Building Public Will For Arts And Culture

Dedicated Performance Experiences Not Really Controversial Until Race Is Involved

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Over the weekend I caught a couple news articles out of the UK about a production which is carving out one performance in their run for black audiences only. The show, Tambo & Bones, which runs June 16 to July 15, is said to be taking a page from Jeremy O. Harris’ show Slave Play which included “Black Out” performances whose intent was to fill all the seats with Black identifying audience members in order to provide an environment in which they might feel completely free to interact with the artists and each other.

“The theatre’s website stresses that “no one is excluded”, but the accompanying promotional material hints strongly that white theatre-goers would not be welcome along on July 5.”

In answer to the objection that this constitutes a type of segregation, it was noted that theaters already provide dedicated performance experiences to various groups.

These include a “socially distanced and masked” show, one using British Sign Language, captioned and audio described performances, and a “relaxed environment” version, where those with autistic spectrum conditions are not expected to respect the normal theatre etiquette of remaining in their seats and observing silence.

Granted, most of those types of performances don’t emphasize an exclusivity in messaging as heavily as Tambo & Bones is. This seems to be one of those cases where there is no bad publicity. For one group, being emphatic that this performance is for you has a great appeal…and can create perhaps an even stronger, almost magnetic appeal for those who are explicitly being told one performance out of many isn’t for them.

Slave Play created a dedicated Black Out page to encourage and help others follow the example of the inaugural performances. Among the productions who have hosted Black Out nights are: Long Day’s Journey Into Night; A Commercial Jingle for Regina Comet; What to Send Up When It Goes Down; Marie and Rosetta; Choir Boy; as well as Jeremy O. Harris’ Slave Play and Daddy.

While the page mentions that two of the Black Out nights for Slave Play were invite only performances, it appears tickets for other performances following this approach were more publicly available for sale similar to how the Tambo & Bones tickets are. (Basically, I couldn’t find any news stories specifying they were invite-only private events.)

Creativity Fills In The Blanks

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We were participating in a scavenger hunt for a local 3rd grade class today. The kids were given clues associated with museums, galleries and public art around the downtown area. In addition to an architectural feature of our building, I was asked to reference the ghosts that linger in our 103 year old venue.

As you might imagine, the kids asked a lot of questions about the ghosts.

As they were leaving, they started reporting that the curtains moving by themselves and seeing a figure looming in the projection booth. I asked them what they thought was going on and they started relating all sorts of stories.  One kid forgot her water bottle so I turned the lights back on for her and was chatting with a teacher when she came scurrying nervously out clutching the water bottle.

It isn’t a surprise that people will fill in the blanks with information that isn’t available. Unfortunately, this fact has fueled a lot of conspiracy theories. On the other hand, there may be something to be said for the traditional practice of implying terrible things happened off-stage, both in a literal and metaphorical sense.

There are worries that younger people today won’t be ready for the jobs of tomorrow because they lack the trait of creative thinking.  The blame may be placed on the easy availability of content on the internet, video games, streaming, etc. But it is pretty clear that kids in 3rd grade haven’t lost the capacity to generate creative answers.

Perhaps part of the solution is to ask them to expound upon their ideas and showing that someone is paying attention rather than encouraging them to occupy themselves with phones and other devices.

Maintaining Relationships Has Been Key To Recovery Of Arts Orgs Post-Shutdown

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TRG Arts recently released some data showing that not all segments of performing arts have recovered from pandemic shutdowns at the same rate. Comparing four factors from 2019 to 2022:  Tickets, Ticket Revenue, Gifts, and Gift Revenue, they report that Performing Arts Centers have fared best in these categories. Ballet had done as well in terms of tickets and gifts, but had seen ticket revenue and donor revenue increase.  Theater fared worse with classical music doing slight better and showing signs of improvement.  The data is drawn from US, Canada and UK arts organizations.

TRG credits performing arts centers’ relative flexibility with their ability to start recovery in attendance and revenue earlier than other areas. Overall, they say the lessons to draw from this data is the importance of maintaining relationships with audiences and having aggressive retention practices.

Maintaining relationships with customers and donors, keeping their connections with the arts engaged and active—appears to be a key factor in driving organizational recovery from the pandemic. There were many creative ways this happened during the 2020-2022 period, from digital distribution to small ensemble performances to Zoom donor and ticket buyer gatherings to use of outdoor venues until going inside was permitted or felt safer.

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Plan aggressively for customer retention. As your organization re-builds, do NOT think short-term, but instead make every dollar spent on acquisition go further by investing in customer relationship building and retention. We don’t have time or money to waste now…every campaign must include follow-up, invitations for our customers to join us again, and more.

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Add to this reality the fact that by 2040 community demographics will be wildly more diverse than today. The result? Arts organizations will need to become expert at asking and listening, rather than assuming and telling. The art of the conversation with our customers—we’re going to need to get much better at it.

Striking While The Engagement Iron Is Hot

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I was scrolling through Reddit while waiting for a show to end Friday night and happened upon a post that reflects great engagement by the St. Louis Blues hockey team.  A guy discovering hockey for the first time and bemoaning his city’s loss of the Rams football team back to Los Angeles gets an invite from the Blues to attend a game.

When the nascent fan, Tony X. says he wants to buy the jersey of the biggest underdog on the team, a team member responds suggesting his jersey and later offers to sign it. The Blues apparently captured Tony X’s picture at the game as well.

Given the hashtags on this, I assume it all transpired in 2017 and it just bubbled back up on Reddit as so many topics do. It still provides a great example of how to really grab someone and keep them engaged when their interest is piqued.  Many of the questions Tony X asks are similar to those first exposed to a new arts experiences – Why is that guy doing that? What should I wear?

Note that even though Tony X was a sports fan, his focus was on football so even though he knew some of what to expect from the experience, there were still some aspects that would be new and possibly intimidating.