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Theater Seeking Animation With Creative Vitality

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Something I thought might be interesting to readers.  The City of Douglas, GA has issued a request for proposals (RFP) to purchase and run a historical theater.  You don’t see this that often so it was interesting to me the type of things that go into an RFP to run a theater.

The 750 seat Martin Centre was constructed in 1939-41 as a movie house but was renovated to accommodate live performances. The city is looking for someone to purchase the venue for at least $200,000 and continue to operate it as an arts venue.

The City is seeking proposals with the following indicators:

a)Recognize the historical significance of the building and maintain architectural characteristics of the theater’s façade.

b)Honor all upcoming rental contracts where the lessee has paid deposit and/or rental for the booking.

c)Deliver a use that will further promote Downtown Douglas as an entertainment and cultural destination location in South Georgia and Georgia and be cohesive with existing downtown uses.

d)Clearly demonstrate economic feasibility.

e)Demonstrate a positive economic benefit to the downtown Douglas area and the City of Douglas.

f)Offer a purchase price of at least $200,000.00.

As part of the proposal, they essentially request that the applicant outline how they will accomplish all these things. They also list how each criteria will be weighted.

For me, it was interesting to see how the RFP reflected the hopes and ambitions for what the Martin Centre might be for the city. They highly encourage people to discuss potential use of an adjacent plaza as part of the proposals. They are definitely hoping the new owner’s vision extends beyond the physical walls of the space.

Since I expect the listing to go off line after the May 6 deadline, I am archiving a copy of the PDF here for future reference for RFPs along these lines.

The Games That Are Played In Cultural Facilities

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Hate the fact that your city will provide millions to fund an arena that only gets used 20 times a year but not arts organizations that each host hundreds of events a year?

Concerned that the availability of home entertainment systems with huge screens and gaming systems are keeping people at home rather than participating in cultural activities?

Well now your fears and concerns are combining to haunt you even more!

According to CityLab a $50 million eSports Arena is being constructed in Philadelphia. There are other eSports facilities around the country, but this will be the first standalone facility.  Just to be clear, I am not sure if the local government has subsidized the construction of this arena. According to the article, it is being built by Comcast Spectror.

Some might see this as an unnecessary shrine to a niche subculture. But for fans of esports (or professional video-game competitions), this was an inevitable next step. An estimated 250 million people watch esports, although most do so from the comfort of their homes. Global revenue is slated to hit $1.1 billion this year, and the industry is growing into a more social, spectator sport.

This article didn’t catch my eye because I perceived eSports arenas as a threat to arts and cultural organizations. Actually, I see some potential in providing a venue for gaming.

I was at a meeting a couple months ago and someone said they had started hosting video game related activities in their facility. They identified people living within a certain radius of their facility who posted game walk-through videos on YouTube and Twitch and set up sessions where local residents could come in and play against them.

They were only charging about $5 a person, but the overhead was low and they also earned money from concessions. They saw getting a new group of people walking into the facility and feeling comfortable as a win. Plus they got an opportunity to get a sense of what the people might be looking for in terms of programming.

I have started talking to staff about trying to set up something in our facility. One of my tech crew is a professional gamer who travels around the country competing. We haven’t lined anything up yet. If anyone else has had success and has some tips, let me know.

People might be horrified that a performing arts space is being desecrated by such base activities as video game tournaments.

I am not actually raising a hypothetical situation here. A director of the state opera house in Kyrgyzstan was fired for allowing a video game tournament in the building.

Many people were aghast at the thought of the competition in that space, but others felt that it was both relevant and fiscally responsible:

Liberal opinion leader Bektour Iskender disagreed in a January 21 Facebook post:

Hello?! A Dota tournament at the Opera and Ballet Theatre is one of the coolest ways of advertising opera and ballet. And its not as if you can just find 180,000 som (the total Beeline paid to rent out the building) lying on the ground.

Note: 180,000 som is about $2,600

Even Art Works Undergo High Stakes Testing

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In a literal case of one person’s trash is another’s treasure, New York Times had a piece about museums grading the works in their collection to decide what to liquidate.  It has long been acknowledged that museums often only display a small fraction of their collections. As they continue to acquire more pieces, the likelihood that some pieces may ever be displayed decreases. At the same time, the need for temperature controlled storage space increases.

The NY Times piece has an interview with the director of the Indianapolis Museum of Art at Newfields, Charles L. Venable, who halted plans for a $14 million expansion of storage. Instead, he had the museum staff grade 54,000 pieces in their collection from A to D. Those pieces receiving D grades will be sold or given to other institutions.

The NY Times article has an interactive quiz where you can try to guess which pieces received an A and which received D. The whole process forces one to revisit the unenviable questions of “what is art” and worse, “what is good art?”

The criteria used by the museum was “A being a masterpiece,” … “and D being maybe onetime in the distant past this was a valuable object for us but we probably shouldn’t hang on to that.”

The whole process of deaccessioning is so cumbersome, it is almost easier to retain and store. In addition to the issues mentioned by the NY Times below, recently there has been a lot of concern about art finding its way into private collections where it can be even less accessible than before. (Even when not displayed in a museum gallery, scholars are able to study works.)

Deaccessioning, the formal term for disposing of an art object, is a careful, cumbersome process, requiring several levels of curatorial, administrative and board approval. Museum directors who try to clean out their basements often confront restrictive donor agreements and industry guidelines that treat collections as public trusts.

The article details some of the exacting requirements made by donors which have intentionally and unintentionally firmly cemented the presence of certain works at different institutions. Some works will never be placed in storage other than the time it takes to effect repairs and restoration thanks to donor stipulations.

There are also some instances where museums accepted nearly everything that was offered during their early years in an attempt to build the collection. Many times, not only did the institution lack the means to care for the works, the quality of the work was rather inferior. As time went on, the institutions had to determine how best to divesting themselves of works they probably shouldn’t have accepted in the first place.

If nothing else, take the interactive quiz to get a sense of how works are judged and graded.

Public Restrooms As A Metaphor For Accessible Cultural Experiences

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Four years ago, I wrote about how the government of India, in an attempt to end public defecation by 2019, was building over 1 million toilet facilities in households around the country. However, due to a general belief that it was healthier to defecate outdoors, most people receiving government constructed toilets were using them for storage or living spaces instead. India started sending out inspectors to ensure the toilets were being used for their intended purpose and encouraged people to report on their neighbors.

I used this situation as a metaphor for expecting people to participate in arts events just because they were being held or a facility existed. The benefits of the arts may seem just as self-evident to arts people as the benefits of a robust sanitation infrastructure, but social inertia can be difficult to overcome, even with mandatory education campaigns (i.e. arts in schools).

This idea has made “toilets in India” a short hand metaphor friend of the blog, Carter Gillies and I use when we discuss the ways in which the value of the arts are perceived and measured.

Because that article from 2015 is never far from my mind, I was interested to read about a private effort in Pune, India to transform old buses into public restrooms for women. In addition to public restrooms often being poorly maintained and/or unavailable, women in India are averse to using public restrooms due to the possibility of being assaulted when using them after dark and stigmas associated with menstruation and pregnancy.

The people behind the project confirm that it took months to reverse the common perception and convince people that public restrooms could be safe and sanitary. The mobile restrooms are definitely on the higher end of any portable toilet set up you would find in the US. They have video screens with personal health information, a cafe outside and an alarm button to alert a full-time attendant if you feel unsafe.

The project creators discovered there was a much larger unmet need than they expected.

“Our aim initially was to build toilets for mostly lower or middle-income groups, but the gap between the demand and the supply must be so huge that women from all classes are using them,” Sadalkar noted.

I still believe, as I did in 2015, that it isn’t enough to provide opportunities and space for arts and culture, assuming the benefits will be self-evident and people will change their behavior in accordance with that realization.

Now that I have become more involved with Arts Midwest’s Creating Connection effort to build public will for arts and culture, I can appreciate the need for a consistent, long term approach to shifting perceptions and attitudes such as the efforts of those behind the portable restrooms. Those involved with the portable restrooms couldn’t just talk about the benefits of a clean, well stocked place, they had to understand and address the perceptual and physical barriers that their demographics faced.

Art As A Lubricant For Better Business Practices

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Americans for the Arts had a post on their blog last week that hit a lot of the right buttons for me. Steve Sanner and his partners have the Jiffy Lube franchise for Indiana. He writes about how placing murals on their buildings and becoming involved with other mural projects has benefited and redefined their business approach.

He says from 1985-2015, he and his partners basically approached their marketing from the assumption that the advice of husbands, fathers and boyfriends were what motivated women to visit Jiffy Lube locations. Therefore most of their marketing was aligned toward men even though women comprised 50% of their customers.

In 2015, we made a conscious decision begin speaking directly to women about the virtues of Jiffy Lube. We wanted women to know they could trust us to handle their maintenance needs and that they wouldn’t be subjected to chauvinistic or condescending mechanics.

A chance encounter with an arts group put them on the road to placing murals on some of the 48 Jiffy Lube shops they own. The first three murals were designed as paint by numbers stencils so that community members could participate in their creation. A mural calling attention to mental illness involved flying a graphic novelist out from Seattle to hold panel discussions and resulted in a fundraising effort that benefited the National Alliance on Mental Illness.

The first three murals attracted the attention of the Arts Council of Indianapolis with whom they partnered on six murals in 2018 with another six planned for 2019.

Sanner says from a purely business perspective, this has been a smart move for them:

Vehicles are going longer between oil changes and many only need one or two oil changes per year. This makes it easy to forget about your neighborhood Jiffy Lube. In addition, sign ordinances have become stricter, making it hard to identify our locations easily. By painting these murals, we are giving people an organic reason to talk about and pay attention to our stores.

If you have been reading my blog for any length of time, you know what he said next was the part I love the most (my emphasis):

Internally, we have been surprised at how many artists we have working for us. Our employees are now showing off their own talents through sketches, vehicle graphics, and tattoo designs. We are planning museum tours and art classes designed to help our people further develop their artistic skills, understanding that this will help drive creativity in our own business. Employee retention is a huge issue for many businesses these days, and we are no exception. People want to be proud of who they work with and they care more than ever about the mission and purpose of their employer.

A Good Community Is An Asset To An Arts Organization

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I frequently urge people not to focus on the value of the arts in terms of economic impact on the community. Not only do the arts bring other forms of value to the community, but what is frequently un(der)mentioned is that the community provides reciprocal value to the arts organization.

We had the tour of a Broadway show come through a couple weeks ago. I was speaking with a local store owner who I know is a big fan of Broadway musicals and had attended the show. He mentioned that a number of cast members had come into his store and he had been thrilled to engage in some pretty lengthy conversations with them.

In fact, on the return visit of one person, the shop owner almost inadvertently revealed the purchase of a Valentine’s Day gift in front of the customer’s wife who was accompanying him at the time. The shop owner reveled in the experience of quickly changing what he was saying mid-sentence and sharing a knowing look with the husband.

The shop owner had mentioned local attractions, including a national monument, which the visitors were excited to learn about.

Based on this anecdote, I figured there must have been numerous other interactions with individuals and businesses throughout town and posted a general thank you on social media to everyone in the community who had shown the cast and crew kindness and hospitality during their visit. I mentioned the shop owner had directed some people to the national monument and tagged both the shop and the monument. At the very least, I thought it was good PR to employ outwardly focused messaging.

I didn’t necessarily think that the cast members had visited the monument.  They apparently did and identified themselves (or were recognized) because the folks at the national monument replied about how nice the cast and crew members were and their interest in information about the monument. The shop owner also posted his delight upon learning they had taken him up on his suggestion.

I have had similar experiences in other places I have worked. Local residents have been thrilled to have conversations in passing on the streets and coffee shops. I have had visiting artists express how friendly and helpful local residents were to them without knowing who they were.

One of my most favorite stories is from when a flamenco group and the guest services manager of a hotel struck up such a strong friendship, the guest services manager went to visit them in Spain a few months later. I never had any problems with getting performers early check in for years after that so it was a big win for everyone.

Bottom line though. As much as great events can bolster the reputation and appeal of your organization in the community, a good community can bolster the reputation and appeal of your organization among performers. A pleasant neighborhood with a wide choice of shops and restaurants isn’t just an asset to promote to attendees who want to grab something to eat before the show, visiting performers value those amenities as much, if not more.

Don’t think word and personnel don’t circulated among artists. I was trying to describe our wardrobe facilities and green room to a company we had never worked with before in an email and one of the guys responded that he had been here before and sent pictures he had on file of our wardrobe facilities and green room.

Every little thing counts.

History of Public Libraries & Questions Cultural Orgs Face Regarding Inclusion

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Check out this visual storytelling piece on CityLab about the history of libraries in the US.  As arts and cultural organizations struggle with the question of inclusion of under-represented communities in our spaces and on our boards, the efforts people to which people went to gain access to books may provide some insight into the issue. Especially given that the meaning and value of libraries today is no longer directly tied to books. (In fact, 150+ years ago the role of libraries was already expanding beyond a source of books.)

It is generally acknowledged that Ben Franklin started one of the first libraries in the United States, but it was privately funded and by invitation which excluded white women, blacks and poor people.  According to the graphics in the CityLab piece, this just lead those groups to form their own clubs like the Phoenix Society of NY established to, (I love this phrase), “Establish Mental Feasts” and “Establish Circulating Libraries for the Use of People of Color on Very Moderate Pay.”

Women’s Clubs were established along the same lines, and when they excluded Jewish, black and working class women, those groups created their own clubs.

I think I may have mentioned before that I currently work in a historic theater that has the dubious distinction of possessing one of the best preserved Jim Crow balconies in the country.  A few blocks away from us is a theater established by a black business man to serve the black community due to the lack of access in my building. Reading about a parallel history in libraries is pretty relevant to me.

Before Andrew Carnegie started to endow libraries across the country, many of these library projects were already embracing social issues like literacy, anti-lynching, and suffrage. Bookmobiles were bringing books to rural communities.  Even with Carnegie’s funding and the expansion to public access, according to the graphic, it was women’s clubs that helped drive the construction of libraries to the point where having one was a staple of every community.

Even still, there was a lot of exclusion by race:

As I was reading through the CityLab piece, I saw echos of many of the questions arts and cultural organizations need to face regarding their identity.

For example, at one point the stated purpose of many libraries was to promote “desirable middle class values.” While this isn’t as explicitly stated by many arts organizations these days, it is present quite implicitly.

Ticket Reseller War Stories

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About three years ago I wrote about the problem of ticket resellers creating website names that approximate that of performance venues or using names that imply they are the central ticketing source for your city. At the time, my venue saw people who had bought tickets at a big mark up or for events that weren’t actually happening once a year or so. Now that I have moved to new position in a new city, I see it happening ALL THE TIME.

Perhaps one of the reasons this issue is coming to light regularly is that we changed our seating configuration about two years ago resulting in the removal of two rows and various individual seats. The resellers are selling people tickets to those non-existent seats so the problems is very evident very quickly. I just attended a meeting of colleagues around the state and many of them are reporting similar issues with ticket resellers.

Right around Christmas this year, we had a show cancel and in the process of issuing refunds, we had to tell a gentleman that we couldn’t process a refund to his credit card because it wasn’t the card that purchased the tickets–it was the ticket resller’s. He was irate to say the least, especially since he paid about triple the actual cost of the tickets. He demanded we call the company and tell them the show was cancelled since he felt, perhaps correctly, that they wouldn’t believe him.

Much to my surprise, after waiting on hold for quite some time, I was able to get the company to process a refund for him.

We include a warning in all our email newsletters encouraging people to only purchase from us–but that only reaches people who have already successfully purchased tickets from us, not those wishing to attend for the first time.

If you are running into this, there are a couple things you can do. First is to do an online search using various terms like “tickets venuename theater yourtown,” varying the order and removing your venue name and only using generic terms like theater, dance, music. See what sites come up and see what they are selling your tickets for.

Contacting them to tell them to stop probably won’t work, but at least you will be aware of what customers might be seeing.  I don’t know if Google is doing a better job fighting  SEO attempts by these sites, but when I ran a search before writing this post, there were far fewer reseller sites appearing as results before my venue or even on the first page than there were in December.

However, the one that did come up before us is offering tickets in rows that no longer exist to a show that sold out in October.

Something we have done is worked with our ticket vendor to disallow credit card sales from out of state ZIP codes. We are smack in the middle of a state so it isn’t a big deal. Even if you are on a border, you may be able to do this for a significant geographic region across borders. Most ticket reseller purchases we have encountered are from the West Coast or Mountain West.

Be aware though that resellers get around this by using Visa/MasterCard branded gift cards which don’t require ZIP codes.

Another thing to watch out for is people posting on your Facebook events page saying they bought tickets but can’t make the show, encouraging people to send them a direct message and they will sell them cheaply.

Generally what these people, as well as many of the reseller sites will do, is place an order with you after people have contacted them about their “extra tickets.”  I would encourage you to delete these messages when you come across them. One of the big giveaways is that the Facebook account has been created in the last couple months and the person doesn’t live anywhere near you. They probably won’t have a record of purchasing tickets from you either. They may populate their page with pictures and friends connections to add some verisimilitude, but if you look carefully there are some clues.

Today we had a guy offering tickets for an event tonight that was born in Canada, apparently lives 300 miles or so away from us in Florida and is the CEO of a company in Poland.

I am sure there are much more sophisticated techniques other groups are using on larger venues where the return on investment makes it worth it, but I figure this will provide people with a general sense of what to watch out for.

Anyone got any stories or tips they want to share?

Still More Engaging Perspectives on Museum Collections

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In the last six months it seems like I have been coming across a lot of stories about how museums tours are presenting alternative contexts for collections. Back in May I was writing about Museum Hack which is providing tours through a somewhat pop culture lens.

Since then I have come across a number of stories about efforts in Philadelphia Museums to provide tours from a number of different perspectives, including those who have lived and played around the ruins of ancient civilizations.

Last week I saw a story in the NY Times about a pilot program University of Cambridge has launched that to provide an LGBTQ+ perspective on their collections. The university recruited Dan Vo who had already established himself as a figure in alternative museum tours to help them develop their series.

His Polar Museum tour highlighted artfully carved whale teeth known as scrimshaw — a way of occupying male whalers so that they didn’t have sex with each other, Mr. Vo said — and items from indigenous communities that showed how fluid gender roles were in some Arctic populations.

Tours like these are important for the future of museums, Mr. Vo said in an interview later. “It makes them relevant,” he said, “and people want to see themselves reflected in collections.”

The article quotes Alistair Brown, policy officer at the Museums Association who says museums

“are looking at radical ways of reappraising their collections,” he said in a telephone interview. “They’re either inviting critical and diverse voices into the museum, or at least welcoming their presence if uninvited.”

Some of the tours aren’t as welcome as others. The NY Times also highlighted Uncomfortable Art tours given by Alice Procter which highlight the imperialism and colonialism underlying museum acquisitions. She has received death threats because promotional images on her website label Queen Elizabeth I as a slaver and Queen Victoria as a thief. The British Museum created a tour series of their own in response to Procter’s which highlights the specific provenance of objects in their collection.

Examples like these (including the ones I cited in earlier posts) can provide a real sense of the potential inherent in museum collections and the type of things people are curious to know.  It also highlights the type of details arts organizations should know about their offerings whether it is museum objects or works being performed.

It has only just started to occur to me that this is a result of the development of Professional-Amateurs predicted 15 years ago and has become something that can both challenge and threaten arts organizations and greatly enhance the work they do.

Art Lovers Of The World Rise Up!…Now Sit And Relax In Another Gallery

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Via Arts Professional UK is a Guardian story on a study that found people under 30 in the UK are twice as likely to visit a museum or gallery each month in order to de-stress.

The charity’s report, Calm and Collected, put together last year, revealed that regularly engaging with museums and galleries contributes to a sense of wellbeing. The survey of 2,500 adults showed that under-30s tend to feel much more satisfied than older visitors.

Overall, the survey found that 65% of people under 30 had felt some level of anxiety in the previous 24 hours and that they were twice as likely as others to use monthly art visits to calm down. Yet only 6% of respondents actually visited once a month or more.

Leading sources of anxiety were worry about debt and finances, at 42%, feeling lonely, and issues around social media, at 32%

Given these survey results, the Art Fund charity decided to extend eligibility for the National Art Pass discount program to people 30 and younger. Previously, only those 26 and younger were eligible.

Readers may recall that I have previously cited John Falk who wrote about recharging as one of the five identify categories motivating people to visit museums. When I have read the piece, I always assumed that rechargers which Falk lists last was the least influential motivator. It may very well have been when he did his research prior to publishing the book in 2009. Perhaps it bears re-evaluating the experience being offered in visual arts venues to resonate more with this need. (Not to mention the hours during which it is available).

While the title of the Guardian piece is “Forget yoga, under-30s use museums and galleries to de-stress,” I have come across a few museums and galleries that offer yoga classes in their spaces so they aren’t mutually exclusive.

I was still half tempted to make the title of this post “Forget Navel Gazing, Art Gazing Is The New Way To De-stress”

This Intermission Isn’t Big Enough For Bar And Bathroom Lines

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Last month I made a post about the evolution of women’s restroom lounges resulting in a short, but interesting exchange about theater restroom facilities in Germany and Sweden.   Last week The Stage had the results of a survey of West End theater restrooms which further reinforced the fact that historical theaters have a tough time providing facilities to meet the usage habits of modern day audiences. (my emphasis)

At the 42 theatres counted, there is one toilet for every 26 people, with this number increasing to one toilet for every 38 female audience members – an indication of the under-provision of facilities for women.

At capacity, the average theatre would need a 57-minute interval – nearly three times the standard length of 20 minutes – to allow all women to go to the toilet, presuming each woman takes 90 seconds.

Note this is averaged across the 42 theatres. According to the article, “the Old Vic has just one toilet for every 56.7 women.”

They arrived at the gender specific ratios based on the finding in a 2010 survey that females comprise 68% of audiences and then applying that to the full attendance capacity of a venue.

I have no idea how they arrived at the 90 second standard for using the toilet.

Perhaps part of the problem isn’t insufficient number of toilets, it is that women aren’t as competitive as men when it comes to urinating. Put time clocks on stalls and offer discounts at the bar for finishing under 60 seconds, problem solved.

If you are planning an excursion to see shows in London, you might be better off at the National Theatre which has the best ratio of 13.3/person (180 toilets, by the way). The Royal Court and Royal Opera House hover just slightly behind that ratio.

Accessible and gender neutral facilities have worse numbers:

Another area in which theatres routinely under-perform is accessibility: 26 (62%) of the 42 theatres counted had just one disabled toilet, with two – the Ambassadors and Wyndham’s – offering no accessible toilets at all.

While most theatres cater for men and women separately, a handful, including the Royal Court, the NT and the ROH, offer gender-neutral facilities. The Royal Court is currently unique in that all of its toilet cubicles are gender neutral, meaning they are available to people of any gender.

I found that last sentence interesting because when I wrote last month about the evolution of restroom lounges, I noted that the very first public restrooms in the US were gender neutral because they were individual cubicles rather than the more communal arrangements we have today. The best approach for restrooms may be to go retro.  (I am not sure what the set up is at the Royal Court, but given that European restroom stalls tend to be enclosed floor to ceiling it is possible to offer individual gender neutral private cubicles without needing much more additional space.)

As The Toilet Flushes

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Having been part of two theater renovations which had enlarging restrooms as a major focus of construction I read CityLab’s article on the history of women’s restroom lounges with some interest.

It may not seem like an engaging subject, but since expectations about amenities like restrooms have a significant influence in whether people enjoy their experience, it is something to which it is worth paying attention.

Theaters were among the first buildings to include lounges as you might imagine, but I was surprised to learn that the lounges pre-dated indoor plumbing.  There was a sense that the genders should have places to retire to separately even before other physical necessities were addressed.

“Interestingly, ornate lounges for women preceded public restrooms by several decades,” Kogan explained, noting that there were parlors for women in public buildings many years prior to when most of America had indoor plumbing. In other words, gender separation and protecting women’s virtue was initially the justification for these spaces, and the toilet came later.

When public restrooms were first introduced, they weren’t segregated by gender because they were all single use rooms. It wasn’t until construction techniques enabled greater amount of indoor plumbing that these single use rooms were attached to gender segregated lounges. Of course as technology allowed for communal restrooms, those became even more firmly associated with separate lounges.

Over time, the lounges began to be omitted from new construction, and with few exceptions, those building with lounges saw the spaces repurposed for other uses.

The thing I am curious about is how restroom sizes shrunk to the point where we are now expanding them to accommodate need. Was there a time when architects decided people didn’t need as much restroom space as they do?

Alternatively, have people become more comfortable using public restroom spaces placing more demand than was the norm when the spaces were originally constructed?

Another explanation, at least for performing arts spaces, might be that the expectation that you be back in your seat promptly at the end of intermission has directed more people to restrooms in a shorter period of time than when the building was first constructed.

I would be interested to hear what theories people have.

Philadelphia Museums Seem To Be Gathering A Trove Of Interesting Voices

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There seems to be a trend among museums in the Philadelphia area which sees value in the perspectives of non-traditional guides and voices. I have written about the Jawnty tours provided at the Barnes Foundation and University of Pennsylvania Museum of Archaeology and Anthropology using Iraqi and Syrian refugees as guides to the Middle East galleries.

Today on Hyperallergic there was a story about how people have been looking to a security guard at University of Pennsylvania’s Institute of Contemporary Art for her perspective.

The guard, Linda Harris, has been working at the museum since 2002. When she first started working there, she was apprehensive about whether she belonged there. Now she serves as a friendly face that facilitates discussions about a style of art some people can have difficulty relating to.

[Artist Alex Da Corte,] … notes that Harris’s dual roles, as an authority figure and as a non-traditional educator, allow her to help the museum stay true to its “Free for All” mission statement. Beyond free admission, the museum seeks to be a space where anyone from any community can come and have an experience with contemporary art. Harris represents the position that you don’t need to know everything about a work of art to comment on what it’s doing or how it makes you feel.

The article says Harris also embodies the role of educator and authority figure by providing permission and encouragement to visitors who encounter the interactive exhibitions. This has been especially valuable in cases where the permission to touch wasn’t explicit and required active encouragement.

However, people haven’t always welcomed the insights of a security guard. Over the years, it appears there may have been a shift in visitor expectations about the experience as well as Harris’ ability to discuss works with them.

Robert Chaney…remembers early visitors complaining: “We wanted it to be a quiet visit and a security officer kept talking to us.” Now, he says, people come in specifically “to talk to Linda, and to see what she has to say within the context of an exhibition.”

Chaney recognizes the value of Harris’s presence: “A contemporary art space can be intimidating for people. It’s often not work that’s easily defined or easily understood. […] And so Harris attends our training sessions for docents. And she talks to the artists often. I think she’s able to be, if not an authority, a welcome, informed voice for people coming in.”

The Unseen, But Palpable, Value In An Arts Organization

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This month has been a reminder to me that people have all sorts of motivations for engaging with your performing arts organization–and often those motivations don’t have a lot to do with your primary purpose.

This month, a local magazine has featured a piece focused on the ghost stories associated with the historic theater at which I work.

As we were locking up Friday night following a double feature of the silent films, Nosferatu and the The Cabinet of Dr. Caligari, there was a haunted places tour group standing outside talking about the ghosts that haunt the theater.

And on Wednesday, when we are handing out candy as part of the downtown trick or treating program, we will have people on hand ready to relate stories about the ghosts in our building.

Granted this isn’t too far off our core activity of storytelling as I imply, particularly in terms of making cultural history vivid and vital for people. In this case, it is literally about bringing vitality to ghosts.

I am learning that those ghost stories are part of what makes this place special for people. I am told even when the focus turns to another holiday in a few weeks, kids in the cast of Nutcracker always like to hear the ghost stories too. (Though we make sure to wait until the end of the Nutcracker run in case kids get nervous about entering the building.)

As I often mention, the value of an arts experience isn’t solely derived from the experience you are intentionally offering. Over the years, people create value spending time with others, discovering new things, being delighted by what they encounter—which is sometimes an inexplicable encounter with a disembodied entity.

Talking About Impact of Casinos Now Might Mean You Don’t Have To Lose Even If The House Always Wins

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Four years ago I wrote about a coalition of performing arts organizations in upstate NY that was fighting to mitigate the impact of having new casino projects compete with them for performing arts talent.

As I had written, what often happens is that a casino is in a position of offer a lot more money to artists thanks to their revenues from gambling and hospitality. So an artist you could contract for $25,000 for a single performance can now get $40,000 a night for a week at a nearby casino.

Even if the artist might be willing to accept a lower fee at your venue, exclusivity clauses in their contract may prohibit them from performing in a 50-75 miles radius 90 days prior and 60 days after their casino engagement.

When I wrote that post four years ago, a commenter asked that I keep up on the efforts of the performing arts organizations, Coalition for Fair Game and update readers. I have been thinking I needed to circle back to the story and write another post.

The topic got brought to the top of my attention today at a meeting of Georgia performing arts presenters where a group that has been lobbying legislators on this issue gave a report on their efforts.

One of the things I did not realize is that many states are requiring that casinos earn a certain portion of their income from non-gambling sources like entertainment and hospitality. To some degree then, casinos are being forced to move into competition with non-profit performing arts organizations.

The guy reporting on the lobbying efforts said until they started talking with lawmakers about the repercussions of this requirement, it never occurred to the government officials that these requirements would have a negative impact on arts organizations locally and statewide.

So if your state is starting to look to legalize gambling or increase the presence of large casino complexes, it may behoove you to start conversations with lawmakers about the implications of these decisions.

As the discussion of the problem and lobbying efforts was occurring, I did a quick online search to learn more about what might have happened in upstate NY over the last few years. It just so happens, a newspaper wrote a pretty detailed story on the subject last month.

According to the Poughkeepsie Journal, the Coalition for Fair Game has received $500,000/year to help offset the impact of the casinos’ entertainment operations.

“If there wasn’t an agreement and this ongoing, open dialogue, we’d be constantly broadsided,” said Silva, who runs the Bardavon, presents shows at UPAC and Hutton Brickyards in Kingston and is currently president of the theater coalition. “We could be negotiating in good faith for an act and make an offer and get bumped because the casino gave $10,000 more.”

[…]

The money is designed to offset any negative economic impact that the casino’s headlining entertainment could have on the Bardavon and Bethel Woods. Resorts World Catskills allocates the funding to the theater coalition, which emerged in 2013 and includes venues from Albany to Elmira.

Similar deals are in place elsewhere in the state and can be found in Massachusetts.

In addition to the cash, this deal gives the Bardavon and Bethel Woods a say in the size, scope and number of entertainment offerings at Resorts World Catskills. The agreement and the casino licenses last 10 years and the payment from the casinos to the coalition is not affected by any fluctuations in gambling revenue.

Armed with the knowledge that the arrangement in upstate NY was working, I asked the speakers if they were aware of this arrangement and if they contemplated creating a similar situation if legislation went forward to authorize construction of proposed casinos.

They were aware of the arrangement in NY, but said while it was by far the best arrangement of its kind in the country, it is still an imperfect situation and that they would endeavor to carve out a better environment for the state.

Seems like something to continue to keep an eye on.

Jawnty Approach To Museum Tours

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A few months back, I wrote about a new approach, inspired by the National Forestry Service, the Barnes Foundation in Philadelphia, PA was adapting to combat poor impressions visitors might have upon arrival.

About two weeks ago,  I saw a story about their Barnes Jawn(t)s program where they hand over the tours to unconventional guides.  People can choose to take a tour with seven different guides who will provide their own perspectives on the Barnes’ collection.

(It appears technically, there may be 9 guides. According to the article, the first tour was conducted by “Madhusmita Bora, a classical Indian dancer, and Ashley Vogel, a staff member with the Bicycle Coalition of Greater Philadelphia.”)

The jawn(t) program is described as:

Join us for evening tours full of make-believe as we play fast and loose with everything you thought you knew about the Barnes. In Philadelphia, jawn is a catch-all word for anything. A Barnes Jawn(t) is an anything-goes tour of the collection with a fascinating Philly personality as your guide. These off-the-cuff, sure-to-run-off-the-rails tours are led by a diverse array of community leaders, artists, and comic-book nerds—all experts in their fields. No two tours will be the same. After taking a Jawn(t), you’ll never look at the Barnes the same way again!

My read on the project is that they are, in part, trying to combat the idea that visiting the Barnes Foundation “isn’t for people like me” by having people with whom you might better identify lead the evening tours.

You may recall a few months back I wrote about Museum Hack which conducts themed tours in various museums around the country, also billing themselves as an unconventional approach.  The Barnes approach seems to be in the same vein, but much more focused on the perspective of the individual guide.

I was wondering if the fact these tours start an hour after closing time was intentionally chosen so attendees’ potentially first visit to the institution would involve a more intimate group rather than interacting with the large number of daily visitors–or just a matter of convenience to accommodate people getting off of work.

Actually, I just noticed all the tours are on Tuesday when the Barnes is closed making me additionally wonder if some portion of experience is being customized and prepared for the tours earlier in the day. (Given the stipulations Albert Barnes made about how the art was to be displayed, I would suspect nothing about the galleries themselves is changed.)

Contributing to the impression that there might be some special customization going on is that they list a local group as the organizer:

Based in Philadelphia, Obvious Agency is an interactive design collaboration between Joseph Ahmed, Arianna Gass, and Daniel Park. The agency works with cultural institutions to explore new ways to engage audiences through custom games and interactive performances. The group also produces the artistic work of its members, including Go to Sleep, a real-life adventure game about insomnia. Commissions include the Diamond Eye Conspiracy through Drexel and Temple Universities.

I was interested to see this partnership/collaboration with an outside group as an indication of possibilities for other arts and cultural organizations.

Varied Advice & Insights On Creative Placemaking, Economic Impact

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As a follow up to yesterday’s post on the Creative Placemaking conference I attended, I wanted to share some general thoughts and ideas I had picked up.

Regardless of whether the setting is urban, suburban or rural, there are a number of communities experiencing really difficult times. A number of panelists discussed the need to address the community trauma before you ever talk about economic stimulus. You can’t just walk in and position something as a solution to the problems in the community until those problems are aired and people have a sense that they can move forward from there. Otherwise the issues will likely continue to fester and undermine the foundation of what you are trying to accomplish.

When it comes to investment and grant making in rural communities, it probably won’t come as a surprise to anyone that one of the factors contributing to the low level of investment is geographic remoteness. David Stocks of the Educational Foundation of America (which ironically is not involved in education) talked about how program officers will need to invest a lot more effort into bringing support to rural communities.

They might need to take a plane to a regional airport and then drive 2-3 hours before they reach a community. There is also the issue of trying to identify what organizations would make good anchor partners for the work they do.  There is a need for both funders and community organizations to work at expanding their relationship networks to increase the chances that their orbits will intersect.

Marie Mascherin who works for New Jersey Community Capital, characterized her organization primarily as a lender. She talked about how lenders viewed placemaking activities which was a perspective you rarely get. All the same, she warned those in attendance that her organization was atypical in that they got a lot more involved with the community and projects they were working on than most similar lending organizations.

John Davis who was involved with bringing vitality to both New York Mills, MN and Lanesboro, MN passed on a piece of advice he had received from a college professor – don’t make excuses, even about money, for not finding a creative solution. Basically, don’t let lack of money (or other things)  become default excuses about why things can’t be accomplished. In a rural setting where resources are scarce, you pretty much have to try harder to find creative solutions.

(Honestly, “work even harder and don’t make excuses,” wasn’t something I wanted to hear, but wasn’t exactly news.)

Davis also talked about an argument he made to a local government that was balking at renovating a building. He noted it would cost them $35,000 to demolish the building or they could invest $35,000 into renovating the building and have a more valuable property they could sell later if his project failed.

His project didn’t fail, but that concept dovetailed in an interesting way with a comment Ben Fink of Appalshop made about a prison project being proposed near Whitesburg, KY. He said that the $300,000,000 prison was being sold to the community as, at best, creating 300 new jobs. He noted that was $1,000,000 a job–compare that to how much benefit $1 investment in arts and culture has for a community.

It occurred to me that is something to look into and leverage proactively with governments and decision makers. Rather than waiting until it comes time to ask for funding to be renewed, when a discussion comes up about providing tax breaks or subsidies for companies, it might be useful to mention that $1 invested in creative placemaking/arts/culture/education in the community is more efficient.

While I am on the subject of economic activity, in one session I bluntly asked Jeremy Liu of PolicyLink about the veracity of economic impact claims being made by organizations and communities. He said if they are using analytic tools like those offered by Implan, the numbers are dependable.

In the past I have mentioned my concern with arts and culture organizations arguing for funding or policy changes citing the benefits of art and music on learning and test scores when such benefits are only weakly supported or have been debunked.

What has worried me is that decision and policy makers will learn about the lack of evidence for these claims and perhaps actively wield it against the arts community. By the same token, I have often wondered at the rigor behind claims of economic impact of creative activity in communities and feared what might result if they are debunked.¥

A few other tidbits people offered-

Don’t become hyperfocused on placemaking. Don’t value place or a project over the community. Even if you are in a group, no project is completed in isolation.

If you recall in the very beginning of my post yesterday I mentioned that I gained an appreciation and broader perspective on the different roles that contributed to a placemaking project from governments to funding/loan group to community members to the people executing the work, placemaking is a function of many entities working together.

I feel like I am citing him a lot in these last two posts, but I appreciated Ben Fink’s insights about establishing relationships with people in the community. He said the first real shared connection you will make with someone is rarely associated with the project you are trying to accomplish. As an example, your aim may be to solicit participation in a building renovation for a maker space but the initial basis of your relationship is a shared interest in 19th century steam engines.

He said that building community support and participation happened in the same way friendships develop. It is heavily dependent on the dynamics at the formation of the project. If participation is by invitation only, one person ends up being in charge. If you form a clique of interested parties, it becomes insular. But if the project begins with the intention of leaving the door open, interested people will start to gravitate toward the project as they see work happening.

¥- None of this compromises my assertion that while arts and cultural activity may generate economic activity, steady employment, positive social outcomes and quality of life, the none of this is a measure of the value of arts and culture.

Broader Conceptions Of Creative Placemaking

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Last week I attended the Creative Placemaking Summit for the Appalachian region.  As much as I have read and written about Creative Placemaking, I don’t think I fully understood the what it encompassed until I attended this conference.

Hearing multiple people from various communities talk about the whole process of their projects from the involvement of government officials to securing funding and structuring financing to the sweat equity the arts and cultural invested in renovations, everything coalesced to provide me with a more complete understanding.

The topics of discussion and the level of detail were entirely different from what I have encountered at other arts and cultural conferences.  It reinforced for me that things don’t just happen in a vacuum. You can’t just plant art somewhere and assume economic and creative vitality will be attracted like honeybees if you can just stick it out long enough.

I had written about projects like the Poetry Parking Lot in Lanesboro, MN holding it up as a cool, creative idea. But having John Davis of Lanesboro Arts talk about how that project was driven by a desire to have tourists use that lot and how the renovation of a bridge to provide a pedestrian connection to the downtown was an important element provided a new context. The haiku on the light posts in the parking lot were only one of the incentives to use that parking lot. The others were the improved access afforded by the bridge and the two hour parking limit on downtown streets.

What I came to recognize was summarized by a comment one of the presenters made during the conference – Arts and cultural organizations need to realize creative placemaking can’t really be supported by grants.  Basically, just having artistic activity isn’t going to create economic vibrancy. Someone is going to have to arrange for financing and loans. Even in those cases when it isn’t the arts and cultural organization arranging for the financing directly, they are probably going to have to negotiate and partner with people who are doing so.

In some cases local banks won’t/don’t get into creative placemaking financing because the projects are outside their experience. You may need to cultivate a long term relationship with a regional CDFI (Community Development Financial Institutions).  Where most arts oriented conferences will have discussions about cultivating relationships with granting organizations and funders, this creative placemaking conference spoke more about relationships with CDFIs and community development corporations and foundations.

In some cases, the focus of placemaking efforts was in a much broader context than I am accustomed to hearing. One presenter talked about a project in Jersey City, NJ driven by an alliance of artists and arts groups. Their hope was to renovate a building with a community arts center on the first floor and affordable housing on the second through fifth floors. However, they determined if they had to give up something, it would be the community arts center. The fact that an alliance of arts oriented people felt that affordable housing was more important than a creative space made an impression.

In another session, Ben Fink from Appalshop talked about how they were getting involved with energy projects. He admitted it may seem strange that an organization founded on broadcast media and performance was advancing solar energy projects in coal country. Part of the reason is that high energy costs are threatening the existence of a number of local entities from bakeries to bluegrass festival sponsoring volunteer firehouses. He said the end goal wasn’t the completion of the solar project, it was to use solar energy to power the next projects.

The conference was populated with stories of groups that were renovating old buildings and storefronts and providing a place for the community to give voice to their creativity, but there were also stories like those in NJ and Appalshop that expanded my conception of the role arts and cultural organizations could play in the community.

If you have the opportunity to attend either the national or regional conference summits, it may be worth your time and the added perspective. It was actually less expensive to attend than some other conferences I have been to. (Not sure if that is the case for all the convenings since the cost for past and future conferences are not available on the website.)

Your Phone Tells Me You Were In An Art Museum, Now You Are In Starbucks….

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Last month NPR had a story discussing how lawyers were sending ads for their services to people in hospital emergency rooms thanks to technique known as geofencing which allows one to identify cellphones entering to certain geographic area.

Geofencing is something retailers use to offer you coupons when you approach the area of their shops. The use around hospitals raises some privacy concerns. Everyone in the hospital is bound by law not to reveal information about your visit, but those gathering information from your phone signal are not.

Once someone crosses the digital fence, Kakis says, the ads can show up for more than a month — and on multiple devices.

To Kakis, this is just modern-day target marketing. In his pitch to potential clients, in an email reviewed by WHYY, he calls the technology “totally legit.”

But Massachusetts’ attorney general, Maura Healey, offers a different response.

“Private medical information should not be exploited in this way,” Healey says. “Especially when it’s gathered secretly without a consumer’s knowledge, without knowledge or consent.”

This type of service is widely available and can be used for all sorts of useful purposes. If you can see that people attending your events are also frequenting various restaurants and other businesses in your area you are able to take any number of actions like coordinating promotions with the businesses or providing evidence of economic activity in your community.

You can also geofence other arts organizations in your region as a way to identify people who are inclined to participate in arts and cultural activities and provide them with information about your own activities.

Of course, the technology can assist in some questionable practices as well. You might send general ads about “high quality performances at half the price and free parking” to people who have visited an arts organization in your area that charges higher pricing. Or you could directly disparage other organizations with people who enter or pass near their buildings.

As I understand it, you currently need to provide ad content to a service provider who sets up your ads in the same way a broadcaster might. By which I mean, it has to pass through human hands and they could potentially nix something as blatant as “Why are you walking into that crappy theater when you could be in a modern facility that allows you to eat at your seat and has a fun all around atmosphere. There is still time to come to Acme Theater.”

However, I imagine within a handful of years, you will be able to delineate your own geofencing using an online map and upload an ad from your office as you would to a social media site. It may be difficult to track who is attacking your reputation while people are buying food from your snack bar.

Now personally, I don’t see a lot of arts and cultural organizations getting this cutthroat. They may send out something along the lines of “If You Liked The Dali Retrospective, You Might Like….”

However, it wouldn’t be outside the realm of possibility that an electronics business, video streaming service or cable company might geofence your organization and send something like “After a hard day of work do you really want to get back in the car, try to find parking, get home at 11 pm and pay the babysitter when you could stay at home and enjoy being in control of your experience with your gorgeous entertainment system?”

I anticipate that there will be debates about the ethical use of techniques that allow marketers and others to track people’s movements as these practices become more common and wide spread.

Could You Benefit From Sharing Your Ticket Revenue With Four Other Theaters?

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Kaya Stanley-Money shares a really intriguing story on Arts Professional about how five London theatres presented the same performance and then pooled the ticket revenue.

…the five London venues to present Yvette for two or three nights at each venue over a two and half week period, sharing the box office income equally after the artist guarantee had been paid. This meant that venues at the start of the tour would benefit as much as those at the end, removing all competition and encouraging a genuine collaboration.

The performances were marketed as a London run, which enabled us to establish a comprehensive press strategy and offered the opportunity to build audiences for Urielle’s work in five different London boroughs. This was particularly important to reach a much younger audience who are typically less likely to travel far and have deeper geographical roots than your average London theatregoer.

Above all, this model offered Urielle the invaluable opportunity to build a relationship with all five venues, capitalising on their support for emerging artists.

I was especially drawn by the mention that this arrangement provided an opportunity to reach a younger audience in five London boroughs. This might not normally be possible because the venues typically insist a performance not happen within a certain radius of their venue. Since each venue stood to benefit if a partner was more successful than they were it made some sense to waive that clause.

I was interested to read that some of the venues were already exploring share box office arrangements. I know that theatres partnering on a production will often agree to share production costs, but this was the first I became aware of theatres engaging in box office sharing.

As part of the shared marketing effort, each venue contributed equally to the advertising spend and each provided links to the performances of all five venues on their respective websites.

Apparently the partnering venues were optimistic about the revenue potential because they agreed to a 60/40 artist-venue split rather than the typical 50/50 split.

In the end, this may have benefited the artist most. She established relationships with five venues. She was able to have a denser saturation of exposure across London than she would have had radius exclusion clauses been in place.  Potentially, she may have received more money than she would have with longer runs in fewer venues.

As Stanley-Money notes, this revenue sharing model can be beneficial when presenting new works or emerging artists because it mitigates the risk a single venue might undertake by pooling promotional expense as well as the revenue.

I am hoping that Stanley-Money follows up with a report on how successful they assessed the plan was.

For example, if a performance is in one or two places across 15 days, it may take awhile for the audience to build up as word of mouth builds and then the audiences may trail off. I would be curious to discover if that may have happened as the show appeared at five different venues. If the audience peaked at the second, third, and fourth venue, it isn’t a big problem revenue wise since all the venues are sharing.

However, if people don’t generally travel out of their borough to see a performance, there may be some exposure concerns at the venues with lower attendance. On the other hand, if they find that people who missed a local performance traveled out of their neighborhoods based on good word of mouth, it makes the cooperative partnership model look even better.

I would also be interested to learn just how easy it was to get all the venues to agree on promotional and operational arrangements. I have had experiences with groups with long histories partnering on many arrangements but could never manage to agree on promotional efforts. The fact this production was more of a second space event rather than a main stage event may have minimized the resistance.

Museum Hackers Target The “Not For Someone Like Me”

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In the last week I have seen mention of Museum Hack, in both Bloomberg (h/t Artsjournal.com) and Washington Post (h/t Nina Simon). The company does customized tours of museums from a particular frame of reference.

For example, their Badass Bitches Tour,

…shares stories of female artists, muses and subjects. (Versions of the tour are also offered at the Metropolitan Museum of Art in New York, M.H. de Young Memorial Museum in San Francisco, National Gallery of Art in the District and the Getty Center in Los Angeles.) Over the course of two hours, we hear about witches and their love of psychedelics; we view works dedicated to the African goddess Oshun, who has inspired the art of Beyoncé; we peer into the dollhouse-like miniature rooms conceived by artist Narcissa Niblack Thorne; and we chew on the fact that works by women, historically, are largely underrepresented in art museums.

Whereas,

…a tour tailored to “finance bros,” for example, will immediately take them to the most expensive object in the museum, with a blunt discussion of its worth—an entry point to engage the newbie audience.

For Harry Potter fans, there is “The Completely Unofficial and Definitely Unlicensed Boy Wizard Tour”

Their core mission is to “go after people who think museums aren’t for them.”

This was a top response in the recent Culture Track survey among people who don’t participate/attend/visit arts and culture organizations. It is also a goal of Arts Midwest’s Creating Connection initiative. Not to mention Nina Simon’s whole raison d’etre.

According to the news stories, Museum Hack is increasingly being hired by cultural organizations to train their docents to present the content in a more accessible manner in terms of language, context and delivery.

My first thought was that there might be a lot of push back from cultural institutions who felt like this was dumbing down the experience what they have to offer.  (Though the fact Museum Hack brought $200,000 in revenue to the Metropolitan Museum of Art last year is something to be dismissed.)

The thing is, people who regularly visit museums already have different motivations for doing so that may not align with the assumptions or goals of the institution. I have written about John Falk’s Identity and the Museum Experience before. What is described as the motivations of the a Experience Seeker pretty much aligns with the tour designed for “finance bros.”

While the experience provided at a cultural institution can often delight, you can’t control what type of experience people expect to have.  Falk’s identity scheme acknowledges that the same person might not return to the same museum with the same agenda. They may be acting as a facilitator for others during one trip and simple seek to recharge the next time around.

From what I have read their focus seems to really be more about storytelling and forming an engaging narrative about what is found in the museum rather than trying to exploit pop culture trends.

I have often seen titles for university courses that invoke pop culture associations that don’t always follow through and deliver on the promise of an engaging course.  There is probably less to complain about in terms of misrepresentation in a two hour museum tour than a 14 week university course.

One thing I was curious about that I didn’t see mentioned in either of the two articles was how many people who have never entered a museum have used their service versus how many regular museum attendees are signing up for the change of perspective.

I can believe that someone who never entered a museum might pay $59 for a tour that resonated with their interests. It would be good to know how often that happens because it could further refute the argument for free admission days.

Research already shows that free admission days are largely attended by those already in the habit of going to museums. Indications that people are willing to pay for an appealing experience might go some distance to bolstering museum finances.

The Books Are Due Back In Four Weeks. The Painting, Next Year

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Back in February I wrote about how the Akron Art Museum and Akron-Summit County Public Library were teaming up to lend art to local residents. At the time, the only other similar program I was aware of was at Oberlin College. At the time, someone wrote and said their local libraries had been doing that for a long time as well.

Sure enough, a piece appeared on Hyperallergic about 10 days ago listing or linking to visual art lending programs at the Museum of Contemporary Art Denver,  Braddock Carnegie Library,  Minneapolis Art Lending Library , Massachusetts Institute of Technology, Williams College, Kenyon College, University of Minnesota, Harvard, University of Chicago, University of California, Berkley.

I am sure there are quite a few more.

Many of those listed have been lending art for decades. The University of Minnesota appears to be the oldest having started in 1934.

The Museum of Contemporary Art Denver initiated their program, which started with commissioning 25 pieces by 20 artists, with the intent of showing Denver residents the importance of artists by allowing them to take the works home.

Some of the older programs have started to investigate the impact and motivation for borrowing the art.

MIT’s Student Loan Art Collection has existed since 1969, and in a recent lending session, 975 people entered a lottery for 600 artworks. Demand also exceeded supply when the University of Chicago revived its lending library after a 30-year hiatus.

[…]

This year, both MIT and the University of Chicago created surveys that aimed to determine whether students who borrowed art also became patrons of cultural events and spaces. (The results aren’t in yet.) Of the MCA in Denver, Lerner said that some borrowers may have a previous interest in particular artists, but he expects others to start “following” the artists whose work they borrow. At the MCA’s library launch event, 21 out of 28 borrowers told me that they didn’t know any of the participating artists. Several lottery entrants said they were participating because they wanted to hang original art in their home for free.

When the University of Chicago set about reviving their program, they assembled “a student-staffed Collections and Acquisition committee” to help make the collection more inclusive and diverse.

I am going to try to keep my eyes open for any news about the results of MIT and University of Chicago’s study. The fact that demand exceeds supply at nearly every one of these programs and the institutions need to run lotteries indicates there is definitely an interest.

Whether this interest overcomes a perceptual/time/physical barriers to visiting a museum/gallery will be of interest to me. People may fully embrace the opportunity to enjoy an art work in their home, but still consider museums a place other people go.

Artists Are The Only Asset Found In Every Community

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The video of ArtPlace America’s CEO Jamie Bennett’s keynote at an Invest Health convening came across my feed recently.  What I found valuable in his speech was that he laid out an argument for the value of the arts that didn’t pivot to economic statistics.

Around the 6:50 mark he starts to talk about the factors that influence those who move into a community in making the decision to stay: social offerings; openness to new ideas and people; and aesthetics.  He says arts and culture bring all those things and helps people feel rooted in a community.

His definition of art and culture is inline with that expanded definition embraced by everyone from the National Endowment for the Arts and respondents to the recent Culture Track survey. It is the parks and food trucks as well as the opera houses.

He talks about arts and culture as a facilitator of social cohesion citing the observations of drumming circles and informal arts by an anthropologist working at the Field Museum in Chicago.  Bennett said that the anthropologist found that the act of “…art making, doing and experiencing art together, acts as a master identity.”

He goes on to say that this was based on observations of immigrants and first generation Americans living in Chicago who participated in drumming circles. As each performed drumming particular to their own cultural background, the group bonded.   Bennett says this observation is important because it potentially illustrates that arts and culture is a pathway for integrating society that doesn’t involve assimilation–“I don’t have to become more like you to become more closely bonded.”

The a-ha moment for me came around 9:15 when Bennett mentions that artists are the only asset that exists in any community. Not every community has a waterfront to develop, transportation infrastructure or an anchor institution (i.e. higher ed, medical) around which to build industry.  You can count on those who practice and participate in the arts being in your community. With some investment, those people/groups can form the basis around which community cohesion can be cultivated.

He talks about the process of Creative Placemaking as something that has to be particular to each community -“resident centric, locally informed and holistic.” You can’t copy what works somewhere else and expect it to work in your community.

While the local arts community is well-placed to respond to the needs of their community, the challenge to them is to shift their perspective to focus on creating solutions for challenges in their geographic community rather than thinking about responding to their community of donors, subscribers and peer institutions.

As an example, he cites the efforts of Springboard for the Arts in helping to mobilize 600 artists to help mitigate the negative impacts of two years of light rail construction on residents and businesses in St. Paul, MN.

Bennett says the success of this project ran contrary to many of the assumptions and expectations people have. He points out the solution came from artists who already lived in the community. No one was brought in from outside to help save the neighborhood. All the positive associations about arts and culture the project inspired didn’t require the construction of an arts center, nor was it dependent on a physical arts oriented facility or cultural district. The focus was on the human beings involved.

His comment that really intrigued me and I hope is true, is that many of the businesses in the area who benefited from the 150 events the 600 artists created have started diverting promotional money to commissioning work because they saw the events brought in more business than advertising did.

Bennett’s thought process might not immediately satisfy a government official or policy maker that wants the promise of quantifiable results. However, there is something compelling in the argument that the arts and culture community is an already present asset that can be mobilized to effect.  If they are soliciting support employing this rationale it will be incumbent upon many arts and cultural entities to start focusing on addressing the challenges in their region rather than doing more what they have done in the past.

 

Hey You Damn Kids, Come On To My Yard!

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About three years ago, I heard about the PorchRokr Festival in Akron’s Highland Square neighborhood.  I had since learned that there was a whole series of Porchfests that have sprung up since the 2007 inaugural effort in Ithaca, NY.

Just before Thanksgiving CityLab had an article that mentioned the revived interest in porches as an architectural feature, citing the Porchfests in the process.

To younger urbanites, he says, porches look like stages. In the Instagram age, the front steps have become places to see and be seen, throw a rocking concert or party, and to foster metropolitan community in a walk-by, stop-in-for-wine sense. “Not by design but by accident—by having strangers descend on their yard, having a musician play, sharing a beer, and meeting some new folks—I gave all these people a tool to look at what porches mean in a new way,” Doyon says.

In 2016 as part of the lead up to the PorchRockr festival, the organizers were holding sessions to teach people how to replicate the festival in other communities. They also held 4 workshops on consecutive weeks to teach participating music groups how to get organized for the festival, deal with stage fright and engage in banter with the audience.

At one time porches and front stoops were central to communal life for families and neighborhoods and show hints of reclaiming that role again.  According to CityLab, one woman in the Buffalo, NY/Toronto, ON area sponsors a whole series of events.

In the warmer months, on her own front steps, she also hosts a “Stories From the Porch” series of speakers on art, history, and culture. Her events have attracted participants as young as 11, who—like her twentysomething kids—love hanging out on the porches. Glica takes pleasure in redefining her community’s relationship to an American architectural feature once dismissed as old-fashioned. “It’s subtle,” she says. “In 10 years we’re going to go, ‘When did that happen?’ But it’s definitely happening.”

While these types of activities can certainly manifest as outgrowths of an organization’s current activities, as someone who believes every bit of creative activity helps to cultivate the cultural ecology of communities, I offer these ideas up to readers as things they could do as individuals as well.

What Is Curation These Days?

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I was perusing the Arts and Letters Daily site and saw a link to a Weekly Standard article discussing how the idea of curation has evolved from PT Barnum’s American Museum to a professionalization of the process to the current state where:

…“curating” has emerged in recent years as a ubiquitous cultural tag for fashion, groceries, Instagram posts, Pinterest accounts, and much else. Grammy winner Usher “curated” a July 4 fireworks and light show for Macy’s. On its website, a strip club in New York promised a few years ago to “curate a night of Curious burlesque.” Self-help gurus suggest that by self-curating—decluttering your life—you can find inner peace.

The mention of social media posts as forum to present a collection of things, ideas, images, etc that one has personally curated reminded me of a post I made last month about the search for authentic experiences.

In that post, I cited a CityLab piece that suggested that in aggregate, the unique experiences presented on social media sites blended in a bland sameness.

Consumers craving “authentic” experiences tend to build their digital personas by recycling the same kinds of content that populate their own feeds. Especially on Instagram, photos of under-the-radar coffee shops, building interiors, and artful design objects begin to look utterly banal as they aggregate by the thousand. The real world, without any impetus other than the encouragement of the market, has conformed to these aesthetic standards in response.

I started to wonder if arts organizations might have a role to play in helping people stand out by bringing the focus more sharply on them as an individual again. Nina Simon has talked about setting up pop up museums in bars where people can display artifacts of their failed relationships. Providing this sort of opportunity allows people to curate as a fish in a much smaller pond and lends some of the prestige and imprimatur of an arts organization to the individual.

Even if every other arts organization replicates the same program, the fact the experience is only occurring at a single physical location avoids the problem of being able to see 100 variations on an idea in 15 minutes that exists with social media curation.  Sure the curator receives fewer “likes” but hopefully the face to face validation ultimately feels more valuable.

Now my suggestion that an arts organization would be lending their prestige to amateurs might raise the hackles of some who fear the diminution of their reputation. Others would counter that arts organizations need to recognize reality and not seek to preserve their reputation at the cost of a diminishing audience.

Both views have merit. The degree to which an arts or cultural organization invests themselves in providing these opportunities and promoting what people have curated should be well considered.

Being associated with something silly or low quality may be embarrassing, but there is an opportunity to recover. The Weekly Standard makes reference to the Confederate statuary which is being torn down around the country. It is often mentioned that many of those statues were erected years after the Civil War ended and were funded by various interest groups which strikes me essentially as a form of curation by the public. Towns and cities permitted the placement of those statues and now find themselves involved in some controversy.

Lest you interpret this as a cautionary tale against being too permissive or emphatically supportive in any future programs that allow community participation, it is just as much a warning about hewing closely to any longstanding, potentially unsavory associations your organization has had that may come to light. Being viewed as increasingly open and welcoming to involvement by the breadth of the community might mitigate any negative historic associations.

Does Cultural Track Data Challenge Assumptions About Your Community?

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As I promised in my last post, I took a deeper look at the Culture Track reporting over the weekend.  More specifically, I took at a look at both the Top Line deck and Supporting Data documents which are available for download. I didn’t review the raw data.

The Supporting Data document is presented with visual graphs which makes it easy to interpret. Though I also hungered for some analytical commentary from the Culture Track folks about what the greater implications might be.

A few observations from Supporting Data in the hopes of making the opportunity to dig in irresistible for readers.

First of all, the charts seem to belie the idea that Millennials are  abandoning cultural experiences. Except for watching TV (which includes streaming) they lead in every category. This is only one of three pages.

 

Now you may be saying, sure but participation once a year isn’t a high hurdle.

However, that generation also leads in frequency per month too.

 

If you remember what I quoted and wrote last week about the perceptions of those who were high frequency attenders, this has some important implications.

People who attend three or more cultural experiences per month are 94% more likely to cite “it doesn’t change” as a barrier to more frequent cultural participation compared those who attend one or fewer cultural experiences per month.

Given that what people define as a cultural experience is pretty broad, the chances that your average attendee is participating in three or more experiences a month is pretty good. Being 94% more likely to feel lack of change is a barrier to participation is pretty significant.

While you shouldn’t take all this information at face value without digging in and questioning the basis of the findings, the fact the data depicted may contradict your assumptions can be enough to get conversations started reevaluating long held beliefs.

The study authors slice and dice the data through a number of different lenses which make for interesting viewing. Most every question is presented in terms of generation, race/ethnicity, community size, education level, marital status and parental status.

So for example, the following information about where people get advertised and non-advertised information about cultural activities is presented in these contexts. (There is also a chart for offline information sources which I haven’t included)

 

Perhaps of most interest to different arts and cultural organizations, they break down motivators and barriers for participation for 12 different disciplines/cultural activities.

Below is a sample for art museums. There is also a chart with barriers for non-participants for each area.

 

 

The Authentic Experience of 12 People Touring A Room Designed For One Person

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I visited Fallingwater this weekend. Believe it or not, my impetus for being there wasn’t due to the 150th anniversary Frank Lloyd Wright’s birth, but rather because for the last 6-7 years, I have been obsessed by the idea of visiting the Nationality Rooms at University of Pittsburgh’s Cathedral of Learning. Visiting Fallingwater actually came in second as a “well since I will be in the area…” consideration.

First of all, let me just say visiting the Cathedral of Learning is absolutely worth it. The idea of inviting different countries to set up classrooms to reflect a learning environment in their nation makes a positive statement about the people of the United States in these contentious times. The newest rooms in development are Finland and Iran. The newer rooms on the 3rd floor are open for regular class use (with some stern warnings about keeping them clean) which would make for an interesting learning experience.

As for Fallingwater, it will come as no surprise that visiting was pretty great. It is one of the most highly esteemed works of architecture in the country.  One of the things I was interested to learn was that when the original owner’s son bequeathed the house to the Western Pennsylvania Conservancy, the two conditions he set for opening the house to the public was that there not be any velvet ropes, nor could there be any scripted tours.

If you have toured the house, you know to be grateful for the first condition. The interior is intentionally cramped based on Wright’s desire to force people to go outdoors.

Assuming the prohibition against scripted tours eliminates recorded guides, humans are guaranteed employment.  Given the cramped quarters and original furnishings, you probably want humans keeping an eye on things.  I assume the Conservancy does monitor the quality of the tour narration and has a list of things to cover.

Something I didn’t appreciate until later was that the tour guides were scrupulous about mentioning what furniture had been removed from each room in order to accommodate tours.  I also visited the Frick Pittsburgh which had a room depicting furnishings of a historical period. Next to the portal was a big sign next saying how controversial period rooms are because they don’t accurately reflect how the inhabitants really lived.  Learning this, I saw a number of the points made about the authenticity of certain features (or lack thereof) at Fallingwater with a new perspective.

As I have mentioned recently, decisions about how to depict, represent, discuss, etc., artistic works, cultural practices and even daily lives of others are never clear cut and easy. I am sure that the classrooms in the Cathedral of Learning don’t accurately reflect classrooms in the countries they purport to represent. But given the time invested in creating them, I don’t doubt that they accurately reflect an important essence of those individual countries.

I think the 24 hour news cycle and prevalence of social media is underscoring the importance of fully considering the impact of decisions and what our potential response might be.  Artist training programs may want to consider a renewed emphasis on philosophy and rhetoric as artists are increasingly called upon to defend their decisions without contributing to controversy.

Fallingwater

Big Ideas From Small Places

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Great ideas can be found and cultivated everywhere. That is the basic message of a blog post on the Center for Small Towns’ website.  They note that reporting on rural towns often seeks to reinforce an existing narrative rather than illuminating the facts. (On The Media did a great series about coverage of rural news this last Fall.)

Center for Small Towns calls attention to some pretty awesome ideas communities are doing that you may wish you had thought of first.

For instance, Lanesboro, MN created Poetry Parking Lots where they had people compose haiku about “the beauty of southeastern Minnesota, and of the strong community of Lanesboro.” They posted the haiku on light posts in parking lots.

 

They also made cast iron medallions which they placed around town “inviting residents and visitors to hunt for the various medallions as they walk about town.” This reminded me a lot of the manhole covers in Japan I wrote about a few years back. The art on the manhole covers serves the same purpose of emphasizing points of pride about the cities in which they are found.

In Fergus Falls, MN, an artist created a “Citizen Kit” to encourage civic engagement. The kits included,

“…a small red box complete with City Council meeting “punch cards,” citizen pledge cards to put in your wallet, and buttons. The citizen kits came complete with a spray painted gold hole punch, for local community leaders to use when they saw people attending city council meetings.”

Websites like Art of the Rural are also focused on stories like these where groups are employing innovative ideas in smaller places. As the title of the post suggests, good ideas pop up in all sorts of places, regardless of population. But I feel ideas like these can be especially effective at connecting with communities because they resonate so closely with the core identity of a place.

Does Your Experience Need Speed Bumps?

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Via Marginal Revolution blog, comes a story about a tourist spot in China that supposedly put in speed bumps to force people to slow down and appreciate the scenery.

It made me think, is this worth doing in places like museums where people rush past exhibits in order to get to the famous stuff so they can say they were there? Do you set things up so people have to take a circuitous route through choke points either on arrival or departure so people are forced to slow down and take a look around them for a couple minutes?

Or acknowledging the different doors for different people concept I wrote about yesterday, do you clearly mark an express lane for experience seekers who want to validate their visit with a selfie and direct everyone else in another direction so they can proceed at their own pace undisturbed?

Is the purpose as a museum to force these people to stand still long enough that they realize there are other delights to be experienced, or do you allow them to reinforce their narrow definition of what is valuable to experience?

Yes, I intentionally made both options sound negative and restricted the options to something of a false choice. There are other ways to look at an experience often the same person may seek a different type of experience in different places or different visits to the same place.

A couple years back I wrote about John Falk’s Identity and the Museum Visitor Experience. Falk talks about the five different types of motivations which impel museum visitors.  It is pretty clear these categories of motivation are not exclusive to museums and can apply to any arts and culture or tourist visit activity.

I don’t think there are any clear or easy answers to the questions I initially pose. Being aware of these different motivations is helpful and important when evaluating the experience you offer visitors.

It isn’t easy to offer an experience that is 100% fulfilling on all five categories 100% of the time.

Using the example Nina Simon gave in the TEDx talk I cited yesterday, if you have an event about the history of surfing on the beach away from your traditional facility, you are likely to attract an entirely new segment of people.

Consider: What does a person exploring the topic of surf history want out of the experience? What opportunities does a person seeking the experience of being at an interesting event want? What do people seeking to facilitate the experience for others need? What do people with relatively high degree of expertise on surf history want? What about people seeking to recharge or reflect?

A crowded event on a beach may not suit the needs of a person seeking to recharge or provide the rigorous detail an expert is seeking. However, a different event on the subject in a different place might, so you make an effort to ensure those elements are present at this other event and these people are aware of the opportunity. Just be cognizant that while a topic like surf history may open them to the idea of visiting your organization for the first time, the traditional experience visitors have at your organization may still alienate them.

But don’t get overwhelmed by the idea of an expanding multiplicity of permutations. Remember, every person who walks in the door, regardless of whether they are new or returning, will fall into one or more of those categories.  Returning people will have the benefit of familiarity, but otherwise every visit can be viewed as an entirely new experience. There is always going to be some element of “each person, each day at a time,” to every interaction.

Relevance Begins At The Door

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If you haven’t been following Nina Simon on her Museum 2.0 blog or haven’t read her book, The Art of Relevance, her recent TEDx Palo Alto talk could be a good 12 minute intro to her thoughts on making arts organizations relevant in their communities. (And if you like this, check out her longer talk at the Minnesota History Center that I covered last October.)

In her TEDx talk, she discusses how easy it is for an insider to decide to participate in an organizations and how many decisions an outsider has to navigate before deciding there is meaning for them on the other side of the literal and metaphoric front door.

She uses the door metaphor a lot throughout her talk. She says that often organizations think that being more inclusive means  opening existing doors wider, but what is necessary is to create entirely new doors to access organizational programs. In the case of her Museum of Art and History in Santa Cruz, this has meant things like having part of their surfing exhibition on the beach.

Perhaps the most extreme and literal example of opening new doors she mentioned was that of the State Library of Queensland which built a gorgeous new white building and then invited aboriginal elders in to help them design an indigenous knowledge center.  The elders noted that for them, knowledge wasn’t shared through books, but rather through music, dance and storytelling in a setting that wasn’t so sterile looking, most importantly around a fire.  The librarians, true to their intent renovated a space for music, dance and storytelling and infused it with color. And they built a firepit (away from the flammable archives, of course).

In her Minnesota History Center talk she suggested that not everything an organization does is for everyone. In her TEDx talk, she returns to that theme by noting that not everything you do in the process of opening new doors is going to please everyone. Your organization is no longer going to conform to the idea of what people think a theater, museum, opera company, orchestra, etc should look like.

Suddenly a metaphoric neon pink door appears on the side of the building as part of an attempt to provide an experience in a context relevant to a certain segment of the population. Anyone is free to enter that door, but it isn’t meant to provide the same experience as the original doors of the building. It may be difficult for insiders to accept that every door or program isn’t meant for them. She says a door that says welcome to one person may say keep out to another. (The door in this case being myriad perceptual elements.)

There is an important subtext here that distinguishes this line of thinking from historical conversations the arts have about connecting with audiences. She never suggests that the people entering these additional doors will one day enter the traditional doors. Typically, conversations about engaging new audiences are focused on getting people in the door with an eye to getting them hooked on the core programming of the organization. It may happen, but Nina never suggests that will happen.

If it is the case that not every door/program is meant for everyone, some people may never/infrequently choose to enter the original doors/engage with the core programs.  The end goal is to grow the relevance of the organization to a place where traffic through the new doors causes an identity to evolve which blends with or even subsumes what is currently considered the core program.

 

We Accidentally Built An Arts And Community Space

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This really great story on the Americans for the Arts blog caught my eye that I would label as unintentional placemaking. Though I could think of other apt terms.

Douglas Sorocco writes about how Oklahoma City law firm Dunlap Codding built an arts and community space as part of the construction of their offices.

Except,

…to be completely honest, “decided to build” is a bit misleading. We didn’t expressly set out to build an arts and community space. Like most creative endeavors, the concept evolved over time and in response to observations of our community’s needs. Our original blueprints called for a full kitchen/breakroom. An imposing commercial overhead garage door existed in the area and, thinking ourselves clever, we decided to replace it with a glass door to allow for natural light and fresh breezes. Of course, we didn’t want to look out the door at a parking lot filled with concrete—so an urban green space was necessary…In the end, we created a kitchen and indoor event center that opened to the outdoors—complete with modular tables and reconfigurable seating.

Having initially designed the infrastructure for our staff’s use, we soon realized that it would be empty 99.9999997% of the time—OK, maybe only a slight exaggeration. It seemed wasteful to create such an inviting space and leave it fallow…An off-hand comment made by a young creative resonated with us: “While community doesn’t need a space, it doesn’t hurt to have one.” We decided to make our space available. Rather than saying “no,” we simply said, “why not?”

Use of the space is free for community groups and $20/hr for private events. Sorocco says they initially had to coax people into using the space, but since then there have been over 1200 events, including a music series which they have underwrote.

The reason why I wanted to call attention to this wasn’t just simply because they were generous enough to open up a space intended for staff to the community, but because it even entered their minds at all.

I saw it as a positive sign that their mindset was attuned to the possibility employing the space to this purpose. Typically, a business that was inclined to support cultural and community events might make donations, advocate for their staff to volunteer their time, participate in a 5k walk/run, etc., People will laud them for their generosity.

No one is going to reproach a business for keeping their awesome employee lounge to themselves. It takes some flexibility and creativity to look at employee lounge, decide it is being under utilized, see the opportunities, and make the effort to share with others.

Does Creative Placemaking Work? It’s Complicated

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Back in November Slover Linett released the results of a multi-year study on creative placemaking. The study was primarily focused on the impact that music pavilion and band shells that the Levitt Foundation has constructed or renovated across the country.

In the process of discussing the results of the study, the study authors made some very interesting statements about the process and goals of creative placemaking. In particular, they say that measuring the economic impact of creative placemaking is not an accurate measure of the value of creative placemaking in the community.

If you have been reading this blog over the last few months, you probably know that I have been increasingly advocating that the value of the arts should not be measured in terms of impact on economy, education, etc., so these statements were of particular interest to me.

In the executive summary they talk about how assessments of creative placemaking effectiveness have changed:

At first, creative placemaking assessment efforts were focused on developing “indicators” of change and success: new frameworks for bringing together a variety of data points that are related to intended creative placemaking outcomes, which can be tracked over time to gauge the impact of the investment in creative placemaking initiatives. But it has since become clear that the indicators approach has real limitations, especially with respect to connecting changes in the indicators with specific features or activities of any given creative placemaking project

As the authors looked at creative placemaking and the research that has been done in regard to it, they found that there were myriad factors inherent to each neighborhood that contributed to any improvement or lack thereof so it was difficult to credit placemaking for improving conditions. Also no one is consistently gathering data on some other factors that have relevance. (my emphasis)

One objection was that, because data for the indicators is usually collected on a relatively broad geographic level as well as a broad, somewhat abstract conceptual level (based on hard-to-define notions like economic vitality, vibrancy, and livability), it’s virtually impossible to connect any given creative placemaking project with observed change (or lack of change) in the indicators. Another concern was that defining the indicators at such a broad, conceptual level failed to respond to each creative placemaking project’s unique goals, vision, and starting point. [Ian David] Moss argued that there was essentially no mechanism for connecting the Endowment’s investments in Our Town projects to the indicators one sees. A project could be entirely successful on its own terms but fail to move the needle in a meaningful way in its city or neighborhood. Or it could be caught up in a wave of transformation sweeping the entire community, and wrongly attribute that wave to its own efforts. There’s simply no way for us to tell.

Now if this is the case for creative placemaking efforts, it raises a question about whether one could truly draw a connection between construction/renovation/expansion of a facility or introduction of a new program initiative and positive economic outcomes in a city or neighborhood. To some extent these statements seems to suggest that many claims of economic impact by arts entities outside of their direct spending are on shaky ground and may need to be re-evaluated.

On the other hand, a placemaking effort could appear to have had no benefit when measured in terms of economic impact, but had a substantial positive social impact. Of course, a positive economic impact may have a negative social impact as residents are dispossessed by gentrification.

In our view, the indicators systems also often unintentionally favored economic vitality and livability over outcomes related to building a community’s social capital, in large part because there is little or no national, regularly collected data on levels of empowerment, self-efficacy, social bonding, or social bridging—concepts which may be more subjective than economic indicators but are central goals of many creative placemaking efforts and are widely considered critical components of the social health of a place. As a result, some practitioners argued that the indicators-based approach to measuring the impact of creative placemaking could privilege projects that are economically beneficial but may actually diminish the social capital of a community and its members—for instance, by highlighting the economic impact of creative placemaking investments without reckoning with unintended consequences like gentrification on those who might be displaced because of rising property values.

If you think I have been overly idealistic in advocating for a consideration of the intrinsic value of art, here is a little bit of evidence of a shift toward seeing the less easily quantifiable impacts as valid and worthy goals.

As I am sure my frequent interlocutor Carter Gillies would point out, valuing the arts for positive social impact is still something of a prescriptive view of the arts rather than prizing the intrinsic value. But it feels like a step in the right direction to look at the benefits to human relationships over commerce.

If We Build It, Please Don’t Come

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I am interested to see that artists are gaining an increasingly sophisticated view of their role in gentrifying neighborhoods. Non Profit Quarterly reported on a gathering in Miami to discuss the issue.

According an article in the Miami Herald, there was a sense among attendees that

“Artists find themselves in the uncomfortable and confusing position of feeling as if they have become inadvertently complicit in driving gentrification, even as they are also being victimized by the trend.”

One of the big topics of discussion was that gentrification is happening so quickly now that artists aren’t even able to set down roots before they are displaced. One Miami non-profit art space has had four homes in six years. Another artist claims to have been “priced out of 10 neighborhoods on two continents, from New York to Paris to Miami.”

Artists are beginning to recognize that not only are they getting displaced by gentrification, they are taking long time residents with them and are now essentially seen as harbingers of doom.

Some who contributed to the conversation in Miami were openly hostile to the idea of artists entering their neighborhoods, perceiving them to be an intentional element of a gentrification effort known as Artwashing.

Sensitive to this, some arts entities are working with the community. The Herald article mentions that Opa-locka Florida listened to residents’ feedback and built a park before building an arts center.

There are also accusations of artists being focused only on themselves rather than the impact they have on the communities in which they take up residence. Thinking back, I have to admit that the earliest writing I did on the subject of gentrification was about how artists were being displaced rather than how the neighbors were impacted.

Though to be fair, many of the first places artists were inhabiting were abandoned industrial and warehouse areas rather than residential districts and gentrification was only largely affecting them. The impact of gentrification on residential areas may be comparatively recent, say in the last 10-15 years. If areas are becoming gentrified more quickly than before, it may also be the case that developers are identifying and exploiting trends in neighborhoods that much more quickly than they had.

In the past I have written about how arts organizations can’t be egoistical and think that if they build it, the audiences will naturally come without any effort on their part. However, there are cases when artists may build it and fear what is to come. (Along with their neighbors.) They may not necessarily benefit too much from the increased economic activity prior to being displaced.

I am interested to see what comes of this growing awareness of cause and effect. What choices artists and communities make to manage, mitigate or resist.

Why Is This So Tiring If The Students Are Doing All The Work?

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Yesterday I wrote about the exciting things happening at the student-run ventures at Millikin University. Something I should mention, all these ventures are being run at the undergraduate level. You might naturally assume that students in the school’s MBA program were the impetus behind some of these efforts, but they are all undergraduate run.

While these programs are certainly worthy of emulating, one thing to be aware of is that when you are in the role of the supervising faculty member, it can take as much effort to restrain yourself from interfering or “fixing” things for a student venture as it does to teach the subject in a classroom setting.

Julie Shields, Director of the Center of Entrepreneurship, oversees the Blue Connection gallery located in the Decatur Arts Council building in downtown. I asked her if the software the information systems class developed to help Blue Connection I mentioned in yesterday’s post was used after that initial semester. Among the things the software did was cross reference sales records with weather and social media campaigns to help the gallery staff make decisions about marketing and inventory.

She said that every semester she has the students write a page of advice and wisdom for the next class. At the start of the next semester, she puts the paper in the middle of the room and tells the students it is available for their use so they don’t have to reinvent the wheel or repeat the mistakes of their predecessors. In all the years she has been teaching the class, no one has picked up the paper.

She said that it is difficult for her not to step in and fix things. When she has fixed things, she has regretted it because it was difficult to get the students to assume the degree of responsibility they should. She said students have often thought she was mad at them because she opted to bite her tongue and walk out of the room rather than submit to her impulse.

Coming from a performance background, my first inclination is to attribute the decision to eschew the advice of the earlier classes to the fact that visual artists often work alone versus the more cooperative theater environment. I am pleased as heck that the students in the Pipe Dreams Theatre company I spoke about yesterday engage in long term planning.

A visual artist vs. theater artist comparison isn’t really fair because the gallery is run by both business and visual arts students, creating an entirely different dynamic than that of the theatre company.  Not to mention, no two businesses ever operate identically.

Both the visual arts students and business students start out expressing stereotypical sentiments. The visual arts students wonder why they need to know the business stuff and the business students want to know why they have to be involved with art.

In addition, each has different working habits. The business students are ready to leave at 5 pm while the visual arts students may get inspired and come in at midnight to rearrange the displays. However, they have to work together to establish plans and procedures, including operating hours during which they will staff the gallery. I didn’t ask, but my guess is that there is a minimum number of hours a week they are required to be open. The one mandatory period of operation is during the First Friday gallery walk.

Julie Shields has some anecdotes about semesters where things gelled well. One business student admitted he didn’t know much about artistic quality, but he was able to provide a great analysis of sales trends that lead to one of the more financially successful periods.

Again, I think Millikin University is doing a lot of great work in enabling these student run ventures. The emphasis is definitely on Work.  I am not going to even try to tackle how they establish criteria for grading except to say there isn’t a direct relationship between financial success and a passing grade.

One additional case I wanted to mention which is not a student venture but taken along side them might be an indication of a burgeoning arts industry in Decatur, IL. During the conference, we visited the Heroic Age Art Center which is planned as something of an arts incubator. The original intention was to develop a video production center in the bottom floor and then create artist space upstairs. There was so much interest and demand, they ended up renovating the artist spaces first and all that space has been rented. Millikin plans to have a presence in the center at some point, but they will have to wait for the rest of the renovations to be completed first.

Can You Deliver On The Promise of Clean Restrooms?

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Yesterday evening I was hanging out at the local coffee house participating in a send off of an artist who has been creating murals for a public art project in the city for over 20 years now.

I got to talking to the owner of the coffee house about his management philosophy. Which, when it comes to employees, can be pretty much summarized as, cultivate the good workers and cut loose the deadwood.

He pays his employees a decent wage and involves them in as many aspects of the business as they are comfortable or interested. For example, when considering any potential new menu items, everyone participates in the preparation and pricing to make sure it makes sense in terms of the time and resources it requires.

Sometimes I don’t agree with his choices, but he always good at explaining his rationale to customers. I was on hand when a woman suggested they have loyalty punch cards like other coffee houses and he laid out the alternative approach he had chosen that provides value to the customer.

As closing time approached, the gathering adjourned to the patio so the employees could go home. I made a trip to the restroom and was confronted by this sign.

deserve restroom

When I mentioned the sign to the owner, he said it was there more for the employees than the customers. It communicated the standard of cleanliness they were expected to maintain because god help them if he got a call.

I thought it was pretty damn audacious. It doesn’t just say contact the manager if the restroom isn’t clean. It tells the customer they DESERVE a clean restroom and promises they will get it.

Question to ask yourself: Does your organization operate at a level that you can promises this standard of service?

This isn’t a literal promise about clean restrooms, it has figurative implications about the service you should expect to receive during every interaction while you are on the premises. It plays into the adage about being able to judge the cleanliness of the kitchen from the state of the restrooms, but goes beyond that.

Even with only a handful of customer contact points, it takes a lot of effort and attention to achieve this standard. If you really sit down and make a list, there are more contact points with customers than you think.

Can you tell your customers, figurative clean restrooms are hard to find, but they deserve them, and then deliver on that promise? It is pretty daunting.

Safe Deposit Insuring Arts Center Future

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Well here is a novel idea for funding an arts organization–using the proceeds from leasing space in storage vaults.

The inspiration for building the largest underground storage vault in China was finding a way to fund an art museum.

The idea for the vault came to the company’s founder, Liu Feiguo, while he was lobbying to open an art museum in the Shanghai Tower. He realized that the high revenues from the Baoku Treasury could fund the museum’s daily operations.

Baoku Treasury clients are given a 15-year membership pass to the Shanghai Guanfu Museum and the Baoku Art Center, allowing free access to exhibits and events. Most of the proceeds from deposit box sales are reinvested in the museum.

Baoku China has already announced plans to expand and build community vaults. According to Zhou, “Community vaults are actually cheaper to build than high-end swimming pools.”

It isn’t cheap to rent a deposit box and the security measures sound like they are from a Mission Impossible movie. The least expensive option is $10,300 for 15 years. I assume since clients get a 15 year membership pass to the museum and art center that must be the standard lease length.

This exact idea probably isn’t viable for everyone and everywhere, but shows a little creative thinking may be worthwhile.

Wandering The 798 Arts District

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One of the big visual arts attractions in Beijing is the 798 Arts District. If nothing else, the story of the district proves that artists face the same issues in every country: The abandoned factories were inhabited by artists; it became a hub of activity; it was decided the area was good for other things (including a highway) and artists were pressured into leaving (including turning off the utilities and services); international attention, interest and investment helped preserve the area; gentrification set in and many artists had to move elsewhere in the face of rising rents.

The district is a fun place to visit, especially since many of the buildings retain elements of the original East German factory design. Many online articles about the district feature pictures of the gallery below where machines remain amidst the display of works and faded slogans adorn the ceilings.

One of the more significant galleries in the district is the Ullens Center for Contemporary Art which was established as a non-profit gallery. (Though non-profit status is a much more nebulous, still developing concept in China). I was taken a little aback when I went in and I saw what was essentially a massive BMW ad.

A large area of the gallery space was devoted to a lounge surrounded 360 degrees with screens showing a video in both English and Chinese that talked about BMW’s commitment to renewables, fuel efficiency and how awesome their cars were. Beyond that area was a showcase for their cars, including Rolls Royce and Mini, that included a bar with refreshments.

I was prepared to write a lengthy post about commercialization and debate the differences in expectations between US and Chinese gallery patrons. The fact that admission to the gallery was free on a Friday (Thursday is the posted free day) lead me to suspect that BMW was subsidizing admission to help sell/hype their cars to the Chinese market. I was also a little suspicious of the fact that they don’t list the BMW show at all as an exhibition on the website, only Wang Yin’s The Gift, show. (There was barely anyone in Wang Yin’s part of the building.)

I since learned that founder Guy Ullens divested his interest in the center some years back and Chinese partners are running it. Also, the BMW show was only in there for 10 days.

None of this means the center isn’t heavily commercialized and wouldn’t come under heavy criticism for claiming to be non-profit were it in the US. I think the philosophy and approach to art of the European baron who founded the organization are probably different from those of the Chinese partners who assumed control.

There is a difference between a week long BMW adverting showcase and an event simulating an art show that occupies the space for months. Even if it didn’t fit your mission, if BMW wanted to rent your space for a week to show themselves off, what would your reaction be?

Granted, I would question whether the other visitors to the gallery would understand the distinction between the status of BMW show and the Wang Yin’s paintings in the adjacent space. Before doing a little research, I certainly thought the BMW show had been there quite a while given the amount of equipment and technology packed into that area. Now that I know they spent so much for such a short time, I am a little envious of the amount of money they have to throw around.

For your general enjoyment, here are some pictures of other works I took around the district and in various galleries.

It’s Easier To Destroy The Building Than Fix The Roof

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For over a decade now there has been a conversation about how detrimental it can be if an arts organization decides to add new programs in order to qualify for foundation grants and funding. Usually the negative issues revolve around conflicts with core mission and placing additional strain on staff and resources.

Until recently, I hadn’t heard about arts organizations feeling they have gotten caught in a vicious cycle of needing to build multi-million dollar expansions in order to attract more money.

According to a Non-Profit Quarterly piece referencing an article in The Art Newspaper, that is the very situation facing museums. Even in the deepest throes of the recent recession, museums were spending billion on expansions. (my emphasis)

The museums say they need to expand to attract new donors, and that requires enough space to display enough work to pique the special interests of individual prospects.

“If there isn’t room to show these works, you are hamstrung when you want to make the case to a private collector that a particular object would have a suitable home in the museum,” says Neal Benezra, the director of the San Francisco Museum of Modern Art. The Art Newspaper agrees, saying, “Patrons are also more likely to stump up for a splashy expansion than for a lower-profile renovation or acquisition.”

In fact, in the article, new galleries, buildings, and wings are described as grounds for friendly competition among the ultra-wealthy. But after the expansion comes expanded operating costs, of course, and…well, the monthly nut becomes bigger and more formidable.

[…]

But large institutions have ended up being in constant capital campaign mode, creating bigger sustainability issues in the long run unless the donor money continues to expand and those donors fall in love with funding operations—a doubtful prospect. Too few capital campaigns and major gifts are structured to include endowments or other funding to sustain the buildings over time.

Not only is there a sense in both articles that there is quite a bit of vanity involved, there was also a suggestion that museums would “become a dumping ground for speculative investments in the art market.”

With the existing concerns that museums are becoming too closely tied to commercial efforts, it may not be unreasonable to fear that people may seek to burnish the value of their collections by having it shown in prestigious museums. Having taken on greater operating costs, wouldn’t museums feel pressured by influential donors (and concerned board members) to accept?

You may be thinking, none of this applies to you because you don’t work for a large, prestigious museum. However, this situation illustrates the dangerous cycle and potential for conflicts of interest, writ large.

Not only that, the sentence I emphasized is related to the more encompassing issue of funders in general not providing support for overhead and operational expenses. There is an implicit suggestion that capital campaigns and major gift solicitations be structured to include support for operations and long term infrastructure maintenance.

It may not be as sexy, but it is necessary and needs to be seriously considered by arts non-profits of all sizes. It is probably easier to carve out a portion of a major capital gift for these purposes than to solicit for it directly.

Undiscerned Value Hidden In The Cracks and Corners

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There have been a lot of library closings in the UK over the last few years so VICE went around and asked people what libraries meant to them and how they were using them.

People they spoke to valued libraries as quiet, distraction free study spaces; as a location to organize meetings; resources for learning and internet access; and as a plain old place to get reading materials and fire the imagination.

This reminded me of a post I wrote around 18 months ago about how the Columbus (OH) Metropolitan Library surveyed patrons asking what libraries meant to them in their youth and what they anticipated it would mean to them in the future.

By and large, the responses from Columbus were similar to those in the UK in that people valued the ability to access information and conduct the important activities of their lives.

As I quoted from a CityLab article in that post:

“The physical library will become less about citizens checking out books and more about citizens engaging in the business of making their personal and civic identities.”

One obvious question I didn’t raise in my earlier post is whether arts organizations can effect a similar change in the relationship the community has with their facilities. A frequent criticism of performance venues and stadiums are that they are only used when there is a performance resulting in a type of waste whereas museums are used more consistently.

While the location of some performance venues is not conducive to easy use due to the lack of sidewalks, foot traffic and general environmental dynamics, there may be other opportunities that would position the venue as more of a resource to the community.

On the other end of the spectrum, sometimes it is difficult to know if trying to improve the environment might be counterproductive. For example, I noticed an increase of people hanging out in our lobby sitting/laying on benches reading and listening to music on headsets. I had considered getting some cafe tables and chairs people could sit at so they had a surface to work on. Since people have mentioned they value the quiet, I wondered if adding more amenities might attract more activity and ruin the environment people had sought out.

In the last two years, I started noticing people hanging out in strange locations that I couldn’t imagine were comfortable to sit in. Even though there were outlets in these places, the people who consistently staked them out as their own didn’t often have devices plugged in. I think it was the fact it was even more quiet and private than the lobby.

Then there is the woman who occupied a slightly more private, though still visible nook to practice yoga.

If someone came by and asked for a room to meet/study in or a place to hold a yoga class, that would be difficult due to the level of activity in the building. But if someone only needs a corner for themselves and a few others, it is available, provided they aren’t picky.

It is in those minute, almost imperceptible circumstances that an arts facility can have the opportunity to alter the manner in which they are useful to the community.

A Future Without A Ticket Office Window

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When I read a post on Marginal Revolution blog about high end stores hiding cash registers in favor of roving sales associates with mobile checkout devices, I immediately wondered if there might be some type of benefit in eliminating or diminishing the physical box office for the arts attendance experience.

As such this is largely an intellectual exercise. I don’t pretend to have thought through all the benefits and repercussions.

Tyler Cowen makes the following observations about the Wall Street Journal article that described this retailing practice. There seemed to be an idea that not having to stand in line was one element that gave online retailers a competitive advantage.

1. Waiting in line is described as “unenlightened.”

2. I enjoyed this remark: “We’re downplaying that last transactional part of the experience…” And this: “”Researchers have identified a concept known as “the pain of paying,” said Ziv Carmon, a professor of marketing at Insead, a business school with campuses in Europe, Asia and the Middle East. “Doing away with the queue and even with the register makes the upcoming pain of paying less salient,” he said.”

3. When customers are not waiting in line but rather having their purchases processed “privately,” salespeople are encouraged to socialize with them and get to know them better. And: “Stores say sales associates are expected to sense when a shopper is ready to pay.”

Positioning staff to socialize with customers and get to know them better is definitely a plus for arts organizations.

I did see a couple factors that would make it difficult to replicate the experience of a retailer.

First, unlike retailers, people are looking to make a purchase the moment they walk through the door at an arts event. On the other hand, the fact that many may have already purchased tickets in advance means that when service reps aren’t busy they can engage patrons in conversation in a manner they couldn’t behind a ticketing desk.

Second, the physical design and experience of performance spaces means a person is likely to have to stand online at some point- getting in/out of the theater, buying food at concessions, getting out of the parking lot.

In terms of benefits for performing arts environments, one of the first applications I thought of was for admission to outdoor music festivals. Since people people often queue up early, roving sales people can allow the people who showed up at 3 am stay at the very head of the line without needing to pass through the box office position.

Multiple delays can be avoided if people are able to purchase tickets while waiting to pass through a security checkpoint, rather than waiting on the ticket line and then the security line, etc.

The other thing I envisioned for arts facilities was having large monitors mounted off to the side and overhead similar to how airports have the flight status boards. That way people can gather around them and view up to the second seating status and discuss where they would like to sit. If they have questions or have made their decision, they can gesture to a sales person hovering at the fringes. (Ideally, the sales person will have read their body language and approached them already.)

When the sales experience is designed in this way, those who know what they want aren’t held up in line behind people who are debating the relative benefits of different seating arrangements. This can also help further physically separate the will-call line from the purchasing line.

It would probably be best for cash sales to occur at a physical box office since staff pocketing thousands of dollars while wandering the lobby is both awkward and a huge security risk. There might be some issues if the wifi signal carrying credit card authorizations wasn’t secure, but on the whole a larger number of cash less transactions and mobility of technology can eliminate the annoyance of yelling through plate glass to buy tickets.

By Abesty (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons
By Abesty (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

Now, of course, this requires a certain level of technology. In order to sell tickets in this manner, a sales person would have to have access to a small printer they could carry around that printed a sales receipt and slips of paper the purchaser could use for admission. Or a small kiosk/pedestal nearby that they could retrieve the receipt and tickets from.

You wouldn’t necessarily need large monitors mounted in the lobby if the roving ticketing staff could check ticketing status on a tablet computer and point out available seats on it or a printed seating chart.

It also assumes the lobby is large enough to accommodate these sort of activities. On the other hand increased mobility could allow for sales in parts of a small or strangely shaped lobby that a full box office and associated line wouldn’t be able to fit. That in turn might open up the flow of people through the lobby and make the experience more welcoming. (Especially if congestion in the lobby previously force people to stand out in the weather.)

Any insights, inspiration or concerns about this idea?

But, We Will Be Careful #FamousLastWords

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The one activity related to performances that regularly is a source of frustration for my staff is getting certificates of liability insurance from people.

This is one of those requirements common to both contracts for venues one is renting to mount a performance and contracts venues/promoters send artists requesting they provide some sort of performance.

I wrote a piece covering what liability insurance is and how to go about getting it for ArtsHacker.

Since the goal of ArtsHacker posts is to provide a relatively quick reference about topics, I didn’t really get too deeply into WHY the coverage is important.

Just a quick explanation for those who don’t want soak in more of my genius on ArtsHacker. Liability insurance,

“protects you (and the spaces in which you work) against lawsuits from the public resulting from accidents, injuries, insults etc. Note: this insurance does NOT cover you or your employees.”  (Source: National Performance Network)

People generally accept that they have to pay to use a space and equipment just like they have to pay for costumes, set pieces, props, musical equipment, etc., all these things make for a better experience. Insurance just seems like an extra unwarranted expense that doesn’t contribute to the success of the event so they resist the requirement to obtain coverage.

About 15 years ago when I first started managing a performance hall I insisted every renter carry this insurance. The first group this applied to grumbled that they were never required to carry it before, but complied. In one of the performances one of their stage hands wasn’t paying attention and lowered our rear projection screen on a row of strip lights melting a lovely long gash right across the screen.

Since that day, I have blessed my insistence that they carry the insurance because that is what paid to get the screen replaced.  Neither the renter or my department could have afforded it. Since then I have never wavered in my determination to require that every renter carry it. I have shown up before load-ins on weekends when I could be relaxing if it was necessary to play the bad guy and refuse a group entry due to lack of insurance coverage.

Fortunately, I have never run into another situation that required an insurance claim to be filed. But there have been dozens of instances where renters damaged something they elected to replace out of pocket. There have been plenty of close calls as well.

For many of the same reasons, it is becoming an increasingly common practice to require performers one has contracted in for an event to carry the insurance. They are bringing in equipment that you are not familiar with. You don’t know how well-maintained it is. They may insist that no one else touch certain equipment. While that prevents you from being blamed for breaking it, you also don’t get a chance to inspect it closely.

So what happens when a speaker stack they built falls into the audience? What happens if a singer starts swinging the microphone overhead and it flies off the cable and someone gets hit? If a sword slips out of someone’s hand during a combat scene? If the lead singer elbows someone in the face while crowd surfing? If a member of the stage crew anchors a hammock to the mechanism that releases the fire curtain in an emergency and takes a nap? (true story)

Do you as the venue want to be responsible for things you have no direct control over like poor condition of equipment and poor decision making?

Many artists’ require that the venue or promoter reciprocate and carry various types of insurance to protect against these exact same issues on their part.

Large shows usually have the liability insurance set up because they know it is going to be required. Smaller groups may not be as familiar with it and don’t carry it as a practice. There can be a lot of negotiation and conversations between all parties involved in these situations.

Occasionally we may waive the requirement for groups we contract to perform if we don’t think there will be much danger of damage. But if you are going to do that, my advice is to have a complete understanding of what the performers are going to do. Don’t just blithely assume classical musicians aren’t going to do something extreme. I have had people raise the lid and remove the music rack on a grand piano so they could set glasses of water on the strings or strike/pluck them with various objects.  (If God wanted a piano played with a claw hammer, he would have designed it that way.)

 

What Do We Mean When We Say Entrepreneur?

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Final day of observations on last weekend’s Society for Arts Entrepreneurship in Education (SAEE)  conference.

The Terms We Use Matter

Some of the best observations about teaching students entrepreneurship were made by Jeffrey Nytch from the University of Colorado-Boulder. There is a lot of conversation going on about how students need to be taught to be entrepreneurial with attendant ideas of what that means, but Nytch’s observations provide some grounding for that discussion.

He noted that what entrepreneurship is not, is pounding the pavement and marketing one self.  Entrepreneurship is creating value and implementing solutions to meet needs, which by definition is not primarily focused on getting yourself employed, but serving others. Among the other characteristics he listed were recognizing opportunity, customer focus, flexibility/adaptability, risk assessment (taking calculated risks), resourcefulness and an ability at storytelling.

He also emphasized that teaching entrepreneurship  has to focus on being strategic rather than providing prescriptive solutions like this is how to do marketing, this is how to apply for grants, this is how you get non-profit status etc.

When talking about teaching students to be entrepreneurs, it is probably important to be clear about what outcomes you are envisioning when you use that term. As a result of Nytch’s presentation, I have been careful to use phrases like “entrepreneurial mindset” and “teach students entrepreneurial skills” in previous posts in an attempt to delineate these activities from a engaging in a full entrepreneurial venture.

Mentoring Is Local and Global

There was another conversation about using mentoring to transition students to entrepreneurship.  A good deal of the focus was on helping people after they graduated.

Something that came up often during the conference was that university career service offices have a hard time working with arts students because their career path is so nebulous. It is easy to direct students with business, education, science, teaching, pre-law and pre-med degrees because career progression is fairly well understood.

In much the same way, it can be difficult for career services to provide support to entrepreneurs because by definition they seek to walk the road less traveled.

Among the suggestions that were made, most of them by a recent graduate, was using social media to create connections between entrepreneur programs across the country. One could easily find their ideal team members living elsewhere and you don’t necessarily all have to be located in the same geographic area to be productive.

Along the same lines was a suggestion for providing some basic support and access to graduates of partner programs. A person may graduate in one place but move elsewhere to start their venture so it would be good to be able to tap into the list of local mentors another program had identified. (Imagine how great it would be to be recognized for bolstering the local economy by “stealing” graduates of other programs from those communities thanks to your mentor and incubator network.)

It was also suggested that students be invited to the Society for Arts Entrepreneurship in Education (SAEE) conferences so they can share their experiences with the assembled educators. Especially in terms of what aspects of their training did and did not prove valuable to avoid reinventing the wheel or replicating the same mistakes as someone else.

Miscellaneous Thoughts And Resources

Michael Bills who directs the Center for Innovation and Entrepreneurship at Ohio State University said they were only offering entrepreneurship as a minor at the undergraduate level because they felt that entrepreneurship is a graduate level pursuit. (I should note this is a university wide program out of their business school rather specific to an arts entrepreneurship program.)

This is based on the concept of the T shaped skills. Briefly, the vertical bar of the T represents the depth of your skills, the horizontal bar is the ability to collaborate across disciplines. Their thought is that you develop your depth as an undergrad and then really focus on your ability to collaborate as a graduate.

I have heard similar philosophies about fine arts disciplines and know there are some universities that won’t teach arts administration as an undergraduate major based on the same concept.

DePauw University recently created a site called 21CM.org (21st Century Musician) as a resource and place for conversations among musicians about developing an entrepreneurial mindset. It is intentionally devoid of any mention of DePauw other than the copyright notice at the bottom of the page. The About section makes no mention of the school and the conference presenters pointed out the site doesn’t bear DePauw’s colors.

The school took the same approach in establishing a public music space for “courageous music making” in their hometown of Greencastle, IN. The space isn’t branded with DePauw’s name or colors (it actually appears to use the 21CM.org colors) though the website uses DePauw’s domain.

In both cases, the goal is for the community of participants to take ownership of the respective resources.

That is generally the extent of my notes from the conference that fit into the general theme of these three posts. It will be interesting to see how SAEE grows as an organization and how the whole concept of artist as entrepreneur (and how best to teach those skills) evolves over time.

Even as there is a need to introduce this type of instruction in undergraduate/graduate/conservatory training, there is also the obvious unmet need to train people who have passed that stage, may have some career experience and wish to acquire additional skills or engage in a venture of their own.

Just Pray Your Grandma Doesn’t Run Against You For Homecoming Queen

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Recently I have been seeing more stories about shared use of public buildings. In Bremen, Germany, the city philharmonic is sharing space with students in a local school building. In Cleveland, music students from the Cleveland Institute of Music live in a retirement community.

Now I see a Massachusetts school near Boston was shares space with the local senior citizen center.

But during the early phases of planning, as his team met with officials, they realized that the needs of the town’s elderly overlapped quite neatly with those of its teenagers. At the time, the senior center was using a small Victorian house that fell far short of accessibility standards.

The senior center had a strong dance program, Poinelli recalls learning. “We said, ‘Well, we have a dance room in the high school.’ In the winter, they took seniors in a bus to a local shopping center to walk—I said, ‘Well, we have this huge field house, you could use that.’ There was so much overlap, and it just seemed to make sense.”

[…]

Members of a knitting circle taught several students to knit, for example, and high-school sports teams give presentations to the senior men’s group, sharing their strategy for the upcoming season. Kids in need of community-service hours help serve lunch at the senior center, and veterans have been asked to talk to students about their service. The senior center gets 25 free tickets to every high-school performing arts event, and last year, the seniors’ dance team performed at the high-school talent show.

I was immediately struck by how this arrangement helps keep arts in the schools. It increases the demand for, and use of, arts facilities which helps justify their expense.

Even more importantly, it connects the interests and political clout of the largest generation as they retire to those of public education.

There is likely to be less grumbling about property taxes and not having any kids in school if people have an emotional connection to the students. They may also be more likely to advocate on behalf of the students. If retirees are using the same facilities as students, I suspect they will be better maintained.

If there is frequent contact between students and retirees, there may be subtle positive impacts on behavior and attendance thanks to the socialization.

We Get All Types In Here

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Yesterday I talked about some brainstorming that occurred during a post-museum show opening get together. That party was a lot more constructive for me than I expected because it provided fodder for this post as well.

I happened to fall into the orbit of the museum artistic director as she talked about the five types of people who visit museums. I didn’t know until later that these types are all laid out in the book, Identity and the Museum Visitor Experience.

I haven’t read it yet, but the artistic director had done a fair bit of reading and writing on the subject and what you need to consider when laying out a museum exhibit.

The general traits of these types manifest in all arts audiences so I saw a lot of applicability across disciplines.

Experience Seeker– As she described it, the experience seeker is the type of person who goes into the Louvre, takes a picture of the Mona Lisa, walks out again and tells all their friends they have been to the Louvre.  While we in the arts hate this person for not taking the time to look at anything else, this person can be very enthusiastic when it comes to discussing their experience with their friends which can drive more visitors.

With this in mind, the artistic director said she uses lighting and really visible signage to highlight one or two select pieces in a gallery. If the experience seeker is only going to orient on one thing, she wants to influence what they look at and what information they absorb because they tend to do a pretty good job of retaining the details and relating them to friends.

Performing Arts entities can do the same thing by highlighting some memorable aspect of the experience. For some places it is going to be the performance, but for others it might be some other element related to the experience or the facility itself. People are likely to remember the skulls and swastikas in Albuquerque’s KiMo Theater, the washrooms at the John Michael Kohler Arts Center, or watching Shakespeare under the stars in a replica of the Globe Theater at one of the Shakespeare festivals around the country, even if they forget or were bored by the details of the performance itself.

Facilitator – This is a person who is trying to help others experience the museum.  It could be friends, parents, teachers, etc. Signage is important for these people, but so the ability to procure educational and other support materials that make the experience enjoyable and the works accessible.  Physical layout can be important so that the group can easily transition through an exhibit.

For those arts organizations that don’t offer free admission, pricing can be a factor.

Explorer – This person is probably an arts org’s ideal attendee. They pay close attention and have a methodical approach to the experience. In a museum, they seek out the informational plaques and take some time to consider everything they encounter. Even if the give one piece a cursory glance, they don’t assume the next piece won’t be worthy of their attention.

In performing arts situations, these are the people who make sure they arrive on time and are moving toward the doors when the warning lights blink.  In any situation, they crave information so they will check out the links on your website, read your program/brochure and take it home with them and tend to be interested in educational programs like workshops, lectures, artist talks, etc.

Unlike the experience seeker, they are good candidates to become donors.

Professionals – this group includes dedicated amateurs/hobbyists as well as colleagues from peer organizations. They are looking for an experience and information that deepens their knowledge about the subject matter.  They want to know why an artist was significant to the time they were practicing and what distinctive elements were common to artists from that period.

This is, unfortunately, the audience many press releases and marketing materials are geared to when they include obscure arcana and accolades that only have relevance to this handful of insiders and initiates. If it doesn’t pass the Gal in Starbucks test, save those materials and hand them to these folks.

Even though they are most deeply interested and invested in the content you offer, they only have a low likelihood of becoming a donor. However, they do provide good word of mouth and validation among peer organizations and the general industry.

 Recharger- This is the person who uses interactions with your organization to recharge themselves. In a museum, they may come in and sit in front of the same painting every day for a week. They may be a volunteer who helps out because working in a creative environment helps them get through their 9-5 job.  Understanding how to interact with these people can be a little tricky. A person who is recharged by sitting in the presence of a work of art may want to control their experience whereas a volunteer may want you to guide their engagement a little.

Not charging them admission on their third visit that week or suggesting they may be interested in looking at project you are working on in “Employees Only” area may make you a friend for life.

According to my friend the museum director, rechargers often fly under the radar and remain quietly involved but can have a deep emotional investment with the organization that manifests in things like surprise bequests in people’s wills.

Everyone ends up embodying one of these types at different points in their lives. In a museum you may be an explorer but in a performance venue you engage as a professional. When you bring your nieces and nephews to a show, you operate as a facilitator and realize just how inhospitable some of your policies and practices are to families. At Mt. Rushmore you are an experience seeker and annoy everyone with your attempt to take a selfie that makes it appear you are punching Teddy Roosevelt in the nose.

No space or program can perfectly serve each of these types, but being aware of them allows you to anticipate the different ways you can address the needs of each.

Don’t Worry About The Backstage Door, Guard The Electrical Outlets!

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You may have seen this story that has been circulating about the guy who brazenly climbed up on stage just before a Broadway performance in order to plug his phone into the (unbeknownst to him) fake outlet on stage.

Lest you think this an isolated incident, only a few months ago I was in an airport and saw someone plug their phone into at the ticketing kiosk by the gate. Emboldened, other people did the same until there was no more room on the power strip and people started unplugging the computer and ticket printer.

This is another issue arts organizations need to make note of. It used to be you only need to have security standing in front of the stage when the performer was famous enough to warrant it. Now you need to do so when anything appearing to be an outlet is in line of sight! (Just imagine a fan rushing the stage and the lead singer darting away before realizing the guy is making a bee line for an extension cord.)

But in reality, having sufficient outlets and charging stations available may be another amenity, along with things like good parking and opportunities socialize with friends over drinks before/after a performance, that serve as criteria when deciding whether to attend or no.

Arts organizations are frequently frustrated trying to keep up with the changing expectations of audiences and all the options there are for interacting with them. Just when you feel you have your presence correctly aligned on a social media channel, everybody you want to reach shifts elsewhere.

In this case, it’s just as you feel like you your lobby is particularly welcoming and your staff isn’t pressuring people to leave the lobby after the show, you start to worry about whether you have enough accessible outlets and Wifi service.

But of course, people who work in the arts aren’t without sin either. They share the same expectations as their audiences. If you are sitting outside the changing room in a clothing store waiting for your kid to come out, there is a fair chance you are going to be looking for an open outlet, too.

Sometimes there are opportunities to manage scare resources and still keep many people feeling satisfied.

The restrooms in our facility inevitably develop lines at intermission and other periods of high traffic. However, there are some people who know about some seldom used restrooms in an out of the way location. Even though these restrooms are physically less convenient to the theater than the lobby is, knowing the secret about our restrooms and not having to wait on line is regarded as a satisfying outcome.

So by posting a pro-tip about where to find secret restrooms, outlets or whatever on a site like Yelp, you can keep those who value being in the know happy even as they are crawling under a staircase to plug their phone in.

Diego Rivera and the Paintbrush of Destiny

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As part of our website revamp, I am in the process of adding content about the various murals located around the building. One of the best pieces is a little removed from the lobby and spans a couple floors so I have made a video and map to help guide people to it.

So it was with great interest that I read a recent piece on NPR about the rights visual artists, especially muralists, can exert to determine the disposition of the buildings in/on which they are painted.

As I started reading, I began to worry that more people might refuse to allow murals to appear on the sides of their buildings if they were aware of these issues. However, the story notes that Philadelphia, which has a robust, formal mural program, has found ways to strike a balance and work with both the artist and building owner to find some sort of accommodation. They are likely a good source for advice on these matters.

Only works created after 1990 enjoy this protection under the Visual Artists Rights Act (VARA). So Diego Rivera’s paintbrush technically hasn’t altered the destiny of any buildings as far as the Act is concerned.

This piece from the National Endowment for the Arts and this one from the Arts & Business Council of Greater Philadelphia do a pretty good job of explaining various aspects of the law.

One thing I think bears emphasizing since many of the commenters on the NPR story get it wrong is that while works for hire are not covered under the VARA, that does not mean that only works created for free are covered. If you are commissioned to create a work as an independent contractor and get paid for it, your work is covered. This is clearly stated in the Arts and Business Council flyer, but I wanted to reinforce that.

The reason I think it is particularly important to be aware of this law is because so many communities are utilizing murals to help spruce up the neighborhood. Often these murals are on abandoned buildings that are good candidates for destruction should those murals generate the the desired positive ambiance and attract new residents and businesses.

Since the rights are retained until the death of the last surviving creator, it might be good to form a general agreement that the work is being created with the expectation (and perhaps hope) that someone will eventually destroy it.

The other thing to note is that the VARA deals with the artist’s moral rights to the work which can never be given away. The artist can transfer ownership, but can’t give up their moral rights. Per the NEA Office of General Counsel article:

“VARA restricts the exercise of the rights of attribution and integrity to the author or joint authors of the artwork, regardless of whether he/they hold title either to the copyright or the artwork itself. Thus while both copyright and physical ownership are property rights which may be transferred, moral rights may not be transferred. Moral rights may, however, be waived. The waiver instrument must be very specific: the creator must consent in a written and signed instrument specifically identifying the artwork, the uses of that work, and with a clause limiting the waiver to both aspects.”

So even if a mural was presented as a birthday present to someone, the next owner of the building can’t immediately bulldoze it as the new owner of the mural. Notice of 90 days must provided to the artist(s) during which period of time they can take whatever action they decide is necessary from a final visit to take pictures before it is destroyed to seeking a court injunction against the demolition.

The one issue that isn’t really addressed is what protections exist for art that someone produces uninvited. People go out and paint over unwanted graffiti everyday….unless it is a Banksy in which case they may chisel out the section of the wall and sell it at auction.

If someone cares enough to chisel it out and keep it, aren’t they admitting it is valuable and not a nuance? So if Banksy (or Banksy’s lawyer) shows up and says the art is site specific (which many clearly are) and may not be moved/destroyed/defaced per VARA, who has the right to determine what happens with the work?

Share Your Locker With A Bassoonist

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If you remember your Grimm Brothers fairy tales, you will recall the story of the Bremen Town Musicians, animals who drove criminals out of a house.

Well according to the BBC, a group of musicians in Bremen is helping to prevent crime by also taking up residence– in this case, in a neighborhood known for crime and poverty. More specifically, taking up residence in a school.

Deutsche Kammerphilharmonie Bremen shares space in a public school. When the philharmonic was looking for a new space, the city made sure the rooms in the new school they were building had excellent acoustics and set up the dual residency in the single building.

Initially, the musicians were disappointed they weren’t getting an iconic building and the teachers didn’t want to have students diverted from learning core subjects to interact with musicians.

The school and the orchestra devised a series of projects to bring musicians and students together. Musicians would visit classes to talk to pupils and once a year the musicians would help pupils and residents of Tenever to write and perform an opera.

But what makes the partnership unique is the sheer volume of interactions between musicians and pupils. Whenever they are not playing, the musicians are based in the school.

They sit with pupils over lunch and talk to them about their lives. Pupils are allowed to watch the orchestra rehearse, sitting between the musicians rather than in front of them as an audience.

Ms Rueggeberg says: “Normally you only see an orchestra dressed up for a concert, but the kids mostly see them running around in jeans and find them very approachable. It has broken down the barriers.”

As you might expect, test scores have gone up and problem behavior has decreased. Having the orchestra based there has also apparently reduced the negative stigma associated with the neighborhood.

If you want to combat the idea that “the arts are not for someone like me” there is probably no better way than having students eat lunch with artists and sit next to them during rehearsals.

If you notice at the end of the BBC piece, the musicians feel they are benefiting both in a growing understanding of their audience and development of their own skills.

“When the children sit between us at rehearsals, our concentration is better. We can actually see their eyes grow wide with excitement when we play certain chords or play quickly.

Follow My Curious Example

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Fast Company had a quick piece on the habits of curious people. I didn’t get past the second sentence, “Answers are more valued than inquisitive thought, and curiosity is trained out of us,” before I started wondering how arts organizations could engender more curiosity in potential program participants.

Moving from the statement that “curiosity is trained out of us”, it is easy to immediately blame the problem of declining audiences on the education system for valuing correct answers over inquiry and exploration. In a sense though that is just a reflection of society as a whole where having the wrong opinion on social or political issues can see you pilloried in your community or on social media.

Add to that the rising cost of attending performances and it becomes a little easier to understand why people may be averse to new experiences without some assurances that they will enjoy themselves and not be challenged too much.

One of the lines from the article that follows about “…the average teacher, who peppers kids with 291 questions a day and waits an average of one second for a reply,” reminded me of my teacher education classes where we were counseled not to be afraid of the silence between asking a question and getting an answer.

I have often mentioned that there are no special techniques or theater games that will make someone more creative. The techniques and games are useless in themselves, it is the act of taking the time apart to engage in “non-productive” activities that has value.

That time might be spent playing games, sitting quietly or contemplating how the segments of your sidewalk were formed to leave space for a tree. The leaves, bark or texture of concrete might give you insight into how to design a new type of fabric—or result in nothing at all (at least today).

But people see value in acquiring these skills for their workplace. How do you inspire people to want to become more curious? As they say, you can’t make a person change, they have to want it for themselves.

I am not sure there is a clear way of doing so other than modeling the practice for others.

Ironically, it may best be accomplished by replacing silence with silence.

Yeah, that is a little glib, but what I mean is replace the absence of an opportunity to ask questions and explore with the silence that follows asking a question.

Some of the best Q&A sessions I have experienced with an artist are when they ask: what did you think; what questions do you have; what did this make you feel? And then they waited, unafraid of the silence that might follow. Generally what happens is that after a few tentative questions, people decide it is okay to raise their hands and you end the session with unanswered questions.

But the artist or facilitator or tour guide has to be skilled at handling these interactions. A way of modeling curious behavior is to use some of the suggestions in the FastCompany piece – asking audience members/participants questions about what they think, how they felt, why they had a reaction, and encouraging them to turn those questions back on the facilitators. When the facilitators answer that they don’t know and lead the participants to hypothesize, they serve as a good example of curious behavior.

You may be thinking, we do Q&As and tours of our facility all the time, it isn’t really helping matters.

A couple questions for you though–how well do you promote these opportunities? As much as you promote your shows?

I’m sure like me, you have had people come up and say, I have lived here all my life and this is the first time I have been in this amazing building. Or this is the first time I have been in a performing arts center/museum, etc in my life.

Now with all the advertising and marketing of shows you do, you know you have been unsuccessful at getting a lot of people in your community in your doors.

Just think then, if you aren’t pushing the Q&As, lectures, tours, workshops, classes, as hard as you do your central activities, there are probably people who regularly attend your events who probably aren’t aware these activities are available.

Just last year I had someone who attended a Q&A who was amazed by the very concept of being able to have a Q&A with performers. Not with those particular performers, with the fact that the opportunity even existed. I took it for granted people knew arts organizations did this sort of thing from time to time when the chance presented itself, but that was a mistaken assumption.

As I sit here writing this post, I thought about the board meeting we are having on stage in two weeks. My guess is that 3/4 of the board members probably haven’t been backstage even after years of service on the board and I should probably have staff on hand to help give tours and stimulate their curiosity.

In some respects, encouraging people to be curious can be as easy as letting them into the less public areas of your building and allowing them to touch an old piece of scenery you walk by everyday to get to the microwave.

The Old Utility of Art Argument

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I bought the bowl below at a sale of student art. I have been displaying it on my desk for the last month or so. I recently had someone come in and comment that the difference between art and craft was whether you could use it or not, so this bowl must be art.

By that definition, the Paul Randolph designed Orange County Government Center must be art because it is a really difficult place to work in.

I grew up in Orange County and was in and out of the center fairly often.  When I was really young it was always a crazy looking place that presented a lot of places to potentially hide and play in (If I could only get away from my mother.)  As I got older, it was still a crazy looking place that captured my imagination, even driving by. But even 30+ years ago I noticed there were a heck of a lot of buckets deployed to catch leaks.

The argument about whether a work of art is worth the expense based on its perceived lack of usefulness is an old one. The criticisms become even more pronounced if the work isn’t immediately aesthetically pleasing or comprehensible.

In many respects, architecture faces greater difficulty with these issues. People may be angered by a performance they attended, but the experience is transitory. People may be scandalized by the amount paid for a piece of visual art, but it often disappears from view behind a museum or collector’s walls. Even if it is a piece of public art that reminds people of their dismay every day as they go to work, the expense of its existence is generally in the past. (Unless something falls off on to your head.)

Buildings, people have to live in and the cost of the distinctive design can frequently persist for years. To paraphrase an old saying, it is easier to buy a piece of art than to live in one. Frank Lloyd Wright’s Fallingwater, for example, has been faced with various problems particular to its design.

Unlike Fallingwater which is now a museum, and similar efforts to preserve  buildings as a historical tourism sites,  the government center is seeking to renovate a building with a long history of problems so that it can continue to serve its original function.

They are faced with a number of options and I obviously like the idea of turning the space into artist residences and workspaces. But this situation provides an interesting illustration of the tension between functionality and artistic and historical value.

Often we hear stories about an historical building being slated for demolition in order to build a parking lot, condo or supermarket. Does it count for anything that these renovation plans will allow the building to continue with its function?

There are a number of art works for which the natural degradation is a planned feature. Since even buildings without a distinctive design inevitably develop issues as they age, should this expectation be factored in during the design stage?

If arts organizations shouldn’t assume they deserve to persist forever, should creatives expect their work to be preserved forever? This is a logical extension of the sentiment that really hasn’t been touched upon.

In recent years an idea has been espoused that legacy arts organizations have become too entrenched in their practices to be responsive to an environment where expectations shift so quickly. The suggestion is that it is arrogant for them to think they deserve to be continually funded if they are not effective at delivering their services.

By that thinking, does the Orange County Government Center deserve to be preserved if it doesn’t allow for the effective delivery of services?

Should a sculptor expect their fountain to be preserved forever after the mechanisms to keep it working are no longer made? The full intended effect of the work is diminished by the impossibility of restoration.

Should muralists expect their works to be restored after a leaky roof damages it? What if it were demolished by a tornado?

I am not suggesting that some performing arts organizations don’t need to do a little introspection about their existence. Or that the Sistine Chapel’s time has come. I just want to point out that when you start to employ criteria like effectiveness in relation to the arts, you open the door a little wider for the age old utility argument.

Along those lines, it occurs to me that one of the reasons many of our public buildings are functional but so uninspiring and unremarkable is that governments don’t want anyone becoming invested in preserving anything about them.

 

Does Your Venue Policy Include Terrorism Insurance? Knowing Might Become Important Soon

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We get a lot of alerts about Congressional actions that might impact arts organizations all the time. Something that wasn’t really on my radar at all was the (non) renewal of the Terrorism Risk Insurance Act. Basically, the federal government provides guarantees for insurance companies that end up having to pay out terrorism claims. If the act isn’t renewed by January 31, it is likely that terrorism coverage policies will be cancelled.

What is making this a big deal is the claim that the Super Bowl won’t happen if this isn’t renewed. This has been an issue before in 2006 with the World Cup when there was difficulty obtaining coverage that was not prohibitively expensive. (By the way, NBC says the game will go on regardless.)

I am not sure if this would impact performing arts centers or not, but I suspect larger stadium shows and outdoor summer festivals like those held in NYC Central Park and Chicago’s Grant park might be at risk.

According to an article on The Hill website, as of 11:00 am this morning, there was still some disagreement between the House and Senate on the details of the renewal.

This is one of those issues that can end up impacting you without you even being aware that it is looming. How many people know if they have terrorism insurance included in their commercial policy? When was the last time you read the updates to your policy?

I will confess, I don’t often read updates to my auto policy but recently did and discovered changes that are clearly aimed at keeping me from using my vehicle for ride sharing programs like Uber or Lyft.

Like it or not, the possibility of terrorism is calculated into so much of what we do. It’s issues like the renewal of this bill that comprise the thousand little things we aren’t aware may have a big impact on our operations.

I wonder, was there ever insurance against nuclear attack during the height of the Cold War? I have recently been listening to ’80s music and realized there are a surprising number of references to nuclear war. I thought I was just anxious because I was a teenager. I guess the absence of an actual strike prevented anyone from realizing what the potential payout might have been.

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Butts In The Seats by Joe Patti is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
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