Didn’t Happen As Envisioned, But It Came Out Much Better

I have often viewed my professional career as having moments where I build on general ideas and concepts from earlier positions, but adapted to suit the local community. I am always wary of being the guy who constantly says “well, when I was at X, we did…” And in this particular case, it was actually our marketing director who had an idea and took leadership of a project that closely resembled work I had done before.

In my previous position, readers may remember I had started a semi-annual visual arts fair sited in the lobby of the performing arts center I ran.  Not knowing that, our marketing director proposed something along the lines of a fringe festival model with visual arts merchants and activities sited in the lobby of our historic theatre and performances/exhibitions sited in locations around the space, including the box seats, dressing rooms, balcony stairs, green room and main stage area.

The first attempt at mounting this event happened this weekend and it turned out to be successful in ways we hadn’t envisioned.  We imagined people would bring their kids to see the art works on sales and participate in the hands on activities. While the kids were busy, the parents would stick their heads in on the TED Talk-esque sessions happening in the main room. There would be other times that people would wander the space seeing the installations and then the performance elements would start late afternoon and go into the evening.

It turned out that very few people applied to do the TED Talk type program, but instead we had so many show up who had never been to the venue before or hadn’t been in 30 years, that we ended up running a constant cycle of tours of the facility. We had held open houses in the past with the specific intent of letting people see the mysterious backstage areas and didnt have much interest, but it turn out this festival idea drew people in and left us in a position to give the tours. Now we are thinking of scrapping a lengthy TED Talk program in the future, both for lack of apparent interest but also because it would interfere with our ability to give tours.

The installations by visual artists exhibited a great use of our space and now that more people have seen how the spaces were used, we expect to receive more applications with a broader use of the particular architecture of the building in the future. Likewise, many performing artists “understood the assignment,” as it were and came up with a creative use of the space.

One of the performances pieces ended up becoming an impromptu exhibit.  On Saturday, an artist and her collaborator staged a comedic dating game were participants had to rotate between activities set up in the box seats of the theater. Some of the assignments were things like drawing a portrait of the relative that always ruins Thanksgiving. Another was to write down the worst pick up lines or insults a prospective suitor has used. Since the collection of responses was so amusing, we left everything up on Sunday as the “Graveyard of Bad Dates.” Throughout the day people stopped to read what had been written, make their own contributions, or participate in the activities. There was an 1000 piece puzzle that got closer to completion by end of day Sunday. The most amusing experience was watching people who were unfamiliar with record players discovering that the music would start wherever you dropped the needle.

One of the most gratifying outcomes, (though we shouldn’t have been surprised since we intentionally designed for it), was the diversity of artists represented. We had set up a blind jury system where we recruited visual and performing artists to both advise us on the design and execution of our overall project and to serve as a jury on the works submitted. We excised identifiable information from the applications before sending it to them to score. This was definitely a much more time and labor intensive process than an internal review would have been, but we were pleased with the results. More than half the participating creators, both performers and visual, were black and one was neurodivergent.

While we might have ended up in the same place using internal staff to choose artists, we are more confident in the outcome since we took steps to reduce the opportunity for bias. Additionally, since we were doing so many tours engaging in conversations with visitors we were able to learn that many of those who had never been in the space before/within the last 20 years, came from diverse racial, geographic and economic backgrounds.

The advice of the external jury was instrumental in shaping our application process and policies. For instance, we discarded the idea of table fees and used an honor system based percentage of sales so that artists that didn’t sell anything weren’t out the additional expense of a table fee.

Like my previous experience running an arts fair in the lobby of a performing arts center, newer artists got to see how more experienced artists operated in order to capture sales by carrying items with different price points and displaying their work to the greatest benefit. There were artists who only sold 2-3 pieces who said that was the most they had ever sold at this type of event. Others who came in from out of the area was pleased to be able to network and share tips with more locally based artists.

There was one artist who gave a painting lesson to a girl on Saturday. On Sunday the girl showed up for a second lesson and then the mother showed up and said their home needed three pieces by her daughter so she needed to take another lesson.

One of the artists was so excited and invested in the concept of the fringe festival style event, he ended up being our primary tour guide for the weekend. He is interested in learning more stories about the building, who performed there and what ghosts haunt it.

As I often write, it is generally difficult to import an idea from one community to another and have the same success. I suspect we may even have a different experience if we do the same event next year. There is a lot of groundwork we (90% credit going to the marketing director and her energy, I was more perspiration than inspiration on this project) that occurred over the last two years I haven’t mentioned that contributed to the perception of this event as successful. Even if we only retain 5% of the goodwill we generated, the event probably made the most progress in our pursuit of shifting perceptions about who our organization is for of any in the past year.

I Hope No Arts Organization Is Doing Anything Close To This

In writing posts I often draw on examples from commercial enterprises and other types of non-profits to provide interesting ideas or lessons that my primary audience of arts and culture professionals might use. It isn’t often that I come across something where I firmly believe no arts and cultural organization could possibly be engaging in.

But just in case, here is an example of an operation which would undoubtedly give non-profit charities a bad name and make people want to subject them to additional scrutiny.  Gene Takagi of the Non-Profit Law blog had retweeted a post by Karl Mill which I initially assumed was just going to deal with what can be a fine line between what is allowed in terms of political lobbying and action by 501 (c) (3) non-profits and is better organized as a 501 (c) (4).

But it got oh so much worse than that really quickly. In addition to wanting to actively lobby for political candidates, the proposed non-profit intended to assist the homeless and indigent by enrolling them in the multi-level marketing program of the company which was forming said non-profit organization.

Mill goes through the application for non-profit status in some detail, commenting on what activity is okay, falls into a gray area of the law, and falls off the rails completely. Some of that is definitely useful for those who are confused about the difference between issue advocacy and lobbying. But he also gets to the point where he starts to comment “I wish I were making this up.”

At the end he sums up all the problems he identified in a bulleted list:

At this point, you might be wondering whether your organization can learn anything from an organization that was planning on:

  • Scooping up homeless and other indigent individuals;

  • Putting them in a home together and brainwashing persuading them to pay to become salespeople for a multi-level marketing company,

  • Charging them a fee for that initiation on top of the fees that all salespeople pay up the chain;

  • Taking control of their finances and charging them money for non-compliance, and

  • Having their conscripted army of indigent salespersons produce videos, op-eds, and go canvassing door-to-door to campaign in support of the company’s chosen candidates or in opposition to the company’s political enemies.

Concerning Trend With Regional Booking Conferences

I was really disappointed last Friday when I read that Arts Midwest would be pausing their conference.  I have a hard time believing it will gear up again in the future. If you aren’t aware, Arts Midwest ran one of the regional conferences that presenting venues attend to book acts. Back in 2019, SouthArts announced they were ceasing operations of Performing Arts Exchange, the conference that served the southeast.  With Arts Midwest effectively ceasing to operate their conference, that just leaves the Western Arts Alliance as a regional conference for the western region.

The national conference, Association of Performing Arts Professionals (APAP) continues to operate, as do smaller conferences like Arts Northwest, Arts Market which meets every other year, and state base conferences like Ohio Arts Presenters Network. However, the scope and reach of those conferences is limited.  For example, in addition to meeting every other year, Arts Market doesn’t have the professional development opportunities that the regional and nationals offer.

Like many others, I particularly liked the Arts Midwest conference because it was well run and had a smaller, more collegial feel than the NYC based APAP. Even though I moved to the southeast, I continued to attend the Midwest conference. APAP is definitely a great conference and there is more opportunity see performers in their “natural environment” of music clubs, dance studios, and theatres vs. hotel ballrooms, but it is expensive to attend with the added costs of NYC hotel rooms and food.

I enjoy the regional conference because they introduce me to new cities and let me see what is great about them. For people who live in the region, it is easier to drive or take a short flight to a regional than to travel to another part of the country.

Arts Midwest President& CEO Torrie Allen writes that the decision to pause is financial:

We have deep respect and gratitude for this conference family, and we must acknowledge that we are facing a changing industry. Production costs have increased while event revenue has not. We have begun to encounter unsustainable financial losses on this event. While these losses pre-date the pivots we have made in light of the COVID-19 pandemic, they have grown exponentially these past two years. As a steward of private and public dollars, we have a financial responsibility to our communities, partners, and donors to pause and take the time needed to reimagine our presence in this space.

I don’t envy him this decision. He basically assumed the President & CEO role just as Covid began. Attendees to the 2019 conference got to meet him. I was personally excited to see what the future held for Arts Midwest because he seemed to have the energy and dynamism to take the organization into the future. With the conference program being cancelled, I will only be able to watch what happens from afar.

Ultimately, I am a little worried about what this might mean for touring artists and venues in the future. Learning about artists via their website, videos and Zoom is only going to be so effective. Sitting down and talking with agents in person moved the needle for me in ways that digital promotions did not. Walking up and down the aisles in the exhibition halls opened me to exploring ideas and acts I hadn’t been considering. Some of them I booked, others I didn’t but I now viewed those options as possibilities where I hadn’t before.

I wonder if efforts to advance diversity and equity in the performing arts might stall as a result of venue operators only being exposed to and seeking out artists and agents with whom they are already familiar. The other influential aspect of in person booking conferences is sitting down to see something new, being not quite sure if you like it, but having others in the room clapping and stomping their feet in reaction to what they are seeing.

Some of the other conferences might expand to fill the void, but given the economic uncertainty of the times, it is likely to take time for them to scale up and expand their reach to larger geographical areas.

As much as I write about arts administration and practices, if you have read the blog for any number of years, you know that I always come back from conferences with some new insight to discuss. I had my epiphany about building public will for arts and culture at an Arts Midwest conference and always attend anything to do with legal questions. I think the professional development opportunities and chance to network with all sorts of people is valuable for attendees. I worry that the disappearance of the regional conferences and their ability to put speakers and experts of note in front of large convenings will negatively impact the practice of arts administration across large parts of the country.

Who Gave You Your First Break?

Tweets responding to UK based Arts Emergency’s new campaign were filling my Twitter feed today. I have written about them a couple times before. They are essentially focused on cultivating the next generation of creative workers through training opportunities, scholarships and mentoring.

The organization’s name and raison d’etre is premised on the idea that cuts in funding nationally have created an emergency for the future of the creative economy in the UK.  Their newest push is #BreakTheGlass, as in “In Case of Emergency, Break The Glass.”

What I really admire about their execution of this awareness campaign is that they aren’t focusing on the negative consequences that cause their organization so much concern, instead they have asked people to tag & tweet about the person(s) who “gave you some key advice or encouragement early in your career.”

Today my feed was packed with people calling out those who helped them get jobs in theater, in broadcasting, print media, etc. I usually view Twitter with a chronological order setting and there were so many people talking about those who gave them their first big break, I was scrolling, scrolling, and scrolling only to find I was still viewing tweets that were only 5 hours old.

I don’t want to horn in on Arts Emergency’s initiative, but maybe folks here in the US need to pick up the tune and call out those for whose help we are grateful. October is Arts & Humanities Month which would make it a suitable time. Or if we don’t want to steal attention from Arts Emergency, next month around Thanksgiving would be appropriate as well.

Ultimately, over the long term I think advocacy for arts and culture needs to have positive messaging like this that doesn’t focus on economic impact, test scores and behavioral outcomes as benefits. Talking about mentors and being grateful for opportunities and investment of trust and faith is a good way to emphasize the benefits of arts and culture in cultivating relationships and reinforcing the social fabric without explicitly making those claims.

Composer Was A Rock Star Of Their Day? Rock Stars Aren’t Even The Rock Stars Of Today

I often read about classical music composers being the rock star of their day, but don’t often get a lot of detail about what that meant. I just happened upon an article in Lapham’s Quarterly about Franz Liszt which pretty much shows that fans haven’t changed much since the 19th century when people collected his discarded cigar butts, silk gloves and broken piano strings.

Before a concert Liszt mingled with the audience, charming them with his witty remarks. He had a semicircle of chairs placed around the piano on stage so that illustrious guests could sit near him and converse with him between pieces…He brought his silk gloves on stage and threw them down to be fought over by audience members. Women were said to carry his discarded cigar butts in their cleavages. When he broke piano strings, as he often did in his performances, people collected the broken strings and had them made into bracelets. There was even a phase where Liszt invited listeners to write a question for him (on any topic) on a slip of paper and put it into a hat, from which questions would be drawn out for the great man to answer from the stage.

The article says Liszt was the first to organize a program where he was the headlining soloist versus a night which included performances by different people. And some contemporaries regarded his early work as “sheer racket” so there are numerous parallels with rock music and stardom.

Though, as I am sure many before me have pointed out, while there are claims about composers being the rock stars of their day, audiences today aren’t permitted to have the same relationship with the composer as the audiences of their day.

One of the most obvious counters to claims that 200 year old music should be viewed as relevant today because it was the pop music of 200 years ago is that music styles falls out of favor over time. I mean heck, saying someone was the rock star of their day itself is arguably a dated reference since rock isn’t really a mainstream music genre anymore.

So if an appeal is made to potential audiences to view a composers music as the equivalent of current pop music because the composer was the celebrity of their day, people should at least be given the opportunity to freely react and interact as they would to a pop idol.

I have mentioned this basic idea before in a post about a Utah Symphony Orchestra’s (USO) advertising campaign where they had musicians made up as members of the band KISS and had a tagline about their musicians being rock stars. I was concerned people would be disappointed by the difference in energy between a KISS concert and a USO concert, not because orchestra music isn’t as hard driving as rock, the same audience members can equally experience a frisson listening to both, but because they wouldn’t be able to express their appreciation as frehley. (homophonic pun intended obviously)

 

Maybe The Cult Rules Aren’t As Important As We Thought

Seema Rao at Museum 2.0 shared notes from a session she conducted at the Museum Computer Network conference last week titled “Are Museums A Cult?”

The answer, as I am sure you have anticipated, is that they definitely can be for the same reasons theaters, operas, ballets, orchestras, etc can be. As you read her notes, you can see how easy it is to substitute your own discipline in.

I got to museum bc I loved art. I loved the ideas around art and I loved sharing those ideas. I figured everyone here was the same—excited to share. Then, I got into museum work. I found that people were only excited with sharing if they could control every aspect of learning. Sharing with parameters is not true sharing.

It was disheartening. I realized the field often preferences things to people. Given the capitalistic matrix we live in, I shouldn’t have been surprised. But I was. I was also saddened.

And I wasn’t alone in my disillusionment. Everyone I knew was wondering if they were in a field that was problematic. We went into this field for good. And we were wondering, if somehow, our idealism blinded us. If we were on the side of the good.

[…]

As a field, we’re in a crisis. Why? Because of the system. It’s trained us, not unlike a cult, to question only enough to keep the system going. It requires sacrifice from most people, and certainly doesn’t sacrifice for Us.

The system sucks. The system gives a few people great tax breaks by giving a few more people the chance to do scholarship. It’s a system reinforcing scarcity. And like all hierarchical systems, it needs a whole lot of other people to get less, and have less say.

This is a conversation that has been ongoing for some time now. While it can feel dispiriting to feel you are working in an industry that is so slow to change, there are organizations and programs that are working toward a more productive relationship with audiences.

A week ago, a new orchestra entity had their first performance in my venue attracting an audience of 900 people. The philosophy of the programming is essentially “not your grandparents’ orchestra” in an attempt to attract new audiences. Based on attendance demographics and surveys, it has started on the road to achieving those goals. Some responses said they didn’t care for the program mix and there were a comments about educating attendees in proper applause etiquette, but those were much fewer than you might imagine.

There were far more notes about people not wearing their masks in the audience chamber–that might have been more a reflection of cocktail consumption since we didn’t experience any resistance to mask wearing at the door.

Strange as it may seem to say in the middle of a pandemic, it is actually encouraging to learn that the programming may factor less into the decision not to attend than lack of social distancing and mask wearing. I would rather be stricter with masks than about when you can respond to hearing something that moves you.

If the people who are showing up in numbers at the fringes of a pandemic threat aren’t reacting negatively to a change in programming philosophy, the resulting word of mouth may literally enable an organization to change the narrative about themselves.

Can the cult persevere if the cult practices don’t seem that important any more?

Bach Is Raking It In On Spotify

h/t to Alex Tabarrok who posted about a Classicfm.com story on how much money classical music composers would make from Spotify streams of their music.

Using the estimate figure of $0.0037 (£0.0028) in earnings per stream, and calculating for inflation, the website revealed the following ranking of classical music’s highest paid Spotify composers.

Top 10 classical composers based on 2021 earnings

Bach: 6.7 million monthly plays, $299,329 (£222,327) annual earnings
Beethoven: 6.5 million monthly plays, $286,353 (£212,689) annual earnings
Mozart: 6 million monthly plays, $266,649 (£198,054) annual earnings
Chopin: 5.4 million monthly plays, $238, 290 (£176,990) annual earnings
Debussy: 4.6 million monthly plays, $204,259 (£151,713) annual earnings
Vivaldi: 3.6 million monthly plays, $159,975 (£118,821) annual earnings
Schubert: 2.9 million monthly plays, $127,017 (£94,342) annual earnings
Brahms: 2.6 million monthly plays, $113,871 (£84,578) annual earnings
Handel: 2.519 million monthly plays $111,832 (£83,063) annual earnings
Liszt: 2.516 million monthly plays $111,746 (£83,000) annual earnings

In case you were wondering, Bach’s “‘Prélude’ from Cello Suite No. 1 in G Major” is his most frequently played piece; Beethoven’s “‘Adagio’ from his ‘Moonlight’ Sonata No. 14,” is his most popular piece.

Tabbarok mentioned that as composers would actually get less money than reported since composer royalties are actually a smaller percentage of a play. With the possible exception of Debussy who did record his own music, the millions of plays reported are recordings by myriad entities rather than the composers. If Spotify/recording technology and the composers existed contemporaneously, a recording of their personal performances would be available for play.

An Orchestra Where You Don’t Have To Read Music? Depends On Who Is Invited To Play

H/T to Artsjournal.com which included an article about the Philadelphia Public Orchestra, (PPO) being billed as the World’s First Public Orchestra. The way the article describes it, this is a pretty radical departure from the Western organizational and operational model.

The PPO will have a bottom up approach where the musicians choose the composers suited to their needs rather than the musicians being chosen to suit the composition. Similarly, the musicians will guide and administer the direction of the organization.

The Philadelphia Public Orchestra’s manifesto, written by Meyers, makes it quite clear that the musicians themselves will eventually and collectively steer the ship: “After the orchestra has been established for at least one season, the orchestra members ideally take control of all decision-making.”

[…]

“So yes, we launch it together, and there can be an advisory board to help it exist, and then the orchestra should take over and let the musicians, the performers, think of who they might like to ask for a commission, what themes are interesting to them. …”

The structure also seems designed for the inclusion of musical styles and instruments outside of the traditional Western orchestra in that its not necessary to read music.

“The bottom line is, this is a public orchestra, where people can come together and participate from their own comfort zone and within their own traditions,” Tidd explains from Rotterdam, where he’s on tour. “People who read music represent a very small percentage of the music happening in the world, including in America. Some people learn stuff by ear. Others use modified forms of written music — chord charts, graphical scores, all kinds of things. Removing the need to read music makes it more universal.”

[…]

To some extent, says Tidd, the application process will prioritize those who have never played in a traditional orchestral setting before and haven’t had access to this kind of project.

“We’re not trying to have 25 members of the Philadelphia Orchestra here,” Tidd emphasizes. “This orchestra will be very diverse.” (As of 2020, the Philadelphia Orchestra had just three Black members.)

It will be interesting to see who applies to play. The Philadelphia area has a plethora of cultural and musical traditions, but I would imagine they will have to continually practice some degree of outreach and invitation to a wide variety of musicians in an attempt to attract the breadth of participation they probably desire.

The ensemble will likely need to also engage in a lot of work to find some common ground upon which to operate. One of the last shows we had prior to Covid was a group of Tuvan throat singers. They mentioned that when a national orchestra was being formed in Tuva one of the issues they ran into was that since everyone’s instrument was made to suit the preference and physical stature of the performer to some degree, there wasn’t a common tuning standard. Now obviously this was only an issue when trying to perform a formal composition. Tuvans have long met and performed their traditional songs in large groups without the difference in instruments being a factor.

The PPO could easily end up being comprised of musicians performing on instruments originating from China, Japan, India, Indonesia, Africa, Oceania, Indigenous people of the Americas, etc. As the article says, some traditions use notation styles that differ from Western music and others don’t use written notations at all.

I don’t have any doubt that the PPO can arrive at some extremely interesting compositions, but there will probably be a continuous, evolving conversation about what the vision of the ensemble and the music is supposed to be. Should every musician perform in at least one piece per concert, for example? Will there be a focus on music and/or instruments from a specific part of the world or demonstrations of cross-cultural works that might surprise audiences? (Do Balinese gamelan and mariachi mix well?)

Actually, Jon Silpayamanant is the person who would know better than I how these negotiations can be accomplished. He has been writing about the music practices of many cultures and bringing them together in performance for a couple decades now.

“Feels Like A Luxury To Feel Valued”

Last month, NextCity had something of a preliminary update on the guaranteed income for artists programs in San Francisco, CA and St. Paul, MN I wrote about last April.

Both programs started in May so they are only a few months into their planned 18 month arc. According to the NextCity article, there are groups advocating for St. Petersburg, FL to be the third community to participate in this pilot program. NextCity explains that the policy differences between guaranteed income and the related universal basic income: “…guaranteed income providing an equity lens to focus on communities disproportionately impacted by COVID and decades of economic divestment.”

They spoke to artists in both communities to gauge their impressions of the program thus far:

Both Watts and Gamble spoke to using the cash for basic needs — rent, bills, home repairs. “I don’t have to struggle to create,” as Watts put it. They also spoke to the importance of the easy, straightforward application process and the promise that funding would be unrestricted. “I would have not said yes if there were strings attached,” Gamble says.

Most importantly, the artists say, they feel valued after an incredibly difficult pandemic year. “I feel like people just don’t understand how hard [the pandemic] has hit artists — the arts just went away for over a year,” says Gamble. “It almost feels like a luxury to feel valued, because it usually feels like there’s never enough funds for artists.”

Your Programming Is More Inclusive, But What About Giving Opportunities?

Hat tip to Artsjournal.com which featured an article that seems to indicate it is better to diversify the donor base rather than continue to ask the same pool of donors to give more.  The article discusses giving to public radio stations which have a slightly different appeal process than most non-profits and more closely tie donating to membership than many performing arts organizations.

The piece uses the example of WABE, located in Atlanta, GA which upon noting that the average donation amount made by all listeners was $14/month decided to ask their existing monthly donors to increase their giving to $15/month.  This ended up backfiring on the station.

But the $15 ask turned out to be “too high,” Barasoain said. Though the team was happy with the total revenue the drive brought in, the bigger gifts came at the expense of suppressing the number of donors by an estimated 12%–16%, he said.

During WABE’s previous two fall drives, on-air pitches requested gifts in any amount. The total number of pledges for the fall 2019 drive dropped 34% compared to fall 2017 and 20% versus fall 2018.

In the 2019 drive, “we were tapping the same group of donors to give more and more money to the station,” Hyman said. “And it’s just not sustainable long-term.”

The station immediately pivoted and lowered its pledge-drive asks.

In fall 2020, the team pitched gifts of $10 per month. The number of pledges increased 11%, and revenue decreased less than 2% from fall 2019.

The station has since expanded the ways in which they solicit support to include telemarketing and direct mail as a way to supplement their on-air fund drives.

The article discusses the efforts of WFAE in Charlotte, NC and KEXP in Seattle, WA which have removed minimum monthly giving levels for the sustaining member category to create a sense of participation. There is evidence that the monthly giving helps keep people feeling engaged on an ongoing basis and improves retention.

KEXP in Seattle prioritizes “participation first,” said Erin Lightfoot, director of annual and digital philanthropy. “We’ve always really highlighted … ways that everyone can participate in supporting the station no matter what their financial capacity is, and also being extremely grateful for that.” During on-air drives, pitch announcers vary the requested giving levels.

“We do try to vary it a lot in order to make sure that we’re really inviting everyone in no matter what their capacity or their comfort level is with gift-giving,” Lightfoot said.

Something to think about in terms of making giving feel more inclusive as a complement to programming feeling more inclusive.

Do Me A Favor And Get The Word Out?

Seth Godin recently made a post where he noted that while at one time asking someone for a favor involved a personal, one-to-one appeal, email lists and databases have made it easy to make a more impersonal appeal to a broader range of people.

While you may be thinking that posts about the evils of spam is so early oughts, there is a distinction in that a lot of spam is delivered to people with whom the sender has little, if any type of relationship. Godin is noting that technology has made it easier to degrade more established relationships.

If you ask 100 people for a favor to “get the word out,” then of course you don’t care so much if 80 or 90 people decline. The problem is that you’ve just hurt the relationship you had with these people (as thin as it was) as well as made it more difficult for the next person, the one who actually put some effort and care into making a connection.

The honest first line of the programmatic ask is, “I’m using you to get what I want right now, because I didn’t plan ahead, care enough or show up with enough generosity to do it the old way.”

[…]

Just because you are in a hurry, know how to use mailmerge and have figured out how to hustle people doesn’t mean it’s a good idea.

At the risk of sounding stupid for stating the obvious that the post-Covid world has new expectations, there are signs that a lot of people didn’t get that message and are returning to their offices, dusting off their desks, starting their computers and picking up where they left off.

Do me a favor and get the word out?

How Much More Tolerance Left For Crushing Summer Internship As Career Starter

When I was an undergraduate, and even after I graduated college, I applied to work at the Williamstown Theater Festival, one of the most prestigious summer theaters in the country. Recent reporting makes me think I may have dodged a bullet when I wasn’t accepted.

You may have seen that back in July, the sound crew all walked off the job to protest long hours and unsafe working conditions at the festival. This week additional reporting by the L.A. Times revealed a greater extent to which these conditions existed, impacting the well-being of interns and apprentices.

Seffinger spent the summer rigging and focusing lights by hand for up to 16 hours a day. While crawling in the restricted space above a Williamstown stage to hang a power cable, he hit the back of his head on a horizontal metal support pole and suffered what doctors later diagnosed as a concussion.

He said he had been explicitly instructed during orientation to remove any hard hats when climbing in this area, or any stage space at height; according to Bagwell, Seffinger’s supervisor, the festival’s hard hats did not have chin straps and could potentially drop into the house and hurt someone. Seffinger used his own health insurance coverage for the hospital visit, otherwise, he would have had to pay out of pocket with no assistance from the festival. And he was ineligible for workers’ compensation, as interns were categorized as unpaid festival volunteers.

Those interviewed for the story cited fear of career impacting reprisals and concern about the strength of claims kept them from filing claims with OSHA and the state of Massachusetts. As well that:

Without money, major credits or other benefits to fall back on, young theater artists were not in a position to speak up against safety issues, overwork or lack of opportunity without risking retribution. Those who did make in-person complaints to supervisors and schedulers were either ignored or instructed to grin and bear it,…

One woman interviewed for the story said her parents took out a loan to cover the $4000 apprentice program fee which was supposed to provide her education and experience toward an acting career, but required so much work from her that there were no opportunities to learn or perform.

It was made clear that “festival needs” — a shorthand for the litany of tasks required by the star-studded marquee productions — came before any educational or creative opportunity. Many times, Ayala found herself ditching her acting classes to save her energy for her next shift or recover from her last one.

“It was hard when the projects that were supposed to be my opportunities felt like the bottom of an endless list of tasks,” said Zeftel. “No one has time to be a collaborative artist because they’re being utilized as cogs in the machine to make the festival’s biggest priorities happen.”

Apprentices’ chances to act were scattered across smaller, one-night-only projects that rehearsed and played at odd overnight hours, but they could do so only if they weren’t assigned to other, more menial tasks. Three sources told The Times that it was not uncommon for an apprentice to go an entire summer without acting in anything.

I definitely worked long hours for little pay at summer theaters, (as well as year round theaters, for that matter), and while the culture has long demanded that the individual subsume their lives to the needs of the production, I was never in a situation as bad as described in these articles.

I was certainly miserable at times. When the conversation about kids today needing to pay their dues, I don’t wish the same experience on others. Learning the ropes of any job will always be difficult and frustrating. Just as we need to let our physical body rest to recover from endurance and strength building exercise, so too do we need emotional and mental rest so we can develop and employ our additional capacity.

As business journals try to analyze the motivations behind the current Great Resignation, it would behoove the theater world to note that people have left jobs that were far less onerous than the internship/apprenticeship conditions that exist. If any sector needs to change their business model quickly to respond to the times, it is arts and culture.   These practices were never the most constructive element in the career pathway in the best of times, it would be surprising if they remain viable at all going forward.

I Wish I Was Going With You Approach To Customer Service

This morning I attended a brand reveal for a Marriott hotel slated to open half a block from my venue in/around January. This particular collection of hotels is highly customized to the community in which it resides so there was a lot of detail discussed in the 1.5 hours of the actual presentation.

One thing that occurred to me during the presentation was that you should only pay for brand design that you have the budget to execute. The amount of money they are going to spend executing the branding vision is going to be significant.

When the designers started talking about the brand values that would be embodied, a couple struck me as concepts to be embraced by arts and culture organizations.

One was – we are not docents, we are friends-in-the-know. The other was – we are not interested, we are invested.   These statements seemed to embody the nuanced difference between good customer service and great customer service.

If you had two people working at the front desk and they each provided the same information to guests, but there was something you couldn’t put your finger on that made one of them seem superior to the other, something akin to these two concepts are likely to be present.  The better service comes from someone who isn’t just doling out information, but makes you feel they wish they were going with you or want you to have the same great experience they had when they were there.

So now I am letting these ideas percolate in my brain as I look around at our operation and think about how that can manifest at different points in our visitor experience. (Though I suppose we shouldn’t give people the impression we wish we were accompanying them when they ask directions to the restrooms.) Of course, however we decide that should be embodied in our building should be present where ever we are representing the organization outside out facilities as well.

Let me just point out that these are not entirely new concepts. In terms of marketing, they are a variation on Trevor O’Donnell’s “Gal In Starbucks” test from six years ago that I have written on a number of times. This is something the arts and culture industry should have been working toward for a few years now at least.

Visitor Expectations Of Proof of Vaccination? – Not Yet, But Maybe Soon

People working or closely aligned with arts organizations know that a central topic of conversation in recent weeks is whether to require proof of vaccination for audiences. Drew McManus has been tracking and collecting this information closely for a few weeks now.

As has Colleen Dilenschneider and her colleagues at IMPACTS. All through Covid she has been regularly updating her readers on shifts in perspectives on the question of what will make people feel safer about attending arts events as well as when they think they will feel comfortable participating in arts experiences. In her September 15 entry, she reviews survey findings about vaccinations. 

If you have been reading my blog or her’s for the last year, you will know that at one time attendees wearing masks wasn’t on the list of responses people gave and then suddenly it was in the top five. She says the same has happened with vaccine requirements.

It is worth paying very close attention to her analysis because she goes to pains to warn against letting biases and assumptions lead you to conclusions not borne out by the data.

But “requiring proof of vaccination” is the new factor to watch here. Remember that just because people say that it will make them feel safer doesn’t necessarily mean that they won’t visit if it’s not enforced – or even that they think it should be enforced yet. That said, the fact that 56% of visitors to performance-based organizations report that proof of vaccination requirements will make them feel safer is particularly notable. This safety preference may impact performance-based organizations first if these data offer any prescient insights.

[…]

As we’ve been reminding folks upon watching the data outcomes over time, people with kids under 13 in the household, as a group, were never cool with discarding masks. Kids are getting the virus and some predictions are grim. This may be one of the reasons why intentions to visit cultural organizations among people with children were lower during the time in which masks were no longer required.

She specifically addresses how easy it is to default to survivorship bias and availability heuristic:

Remember that this research contemplates potential visitors, not just recent visitors. “That’s not what we’re observing in our onsite surveys” is a silly response to this information if you don’t require proof of vaccination onsite. The people who don’t feel safe visiting aren’t there to fill out an onsite survey. They are likely staying home.

[…]

Most typically, we hear confirmation bias statements justifying and reconciling powerlessness over mask mandates, like “it’s a good thing we don’t require them because someone thanked us for being mask-free!” This is also an example of an availability heuristic when we mistake anecdotal evidence as representative data. People who don’t want masks may feel strongly about it and speak up, but those who do want mask mandates – a majority of US likely visitors to cultural entities – probably don’t think that they need to thank you for keeping them safe. Just because a group is loud doesn’t mean they are representative.

All this being said, in terms of the overall question about whether cultural organizations should require proof of vaccination, she writes that the answer isn’t currently clear but that “‘…the data suggests that the answer is “not yet…but maybe soon.'”

Advocacy Gameshow Is Now Documentary, But Will People Still Think Of Fundraising As A Competition?

You may have seen last week that CBS quickly shifted directions when their planned show to pit activists against each other in a game show like competition drew extremely negative responses from the general public.  Now the intent is to create a documentary around the work the six contestants do.

According to reporting by Salon, part of what would determine the winner was the social media responses each contestant engendered among viewers:

A press release written up by Deadline includes the details:
[…]

Activists go head-to-head in challenges to promote their causes, with their success measured via online engagement, social metrics and hosts’ input. The three teams have one ultimate goal: to create impactful movements that amplify their message, drive action, and advance them to the G20 Summit in Rome, Italy. There, they will meet with world leaders in the hope of securing funding and awareness for their causes. The team that receives the largest commitment is celebrated as the overall winner at the finale, which will also feature musical performances by some of the world’s most passionate artists.

There is so much about this process and how much the creators of the show actually know, or think they know about how non-profit fundraising works. Not to mention what sort of impression people will get about what organizations should be doing in order to garner support from them. The articles I linked about each have examples of things people tweeted in response to the planned show, comparing it to the Hunger Games. Others mentioned that in many places, activists are jailed or tortured in response to their advocacy.

According to Salon:

…more than 70 progressive groups and activists signed an open letter to CBS and Global Citizen critiqueing the premise.

“Pitting activists against one another upholds the ‘oppression Olympics’ and perpetuates the belief that justice issues must fight over ‘breadcrumbs’ supplied by those with power, resources and large platforms,” the letter states. “Ultimately, this results from the very oppressive systems which we are trying to dismantle. Our lived realities, struggles and traumas are not games, nor competitions for the consumerist gaze.”

If you are thinking you may have read about something similar not long ago, I did indeed cover a similar, though untelevised, funding opportunity the Morgan Stanley announced in May which similarly has applicants working with experts to hone their pitches to funders.

Enters Stage Right, Wearing Mask

There have been a lot of stories about shows re-opening on Broadway and how important that is to the economy of NYC. While I haven’t read everything single article, one that appeared on Bloomberg yesterday is among the most complete in terms of imagery and coverage of a variety of different arts disciplines.

The article discusses the hopes of Broadway shows like Six, which went from thunderous applause at its final preview performance on March 11, 2020…to nothing when Broadway closed down on March 12. It also takes a look at dance companies and dance performance venues, the Metropolitan Opera and NY Philharmonic and speaks to restaurant owners whose livelihood is nearly inextricably linked to attendance of Broadway shows.

The large number of images are an important companion to the article because every picture of artists rehearsing or performing–including those painting in parks–show them wearing masks. All the hopes and dreams for mounting a production are entwined with those pieces of fabric and people’s willingness to wear them and get vaccinated.

And so, even as costumes are sewn, lines are rehearsed, sets are built, and playbills are printed, organizers are acutely aware that, even in a best-case scenario, audience numbers are a long way from their 2019 levels. “It may be that people don’t show up for a while, and they come back when they feel safe,” says Deborah Borda, president and chief executive officer of the New York Philharmonic, who says the first weekend of the orchestra’s season has already sold out. “But increasingly, yes, everyone has anxiety, but people are feeling like ‘Good lord, we have to find some pathway to normalization.’”

That pathway, Borda is convinced, runs straight through live performance. “I like to think that music is a fundamental human right, like good health, clean air, fresh water,” she says. “It’s that important to human beings, and I believe that. And that’s what we try to deliver.”

There Is A Lot Of Grand Out There

My day job is Executive Director of The Grand Opera House in Macon, GA.  Around the end of the 19th century and early part of the 20th century, it was vogue to name theaters as Grand Opera Houses, even if they didn’t host opera concerts. As far as we know, the was never any fully mounted opera in my venue, for example.

However, at least once a week we get a call for tickets, refunds or a staff person at a Grand Opera House in some other part of the country. About 80% of the time it is for the one in Wilmington, DE but last week it was for one in Colorado. It seems like there is one in just about every state based on the calls we get. Not long ago, a government entity in Belfast, Ireland actually tagged us in a social media post about job openings in the Belfast Grand Opera House. (I felt that was a little embarrassing since their FB tag is GOHBelfast and ours is grandoperahousemacon.)

Any way, earlier this week I saw a Twitter conversation about grand operas in Shanghai which seems to promise even greater confusion.

Opera has a different performance style, history and association in China than in the U.S. and Europe so there are likely specific motivations for each of the organizations and venues mentioned to employ the term.

Thinking perhaps the official names of some of these entities in hanzi might differ enough that native speakers wouldn’t be confused, I did some research and it seems that the distinction is exactly the same as in English. In fact the architects for the Shanghai Grand Opera House use the same hanzi as the performance company, Shanghai Opera House: 上海歌剧院. It made me wonder if the architects made a mistake since Chinese language news sites referred to the venue planned for completion in 2023 as 上海大歌剧院。 If you aren’t seeing a difference, there isn’t much of one. Just as in English the only difference is the inclusion of the word “Grand.”

In any case, there will be some work to do establishing a clear identity for each of these entities.

When You Actually Want Your Sidewalk To Fall To Disrepair

More great stories of artists being part of infrastructure projects, this time from a Next City article that came out last week. I have written about these type of projects before and one of my favorite go-to examples is the Green Line project in St. Paul, MN which employed artists to help mitigate the impact light rail construction on nearby businesses.

This recent Next City piece discusses a similar effort in the small town of Grand Marais, MN that was also seeing the impact of construction:

She began by interviewing village residents about detours in their lives and turned their stories into a playful scavenger hunt of signage that reframed the construction as an exploration of unexpected life shifts. Detour signs sharing personal life stories are now installed throughout the village. With artist collaboration, this infrastructure project became an opportunity to turn road detour signs into messages of community joy.

In the article they talk about artist-in-residence programs in cities, both large and small, and the impact the artists have had on planning and design. However, what really caught my eye was another project in St. Paul, MN – Sidewalk Poetry.

“In St. Paul, Minnesota, artist Marcus Young turned common sidewalks into atlases of community stories by inviting residents to share poems printed in the concrete. City residents are invited annually to submit their poems for consideration to be printed into sidewalks as they are scheduled for replacement across the city by the public works department. Young saw this system-based work as a re-imagining of the city’s annual sidewalk maintenance program in which the city replaces 10 miles of sidewalk a year, a way to enhance a civic system to give it a new sense of relevance and appreciation.”

In the article linked in the quoted section above, they emphasize the fact that only sidewalks slated for replacement are part of the program, “never in new development, ensuring that the poems are able to be found across the entire city.” The project solicited poems in the languages of groups with high representation in St. Paul, including English, Spanish, Hmong, Somali and Dakota.

The project involves an interesting mix of priorities. While some people will request that a poem not appear in front of their home or business, the city is not able to fulfill all the requests they receive to place a poem in a specific place because they strive to balance where the poems are placed and because not every patch of sidewalk requires repair.

Maybe I Should Have Held Out For A House, Too

For Purpose Law Group posted the second installment of their “Nonprofits: What Not To Do,” series yesterday. The first installment dealt with the infamous Indianapolis Museum of Art job posting for a director who would help the organization continue to serve its “core white audience,” along with some other questionable decisions organizations have made.

This most recent post deals with creating prudent safeguards in executive compensation practices. It put me in mind of Drew McManus’ annual Orchestra Compensation Reports series which examines compensation for concert masters, music directors and executives.

In the most recent posting by For Purpose, they discuss how the board of the Brooklyn Academy of Music (BAM) wanted their new executive director to live closer to the facility than Manhattan and so offered a housing bonus of $968,000 so she could purchase a home nearby. This being NYC real estate, the bonus only covered half the cost of the house, but it is still a pretty dang good down payment. Since there were no provisions made regarding the house or repayment of the bonus should the executive director resign or be fired, when she did leave the organization six years later, she retained the house.

While the previous executive director being with the organization for 36 years, 16 as executive director, may have created high expectations for the new exec’s longevity in the mind of the board members, For Purpose writes the board should considered that eventuality.

Not to mention that knowledge of such preferential arrangements can impact morale among other staff in the organization, something the pandemic only exacerbated at BAM:

This scrutiny has also arisen amidst the background of severe fiscal carnage due to the pandemic; BAM lost millions. It had to “cease live programming, lay off or furlough staff and dip into endowments.”

And there was staff grumbling all along. “To be in an all-staff meeting where we were hearing so much about capital projects and how grateful Katy was to be able to walk to work was very disheartening,” said a former education coordinator. “It made a lot of us question the austerity we saw in other parts of the institution.”

It is likely that CEO compensation practices in the commercial sector influenced the board of an organization based in a world financial capital. However, there are different standards and levels of scrutiny accorded to non-profit orgs. The For Purpose Law article lists a number of resources boards can use to establish compensation standards. If you have questions, pop over and take a look.

Forgetting Artists Bring Value To The Art

Last week, Sunil Iyengar is the NEA director of the Office of Research & Analysis, penned a piece aligned with the occasion of Labor Day, commenting that the value of art often subtracts the artist from the equation.

Readers know that I have regularly written about arts having value beyond educational and economic outcomes for a few years now, but Iyengar comes at this general idea from a slightly different angle in focusing on the value the artists bring. While it is obvious that art doesn’t spontaneously burst into existence from nothing, it is also easy to occasionally forget the work doesn’t exists independently of the creative.

Iyengar writes (my emphasis):

For instance, we speak of the social and emotional learning (SEL) that derives from arts education. But where do teaching artists fit into the equation? How does their own vocational practice enable them to transmit SEL to others? Or we refer to the arts’ value for public health strategies. How do artists find themselves partnering effectively with organizations, in clinical and non-clinical settings, to build trust in community health providers?

Most conspicuously, we talk about the economic impacts of the arts—but how do we measure the opportunity costs for various sectors and communities that lack adequate support systems for artists?

It all sounds painfully schematic—using terms like “system,” “units,“ or “impacts” when discussing the arts. Know what’s worse? Neglecting to consider artists as central to any theoretical framework that might be used to launch a better and sustainable future for “the arts” nationwide.

He goes on to write about the high unemployment rates of artists during the pandemic and the low pay artists receive in the best of times, less as the economic picture began to recover during the Spring and Summer. He says while arts administrators have expressed hopes of a rebirth and re-visioning of the arts will result from the Covid enforced pause, any solution that does not improve conditions for artists and protect their interests and prerogatives will ultimately fail to achieve ambitions for change and revitalization.

Iyengar cites the results of a study conducted with participants of the Periscope program of the Arts & Business Council of Greater Nashville in which:

…“several others initiated loose attacks against funding structures that require artists to engage with community development, citing concerns about stretching their capacity, inequality of expectations between themselves and other entities also engaged in processes of community development, and burdening their creativity,” the authors add.

Robinson and Novak-Leonard go so far as to state: “The failure of communities, and specifically, funders, to recognize the primary entrepreneurial motivation of artists–a desire to maintain control of their creative process—while ignoring the considerable social good artists undertake in their practices, undermines the effort, training, skill, and labor involved in the production of art.”

…The entrepreneurial artists in our sample demonstrated an ability to see and act upon opportunities in community on their own terms.

One thing to note is that Periscope is an entrepreneurship training program for artists so the study authors aren’t saying that all artists will naturally identify opportunities to engage with the community and pursue them.

I think there is a danger in looking at these results and using it to bolster the “arts should be run like a business” mentality and mandate entrepreneurship training for anyone seeking funding. That is doomed to fail if artists aren’t ready to embrace the effort to expand their capacity in that area. A one size fits all policy is ill-advised for any group and much, much, much less so when it comes to creatives.

Sometimes You’re The Wind, Sometimes You’re The Weathervane

Seth Godin made an interesting post that intersects somewhat with the questions arts organizations are having about putting content on digital platforms. Alas, I don’t know that it provides any of the answers being sought but he makes a crucial point about not confusing distribution capacity with influence and power.

He start with the following statement:

To be powerful, a medium needs two things:
The ability to reach people who take action
The ability for someone in charge to change what those people see and hear and do

Then he provides a number of examples which illustrate that impressive statistics about the extent of reach can be essentially meaningless. This is something to keep in mind when people cite number of impressions for websites, broadcast or print media outlets. But on the other hand, he notes that sometimes the people with control are exerting it haphazardly without any sense of how to focus it effectively:

People in the music business are flummoxed by the number of new acts that are showing up out of nowhere and becoming hits on TikTok. They’re talking about how powerful this company is.

But it’s not. It’s simply reporting on what people are doing, not actively causing it.

The folks with the power are the anonymous engineers, tweaking algorithms without clear awareness of what the impact might be.

The last bit he writes puts me in mind of my ongoing discussion about how the criteria we use to measure the value of something is frequently irrelevant, but people will be convinced of it measure’s importance.

Google and Amazon used to invite authors to come speak, at the author’s expense. The implied promise was that they’re so powerful, access to their people was priceless. But the algorithm writers weren’t in the room. You ended up spending time with people who pretended they had influence, but were more like weatherpeople, not weather makers.

[…]

There are still cultural weather makers, but they might not be the people we think they are.

Certainly that last line applies to those of us who work in the arts and culture industry. Sometimes we are the weather makers and no one gives credit, but sometimes we think we are the weather makers and don’t recognize what is really moving the winds and tides.

Gentrification Is For More Than Just City Neighborhoods

Shelterforce posted a video and article about how the term gentrification manifests in different ways and thus doesn’t always conform to the same definition in every community, leading to the term being applied very broadly.  While this may not seem like a topic for a blog focused on arts management concerns, my organization recently received a grant to create a work addressing aspects of gentrification.

Shelterforce identifies four broad conditions people apply the term gentrification to and note that while over time all four may manifest in a community, only one may ever exist in the community.

In summary the conditions are: 1- housing costs rise, displacing residents who can’t afford rents and taxes. 2- Housing costs rise, residents aren’t displaced, but the character of the neighborhood changes over time. 3- Communities of color experience a “cultural displacement” where relevant businesses and places are lost or political displacement where power dynamics shift as wealthier, and perhaps whiter, groups flow into the neighborhood. 4- Communities who have experienced disinvestment are subject to new investment focused on attracting new businesses/residents rather than bolstering development for the benefit of current residents.

Until the last week or so I always associated gentrification with cities. In my mind it was something that occurred when there was focus placed on revitalizing neighborhoods either because artists, (perhaps displaced from somewhere else), had taken up residence in abandoned buildings leading to the area becoming the center of activity and with it a desire for an infrastructure supporting service, safety and quality of life. Or because a revitalization effort in one area created a ripple effect creating a demand for better quality of life infrastructure.

However, my mother has been recently talking to me about the changes that occurred in the local school district of the rural, update New York county in which I grew up. Both my parents started out as school teachers. My mother in particular would talk about how the disrespect and discipline problems she experienced substitute teaching in the 1980s convinced her she couldn’t return to teaching when we kids were old enough to take care of ourselves.

I always chalked it up to permissive parents and a shift toward the perception of the student as a customer of the education system. It is only recently that my mother talked about how people from NYC had moved up to our county because the school district was so highly regarded, but then started to push back against the culture that under-girded the excellence and close-knit cooperation that made the schools so attractive.

All this was invisible to me growing up. And the district was still very much rural at the time. My house was surrounded by fields of diary cows and fodder and the school buses picked up kids at their farms–as well as the housing developments speckling the hills here and there.

It is only in the last week or so that I realized that rural places can experience some of what is described as gentrification. I can also attest that not all aspects of gentrification appear together. When I went back to see the old house about five years ago, there were dozens of new houses awkwardly placed in the middle of fields, bare acres on all sides with only a few recently planted trees around them as foliage. (Other parts of the county have seen so much development, the exit off the NYS Thruway was unrecognizable from my visit even a few years earlier.)

However, despite all these new house in the area the same general stores, same pizza place, and same gas stations that were there as when I grew up.  It amazed me that there hadn’t been enough pressure to see new businesses pop up to cater to the community. Unless there is “I got mine” mindset to keep the community from being attractive to other potential arrivals. There was one enterprising farmer started growing hops and opened a microbrewery.  Many of the beer names have a Pacific Northwest theme so I wonder where their core clientele is located.

Seats Are Open, But So Are The Doors For More Diverse Stories

On Friday one of my colleagues at work is flying to NYC to see Springsteen on Broadway, the show that re-opened earlier than pretty much all the others. She purchased the tickets months ago when they first went on sale.

Unfortunately, it doesn’t appear most people share her level of optimism. A CNBC story reported that even the most popular titles are seeing very soft sales.

Although tickets have been on sale for months, neither “Wicked” nor “The Lion King” – the top two highest-grossing musicals in history – sold out their first week of performances. “Hamilton,” which historically sold out months of performances within minutes, also has plenty of opening week availability. Between September 14, 2021, and June 5, 2022, only one performance of “Hamilton″ is sold out.

A Forbes article projects some potential doom and gloom for the production of the show Pass Over, which has been getting a lot of great press. In fact, there is a suggestion in a couple articles that they moved up the date of their opening to last Sunday in order to take advantage of the the good press they have received.

This is somewhat unfortunate for the production of Pass Over because in addition to the high quality and expectations, there are a lot of good portents associated with the show. For one, it is the first show by a Black playwright to appear in the August Wilson Theatre since the venue was named for the esteemed Black playwright in 2005. (A lot of “about time” comments on social media noting that it took 15 years for that to happen).

According to a Reuters piece, Pass Over is among a number of upcoming shows which are being supported by first time Black investors.

However, seven new plays have been announced for this fall, all by Black writers. Some are being financed by first-time Broadway investors, including co-founder of television network BET, Sheila Johnson, who is putting money behind the play “Thoughts of a Colored Man.” Johnson and celebrity chef Carla Hall are also investing in a new musical called “Grace” about Black culinary history.

Actor Blair Underwood and former basketball player Renee Montgomery are investing in the stage play “Pass Over”, a modern twist on “Waiting for Godot.”

“There is various new money that is coming into Broadway, and that money is extraordinarily helpful and it is also diverse money, which is also very interesting and new,” said Brian Moreland, producer of “Thoughts of a Colored Man,” opening in October.

Whether we like it or not, money has a big influence in terms of what stories get told so this can be a positive indication for greater representation in whose stories get told and who is involved in telling those stories.

You Can Lead A Patron To The Door, But Only They Decide If They Feel Safe Stepping In

As something of a dovetail to my post yesterday about Drew McManus’ effort to compile a database of performing arts venue vaccination policies, (Drew reported a surge of new entries to the database overnight which I am going to credit completely to my readers), Colleen Dilenschneider posted last week that performing arts and museum audiences are increasingly interested in returning to masking requirements. (emphasis original)

At our last published masking data update (July 2), IMPACTS Experience found that 43% of high-propensity visitors to cultural entities in the United States believed that organizations should require all visitors to wear a mask. That was down from 53% on June 18, 62% on June 4, and 67% on May 2. People were feeling more comfortable going maskless!

But the percentages are going back up again.

As of August 13, 61% of high-propensity visitors to museums and performing arts organizations in the US believe these entities should mandate masks when indoors for all visitors again.

In my post yesterday, I suggested the database being compiled by McManus could be useful in supporting a case people might want to make for the implementation of masking and vaccination requirements. As Dilenschneider notes in the beginning of her post, organizational and government policy statements don’t drive attendance in and of themselves. The individual makes their own determinations about their health and safety. (my emphasis this time)

While the research is clear that potential visitors across the country are generally desiring mask mandates again and those organizations that do not have them risk jeopardizing attendance, some regions of the US don’t allow organizations to require masks…We understand that this kind of market research could be even more difficult to digest for these entities – and we hear you. Oof. However, how comfortable – or uncomfortable – people feel visiting a cultural institution given its safety protocols doesn’t change just because an entity cannot take a certain action to keep visitors safe….

Remember: Cultural leaders don’t get to decide how guests feel about their own safety, and neither does the CDC. Potential guests decide for themselves what makes them feel comfortable.

Info You Can Use: Database of Performing Arts Venue Vax Policies

Drew McManus has started a database of the different policies performing arts venues around the country have enacted.  He started it last Friday and announced the 100th entry this morning. If you follow the links, you can see both the database and a form with which you can provide information about your venue or venues in your community.

I immediately passed it around to members of my consortium as soon as I saw it last Friday. Probably the biggest value it has is providing guidance and a bit of moral support for performing arts organizations around the country so that if they are getting push back from boards and higher ups, they can point to other entities around the country and in their region who are taking certain steps.

For the venue I run, most of the self-sponsored shows on our schedule are happening in the Spring so we were just starting to formulate the beginnings of a policy when groups renting from us over the next three months contacted us to tell us what measures they would like to take. In one case we were surprised by how rigorous one group’s standards were because were concerned their audience was the type to vocally push back. It turned out their policies were heavily driven by the insistence of the artists who were scheduled to perform.

It has been a week since they made an announcement about their policies and it doesn’t appear they have had more than a couple people requesting refunds. It has shown us that everyone’s input has something to contribute to policy creation and not to make broad assumptions about how audiences will react.

Take a look at the database and add your information as you can.

 

Resource: Performing Arts Org Vax Policy Database

Considering Appropriateness of Funding Set-Aside Practices

Washington Post reported an interesting development in the Washington, D.C. arts and cultural environment last week. The D.C. Commission on the Arts and Humanities asked the D.C. Council to end the practice of setting aside approximately $7 million in guaranteed funding to a group of established city arts organizations.

That money, which averaged a bit more than $7 million a year, now goes into a general fund of more than $33 million — and anyone can compete for a piece of it. The more money there is at a community level, the more likely some of the city’s grass-roots talent will be discovered.

To their credit, the big-time beneficiaries of the old set-aside did not fight the change. Rather, they explained the economic rationale for bypassing the arts commission and lobbying the D.C. Council to give them special dispensation. They acknowledged that the funding program may have unintentionally added to arts funding disparities — with residents living east of the Anacostia River getting far less than Whites in more-affluent areas.

The article mentions this was a particularly productive development for the Commission on the Arts and Humanities which had been viewed as so dysfunctional over the past year, members of the DC Council overseeing the commission were considering whether it should be dissolved.

The article raises a good issue in raising awareness of set aside programs where many of the most affluent and prestigious arts organizations in a municipality or state are guaranteed a certain level of funding while all other arts organizations are forced to compete for the remaining funds. This isn’t on the case in the US, back in March I cited a work that discussed how powerful arts organizations were making an end run around the Australian Council for the Arts to secure their funding directly from the government.

I’d be interested to know what economic rationale the D.C. arts organizations cited to justify circumventing the arts commission and lobbying the DC Council directly. In any case, I suspect we may see more of these set aside arrangements come under scrutiny as possibly perpetuating  funding disparities within the greater community.

Searching For The Unforced Substitute

Via Artsjournal.com is a FastCompany article by Amy Globus whose thesis is that Covid-19 gave the arts world the kick in the butt required to motivate it to think about how to leverage digital offerings to its benefit.

I will say from the outset that like many stories I have seen written on this theme, as much as they celebrate the success of efforts by organizations and the millions of view garnered, there is little acknowledgement of whether anyone was able to recoup the cost of producing/adapting content for the digital medium. Though Globus does acknowledge many won’t have the resources to create 3-D digital models or virtual/augmented reality experiences.

This being said and gotten out of the way, articles like this one seem to always be worthwhile reading because they offer insight into how different organizations are creating content which is either valued added or an alternative to just pointing a camera at real life works and posting it on the internet.

The truth is, the trial and error experimentation to find what works is likely to incur costs that will never be covered.  Seeing what others might be doing can be instructive and help shorten the development process. Though there is a chance arts organizations will develop offerings which distinctly resonate with the characteristics their communities and aren’t as successfully replicatible elsewhere. We could see, for example, museums emerge over the next decade whose experiences are markedly different from others.

Or it could be like a Tiktok trend where everyone does the same choreography to the same music and makes the same faces as everyone else.

To my mind, it will be the value added or alternative content rather than the digital substitution for the live experience which will provide the best course for arts organizations.

A couple examples from the FastCompany article:

Celebrated fashion designer Thom Browne launched his 2021 collection in a virtual 3D showroom—and while the experience was developed due to COVID-19 restrictions, it certainly doesn’t feel like a forced substitute. Never before have audiences at a runway show had such in-depth access to the details of Browne’s work. In this iteration, viewers can take their sweet time experiencing each piece in 360-degree, high-definition glory. Browne now intends to include a virtual element in future launches, as a valuable component alongside live showings.

[…]

…But organizations without the budget or resources for flashy experiences needn’t feel like they’re doomed to the “old normal.”

One of the biggest successes in digital experience innovations during COVID-19 was the Frick Collection’s Cocktails With a Curator series. Low-tech videos filmed inside curators’ homes generated millions of views, proving, as The New York Times observed, that “online audiences don’t expect a simulation of a gallery visit on-screen. They want a museum experience native to the web—and that can be a little faster, a little less polished, a little more direct.”

Oh Jellyfish, Where Is Thy Sting?

Hat tip to Georgia Council for the Arts which posted a link to the Smithsonian article, Why Science Needs Art.  The article focuses largely on marine life, but the basic gist is that there is so much about science the general public doesn’t understand or have the equipment to experience that artistic execution is necessary to translate that into comprehensible terms.

One of the first examples given discusses how a student from the Maryland Institute College of Art working at the Smithsonian museum kept getting questions about how jellyfish sting.

She always got the same question from visitors, “how do jellyfish stings work?” She had the scientific answer for them but found it difficult to explain the microscopic stinging cells that fire like harpoons out of jelly tentacles without a clear visual.

That’s when a lightbulb went off in Payne’s mind. She could show visitors how jellyfish sting using art. Payne immediately got to work in the sculpture shop at her school, excited to bring the microscopic stinging cells into full view.

Payne built a 3D model of one of the stinging cells that line jelly tentacles—called a nematocyst—that visitors could touch and interact with. The model showed visitors a jelly’s stinging power and helped Payne explain how to take care of a jellyfish sting.

Later, a marine scientist discusses how she took up photography in order to capture animals in the natural habitat because they looked entirely different there than preserved in a museum.  And the merged scientific and artistic perspective have benefits toward greater application:

Her discoveries apply to fields beyond science, like technology. Right now, Osborn’s team is looking at how a spineless, free-swimming bristle worm called a Tomopteris moves to help the tech industry make better, lighter and more maneuverable robots.

But studying these and other midwater creatures takes a highly trained eye for discerning shapes. “I do illustrations, sketch and photograph the animal to understand its structure,” Osborn explained.

This ability to pay careful attention to patterns, shapes and spatial relationships helps scientists properly observe and discover—key pillars of the scientific process. It also helps them create clear visuals of the collected data. Graphs, figures and scientific illustrations are all more powerful when they have a touch of artistry.

Running An Intellectual Property Rights Grabbing Contest Isn’t A Good PR Move

Laura Zabel, Executive Director of the awesome Springboard for the Arts posted a important Twitter thread on being mindful about the way you solicit creative work from the community.

Read the whole thread, it is short but she makes the important point that you may be asking creatives to do a lot of free labor on spec and if there is only a couple winners, most won’t see any sort of reimbursement for their time. She suggests that a request for proposals (RFP) might be more appropriate. She likewise reminds readers to make sure the planned remuneration, whether it is contest prize or fee for services, is appropriate for the level of effort people will need to invest in your project.

Perhaps most importantly, she urges people not to use any language which claims all the intellectual property rights for anything that is submitted. She notes that many templates have this language in it so even if it isn’t your intention, you could be making a “rights grab.

Free Admission Wasn’t Useful But Will It Become Necessary?

According to CityLab Berliners are returning to the city’s museums, with credit being given to free admission Sundays.  Sixty-seven museums are offering free admission which is part of a larger effort to explore ways in which people can assemble during the pandemic.

 

Participating museums are required to follow hygiene and distancing rules. Offering free entrance to the museums alone won’t bring back crowds to the city center — people need to feel it is safe to visit museums and public places again, said Klaus Lederer, Berlin’s Senator for Culture and Europe.

[…]

The Museum Sunday is also one of several cultural happenings in Berlin that has found a way to attract visitors amid a sustained global health crisis. Events like the Berlin Art Week, the open-air event Draussenstadt and the Clubculture reboot weekend, a pilot project to experiment how partying can work during a pandemic, are taking place in Berlin this summer.

The free admission Sundays were being planned prior to the pandemic as a way to attract a broader audience. In the US at least research has shown that free admission doesn’t really attract new visitors, but rather attract those who already visit the museum thereby delaying their next potential paid visit by a year or two. Hearing about a similar plan in Berlin made me wonder if the same held true for Germany or if there are are more nuanced dynamics at work there.

This being said, given that people have had 18+ months of not attending public events, a situation that may extend into the near future, it may be necessary to offer free admission to entice the return of those who would normally visit. What that portends for the future remains to be seen.

Is Economic Impact Declining As Most Important Measure of Value?

As I go about arguing against using measures like economic impact and test scores for valuing the arts, I occasionally get push back from people who note that for better or for worse dollars and test score are quantifiable and compelling and therefore are what will matter most to policy makers, funders, and individual donors.

The thing is, we know that a lot of people value things that aren’t so easily measured but are deemed to be important. Scott Walters recently posted a reaction to a CNN story about the impact working from home has been having:

If your browser is blocking the image, it reads: “This obsession with “the economy” distorts the issue. Is working from home good for human beings? Is it good for the environment? Instead, we focus on latte consumption. Come on, @CNN, THINK https://t.co/qH4yKTVv2b ”

We know from research conducted by projects like Creating Connection that people view participation in arts events has having positive associations with interpersonal relationships, physical and mental health, social good, self-improvement along with other benefits.

With so much in the news about people rethinking their relationship with work and its place in their lives and stories of athletes asserting boundaries about the activities in which they are willing to participate, this is a time when people are recognizing that customary process and values may no longer be relevant. Or perhaps it is better said that people are questioning whether they continue subsuming their existing values of health and well-being to economic opportunity and test scores.

In this there is an opportunity to work on reframing the terms in which the arts are valued so that they resonate in empathy with the introspection and questioning about values and norms which is occurring.

The Logo May Be A Little Different, But The Brand Remains The Same

I had a post appear on ArtsHacker this week that dealt with the concept of rebranding.  In the post I cite an article by Mark Ritson arguing for revitalization of a brand rather than rebranding. Ritson’s position is that unless legally required to engage in rebranding, there is more to lose than gain by rebranding. He uses the UK National Lottery as a case study to make his point. I am not going to go too much into his reasoning behind revitalization here. I encourage you to read my ArtsHacker piece and perhaps move on to Ritson’s article.

The part that really got me thinking was his statement that the secret to maintaining a consistent brand was flexibility and change. His point was that the value of a brand is more related to a promise being made and not proportionally related to the quality of advertising and graphics. (my emphasis)

Step three, don’t reproduce the executions and approaches of the past – despite their proven impact. Time has moved on. Instead, ask what these key words or imperatives demand of you in 2022. That question is crucial because, although you don’t change the DNA of a brand when you revitalise it, you do have to acknowledge one of the core paradoxes of branding: consistency demands change.

[…]

If your beauty brand is all about health and nature, plastic packaging with a picture of waterfall and a product packed full of parabens might have worked once upon a time. But wake up and smell the future! Doing the same thing, over a long period of time – ironically – often makes you ultimately inconsistent with your stated brand position.

As I comment in the ArtsHacker post, if the organization identifies a problem to be solved and suggested changes are countered with “that is what people want/the way we have always done it,” that is probably the exact area you should be evaluating. It may not be that your beloved holiday tradition needs to be scrapped, but how it is conducted may no longer feel as relevant to your community as it once did.

Take a look and think about it. The post-Covid world provides an opportunity to revitalize how you are perceived in the community.

Maintaining A Consistent Brand Requires Change

Four Centuries of Romans Can’t Be Wrong

For Purpose Law Group made a post on their site advocating shared leadership models for non-profits.  They note that there is an increasing recognition that a hierarchical model with a sole leader in charge does not best serve the needs for the organization. They provide a brief list of resources people can consult to learn more about shared leadership governance, but their central thesis is that for over 400 years the Roman Empire was run on a co-leadership model which existed at every level from local magistrate to the consuls at the center of the Empire.

And apparently this structure didn’t rely on the partners getting along well with each other:

“In most analyses of co-leadership,” Professor Sally observes, “the analysis is on the personalities of the partners. Yet, this cannot be the whole story….” He explains: “The fact that the Roman Republic sustained co-leadership for more than four centuries means that there were structures, norms, and behaviors that supported an immense variety of personalities in consulship, quaestorship, and so on….”

I took a look at the article written by Professor Sally in which he describes 10 features of the Roman structure which made this work.

Right at the top is that the leaders assume and depart the office on the same day according to a fixed schedule. This prevented one person from accumulating more influence than the other. If one died prematurely of illness or in battle, they were not replaced. In terms of how this translates to the modern business world, if one person departs, the other remains in the position, but only until a new duo can be found to assume the office. The individual then moves on to a different position.

Now how this would work in a small organization where there aren’t many other positions is not addressed, though there are some good examples in the text of problems dual leaders have run into when trying to agree on an shared exit strategy.

Other features of the Roman system: Each leader would take on equivalent assignments so that neither would accumulate significantly more opportunities or glory.

There were two leaders, but one office. All perks and symbols of office were shared, including space. Sally notes in modern practice companies whose co-leaders are located in different geographic areas will have an additional office space for the partner, even if it sits empty for the bulk of the year.

There are a number of other rules the Romans followed. It is pretty fascinating to read how they were followed, the conflicts that sometimes arose in the course of trying to adhere to the model as well as the crises which emerged when decisions were made to break with the practices.

This article on the Roman practice provides a different lens through which to look at piece which advocate for businesses to consider shared leadership. So often it feels like shared leadership is an innovative approach, but in fact it is more akin to reinventing the wheel.

Little Bit Of Love For Intangible Benefits In Economic Reporting

Being a big proponent of libraries a radio story by Marketplace on the value of libraries caught my attention. Being an economics focused show, their analysis initially focused on return on investment:

Farrell: Well, there’s this recent study — this one grabbed my attention — [by] three economists [from] Montana State University, Federal Reserve Bank of Chicago and Miami University. And they calculate by some measures a healthy return on investment. So among their findings, library capital investment increases children’s attendance at library events by 18%, children’s checkout of items by 21% and total library visits by 21%. Now, OK, that’s interesting, but increases in library use translate into improved children’s test scores in nearby school districts.

Long time readers know that I am also a proponent of not couching the value of everything in terms of economics and test scores so I was pleased that the reporters followed with a longer discussion of the intangible contributions libraries make to social cohesion:

Brancaccio: So there are interesting, almost hard-to-quantify benefits as well?

Farrell: That’s right. And that’s, you know, really the thing that stands out to me is we’re living through an era where there’s a lack of trust in so many institutions and, you know, the sense that we have connections with each other, I mean, that’s splintering. Well, public libraries are still trustworthy, community institutions and most important, public libraries are open to everyone. It doesn’t matter your age, it doesn’t matter your race, ethnicity, social class and net worth.

[…]

Farrell: And this is why I think the return on investment, particularly as you’ve mentioned, the return on investment on the intangibles, is so important. So a lot more needs to be done to maintain buildings, update bathrooms, increase the number of hours that they’re open, and there’s a wonderful book by sociologist Eric Klinenberg, “Palaces for the People.” And you know, in that book, he persuasively argues that libraries, the people who work there, and the people who visit that they’re essential to our democracy, and to our community. So support your local library.

Moving Beyond Under-Served

Something has been puzzling me lately and I haven’t come any closer to figuring out the answer. I appears to me that when there is discussion about populations which are under-served by the arts in the U.S. it seems to largely be in the context of race whereas when I see the same discussions going on in the UK, it seems to be in the context of class.

Earlier this month, The Conversation had an article about there being a class crisis in the arts, citing Welsh actor Michael Sheen. The authors of the piece were based at the University of Edinburgh and University of Sheffield and it was pretty clear that they were talking about the situation in the UK.

I have also seen a fair bit of social media discussion about a Guardian article on the subject. Much of the social media conversation is oriented on class:

I am not sure if it is a matter of demographics with Caucasians, which have for better or worse been defined as the norm, being 87% of the population in the UK versus 76% of the population in US, resulting in Britons  perceiveing degree of opportunity spread more along class lines.

Or if there has been such a history in the US of linking negative associations to race, including groups who later came to be regarded as “white,” that race has become the default lens through which to assess inequities in the US.

It is not that there hasn’t been recognition in the US that inequities are based in economics. Right now people are looking a little askance at how the wealthiest individuals and corporations are spending their money and paying their taxes. In the arts, there has been a recognition that people whose families can support them through unpaid internships are often more likely to succeed. Not to mention Martin Luther King was working to build a coalition of all poor Americans, was in Memphis to support all sanitation workers when he was assassinated, and was about to embark on the Poor People’s Campaign.

It strikes me that one of the ways the arts can work toward equity and inclusion is to decouple the concept of under-served from race based demographics. I am not sure what the most constructive terminology and frame might be. I can see the consequences of only using a single dimension like economic status allowing groups to hide the fact they are neglecting to serve people of different races and abilities.  You don’t want to adopt a position of “we don’t see differences, we serve people,” because differences do exist and need to be acknowledged in order to create a welcoming environment.

Probably the best approach would be if funders did not use measures or criteria which incentivize using race, economic status, ability, etc., as a definition of under-served. The problem is, funders can collect data about participation from these demographics to show they are paying attention and want organizations to work toward welcoming a greater range of their communities, but how do you combat the perception that the organization is being rewarded for reaching out to an “other” group?

It is also difficult as an arts organization seeking to perpetuate diversity, equity and inclusion to force funders to change their criteria even as they seek support from those funders. Obviously a small step is to write a grant proposal that doesn’t employ the term under-served at all, but applications and final reports are often formatted with a bias connecting under-served with race, ability and economic status.

Are NFTs The Answer To Ticket Scalping?

An appreciative nod to Artsjournal which posted a piece by Shelly Palmer on how the use of non-fungible tokens (NFT) can enhance event ticketing security, improve the resale market, and potentially provide expanded marketing opportunities. You may be familiar with the use of NFTs as the basis of cryptocurrencies and as a result be under the impression they are something that is mined using energy intensive high powered computing. However, if you are only concerned with creating one that is unique, but not super rare, the cost and energy required to mint, rather than mine, an NFT is low and continues to fall.

Palmer outlines some of the ways in which NFTs can be employed to make event ticketing safer and more secure.

If your ownership of an NFT has been validated, a quick matching of public and private keys (using something as common as a barcode reader) would instantly verify that the person with the NFT in their digital wallet was the authentic owner of the ticket….

If someone sells their NFT ticket, that transaction can trigger royalty payments to the issuer as well as any other stakeholder – artists, sports leagues, athletes, sponsors, promoters, a charity, or literally anyone with a digital wallet. These business rules can be hard-coded into each NFT, and like all smart contracts, when a transaction occurs and the conditions are met, funds automatically change hands….

Bots, scalpers, bad actors, criminals, and 2nd-party sales on eBay or other auction sites are common. NFT tickets offer an easy way to gather actionable business intelligence about how and where your tickets are being sold and resold. You can find the exact moment of the transaction, the exact address of the digital wallets in use, the amount of the transaction, and much, much more.

Palmer goes on to discuss how NFTs can provide expanded opportunities to learn more about attendees and market to them. For example, if someone buys tickets for themselves and friends and family, you don’t know who those other people are. However, if everyone must provide a verified NFT upon entry, the digital ticket will need to be transferred to them which potentially allows any profile information associated with each person’s digital wallet to be collected. That information would conceivably allow you to promote similar events to them due to knowing they had been in attendance. Likewise, if you had some sort of loyalty program, they could be credited as having participated where they couldn’t have been before.

Also, just imagine how things would change if the artist and presenting venue were automatically getting a cut every time a ticket was resold for over face value. The way Palmer describes it, you may even be able to limit the amount at which a ticket can be resold. Though I can already envision a couple ways sellers could circumvent that.

As a more immediate and practical example – about two weeks ago we had a rental which had been postponed from Spring 2020 due to Covid. When it had gone on sale prior to the shutdown, it sold out very quickly. Based on some conversations the ticket office had, we know tickets ended up being resold and transferred. However, because we only had the contact information for the original purchaser, we were unable to communicate the rescheduled dates to those who currently held the tickets. As a result, we had about 200 unoccupied seats. Had we known who held the tickets now, we could have directed reminder communications to them instead.

Palmer says most major ticketing providers are already working on offering a NFT based ticketing service. It will be interesting to see what opportunities unfold as people recognize how to technology can be employed.  Given that competing standards will likely be appear before one emerges as the dominant format, I would caution arts organizations from signing up too early.

I also wouldn’t assume some of the dominant parties like Ticketmaster will end up running the table. Many of the big players are not focused on providing good customer relationship management tools. I suspect whomever can deliver a product that facilitates more authentic and accurate interactions with customers with ease and low expense will do well.

Barriers To Equity Admission Are Suddenly Dropped

Big news today from Actors’ Equity Association  the union which represents stage actors and stage managers. The union basically immediately opened membership to anyone who has ever worked professionally as an actor or stage manager on production and ever will, along with members of associated sister unions like SAG-AFTRA, AGMA and AGVA. Anyone who currently in the member candidate program working toward their union card can immediately become a member with any fees already paid to the union counting toward their initiation dues.

It should be noted that the definition of working professionally seems to being paid any amount as long as you can provide a pay stub. The previous process was based on a certain number of hours worked on a production under a union contract.

The union says they are doing this as a step toward diversity and inclusion due to the high degree of self-selection that has existed in the hiring process:

But Equity theatres, like all entertainment industry employers, are disproportionately run by white people, and their programming and hiring decisions show that they often hold biases in favor of people from similar demographics. In fact, recent hiring studies demonstrate that Equity contracts are disproportionately offered to white people, and the majority of new members join via a contract.  Because our membership rules until now have left access to membership in employers’ hands, they have implicitly created a disproportionately high barrier to access for actors and stage managers of marginalized identities. We have inadvertently contributed to the systemic exclusion of people of color and people of other marginalized identities from the benefits of union membership.

In a Backstage article, Diep Tran quotes Equity President Kate Shindle as saying this is not a cash grab after the Covid shutdown:

But she is adamant that Open Access is not a “cash grab” to get more money into the union; Equity was affected in the last year when its members were unable to work because of COVID-19 and thus, pay into their union.

“I am telling you the God’s honest truth when I say that no part of this has felt like any kind of cash grab,” she says.

Shindle also admits that with this change, it may mean that auditions become “more crowded,” but she believes that overall, more members are a good thing: “We’re eager to look at the ways in which structural and systemic racism has permeated our industry and say, Okay, these are things we can just fix without anyone’s permission. We don’t have to have an industry summit in order to say it should be easier to join Equity if you want to join Equity.”

One of my colleague’s first reaction was to wonder if the influx of membership would help the union’s issues with health coverage. Back in April, actors were marching in protest against the union’s change in the number of weeks members had to work in order to receive health coverage, in addition to calling attention to racism, sexism, and unsafe work environments.

It will be interesting to see how this move plays out over the next few years. One of the biggest challenges will likely be broadening the appeal of union membership geographically. While it sounds like anyone who performed for a small stipend could become a member of Actors’ Equity, the restrictions on working on non-union shows may limit people’s opportunities to participate in local or regional productions.

For decades now the fact that acting opportunities were oriented in a few cities, particularly New York City, has been identified as a significant problem. (Call out to Scott Walters who often wrote on this subject.)  The joke about needing to move to NYC from Milwaukee in order to audition for a part in Milwaukee wasn’t far from the truth.

Equity is probably going to have to create new sets of rules that allow people to perform in myriad more circumstances than they currently are. The union was formed over 100 years ago to protect actors from exploitative situations and there are still many areas in which advocacy of a few broad basic work rules like the recent trend away from grueling rehearsal schedules can create new standards of practice.

 

There Will Be More Dancing In The Streets

I saw an article on CityLab about some pretty successful Open Streets efforts that rose up during Covid.  If you aren’t familiar with the concept, Open Streets is a national effort to temporarily close streets down to traffic to allow for community use of the space.

Where I live, a local organization works to shut streets down a couple times a year in different neighborhoods around the city. Part of the local effort has been to perform different projects which help make the streets safer by making drivers slow down and become more aware of pedestrians.

I was surprised to read in the CityLab piece that one group successfully managed to shut down a 30 block span of a street in NYC for 12 hours every. single. day.  While technically that is a temporary shut down of the street, it is increasingly becoming a permanent feature.

Programming was paramount. Practically each day, there is something going on in the street. Salsa and the Colombian coin toss game of sapo on Tuesdays. Family bike rides on Friday. The avenue even has its own newsletter. “If you don’t activate the street, people won’t feel comfortable using it,” said Burke.

Alejandra Lopez, a local resident, had stopped by last week for a bike helmet, but they were all out. Instead, she found out about the English classes that are also held on the avenue, which brought her back today. The Open Street reminded Lopez of her hometown, Bogotá, and its famous weekly Ciclovía. “This is like the evolution of that,” she said, carrying a new helmet in one hand.

The daily effort is driven by 100 volunteers and is mostly funded by donations. Some of the people who teach the language and dance classes are paid a stipend, but most all the work is done by volunteers. The vision, however, is to turn it into a work training program.

The program could provide summer jobs for teens, or re-entry training for formerly incarcerated people, with transferable carpentry and landscaping skills. (Burke called for crossing guards to be hired from nearby communities.) To Maerowitz, the Open Street could be more than just a space to spread out: It could be a site where one’s community is strengthened.

“We can give neighbors ownership of the street through work,” she said.

The article talks about some of the issues and tensions that have emerged in different Open Streets projects around the country. There is always push back and anger from some drivers at having streets shutdown, but organizers have discovered some socio-economic forces at work as well. There has been criticism that Open Streets projects are often sited in wealthier neighborhoods, but some have observed that there is often resistance in poorer neighborhoods based in skepticism about broken promises of the past as well as lack of consultation and communication with residents.

Last year, the launch of Oakland’s Slow Streets program faced a barrage of criticism over lack of community input, with Black and low-income residents expressing far less enthusiasm for the traffic restrictions.

[…]

…in poorer areas, they hit resistance, highlighting disparities ingrained in traffic violence. If a neighbor in a marginalized community grumbles at a program meant to enhance safety, and the response is to scrap instead of fix, something else may be at play there.

“When you apply the layer of historical trauma that communities of color have experienced, it’s a reaction formation,” Logan said. “I’ve been so hurt from you that it’s easier to push you away than to collaborate and figure out a solution. The last time we talked about promises, you broke that.”

I Noticed You Checking Out Those Brush Strokes

CityLab had an article about an art museum in Bologna, Italy which is using eye tracking to learn how visitors interact with works on display. In the process, the museum has learned unexpected things about their visitors.

Let me just get this out of the way and say that my cynical mind immediately saw this technology becoming the basis to optimize attendance, sales, and ultimately what sort of art gets created based on what seems most popular.

This being said, the technology can also provide feedback and opportunity to better inform, engage and lower barriers for visitors. Or perhaps, as suggested in the last paragraph below, curators may find that visitors don’t value the same things they do.

Part of me would be curious to see if they put this technology up in some place like the Louvre, are there works no one suspected was getting attention as people made their way to and from the Mona Lisa. Does something catch people’s eye that makes them pause a moment? Is there a minor, but significant flow, to other galleries that no one had observed?

Some of the researchers’ findings have been unexpected. Examining observer data from the two sides of a 14th-century diptych by Vitale degli Equi, data showed that “attention was immediately attracted to the ‘busier’ representation of Saint Peter’s blessing, to the right,” said Bologna Musei President Roberto Grandi. He was surprised to find that many visitors simply skipped the diptych’s left half.

The data could lead to changes in lighting, staging and placement of artworks in relation to one another, Grandi said, with findings suggesting that museums and galleries might want to rethink how to make some paintings and sculptures more visible and accessible.

The life-sized statue of Apollo of Veii, dating back to 510-500 B.C., is a case in point, the researchers said. Though the statue is one of the crown jewels at Rome’s National Etruscan Museum, a separate test of ShareArt showed that relatively few visitors give it the attention experts feel it deserves. Placement near the end of the collection, possibly chosen in a “best-for-last” approach, may be leading patrons to skip the artifact altogether, ENEA’s Marghella said.

Did Covid Suddenly Make You More Aware of Sidewalk Space?

The Americans for the Arts blog had an interview with an arts group that was flexing their skills to solve problems in their community. They spoke with Yin Kong, one of the founders of Think Chinatown which started the initiative Assembly for Chinatown to provide outdoor dining for restaurants in New York City’s Chinatown.

While restaurants in other parts of the city were able to find ways to cope with Covid restrictions by setting up dining on sidewalks or in dedicated parking spaces on the street, Chinatown has narrower sidewalks and streets. Regulations frequently changed and violations earned a $1,000 fine. Outdoor dining really hadn’t been part of the business practice among Chinatown restaurants so between physical restrictions, legal hurdles, and custom there was little incentive for the financially ailing restaurants for that neighborhood to pursue outdoor dining options.

Think Chinatown collaborated with A+A+A Studio to write a guide on how to build affordable structures that met Department of Transportation guidelines. Artists worked with business owners to decorate the structures in colorful murals.

We removed the financial risk for these restaurants by covering the construction costs. We selected restaurants where we believed the impact could most be felt. For the most part, the project has helped bring attention to businesses and provide more space.

We are still connected with the restaurants who participate—we do not drop these and leave. We live in the neighborhood and are here to adjust. For some murals, it has been almost a year [since they were created], so we are repainting. We want them to continue to be colorful, delightful work.

The Assembly for Chinatown page mentions the project has helped 13 businesses at nine sites. In some cases, adjacent businesses got wrapped into the effort. In one case, a restaurant, cafe and florist had a structure constructed. In another, a restaurant and neighboring tea importer shared a space.

The interview is short, but it is clear that the perceptual, legal, and logistical hurdles they faced required a lot of time and effort to navigate before the first two pieces of wood were attached together. They provided access where it didn’t exist or seemed difficult to achieve and got people thinking of new possibilities for doing business in their neightborhood.

Headlines Writing Checks That The Body Text Ain’t Really Cashing

Yesterday, economist Tyler Cowen addressed one of the dichotomies being recognized in the arts sector – the conflict between values of equity, fairness, diversity, etc., espoused in the arts world and the transactional nature of arts patronage. Discussions of how the arts are supported and funded are becoming an increasingly prevalent topic of conversation.

Cowen, who is most definitely an avowed supporter, consumer and advocate of the arts takes a bit of an academic analytical approach to the “wokeness” embodied in The Art Newspaper articles on visual art.

To put it bluntly, the art world is torn. In terms of demographics, the art world should lean fairly hard left, at least in the Anglo countries. It is highly educated, cosmopolitan, wealthy, and “aware” of the world. And many of the individuals operating in the art world do lean fairly strongly to the left. Yet the art world itself is based on principles fairly different from Woke and often directly opposed to Woke.

First and foremost, the art world is based on ownership of property. Most (by no means all) of those properties were created by dead white males, or perhaps by living white males.

Art markets typically are ruled by Power Laws and massive inequality, with most works going to zero value and a small percentage of the creators hitting it big…. Indeed, you earn status by showing how discriminating your eye is, which means by dumping on the works that aren’t going anywhere.

Textiles, which are arguably the “most female” genre in terms of their creators, are worth systematically much less in the marketplace…(…The same is true for some kinds of pottery as well….)

Some of the issues he addresses I was aware of but hadn’t thought of in the terms or context he expresses.

Part of the point of his post was illustrate there is a breadth of intellectual discourse about art & culture that doesn’t immediately gravitate toward the extremes of woke or anti-wokeness. Of The Art Newspaper he says, “It tries to incorporate Woke rhetoric into an essentially non-Woke and anti-Woke set of customs and incentives and property rights.”

You will have to read his analysis of how they achieve that balance in various articles he cites. Basically, he says the body of the articles turn out to be less controversial than the headlines suggest.

Some of the commenters to the post suggest that Cowen uses “woke” so frequently in the post because he is intentionally trying to beat all meaning and emotional associations out of the term.

It Turns Out Scooby-Doo Was Combating Unprincipled Gentrification

Last week my organization was notified that we were being awarded funds for a grant we wrote to address the issue of blight in our community. The project was inspired by a comment a friend of the venue while indicating a house she felt was the place everything went wrong for her family.  We will be pulling stories together of houses that exist and no longer exist (demolished to create an industrial district that was in turn abandoned) to raise awareness that the solution to blight may not always be a bulldozer.

I say this to provide a little context for a story I saw in CityLab today that suggested that Scooby-Doo cartoons were responding in their own way to the widespread destruction of Victorian houses during the 1970s. The article notes that most of the stories in the cartoon were set in creepy Victorian era buildings, addressing a general perception of that style of architecture during that time.

Victorian neighborhoods fell prey to demolition during this period as urban renewal projects smashed through buildings that were often seen as musty, decrepit hangovers from a poorer, miserably car-less past.

San Francisco’s Fillmore District, for example, was substantially redeveloped, scattering its mainly African American residents to the East Bay, while the now celebrated Victorian district of Old Louisville saw over 600 buildings demolished between 1965 and 1971 alone. These losses didn’t go unnoticed, and the early 1970s was also a time when grassroots historical preservation societies fully ground into action,…

[…]

Indeed, the show sometimes tackles these issues directly. The classic Scooby-Doo villain is a developer or greedy landowner, scaring people away from their property by dressing as a ghost or monster, only to be unmasked and confess everything to the band of “pesky kids” just before each episode’s final curtain. Occasionally, even urban renewal itself crops up. In one episode a developer constructing new buildings in Seattle is also secretly plundering treasures from the subterranean street network built in the aftermath of the Great Fire of 1889.

It probably shouldn’t be a surprise that the cartoon was a reflection of the times. The Flintstones, also from Hanna-Barbera, was originally aired during prime time for an adult audience, and was not intended primarily for a younger demographic. As we have recognized in recent years, the content of comic books does not necessarily address non-serious themes.

Colorado And The Case Of The Hidden Salary

I have noticed Drew McManus will get me riled up about an arts administration topic and then suggests I write an Arts Hacker post about it. Last week was no exception. Last Thursday he posted about how he had gone back to requiring employers posting positions on Arts Admin Jobs to include a salary range.  He had done so because there was a growing demand among job applicants and others within the non-profit world to have salaries included.

But that Drew also noticed an editorial on the Chronicle of Philanthropy (registration required) was making waves for suggesting that omitting the salary was in everyone’s best interest. And boy did that garner a spirited response from readers.

With good reason since part of the rationale seemed to be along the lines of someone being grossly underpaid at $40,000 would be too intimidated to apply for a job more appropriately paying $120,000, so it is better to keep the salary hidden….you know, for their sake.

There is a lot more to the effort than just some opinion pieces. As I note in my Arts Hacker post, Show The Salary started in the UK and is an international effort that probably extends even further than my research turned up.

There are definitely signs that there will be immense resistance by companies and organizations to list salary ranges. While there are a number of states and municipalities which have rules against requiring or discriminating against applicants who don’t provide their current salary, only Colorado requires employers to provide salary and benefits information in their employment listings.

As a result, a number of companies who allow employees to work remotely are specifically saying Colorado residents can not apply for open positions. Nike says residents will need to move from the state before performing any work.

Since there are a significant number of positions open in the arts right now, including at the executive level, there is an opportunity to create a strong precedent and expectation of listing salary ranges. Such a simple move is likely to exert a lasting influence and shift in the general work culture among arts organizations going forward.

There is more detail about the whole topic in my Arts Hacker post so check it out.

 

Time To Include #ShowTheSalary In The Hiring Process

 

We Are All Books In The Human Library

Looking at some storytelling resources I came across a related project I was unaware of. The Human Library trains volunteers to be “books” you withdraw to learn something about some taboo/prejudice/discomforting feelings you may have about a topic.  The Human Library tagline is “Unjudge Someone.”

The videos I have found are much better at explaining the process than any written materials I managed to come across.  The project was started in 2000 in Denmark by Ronni Abergel whose TEDx video is the first below. They have spread the idea to 84+ countries. The library project collects human books on different topics ranging from religion, race, national origin, belief/philosophy, gender, appearance, sexual identity, body type, disabilities, experiences and myriad other categories.

Librarians have a list of books available to be taken out on any particular day. The reader(s) (the conversations may be one on one or small group) request a human book on a topic they want to learn more about and then they go off to have an encounter for about 30 minutes. Since the organizers want to ensure a safe space for everyone, my impression is they limit the physical borders in which the books may be read.  According to Abergel, if there is a question the human book wishes not to answer, they respond by saying something along the lines of “that page has not been published yet.”

I am sure there are other measures they must take to make sure people feel safe. Perhaps it is part of the training they do with their human books. Participation requires making yourself really vulnerable. Abergel says we often censor ourselves in public and don’t ask questions that are considered impolite, (i.e. Why are you so fat?), and this is an opportunity to ask those questions.

He also cites an example of a reader not believing a human book was Muslim because they didn’t conform to an image they held about Muslims. I wasn’t quite sure if the person recognized they had preconceptions or if they refused to believe the truth of the situation. Regardless, I am sure there are some people who will leave still holding the beliefs they entered with.  The Human Library organization is making a bet that people’s notions will change at some point, even if it isn’t immediately.

On the other hand, the organization also knows that we all have some aspect of ourselves which would qualify us to be one of their books–something that others see as a taboo topic or would be uncomfortable discussing–it might be as simple as experiencing the death of a loved one. If they can get participants to recognize that then there is an opportunity for greater empathy.

 

Interviews with participants at a Human Library sited at University of Albany (NY)

Keep Your Eyes Open For NEA American Rescue Plan Grant Webinars

While everyone is waiting for their Shuttered Venue Operating Grant (SVOG) application to be processed, you should be taking a look at the National Endowment for the Arts American Rescue Plan (ARP) funding. The NEA just held a webinar today about it, but most states and regional arts organizations are having one for their members. Americans for the Arts is having one on July 6.

In a nutshell, the reason why you want to apply for this is because there are far fewer restrictions than usual on the program. The only broad categories that they won’t fund are capital improvements and project grants. Usually all they fund are projects. They still don’t provide funding to individual artists.

They will pay for operational costs like salaries and non-capital equipment.  You can apply even if you have an SVOG grant pending or have received funding from other programs like PPP or EIDL.  You just can’t apply for reimbursement of the same expenses covered by another program. So if other funding covers salaries until December 31, you would need to apply salaries from January 1 onward to the ARP grant. The funding can be applied across two years which allows some time to regain momentum lost during Covid.

They have a PDF prepared with all the information you will be expected to provide. Note that everyone has the deadline of August 12, 2021 to submit a short form application on Grants.gov, but then organizations whose legal identity begins with A-L will apply through the separate NEA applicant portal August 19-25 and those with names beginning M-Z will apply August 27-September 2.

My guess is that they are trying to avoid a lot of the snafus which plagued the SVOG program.

Take a look at the information and find a webinar to attend. As you might imagine there is a ton of interest in these programs. I received an email about 2-3 hours before the webinar started that they had reached capacity with registrations and keep trying to get in if you are initially blocked so I queued up 20 minutes early in the hopes of being admitted.

Art As A Medium For Teaching Coding

In an illustration of how arts and science can be mutually supportive, NextCity had a piece about an effort to train art teachers to teach girls to codeCode/Art was started by MIT grad Amy Renshaw in an attempt to make coding more interesting and accessible to girls.

Art as a way to pique girls’ curiosity makes sense to Renshaw—art skews female when it’s an elective, and there’s more flexibility in the curriculum. Research backs her up: Girls’ interest in computer science increases when the classroom environment reflects art and nature rather than stereotypical geeky decor, like Star Trek posters. Research also shows girls’ involvement with computer science should start before eighth grade, at which point cultural stereotypes are already taking root.

[…]

To create a comfortable learning atmosphere, facilitators are open about their own struggles and encourage the teachers to tap into each other’s knowledge and experience. They are assisted by college-age interns, who are then available to help in the classroom

Code/Art started out in Miami-Dade schools in 2019. As you might imagine, the pandemic put a damper on roll out to other cities as well as the level of participation among teachers in Miami. That said, one of the teachers interviewed, Nancy Mastronardi, credited involvement in the Code/Art curriculum with keeping her energized and helping her avoid the burn out many of her colleagues felt. Some of her students started meeting on Zoom independently of her class to continue working on their ideas.

Mastronardi also started an after school Code/Art club, as have other schools in the Miami-Dade school system. While club participation in the school system dropped during the pandemic, in a survey of club participants, “…52% said they plan to major or minor in computer science in college and 87% said their club motivated them to continue coding in the future.”

Really Don’t Want To Think Of Post-Covid Marketing As Online Dating

Back in March Harvard Business Review (HBR) had a piece on how marketing will change post-Covid.  It is definitely geared toward commercial business and often oriented toward business to business sales rather than individuals, but there were some interesting observations, some of which have long been points of discussion in non-profit arts.

4. Old truth: Courting customers is just like dating.
New truth: Courting customers is just like online dating.

I mainly include this one because of the imagery this evokes. The article notes that marketing used to be a numbers game. Like dating, you would present yourself broadly in public at parties, bars, and other public places, using your best lines, seeing who might be interested. These days where people make split second decisions before swiping, they say the numbers game is algorithms and not chance and broad exposure. Essentially they say data driven decision making is going to be more valuable than trying to increase the frequency people see your face.

5. Old truth: Customers must sit at the heart of your marketing strategy.
New truth: Customers must sit at the heart of your customer journey.

…We have all called customer service and spoken to a call center rep or chatbot that was not operating with the same information as a retail location — and vice versa.

…Marketing must be viewed in the context of the full end-to-end journey and, where possible, work to connect the dots.

The idea that people would go from being first time attendees to subscribers to donors and perhaps volunteers or board members, across a span of years is a frequent subject discussed in the arts so this concept is not new.

What caught my attention was that they said the answer to making sure everyone in your organization was operating with the same information is not to consolidate all operations and communications through one location. Rather it is ensuring everything is aligned around the customer’s need. This certainly makes sense because you often have different types of customers. There aren’t only ticket buyers, subscribers, donors and groups, you might have operations that include renters, students, and other constituencies. The best point of contact for each of these is different, but it is definitely to your benefit if each area is aware of how the others interact with their specific group.

In other words, as I have said over the years–marketing is everybody’s job. The organization can’t run effectively by taking a siloed view as to what their role and interests are.

8. Old truth: Your brand should stand behind great products.
New truth: Your brand should stand behind great values.

[…]

In fact, key themes from EY research show that while quality, convenience, and price still very much matter to consumer choice, factors like sustainability, trust, ethical sourcing, and social responsibility are increasingly important to how consumers select their products and services. Marketing has an opportunity to educate the broader C-suite (and even the board) on the importance of brand values when it comes to differentiating in a post-pandemic marketplace where brand preferences have been upended.

If you have been working in the arts for any length of time, you know organizations have long espoused values about equity, inclusion and access, but it is no long sufficient to say these things, it is necessary to translate these values into action. The authors of the HBR article recognize that the impetus to change will not necessarily come from the top and it may require advocacy from staff to executives and board members to effect the change that is needed.

Maybe It’s Not The Performance That Should Be Streamed

Covid forced a lot of conversations about the value of streaming content from performing arts venues and visual arts galleries.  As we emerge into more optimistic times, some groups are already planning to make streaming part of their programming mix while others are happy for the opportunity to jettison the practice.

I was reading an article in FastCompany today which discussed how video games were driving tourism to places like Ireland and Italy based on fictional depictions of the terrain, buildings and other features of those places. And the games were doing it with the encouragement and cooperation of the official tourism organizations of those places.

That called to mind the fact that movies like Star Wars and Lord of the Rings have inspired people to travel to places in Ireland and New Zealand which served as settings in those movies. Organized tours of Game of Thrones locations will take you across multiple countries.

Then there is also the issue of the quest to visit Instagrammable places by thousands threatening the natural surroundings.

This made me reflect upon the idea that it isn’t the realistic depiction of a location, but rather the idealized or creative concept overlaid on the reality which is drawing people. Yes, that is sort of central to the description of television, movies and video games and that isn’t what live arts experiences are all about.

I will admit this isn’t a fully formed idea, but it occurred to me that maybe a focus on the performance experience isn’t the way to do. I can tell you from experience that trying to stream a live event without much of the equipment used in television and movie making present yields a disappointing product.  Not to mention, even if you remember the buffering issues YouTube frequently had, they have largely ironed those out. As a result, people expect the same smooth delivery experience from an image being delivered as it is being created as they receive from a video available in its entirety before you think to ask for it.

So instead of the performances which can’t meet the quality of movie and television production without a lot of money or removing the elements that make live experiences distinct from recorded experiences, are there other things that can be centered in live streamed content to encourage people to become engaged? Is there something about the exterior of the building? The surrounding town? The buzz and bustle of the audience in the lobby or in the neighborhood prior to a show? Does that activity orient around a unique feature of the lobby?

Basically, if someone wandered in accidentally, would they have a sense they were missing out on something great and can you stream that?

Likewise, is there some element of the experience that will fire the imagination even if it is overlaid with CGI  for a movie or rendered in a video game? Is there a way to make these things come to pass? While you don’t want to misrepresent what you are all about and have people feel you oversold or did a bait and switch, people are clearly interested in viewing the reality behind the fiction.

The term “Internet famous” is used to imply a certain niche appeal, but sometimes that is enough.

Every location and organization is going to be different in terms of what is available to be leveraged. As I mentioned, this is definitely throw it on the wall to see what sticks type of suggestion. I toss it out in the hopes of shifting thinking away from the idea that the live performance is the central thing that draws people to conceptualizing what else may be perceived as valuable.

This is highly unlikely to generate long lasting engagement and shouldn’t be viewed as a way to build future audiences and donor bases. (Unless there is a connection with an existing affinity group like Lord of the Rings fans.) Knowing there will be guaranteed churn, you don’t want to sink a ton of resources into this unless you discover it results in increased local/regional resonance that leads to return visits. But emerging from Covid, a surge of buzz and activity around you might be what is needed to jump start things again.

Has The Time Come For Digital Program Delivery?

When I saw a story on CityLab about restaurants replacing their printed menus with digital ones, I began to read it eagerly. Staff at a couple of venues at which I have worked have long had conversations about the paper waste generated by discard or unused programs. (Even if I printed 200 fewer programs than we had people in attendance, I would inexplicably still have multiple boxes of unused programs left over.)

The trend away from program distribution due to Covid has seemed like a good opportunity to eliminate printed programs in favor of digital delivery by QR code or large lobby screens and by emailing copies to ticket purchasers in advance of a performance.

There is some great opportunity to be proactive with advance distribution of program content to provide additional materials to help people prepare for their experience. If people are inclined to peruse the program book file prior to attendance, they would probably welcome a short, clever explainer video the venue creates to enhance the upcoming experience.

As I read the CityLab piece, it became clearer that digital delivery, like all technology has the potential to be a double-edged sword. I was already aware that there was some psychology involved with pricing and placement on printed menus to direct people to certain dishes. I wasn’t as aware that alcohol distributors had been printing the beer/wine/spirits menus for bars and restaurants and using design tricks to steer people toward their own products. Though obviously that makes sense.

Likewise, digital menus format can be beneficial because you can swap between breakfast/lunch/dinner/brunch menus at the appropriate times while using the same QR code or screens. When you run out of an ingredient or product, it can be removed from the menu so people don’t try to order it only to be told you are out of that food.

On the negative side, digital menus can be adjusted so that people at one table are being charged more than people at the next table based on data compiled about their spending habits and interests. The article also points out that cameras on phones are built in eye tracking sensors which can help the restaurant learn a lot about its customers and what is getting noticed on the menu vs. what is being ordered.

In terms of arts venues, there is already capacity to use the data tracking integrated into ticketing and email software and Google Analytics to discover when people are viewing digital program book content on websites and what devices they are using. With just a little more sophistication in software tools added in, it is entirely possible to gain additional insight into audience interests and habits to assist with decision making. Really well developed tools can reveal a great deal more.

I feel like I am just scraping the surface of what is possible. Anyone see other possibilities?

Actually, it would be interesting to know who many people out there are considering shifting primarily to digital programs, outside of any content you have available for persons with disabilities.

Podcasting As The Next Wave Of Marketing Placement?

Last week I saw an article reporting that podcasts have been a growing revenue source for NPR in recent years.

NPR podcasts reach more than 21 million people, and the most popular shows have over 5 million listeners every month. Moffet said NPR’s podcasting numbers are comparable to that of prime time television in terms of advertising reach for a brand.

Monthly, NPR has about 163 million users, and hosts seven of the top 20 podcasts in the United States.

I mentioned to a colleague we might want to look into whether our local stations offer any opportunities to insert promotional messages into podcasts on a regional basis. It seemed like a good opportunity to target specific demographics and affinity groups. According to the article, very few people skip the mid-program sponsor mention making that a prime placement location.

My colleague mentioned that one station she was aware of did insert promotional messaging into podcasts, though I didn’t think to clarify if that was for content produced locally at the stations or was in nationally distributed podcasts.

In any case, it seems like something to look into in order to put a little pressure on stations to considering offering that capacity. (I strongly suspect there are people already working on it.) It might also be an opportunity to nudge stations to carry and promote more locally/regionally based podcasts are part of their mix.

Or even better, arts organizations may want to cut out the middleman, research who is doing a locally/regionally based podcast, and arrange to sponsor their work. If you are looking to diversify your audience base and there is already someone reaching those demographics with podcasts, depending on the scale of their operation sponsorships can potentially help them expand their reach, buy better equipment, and reimburse them for what has been a labor of love. Cultivating a good relationship with them might yield better results than a broadcast radio program with comparable listeners.