Are Cultural Resources In The Community A Recruitment Tool For Companies? You Bet

There is frequently talk about how the availability of arts and cultural organizations and activities are frequently a quality of life element that attract employers to communities. I got a germ of an idea to find evidence of that. This is obviously not scientific, but I did a search on Indeed.com using the criteria of jobs paying more than $100,000 listed in the previous 24 hours and using the search terms “arts culture.” Using that narrow frame, I got about 50 results. Many of the positions were in the medical field and there were a number of listings for the same business.

Here is what I found. Many of these positions also listed food, microbreweries, outdoor activities, schools, etc as benefits for living and working in the community. For brevity sake, I am going to limit citations to arts and culture, though I also retained the context of the sentence in which the reference appeared.

This is low hanging fruit research. It took about 20 minutes to cut and paste out off the website and into a word processor document to prepare for this post. So it is pretty easy to make the case that companies trying to recruit skilled labor are using the presence of arts and cultural resources to attract workers.

Connected Health Care, LLC Boise, ID 83726 – Cultural Attractions: Explore Boise’s vibrant arts and culture scene, including museums, theaters, and music festivals.

ilocatum Nixa, MO – The city has a vibrant arts and culture scene, as well as numerous parks and outdoor recreational opportunities….Branson is famous for its live entertainment shows, amusement parks, and picturesque lakes

Connected Health Care, LLC Houston, TX 77082 (appears they are recruiting for their Dallas location) – Explore Dallas, Texas: Discover the vibrant culture and attractions that make Dallas a fantastic destination for your next assignment…Immerse yourself in the arts at the Dallas Museum of Art and the Nasher Sculpture Center….Experience the iconic Dallas Zoo and the Dallas World Aquarium.

Wake Forest Baptist Health Winston-Salem, NC 27157 …Wake Forest Innovation Quarter, boasts multiple restaurants, breweries, theaters, shops and a minor-league baseball stadium – something for everyone

Prestige Care – Creswell Health & Rehab Creswell, OR 97426-Eugene has a dynamic mix of arts and culture, shopping and dining, entertainment and sports.

Mission Hospital Asheville, NC 28801 – Whether you enjoy outdoor adventures, arts and culture, live music, shopping or fine cuisine, Asheville offers something for everyone!

Alaska Regional Hospital, Anchorage, AK 99508 – Located within Denaʼina Ełnena, on the traditional homelands of the Dena’ina Athabascan people and the Native Village of Eklutnathe city combines wild Alaska beauty, convenient urban comforts, mesmerizing outdoor spaces, and captivating arts and culture.

Frankfort Regional Medical Center Frankfort, KY 40601 – The vast array of architectural styles, famous landmarks, museums, and unique shopping make Frankfort a special place for residents….You will also have access to arts and culture and outdoor activities with a comfortable climate and the best of all four seasons.

The Medical Center of Aurora Denver, CO 80012 – Denver is home to rising stars in culinary and craft brewing culture and arts patrons enjoy the largest collection of performing arts stages under one roof in the world.

HCA Florida West Hospital Pensacola, FL 32514 – Pensacola offers 450 years of history, innovative coastal cuisine, art and culture, unique shopping and many festivals throughout the year, celebrating everything from music and food to art and Mardi Gras. Boasting a thriving arts community, the Pensacola Bay Area is home to the “big five,” including ballet, opera, symphony, theatre and an accredited museum of visual arts.

Mercy St. Louis, MO 63128 – The city is brimming with free, world-class attractions and boasts an arts-and-culture scene that’s second to none

Connected Health Care, LLC Indianapolis, IN 46262 Arts & Culture: Immerse yourself in the city’s rich arts scene, from world-class museums to live performances at the Indiana Repertory Theatre.

Indiana University Health Indianapolis, IN Vibrant downtown offering arts, theaters, world-class museums, zoo, concerts and memorials

Concentra Chicago, IL 60607 Chicago is home to a myriad of museums, sporting venues, festivals, and performing arts….. If you’re looking for world-class universities, endless entertainment, unique and plentiful shopping, and easy access to transportation, look no further – Chicago is calling your name!

Anne Arundel Gastroenterology Associates Annapolis, MD – Cultural Abundance: Immerse yourself in museums, theaters, music venues, and festivals that celebrate the arts and diverse cultures.

Transylvania Regional Hospital Brevard, NC 28712 Outdoor adventures, arts and culture, live music, shopping or fine cuisine, western North Carolina offers something for everyone.

Regional Hospital of Scranton Scranton, PA 18510  Scranton is a city steeped in rich history, a vibrant arts scene, outdoor adventures, and a wide variety of delicious cuisine

Flagship Ballet Changes Course And Five Years Later Audiences Are Responding

An Associated Press story (via Artsjournal.com) reports on the success the NYC Ballet has had in attracting younger audiences.  Not only has the average age dropped in the last five years, but the largest cohort of attendees as shifted from those in their 60s to those in their 30s.

In 2023, 53% of ticket buyers were under age 50, and people in their 30s made up the largest age segment by decade. Five years earlier, in 2018, 41% of ticket buyers were under 50, and people in their 60s made up the largest age segment.

The article says they have achieved this through a number of changes, some of which you might assume: Engagement via social media, both the organization’s accounts and those of individual dancers. Pricing – their 30 for 30 program which allowed those under 30 an opportunity to purchase any seat in the theater for $30 grew from 1,800 members pre-pandemic to 14,000 members now.

Perhaps less expected is the credit for the shift in audiences they give to the decision to shift from a single artistic leader to two. Five years ago the Ballet appointed Jonathan Stafford and Wendy Whelan as an artistic team. This has apparently resulted in a significant change in the organizational culture:

Company insiders describe a mood different from the days when one outsized, all-powerful personality ruled from above. For one thing, the pair says they’ve instituted annual taking-stock conversations with each dancer.

[…]

She and Stafford say they’re also paying more attention to wellness, be it physical training to avoid injury, healthy diets, or a more frank discussion of mental health.

They have also changed the programming mix both in terms of commissioning collaborations between young choreographers and visual and musical artists with youthful followings and diversifying the ethnic and racial representation of dancers and choreographers.

And there have been collaborations with visual or musical artists with youthful followings — like the musician Solange, who in 2022 was commissioned to score a ballet by 23-year old choreographer Gianna Reisen.

[…]

Recently, the company heralded its first two Black dancers to dance Dewdrop, the second most important female “Nutcracker” role: India Bradley and guest artist Alexandra Hutchinson of the Dance Theater of Harlem. Yet to come is a Black Sugarplum Fairy. The company says 26% of of its dancers identify as people of color, whereas 10 years ago that figure was 13%. Stafford and Whelan have commissioned 12 ballets by choreographers of color in the last six years, it says.

Audiences Should Accept No Substitutes

Seth Godin had a post this week that serves as a good reminder to arts organizations to make your brand and experience distinctive so that audiences can’t substitute another’s experience for yours without knowing the difference.

If a jacket is made by Patagonia or a piece of hardware is made by Teenage Engineering, you can probably tell who made it the first time you see it, even without a logo. A painting by Sonia Delaunay doesn’t need to be signed to know who it’s by.

On the other hand, AppleTV streams shows that could have come from any streaming service.

When your brand has fingerprints, don’t do things that require you to wear gloves.

What People Say Helps Them Feel Welcome

Yesterday, I mentioned some of the factors about membership/subscription benefits that Colleen Dilenschneider and the folks at IMPACTS identified as most motivating for different generations and cultural backgrounds.

Earlier this month, they also identified “What Factors Create a Welcoming Guest Experience?” This is basically the sense of a place or experience being for someone like yourself. (subscription required)

Their graph of perceptions of exhibit based entities which were most and least welcoming provides the easiest to understand illustration of this. At the top end are zoos, at the bottom are children’s museums. In between is every other museum type and botanical gardens, eight categories in all. If it isn’t immediately apparent, (and it took me a second of pondering before reading onward to have my instinct verified), not everyone has children and thus don’t perceive children’s museums to be for people like themselves.

Interestingly though, when Dilenschneider’s team broke out the difference in perceptions between those who self-identified as non-Hispanic whites and those who self-identified as a BIPOC racial category, the gap between to two groups was smallest for children’s museums when compared to perceptions for the other exhibit based and performing arts categories. It was a difference of ~2% vs. anywhere between 6-10% difference.

As I noted yesterday, the IMPACTS folks mentioned that there are significant problems with the way people are asked to self-identify their race on surveys so it is difficult to determine any nuance in a category comprised of so many different groups.

Among the most encouraging findings of recent research is that people have noticed and appreciated efforts over the last two years by arts and cultural organizations to be more welcoming to a broader range of their communities. Over 70% of those identifying as BIPOC say they have felt more welcome. Over 50% of those identifying as non-Hispanic whites say they also have felt more welcome.

Perhaps the most important information in the post is what conditions are contributing to making people feel more welcome.

“Seeing people like me (other visitors)” was a significant factor. The indexed weight on the charts Dilenschneider & company provide placed it well ahead of the next two factors which were basically even. (Data like this is why I often encourage people to subscribe to their website and notifications)

Those next two are “Seeing people like me in ads and marketing materials” and “Seeing staff/volunteers like me”

“Fair representation in stories and exhibits” and “Interactions with staff” come next with similar weight, but slightly less than representation in marketing and staff/volunteers. Interactions with staff seems to be more about how people are treated.

“Multi-lingual signs” had far less weight than I expected. That might be a reflection of people who are multi-lingual still having a lower representation among participants.

While each of these categories had a much higher level of detailed explanation than I am providing here, there wasn’t any related to “Seeing programming relevant to me and my family.” My assumption is that given the complexity of interests people have, this differs from the “fair representation” category in that not everything that is relevant to you is necessarily tied to representation of your racial identity. You may feel anime is relevant to you and others of your social group. Similarly, programming related to drought and water conservation may be relevant to the region of the world in which you live.

“Fair and equal access to all experiences” and “Seeing performers relevant/like me and my family” were weighted least important.

Seeing performers like myself/family being at the bottom of the list surprised me since I had seen surveys around 2018 that placed that at the top of survey lists. Though that list was specifically people who did not participate in arts and cultural activities whereas the data set Dilenschneider and team used may be blended and have a larger representation of people who do participate in these activities.

The fact is, if you are going to pay attention to any of the other highly weighted results and work to increase the diversity of visitors, images in marketing, representation among volunteers and staff, and representation in stories and exhibits, there will be an inevitable impact upon who appears as a performer.

Champagne In The Ladies Church/Restroom

I was somewhat amused by the story of a museum in Tasmania that had a lawsuit brought against it because one of its exhibits was intentionally designed to exclude those who did not identify as women. The experience of being excluded or welcomed was part of the exhibition.

It was designed to take the concept of an old Australian pub – a space which largely excluded women until 1965 – and turn it on its head, offering champagne and five-star service to female attendees, while refusing men at the door.

[…]

The museum had responded by claiming the rejection Mr Lau had felt was part of the artwork, and that the law in Tasmania allowed for discrimination if it was “designed to promote equal opportunity” for a group of people who had been historically disadvantaged.

The person who brought the suit claiming it was a violation of Tasmania’s anti-discrimination law, won the case on that basis.

The exhibit had been closed since that ruling, but last week I saw a follow-up article stating the lounge is being turned into a restroom and a church in order to take advantage of a legal exemption to maintain the original exclusive intent. Envisioning the space operating as a restroom and church is the part that amused me most. And then I read the additional irreverent plans the artist has for the use of the room and I had a little cackle.

“There is a fabulous toilet coming to the Ladies Lounge, and so in that sense the Ladies Lounge will operate as a ladies’ room.

“It’s a toilet that is celebrated the world round. It is the greatest toilet, and men won’t be allowed to see it,” Ms Kaechele said in Australian media reports.

Some of the key artworks, like the ones by Picasso, will be moved into the museum’s existing ladies toilet to ensure “uninterrupted viewing” while she applies for other exemptions.

And only on Sundays, men would be allowed into the space – to learn ironing and laundry folding.

“Women can bring in all their clean laundry and the men can go through a series of graceful movements (designed by a Rinpoche and refined by tai chi masters) to fold them,” she said, in an interview published by the museum on Tuesday.

[…]

“Thanks to the ruling, we have no choice but to open ourselves to a whole range of enriching experiences – spiritual, educational… to discover fascinating new possibilities, and to become better,” she said.

Yeah It’s Hot, But Very Little Sustenance Consuming The Roiling Steam Of Culture

Seth Godin made a post today that advocates for the value of the journey over the destination:

TL;DR is defensive. Not simply because it defends our time, but because it defends us from change and from lived experience. A joke isn’t funny because it has a punchline. It’s funny because something happens to us as the joke unfolds, and the punch line is simply a punctuation of that experience.

“Orange you glad I didn’t say banana,” isn’t funny by itself.

Godin cites an article by Ted Gioia that I saw about a couple months ago in which Gioia uses the term “Dopamine Culture” to argue that people want to experience the hit rather than the journey.

In a chart from Gioia’s piece Godin includes in his post, Gioia charts the trend away from participating in an activity to spectating to essentially just consuming the short tail end of an experience.

Among Gioia’s examples which go from Slow Traditional Culture> Fast Modern Culture> Dopamine Culture:

Play A Sport> Watch A Sport> Gamble on A Sport
View in A Gallery > View On A Phone > Scroll on A Phone
Newspapers> Multimedia > Clickbait

Godin points out that what seems to be in demand is the metaphoric boiling water of all these short bits of experience we can consume, but that sort of diet doesn’t provide long term sustenance. Long time readers will know I approve of his sentiment that about not everything that can be measured matters:

Cavitation happens here. We’re at a rolling boil, and there’s a lot of pressure to turn our work and the work we consume to steam.

The steam analogy is worthwhile: a thirsty person can’t subsist on steam. And while there’s a lot of it, you’re unlikely to collect enough as a creator to produce much value.

[…]

And now we live in a time where the previously informal is easy to measure.

But just because it’s measured doesn’t mean it matters.

The creators and consumers that have the guts to ignore the steam still have a chance to make an impact.

Creativity Isn’t Locked Away In This Shed

Rochester Institute of Technology (RTI) has a new building that puts creative spaces right next to each other. The Student Hall for Exploration and Development (SHED) has acting and and dance studios with transparent walls as featured spaces in the building next to maker spaces with equally transparent walls and garage style doors which open to a common space embracing the philosophy that arts and STEM practices can inform each other.

“Placing performing arts facilities so close to tech-project spaces encourages a unique kind of cross-fertilization. For a play presented in the Glass Box Theater called Ada and the Engine, fourth-year mechanical engineering major Catherine Hampp used the SHED’s 3D printing technology to build a stage version of Charles Babbage’s 1832 calculating device, a precursor of today’s computers. The textile lab can aid costumers of theatrical productions, then turn to the task of crafting headgear that can comfortably support devices that allow facial and eye movements to control a wheelchair. These are refined by student researchers in the co-located electronics lab.”

These spaces open on to an atrium with tables and chairs where students can socialize. The building connects the library and student union which results in about 15,000 students passing by all this creative activity and displays on a daily basis.

Right from the start of the article, I immediately thought of the way Steve Jobs designed Pixar Studios building with the restroom and mail room at a central hub so that people from different parts of the company would bump into each other and talk about what they are working on. His goal was to spur innovation with cross-pollination of ideas. The story I linked to in my 2014 post on the topic isn’t available any longer, but my recollection was that employees at the outskirts rebelled at having to walk so far to use the restroom and Jobs eventually relented and installed some in other parts of the complex.

Interestingly in that same 2014 post, I wrote about the segregation of the creative class from the rest of the community in many cities, especially in college towns. This sort of dynamic manifests in a cultural divide because there isn’t intermixing between the general community and the creatives who gather near the campuses. One of the places where the divide is least present are places in the Midwest and Sunbelt. In 2014, Rochester, NY was the second least segregated community behind Minneapolis-St. Paul.  RTI’s approach with the SHED isn’t new to the institution so I wouldn’t be surprised if they contributed to the overall culture of of the city in this respect.

 

 

When The Marketing Department Is Expected To Do A Lot Of Heavy Lifting

I know I have been citing Seth Godin a lot lately, but he has had a lot of posts that seemed relevant lately. One of his recent ones addresses how marketing is expected to do a lot of the lifting for a company.  In his post, he suggests that it is because no one has clearly defined the boundaries of what marketing is supposed to be doing.

This is just an excerpt of the full list of roles he identifies:

That’s the first part of the confusion. It’s a group of people who can’t decide what the thing they do is supposed to be.

Is it:

Advertising
Publicity
[…]
Making the logo pretty
[…]
Maintaining the status quo and not screwing up
Keeping the website running
[…]
Community engagement
[…]
Customer service
Customer delight
[…]
Branding (whatever that is)

And seven other things we could name and argue about…

If people are confused about what they do, perhaps that’s why it’s hard to move forward. What’s this meeting for? How do we know we’re working on the right things? What’s important?…

I have been preaching that marketing is everyone’s responsibility on my blog since the early 2000s. Apparently, I have been preaching it a lot in real life too because one of the marketing staff at my job named the folder in which all staff members can place images, videos, stories, etc they collect during events “Marketing Is Everybody’s Job.”

While there should be clear boundaries about what the marketing staff is expected to accomplish, the concept of who contributes to the accomplishment of those goals shouldn’t be siloed. If the message being broadcast via different media channels is that You are the audience we want, the all members of staff need to know they have to reinforce that message when they encounter the potential audience.

Filling Freed Up Space With Generosity

Seth Godin often posts on the theme of generosity.  Looking back at my past posts, I quickly came up with a handful I made about his discussion of the links between generosity, creativity, and leadership.

He recently made another post on the theme of fear being self-centered and generosity allowing you to overcome fear.

Jumping in the water to save a struggling swimmer stops us from worrying about how we look in our suit or whether the water is cold. And if you’re worried about the customer instead of your quota, making a sales call is easier too.

The key scene at the climax of the Wizard of Oz happens when Dorothy intercedes on the scarecrow’s behalf. Once again, she finds the courage to overcome her fear when she’s generously supporting a friend.

It’s more than a shift in narrative. It’s a shift in intent.

His reference to a sales call actually reminded me of the early days of my career when I worked in a ticket office or supervised people in a ticket office. Because there was always a deluge of calls and people standing at the window, there were often instructions about who to prioritize (e.g. phone before in-person, in-person before phone, alternate between the two). Likewise there was often discussion about techniques to move conversations along to attend to the next customer so that people weren’t waiting in a queue either physically or over the phone.

Overall it was a matter of providing a good customer experience over wanting to sell as quickly as possible. However, I would really get anxious as I saw a queue growing. There was a certain degree of fear in being perceived as not effective and efficient at processing the orders. In most cases, it was the immediate customer that had questions or was indecisive that was holding things up. But the anger and frustration was likely to fall upon staff rather than the departing customer.  And the mentality that you had to move a person along quickly probably wasn’t conducive to creating a positive interaction.

Since the increase in the use of online ticketing, that sort of situation has greatly abated allowing staff to take a little more time to answer people’s questions and allow them to mull their choices. In some respects, it may not be a really effective use of time to allow people to monopolize your time, but there is more opportunity to allow customers to feel attention is being paid to them.

Technology like online ticketing allows people to select the level of attention they need. Obviously, there are two sides to this situation. Technology makes it easier for businesses to ignore customers and force them to navigate confusing processes. Likewise, in the absence of past demand, live staffing of box offices is often scheduled for shorter periods of time.

But even at times immediately prior to a performance, the fact that people can pull up their tickets on their phones or flash a piece of paper they printed at home, the demands on ticket office staff are less than they once were. There may be problems with online orders that need to be resolved and people who requested the ability to pick up tickets at the door, but the ability to take more time to address these requests is comparatively greater than it once was.

While this doesn’t illustrate Godin’s point of making a decision in the moment to be generous to help others allows you to overcome fear, it is helpful to consider that we have more tools at our disposal that free us up to be generous.  There is more opportunity to fill that vacuum with generosity and attentiveness rather than reserve it for our own use.

Dancing And Singing Scientific Study Data

I recently caught this story about an anthropologist at the University of South Florida (USF) who studied the impact of algae blooms in the Gulf of Mexico and was concerned no one would read her reports which indicated consequences for the tourism industry.  She was concerned no one would read the study and wondered if there was a way to raise awareness. (I am going to say a more accessible title than “Non-linear impacts of harmful algae blooms on the coastal tourism economy” might have helped.

However, the story aligns with the recent trend of my posts about the intersection of art and science because the professor ended up collaborating with the USF school of music to compose a work based on the data.

Indeed there was. Composition professor Paul Reller worked with students to map pitch, rhythm and duration to the data. It came alive, O’Leary says, in ways it simply does not on a spreadsheet.

“My students were really excited to start thinking about how the other students, the music students, heard patterns that we did not see in some of the repetitions,” she says. With music, she added, “you can start to sense with different parts of your mind and your body that there are patterns happening and that they’re important.”

You can watch a video of the composition via the link to the story or right here. Other departments are getting involved, including an effort to create an augmented reality experience based on the data and composition.

This story reminded me of the Dance Your Ph.D. contest that was started years ago with the same intent of translating a summary of doctoral theses in the sciences into a visual format. It was originally intended as a one off event to lighten things up for students who were defending their theses, but people started asking when the next competition deadline would be.

This year was the 16th iteration. I found an article announcing the 2024 winners and it seems like things have evolved since the last time I watched. The one on the “Epigenetics of Early Life Adversity“, depicting how stressors in childhood can impact adult health really caught my attention.

However, the winner, “Personality, Social Environment, and Maternal-level Effects: Insights from a Wild Kangaroo Population”, aka “Kangaroo Time” is far, far, far, more fun than it’s title would suggest. I am glad the NPR story reminded of the contest and lead me to check it out.

 

How Important Is Creativity? Let The Census Director Count The Ways

The National Endowment for the Arts (NEA) posted a slightly longer than usual podcast episode a few weeks back with a conversation between NEA Chair Maria Rosario Jackson and US Census Bureau Director Robert Santos.

If you missed the introductions at the art, you might be forgiven for thinking Santos was the NEA Chair the way he went on about the importance and value of creative practice in one’s life. He talked at some length about being a live music photographer at the SXSW festivals in Austin, TX for eight years and the different perspectives he received while watching all the creatives present their work. He talked about how innovation doesn’t just emerge from scientific hypothesis and data, but by creativity fueled by an artful life.

Later, he discusses the use of art and creativity in healing, relating it to his time as President of American Statistical Association during the pandemic and using his monthly newsletter to depart from the usual messages about checking out webinars about statistic practice, but rather

“…send personal messages and reflections that would help folks understand that we’re all in this together and that we need to help each other out and we can do so virtually. So I would tell stories about of resilience and how we need to tap into them and I told stories of creativity and mentoring and it was specifically focused on thinking as creatively as I could to help the folks that were suffering so much because they were stuck in their homes.”

At another point, he mentioned the way the Census Bureau had used familiar cultural touchstones to engage with people to navigate the challenges Covid presented during the 2020 Census:

…we had artistic reincarnations of things like the Loteria, — there are cards that have little icons, very colorful, of different types of characters, and birds, and skeletons, and scorpions, and things of that sort. And because of the pandemic, we could not use our usual face-to-face methods, or community organizations couldn’t do that. So rather than having a table in a grocery store saying, “Come fill out a census,” they were going out and distributing in community centers that were giving out water, and talking about best practices for vaccines and things. They were handing out these Loteria cards that, instead of the usual icons, they had different census characters on them, like an enumerator, or a little graph, or things of that sort. So it was reinforcing the necessity and the importance of civic participation, but doing it in an artistic way that was very pleasing to the eye, and got you to think, “Oh, this is really interesting.”

The example of Albert Einstein playing violin is often used as an example of a scientist who embraced his creative side, but I am thinking it is time to find new examples to amplify this concept, starting with Santos and anyone else he might identify. Not to relieve the NEA and other creative entities from doing the same, but Santos seems really adept at identifying the bridges between creative and science based approaches and is a vocal advocate.  I mean, there was a point where he was saying, credit where credit is due, the NEA inspired me to think all federal departments should have artist-in-residence programs.

Alignment of Storytelling

Back in February I caught a broadcast of NPR’s podcast show Code Switch where the episode was about the music that came out of or was inspired by Japanese internment. Artists like Kishi Bashi and Mike Shinoda of the band Linkin Park are among descendants of internees and wrote music how that impacted their family, especially in terms of the silence that was maintained about the experience.

The story particularly resonated with me because our local art museum had just closed a show of Ansel Adams photos taken at the Manzanar War Relocation Center during the internment as well as a show in another gallery depicting life at Granada Relocation Center, here in CO, better known as Amache. The museum apparently didn’t know at the time the show opened that President Biden would sign an act creating the Amache National Historic Site a couple weeks before that show ended.

In 1944, while the war was still going on, Adams displayed the photos he took in a controversial show titled “Born Free and Equal,” referring to the fact that most of those interned had been born in the US, perhaps generations prior.

The show here in town had a significant impact in the greater community. Attendance was at some of the highest rates the museum has experienced. I happened by the front doors one day and a family exited in silence until one of the parents said, “Well that was something. What did you think of that?” A man who had been interned at one of the camps as a child traveled some distance with his family and brought a book he made of his drawings and remembrances he created while there. He presented a copy to the museum director and one to the curator.

While I was listening to the Code Switch episode, I wished they had run it a few weeks earlier to align with the shows at the museum so they could have expanded the story they told about the relevance of the shows.

I also wondered why there seemed to be such an alignment of information about the Japanese internment recently. The hosts of the radio story mentioned that the US government had issued an apology some years ago and paid out reparations to internees and their families. Those people in turn have donated money to organizations who promote Japanese culture and history in the US, including increasing awareness about the internment.

 

Intended Customers Aren’t The Only Targets Of Customer-Centric Efforts

I wanted to brag a bit on my staff today. For about a year now I have been talking about making our promotional materials and operational habits focused more toward attendees rather than inwardly focused. As a result, staff has helped collect images of audiences enjoying themselves and gather stories about what engages and interests them both about our venue and programming, but also the greater community.

One of my staff members took this to heart and expanded on the concept to include our volunteers. For me this reinforced the concept that the target of customer-centric efforts aren’t just the people we hope will show up. More about that later.

One of the things our staff member does is conduct “Let’s Make A Deal” style quizzes about safety procedures before every performance. If a volunteer answers correctly, they get to choose a box with prizes under them. Some are fun white elephant type prizes.

For a recent training sessions we held for all volunteers, she sent out a Raiders of the Lost Ark themed invitation that invited volunteers to submit stories and pictures about current and past adventures, share something they are proud of, funny stories and their favorite thing about volunteering. They were also asked if they wanted to bring in an artifact to share.

About half of the 40 people who attended submitted stories, images and artifacts which we put on display across three walls of a lobby alcove.

She carried the same Raiders of the Lost Ark theme through the training Powerpoint with images from the movies which were spot on with the topic.

You can probably see the obvious link between volunteers feeling engaged with an organization and the willingness and energy they can bring to helping audiences feel welcomed. Who is in the lobby greeting people as they arrive is just as important as the faces and stories that appear on stage or on the walls/display in the space.

The customers in a customer centered approach aren’t just the primary targets of your efforts, whether it as a paid or unpaid attendance environment, volunteers and other constituencies, including infrequent or non-attendees are part of the mix. The impression everyone in the greater community has about your organization and the experience you offer gets communicated to a greater or lesser extent. Volunteers are definitely a primary point of contact for audiences, but non-attendees who feel their quality of life is improved by having an entity like yours available have just as big a role to play so having them feel engaged, if only in a tangential manner, is valuable.

Helping People Persuade Themselves

Seth Godin made a post recently suggesting that the most effective persuasion occurs when we persuade ourselves.

The purpose of the memo or the table or the graph or the presentation is to create the conditions for someone to make up their own minds. Because it’s almost impossible to make up their mind for them.

This post seems to dovetail pretty well with the “Jobs to Be Done” theory Ruth Hartt espouses for arts marketing. This is the idea that people purchase things that they feel will solve problems they face. These needs are more complicated than just food, shelter, clothes, etc. The statement the food, shelter, clothes, etc., make about you and make you feel about yourself may factor in. So in that regard it may not be a product or service people purchase, but time spent with others, spent recharging, spent improving knowledge and expertise, etc.

As Godin says, the approach and tools you use to communicate with people has to facilitate them convincing themselves that what you offer will meet a need, solve a problem, complete a job to be done.

Ruth made a mock up video along those lines a couple years ago.  Some of the things Godin identifies as being barriers to self-persuasion are similar to issues Ruth has identified in arts marketing. They all have to do with mistakes people make when telling their story.

Godin writes:

Sometimes, we are entranced by our own insight, or impressed with our communication tools. We let facts, formatting and filigree get in the way of a good story.

And sometimes, we’re afraid of our power, so we bury the lede too far, letting ourselves off the hook by not influencing someone else.

Once in a while, we do the opposite. We say what we mean so clearly and so directly that the story disappears and the facts bounce off the inertia and self esteem of the person encountering them.

 

Mind Blowing How Much Close Family And Friends Add To Attendance Experience

Some pretty compelling evidence that we should be encouraging people to participate in arts and cultural activities with family and friends. Colleen Dilenschneider and the folks at IMPACT released some data about whether school group visits to exhibit and performance based experiences translate into visitation as adults. (subscription required)

The answer is pretty shocking (my emphasis):

People who visited as children with their families generally do find cultural organizations to be welcoming, while folks who visited with groups are somewhat on the fence when considered as a collective.

Perhaps the most jarring finding is the lack of significant difference in welcoming perceptions among those who visited with school groups (or other groups) and those who did not visit as children at all. Visiting a cultural organization with a group generally did not impact attitude affinities as an adult.

They break out this data across a number of graphs in terms of household income and exhibit vs. performance based experiences and the results are consistent. Similarly, responses to intent to visit and the extremely important willingness to recommend to others followed similar trends. People who attended with family and friends had more positive responses than those who attended with groups or never attended.

It is important to note this data doesn’t separate out those who participate in longer term experiences like camps, residencies, classes, outreach programs.

The folks at IMPACTS have some theories about why there is so little difference between those that only have experiences with groups and those that have never visited as children. I encourage people to take a look at the article to learn more about this. They probably wrote 2000+ words on the topic and include a number of charts. I am just reaching 250 words here–including what I have quoted.

Thinking back about my own experiences as a child, I suspect that the modeling behavior of adults has a big impact on children. There are things I assumed about my life arc based on my perceptions of my parents and those of my peers when I was a child that I was surprised to learn were erroneous when I grew up due to the expectations they stated and modeled.

In the context of this data, it seems even more important to reflect on how we can make it easier for families to make the decision to attend. Really, I suspect that if you did the same research on 30-50 year olds who said the friends they made in college helped get them in the attendance habit, you would probably find a similar level of willingness to attend in the future or recommend to others. You might not find the same raw numbers as those whose parents/grandparents/neighbors took them, but socialization will probably still be a factor.

Facilitating the ease of decision making requires examining every aspect of the experience from programming, promotion, ticketing experience, parking, the welcome, concessions, and the departure.

ASL As Part Of The Performance Rather Than Reporting The Performance

There was a really interesting article in Dance Magazine about artists using American Sign Language (ASL) as part of dance performances or to underscore movement in shows. One choreographer, Bailey Ann Vincent, says that she knows most of the audience is hearing, but if there is someone that communicates using ASL, they will have a richer experience:

For Vincent, using ASL in her choreography—which might mean incorporating a sign to emphasize an emotion a character is feeling, or to communicate what a lyric is saying—is both an artistic choice and an accessibility-related one. Though her audience is mostly hearing, “I still try to approach all our shows assuming there might be someone who is Deaf in the audience,” she says.

Another dancer said when he was asked to move beyond the role of an interpreter for a performance, it changed his perception about the role of ASL as a medium of communication.

…“She asked me to represent all sounds in sign language, and also use my body as a dancer,” says Kazen-Maddox. “It was the most mind-shifting thing for me, because I was seen as an artist and a dancer and a performer, and was also representing in sign language everything that was happening.”

The experience was the beginning of a shift in Kazen-Maddox’s career, away from simply facilitating communication between­ Deaf and hearing individuals as an interpreter­ and towards an emerging genre Kazen-Maddox calls “American Sign Language dance theater.” But it was also indicative of a wider shift in the performing arts, one that is more artistically fulfilling for Deaf and ASL-fluent artists and that also repositions accessibility: Rather than something tacked on to and separate from the performance, it is something deeply ingrained and integrated.

But as you might imagine, as the use of ASL as an artistic element increases, there are concerns about it being co-opted. It is important to remain conscious and thoughtful about the intent behind the use of ASL as an artistic element and avoid employing it in a superficial manner or in the service of ill-considered goals.

…And when hearing artists and audiences value how signs look over what they mean, the fusion of dance and ASL can become offensive rather than enriching. Antoine Hunter..gives the example of a hearing choreographer asking him to “reverse” a sign because it would look cool, which then made it meaningless or changed it into a distasteful word.

“When people who are not native signers see ASL incorporated with movement, they’re like, ‘Oh my gosh, it’s so beautiful,’ ” says Alexandria Wailes, a Deaf dancer and actor, through an interpreter. “Which is valid in its own right, but ASL is a language that is tied to culture, communities, and history. It’s not just something that you look at or do because it feels cool and it’s beautiful.”

Growing Trust And Confidence In Times Of Decline

Seth Godin recently made a post citing a Brookings Institution survey series that showed a decline in confidence in multiple institutions and companies since 2018.   Godin notes that some of the decline may be due to news and propaganda eroding the general perception of institutions with which people don’t regularly directly interact. But he suggests that by and large, the diminished confidence is due to companies trading trust for short term profit.

Amazon and many other companies went from investing heavily in being reliable, trustworthy and fair to taking persistent steps to trade these valuable assets for quarterly results. It’s worth being clear about this–they did this intentionally. They decided that the confidence consumers had placed in them wasn’t worth as much as the shortcuts they could take to increase profits instead.

Near the end of his entry, he writes:

This is the opportunity you’ve been waiting for–to become the one that earns the benefit of the doubt.

As I was reading his post, I was thinking along the same lines. Surveys have shown that arts organizations, and particularly exhibit based experiences like museums, parks and zoos have been enjoying an increased level of trust since Covid restrictions have ended. The ability to control spacing between oneself and others in exhibit based experiences gave them a slight advantage over performance based entities, but both types of spaces have earned a greater measure of trust over the last couple years.

There is an opportunity to retain and grow that trust by examining interactions with experience participants to ensure you aren’t undermining that trust with anything that appears to be trading it for easy gain. There will always likely be some negative interactions people will have with your organization, but those interactions won’t necessarily significantly diminish the level of trust people have if it is handled well.

After all, we have probably all had interactions where we got what we wanted, but still had a sense that we were held in low regard by the company and organization. Air travel immediately comes to mind. Many people can probably remember two-three instances where they were on equally crowded travel conditions, but you felt more attentiveness and care being paid in one instance versus the others.

Think about how you can continue to exhibit trustworthiness and care, and potentially grow that in contrast to people’s experiences elsewhere.

Who Will Make Classical Music The Next Old Spice?

So hattip to Ruth Hartt who linked to a piece by David Taylor who argues that we shouldn’t be linking the lack of music education in schools to diminishing audiences for classical music. He points to the fact that other musical genres enjoy a fairly good level of support despite not being included in a formal curriculum.

….classical music education continues to be invested in significantly higher than other music genres. If you drive past a school, you will see students carrying violins, tubas, flutes, cellos, and all manner of classical instruments. But you won’t see some poor kid dragging along a set of turntables to school. I don’t think there is a person alive who has said “I’m not really into Electronic Dance Music, and that’s probably because I didn’t have access to DJ lessons as a child”.

EDM, Dubstep, Grime, and Hip-Hop have all thrived over the years despite there being no formalised music education. The significant majority of people who enjoy pop and rock music won’t have come to enjoy it through music education.

[…]

It is counterproductive, elitist, and dangerous for us to keep shouting about how we need music education to save classical music audiences as it reinforces the idea that you need to be educated in it to enjoy it, and if you are not then classical music is not for you.

He goes on to cite a number of studies which have been published over the last five years that find that younger generations (under 35) actually listen to classical music more frequently than their parents. From a quick scan of some of the studies, this listening seems to be happening outside of concert halls.

But they are listening and their numbers are growing, Taylor notes. What needs to happen is to give these audiences a reason to enter the concert hall, if that is where organizations want them to be.  He cites brands with uncool images like Old Spice which have worked to re-position themselves. (I would add Stanley cups to this). He points to Marvel which expanded their audience from consumers of print media to movies and television.

It certainly isn’t fast or easy to accomplish this sort of shift. It took Marvel awhile to hit their stride. I remember a number of misses and flubs before the first Iron Man and Avengers movies came out.

There is a fear that any changes that are implemented may alienate current audiences who provide admittedly dwindling support. But younger generations may have different ideas about how and where they want to experience classical music. The most effective approach may not typically put both groups in the same spaces as each other.

Secret Lonely Lives Of Arts Loving Kids

Artsjournal.com linked to a Hudson Review piece by poet and former NEA Chair, Dana Gioia, talking about how he became entranced by opera and classical music as a child, but realized it was not an interest shared by adults and peers in his life. Granted, his younger brother Ted is  a noted jazz critic and music historian, but their shared adult affinity for arts and culture probably was not apparent when Dana was in elementary school.

Gioia’s piece evokes the bittersweet feeling shared by so many who fall in love with forms of creative expression but perceive themselves alone in these passions unshared by those around them. This is not to say that his family didn’t have an appreciation of such things. He talks about his mother reciting poetry when they did housework. He also admits to being a snob and turning his nose up at the popular music of his youth. But he did see record collections of deceased a uncle sold off with only a couple classical music albums saved. Likewise, he managed to assemble a collection of opera records before his mother cancelled their subscription to a record club after two months.

Gioia discusses his furtive attempts to grab fixes of classical music after school when the apartment was empty and on other occasions with such evocative language, I am afraid the excerpting I am about to do is going to ruin its impact.

At the same time, I feel I may have pasted too much text below to hold some readers’ attention.  But I feel like so many of us have experienced these dismal, lonely feelings about experiences that enliven and energize us, that cutting much more would deny readers the realization of a more broadly shared experience than they might have recognized.

My conniving continued and worsened. When I was eleven, my school was given four free tickets for a Los Angeles Symphony youth concert featuring selections from the Ring. I had already gone the year before—… but I asked the sister who taught me piano if I could go again. She was appalled. She told me I was impossibly greedy and advised me to confess the sin. I knew she was right. My desire was selfish and disgraceful. I left her office embarrassed. On Saturday morning two hours before the concert, she called me. One of the chosen kids had decided not to go. While the other kids and parents sat bored beside me, I had the most thrilling musical experience of my young life….

In the car home, I wanted to talk about the concert, but I knew it would be a mistake. Everyone else had already forgotten it. It was best to hide my enthusiasm. I had already been exposed as greedy. Why add weak and weird to the list? Many children lead secret lives. Mine was simply more elaborate than most….

Keeping my mouth shut in the back seat of the car was an important moment. I knew the practical people were right. To treat art as anything but a brief diversion was dangerous. It made everyday living more difficult. Beauty had an effect on me I didn’t understand, but I recognized it made me cultivate a vulnerability that everyone else suppressed. There was no one to ask for advice. I could only wait and watch….

Artists, They Aren’t Making The Community Any Worse

Title of the post today is intentionally leveraging a statement in a study conducted by Jennifer Novak-Leonard and Rachel Skaggs for the National Endowment for the Arts of public perception of the arts during Covid. It was the topic of an interview/post with Sunil Iyengar who heads up research and analysis at the NEA.

The full quote is:

Nearly two out of three respondents shared the opinion that, quote, “Artists who work or live in their area make it better to live,” and roughly one third affirmed that it doesn’t necessarily make communities better, but artists certainly don’t make them worse.

The encouraging takeaway is that people have a positive view of the artists across all demographics:

In 2022, however, over half of adults expressed the perception that artists uniquely contribute to U.S. communities healing and recovery from the pandemic. Fifty three percent in open-ended responses offered specific ways that artists promote that healing and recovery. I will say, Jo, that one of the surprises of the study to me is that it found virtually zero differences in social or demographic characteristics as playing a factor in the likelihood of respondents to identify positively with artists.

As the authors say, quote, “Most adults in the United States across its many socio demographic groups and perceptions of artists, roles, and communities view artists as being able to contribute to the healing and recovery of communities directly and positively from the pandemic.”

Another interesting takeaway from the research is that people are equally likely to view artists as hobbyists (30%) as they are to perceive them as wage earners (27%). I may have to seek the report out to discover what the perceptions of the other 43% are. Perhaps a combination of some hybrid perception and/or not having any opinion on the matter.

Hiring A Fun Coach Like A Physical Trainer

Last week, NPR Reporter Andrew Limbong interviewed Catherine Price, author of The Power of Fun: How to Feel Alive Again. Limbong observed that while he has the impulse to roll his eyes at the news people are hiring party coaches and fun coaches, he can see that these roles maybe akin to people hiring physical trainers. Basically, people find they need to carve out time to focus on fun and need external assistance in accomplishing that goal.

Price says there are three conditions required to have true fun- playfulness, connection and flow. You will notice her definition of connection especially aligns with the conditions people seek from arts and cultural experiences:

A lot of adults get very nervous when you use the word “playfulness,” so I like to say you don’t have to necessarily be silly or childish. It’s really just more about having a lighthearted attitude towards life and towards yourself.

Connection refers to this feeling of having a special shared experience with other people. And then flow is active and engaged. And really importantly, flow requires you to be present. So if you’re distracted at all, you can’t be in flow and you can’t have fun.

She observes in all the stories about fun she has collected from different countries and cultures around the world, very few involve spending money or traveling anywhere. This reminded me of Jaime Bennett’s TED Talk from ten years ago where he observed that people think that art is something someone else does rather than something they have the capacity to do.  In this case, it is the idea that you can only have fun in a time or space dedicated to that purpose rather than to make it part and parcel of your daily activity.

Limbong picks up on Price’s mention of being present and asks if social media may have an impact on people having fun. He observed that the fun he is having with nieces and nephews can often be interrupted by someone wanting them to stop and memorialize the instant with a posed picture.  Price expounds upon the idea that fun has to have an authentic flow because it spoils so easily.

I think it’s really messed us up because one of the requirements for fun is that you be completely present and that your inner critic is silent. And if you’re performing, then you’re not fully present and you probably have your inner critic on in some capacity. That kills fun. Fun is very fragile. It’s like a sensitive flower.

Kids Making Modern Art Less Intimidating For Adults

I came across a link to a post on the Alliance of American Art Museums website about the Clyfford Still Museum’s efforts to make their facility a welcoming option for bringing kids as young as toddler age.  (I think credit goes to Ruth Hartt for liking a Linkedin post) The post was written by the museum’s Director of Education and an associate curator who recount how they have approached making a modern art museum approachable for young children.

When I wrote my post on Monday about organizations focused on community engagement entering dialogue with their constituents and making changes based on the feedback they received, I wasn’t envisioning using toddlers as focus groups. But that is pretty much the approach the museum employed based on research data about children’s art preferences.

We met with our infant co-curators over Zoom and observed their teachers presenting them with two reproductions of Still’s paintings that prominently featured black, white, and red. Our pre-verbal co-curators showed us their preferences through pointing, vocalizing, grabbing, and extended looking. We tracked and tallied each of these expressions of preference, and the most popular works of art overall went on the checklist. For another gallery about pattern, we watched how three- to five-year-olds interacted with predetermined provocations (materials to spark open-ended exploration) to design an interactive experience. For that same gallery, five- and six-year-olds from a different school virtually “placed” drawings selected by three- and four-year-olds into a pattern arrangement on the gallery wall using our virtual planning software.

I actually thought it was pretty ingenious to leverage the bold colors and swaths of color often found in modern art, (and in Still’s work in particular), in a way that aligned with what appeals most strongly to infants. It sort of recognizes that when people make the dismissive statement that their kids could “draw that,” they are acknowledging that there are elements present in the work that are appealing to kids. In some respects, the kids may find the work more accessible than their parents who are seeking to discern some sort of meaning in the work.

In fact, the museum saw an opportunity to change adult perceptions about who has the ability/authority to understand modern art, by letting them experience it through the eyes of their kids:

We wanted to challenge the idea that you need specialized expertise to meaningfully engage with abstraction and expand adults’ appreciation for what young children teach us. To do this, we integrated photos and videos of our young curators from the exhibition development process in the gallery design to show their contributions and palpable interest in our collection..

…This helped children (literally) see themselves in the museum and modeled their intuitive understanding of Still’s work to adults who feel uncomfortable engaging with abstract art (If comments about megalodons and hungry scary monsters are ok, then so are my perspectives!).

The museum shared some lessons learned about making the museum more welcoming to families with infants. When your Arts Crawl literally involves crawling, some of the traditional rules about touching; the role, appearance, and demeanor of gallery attendants/security need to be changed, along with other elements of the experience and environment.

Many Moving Pieces Means Many Opportunities To Remove Friction

One thing I like about Broadway producer Ken Davenport is that he is constantly trying to identify barriers to attending shows on Broadway. Not just his, but any show. He has the rising tide raises all boats perspective. Recently, he wrote about how he started a conversation with group sales agents and buyers who arrange tickets for groups attending Broadway shows to figure out what problems they face when it comes getting those butts into seats.

Some of the issues had relatively easy fixes. Groups like to book shows about six months in advance, but tickets aren’t on sale that far out. Okay, Davenport says, we can start selling tickets nine months in advance. Another issue was that every theater owner has a different payment policies in terms of when deposits and balances are due. Davenport figured he would need to work on getting the owners of the different chains to agree on a uniform policy.

While that might be a tough task, the third impediment that came up was a little more tricky. Group sales agents said that it is hard to sell a new show as it is, but without images, videos, it becomes even harder. But as Davenport notes, with new shows the content may not even exist because the show hasn’t been cast and some of the show elements may still be in development. But he wants to figure out a way to make it happen.

What videos, photos, etc, tell the potential buyer who/what we are before we’re up in front of an audience? Movies use trailers. What can we do . . . and what can we do to make sure it’s available those 9 months prior to when that group comes?

In the process of discussing these problems, he noted that he was able to answer the demand for meet and greets with Broadway casts on the shows A Beautiful Noise and Harmony which he produced. Apparently people are willing to pay a fair bit for the opportunity. There isn’t a price list on the Harmony page I linked to, but for A Beautiful Noise, they charge between $1500 and $3500 for groups up to 50 to meet in the theater or rehearsal room for up to 30 minutes. Pizza and soft drinks are available for an additional $500.

For $7500, they will rent a room in a nearby restaurant for a meet and greet with up to 50 people with wine, beer and appetizers provided.

I know a lot of readers are probably wishing they were in a position to have people pay a few thousand dollars for a meet and greet. There may be some places outside of Broadway operating in an environment that creates a sense of occasion that could pull it off.

Depending on how many groups take them up on the last option, that is sure to make the production a lot of allies among local restaurants. If they weren’t already talking up the production to customers, they would probably start.

This particularly resonated with me because in some communities in which I have worked, I have regularly emailed all the area restaurants to make them aware when ticket sales were good for shows in the upcoming week so that they could bring more staff on. Even with that, there were occasions where some restaurants had to close early because enthusiastic crowds ate and drank them dry.

Recently, some art galleries told me they see a surge in visitors when we have shows. While I don’t believe it results in immediate sales, (I haven’t see anyone come to a performance with paintings tucked under their arms), hopefully it will result in something down the road.

You And Your Audience Don’t Agree On What It Means To Be Entertaining

Okay, to start 2024 off with something to ponder for the whole year, I want to direct you to a piece I wrote on ArtsHacker a couple weeks ago about how your definition of entertaining as an arts professional may not match your audience and community’s definition.

All credit to Colleen Dilenschneider and her colleagues at IMPACTS Experience whose research showed (subscription required) that the most entertaining exhibit based entities in the world are Normandy American Cemetery and Memorial followed by the Gettysburg National Military Park and then The Louvre.

You may be thinking, “yeah this doesn’t surprise me, I have seen those pictures of people taking flirty selfies at concentration camps, this just reinforces that people have no sense of decorum and are just centering themselves.”

But that isn’t what the IMPACTS research is indicating at all. While some arts organizations and professionals may see the term entertaining as roughly synonymous with Superficial, Trivial, and Frivolous experiences, the top adjectives people use to describe places like Normandy and Gettysburg in open ended questions are Inspiring, Beautiful, Meaningful, Powerful, and Moving. As Dilenschneider writes, people associate entertainment with meaningful experiences, not meaningless ones.

Often, the context and setting contribute to the sense that an experience is entertaining. So the solemnity and scope of cemeteries and battlefields tend to create meaning for an experience. Similarly, arts districts and famous neighborhoods lends a heightened sense to experiences.

From Dilenschneider’s piece:

People believe the Sydney Opera House to be the most entertaining performance-based organization in the world, but this doesn’t necessarily mean that every single performance presented within its walls is reliably and equally entertaining. Instead, this location may be most strongly cited because the art, architecture, and iconic nature of this space extends beyond individual performances. Similarly, seeing a performance “on Broadway” contributes to higher entertainment scores

Now not everybody operates in an iconic venue or district and that is fine. As I wrote in my ArtsHacker piece:

….when asked what entertaining mean in the context of cultural organizations, “something you want to share” and “unique” followed terms like “inspiring, engaging, meaningful, relevant, and fun”. It is absolutely possible to create experiences which are meaningful, relevant, unique and something people want to share within the context of a smaller organization in a manner that larger organizations are entirely unable.

Take a look at the ArtsHacker piece for more info and consider subscribing to Dilenschneider’s page. She and the IMPACTS team have consistently provided some great data interpretation, particularly during the Covid pandemic. I barely touched on all the content and commentary they provided on this subject.

 

War Cemeteries Are The Most Entertaining Places In The World, Just Not In The Way You Define It

Dayton Live’s Fun Beyond The Scenes Videos

You probably aren’t searching the Interwebs for trenchant observations on arts administration the day after Christmas. But still, you can learn a little something from some entertaining videos colleagues have created over the last year.

So allow me to give a shout-out to Dayton Live’s Chief Creativity Officer, Gary Minyard for the audience etiquette video he and his team, (and dog), created for younger folks planning a trip to the theatres:

I wanted to see what else they may have put out during the year and found a compilation of “Tiny Dressing Room” concerts that the casts of touring shows sang. Obviously a take off on NPR’s Tiny Desk Concert series, but no less fun:

Minyard had also done a video about all the venues Dayton Live runs in an informative, engaging manner. This video from August was probably something of necessity because the organization held a big re-branding announcement in March 2020…basically the day before everything shutdown for Covid. Once things were up and running again, they probably saw the need make another effort to introduce people to the organization and its spaces.

Isn’t It Better To Be Damned If You Do Try

Chad Bauman, Executive Director at Milwaukee Rep made a post on LinkedIn today where he acknowledged that making a change in a business model can threaten the existence of an organization, but that changing times and expectations often leave you no choice.  While he is talking about the current challenges performing arts organizations face, he cites a series of decisions Milwaukee Rep faced in its early years that nearly saw the end of the theater.

Milwaukee Rep had a similar crisis nearly a decade after its founding. In its earliest years, it built a large audience based on the star system bringing big stars to Milwaukee to perform. In 1961, the star system was abruptly ended and a resident acting company was founded. In less than a year, the theater lost 60,000 patrons, or two-thirds of its audience. It took seven years for the theater to rebuild its audience and it nearly went bankrupt on multiple occasions. The decision was a correct one as the theater would eventually grow to more than 150,000 patrons, but it almost collapsed along the way.

The star system was common practice in theater in the late 19th century that waned rather than something Milwaukee Rep specifically was doing and decided to end. While the star system is most frequently associated with film studios, they adopted it from theater which apparently borrowed the concept from P.T. Barnum.

I have seen stories similar to this in which arts organizations made decisions 10-15 years ago to make changes in their business models or change their programming mix to include segments of their community which were underrepresented in their audience and casting. They too came to the brink of closing.

There is obviously a bit of survivorship bias to some of these cases. Those that didn’t succeed in the shift weren’t around to talk about it later. With all the closures, downgrading, layoffs, etc that arts organizations are undergoing, we are hearing of many more stories of arts organizations who are having difficulty continuing their existence than we did 10-15 years ago. Some of them were in the middle of trying to effect change, others were trying to stick with what worked in the past so there is no clear indication about which approach may be better in these times.

Some that haven’t closed completely may reorganize and continue on as Milwaukee Rep did. I am sure no one wants to be faced with the prospect of it taking seven years and several brushes with bankruptcy to make a successful transition.   From one perspective though, it might be better to fail while trying to do better for your community rather than attempting to preserve the status quo for as long as possible.

Apparently Work Still Required At Newfields Museum

Well apparently my optimism about the direction of the Indianapolis Museum at Newfields was a little premature. In late September I wrote about how the museum had just hired. Belinda Tate, a new director who it was hoped would help the museum move past the controversy surround a job posting in 2021 which said they were ““…seeking a director who would work not only to attract a more diverse audience but to maintain its “traditional, core, white art audience.’”

Tate was joining CEO/President Colette Pierce Burnette, who had replaced previous CEO who resigned due to the controversy. Unfortunately, as of about 10 days ago,  Burnette resigned after about 15 months in her position and was joined by three board members.

While neither Burnette or the museum discussed the specifics of her departure, Adrienne Sims, the latest board member to resign wrote in her resignation that:

“As a seasoned HR executive, I believe in the importance of strong HR practices, collaborative decision-making and adherence to proper governance procedures for the well-being of the organization. Recent leadership decisions were not made in an inclusive and consultative manner, which has been disheartening,” she said.

“I hope that in the future, decisions of this nature will be approached with integrity and demonstrate a commitment to diversity, inclusion and respect for all.”

Further,

Julie Goodman, president and CEO of Indy Arts Council, weighed in on Burnette’s departure in a Facebook post following the museum’s announcement demanding transparency and calling out what she said was “callous and cold communication fueling a cycle of trauma and harm.”

So it appears that there was at least some awareness that elements of the museum’s internal culture still required attention in order for the organization to move forward.

A number of Indianapolis based Black organizations issued a statement calling for clarity about Burnette’s departure and “..the Indiana Black Expo and Indianapolis Urban League announced they have brought their partnerships with Newfields “to a complete halt” due to the sudden departure of the museum’s CEO.”

Who Knew You Could Organize So Much Activity Around A Show About Writing Letters

I usually don’t advocate for specific shows on the blog here, but I recently presented a group whose format really lends itself to a variety of audience engagement opportunities you may dream up. The group is called Letters Aloud. They basically read letters written to and by famous and less famous individuals, often organized around a theme, with the letters and images of the subject projected on a screen and accompanied by accordion theme music.

Last weekend we hosted, Thanks, But No Thanks–Best Rejection Letters Ever. My concept was that Thanksgiving time was a good opportunity to reflect on preserving past rejection and being grateful for the lucky breaks or assistance from family and friends that helped us along the way.

The show includes letters from Sidney Poitier to President Franklin Roosevelt asking to borrow $100 so he can return to Jamaica; John Cleese telling a fan that he doesn’t have a fan club because Michael Palin’s fan club killed them off, and then Palin and Eric Idle writing follow up letters channeling elements from the Monty Python Holy Grail movie; Muhammad Ali’s letter opposing being drafted to serve in Vietnam; a student rejected from Duke University, rejecting the rejection and insisting she was showing up for Fall semester.

While many of the letters had the audience roaring with delight, others had them applauding in support of the strength of character people exhibited.

The format allows for engagement opportunities from many points of view. We had people posting on social media bemoaning the fact kids can’t read cursive and letter writing is becoming a lost art. The group actually has a school outreach program with a lot of resources and curriculum materials called, Be The Change, that schools can use in advance of a visit (or a virtual Zoom session) that explores letter writing and features letters written by young people.  It isn’t really an attempt to revive writing letters on paper as much as it is advocacy of writing as a powerful form of expression.

Taking some inspiration from Nina Simon’s invitation to people to bring artifacts from bad relationships for a pop-up exhibit in a bar, we asked people to bring stories or objects representing rejection to the show. I not only got our volunteers involved in helping make a promotional video for the lobby exhibit, they also shared stories from their own experiences with rejection and wore labels with some of those phrases for promotional photos that we also used to seed our lobby display.

Then on the night of the show, volunteers wore those labels again to create an ambiance for the show. We had forms audience members could fill out with their own stories. Letters Aloud has a form on their website that allows people to submit their stories, but no one had in advance of the show so they read some of the contributions to our display from the stage after intermission.

Additionally, the production has an opportunity for people from the community to read letters during the show. We recruited three people, the mayor, city poet laureate, and a member of the city cultural services board as readers. The production provided 10 letters for them to choose from a couple weeks in advance of the show so they could become familiar with the short pieces and then had a brief orientation before the show so the readers knew what to expect.

So overall there were a lot of avenues to create a sense of connection to the show for the audience and community. If there was a letter or story with a resonance to a particular community, I imagine they would be open to integrating it in to the show to create a greater sense of relevance.   Similarly, it is also relatively easy for the presenting venue to create some imaginative promotional materials.

Certainly, there are other shows and projects out there with a degree of inherent flexibility of topic and structure that lends themselves to similar promotional and engagement opportunities. I encourage people to keep their eyes open and their imaginations churning.

Not A Can Of Whoop-Ass, Opening A Jar Of Artistic Experience To Forge Comradeship

Artsjournal.com linked to a Washington Post story about a Boston based project call “The Jar” whose “goal is forging comradeship via conversations about artistic experiences among groups that otherwise find few opportunities to commingle.” The project seems to start from the premise that it is going to be difficult to diversify audiences and experiences if people continue to participate with those who share the same general demographic profile as themselves.

The approach of The Jar is to intentionally shape the composition of the audience and setting. They start by getting people of diverse backgrounds agreeing to be conveners for some sort of event. Each of these conveners agrees to invite five others to the event at $10 a person with the goal of having a maximum of 96 people in attendance.

Here is where their recipe for assembling an audience comes into play:

One invitee in each “jar” of six people is an intimate of the convener; two are “usuals” — friends or colleagues. But two others must be “unusuals,” people the convener barely or only incidentally knows. Or as Ben-Aharon put it, “people who you wouldn’t normally experience culture with — two people who may not look like you, love like you, pray like you.”

[…]

“Let’s say you go to church, and you’re a White gay man, and you go to this church with your husband, and your normal circle is White gay men — why wouldn’t that be? That’s just the way society dictates we live.

“But suddenly you’re invited to The Jar and you have to think of who are the two ‘unusuals,’ and you invite a Black lesbian couple from that church. And suddenly you create a friendship with them. Suddenly you create a bond — and this actually happened, by the way.”

I don’t know if the quality of the artists is always as high as the pairing of Yo-Yo Ma and New Yorker cartoonist Liza Donnelly, but if it is, I would guess that might be a factor in overcoming reticence in accepting an invitation to an event from people you barely know. The pairings of artists are also intentionally unexpected. Ma played cello in response to questions from the facilitator while Donnelly sketches of Ma and the audience were projected on a screen.

The project is funded by a $750,000 multi-year grant from Andrew W. Mellon Foundation if you are wondering how they can afford artists of this caliber hosting events that are intentionally designed to generally a maximum of $960. They apparently don’t have any problem gathering audiences in these days of increasing social disconnection. However, given the design of the events where intimate experiences are the point, they are having difficulty with scaling it to transfer to other cities and garnering the funding required to accomplish that.

As you may suspect, conversation is an important element of the experience rather than just passively observing.

Rob Orchard, formerly founding managing director of American Repertory Theatre…attends Jar happenings. “It’s unusual, using the arts as the catalyst for understanding differences. You hear people who experience the same piece as you, and you get to appreciate how their response to it is totally different from yours.”

While there is definitely an element of self-selection inherent to the project – inviting people with whom you have an incidental or tangential relationship means that you and they travel in the same general orbits and the willingness to accept the invitation means they are generally open to having the experience. However, the design of the program still requires one to stretch slightly past their comfort zone to make or accept the invitation, which is an obvious important first step toward opening oneself to new experiences, new conversations and new relationships.

Experiences More Valuable Than Material Goods When It Comes to Happiness and Social Cohesion

Sunil Iyengar who directs the research arm of the National Endowment for the Arts recently posted on the idea of arts experiences as one way for individuals to create connections with others. He points to two studies conducted in 2020 where people received a text every few hours and were asked to respond about a purchase they had made within that period of time.

Study subjects were asked whether they had made a material (furniture, clothing, jewelry, electronic goods, etc) or experiential (concert tickets, trips, restaurant meals, going to sporting events) purchase.

In both studies, experiential purchases were associated with significantly greater self-reported happiness than were material purchases. Also, because the data collection methods enabled participants to respond within an hour of each transaction, the reports of happiness can be described as “in-the-moment” returns from these experiential investments, the authors suggest.

“People’s experiential purchases, in other words, live on longer and are likely to provide more active, moment-to-moment happiness as they lead people to feel better about themselves and connect more with others,” Kumar et al. write. Stressing the implications of these findings for social connectedness, the authors add that “because experiences also lend themselves more to re-living and sharing memories with others, individuals can also advance their momentary happiness through these types of extended consumption as well.”

Long time readers know that I am wary about any prescriptive claims about the arts curing social ills, raising test scores, boosting economies, etc., so I was pleased to see that Iyengar wasn’t making any claims that carved out special benefits attributable to arts and cultural activities but instead implied they were part of the mix. Certainly, we all recognize that there are many moving pieces that contribute to people having an enjoyable experience, including restaurants, traffic, parking, babysitters, etc.

Enjoyable changes don’t occur in a vacuum where they are attributable to one cause. Last night I idly started to look at Google Streetview in the neighborhoods around where I live and work, flipping back to pictures from 10-15 years ago and it became clear how different decisions by governments, businesses, and developers contributed to the attractiveness of these places and increased availability of local resources as well as the closure of some businesses and increased traffic.

In the same respect, arts and culture contribute to, cultivate, preserve, social connection and cohesion, but aren’t the sole product to be applied to solve issues that face communities.

Sometimes You Can Renovate Your Way Out Of An Audience

So as much as we may think that we need to find new strategies and tactics to engage with audiences, a lot of times we are reinventing or rediscovering approaches that were ignored in favor of the newest theories on audience development/marketing. For a few years now I have been talking about the importance of letting people see themselves in the programming, audience, etc.

The theater I am currently running celebrated its centennial in 2020 (so the real party happened in 2022 as Covid restrictions abated.) An historic booklet was put together with an array of news articles, pictures, etc celebrating the theater’s early existence as a movie and vaudeville house.

One section talks about one of the renovations and quotes the manager who has become something of a local icon.

“Surprisingly, attendance dropped after the remodel.

According to Ted Thompson, ‘…we made it so fancy the farm boys and other workers who came in their overalls on Friday and Saturday for the western movies, quit.  When it finally dawned on me what was happening, we filled the lobby with baled hay, dressed the usherettes in gingham dresses and me in Levis and everything was o.k again.”

If you hadn’t surmised from the references to usherettes in gingham dresses, this was quite a few years back –in 1941.

While it might have been a bit more difficult to get into town to see movies back then, it still says something that attendance dropped due to installation of a new carpet and art deco design choices given that movie theaters were much more central to entertainment, news and social life at the time.

It seems to be a pretty strong testament to how physical surroundings can make people feel that a place isn’t for them. These are people who had presumably attended movies at the theater before and felt welcome. Westerns were still being shown on Friday and Saturdays to serve them as an audience, just like before. But the environment shifted and felt too refined for their comfort, so they stopped coming.

Unisex Restrooms Look A Little More Attractive When You’re Waiting On A Long Line

A couple weeks ago, Rainer Glaap posted a link to a news story about people in Germany advocating for unisex restrooms.  It wasn’t so much about wanting to provide spaces for people identifying with differing genders, but because the lines for the women’s room at public events are too dang long! (Article in German so you’ll have to run it through a translator if you browser doesn’t have one built in)

The waiting women agree: “It’s annoying, but what do you want to do? Well, you could make unisex toilets,” says one. “It’s not just at concerts – the women’s toilet is always full,” says another. “Personally, it wouldn’t bother me if everyone used one toilet because I notice that it’s quicker, especially in men’s toilets, and I think: Why can’t I just go to the other one?” asks another.

[…]

If women didn’t always have to go past the urinals, many people in the queue would simply go to where something was free anyway. “As far as I’m concerned, you could just have gender-neutral, shared toilets. That would be fine for me,” says a waiting woman, or: “We’ve already gone into the men’s toilet. What are we left with? A solution would be more toilets.” “I would also like unisex toilets, I wouldn’t have a problem with that.”

Other than the obvious observation that this issue seems to be near universal since I have posted similar stories from England as well as a history of women’s lounges, what was somewhat interesting about this story was the suggestion that the number of restrooms is limited to the official regulations for insurance reasons.

According to the regulation, for example, there must be twelve toilets for 1,000 women. However, eight toilets and twelve urinals are required for 1,000 men. So there are more sanitary installations for men in the same space.

[…]

Meeting places such as theaters or concert halls are free to build more toilets than required, but for insurance reasons they always build as closely as possible to the DIN standard and the regulation, says Illing-Moritz. The building regulations therefore urgently need to be adapted. It has long been scientifically proven that women have a greater need for toilets. With the third gender category “diverse”, an adjustment would also be needed there.

I am not quite sure what sort of hazard a venue might be flirting with by adding more toilets. I am sure many attendees would suggest there is a greater risk associated with not being able to get to a stall in a timely manner. The article also notes that people spend so much time standing online, they don’t have an opportunity to buy drinks and other things which would enhance revenue.

I would also observe that there is an increased chance these days that people will observe it is a lot easier to get into their restroom at home and stay there instead of venturing out to a performance venue. So if the opportunity presents itself to add some more accommodations to restrooms, some venues may decide it outweighs whatever issues insurance might present.

They Are Having More Fun In The Movie Screening Next Door

Recently I have been seeing articles heralding the Taylor Swift and Beyonce concert movies as the recipe for financial success for struggling movie theaters—turn movie attendance into an event.

Except that those articles might have gotten ahead of themselves because attendees of those events are expressing disappointment about their experiences. Essentially, its a matter of FOMO – fear of missing out- colliding with the one thing performance venues have been heralding as the biggest benefit of live events over recordings —every experience is different.

As a recent Slate article stated, the grass seemed greener at the screening the next theater over.  Some attendees to the Taylor Swift Eras tour concert screening felt other people were having a rowdier experience than they were. Others felt like their screening was way too rowdy and they couldn’t hear Taylor.  There were inevitable articles and social media posts about proper movie attendance etiquette.

Some of this hype came from Swift herself—when she announced the concert film in August, her social media statement included the line, “Eras attire, friendship bracelets, singing and dancing encouraged.” At real tour dates, fans have taken to dressing up and exchanging hand-beaded friendship bracelets, as well as vigorously singing and dancing along to the music, so Swift was setting the tone for the movie’s rollout, telling fans that they should feel free to pretend they were attending the genuine article.

[…]

But not everyone was happy about these situations: Some of the videos depicting fans having semi-religious experiences at the movie were accompanied by posts like this one, where a user complained, “I’m at the worst screening ever cant even hear taylor :)”

[…]

A writer for the A.V. Club shared of her moviegoing experience, “[S]eeing all those weeping fans onscreen in a silent, mostly empty theater with not even an AMC-branded friendship bracelet in sight rang especially hollow.” But she went through the grass-is-greener phenomenon in real time, going on to write, “While no one was in costume in my theater, I did take a pee break halfway through, which revealed an entirely different crowd from an earlier screening that had just let out.” The other audience had “more pink, more rhinestones, more souvenir popcorn buckets, and at least two limited edition folklore cardigans, so the vibe might have been totally different.”

Among the suggestions floated in the article were akin to the practice of scheduling accessible or sensory friendly shows. In this case there would be a choice between quiet and raucous.

Babysitters For Artist As Well As Audience

Back in August I mentioned a partnership of organizations working with the Broadway production of Here Lies Love to offer babysitting services to people attending select performances.  What I hadn’t dug deeper into, but an NPR reporter did, was that one of the organizations, Parent Artist Advocacy League (PAAL), was started as a way to offer childcare services to artists.

PAAL founder Rachel Junqueira Spencer Hewitt characterizes the organization as essentially being staffed by artists for artists and says it started partially out of her own need for childcare.

Hewitt had struggled to balance an acting career with her growing family. She had to hide her pregnancy at auditions; once her child was born, she had to turn down work because the contracts paid less than a babysitter would cost.

“I saw my path to my career blocked because of the lack of support,” she said. “And I know that every industry has this dilemma of — if the child care costs more than my job’s able to pay, how can I still do this?”

PAAL advocates for parents in all sorts of ways, including giving grants for fertility costs to artists and presenting a Black Motherhood and Parenting New Plays Festival. But helping people in theater take care of their children is part of their core mission — an early initiative was hiring babysitters to watch children at auditions.

I had noted back in August that PAAL was opening chapters in other cities. From the NPR story, their expansion plans are based in facilitating the participation of both creators and attendees of different arts disciplines. (my emphasis)

Eventually, she would like to see the concept spread to orchestras, operas — even museums. She says it’s good for the organizations, who may see increased loyalty and gain new audiences; it’s good for the parent-artists who are supported; and it’s good for people who’d like to see an art exhibit or a play but can’t because child care is so expensive.

“People who appreciate the arts are engaged in the realities of life,” Hewitt said. “You say, ‘Gosh, I wish they would come to my show,’ without understanding, where are they right now? They’re in the car. They’re in the pick-up line [at school]. They’re listening to your ad promoting your gorgeous exhibit while they’re trying to schedule the soccer game.

How The Red Scare Led to Ren Faires

The Smithsonian Magazine just published a pretty interesting story about how the proliferation of Renaissance Faires (RenFaire) in the US got their start due to artists being blacklisted during the Red Scare period of the late 50s and early 1960s. The first Faire in the US occurred in Los Angeles in 1963, by a mix of artists and educators who found themselves black/graylisted for various reasons, including refusing to take loyalty oaths.

The first faire was the brainchild of educator Phyllis Patterson who tapped into the talents of many out of work artists.

“That whole [anti-communist hysteria] helped guide what I did next,” Phyllis later told Rubin. “What happened to their lives and mine intertwined.” According to Rubin, Phyllis was “emphatic in her conviction that the Renaissance fair was able to flourish thanks to the Hollywood blacklist, [which] had the effect of making gifted and skilled people … available to lend their talents.”

The Smithsonian piece is rather long and detailed with videos and pictures from the first event and some of the early faires that followed. Things came together for the first event as a mix of pleas and luck with people going on the radio to ask for help building the Elizabethan village and loans of surplus materials out of warehouses. Subsequent events were a little more formally organized, but there was attention to detail right from the first one with Patterson coaching “performers in improvisation, English accents, Elizabethan vernacular and street cries.”

Perhaps most importantly, the aesthetic of community participation by attendees which is a hallmark of Renaissance Faires today was a cornerstone of the founders’ philosophy right from the beginning.

The original faire organization actually grew to encompass other events and expanded to present Victorian Christmas faires as well.

I suspect many readers here have participated in RenFairses in some capacity, (I worked at one for five summers as a kid), and will have an interest in reading more about their history in this article.

One Org Making Good On Covid Era Diversity Commitments

A number of arts organizations made strong commitments to diversify their offerings and the composition of their staffs and performers as they emerged from Covid restrictions. Recently there was a story on Artsjournal.com about the Pacific Northwest Ballet’s (PNB) new dancer roster which is younger and 50% composed of persons of color.

The organization had already begun moving in that direction, including the composition of people whose works they were choosing to dance, but their efforts have accelerated since venues were allowed to reopen. The article cites a woman who wasn’t entirely comfortable being in the company in the pre-Covid era who is more engaged with the organizational culture now.

In addition to changing the face of who is dancing and whose works are being danced to, the company has also addressed the body type and costuming issues which have been a somewhat controversial element of ballet.

Even when PNB performs full-length classical ballets like Swan Lake and Nutcracker, the rows of tutu-clad swans or snowflakes on stage are no longer made up of identical white dancers with long necks, narrow hips and flat chests.

Now dancers wear shoes and tights that match their skin tones, and sometimes Black dancers free their hair from the tight buns that have been de rigueur for ballerinas.

Going into the article, I was looking to see if there was any mention of audience growth or diversity. I was partially thinking of the post I made about Dallas Black Dance Theatre which has thrived since the Covid shutdowns. While anecdotal evidence, if PNB also saw an increase in audiences, it might be a sign there was an undertapped, unmet need that was finally be recognized. I was interested to see the article’s authors didn’t just depend on PNB’s claims about a more diverse audience, but spoke to a media outlet that serves the local Black community.

TraeAnna Holiday of Converge Media, an outlet that covers Seattle’s Black community, wrote in an email that while it has yet to be a major topic of community-wide discussion, she’s seen more diverse audiences at PNB performances.

“People are noticing this shift in diverse representation,” Holiday wrote. “PNB is setting a precedent in the industry; it’s impressive and notable.”

There was paragraph in the article that jumped out at me which I wasn’t entirely sure how to interpret:

To an outsider, PNB seems to be evolving into a contemporary ballet troupe, but Boal politely declines that moniker. “We’re a company that moves, a company that can dance,” he says.

I wondered if the term “contemporary” was being used as a qualifier to suggest PNB isn’t a “real” ballet organization. I am sure there are purists who might say that regardless of the terminology, but those couple sentences made me question if the internal politics of the dance world employed labels like that to signal acceptable boundaries.

Just As I Was Wondering About How Things Turned Out

Last week I was flying into to Indianapolis to attend the Midwest Arts Xpo conference and I idly wondered how things had turned out at Indianapolis Museum of Art at Newfields after their job posting controversy back in 2021.

If you don’t recall/weren’t aware, the job description said the museum was ““…seeking a director who would work not only to attract a more diverse audience but to maintain its “traditional, core, white art audience.’”

The implication that diversity efforts would be limited to activities that didn’t alienate the existing white audience was not well received by the greater arts and cultural community.

Coincidentally to my musing, last week the museum announced that Belinda Tate who had served as executive director Kalamazoo Institute of Arts since 2014 would be the new director starting in November.

According to the article, even after the 2021 controversy saw the resignation and replacement of the CEO & President, an uncomfortable culture remained which hopefully Tate and current CEO/President Colette Pierce Burnette, who started in August 2022, can successfully work together on shifting.

Since Venable’s departure, Newfields has also faced allegations that it had facilitated a “toxic” and discriminatory work culture at the museum, according to an open letter from Kelli Morgan, its former associate curator of American art. In the letter, Morgan described a “racist rant” from one board museum member.

Tate must contend with the legacy of Venable’s polarizing vision for the museum’s programming which, according to his critics, prioritized blockbuster exhibitions. Oft-cited examples include a show devoted to Bugatti cars and the Winterlights festival, which involved stringing flora in the garden with colorful lights during holiday time and charging $25 for entry.

More Reasons Not To Use Contextomy

I recently saw an article in The Guardian about a controversy that arose from misrepresenting reviews of a book by Jordan Peterson through the use of selective editing.

The Times columnist James Marriott tweeted an image of the cover featuring a quote from his review that appears to endorse the work. In the now deleted tweet, he wrote: “Incredible work from Jordan Peterson’s publisher. My review of this mad book was probably the most negative thing I have ever written.”

The quote attributed to Marriott read: “A philosophy of the meaning of life … the most lucid and touching prose Peterson has ever written.” The actual phrase from Marriott’s review is: “one of the most sensitive and lucid passages of prose he has written”, a description specifically about one chapter in an otherwise almost entirely negative review.

Other reviewers were likewise quoted out of context. The issue is causing one publisher to create a best practices document for their staff.

Nicola Solomon, chief executive of the SoA (Society of Authors), said that “quoting lines out of context isn’t clever marketing”, calling the practice “morally questionable”. Readers and authors “deserve honest, fair marketing from publishers. We can’t get that by undermining and misrepresenting one writer to boost the sales of another. It puts off reviewers from reviewing and readers from buying,” she told the Bookseller.

Solomon is later quoted as noting that this sort of editing of quotes likely qualifies as a criminal act under an English consumer protection regulation from 2008.

It may still be the case, but at one time this sort of creative omission was widespread in relation to movie reviews. I wrote a post about the practice, which is called contextomy, back in 2007. I basically wrote along the same lines as Nicola Solomon that the practice undermines confidence.

It also occurred to me that the growing push to use marketing language focused on the audience experience and needs is another reason to avoid using out of context reviewer quotes…or reviewer quotes at all. Quoting reviews that focus on the excellence of the artist and their achievements is often less helpful in making a decision to participate than customer focused language.

In the process of searching for my post on contextomy, I came across a 2006 post I made about how an obsessive focus on perfection can create an environment where anything less is viewed as a failure.

In there I quote a Juilliard professor:

“…an average graduate of law school or medical school can still have a decent career. But it is not possible, he said, for a successful artist to be only average.”

Shortly after, I quote Artful Manager author Andrew Taylor about the language used in arts marketing materials and grant reports:

Perfection, triumph, success, and positive spin. Their performances are always exceptional. Their audiences are always ecstatic. Their reviews are always resounding (or mysteriously missing from the packet). Their communities are always connected and enthralled. In short, they are superhuman, disconnected, and insincere.

In 2006 arts professionals were saying this sort of language comes across as disconnected and insincere, but it took another 10-15 years before this concept was embraced and repeated often enough for it to gain traction. Hindsight being what it is, that is nearly a decade of what could have been constructive marketing messaging that has been lost.

Though to be fair, social media platforms which are so useful in disseminating these conversations only became publicly available around 2006 (Twitter & Facebook) Linkedin was 2004 but wasn’t really hosting these conversations then.

The Bell Works, But It Needs You

A couple weeks ago, I caught a story on NPR about a temporary monument exhibit that has been placed on the National Mall in Washington, DC.  While a little more permanent than a pop-up exhibit, it is only meant to appear on the Mall for a limited time.   The project, Beyond Granite, was initiated by Monument Lab which commissioned six artists “.…to think about histories that haven’t been commemorated by the Mall and to look to moments when the Mall was charged by people, not statues.”

One of the pieces is a playground inspired by a picture of a Baltimore playground taken a few days after it was segregated showing black and white children playing together. Young visitors are able to play on the equipment which comprises the piece.

Another is a piece commemorating Marian Anderson’s 1939 Easter Day concert on the steps of the Lincoln Memorial after she was prohibited from performing in Constitution Hall because she was Black.

The piece that caught my ear was “Let Freedom Ring,” that plays “My Country Tis of Thee,” a song Anderson sang in her concert. The installation plays all but the last note leaving a bystander to step forward and pull a lever to complete the song.

“The piece is simply saying, America is not America without you as an active citizen,” Ramírez Jonas says. “It needs you in some way.”

Doing a little more research, I discovered the sculptor, Paul Ramírez Jonas, is chair of the Art Department at Cornell University. An article on Cornell’s website provided more information on the philosophy behind the piece and the bystander’s role.

Before participants pull the lever to ring the last bell measuring more than two feet tall and wide, Ramírez Jonas asks them to declare why they are doing it: Are they celebrating “freedom to” do something, or “freedom from” something? They can preserve their choice in a graphite rubbing of one of those two prompts, inscribed on opposite sides of the bell.

“I’m not telling you what your idea of freedom is,” Ramírez Jonas said. “I’m just suggesting that there’s flexibility, that there’s room for inserting yourself.”

Another inscription shows the song’s first verse with selected words missing, inviting participants to modify the lyrics – as Anderson did when she sang “our country” instead of “my country,” and “we sing” instead of “I sing.”

The process of “pulling together,” Ramírez Jonas said, occurs through awareness of others’ expressions of freedom and a sense of collective responsibility. Reflecting a bias toward optimism, Ramírez Jonas said, he never contemplated a design that might have rendered “America” unable to be completed.

“The bell works,” he said, “but it needs you.”

Reading a Bloomberg article on the project, I became aware of another piece by Wendy Red Star, an Apsáalooke (Crow) artist. It features an enlarged version of the artist’s thumbprint encased in glass and outlined in red soil. The names of 50 Crow leaders who signed agreements with the US government, often by using their thumbprints. The name of the piece, “The Soil You See…” comes from the words of one of the few survivors of Battle of Little Bighorn

“The soil you see is not ordinary soil — it is the dust of the blood, the flesh and bones of our ancestors. . . . You will have to dig down through the surface before you can find nature’s earth as the upper portion is Crow.”

Do You Remember Your First Concert Experience?

Last week Washington Post contributor Theodore Johnson reflected back on the first concert he saw when he was 9 years old (The Fat Boys). He noted that due to Covid restrictions, this summer would a delayed first concert experience for a lot of young people.

Lest you think that my posts advocate for some niche arts and culture insider philosophy, Johnson, a retired naval officer and adviser to the New America think tank, writes much the same as I regarding the value of shared, in-person experiences.  He cites studies that have shown how people value collective experience concerts provide which is all the more reason to lean into those themes in marketing messaging.

And aside from how technologically advanced a major concert is now, I’m most struck by the diversity of the crowds. Maybe there is some social and civic magic to be found in our return to shared, in-person experiences.

Social scientists have identified four themes that help explain the attraction of concerts and the significance of attendance. The most prominent is the experience, followed by the engagement, the novelty and, lastly, the practical reasons.

[…]

Engagement matters. Ours is a society that requires frequent positive community participation if it’s to be resilient against the forces pulling us apart. Scholars have explored the impact of attending concerts, and they’ve found such benefits as an increased sense of belonging and improved well-being. Concert audiences “experienced feelings of togetherness,” researchers report. Sharing a love for something facilitates a path to connection.

How Will The New Albright-Know Be Received By Buffalo’s Working Class

Bloomberg had an article about the renovated Albright-Knox Art Gallery in Buffalo, NY, now rebranded Buffalo AKG Art Museum. Prior to the renovation, the director said people would frequently tell him the museum was meant for the elites.  The post-renovation goal is to have the working class residents of the city feel comfortable visiting the space.

It was interesting to read that the director was insistent that the town square plaza not become a lobby. There will be play areas with Legos rather than admission desks and coat checks. They also looked at 12 other cold climate cities and took inspiration from the Cleveland Museum of Art’s glass enclosed atrium to design a glass enclosed space that  will act “…as a kind of snow collector when it’s cold enough and a place to watch the rain pour down when it’s not.” They engaged the community in focus groups to get ideas about how the space should be used when the museum opens again.

I was a little concerned about how well-thought out their efforts at connecting with the working class might turn out when I read that recent programming included a gamelan and Wayang puppetry dance. But in fact, Buffalo is apparently a center of gamelan and other Indonesian arts.

The crystal sculptural elements of the Town Square space are also a favored space for selfies:

Visitors gravitated to the base of “Common Sky,” and few resisted the urge to open up the cameras on their smartphones after looking up at the mirrored panels along what is now Buffalo’s hottest selfie spot. Giving it a run for its money is Lucas Samaras’s “Mirrored Room” (1966), one of the museum’s most beloved, aptly named pieces, which has been fully restored and given pride of place in a new (free) gallery space all to itself in the Knox Building.

The Bloomberg article acknowledged some of the troubles that the museum world in general is facing by wondering aloud if this public gathering space may provide a convenient locale for protests:

Buffalo is deeply segregated by race and class, while its destination art museum is run by a nonprofit institution dependent on the support of the region’s elites. How will the museum react if a protest of a board member takes place inside Town Square? Or a rally in support of staff unionization?

Covid Era Virtual Programming Continues To Be Successful For Some Arts Orgs

Amid all the stories of arts organizations closing and scaling back, I saw a piece about a dance company in Dallas that has seen their situation improve with virtual and live programming during and after the worst of the Covid shutdowns. Public radio station KERA posted a story about the steps Dallas Black Dance Theatre took that increased their exposure and reach.

While many arts organizations – particularly those that serve communities of color – shut down or lost revenue during the pandemic, Dallas Black Dance Theatre Executive Director Zenetta Drew said the organization made $100,000 in net ticket sales in 2020 from online programming.

[…]

Drew said the theatre’s programming has continued to net six figures each year and has also brought in new audiences from across the world. Since 2020, DBDT has reached 38 states and 35 countries outside the U.S. with paid virtual content.

[…]

While virtual and in-person arts programming have been viewed as alternatives, Drew said it doesn’t have to be either-or. Instead, she said virtual programming “gives you a chance to really whet the appetite of folks to want to have that in-person experience.”

The proof? Demand for the company’s touring engagements has quadrupled since 2019. Drew said the increased exposure to art markets across the country led to paid gigs in spaces they’d never been before, such as Yale University and Seattle.

I heard that many performing arts companies scaled back on virtual offerings once live performances were permitted again. Perhaps the dance company’s approach of using virtual and live to complement each other and the framework of their content has been beneficial to them. They may have also hit a sweet spot with audiences who wanted/were interested in seeing people like themselves in performance.

You Can’t Measure The Value Of Arts In Dollars, But Not Having It Will Cost You

A couple weeks ago in The Globe & Mail, Max Wyman wrote an opinion piece declaring the value of art and culture in Canada shouldn’t just be measured by economic standards. Long time readers know this argument is a particular interest of mine.

Wyman writes:

Typically, if you can’t value the outcome in dollars, it doesn’t count. And it’s hard to show the value of art and culture on a cost-benefit graph. Even when they do come up with more cash, it’s usually for economic reasons. Just recently, for instance, British Prime Minister Rishi Sunak announced a new investment of £50-billion ($84-billion) to “grow the creative industries,” in the name of adding a million extra jobs in the country’s cultural sector by 2030.

He goes on to note that arts and cultural organizations are becoming more adept at discussing related benefits such as making communities desirable places to live and contributing to physical and mental health and well-being.

He goes on to cite a study that asked nearly 2000 visitors to 11 U.S. museums to place a value on the contribution to their well-being the museum visit had made. While they got an interesting result, it is somewhat unfortunately couched in economic terms.

…to assess the way their museum experiences improved their well-being in four categories – personal, intellectual, social and physical – and to put a price on those benefits on a sliding scale from US$0 to US$1,000. They came up with an average cash value, per individual visit, of US$905. When the study’s authors extrapolated this information on a national scale, they calculated an annual economic value of US$52-billion in public well-being for museum visitors.

I know, I know: small sample, based on entirely personal valuations. But in an interview with The Art Newspaper, Will Cary, the chief operating officer of the Barnes Foundation (which took part in the study), said the research gives funders and policy makers “a compelling, quantitative argument that thriving, well-supported cultural institutions are not ‘nice-to-haves,’ they are ‘need-to-haves’ and that the return on their investment is significant and multifaceted.”

As something of a supplement to this article, I was listening to a Wisconsin Public Radio story, (probably saw it on Artsjournal.com) where a caller (~11:45) said a company was visiting their village to determine whether they would site their company there or in NC. The caller, who said he served on the village council, said the company rep said his wife was into arts and the community and she will never live here. The caller said they basically lost a company that was going to employ 250 because they lacked an arts and culture infrastructure.

You Wanna Be Where Everybody Know Your Name

I am not sure when Culturebot fell off my daily reading list, but the last time I referenced a post was 2014. Thankfully Artsjournal.com linked to a piece by Andy Horowitz this week so the blog is back on my radar.  Andy wrote a relatively long piece about the need to focus on audience need and experience. While he has a TL;DNR summary at the beginning, the really good stuff is buried in the expanded version.

The broad strokes won’t be new to long time readers. Horowitz notes that despite the wake up call of Covid and all the money funders have provided for engagement and innovation, a lot of theaters are still focusing on legacy audiences and providing the same type of audience experiences as they had in the past.

He says arts and culture organizations need to be creating a sense of belonging and connection for new audiences. He uses a couple of personal examples. In the first, he talks about arriving in NYC and wanting to be a part of what was happening at P.S. 122, (now known as Performance Space New York), because so much great work was happening. But he couldn’t figure out a way in. Everybody already seemed to know everyone else. He started getting involved with other organizations and projects until he eventually cultivated the right relationships and started working at P.S. 122.

In another part of his piece, he raises a similar example of his 4.5 year old son changing pre-schools mid-year:

 It was a bumpy transition since at midyear all the other kids knew each other; some had started “going to school” together during the pandemic. …His teachers said he might not feel comfortable onstage and might prefer to sit with us; he came home from school telling us how he wasn’t able to learn the songs or the choreography because the other kids already knew it, things like that. As the day approached, we were filled with trepidation and uncertainty. But lo and behold, when graduation day came, our little guy sat with his class, walked onstage with his class, sang the songs, did the choreography, and behaved perfectly the whole time!! I have never been more invested in a performance in my life.

He talks about how brave people need to be to take chances in so many respects, including learning new things and trying to integrate into social settings in which we don’t feel we belong.  Horowitz reiterates what I have written before about creating an environment in which people can see themselves and their stories depicted and spend time with family and friends. Something I have overlooked is working to provide the sense you are among friends even if you didn’t know anyone when you arrived. (his emphasis)

I think that this is what every audience everywhere wants when they come to the theater. We want to feel like we are meeting up with friends. We want to see people we know in the lobby, we want to see people we know onstage, we want to know the person that works in the box office and the ushers, we want to know the people seated next to us and across the room in another section so we can wave to them and meet them at intermission for a drink. There is nothing worse than feeling like a stranger milling around with other strangers awkwardly avoiding eye contact, worrying about if you belong. If you run a theater and you aren’t trying to create that sense of welcome, belonging and inclusion with your audience, then you are failing them, it doesn’t matter what you put onstage.

As someone whose name is on an alcohol license, I am a little wary about encouraging people to literally replicate this exact scenario, but one experience Horowitz touts as bringing people together was a scheme in which an event made ordering a single beer as expensive as ordering a beer for 10 people. The result was that strangers organized themselves into groups to get the cheapest possible drinks they could:

I don’t remember the exact amount but a single beer was, I think, $10 and 10 beers was maybe $1? Like that. So as soon as someone got to the front of the line they immediately started talking to the people around them to get enough drink orders together to get the cheaper drinks. Never have I ever seen a group of strangers connecting and laughing and cooperating so quickly and joyfully as I did that night. I’m pretty sure that the bar was itself an art project.

Perhaps it was a lesson the TV show Cheers was teaching us back in the 80s and we just weren’t paying close enough attention.

Culture May Often Be A Pawn, But The Importance Transcends

So in an illustration of the importance of the exercise of soft power, the U.S. has agreed to rejoin UNESCO and pay back dues to the tune of $600+ million. The US stopped paying dues in 2011 when Palestine was included as a member and the Trump administration decided to have the country withdraw entirely in 2017.

The U.S. return to UNESCO is meant to blunt China’s growing influence in the organization.

Undersecretary of State for Management John Bass said in March that the U.S. absence from UNESCO had strengthened China, and ”undercuts our ability to be as effective in promoting our vision of a free world.”

He said UNESCO was key in setting and shaping standards for technology and science teaching around the world, “so if we’re really serious about the digital-age competition with China … we can’t afford to be absent any longer.”

[…]

A UNESCO diplomat expressed hope that the return of the U.S. would bring “more ambition, and more serenity” — and energize programs to regulate artificial intelligence, educate girls in Afghanistan and chronicle victims of slavery in the Caribbean.

While arts and culture are unfortunately subject to a lot of politicization and you never want to be in a position where the only reason someone starts paying more attention to you because their rival is, the fact is, culture is a powerful asset both locally, nationally and internationally.

Having traveled around China, they very publicly cite the UNESCO Cultural Heritage designation for many places you might visit. Seemingly more so than any other place I have visited, even given that their millennia long history has provided many candidates for the designation. Since a cornerstone of China’s identity is tracing the length of their cultural lineage, it would make sense there is a focus on doing a good job of promoting any acknowledgement.

Likewise, UNESCO has expended great effort in cataloguing a lengthy list of intangible cultural heritage which encompass knowledge, practices, crafts and skills specific to communities around the world. For them, the acknowledgment of the importance of the preservation, practice, and transmission of this heritage is no less vindicating.

The Bar That Hosts Open Mic Operaoke Nights

Fun article I think I found on Artsjournal.com.  There is a bar in Portland, OR called Mendelssohn’s, run by a descendant of composer Felix Mendelssohn who has some opera and classical music cred having been executive director of both types of organizations.  The owner has positioned the bar as a place to demystify opera and classical music by programming a wide variety of musicians and hosting Operaoke nights.

Every other Tuesday night, musicians are given the opportunity to step into the dimly-lit bar and take over the stage, enchanting the audience with their best arias and ballads.
[…]
“We spend so much time preparing and working on this craft,” Lipton said. “You don’t often get the opportunity to play or sing or do these pieces that are lesser known. So this is kind of an avenue to do that.”

In addition to being able to perform lesser known pieces, the a Operaoke host/performer, Alex Trull noted another part of the appeal was being able to perform in a low stakes environment in contrast to the audition/training/performance context that comprises so much of the classical or operatic artist’s relationship with the music.

Dedicated Performance Experiences Not Really Controversial Until Race Is Involved

Over the weekend I caught a couple news articles out of the UK about a production which is carving out one performance in their run for black audiences only. The show, Tambo & Bones, which runs June 16 to July 15, is said to be taking a page from Jeremy O. Harris’ show Slave Play which included “Black Out” performances whose intent was to fill all the seats with Black identifying audience members in order to provide an environment in which they might feel completely free to interact with the artists and each other.

“The theatre’s website stresses that “no one is excluded”, but the accompanying promotional material hints strongly that white theatre-goers would not be welcome along on July 5.”

In answer to the objection that this constitutes a type of segregation, it was noted that theaters already provide dedicated performance experiences to various groups.

These include a “socially distanced and masked” show, one using British Sign Language, captioned and audio described performances, and a “relaxed environment” version, where those with autistic spectrum conditions are not expected to respect the normal theatre etiquette of remaining in their seats and observing silence.

Granted, most of those types of performances don’t emphasize an exclusivity in messaging as heavily as Tambo & Bones is. This seems to be one of those cases where there is no bad publicity. For one group, being emphatic that this performance is for you has a great appeal…and can create perhaps an even stronger, almost magnetic appeal for those who are explicitly being told one performance out of many isn’t for them.

Slave Play created a dedicated Black Out page to encourage and help others follow the example of the inaugural performances. Among the productions who have hosted Black Out nights are: Long Day’s Journey Into Night; A Commercial Jingle for Regina Comet; What to Send Up When It Goes Down; Marie and Rosetta; Choir Boy; as well as Jeremy O. Harris’ Slave Play and Daddy.

While the page mentions that two of the Black Out nights for Slave Play were invite only performances, it appears tickets for other performances following this approach were more publicly available for sale similar to how the Tambo & Bones tickets are. (Basically, I couldn’t find any news stories specifying they were invite-only private events.)

Creativity Fills In The Blanks

We were participating in a scavenger hunt for a local 3rd grade class today. The kids were given clues associated with museums, galleries and public art around the downtown area. In addition to an architectural feature of our building, I was asked to reference the ghosts that linger in our 103 year old venue.

As you might imagine, the kids asked a lot of questions about the ghosts.

As they were leaving, they started reporting that the curtains moving by themselves and seeing a figure looming in the projection booth. I asked them what they thought was going on and they started relating all sorts of stories.  One kid forgot her water bottle so I turned the lights back on for her and was chatting with a teacher when she came scurrying nervously out clutching the water bottle.

It isn’t a surprise that people will fill in the blanks with information that isn’t available. Unfortunately, this fact has fueled a lot of conspiracy theories. On the other hand, there may be something to be said for the traditional practice of implying terrible things happened off-stage, both in a literal and metaphorical sense.

There are worries that younger people today won’t be ready for the jobs of tomorrow because they lack the trait of creative thinking.  The blame may be placed on the easy availability of content on the internet, video games, streaming, etc. But it is pretty clear that kids in 3rd grade haven’t lost the capacity to generate creative answers.

Perhaps part of the solution is to ask them to expound upon their ideas and showing that someone is paying attention rather than encouraging them to occupy themselves with phones and other devices.

Maintaining Relationships Has Been Key To Recovery Of Arts Orgs Post-Shutdown

TRG Arts recently released some data showing that not all segments of performing arts have recovered from pandemic shutdowns at the same rate. Comparing four factors from 2019 to 2022:  Tickets, Ticket Revenue, Gifts, and Gift Revenue, they report that Performing Arts Centers have fared best in these categories. Ballet had done as well in terms of tickets and gifts, but had seen ticket revenue and donor revenue increase.  Theater fared worse with classical music doing slight better and showing signs of improvement.  The data is drawn from US, Canada and UK arts organizations.

TRG credits performing arts centers’ relative flexibility with their ability to start recovery in attendance and revenue earlier than other areas. Overall, they say the lessons to draw from this data is the importance of maintaining relationships with audiences and having aggressive retention practices.

Maintaining relationships with customers and donors, keeping their connections with the arts engaged and active—appears to be a key factor in driving organizational recovery from the pandemic. There were many creative ways this happened during the 2020-2022 period, from digital distribution to small ensemble performances to Zoom donor and ticket buyer gatherings to use of outdoor venues until going inside was permitted or felt safer.

[…]

Plan aggressively for customer retention. As your organization re-builds, do NOT think short-term, but instead make every dollar spent on acquisition go further by investing in customer relationship building and retention. We don’t have time or money to waste now…every campaign must include follow-up, invitations for our customers to join us again, and more.

[…]

Add to this reality the fact that by 2040 community demographics will be wildly more diverse than today. The result? Arts organizations will need to become expert at asking and listening, rather than assuming and telling. The art of the conversation with our customers—we’re going to need to get much better at it.

Striking While The Engagement Iron Is Hot

I was scrolling through Reddit while waiting for a show to end Friday night and happened upon a post that reflects great engagement by the St. Louis Blues hockey team.  A guy discovering hockey for the first time and bemoaning his city’s loss of the Rams football team back to Los Angeles gets an invite from the Blues to attend a game.

When the nascent fan, Tony X. says he wants to buy the jersey of the biggest underdog on the team, a team member responds suggesting his jersey and later offers to sign it. The Blues apparently captured Tony X’s picture at the game as well.

Given the hashtags on this, I assume it all transpired in 2017 and it just bubbled back up on Reddit as so many topics do. It still provides a great example of how to really grab someone and keep them engaged when their interest is piqued.  Many of the questions Tony X asks are similar to those first exposed to a new arts experiences – Why is that guy doing that? What should I wear?

Note that even though Tony X was a sports fan, his focus was on football so even though he knew some of what to expect from the experience, there were still some aspects that would be new and possibly intimidating.