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Stuff to Ponder: Quality Vs. Emotional Satisfaction

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Back in 2005, I wrote about a study by the Urban Institute dealing with attendance at cultural activities. Looking back at the study, The Diversity of Cultural Participation, I am still a little puzzled by one of the results. I’d love to know if there has been any additional insights developed since that time.

What they had found was that the majority of attendees went expecting an emotionally satisfying experience but far fewer felt they had one. Yet few people entered performance halls expecting a high quality experience but more left feeling they had one.

I make a number of assumptions and guesses about the reasons for various findings in my post, but as I say, I have no idea if I am anywhere near correct. The only thing I could think to add is that people see a lot of movies they feel are poor quality but are emotionally manipulative and bring those expectations to performance halls and museums. I would love to hear what other people think or have discovered.

2012 New Year’s Resolution

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My suggestion for a 2012 resolution to all my readers out there is a musical one. The words of They Might Be Giants, “Whistling in the Dark.”

There’s only one thing that I know how to do well
And I’ve often been told that you only can do
What you know how to do well
And that’s be you,
Be what you’re like,
Be like yourself,
And so I’m having a wonderful time
But I’d rather be whistling in the dark

[youtube http://www.youtube.com/watch?v=YyhGtKAkNTo&w=420&h=315]

Diversity vs. the Brand

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Apropos to the recent aggregation of articles on You’ve Cott Mail about diversity in the arts, I wanted to point back to a post I did a few years ago about the pressures of protecting the brand image which may make it difficult to achieve diversity.

In the post I point to how everyone from Ivy League universities to car companies will willingly eschew the opportunity for immediate gain in order to protect their brand image. Arts organizations may have the best intentions for diversifying audiences, but the fact that funders/donors/sponsors may desire to have their name before the eyes of certain demographics will drive many choices that are made.

Info You Can Use: Arts In Every Classroom

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I had nearly forgotten about this arts education resource. Back before I started using the “Info You Can Use” tag I came across Annenberg/CPB Arts In Every Classroom series on television.

All the episodes from the series are available online. What is great about this series is that it shows teachers working on developing activities for their students. You not only get to learn some new ideas for classroom activities, but also the process for developing activities customized to your situation.

Side Effects of Cultural Policy

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I hope everyone had a wonderful and restful Christmas yesterday. As I understand it, today is the seventh day of Hanukkah. And of course, we are just in the beginning of the 12 days of Christmas (which gives those who have procrastinated in their gift shopping to save face by the Feast of Epiphany.)

It is frequently mentioned that Hanukkah was never really a significant Jewish holiday but that its proximity to Christmas celebrations helped to make it so. That idea of how cultures influence each other is related to today’s blog post retrospective.

Back in 2005 I made a post about indirect outcomes of cultural policy. The fact that the U.S. doesn’t have a cultural policy is a policy of itself, but unfortunately limits the conversation we can have about the value of the arts. Yet the U.S. government actively used it arts and cultural assets as soft power influence around the world.

I also talk about how artist lead gentrification can improve neighborhoods and how the same high rents which displace the artists which made it happen can also result in the destruction of ethnic enclaves.

Dickens, Illustrated

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By the time you read this, I should hopefully be at my sister’s house teasing my nephews. Fear not loyal readers, for I have scheduled a series of posts according to my usual publishing schedule. I will also be attending the Association of Performing Arts Presenters conference at the beginning of January and should have some insights to report from there.

As I was looking back at some old entries to see if there was anything I might want to link back to in my absence, I came across a post about groups trying to use graphic novels to get kids interested in great literature. In that entry, I noted that something similar had been tried with Classics Illustrated back in my parents day but had failed because there was too much content to squeeze into too few pages.

It got me to thinking, it might be possible to do a credible job by turning great works into web comics. I will confess one of my guilty pleasures is to follow a number of web comics. One I will cop to reading is posits that the world mythologies are actually based on the conflicts between humanoid aliens from another dimension, one group holding to a philosophy of authoritarian rule (Titans) vs. a more free will philosophy (Greek gods).

Because it is expected the story will unfold over the course of months or years, some of the restrictions inherent to print don’t apply. Also because people can read the comic on computers and mobile devices, distribution issues are less problematic.

There are plenty of classics like A Tale of Two Cities that will make for exciting reading without any need for embellishment. A lot of plays, operas and ballets could benefit from a comic book adaptation as well. Linking to the completed comic could serve as a study guide for a lot of organizations.

Yes, students would use the comics as a substitute for reading the book for class. But they are already watching the movie, reading synopses and buying papers as a substitute for work already. Doing a thorough job with the web comic would provide an opportunity to make people aware of the full content of the literature that they would normally avoid reading.

The Arts Org and The Pro-Am Can Be Friends

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Arts Orange County Executive Director, Richard Stein, recently linked to a study his organization commissioned about how art organizations were acknowledging the rise of Professional-Amateurs (Pro-Ams). The study, Professional-Amateur Engagement: A Balancing Act in Arts Organizations, studies the literature and practices addressing people’s desire to become more involved with the arts, but not necessarily as a career path.

If you aren’t really familiar with Pro-Am concept, this is a good place to get up to speed on the topic. Especially the prickly topic of how to define “amateurs” without marginalizing or offending someone. The paper also provides some case studies of organizations who have created programs to involve their community.

Pacific Symphony placed 20 pianos around town and organized a number of on and off-line activities surrounding them. They also had a program called ““OC Can You Play With Us” which partnered community musicians with symphony musicians to rehearse and perform a concert performance with the Pacific Symphony. What I liked about this program was that Pacific Symphony used it to also call attention to the existence of other community orchestras as resources rather than keeping all the attention on their own organization.

The paper also mentions the Royal Shakespeare Company (RSC) and STREB, both of which offer workshops and classes to help people hone the skills and knowledge for their own activities, be it a performance company or their own personal practice. RSC has also opened up their stage to 10 amateur regional companies to mount their own productions on the RSC stage.

The one program that really tickled me was Armand Hammer Museum of Art‘s Visitors Dream-In.

“the Hammer invited “dreamers” to make a $25 campsite reservation to “camp out in the Hammer courtyard and collect any dreams that occur during their stay.”67 The campers were treated to experimental dreaming workshops, bedtime stories and a morning waking concert; on the next day dreams were reenacted by Gawdafful Theater.”

I just thought this sounded like a cool idea and according to their blog, they had about 170 register to participate.

Customer, Know Thyself

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I will admit that one problem of which I have often been aware is that it is difficult to make everyone at my theatre aware of the myriad forms of relationships different people have with us. Since there are some people who have been working for the theatre for 35 years, I am actually often less aware of a person’s history with the organization than some of the employees.

Chad Bauman tackles this very situation in an entry on his Arts Marketing blog. He relates a situation we have all probably been in: A person approaches our organization with a transaction they want to make. However, because their relationship with the organization doesn’t fit into the straightforward rules we have set down, they are not extended the courtesy accorded those less closely involved with the organization. Fortunately, someone who knows the value of the customer’s relationship with the organization is on hand and provides direction.

Bauman goes on to talk about the improvements they have made with their practices so that the communications and development departments are contributing to maintaining long term relationships with their constituency and community.

But in the course of his entry, I think he also ends up answering the question posed by the title of his entry – “Who are your best customers (and why many don’t know)?” He talks about how they replaced their old ticketing software for something with more integration and then hired someone else to write an algorithm that would alert their staff when they were speaking to someone with a high value relationship with the organization.

The best software certainly doesn’t mean anything if the practices of the organization don’t support the goal of cultivating and maintaining relationships with customers. However, I think the impediment to most organizations will be the need to pay to have someone write a custom program for them.

On the scale at which the Arena Stage operates, it makes good financial sense to have this done. The return on investment they have seen already with an increase in subscriptions and a decrease in churn probably justifies it. But will that be the case with most organizations?

That being said, I feel like I am woefully behind the curve trying to employ the customer relationship management (CRM) features with the ticketing and donor software we do use. In the sense that arts organizations aren’t using whatever resources are available, including integrating their daily practices toward a common goal, I would say Bauman is correct.

The thing is…it may be too late to pursue CRM. The trend is apparently heading in the opposite direction.

According to a articles Thomas Cott distributed the link to this past week, the government of the United Kingdom is strongly encouraging businesses to give control of customer data back to customers moving from customer relationship management to customer managed relationships.

Writes Tim Roberts:

In April this year, the UK Government launched a new consumer empowerment strategy “designed to encourage businesses to release their customer data back to them so that consumers can use this data for their own purposes.”

The Government has boasted that the ‘midata’ project will “turn the existing approach towards consumers on its head (with) a shift away from a world in which certain businesses tightly control the information they hold about consumers, towards one in which individuals along or in groups, can use their data or feedback for their own or mutual benefit“.

In the context of everyone’s worries about what Google will do with all the information it is collecting on you, this opens the possibility that we may actually find out what it is they know about us.

But it also occurred to me that while it may initially be frightening for people to learn what sort of profile has been synthesized about them, it may also prove illuminating if people came to realize their actual practices differed from their assumptions about themselves. For instance, they may attend shows every so many months not really considering themselves a fan of music as much as live theatre only to see that over the course of 5 years there is a record of them attending 12 concerts vs 5 plays. It might encourage people to be a little more open minded and adventuresome with their entertainment choices when they realize their tastes are more diverse than they realized.

In the other article quoting Alan Mitchell whose company has been advising the UK government says:

“And the second thing is that it is not only about a message going through to the customer, it is also that the organisation needs to be creating some sort of value in the information sharing – why should I share information with you? It is not just about receiving messages, it is about getting some sort of value from the process.”

When I shared my thoughts about the data contradicting people’s image of themselves with Drew McManus, he commented

“…think about all the box office and CRM solutions that require patrons to create accounts but provide next to zero outlet for patrons to do much with their user account besides update info. What sort of message does that send?”

Sharing that information would actually keep people more engaged and interested in your organization. It would probably also solve the problem of people creating multiple ticket accounts I groused about a couple months ago if they had a reason to use the same account for every interaction with your organization. Which means the organization has a much better sense of their relationship with the person since the history isn’t dispersed across multiple accounts.

CRM has been invaluable to companies because customers have had an expectation for decades now that if they patronize a place regularly, it will be acknowledged in some way whether it is the amount of starch in their shirts or the way they take their coffee. Even though CRM may be on its way out, many of the customer service practices it allowed companies to extend aren’t going away. Even if you have been behind the curve on using CRM software effectively (or at all) you still have an opportunity to participate in the next phase of relationship building.

Info You Can Use: Reward Disloyalty

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H/t Daniel Pink who linked to a story about a “Disloyalty Card” being used by independent coffee shops in Singapore. If you go to one of 8 coffee shops and pick up a card, go to any of the other 7 to get stamps and then come back to the original, you get a free cup of coffee.

I know some arts organizations who have tried these sort of programs to encourage patronizing other organizations with mixed results. What appealed to me about this approach was the rebellious, counter culture feel of it. I had this image of a program that encouraged people to be disloyal to movie theatres and Netflix.

What probably works for the coffee houses is that they can create a bit of an edgy or cool vibe with their stores. If arts organizations are going to try this, they either need to have the same vibe or link it to a series of shows that have that sort of feel. No one is going to feel like they are walking the path less traveled if they find themselves in a staid, completely conventional experience.

My impulse would be to avoid using it during something like a First Friday event where it might look more like a bingo game where people breezed through to get their cards stamped. That doesn’t seem particularly productive. An opportunity to do it across the course of a few months to a year could encourage people to make a more deliberate progress- see a show one weekend, walk through a gallery the next month, go to a dance concert and take visiting friends to the contemporary art museum.

It doesn’t appear that the Singapore disloyalty program requires you to visit all 8 of the coffee shops, just frequent more than one. Even disloyalty programs need to be convenient so it doesn’t make sense to force people to wander all over the place just to get a free cup of coffee. The same would likely apply to a similar program with the arts. Even if all the participating venues were in close proximity, it wouldn’t really be effective to force people to frequent places that didn’t appeal to them.

Structuring the program to encourage people to try a few new things is good. There should be a variety of disciplines represented, but they should get credit for going back to the places they liked rather than only rewarding them for hitting every place once.

Heck, it probably shouldn’t be confined solely to places that were built with the intention of housing art. Get the coffee shop or bar that hangs work by local artists involved. Even better–approach the bars and coffee shops with some opera or classical music performances like the Yellow Lounge program in Germany I wrote about a few years ago or Opera on Tap. Getting these sort of performances into the mix would make for an interesting disloyalty program.

History Repeats Itself…Wait, Didn’t I Just Use This Post Title?

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You may have read Kurt Andersen recent piece in Vanity Fair noting that fashion, art, design and culture in general hasn’t really changed much in the last twenty years. Or maybe like me, you started to get the sense of this some time ago when you realized the rebellious college/high school kids today were wearing the same clothes and essentially listening to the same music as when you were a rebellious college/high school kid 20+ years ago.

Reading Andersen’s article, I recall a piece in Rolling Stone back around 2000 where they said the 70s didn’t deserve the reputation for being an awful decade for music given that it saw the rise of so many different genres of popular musicians from Led Zeppelin’s rock to Ramones’ punk to Donna Summer’s disco. As Anderson points out, (as well as Weird Al) there hasn’t been much difference between Madonna and Lady Gaga.

Andersen attributes the lack of innovation to a desire for stability in an unstable world.

“People have a limited capacity to embrace flux and strangeness and dissatisfaction, and right now we’re maxed out. So as the Web and artificially intelligent smartphones and the rise of China and 9/11 and the winners-take-all American economy and the Great Recession disrupt and transform our lives and hopes and dreams, we are clinging as never before to the familiar in matters of style and culture.”

I just wonder why the Depression, two World Wars, Vietnam and the Cold War didn’t cause a longing for stability that froze popular culture (though I will concede the latter two may have planted the seeds.) Rather, I think that in making the world smaller and enabling us to all experience the same things at the same time, technology has started to introduce a uniformity. It is tougher for regional quirks to gain enough influence to bring about changes. Instead everyone consults the same sources.

As Andersen points out, the ubiquity of so many retailers across the country means that it is possible for us to access the same resources as everyone else as well. There used to be a minor plot element in stories where residents of smaller communities would ask a newcomer what the fashions were in Paris or NY. Now there is no need to do so. Not only does everyone know what the styles are, they are readily available.

What does this have to do with arts organizations these days? Well, for one, there has long been a conversation about how everyone in theatre is taking their cues from what is being done on Broadway. There has also long been a conversation about how everything being done on Broadway is a revival, revue or dramatization of material which has proven itself in some other format.

It seems that what we have here is an opportunity not only to break from our own past practices but to become agents of change for general culture as well. I am not so idealistic that I can’t admit that is a lot of inertia to overcome for non-profits. But since it appears increasingly likely a change of business model is in order, we might as well include artistic and cultural innovation while we are in the process of re-invention, right?

Even Great Artists Need Recess

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I may be beating a long dead horse here but last week the National Endowment for the Arts linked to a NY Times article from their Twitter account asking what people thought. The article in question was about how public schools in NYC were having arts classes during recess. I tweeted in response that I thought it was great, but that when I was a kid, I had art, music AND recess. The title of the article touts the school as being highly rated.

While I am happy these kids are getting some arts exposure, I wonder how it can really be seen as an improvement and a credit to their high rating that they had to do it during recess. It’s a shame that that the only time students can have the experience. It is with some chagrin that I tell the story of my first day in high school where I was trying to figure out when we would be allowed outside for recess. The memory of realizing I wouldn’t be having recess any more still causes a little ache.

I have to wonder, is there really so much more to learn these days that they have to squeeze arts classes and recess out? I know arts get cut for financial reasons, but if a school has the resources to offer it during recess, then they could offer classes as well, right? It has been 30 years since I was in elementary school, but I don’t think there have been that many developments in history, reading, mathematics and science in that time that can’t be covered in the course of all the elementary years of school.

If they have to spend so much additional time teaching and testing material for kids, that must mean those of us in the previous generations fell short of learning all that was required of us, correct? I quake in fear for what it will mean for me when these kids grow up and bring their superior knowledge capacity to bear, pushing me out of my job.

Okay, while it may indeed happen one day that my knowledge will be obsolete compared to younger people, I am fairly certain it won’t all hinge on the differences between what we learned in elementary school. In fact, I may retain my superiority over them simply because of the freedom of recess I enjoyed in elementary school.

Dr. Todd B. Kashdan recently had a piece on the Creativity Post about this very topic. (my emphasis)

If you want children to do well in school, give them dedicated time to play, sing, dance, build something out of wood, or whatever their fancy. There is a myth that time spent in these activities is time better spent cramming in more information for all important high stakes tests. Unfortunately, the brain doesn’t work that way. We each have a finite amount of willpower and when this willpower is exhausted, carrots and sticks are not going to change this fact. Our brains need time for restoration and replenishment. Discover what kids are passionate about and set them free to pursue it. Let me repeat that, set them free. Do not overly structure their recess. Do not overly structure their play time. This is a time for them to recharge their batteries. In return, you will get a greater frequency of creative, curious, critically thinking youngsters. You will get attentive, engaged students.

There is a great NY Times magazine article on the science behind the finite nature of willpower. There is a shorter version of the information on NPR if you don’t have the willpower to read the article. 😉 (Though as you will learn, you might be able to get some will power by eating a cookie!)

The more I read about the importance of allowing kids free time, the more I appreciate that my elementary school emphasized self-directed learning. (Albeit under the withering gaze of nuns which I am sure counteracted some of the benefits the freedom afforded.)

It occurs to me that arts people shouldn’t just be advocating for arts in the schools, but the free time to explore and express it. I am sure artistic and creative people are well aware of examples from their own disciplines in which a strict teaching environment has had a stultifying effect on the development and joy of young students. The advocacy can’t simply be about providing arts education if it is bereft of an opportunity to play. If students choose to spend their free time peering down at a cell phone texting their friends, it may be in part because they were never provided the opportunity and encouragement to spend it any way else.

Give The Gift Of Autonomy For Christmas

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So the big tragedy of non profit arts organizations is that while we are the champions of creativity, we don’t really provide all our employees the most conducive environments for being creative. Sometimes good things happen despite us. Because the workload to personnel ratio is usually slanted in favor of the work load, there often isn’t a lot of opportunity for people to stand back and do some creative problem solving that might result in the alleviation of some of the work load.

A recent post on the Drucker Exchange criticized the industrial age view that long hours and great effort equates to productivity when that simply is not so any more. Andrew Fuqua recently made a related post on the benefit of “slack” in the work place. His post was generally about the computer programming industry, but there were many lessons non-profit arts organizations can take away.

One of the things he says a programming company should do is, “managers must stop assigning tasks.” Instead, it is up to teams to decide how the work will be done. Of course, for non-profit arts organizations, this assumes there are enough people to comprise a team rather than 1 person (or half person departments). But essentially he says, managers shouldn’t be making assignments, handing out work or be an individual contributor.

“Well, gosh, then what should a manager do? Well, I’ll tell ya! You could manage more people. You can still step in when the team needs help (but not too quickly). You are still an agent of the company, handling legal stuff, signing off on expenditures, etc. You can still manage risks, especially if you are a skilled Project Manager.”

Even if that doesn’t sound like something that is viable given the size of your organization, there are other things he suggest that are definitely applicable.

“Keep an eye on the system, looking for improvements
Ensure cross-training is happening (not by making assignments, but making the team handle it)
Understand the dynamics of the organization
Understand how value is created
Protect the team from interference
Make the organization effective; learn to look at it as a system
Support the team
Clear roadblocks
Watch interpersonal interaction — watch when one team member pulls back, withdraws in a brainstorm (for example)
Help the team learn TDD by making room for them to learn (time – remove the schedule pressure while they learn)
Understand the capacity of the team (also a team and scrummaster job)
Think through policies, procedures and reward/review systems and improve them (what messages do they send?)
Understand what motivates knowledge workers (see the previous reference to Pink) and let creating that kind of environment be an imperative”

Arts organizations can definitely benefit from looking at the dynamics of the organization and looking at themselves as a system of interrelated and interdependent parts rather than different segments performing different functions. This approach will help the organization understand where the value they possess lies. It may not only be the stuff you are selling tickets to, but in the expertise that is possessed by the group.

You will see a lot of these factors mentioned as valuable in management texts. The one suggestion Fuqua makes that jumped out at me was in regard to watching when a team member pulls back and withdraws in a brain storm. That can say a lot about the interpersonal dynamics of the organization. It may be viewed as one less person providing opposition to your ideas, but it could be damaging to the organization long term to have someone feel disassociated from the rest of the organization or team.

You might note that Fuqua references Daniel Pink and his talk about what motivates knowledge workers. That motivation is autonomy which repeated studies have shown is more effective than cash rewards.

One of the things Pink talks about is a Australian software company, Atlassian, which periodically gives their employees 24 hours to work on whatever they want. The only proviso being that they share it with the entire company at a party they throw at the end of that period. Apparently the practice has contributed to the solving of a number of problems and the creation of new products.

Imagine what might be produced if you let a bunch of creative arts people loose of their everyday constraints for 24 hours with the promise of beer at the end!

One of the things I know is very important to a lot of people I work with in the arts is professional development opportunities. Again, this is something Fuqua references. Often the biggest thing inhibiting arts people from getting the professional development is the funding. One solution to this problem goes back to my comment a few paragraphs ago about understanding that the value possessed by the organization may not solely reside in the product you are selling to the public.

Your organization may possess expertise that is valuable to other arts organizations and for profit businesses. You might arrange for a cooperative professional development day where all the arts organizations get together and have their staffs provide learning opportunities for each other. You might be able to likewise trade your expertise to area businesses in exchange for training or advice.

Best of all scenarios–your organization (or cooperative of arts organizations) puts together training programs to sell to businesses based on your expertise. Perhaps seminars in team building, creative brain storming, or the selection and lighting of visual art in commercial office spaces.

History Repeats Itself And Is Redundant, Too

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I was starting to write up a draft of a press release for a show we will be doing in the Spring, First Person: Seeing America. Probably the best way to describe it is as a live documentary. When you watch a documentary or a show on the History Channel, old photographs often appear on screen while music plays under a narration to create a mood. In First Person: Seeing America, all these elements are present live.

NPR’s Neal Conan (Talk of the Nation) and and actress Lily Knight read and dramatize the words of Abraham Lincoln, Langston Hughes, Damon Runyan, John Muir, Frederick Douglass, Calamity Jane and others, while accompanied by chamber music quintet Ensemble Galilei. Photographs from the Metropolitan Museum of Art’s collection including Matthew Brady, Walker Evans, WeeGee, Edward Stieglitz and Thomas Eakins are projected behind them.

It really looks like a terrific show. But since no one has really seen anything like it before, my challenge has been trying to briefly describe it in terms people will understand and be intrigued by. I actually struck on talking about it as a live documentary while a guest on an NPR fund drive in October and that has seemed to work pretty well.

While I was writing today, it suddenly struck me that history has sort of come around again and the basic premise of this show is pretty timely. What else is the popularity of social media but an interest in the first person accounting of others’ lives? Granted, most people will have more interest in the lives of those they know than historical figures. I am not sure how much traction I will get referring to Frederick Douglass as an original tweeter or blogger.

Still, at one time keeping a journal was something a person did. While the motivation for doing so now is less for personal reflection and more for public consumption, the practice has returned. Perhaps it is time for arts and literature people to harness that impulse and direct the general populace toward refining their approach. I know that there are people already doing a fine job using these tools to express themselves creativity through video, music and writing, but I have an intuitive sense that the practice has yet to reach its full maturity.

I am well aware that in all likelihood the proportion of quality writing to dreck has probably remained constant throughout history. For every Langston Hughes, there have been 99 people dashing off junk. You have to wonder though if in 100 years there will be people mining blog and tweet archives to put a similar show together bearing witness to our lives.

So much pressure to be a poignant and inspiring representative of my time!

Info You Can Use: Crowdfunding Legislation Update

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Thanks to Ken Davenport’s post on the subject, I discovered the bill to facilitate crowdfunding I wrote about at the end of October is nearing approval. The House (H.R. 2930) approved the measure early in November and the Senate’s proposed bill (S. 179) is in committee.

As discussed in my earlier post on the subject, the existing rules for inhibit small investments made by many people because S.E.C. rules kick in after threshold of 500 people. These bills provide a little more leeway.

William Carleton has a good comparison of the passed version of H.R. 2930 and the proposed S. 179. Of most immediate concern to most people will probably be that where the House bill places the per investor, per year limit at the lesser of $10,000 or 10% of annual income, the Senate bill caps investment at $1,000. The North American Securities Administrators Association apparently agrees with the Senate on this point.

At that level, and given the level of required reporting and investor notice, I wonder if it will be worth it to too many people to attempt crowd funding in this manner. But again, I am thinking in terms of the investing prospectus one receives. Presumably, there will be less information to provide to investors in the case of crowdfunding efforts.

Trent Dykes at The Venture Alley provides the details of the House bill. I was particularly interested to see what sort of protections an investor had against fraud.

Not that it isn’t enough motivation to defraud, but you can only raise $1 million annually using the exemption provided by the bill ($2 million if you provide audited financial statements.) In addition to providing warnings of risks to potential investors and sending a collection of information and reporting to the S.E.C., one protection people will have is that the money will be held in escrow by a third party until 60% of the target amount has been raised. Presumably, if the amount has not be raised by the target deadline, additional arrangements must be made to retain it. There are also provisions that ensure the people handling the offering and cash management are qualified to some degree. People with a history as a “bad actor” as determined by the S.E.C. will be prohibited from offering investment opportunities.

As I am not an expert in investing law, I don’t know how vulnerable these arrangements are to fraud. Presumably, moreso then your typical investment opportunity. Individuals will just have less of their personal fortunes exposed to the fraud.

For some people in the arts, this might offer a viable alternative to the non-profit model. I imagine the return on investment might manifest as a hybrid of traditional donor benefits and cash. Providing preferential treatment to encourage people to remain emotionally invested in the organization in addition to paying out cash dividends will probably help keep them financially invested in the company.

Hopefully the limitation on the investing level will insulate arts companies from demands to operate themselves to maximize investor return. Even if the cap is set at $10,000, people aren’t going to be getting immense returns enriching their bank accounts (at least not for a few years). Who knows, perhaps a company will realize so much success thanks to this, they will grow to the point the will be subject to regular S.E.C. investment rules.

Now that this form of investment looks to pass the hurdle of legislation, how long before the arts community will pass the mental hurdle of considering anyone who uses it to finance their operations as selling out their purity and ideals?

Pools And Pre-Schools And Theatres, Oh My!

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Those who have been reading for a number of years may recall that I have been on an advisory committee for the performing arts portion of a community center the Salvation Army is building with the bequest of Joan Kroc.  I thought it was only a year ago, but it has actually been over two years since I attended the ground breaking ceremony for the center. Today I had the opportunity to tour the facility before its official opening just after the new year. I had been looking at a lot of plans so it was gratifying to walk through the actual spaces and see elements that I suggested they add.

With the official opening nearly two months away, there is still some work being done. Enough of it was complete that we had to take a circuitous route around the complex and peer through windows into rooms that had been completed and were awaiting final inspection.

Just by way of comparison, here is the front of Kroc Center Hawaii now versus the empty fields in the pictures I took at the ground breaking.

 

You can take a look at their website for all the programs they will offer which includes a pre-school, after school programs and memberships to their athletic facilities. What I am sure families will really love is the POOLS!

 

Of course, the part I was most interested in was the theatre space. If you can believe it, I was actually pushing for a venue that was more like my own to provide an alternative rental facility for all those people I have to turn away. There is nothing else really on my side of the county and this is where all the population growth is.  As much as I am interested in the theatre portion, I feel the entire project will be a real benefit to the community.

However, the Salvation Army wanted a more multi-purpose space to serve their worship services and provide the opportunity for weddings, banquet assemblies, conference trainings, etc as a supplement to their ballrooms. So there are some nice permanent seating areas.

 

And then a wide area for temporary seating, tables, etc, leading up to a low stage. They had some pretty nifty state of the art technology and a beautiful sound system which made me a little jealous.

Being the arts administration geek that I am, I was already mentally writing procedures and policies to suggest to whomever they hire to run the place. I suspect that even though the venue lacks many of the features my theatre possesses, they will see a level of demand that will force them to decide between rentals and their own programs.

Info You Can Use: Internship Guide For Arts Organisations

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The subject of paying interns has been in the news fairly frequently. This summer I noted that while non-profits are currently exempt from some of the rules of the Fair Labor Standards Act, this may not be true for long. Classifying employees as interns or independent contractors may not be valid, even for non-profits depending on their work situations.

In the England, arts organisations (yes, I am intentionally using British spelling) have a legal responsibility to pay interns according to minimum wage standards. The Arts Council of England just published a guide to these rules. While these wage laws don’t apply the entities in the U.S., the criteria for what constitutes an intern are very close to those applicable to for profits in the U.S.

The guide also provides suggestions for designing a meaningful internship experience and for writing appropriate ads for these positions. Therefore the guide can be a good resource for those looking to get ahead of possible changes in the labor laws and seeking to provide a positive working environment.

Will Perform For Snacks

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On the Marginal Revolution blog, Tyler Cowen has a short post about a psychology professor who requires his students take turns bringing a homemade snack in to each class. If they don’t bring in a snack, he doesn’t teach. I was initially pretty cynical about this approach as a valid teaching technique and was surprised to learn he had actually been doing it for over 30 years before it became an issue.

While I was still a little cynical after reading about his rationale for the requirement, I could understand how it fits into a psychology class that runs 3 hours at a stretch.

Parrott said that he’s teaching students to work together to set a schedule, to work in teams to get something done, and to check up on one another, since everyone depends on whoever has the duty of bringing snacks on a given week. Typically, no individual should be involved in preparing the snack more than twice a semester, he said.

Parrott said that considerable research shows that students learn more if they develop the skills to work in teams, to assume responsibility for projects, and get to know their fellow students. Team members need to count on one another, he said, and his students learned Thursday that if someone fails at a task for the team, there are consequences. “They need to learn to check on one another and clearly they didn’t get that done,” he said. “This was an important lesson.”

It struck me that this might be a good approach for building/engaging community around an arts organization (with the punitive elements de-emphasized, of course.) An arts organization might have a performance/gallery series where attendees were required to bring food as payment. Some times it might be the orange ticket holders, other times the blue ticket holders, so that an attendee isn’t bringing food for the whole audience every time they attend.

Allowing for a snack period like this will change the dynamics of the relationship with the audience. It isn’t going to pay the light bill, but it can get people involved and invested enough in the organization in other programs that do earn revenue and donations. I suspect the staff will do a much more effective job of convincing people their organization is worthy of support while chatting over chocolate chip cookies than pitching them during a curtain speech.

I can envision scenarios where groups bond over their shared responsibility to provide snacks to try to outdo the other groups. If that turns into its own type of headache and introduces stress to an event intended to be informal, that impulse could be channeled to support a more formal series of events to increase the investment in its success.

My First Thanksgiving Post

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I usually don’t do thanksgiving themed posts but I have been feeling really energized by some recent occurrences I wanted to acknowledge.

-First, I have recently realized just how valuable being surrounded by the right group of people can be. Some recent additions to both my immediate circle of collaborators as well into a slightly different, but intersecting orbit has injected some new energy and zaniness that has both inspired and enabled some of my ambitions.

Even though it means more work for me, it makes me grateful to be working in a creative field. It also makes me wonder how much more would be possible if I was working in a well funded corporate environment. Though I might not have as great a degree of autonomy in the avenues I chose to pursue.

-Second, I am grateful to all those who have been participating both actively and passively with Butts In The Seats. In much the same way as the people around me, you have been providing me with additional drive in writing this blog for what is going on eight years now. Between all the little improvements Drew McManus has been implementing to Inside the Arts, the quality of writing the other Inside the Arts bloggers have been producing and the contributions of readers either commenting on articles or passing them along to friends, the number of people reading Butts in the Seats and the length of time being spent on entries has seen a respectable increase.

The neighborhood may be virtual, but it seems it is just as important to maintain the attractiveness and quality of the experience here as it is in the towns in which we live and work.

Thank you all for being interested and engaged in all the factors impacting creativity, culture and the arts.

Info You Can Use: Age Related Discounts May Be Illegal

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Hat tip to Thomas Cott at You’ve Cott Mail for making us aware that attempts to attract younger audiences through special pricing may be a form of age discrimination. The D.C. Office of Human Rights has determined the special pricing offered to young people at 30-35 years old are a form of age discrimination.

What this specifically applies to are practices by theatres like Arena Stage and Kennedy Center. I wrote about the Arena Stage’s plan (toward bottom) back in May and felt Chad Bauman’s blog post on how he was implementing it gave theatre people a lot to think about.

Now there is some cause for rethinking.

The D.C. Office of Human Rights asked for a justification for the pricing and determined it was not sufficient to warrant the exemption senior citizens enjoy.

“The report says that the theaters had not demonstrated that the discounts are justified by business necessity, because patrons older than 35 do not have the same opportunity to buy tickets at a reduced rate.

It does offer the thought, though, that there may be an emerging need for discounts to young professionals, particularly given many young adults do not begin their careers until they are at least 25 to 30 years old, and face other financial challenges.

The report recommends that pricing be broadened so that the same type of discounts are available for those 30-64. It does not appear that the office plans to enforce the recommendations by following up further with theaters to see if changes are made.”

While the article says the D.C. office may not monitor compliance, this is a practice that may come under scrutiny elsewhere. Like Ladies’ Nights discounts at bars, there is theoretically the potential that all age based discounts in every situation including restaurants and retail sales might come under review. (Finally, I can order off the kids’ menu!) The article doesn’t say what the basis for senior citizen exemption is. An earlier article quotes the head of the D.C. Office of Human Right as saying:

“Students and seniors may not have the means for a full ticket, so it is reasonable you offer discounts to those segments,” Velasquez said. “With this situation, if you’re a professional who is 34 years old? I am not sure. That’s the reason behind the inquiry.”

I can’t believe that is the entirety of the rationale for allowing it especially since they apparently rejected the idea early careerists would need it based on income or the lack of arts education schools. If income is a prime factor in exempting senior citizens, there is a chance that someone could use the median wealth of retiring baby boomers compared to that of their parents as the basis of arguing that it is as erroneous to assume they need a discount as it is a 34 year old professional.

Pricing isn’t and shouldn’t be the only method by which to attract younger audiences, but it is a pretty powerful motivator. There may be other ways to structure attractive pricing to the same segment of the population based on or complemented by some other criteria. The Office of Human Rights only rejected the reasoning the theatres submitted. That doesn’t mean a compelling line of reasoning doesn’t exist.

Try Ask

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I try a fair number of the strategies/techniques that I cover here. Some work better than others. For example, for the last seven performances we have tried just asking two questions in our surveys, one fun question and one that we really want to know about from our audience. Even with the ability to answer on a hard copy or text your answer, we haven’t gotten a lot of participation.

Except the night this past weekend when we were participating in an Americans for the Arts survey. Strangely, participation in our 2 question survey went up a little when people were faced with filling out a multi-question survey.

We also didn’t get the response I expected for a recent tweet seats program even though it was circulated a fair bit via social media. Though since this was a trial program, the small number of participants suited me fine and the experience will allow us to refine our approach.

In any case, I am sometimes skeptical about how much input and participation we might get from our community with other endeavors. So I was a little surprised and very pleased by the response we received for space naming meeting were recently had. As part of a renovation we hope to undergo, we have been trying to find a new approach to facility and space naming campaigns so we hosted a brainstorming meeting.

Recalling Andrew McIntyre’s assertion that people who are emotionally invested in your organization might only be visiting you in 2-3 year intervals, we invited people who had either donated or purchased tickets to multiple shows over a 3-4 year period. That yielded about 450 names after purging duplicates. We followed up a letter with a reminder email.

While only about 15 people attended the informal lunch meeting, there were about five times as many people expressing pretty heartfelt regrets saying they were honored to be invited and wishing they could be there. We even received some donations though we didn’t ask for any money.

I was really rather surprised at how many people seemed interested in investing more time and effort to provide feedback than would be required for a paper survey. I am sure the fact the purpose of our communication was to give them something (lunch) in return for their participation rather than asking them to pay to participate (season brochure, email newsletter) probably had a positive impact. Perhaps knowing they could participate in a dialogue rather than in the unidirectional conversation of a survey was a factor in their willingness to come to the meeting.

In any case, it was a very constructive experience for us, especially since I had never spoken face to face with 90% of those who attended. We were hearing from a number of new voices. The meeting also ran about an hour longer than we had planned due to the length of the conversations.

I am significantly less skeptical about the prospect of people’s willingness to participate and become invested with us. None of these people may participate in our space naming campaign, but my encounter with them has left me energized and excited. My advice to others who may not believe there is a lot of interest and investment in their programs based on survey response rates is to give a brainstorming type meeting a try. Like us, your attendance to invitees ratio may be fairly low, but you may gain unsought benefits.

(The title of this entry is a Hawaiian pidgin/creole phrase)

Info You Can Use: So You Think You Want To Merge

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It seems discussion of non-profit mergers is becoming more prevalent of late. I recently became aware of a research document created by Wilder Research and MAP for Non Profits looking at what factors contribute to or inhibit the successful merger of non profits in the pre-merger, merger and post-merger phases.

There were actually some parts of the document, What do we know about nonprofit mergers? Findings from a literature review, focus group, and key informant interviews, that were very familiar. So much so I thought perhaps I had already written a blog post on it already. It doesn’t seem that is the case. However, since their report includes a literature review in addition to surveying they conducted themselves, it is likely I read some of this before.

They raise some good questions and provide some interesting advice on many aspects of a merger on issues like the name of the new organization, getting a third party involved to shepherd the process, doing due diligence on each other, issues about conflicting organizational cultures, creating a clear time line for the process.

One suggestion they had was to involve your top five funders in the process in order to gain their investment. That may be very sound advice as at least one case they mentioned found that most funders treated the merged organization with its newly expanded capacity as if it were one of the constituent entities effectively cutting their support in half.

Many organizations chose to merge as a result of some sort of crisis, either the loss of leadership, financial problems, change in the operating environment, etc. According to the research, one of the worst times/reasons to merge is if one organization is at the brink of financial ruin. Other than the fact that the new organization will inherit the problems of the troubled organization and that it is not prudent to negotiate anything from a position of weakness, research shows that even mergers between relatively sound organizations don’t necessarily result in a financially stronger combined organization.

The following are areas that they identify as needing to be addressed during the merger phase. There is a similar list for the pre- and post- phases.

2A. Key stakeholder involvement
2A1. Executive staff champion
2A2. Board commitment to the merger process
2A3. Client, consumer, and funder involvement in planning

2B. Role of staff in merger process
2B1. Staff involvement in planning
2B2. Communications with staff throughout process
2B3. Staff’s perception of the effect of the merger

2C. Integrating formal and informal structures
2C1. Attention to cultural integration
2C2. Attention to board and mission integration

2D. Providing due diligence to the process
2D1. Clear decision making process
2D2. Clear and realistic time frame

They provided the following factors which contribute to a merger’s failure:

-Lack of capacity, sophistication, or skill in the board or executive leadership
-Leadership’s inability to communicate well or to effectively influence others
-A weak or declining balance sheet or imminent financial collapse of one organization
-Programs or services that are not particularly unique or of distinctive value to the community
-Organization’s fear of losing autonomy or change
-Differences in governance, culture, or mission
-Board and staff opposition to the idea of merger
Engagement purely for survival, not from strength
-People involved do not see the real work involved in a merger
-Loss of key leader during the process

Advocation For Arts Careers To High Schoolers

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I was speaking about arts careers at a high school career day today. The high school had been really good about sending out information packets with suggested topics to cover with the students (what skills do you need, what type of education is required, what classes should you be taking right now).

I have done a few of these in the last couple years but it was only after today’s session that I started to think about what arts people should be doing when they get the opportunity to speak to students about arts careers. There are guides written about presenting testimony to government entities and speaking to businesses about the benefits of the arts. There is a lot written on getting the arts back in schools, but not a lot has been created on the subject of advocating arts careers, or even just for taking arts classes after graduation, to middle and high school students.

This might present a significant challenge given that the students may not have had many arts experiences or at least recognize it as such. Unlike adults who might view the arts as having value in the context of the economic health of an area even if they do not often attend themselves, students may not have developed many impressions at all.

One of the reasons I started thinking about this is that I shifted my approach somewhat mid-stream today. While I think the result was better than what I had planned, I think there is still plenty of room for improvement. Maybe those of you focused more on arts education have worked all this out already and can provide some guidance.

I worked up a powerpoint presentation with images of what we do at the theatre now, including the ways our students are making their own opportunities. I also had job descriptions from various positions in performing and visual arts – production managers, art handlers, outreach assistants, etc to show students that there were opportunities beyond just performing.

The first session went pretty well from my point of view at the time and I got through the slides. The second session took a little longer to go through the slides. By the third session I had basically abandoned the slides and only showed 2 or 3 for the remaining two sessions of the day.

Essentially I went from talking to them to having a conversation with them about what they were doing now arts wise, what they wanted to do with their careers, why they didn’t want to pursue their artistic interests as a career and for those who did want to pursue it, what factors were standing in their way. I made this shift partially out of a realization that I wasn’t practicing what I am trying to preach about engaging audiences and partially because the questions they were asking pointed toward concerns in these areas.

In the process, I came to realize that a lot of the claims about the skills and abilities of the Millennial generation are a little inflated by the media. These kids are pretty much like I was in high school, a little unsure of themselves and appreciative of the wisdom of others (and just as practiced at exhibiting disinterest). Yes, they will probably grow up and outstrip the accomplishments of those who preceded them, but we old farts still have something of value to offer at present.

We had discussions about parents not being supportive of aspirations and wanting their kids to be lawyers. I talked about developing portfolios of your work and creating speculative pieces to showcase talent since they won’t necessarily have pieces they have created for a job. We talked about creating your brand both online and with face to face networking and housing your portfolio of work online for people to reference. (Which surprisingly didn’t seem to have occurred to many of them.)

I also gave them some tips about how to create opportunities for themselves to exhibit their talent. How to approach people with resources they may need, what those people may expect from them and how and work out mutually beneficial arrangements.

What was interesting to me was that in this age of television shows like American Idol which make it seem like success is achievable in terms of weeks rather than years, there were really very few students who were absolutely sure that they would make it. While there were a few people who said that they wouldn’t pursue their artistic interests as a career due to impracticality or low income potential, most simply lacked confidence in their own abilities.

My underlying message to everyone was to stay in school (naturally) and the benefits of different disciplines for their careers – liberal arts and social sciences so you can understand what motivates people; science to gain the skills to examine situations objectively as well as understand the properties of materials one might work with as an artist; business and law/contracts to understand how to protect your interests.

Ultimately, of course, I kept pressing the idea that you had to nurture your artistic passion and creativity in whatever you pursued. Fortunately, the teacher had a guitar in the classroom which helped to reinforce that concept.

So what else can you say to students preparing to go to college who may not have ever really experienced or thought about the value/place of arts and creativity in their lives to awaken their minds to the possibilities?

Audience Engagement-Careful What You Wish For

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One of the biggest topics of discussion these days is about engaging audiences. Often during these discussions, people talk about the way things used to be when audiences weren’t expected to sit passively in a dark theatre with the suggestion that maybe things need to move back in that direction.

I came across a link to a very interesting book on the subject, The Making of American Audiences by Richard Butsch. Last week, someone linked to the chapter on the decline of audience sovereignty (I apologize for not noting who.) What parts are online made for a very interesting read.

I backed up to the earlier chapters about the rowdy working class “b’hoys” who were very engaged, moreso than we might like. They would get up on stage with the actors at times and chase each other around. They would make actors repeat sections of the performance that they liked, often dozens of times, before they allowed the show to continue. If they didn’t like something the actor or manager did, they would call them out on stage for an explanation and apology. Edmund Kean refused to perform in Boston when audiences were small. When he returned four years later, people remembered the slight and audiences in New York rioted both inside and outside the theatre. He was met with the same reception in Boston a month later.

Imagine audiences that were so invested in theatre that people in one city were offended on behalf of another four years later.

The relationship between audience and performers wasn’t always so destructive. Some greenhorns, “green’uns”, believed so strongly in the reality of the performance they might climb on stage and offer money to characters suffering destitution. The b’hoys would attend performances regularly and were knowledgeable about the different works and familiar with the actors of the companies. While they might challenge an actor’s interpretation of Shakespeare when it differed from their own, they would also provide prompting when a line was forgotten out of a desire to see that the show went off well for the newer attendees. There could be a strong sense of ownership and rapport with the actors who appreciated the interactions.

However, in time, the actors became adept at managing the interactions with the audience, taking some of their control away. The b’hoys in turn became so invested in their favorite actors, they began to demand respectful treatment from the audience on their behalf, thereby ceding some of their ability to make demands on the performance.

Despite whatever control the working classes were exerting over their fellows, it was still too vulgar for the wealthier gentry classes. They began to move to theaters frequented by better classes of people and then abandoned theatre entirely in favor of opera. Respectable people did not go to the theatre.

According to Butsch, the focus was about opera as a place where respectable people gathered moving away from attending a performance because of a star. The orthodoxy of class was enforced by the dress code. Working class folks could go to some of the better theatres, but the requirement of kid gloves, good clothes and a clean shave helped to exclude them. “The introduction of reserved seating also made the exclusion of undesirables more manageable.”

Later chapters chart the shift of arts attendance away from being a male pursuit to one associated with the female gender.

It was very interesting to read about how our current attendance environment gradually developed. There was certainly a separation of the wealthy elites and the working class. However, even the working class had its own insider groups who were in the know and enforced certain expectations of behavior and knowledge upon those who were new to their community.

Really, this is a function of human nature and not specific to the arts. Not long ago IT departments were the source of frequent jokes because of their stereotypical disdain for those who hadn’t used computers enough to know how to troubleshoot simple problems. Now that people have more technology experience and there isn’t a need to enter arcane commands at a DOS prompt, that stereotype isn’t as prevalent. I think that is the state people in the arts are aspiring to when they talk about engaging audiences–getting them involved and familiar enough with an arts experience to dispel some of the negative stereotypes.

My “careful what you wish for” title to this entry doesn’t really anticipate a return to those wild and wooly times when performers had to dodge projectiles. It may only just feel like you are inviting that sort of chaos as you approach the process of audience engagement. It may result in the 21st century equivalent of calling the manager or actor on stage to explain themselves. This currently happens with celebrities’ personal lives where they are expected to respond to allegations about what they were doing at certain times and places. It doesn’t happen as much with their professional choices because the general public doesn’t feel empowered enough to be invested in caring.

But what if they were taught that it was an area in which their involvement was valued…

70-10 Split Of Board Learning

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I have been on a few board-staff retreats and have always been a little skeptical about whether any significant change will come from them. Admittedly, in some cases some small changes have followed the retreats which grew into larger initiatives. Big changes in governance were a little harder to achieve.

Debra Beck at the Laramie Board Learning Project provides some commentary on board learning that made sense to me. Board Retreats aren’t necessarily bad practice, but rather, as they say, needs to be part of your balanced breakfast erm, approach to board learning.

The faulty assumption is that boards can only learn if (a) they are called together for a formal training event and (b) that experience is led by an all-knowing instructor who will pour all of the “right” answers into their heads. When that is accomplished, poof. Our boards will miraculously get their act together, achieve some governance perfection, and stop holding us back.

It may sound good in theory, but there’s just one problem: not only is it not how most adults actually learn, it’s not even the way they learn best…
[…]

In an earlier “overheard” favorite links post, I referenced the 70:20:10 framework of learning, which draws on research about the role of informal adult learning. In a nutshell, the 70:20:10 model says that:

70 percent of what adults learn comes through experience and real-life situations, e.g., through project-based work, collaborating with others, trying new things, practicing more advanced skills, etc.

20 percent of what we learn comes through others, e.g., mentoring, debriefing, networking, discussion, and team tasks.

10 percent comes from formal learning events, e.g., workshops/training, e-learning, and games-based learning.

It probably won’t be too surprising to learn that Beck says boards only get better at governing when that 70% block is used to practice governance and directly observing the work of the organization.

The 20% learning from others doesn’t really involve consultants at board retreats. Rather, it involves having a mentor on the board or an opportunity to observe and discuss the processes the board uses to make decisions, including questions whether a diversity of viewpoints is represented.

It is the 10% portion that includes learning from expert sources including seminars/webinars, workshops, conferences, and of course, formal training for new board members about their responsibilities.

Debra Beck probably gets the percentages right. The hardest task to accomplish in obtaining a better board is getting all the members to work effectively and be engaged in the business of the organization. People may groan about board retreats, but it can be easier to get a fair number of people to attend than to  commit to implementing changes due to the perception (and hope) that things can be substantially fixed in the course of a few hours time rather than require the investment of many hours over the course of months and years .

Info You Can Use: Standards For Your Website

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Apropos to my post yesterday about standards for arts marketing personnel is today’s a review of arts organizations’ online marketing efforts. Drew McManus unveiled his 2011 Orchestra Website reviews today.

Drew has been doing this for a number of years now. Bless him for it because it is a pretty time and labor intensive effort. From the number of social media reactions to the post, it is pretty evident that his efforts are appreciated by a large number of people. Drew will actually be on a panel at the National Arts Marketing Project this weekend called “Your Website Is Ugly.”

So don’t let yourself think that you can’t learn anything from the reviews, the standards he uses are applicable to pretty much anyone who is trying to communicate information and sell tickets using the internet as a medium. Basically everyone then.

The great thing to take away from the report is that you don’t need a big budget to be effective. Two of those who appear the top ten rankings are ensembles with smaller budgets.

Tomorrow (11/9) Drew will take a more detailed look at the scoring for the different organization. If you don’t have time to read the reviews, here are some of the things which kept some sites from getting better scores-

“A lack of direct buy tix links for events featured on the landing page.
-A convoluted donation shopping cart (some systems actually required users to remove ticket purchases before they could add a donation).
-A lack of search features and/or sitemaps.
-No social media share buttons on convert event pages.
-Concert calendars that displayed nothing more than an event’s name (no what/where/when details, no “buy tix” link, etc.).
-Inefficient optimization for tablet platforms.”

Now that I have a person with the time and ability to implement the solutions to some of these problems, I am forwarding Drew’s posts on to her.

Info You Can Use: Arts Marketing Standards

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Thanks to Tim Roberts at Arts Research and Ticketing Service Australia who recently linked to UK Arts Marketing Association’s new Arts Marketing Standards. The standards outline what abilities you should have at four different stages of your career:

Level 1 – Assistant – officer
Level 2 – Senior Officer – new manager
Level 3 – Manager
Level 4 – Head of department/director

These standards are rigorous and thorough. Level 1 standards run 130 pages and each subsequent level adds about 20 pages. Actually, since some of the standards don’t apply to Marketing Assistants, there are many pages that just read “It is not anticipated that Marketing Assistants will have responsibility for…” and it isn’t as intimidating as the 130 page count may seem. On the other hand, the head of department/director has 190 pages entirely full of standards they might be expected to meet.

They also have devised some toolkits to help different entities use the standards:

Employer’s Toolkit
Marketer’s Toolkit
Trainer’s Toolkit
Job Description Templates

The employers toolkit suggests the following use for the standards:

“This booklet outlines how the standards might be used by those working as employers of arts marketers within cultural organisations across the UK to:
•Plan the marketing role/s and job descriptions needed in your organisation.
•Carry out a performance review, building understanding of where the current strengths and skills are within your marketing team and gain a clearer insight into skills gaps within the team
•Input into appraisals and planning of staff training and development

There are eight modules that comprise the full standards. I will leave the reader to explore them all. To give a sample of what is contained,  the first module, “Provide marketing intelligence and audience, visitor and participant insight” has 3 subsections the first of which is, “Assess the marketing environment.”

That in turn has three subsections, the first of which is “Map organisations within their current and future marketing environment.”

The standards for that look something like this (click to enlarge):


So the obvious question is, would these sort of standards be helpful for U.S. arts organizations to adopt?

Actually, I don’t think there is any doubt that they would. The true question would be whether they could and would be effectively applied on a large enough scale to bring about meaningful and significant change.  If so, should similar standards be developed for other roles within arts organizations?

These standards in conjunction with the toolkits might be of the most help to some of the smallest arts organizations who might have the least experience with marketing. The toolkits provide grids noting the general expectations for different positions normally found in a marketing department including box office.   It can help them construct expectations that are suitable to the needs and resources possessed by their organization and make more appropriate hiring decisions.  In other words, people may think they need a director of marketing when they need someone to perform the tasks of a manager or senior officer.

 

It’s Not A Genius Grant. It Might Actually Be Much Better

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I just got around to reading up on some of the new granting program initiatives the Doris Duke Charitable Foundation has recently announced.

In the interests of correction right from the start- Contrary to what I retweeted last week, the Doris Duke Leading Artists program is not their version of the MacArthur genius grants. Program director Ben Cameron explicitly makes that point. Sorry about that.

There were a number of things Cameron wrote that I was pleased to see a major foundation acknowledging (my emphasis):

Does project support force an artist to follow through with the production of a work that may be, after exploration, of less interest or less feasible than originally envisioned? Do regrant programs by their very nature favor projects that can garner consenus from a panel (a sort of comfortable middle) and disadvantage less conventional, more extreme or riskier work that an artist might wish to do? How can programs encourage more artistic risk while still acknowledging and supporting “failure” or “dead ends” that can be celebrated for their lessons, without necessitating further investment of production resources? With so many grants offered at nominal levels, how can an artist piece together a life of economic dignity? And now, with so many artists approaching their latter years, financially unprepared for retirement, have we been derelict in not supporting longer-term artist life needs and more aggressively helping artists prepare for this phase of life?

In an earlier paragraph, he acknowledges that foundations often establish long term relationships with organizations, but infrequently with artists, even those who are well established. In a later section, he refers to the amount of gratitude artists exhibited upon receiving an additional $10,000 no strings attached grant as “frankly, depressing in the knowledge that an unrestricted grant of $10,000 could be both so extraordinary and so life-changing for so many.”

One of the problems that I and other blogs have frequently discussed is that grantees often feel like they have to report everything turned out as good, if not better than anticipated in the grant proposal. If only grants did have the magical power to contravene the effects of real life, they wouldn’t be needed as frequently and in as large sums as they are. I was pleased to see a funder say they realized what the reality was. Overall, I was happy to see that they had decided to make a commitment to bolstering support to artists into their retirement.

The only thing that gave me pause was that the foundation decided to select recipients of support in their Doris Duke Leading Artists program from the pool of past grantees. Given that they had started to wonder whether their past selection process might reward mediocrity over risk taking, it seemed a slightly flawed approach. But honestly, there isn’t much alternative to deciding to how to make the awards. Besides, Cameron never suggests that the artists being awarded grants might be lacking in talent, only that the granting process encouraged highly talented people to moderate their ambitions.

The Leading Artist program is the one that most excites me, even though I won’t be remotely eligible. Even though the grant is for less money and there are more requirements for how it is used than the MacArthur genius grant, my claim that it might be much better stems from the potential change it represents in the approach to supporting artists. If successful, this program might become a model for other funders much as the programs of other foundations have provided the inspiration for the three that Cameron introduces.

It may also engender the idea that a healthy artistic practice involves some investment in one’s work, some effort in audience development and some investment toward retirement. (my emphasis)

“Recipients will receive an unrestricted grant of $225,000 over a three to five year period—a schedule to be determined by the artist recipient. An additional $25,000 will be available to the artist specifically to support work around audience connections or development. And a final $25,000 (which must, however, be matched by the artist) will be available for retirement purposes, bringing DDCF’s potential investment to $275,000 per artist.

We’d like to make clear that there are things these grants are not: They are not life-time achievement awards. They are also not “genius” grants, nor are they project grants. They are investment grants, designed to offer support with minimal administrative burden to exemplary professional artists who are dedicated to work in the nonprofit sector and with maximum flexibility and empowerment for the grantees.”

The second program is Doris Duke Performing Arts Fellows “these awards acknowledge that there are artists who have yet to achieve the same level of recognition as their colleagues in the Leading Artist category, but who nonetheless might have significant impact on their fields.” These people will be chosen by anonymous nomination with 20 grants awarded annually for each of the next five years. The awards are scaled down in both time and amount, but are meant to be used for the same purposes – creation, audience connections and retirement.

The third program is somewhat intriguing to me as well. Doris Duke Artist Residencies is meant to address a perceived adversarial relationship between artists and arts organizations by providing funding to essentially find a better way to do things.

“…All of these organizations can create residencies for artists, not only from within their fields but for artists from outside their disciplines. While a theater can clearly request support for a playwright or actor, a dance company can request a dancer or choreographer, and a jazz organization can request a musician, a theatre could instead request a dancer, a dance company could request a playwright, or a jazz organization could request a videographer. This flexibility allows for the possibility of important, cross-disciplinary learning.

…Ours is instead about supporting a partnership between an artist who wishes to explore and reimagine institutional life and behavior, and an organization willing to open itself to that exploration. It is also about reimagining how an organization and an artist connect to their community and supporting a pilot effort to behave in new ways. And, they are about the creative engagement of audiences in ways which give the organization and artist an equal stake.

As such, we recognize that these residencies will not be of interest to everyone. Those looking for a traditional artist in residency program will inevitably be disappointed that this initiative does not support those efforts, even while we support them through other initiatives in our grant portfolio.”

What I appreciate about this program is that it appears to be trying to give artists and organizations some breathing room and security to experiment as partners some new ways to engage audiences. This program will be open to applications some time in Spring 2012.

Engagement Matters In All Aspects Of Your Life

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I came across a number of articles/blog posts about employment this week and have seen a little bit of common thread through them related to arts and creativity.

The first was the results of a Gallup poll declaring Majority of American Workers Not Engaged in Their Job Those who are middle aged and highly educated are more likely to be disengaged than younger and older workers. Gallup sees this as a problem because:

“Because jobs are more complex and require employees to have higher levels of skills and knowledge, business should be concerned that the more highly educated workers are less engaged. The less engaged employees are with their work and their organization, the more likely they are to leave to an organization.”

The arts may be faced with the challenge of engaging their community, but employers are faced with the same issue in regard to their work force. While it is of small consolation to those trying to generate income for their organizations, this may mean it isn’t that the arts are not engaging of itself but that people are looking for more connected and meaningful experiences for their lives in general and no one is doing a real good job of fulfilling that need at the moment.

This week also saw the results of another survey, this one by the NEA. Their Artists and Arts Workers in the United States looked at the economic activity of artists and creatives in each of the states. This group includes a wide swath of people: architects, writers, designers, photographers, circus performers, show girls, animators, to name a few.

There wasn’t any information on job satisfaction and engagement. I was hoping there would be. There were some interesting observations about clusters of different types of artists. For example, architects and designers are more likely to be foreign born and tend to be the best paid. I was surprised to see that the most common college major for dancers was visual and performing arts. Likewise, I surprised to learn that “In Hawaii, art retailer employment concentrates at 6 times the rate as the national average.”

I offer this as something of an introduction to the third article. On the Economist website, I saw a possible sign of hope for those studying the arts and humanities – The return of artisanal employment.

“Harvard economist Larry Katz had an answer. He reckons that future “good” middle-class jobs will come from the re-emergence of artisans, or highly skilled people in each field. Two examples he mentioned: a contractor who installs beautiful kitchens and a thoughtful, engaging caregiver to the elderly. He reckons the critical thinking skills derived from a liberal arts education give people who do these jobs an edge. The labour market will reward this; the contractor who studied art history or the delightful caregiver with a background in theatre will thrive.”

As much as I am pleased by any suggestion of the value of arts education, I have to confess some initial skepticism at the suggestion that caregivers with theatre degrees will be much in demand. However, considering the size of the aging baby boomer population, it isn’t inconceivable that they will create a demand for much more actively engaged care that will require caregivers with creative skills.

The piece goes on to point out that as employees are no longer able to count on their companies to support them throughout a career, people need to become more self sufficient and dependent on the skills they cultivate for themselves.

“Actually the new way may offer more certainty because people look out for themselves, rather than being vulnerable to changes that impact their employer. The nature of work constantly evolves. The company man was a post-war construct. The self-sufficient artisan is actually more consistent with historical labour markets.”

Circling back to the Gallup poll I first mentioned, the artisanal worker would likely be more highly engaged in what they were doing compared to the current circumstances. I should also note that while I implied otherwise the Economist piece doesn’t connect this trend exclusively to those with creative backgrounds, but those with a high degree of pride in what they do in any field.

This morning on NPR, I heard a story about a doctor who, at 101 is still making the rounds on the labor and delivery floor in Augusta, GA. He has delivered three generations of some families. It made me think of my family doctor who was still making house calls to the elderly in the 1980s.

The possibility that those sort of values may begin to manifest themselves again fills me with some optimism. As much as people might like to return to those days, it isn’t going to happen, but as I said the values can still manifest themselves in contemporary terms. If you have been listening to some of the discussion about Steve Jobs in the wake of his death, apparently one of the values his father instilled in him was building all parts of something well, including the things people will never see. The implication was that he made the same demands of the design of Apple products.

Arts Instruction Is Critical…As Long As You Volunteer To Do It

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Last week I came across a link to a story about Columbia University students who created a program to provide after school arts experiences in NYC. I absolutely applaud the efforts of these students for seeing the need and providing arts experiences to public school kids for the last seven years.

However, the title of the piece sheds some light on the underlying problem – “Students sub for arts teachers at underfunded MoHi school.”

Artists Reaching Out (ARO), the program created by the Columbia students is now teaching arts during the school day. While this is a positive step for the group since their reach has increased beyond those they can serve after school, it a poor reflection on the NYC Public School system that has replaced arts teachers with unpaid volunteers. This great learning experience for the Columbia students is marred a bit by the fact they won’t be able to use the experience as volunteers teaching the arts to find employment teaching the arts in NYC public schools.

I give credit to Reginald Higgins, the principal of P.S. 125 where the ARO program is teaching during school hours. He seems to be trying to lead his teachers toward integrating the arts into the subject instruction.

“It’s really hard for teachers to include dance, music, and theater in their lessons,” Higgins said. “It’s a lot easier when you have it built into your schedule and when you have individuals come in to help you learn ways to work with your students.”

The Columbia students make an effort to learn what topics will be taught in the coming weeks and customize their activities to complement the instruction.

Given the dichotomy of instruction which is especially marked in this school, the efforts of the Columbia students seems particularly valuable in the lives of the PS 125 students.

“PS 125 shares a building with two charter schools, which receive public funding but are privately managed.

“They’re surrounded by children in uniforms who have arts programs, have more resources, and that affects me,” said Emily Handsman, BC ’12, ARO co-coordinator, and head copy editor of The Eye.”

As I read this piece, I thought about an interview Sir Ken Robinson recently gave where he spoke about creativity not being an add on. As I went back to watch the video of the interview, Robinson’s made a comment about a literacy program in the UK where teachers had to provide a prescribed unit of instruction for an hour and how he felt there were those in the “government who hoped they would recommend a creativity hour…on a Friday…after lunch.”

That comment barely registered on my conscious mind at the time, but popped to the surface when I looked at the ARO website and noticed their program required “Volunteer commitment of 4 hours/week, Friday afternoons, off-campus.”

That is certainly nothing more than coincidence, of course, but as the article describes the experience of the ARO participants in the schools, there is much the same sense of the arts instruction being relegated the status of an add on and being viewed by some as an inconvenience.

“The ARO students are building the capacities of my teachers,” some of whom are “art-phobic,” he [Reginald Higgins] said, adding that teachers of older students were worried ARO lessons would take away from time to prepare for standardized tests.

Fox said that increased attention to standardized tests has nearly wiped out exposure to the arts in public schools, but that teachers’ concern was “definitely legitimate.” “We’re really, really aware we’re taking time out of the school day for this, so we want to be sure we’re helping the teachers and not placing an additional burden on them,” Handsman said.

It is a bit dispiriting that the ARO students view their activities as taking time away from more important efforts. Ken Robinson made a comment that made me realize just how un-student centered standardized testing is. He points out that instead of serving education as a guide for making changes, instruction serves the standardized test. He notes that no student gets up in the morning inspired to help increase the standardized test score rating of their school.

Students don’t become unemployable adults because someone looks at their 5th grade standardized test scores, they are unemployable because there was a lack of engagement in their learning. The tests have meaning to teachers, principals, superintendents, legislatures, governors, Congress and the President of the United State and fulfill their needs, but have no direct significance to the students whose educational lives they will purportedly help.

The 5 minute video of Ken Robinson’s interview is worth watching. He points out the “there is not enough time to do it right first time around, but time to do it over” status of the U.S. education system observing that most remedial programs are geared personally to the student after discovering what inspires them. It would be cheaper to have a more individualized focus on instruction than to pay multiple people to teach the same thing to a student more than once.

Can Arts Orgs Play Moneyball With Their Staffs?

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Ever since the movie Moneyball came out, I have been thinking about whether similar system can be applied to the arts. I mean a system by which baseball teams with small budgets were able to compete on par with the most well-funded teams by assembling a team of under utilized misfits? Heck, I am describing the place you work, right? It seems ready made for the arts!

I was happy to see a recent post by Shawn Harris on the TCG website raising the same general question. I agree with most of what Shawn suggests, including taking an objective look at different aspect of our operations and audiences to determine whether we are truly serving the interests of the community or just perpetuating assumptions.

One assumption I feel pretty safe in making is that what motivates people to attend a baseball game is different from what motivates people to attend an arts event. While celebrity is certainly a factor, people attend baseball games looking for an engaging contest. If they don’t know a lot about each of the players, that is okay if the game was well played. Can the same be said about an arts event? If someone is unfamiliar with a performance, will the fact that statistically speaking, the actors, while unknown, are the most effective performers in a period play?

Probably not. But then again, you shouldn’t be selling the show based on statistics anyway. Even though stats are a huge part of sports, that isn’t what primarily sells tickets. While a well-known artist would make it easier to sell a show, in the long run it is going to be better to take the “brains in the seats” view and work on engaging audiences in the organization, one aspect of which is going to be based on the quality of your personnel choices.

That is what I first started thinking about when I was considering whether Moneyball could be applied to the arts–are we hiring the best people? More over, are we actively seeking the best people or just casting a net and taking whatever swims our way?

I recall going to an Arts Presenters conference where Andrew Taylor talked about how a lot of arts organizations didn’t know how to effectively evaluate the skills of job candidates. He said there was a tendency to hire to the specifics of a job description rather than to the general needs of the position. Though he did mention an associate who hired a person who managed a Sears call center to run their ticket office after some unsatisfying interviews with people from the arts field, it seemed the exception rather than the rule. Taylor said he teaches his students to take control of the interview in order to illuminate their skills and illustrate how it applies to the criteria laid out in the job description.

While I am reluctant to put arts people out of work by suggesting that you look to hire those without any industry experience, I think it can help to always be mindful of the basic abilities you seek in employees. I once had lunch with some representatives from Enterprise Car Rentals and they were so impressed by the affability and service provided by one of the wait staff, they tried to recruit her at the end of our meal.

When was the last time you even thought about adding a person you met outside the context of the arts to your team? In fact, other than pursuing people who would increase the prestige of your company, when is the last time you tried to recruit someone way from another arts organization based on abilities and effectiveness alone?

When I think about the Moneyball model of finding success putting together a seemingly mismatched set of players few other teams desired, I wonder about our collective ability in the arts to effectively identify and cultivate the talent of people who aren’t necessarily shining in their current position. I know this can be tough in the arts where everyone wants to be the star actor/dancer/artist/director. Even if you are perceptive enough to see their talent lay elsewhere, people may be resistant to taking a different role.

The thing is, non profits should be pros at identifying and leveraging undiscovered skills. With all the volunteers we use to assist us with our programs and to serve on our boards, we should be championing seemingly unorthodox hiring decisions. But if Andrew Taylor is correct, the hiring practices in the arts are actually more orthodox than in the for profit sector.

If that is the case, perhaps we aren’t using our volunteers’ skills as effectively as we could, as well. That question starts to bring me back to my post last week featuring Aaron Hurst’s suggestion that certain volunteer programs may be a waste of time.

The research he cited found little difference in effectiveness between well- and poorly- managed programs involving less than 50 people. I wonder though if well managed programs might have beneficial side-effects for organizations in the form of improved hiring skills. In other words, the capacity to identify and employ highly capable people may be developed in the process of effectively doing the same thing with volunteers.

Crowdfunding Become Crowdinvesting?

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In the “stuff you aren’t supposed to do” theme of yesterday’s post, is a piece from Slate about legal restrictions on crowd funding.

While thousands of people can donate to your cause via sites like Kickstarter, SEC rules prevent those same people from investing in your company. If you figure people will donate to people in return for tshirts or other small thank you gifts/services, there is probably a fair bit of potential in getting people to invest in the same project with the possibility of financial return. But the rules say no way.

“Under current law, that is often illegal. A longtime Securities and Exchange Commission rule, designed to protect unsophisticated investors, limits the number of stakeholders certain private companies can have. If you hit 500, you often have to go public. That means opening your books to additional scrutiny and your business to the whims of the market. And being public is just not a feasible option for a tiny business looking for start-up funding. Thus, an artist can receive thousands of $5 donations on a site like Kickstarter, but an incorporated farmer cannot accept investments from thousands of interested small-timers.”

These are some of the same rules that govern investing in Broadway shows and are meant to prevent people from losing large amounts of money because they were not entirely aware of the risks of investing. There is certainly some wisdom in having them.

There are some moves to change this situation. President Obama included such a revision in his American Jobs Act. Even though the act failed to pass, the basic idea has bi-partisan support and some law makers are asking the SEC to change the rules. One petition to the SEC asks for an exemption for investments made in $100 increments as a way to prevent people from losing their life savings. Given that the exemption would mean less oversight of the activities, there is good potential for unscrupulous operators to take the money and run.

Laura Horton at the Legality website has a post that discusses all the legal issues and the efforts to change the rules at length. She reports that the legislation being introduced in Congress, (as opposed to the petition for a rule change to the SEC), would allow a business to raise “$5 million in capital, with a limit on individual investments of the lesser of $10,000 or ten percent of an individual investor’s income.” Horton notes that these companies would be exempt from some of the usual reporting. Hopefully at $10,000 a person, they wouldn’t be exempt from as much as a company getting funded $100 at a time.

Crowd funding at these levels could open the doors for a lot of possibilities, including starting an arts related business. This model might provide a viable alternative to the non-profit structure. It could provide the tools to not only to get an organization started, but also to sustain it over time.

As for how fraud will be prevented, Horton says,

“those in favor of crowdfunding find that investor protection rests on a fundamental aspect of this financing, opening it to lots of people for investment. This “crowd” aspect creates transparency, which may temper the effects of deregulation. There is also a stronger sense of community support through this style of investing. Crowdfunding makes venture capital accessible to small-scale business owners.”

I have to confess some skepticism about this approach being viable in the long run. A crowd can provide good oversight in a small geographic community or when it is performed by investing clubs who meet to research and decide who to fund. My suspicion is that if this type of investment is going to reach any sort of scale, people are going to be doing it over the internet and will rely on Amazon.com type reviews to make their decisions. Presumably, the rating mechanism will be a little more rigorous and have better protections against those who might try to game the system than most online rating websites. It is still likely the system will still be vulnerable to some degree of subversion.

But who knows, it may create a burgeoning industry of companies who meet those soliciting funding and perform objective evaluations and audits. They could post all their findings online accompanied by video interviews, photos of operations, etc for investors to use in their deliberations.

Info You Can Use: Commerciality Doctrine (What The Heck Is That?)

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Hat tip to Non-Profit Law blog for providing the link to Charity Lawyer Ellis Carter’s 2009 post about the Commerciality Doctrine. As you can probably tell from the title of this entry, I wasn’t really aware of this doctrine at all, but it is actually very important in terms of an organization’s 501 (c) (3) status.

According to Ellis,

Commerciality Doctrine has evolved in the courts and is applied to determine whether an organization complies with Section 501(c)(3)’s requirement to operate exclusively for exempt purposes. A key factor indicating an organization is operating in an excessively commercial manner is that its activities are in competition with those of for-profit commercial entities.

Reading what criteria the courts use as a test for whether a non-profit organization is operating in an excessively commercial manner, I start to get a little nervous:

-pricing to maximize profits;

-generation and accumulation of unreasonable reserves;

-use of commercial promotional methods, such as advertising;

-sales and marketing to the general public;

-high volume of sales;

-the organization uses paid professional staff rather than volunteer labor;

-the organization discontinues money losing programs; and

-the organization does not receive significant charitable contributions.

Most organizations probably don’t have to worry about accumulation of unreasonable reserves and seating capacity may limit high volume of sales. If arts organizations start to adopt dynamic pricing for shows, they may have to watch how high they push prices. But a lot of non profit arts organizations have professional staffs who have replaced volunteers somewhere in their history. Even those without professional staffs use advertising, sales, marketing and discontinue money losing programs. How do you not flirt with violating your status under this criteria?

So is it actually good to keep those money losing programs around? Apparently so…

Factors evidencing the absence of a commercial purpose include the following:

-lack of competition with for-profit entities;

-below market rate pricing;

-relatively insubstantial reserves;

-lack of commercial advertising practices;

-the absence of sales to the general public;

-low volume of sales;

-use of volunteers and low-paid non-professional staff; and

-significant charitable contributions.

This list almost makes a virtue of incompetence and lack of ambition.

But the first thing I thought of after reading this list was, what about the Roundabout Theatre? How the heck have they avoided being shut down on this basis. Except for requiring as significant charitable contributions as anyone else, they are a non-profit that essentially fails on every one of these measures.

They actually may have run afoul these laws and I am just unaware of it. Plenty of commercial Broadway producers have expressed criticism about the way the Roundabout and other non-profits like Lincoln Center enjoy a competitive advantage over them. Back in 2000, long before he became chair of the NEA, Rocco Landesman wrote,

“increasingly the template of success comes from the commercial arena, which is, in the end, not dedicated to the art so much as to the audience. The uber-model for this trend is ”the American Airlines Roundabout Theater,” whose artistic director, Todd Haimes, saved a bankrupt institution by adapting contemporary, market-savvy, the-audience-is-king techniques of modern corporations. Pleasing the customers, giving them what they want in the form they expect, works for Coca-Cola –…It would, I suppose, be hyperbolic to say that Todd Haimes has had a more pernicious influence on English-speaking theater than anyone since Oliver Cromwell (and it wouldn’t be nice, either, since Mr. Haimes is a personable and honorable man)”

Now it should be noted that Landesman’s piece expressed regret that the non-profit theater movement toward a commercial orientation due to market forces has meant that little original work is created any more. Though he has “accused Haimes of running a wolfish commercial operation in the sheepskin of a publicly funded institution.”

The idea that decision making in non-profits shouldn’t be motivated by a need to compete with commercial entities is probably part of the basis for the criteria of the Commerciality doctrine. Although Carter provides an example of it, I wonder how often and strictly the Commerciality Doctrine is applied to non-profits. With cuts to arts funding at all levels and an oft repeated litany that performances should be self supporting or not occur at all, is it fair to require that non-profits ignore the pressure to support themselves with strategies that create more earned revenue?

Todd Haimes has said as much,

“I feel enormous pressure to generate income for our theater,’…`I’ll do anything within reason, as long as it goes back into the nonprofit purpose of the Roundabout,” Haimes said. “So I’m trying to be more creative.”

With a $40 million budget in 2008, $12 million in donated and needing $13 million in sales, most of us are not anywhere near Roundabout Theatre’s ability to raise scowls from commercial competitors. We do face similar pressure to perform well and might well find our ambitions causing problems for our tax status given that so many other aspects of non-profit operations are being examined.

Info You Can Use: Efforts You Can Skip…Maybe

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From time to time I advocate for carefully evaluating the technology tools ones organization uses rather than jumping on what appears to be the hottest new thing everyone is apparently using. Not every tool is appropriate for every organization.

It was with great interest that I started to read Taproot Foundation president Aaron Hurst’s piece, Five Investments You Can Skip. In it, Hurst follows a similar theme in suggesting that non-profit organizations of a certain size and scope consider giving certain “must haves” a pass. Upon reading them, however, I was a little skeptical about some. The five he suggested were:

1) Volunteers. Recruiting and managing volunteers generally isn’t worthwhile unless you use at least 50 per year, they do at least 50 hours of service each (or fewer volunteers and more hours each), and you invest in volunteer management systems. Short of that, it’s almost certainly a waste of time.

2) Websites. Most nonprofits (the small neighborhood ones) would likely be fine with just a Facebook page. A template site would do the trick for slightly larger group. Only 25 percent of nonprofits need customized web design.

3) Board. There is a tremendously high fixed cost to training your board to facilitate donations (in kind or cash). If your board can’t generate a large part of your budget (say, 20 percent), you are likely to find them getting in the way of fundraising success and eating up senior staff time (and increasing burn out). If that’s the case, your organization would likely see more success with a smaller board focused solely on audits and the legal requirements of governance.

4) Social Media. Does it drive your advocacy, fundraising, or program success? It does for likely less than 2 percent of nonprofits. Everyone else is wasting a ton of time and energy on it. Much like my local car wash that urges me to “like” it on Facebook.

5) Strategic planning. You need a strategic plan, but for most organizations it can be a lot lighter than most MBAs want to admit. It doesn’t need to be perfect and frequently should be more of a living document.

Numbers 3 and 5 I can agree with pretty readily. The suggestion to eschew websites in favor of a Facebook page in number 2 seems to be contradicted by the implication in number 4 that social media, including Facebook may be a waste of time and energy.

I did consider that what he says might be true for non-profits in general. I don’t think it is applicable to arts organizations where providing up to date information about events and activities pretty much necessitate a web presence that is adaptable to your specific needs. I have a difficult time imagining that Facebook is a good option for most non-profits given that they need a site that distinguishes them and their mission from everything else one might come across on the web.

His suggestion that only about 2% of non profits are seeing any benefit from social media made me wonder 1) what he based that on and 2) if true, it may just as likely be due to lack of understanding about how to use social media effectively.

Number 1- Not investing in volunteers, held a number of reversals of opinion for me. At first I assumed he opposed investing in Volunteer management software, then I realized he meant not having volunteers at all. This seemed the most controversial of his points as reflected by the long and impassioned comments that followed. Hurst answered those objections with some research that supported his assertion that volunteer programs weren’t effective below about 50 people.

“When an organization reaches 50 volunteers AND achieves an effective volunteer management model, not only do they lead and manage their organizations better, but they are also significantly more adaptable (i.e., reflect the capacity to be a learning organization), sustainable and better resourced (i.e., have skills, knowledge, experience, tools, and other resources to do their work).”

On the other hand, the way I read it, a small number of volunteers, even poorly managed, help to leverage organizational effectiveness at lower budgets.

“Organizations with 10 to 50 volunteers, regardless of whether they are managed well, are statistically equally as “effective” as their counterparts without volunteers on all measures of organizational effectiveness (capacity), yet their average (median) annual budgets are almost half…This implies that organizations that break the barrier of 10 volunteers, regardless of whether they have figured out all of the best practices necessary to manage those volunteers, are equally as capacitated as their non-volunteer-based organizational peers, at perhaps just shy of half the cost…it is important to challenge the assumption that an organization cannot aspire to a more fully “volunteer-engaged” organizational model. Lastly, it is important to acknowledge the need to conduct further rigorous research to test the cause-and-effect assumption of this important finding.”

The other thing about the study Hurst cites is that it seems to be focused entirely on whether volunteers contribute to organizational effectiveness in executing their programs. It doesn’t seem to examine the role of volunteers in furthering organizational goals in terms of advocacy, awareness building and generally representing the organization to the community. If these factors are measured as part of some criteria, it is not clear.

Despite the doubts that one may harbor about whether all his points are well supported, there is some validity to Hurst’s essential idea that it may be worthwhile to assess whether the implementation of all those best practices everyone knows you need to be employing really provides the best return on investment. It is understandably difficult to be a confident skeptic in the face of widely recognized best practices, but these days it could contribute to long term survival.

Organizational Culture–It’s People!!!!

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Rosetta Thurman recently relinked back to an entry she did last year about organizational culture and the importance of not feeling like you are helpless in the face of it. Her basic premise is that organizational culture emerges from the practice of people and not from immutable laws written into the founding documents and the actions. (Though certainly, the initial culture establishes the precedent from which the organization develops.)

Her assertion that individuals in the organization are responsible for whether the culture changes or not struck a chord with me. I have been frustrated with organizational inertia both as a supervisor and subordinate in many places I have worked. While you can feel constrained by the (in)actions of your supervisor, the situation flows both ways. The entrenched reluctance of those you are trying to lead can cause just as much apathy as when the same characteristic is exhibited by one’s leaders.

I generally experience an optimism about a new hire starting work  similar to what I feel when I start a new job myself. I am eager to see what opportunities may be available by virtue of the skills and knowledge the new person brings. Given that most people in the non-profit field are overqualified for the job they are doing, each new person represents a great deal of potential.

People look at taking a new job as an opportunity for a new start. Employers should approach the arrival of a new hire in a like manner. Admittedly, most of the time in the non-profit world a new hire represents the opportunity to clear the backlog of work piling up on your desk. But if you view a new person as a replacement cog, chances are that is how you are viewed as well, perhaps even by yourself. The arrival of a new person is a good time to work on changing that aspect of the corporate culture for everyone’s benefit.

I just hired a new assistant theatre manager in September so these dynamics are at the forefront of my mind. Those who previously held the position provided different benefits to the theatre. The current person is in the position to either maintain or improve upon the gains of her predecessors. Having been in the job for about 45 days, she has enough understanding of the organization to start making suggested improvements.

I will confess that I reflexively feel a twinge of resistance when she starts a sentence with something like “I think that we should think about changing…” How could a new person dare to judge what we do! It is with some relief and then joy that I find that significant elements of her suggestions align with goals I am hoping to accomplish.

Granted, if you have done a good job during the interview process, this should be the result. However, I work for a state institution and the process seems oriented more toward CYA than hiring the best candidate. It is pleasing to realize you did hire the right person in spite of the process.

In any case, the most important factor in creating an environment where new endeavors are either encouraged or inhibited is the participation, or lack thereof, people.

But, of course, people have always been the most valuable ingredient.

[youtube]http://youtu.be/8Sp-VFBbjpE[/youtube]

Are We Being Nudged Toward Partnerships

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I have started to wonder if there is going to be an increased emphasis on partnerships and perhaps even mergers in the non-profit arts. I often read about mergers by non-profits outside of the arts. Although the presenters consortium upon whose board I sit is in the middle of conducting a merger with a sister organization, I don’t hear about arts organizations doing it that often.

However, the Mid-Atlantic Arts Foundation has recently announced a new granting program, Southern Exposure, which will support the presentation of artists from Central and South America. (By the way, you don’t have to be located in the Mid-Atlantic States to apply.)

Most of the program isn’t outside of what you might expect of such a program except that it will “support projects that are developed collaboratively by presenter consortia based in the United States and its territories and ensure that engagements take place in at least three different cities or towns.”

The Western State Arts Federation (WESTAF) used to have a similar program termed “hub grants” as part of its TourWest grant program up until a few years ago. From what I have heard (which may not be accurate) they discontinued it because of lack of wide spread participation. (We actually participated in a couple years.) But now that times are financially a little tighter, will arts organizations on a national level be more amenable to partnering?

But really, back to my original question of whether a trend might be developing in which organizations are encouraged to partner. One cause of my speculation is that this summer I saw a grant program sponsored by the National Endowment for the Humanities for community colleges that required recipients to involve up to 12 other campuses.

Looking at the Mid-Atlantic Arts Foundation website, there are signs that they might be going in the direction of encouraging arts organizations to partner more often.

“Over the last five years, MAAF has built a core of program initiatives designed to address specific issues of regional arts support. The work of the Foundation has been focused on:
[…]
-Developing an infrastructure for touring and presenting
-Making connections beyond the region
-Developing partnerships
-Strengthening existing networks
[…]
-Exploring sub-regional initiatives and collaborations with subsets of MAAF state members
[…]
“

Now granted, the Southern Exposure initiative might have just fit their pre-existing efforts. Given that it does fit into their plans, if Southern Exposure proves successful, they may start to encourage similar collaborations more often.

Hawaii has an active presenting consortia (as do our brethren in the 49th, Alaska) so we are thrilled because this program plays to our strength. Plus, there is a project involving a group from South America we have been kicking around for a couple years. I will be the first to admit, this sort of cooperation isn’t easy to arrange and manage. It helps to have a little incentive. It would be great to see other groups adopt this practice. (Especially if you want to bring me out to consult with you! 😉 )

Remember, You Have A Date With Us

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Okay, a topic seemed to beg me to write on it today– Keeping connected with those who purchase tickets in advance. There were a couple of incidents today that demanded I give some thought to the topic. We always bemoan the fact that so few people purchase tickets more than a few days, if not a few hours/minutes, in advance of a performance. Question is- are you doing anything to show your appreciation and concern for those who actually do purchase in advance.

Recently, I have been thinking about doing a better job of serving those who purchase tickets in advance. This was instigated by an unusually large number of will call tickets going unclaimed last year. Most years, we might have one or two groups of tickets that went unclaimed every other performance or so. Last year, there were at least one group of tickets unclaimed every show and near the end of the season, there were 4-5 groups.

Upon review, we generally discovered that the tickets had been order months in advance and surmised that the people may have forgotten they ordered the tickets and hadn’t set up a reminder. Most of these were also tickets that had been ordered over the internet and the person didn’t request mailing. Not having physical tickets laying around the house, it could easily be a case of out of sight and out of mind. I strongly suspect even those who do have their tickets mailed may end up burying them in a drawer or dressers over the course of months and also forget to attend.

I have been considering changing our approach when asking for people’s email addresses so that we can take a more active role in reminding them about the upcoming show. Currently, we ask if people want to be on our email list for our monthly news letter. A fair number of people decline to provide it. I think we can honestly move to saying we want it so we can send people reminders as we see so many people forgetting to attend. Those who purchase over the internet are already getting a reminder in the form of our newsletter a week or so before a performance, but they may not be opening the email and need a subject line indicating it is a reminder that they purchased tickets.

What has made this topic beg me to cover it today is that the director of another arts organization we are partnering with on two performances this Spring contacted me about emailing reminders for those events. So I know I am not the only one thinking this way.

And… today I swung by to pick up my will call tickets for the Hawaii International Film Festival. While I was there, I purchased an additional ticket for a movie two Saturdays hence. Even though I have the ticket in hand, I received an email when I got home thanking me for purchasing the ticket and noting that it had been added to my online itinerary.

I thought this was a good customer service touch. But it also struck me as a possible solution for a problem we face at the theatre. Our customers can actually go online through our system and review their ticket orders as well. The problem we face is that people often create new accounts every time they make a purchase. When people call to ask about their tickets, we often have to look under 3-4 different account numbers to find their orders. Most of the time the account with the highest number has the most recent activity, but that isn’t always the case if they have remembered old usernames and passwords.

What I am thinking is that regardless of whether a person makes a purchase on or offline, we should arrange to have a follow up message sent that emphasizes using their account to review their itinerary. If people think about their account in the context of assisting them with arranging their lives and are getting more frequent reminders about what their account number is, they may use the same account more consistently.

Now to talk to the powers that be about whether we can activate something like that…

Possible To Cultivate New Funders Motivated By New Mandates?

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You may have read about the report the National Committee for Responsive Philanthropy released at the Grantmakers in the Arts conference noting the disparity in foundation support for arts organizations.

According to the report,

“the largest arts organizations with budgets exceeding $5 million represent only 2 percent of the nonprofit arts and culture sector. Yet those groups received 55 percent of foundation funding for the arts in 2009. Only 10 percent of arts funding was explicitly meant to benefit underserved populations.”

Most of this money is going to large organizations patronized by a shrinking wealthy white audience during a time when people are orienting toward community based arts groups.

As I read this, I recalled Scott Walters’ discussion of the difficulty his small arts organization had meeting the deadlines for the Our Town grant process and the questions he raised about the appropriateness of the criteria being employed. I suspect there is something of a feedback loop inherent to foundation grant programs in that they are structured to the needs of the organizations they serve and those they serve tend to be organizations with the resources to meet the criteria of the grant programs.

Foundations may have to expand the number and types of organizations they serve, as the report suggests. But I strongly suspect they will have to also institute changes in their process to better accommodate those with fewer resources than those with whom they currently deal. Otherwise, they probably won’t have very strong participation from a larger, more diverse group.

Of course, most foundations, whether they have an arts focus or not, were set up to serve the interests of their founders. It appears that this has been rather successful. The greatest success in securing support for under served populations may end up being best realized by cultivating/encouraging individuals and groups from those communities to develop their own funding structures whether it is foundations or cultural hui.

The article mentions that current funding practices originated in an 19th century need to prove America was on par with Europe culturally. That need has passed and a new set of practices based on different motivations are required. Existing foundations may end up doing a lot of good after shifting their priorities, but in attempting to overlay new priorities on their founding purpose they may never be as effective as organizations that structure their approach around a mandate to support the arts and culture of under serve communities from day one.

Cultivating a sustained culture of support in areas where it is not currently practiced won’t happen overnight, but aided by technology it may not require 100 years to take root either.

Are Gov’t Caps of Non-Profit Salaries On Horizon?

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The Stanford Social Innovation Review (SSIR) notes that the governor of New Jersey has placed salary caps on non profit executives who do business with the state and the governor of New York has started a non profit salary review.

While governments have a right to be concerned over non profit scandals and society might properly have an expectation that a good portion of the funding going to a non-profit organization will be directed toward serving the appropriate segments of the community, there is a inequality in the expectations. In an article linked in the SSIR blog, Doug Sauer, CEO of the New York Council of Nonprofits notes,

““The State government contracts to buy services from nonprofits just as it contracts with the for-profit sector; except that the nonprofit is often expected to unfairly perform at below the actual cost of doing business. Perhaps it is also time to order an extensive review of the executive compensation of ‘taxpayer supported for-profit businesses’.”

Additionally, John Brothers notes in the SSIR blog post that most non-profit executives don’t even approach the $141,000 cap that NJ is imposing.

“According to the 2010 Guidestar Compensation Study, human service executives earned a median annual pay of just over $122K. What is more interesting is that of the over 3,000 nonprofits surveyed, just 0.004% earned more than a million dollars and only 4 percent earned more than $500K, with sizes of organizations peaking in the multi-billions. I would say that this is hardly a national epidemic of nonprofit jet-setting executives.”

You may look at these stories and think that they only apply to social/human service organizations. However, Gov. Cuomo of NY doesn’t make as clear a distinction regarding those organizations that NJ does. While the initial round of inquiry letters went to social service organizations, the fact the NY governor said all non-profits receiving state funding will be reviewed raised the question,

“Does this mean that the task force will examine compensation at hospitals and other health care providers – where CEO salaries of $1 million or more are not uncommon? What about major arts organizations and institutions of higher learning where that is also true?”

This move to evaluate non-profit salaries provides a potential avenue for those who oppose the funding of arts and culture. Lacking the ability to accuse artistic content of being obscene, they can seek to limit funding to organizations whose compensation is perceived to be excessive.

Fortunately, there are a number of objective measures and loads of data one can employ to prove compensation is fair. This situation underscores the need for non-profits to become better organized to advocate for themselves before it comes to that though.

Arts For What They Are, As Opposed To What They Are Opposed To

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Back in April, Peter Linett posted about the development of arts organizations during the 50s and 60s, commenting:

This was a negative identity, premised on oppositions rather than intrinsic attributes. The arts were non-commercial, non-profit, “high” culture as distinct from “low.” It’s almost as if the purpose of the arts, as that category came to be defined, was to be an antidote to the rest of culture: civilized because everything else was increasingly uncivil; elegant and “serious” because everything else was coarse and frivolous; formal because everything else seemed to be coming loose.

This oppositional approach has actually brought about some pretty vibrant works as artists rebel against what their contemporaries and those who preceded them do. This is what a lot of marketing and advertising efforts base their appeal to us on- that what one company offers is better than the other options. It may be related to your self-identity or making your life better/easier for an economic price.

Somewhere along the line, arts and culture got out flanked as the appealing alternative. For a long time it was holding its own against radio and television. Other alternatives developed or perhaps there was a shift in what people were looking for an alternative to. The question of “what exciting thing can I do tonight,” may be been replaced with “my life is so busy, what can I do tonight that doesn’t require me to get back in my car.”

Since it is likely that people’s criteria about what constitutes an interesting alternative is likely to shift, and shift rather often, Linett’s suggestion about presenting the intrinsic value of the arts for its own sake makes sense.

Right now the big push is to engage with audiences. If successful, these efforts should result in a much more positive and constructive relationship with audiences. But lets face it, everyone is pretty much scrambling to engage with audiences for the purpose of shifting choices toward them over someone/thing else. The race is to offer better engagement than the next guy and engage the socks off audiences until they don’t know what to do with all the engagement they are getting thrown at them. And god knows, thanks to the support of your board, you have the resources to pull it off and make everyone else’s efforts look puny by comparison.

C’mon, admit it, that is the internal conversation you are having. You have to meet payroll after all, so while part of you is sincere in your efforts, part of you is calculating the value of engagement efforts as a tool for attracting people to you in some manner.

I suspect in spite of any self interested element, individuals will come to value the arts for themselves thanks to the changes organizations make. I also suspect that arts and cultural organizations will come to enjoy providing engagement activities for their own sake and not as a means to secure grant funding or event attendance. In the best of all worlds, there will be a greater alignment between audiences and artists as the former comes to better understand the value of the arts as the artist does and artists no longer see one of their primary roles as interpreter/explainer.

Please don’t take this to mean that I think audience members don’t possess a deep appreciation for the value of the arts. Since engagement programs of necessity need to provide audiences with a different perspective on the arts experience and greater permission to be involved and understand, I anticipate that audiences will gain insights they did not possess before and artists will come to realize they can trust audiences to be smart enough to understand on their own.

Essentially, I am extending the idea of brains rather than butts in the seats toward an optimistic conclusion. Love and understanding can be ours if arts people can get past the idea that they are the arbiters of understanding. Of course, if arts people are going to cede this control, audiences have to embrace the opportunity and make an effort to understand. Good news is, a lot of them already are.

Info You Can Use: Expertise As Entertainment

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So much to do and so little time to do it! I am a little short on time for my post today but I wanted to direct attention to Eric Ziegenhagen’s TEDxMichiganAve talk, Expertise as Entertainment.

There have only been 74 views so I know you all haven’t seen it yet!

What Ziegenhagen talks about is the increasing prevalence of expertise being valued as an attraction. He focuses a lot on restaurants. It is no longer dinner and a show, dinner is the show. With the increased appreciation of culinary skills of chefs thanks to myriad television shows, people are valuing exposure to that skill as an attraction.

Restaurants in turn are designing the dining experience in response to this interest by providing information about the different components of the meal and providing more opportunities to watch the preparation process.

Ziegenhagen speaks of one restaurant that sells tickets to their seatings essentially intending them to be scalped. They apparently researched the laws governing resale of tickets and designed their reservation process in a way that permitted them to be transferred.

Ziegenhagen references the burgeoning TED lecture franchise as a evidence that people are beginning to value what is basically the pre-show lecture/post show talk back as much, if not more, than the actual show itself.

Looking at them in that context and taking a look at what makes the TED talks so engaging and interesting may provide some insight into how to make pre and post show talks more valuable to your audiences. (Clue: It might mean bringing in someone with no association to your organization at all.)

The Little Things Are More Engaging Than You Think

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If you are like me, the changes in the economy and people’s expectations about their interactions with the arts probably has you avidly watching for the new theories, techniques and technologies that may be relevant to your operations. Faced with uncertainty and rapid change, it is easy to forget that there are simple little gestures which we repeat over and over whose performance our audiences value. The explicit, big gestures using the newest techniques may pique interest and get them in the door, but it is going to be the small, mundane things that help keep them.

Some of these are passive things that are part of the organizational culture which we barely recognize we do. They don’t require a lot of time and energy but result in constructive activity. It can be something as easy as just leaving the door open as an invitation for something to happen.

I met today with one of the architects working on our facility renovation. I am anticipate we will be having a lot of these sort of meetings which cover small changes that will have a significant impact on the way audiences experience our facility.

One thing I talked to him about was putting more outlets in our scene shop. This isn’t to accommodate more power tools, but rather to accommodate the gathering of students and others. At the moment, the table area we typically use for meetings, lunch and effecting repairs has started to turn into a learning commons. Students are plugging in so many computers and other devices that they have extension cords crossing in front of the staircase to my office which I subsequently trip over.

I realized this afternoon that this gathering is actually the result of a decision I made three years ago to make the area more welcoming. Prior to that, on days we didn’t have classes or activities in the shop, I would leave the shop door locked and the lights off. All the better to show how ecologically responsible we were by keeping our energy usage to a minimum. Students were theoretically supposed to enter through another door to attend classes but often passed through the shop if the door was open.

As enrollment grew over the last few years and I saw exterior gathering areas becoming more crowded, I started to leave the lights on and the door open on a regular basis. Over that time, the number of people seeking a place to study or chat grew (granted, a little strange given that scene shops are noisy places, but there you are.)

Now we have faculty from visual arts and music who don’t normally teach in our building coming in to eat their lunch. The area has become something of a learning commons and collaborative space for students and faculty. I have students designing a poster and postcard for the show next month running up to my office with their thumb drives to get feedback on their work. Before the hammering started this afternoon, one of the music teachers was pounding on the meeting tables to teach a percussion sequence to a student.

I don’t know how long this may last. I can definitely attribute some of this activity to the dynamics between specific students and that may disappear when they graduate.

I can’t directly link any increase in attendance to this gathering of students so leaving the door open hasn’t helped my revenue situation much in a time when that is increasingly becoming a concern. However, since no one on staff has to design a poster or postcard for the next show, we are able to spend that time in other pursuits. When it comes time to distribute the materials, I bet the students will be interested in helping given their ownership of the piece. This afternoon, the students helped populate areas of the theatre during a photo shoot we were doing in support of a space naming campaign we hope to launch fairly soon. Potentially, their presence might yield income if those images are used in the campaign.

I know this sounds a little vague and hard to quantify. What I am advocating for is basically not forgetting about the assets you have to offer to your community and making them available for use by your constituencies. Some activities may take a little more effort than just leaving doors unlocked and lights on. For example, even though you want to go home, you leave the concession stand open, the lobby lights on and the restrooms open while people stand around chatting and chatting and chatting because the welcoming environment creates an intangible, but valuable positive impression of the organization even though it isn’t as effortless as it may appear.

In some cases you may be able turn a weakness and inaction into a strength. Don’t have money for landscaping? Plant wild flowers that attract butterflies. The front area won’t seem as much a rambling mess with butterflies flitting around.

What you do may not even be connected with your physical plant. Maybe the diner everyone on staff eats at all the time can turn into the site of an impromptu consultation session on how to create haunted houses and wire up holiday displays. That sort of thing reminds everyone that 1) Your organization contributes to the economy by patronizing area business; 2) Enhances the value of the diner in the community; 3) Makes people aware of the knowledge and expertise represented by your organization. I am sure there are fourth, fifth and beyond reasons, but note none of these have anything to do with specifically trying to attract people to your shows. Yet they engage your community at the cost of making a little extra effort at a place you were going to anyway.

It is key that you treat these sort of activities like giving someone a gift– you can’t have an expectation of something in return. If there are positive results, it may take years for it to manifest in a manner you can attribute to your efforts but it may not do so in the way you anticipated. Just as in personal relationships, what you value and want from your friendship with someone may not be the same as what your friend perceives as the valuable aspects of their relationship with you.

Better ROI Than Thou

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The Los Angeles Times has a video of the change over process between the LA Opera productions of Cosi fan Tutte and Eugene Onegin.

My first reaction was how cool the magic of theatre is that such transformations can take place in a short time to generate the illusion of two different places.

Then I started to think about the cost and whether it was all sustainable. They only repeat the same production once so this change over requiring 45 stage hands happens about 4 times a week- Onegin on Saturday, Cosi on Sunday, Cosi on Wednesday, Onegin on Thursday, Cosi on Saturday, Onegin on Sunday. Then I look at the design elements and wonder if they really need to have 800 gallons of water on stage for one act only to drain it and expose the Plexiglas for the second act.

Next I looked at the prices, $270 for orchestra down to $40 for an unobstructed view in the back of the balcony ($20 for an obstructed view). If they cut back on some of the design elements and changed the production schedule, they could charge less and be more accessible, right?

But you know, while I was thinking all this, I was also feeling a little torn. I felt like my grandmother who, having grown up during the Depression, would scowl at us for not washing aluminum foil and Ziploc bags so they could be used again. Was the only reason I was having critical thoughts like this because that is how those of we in the non-profit arts are brought up to think?

Opera is all about spectacle and that is what people expect from the experience. People complain about the high cost of rock concerts and Broadway shows, but there are few people arguing they have to lower the prices to make the shows more accessible. Usually the accessibility argument for rock concerts is about keeping companies from buying up huge blocks of tickets, not that the original price was too much. People complained that the Broadway previews of Spiderman were so expensive, but people kept buying and buying.

So if the demand is there, what business is it of mine whether the LA Opera is operating in a way that requires them to charge so much? The rotating schedule might actually make better financial sense for them after all. I worked at a theatre in a community with a high tourist rate where the rotating repertory schedule actually helped increase their audiences.

Yet, while it does have significant private support, Broadway shows and rock concerts don’t depend on public support the way non-profits like the LA Opera does. So the question is, do we in the arts mount bold productions that employ technology cleverly to bring our audiences delight. Or do we worry that people wanting to reduce the funding the arts receive will use groups like the LA Opera as an example of why the arts don’t need funding since they can afford to operate at such high standards.

Some of this fear comes from the hostile reception the idea of public funding for the arts receives. It is also reinforced by the practice of private funding sources. The big measure of not for profit effectiveness right now is low overhead. I can’t recall where, but I recently read a quote from an influential politician/business person who said if anything could be funded, it should be the arts because they generate such a great return on the investment.

While I am glad to hear this message repeated by people not working in the arts, the pressure to have low overhead and great results for the investment tends to create a mindset where an organization views themselves as more virtuous than a better funded one because they bring the arts to under served populations and children on a shoe string budget. Who needs hostile politicians when we are all too willing to cast a “better-ROI-than-thou” disapproving eye on each other?

That’s all well and good, but this attitude is what also contributes to few people taking an arts career seriously because no one gets well paid.

Is In-n-Out Burger more virtuous than Wendy’s because they have a smaller, leaner operation? Sure, for profits and non profits have different reasons for operating, but few people praise a commercial enterprise as being virtuous because their cost controls have kept them small.

So does it matter how much the LA Opera is spending?

Info You Can Use: Does Friending A Candidate Endanger Your Non-Profit Status

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The Non Profit Law blog linked to a really great publication put out by the Alliance for Justice that explains whether your online activity might run afoul prohibitions in your 501 (c) 3 status. This is the clearest explanation of these issues I have read.

“This guide aims to answer the questions nonprofit managers most frequently face regarding the Internet and social media.”

The document covers situations that don’t involve online activity, but really it is the social media element that comprises the uncharted territory that people aren’t clear about. The document makes a distinction between lobbying, which a 501 c 3 non-profit can do and supporting a candidate, which they can’t.

Though sometimes the distinction is very subtle. For example, you can make a post on Representative X’s Facebook account, “Rep X, support the arts by voting Yes on Bill 123.”and that is direct lobbying. If you post a slightly different message, “People of My State, tell Rep X, to support the arts by voting Yes on Bill 123, ” and that is considered grassroots lobbying because it is a general call to others to take some action. If you post, “We love Rep X because she supports the arts and voted Yes on Bill 123,” that is promoting a specific candidate.

Except in some very specific circumstances, you can’t link to a candidate’s website. In fact, you can’t link to any website that promotes a candidate and you are responsible for making sure the content of the site doesn’t change since you first linked to it.

For example, you are doing a renovation and link to the website of the company that is providing you with sustainable wood as a way of proving to your constituency that you are acting responsibly. If the supplier changes their website to criticize a candidate’s stance on logging, your organization might be in trouble.

There are also restrictions on allowing employees to use company equipment, even on their time off, to express support for a candidate.

In answer the question posed by the title of this entry, no, you can’t friend a candidate on Facebook or follow them on Twitter. They are free to friend and follow your organization. Even though etiquette suggests you follow them in return, the IRS suggests you don’t.

About the only time you are safe to have a promotion of a candidate on your website is if you allow Google to place ads on your website and have no control over what they are placing.

There are a lot of other questions answered in the document as well. Since a lot of 501 (c) 3 organizations are associated with 501 (c) 4s which have looser restrictions, they provide some detailed guidance about how closely connected their activities can be. The guide also deals with setting policies for renting your mailing lists, guest bloggers, moderating blog commenters, using photos, hosting videos.

It is clear that there are going to be a lot of nuances specific to the activities of different organizations. However, if you have had questions about what is permissible as lobbying and prohibited as campaign support, and don’t have a tax lawyer immediately available, this is a good place to start to find your answers.

Can Devotion To The Arts Be Considered An Addiction?

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Since I tend to travel to China every other year or so, I have started taking a class in Chinese.

The class has taken over my life.

It used to be that the rule of thumb for college classes was 3 hours of home work for every hour in class. In recent times, it has been scaled back to 1-2 hours per hour in class. My Chinese class seems to be old school because I spend about 10-12 hours a week doing the homework. I usually finish home work for Tuesday on the Saturday before and then start the homework for two Tuesdays hence on Sunday morning. Every morning, I wake up and do 1-1.5 hours of homework before heading off to work for the day. Saturdays I usually do several hours of work.

I figure I have to keep this schedule because our production season is starting very soon and will keep me from completing the homework before Monday or Tuesday unless I start 8 days early. What is slowing me down is writing everything in Chinese characters. It is like reproducing pictures rather than writing letters. If you write the letter J and don’t dot the lower case or cross it as an uppercase, no one will care. You leave a dot or line out on a Chinese character and it is a different word.

The thing is, I love it and anticipate taking the more advanced class next semester. While my pronunciation of the tones is probably off, I can grasp the vocabulary and grammar rules pretty well.

But it has gotten me to wondering– can I afford another time and energy consuming obsession alongside my career in the arts? I also wonder if my enthusiasm for learning the language comes from a similar place as my enthusiasm for the arts. While I was a good student when I was younger, I was never as diligent as I am with this class.

I have written a number of times on the idea that people in the arts are sustained by the emotional satisfaction they get from their jobs. This can lead to decision making which values devotion to the arts to detriment of their professional and personal development, financial situation, relationships and health.

Now given I actually have time to have something non-arts related monopolize my time is probably a sign that the amount of time I devote to my arts career may be at a healthy level. Or that I have merely displaced other portions of my life to accommodate both activities. (The pile of dirty laundry and unwashed dishes does seem higher lately…)

My brain may be releasing chemicals into my pleasure centers in relation to both arts and Chinese class, but I don’t think it comprises some sort of addiction. Still, I wonder if there is a tendency among arts people to exhibit personality traits common to those prone to addictions. If anyone has seen any studies, about arts people having addictive personalities, I would be interested to learn more.

In any case, it is something to which I will have to give more thought.

After I finish my Chinese homework.

Info You Can Use: Emergency Planning Tools For The Arts

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Two entries today you lucky readers. My list of things to blog on is getting longer than I handle and still have the subjects remain relevant.

Technology in the Arts blog had a very cool tool for the arts featured this week- Arts Ready, an online tool to help arts organizations create a plan for any emergency, including “incapacitation of a key staff member, a financial crisis, and of course a natural disaster.”

The tool helps you create a readiness assessment which generates a to do list of changes to be made and sends you periodic reminders about deadlines or to re-evaluate the plan. It also offers the ability to store critical documents at a cloud computing site in case the physical documents get damaged. They also have a “battle buddy” tool used to develop relationships with area organizations.

“…so that you can build a relationship and eventually become Battle Buddies- pledging to lend a hand if the other needs help. If you do need to declare a crisis, you can choose how much information to share with whom, and you can track your progress towards gathering the needed resources online.”

It would be great if organizations developed partnerships and alliances constructive to their daily operations in the course of seeking allies to assist in the event of an emergency.

There is a cost to the service, but because this sort of thing is only really effective if a lot of organizations are involved, the developer, SouthArts, is seeking support from state arts agencies to help offer discounted memberships.

Info You Can Use: Board Action In The Age of Technology

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Hat tip to the Non-Profit Law Blog for providing a link to a piece on the Charity Lawyer blog about board votes by unanimous written consent.

An organization upon whose board I sit was recently revising its bylaws and the subject of voting on courses of action between meetings arose. We were especially interested in the legality of voting by email.

I can’t imagine we are the only ones having this conversation and fortunately, Ellis M. Carter at Charity Lawyer provides some answers.

“Unlike directors voting at a meeting which may require only a majority of the directors to approve any board action, most states that permit action by written consent require unanimous approval. Once an action by written consent is signed by all of the directors, the written consent resolution will have the same effect as a unanimous vote of the Board.

In such cases, a consent resolution will be sent to each individual director by mail, email or fax for his or her signature. To streamline the signature gathering process, the written consent document can permit counterpart signatures. This means that each director can sign the signature page of his or her copy and the signed signature pages, when taken together, are considered a validly executed document.

[…]

Generally, the action is considered to be taken on the date the last director signs the consent. For recordkeeping purposes, the signed consents must be kept by the secretary in the corporate minute book. Additionally, the resolution should be entered into the minutes of the next board meeting and made part of the official record of the corporation.”

In respect to emails, in order to remove any question of legality or whether an emailed response may have been made by an unauthorized person who gained access to an unattended computer, it is best to use a password protected electronic signature such as is available in Adobe documents. If that is too difficult, Carter suggests just printing the email, physically signing it and send it back by fax, regular mail or a scanned attachment to an email.

I Liked Your Ideas Better When We Were Being Repressed

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A recent book review gave a fascinating look at how the value of ideas has declined in post-communist Czechoslovakia. In the wake of the Velvet Revolution, playwright Václav Havel became President of Czechoslovakia. He, along with other intellectuals and artists in Eastern Europe found themselves in governing roles as their countries transitioned away from communism.

And then they found themselves unwanted.

“The artistic and literary scene that flourished paradoxically under censorship and repression has died off. The public intellectual is, for the most part, no longer invited to the most important parties. Anna Porter writes, “Now that everyone can publish what they want, what is the role of the intellectuals?” and she can’t find an answer. It’s no longer the police state that’s attacking the intelligentsia — it’s disinterest and boredom. It’s distraction. It’s a trade off. And it’s one that we should be able to acknowledge and be allowed to mourn. When the historian Timothy Garton Ash visited Poland in the 1980s, he admitted to an envy for the environment there. “Here is a place where people care, passionately, about ideas.” The people of Central Europe traded in ideas for groceries and for not being beaten to death by the police. No one could possibly blame them, but at the same time, Havel and the other leaders had no sense of the true cost of democracy.”

There have been many books written about the decline of the public intellectual in the United States so it is pretty futile for me to attempt to address the causes here. It bears noting that the decline in the U.S. didn’t proceed from a point of censorship and repression. Back in the 1950s, artists like Salvador Dali and Random House publisher Bennett Cerf appeared on television game shows like “What’s My Line?” Now you would be hard pressed to name a visual artist or publisher with the same wide spread name recognition.

It clearly isn’t a matter of ideas are only important and valued when you are told you can’t have them. I do think there may be some truth in the question of the value of the value of intellectuals and artists in a time when anyone can publish or create. At one time people had many demands on their attention with farming and family but big ideas were still valued. Now while people have many draws on their attention, less of it is as compelling as seeing to your daily survival (or avoiding censorship/dealing with repression). With the leisure to decide what to focus on, you have the option to ignore big ideas that may take 30 minutes to process in favor of 30 different ideas that you can process in a minute each.

While the arts can have a role in emphasizing that big ideas matter and that we should invest the time to consider them, this isn’t a problem the arts community is going to be able to solve itself because the decline is a result of greater societal practice. The arts can deliver the message, but every strata of society has to value it– which may require valuing the arts as a valid messenger.

I don’t have any ready answers. I just offer this as something to think about– if you can allow it the time for proper consideration.

Criticizing The Performance, Not The Audience That Enjoyed It

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This weekend I went to see a show with some friends. I enjoyed most of it, except for the lead actor. It was clear to me that while the rest of the actors were invested in the reality of the play, his character knew he was the hero. Where everyone else had to react to the unexpected changes in the universe, he anticipated what was coming and manipulated the universe. Some of it may have been the director’s choice, but given the other actors were invested and he wasn’t, I believed most of it was the actor’s choices.

As the show ended, it was clear my friends enjoyed every moment of the show and didn’t perceive the things I did. I knew they were going to ask me what I thought. My immediate worry was, how am I going to talk about this show which they clearly enjoyed without implying they shouldn’t have. And how can I explain what I thought was wrong without suggesting that they lacked the intelligence or perception to notice it.

Basically, how can I talk about my experience without sounding like the stereotypical intellectual snob associated with the arts. My friends won’t take much offense, but whatever approach I used would essentially be practice for dealing with the general public. If I was talking about a show in my theatre, I am really never going to have this sort of conversation because few people would ask what I thought about my own show. (I also realized how many arts experiences I have by myself or with other arts people where conversations can be a little more frank.)

One of those who accompanied me is a landscape architect so I decided to use his profession to provide context for my comments. I would explain my problems with the lead actor as I did in the first paragraph expounding on what I mean by investment in reality and why that is important. Since the show was a comedy, I used the example of the candy wrapping episode in I Love Lucy, where regardless of how bizarre a situation got, we were rooting for Lucy and Ethel because they believed in the reality of the run away assembly line and their need to succeed.

I explained that because I had experience in the performing arts, the problems were apparent to me where it might not be to them. If they enjoyed the show, that is great. Being able to recognize these thing is a mixed blessing- It is helpful if you are in a position to fix the problem, but a hinders one’s enjoyment of many performances where one isn’t in control.

I mentioned how it was possible for me to walk through a garden and admire the flowers while my landscape architect friend noticed all the problems with drainage and general appropriateness with the design. None of this means the flowers are any less attractive just as nothing I perceived invalidates the experience they had at the show.

Now yes, among ourselves as arts people we can, and do, have long discussions about how audiences attribute more value to their experience than is warranted and give standing ovations to barely mediocre work. But that isn’t a conversation we can have with the general public without causing a lot of resentment.

Given that I was dealing with my friends who had the capacity to forgive any offense I might offer, I can’t say the general approach I used in this situation will work in most cases. I have to imagine though that it can be effective to offer an honest, snark free, appraisal of your own experience which acknowledges that one’s insight and perception, while highly informed, isn’t necessary for others to share.

I felt my explanation was successful because I was able to be honest and provide some education about acting and directing choices without coming across as if I were lecturing the ignorant. It was helpful to be able to be able to draw a parallel between the abilities we both developed as a result of our professions to illustrate how artistic criticism is no more intellectually inaccessible than any other form of discernment that is cultivated over time.

The same parallels can be drawn for pretty much any profession or avocation that a person has been involved for many years to create a common frame of reference. No one gets overly concerned that their accountant feels superior to them because they can’t spot mistakes on a balance sheet with a glance. They can be worried about how it might look if they don’t understand a performance or painting, though.

As I write this, I recall my post from Friday in which I quote Stephen Tepper and George Kuh talking about the training creatives receive. I occurs to me that while anyone may develop a discernment related to their profession and avocation, the resulting abilities are not necessarily equal. Those in the arts are specifically trained to look at things with a critical and deliver and receive critiques. Those seeking accounting degrees aren’t regularly asked to look at their classmates’ work and discuss whether it adheres to the generally accepted accounting practices. In that respect, it is understandable that people may experience a little anxiety at the ease with which creatives (which includes landscape architects) can and will discuss perceived problems.

Creativity To The Left Of Me, Creativity To The Right

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I am just getting around to reading a piece in the Chronicle of Higher Education by Stephen Tepper and George Kuh (subscription required) about the need to get serious about teaching creativity. By coincidence or design, Americans for the Arts is holding a blog salon on arts in education that also focuses heavily on creativity. Clearly this is becoming a prime topic of discussion.

Tepper and Kuh argue against a prevailing image that creativity stems from environmental conditions rather than being developed through hard work and practice.

“First, we must move beyond the naïvely egalitarian, almost mystical view of creativity advanced by many creativity enthusiasts. This view suggests that to unleash creative capacity, we have only to set up conditions in which creativity will naturally blossom—informal workspaces, nonhierarchical organizations, flexible jobs, opportunities for cross-fertilization, and diverse and hip urban spaces. Such conditions are thought to encourage lateral thinking, brainstorming, and risk taking, all of which set the stage for innovation and entrepreneurship. No wonder creativity is an irresistible solution to our nation’s most pressing challenges! It appears to flow like tap water, requiring no significant investment in research or training. To transform our economy, we just have to get out of the way and let creativity grow free, like kudzu.

Existing research suggests otherwise. Creativity is not a mysterious quality, nor can one simply try on one of Edward de Bono’s six thinking hats to start the creative juices flowing. Rather, creativity is cultivated through rigorous training and by deliberately practicing certain core abilities and skills over an extended period of time. These include:

1. the ability to approach problems in nonroutine ways using analogy and metaphor;

2. conditional or abductive reasoning (posing “what if” propositions and reframing problems);

3. keen observation and the ability to see new and unexpected patterns;

4. the ability to risk failure by taking initiative in the face of ambiguity and uncertainty;

5. the ability to heed critical feedback to revise and improve an idea;

6. a capacity to bring people, power, and resources together to implement novel ideas; and

7. the expressive agility required to draw on multiple means (visual, oral, written, media-related) to communicate novel ideas to others.”

They admit that not all university arts programs are designed to engender these qualities, nor are the arts the sole discipline that engenders these abilities, but by and large arts students are challenged in these ways.

In the last few years I have frequently talked about how businesses are saying there is a need for creativity in leaders and employees. Other than citing other people who have said it, I haven’t had any solid evidence to back the claim up. However, thanks to a post by Emily Peck on the AftA blog salon, now I do. She links to an IBM survey of 1500 executive directors, Capitalizing on Complexity, where their top insight is that CEO’s need to:

Embody creative leadership.
CEOs now realize that creativity trumps other leadership characteristics. Creative leaders are comfortable with ambiguity and experimentation. To connect with and inspire a new generation, they lead and interact in entirely new ways.

Notice the words ambiguity and experimentation also listed by Tepper and Kuh.

Another salon blogger, Sarah Murr who works as an arts and culture subject matter expert for Boeing, cites Seven Survival Skills created by researcher and author Tony Wagner that …”people need in order to discuss, understand, and offer leadership to solve some of the most pressing issues we face as a democracy in the 21st century”

These too look very much like those listed by Tepper and Kuh which provides me some confidence that the thinking in the arts and business worlds are resonating to some degree. But there is still some work to be done in communicating these commonalities. Another arts in education salon blogger, Eric Booth, reported the general message he came away with from a National Arts Policy Roundtable retreat.

“The key message I took away from them could be stated like this:

Most people in business think “creativity” is a fluffy indefinite word, yet more hokum from the touchy-feely-artsy set. Indeed most business people do not want new employees arriving with the expectation that they can be creative all over the place. What we want are innovations, and hard-working employees who can recognize and deliver on the unusual occasion in which their creative input is valuable. If you can identify for me the key skills within creativity that produce successful employees in my real setting, and produce innovations that work for my company, and can show me the data that affirms you can reliably develop those key skills, I will become your biggest supporter. Til then, it sounds like fluff to me.

We can’t even name the key skills of creativity that we train, no less demonstrate that we reliably develop such skills.

[…]

I do meet a lot of creativity in good students of all interest areas, which makes me wonder if the arts really are delivering something distinctively potent. I even find research that affirms parts of this assertion that the arts are unusually powerful in developing creative capacity. But even if we are succeeding in developing creative capacity effectively, few can articulate what it is we are doing, or what those skills are.

How can we change the status quo if we can’t make a clear, well-founded statement about a core claim?

[…]

Identify the top three skills of creativity that matter to you in your work with career-track students. Not 10 or 23 skills, but the most essential two or three skills…

And one year from now, add a very simple and non-intrusive documentation-and-assessment practice that illuminates the ways in which your students are getting better at those skills over time. That’s it. That simple.

This may sound like a lot of work, but if you are in education you know that everything is moving toward evidence based whether it is K-12 No Child Left Behind or to meet accreditation standards in higher education. Measuring what Booth suggests should at least be marginally more interesting than performing most evaluations because you are establishing your own criteria.

Info You Can Use: Dynamic Pricing That Doesn’t Alienate

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Last week I was reading about some interesting ticketing structures being used by theatre groups in Chicago. Theatre Wit offers what is described as a Netflix subscription model where they provide unlimited admission to their shows for a monthly fee of $36. They also employ dynamic pricing with their single ticket sales and increase the cost based on demand.

What really intrigued me was the model being used by Filament Theatre Ensemble. Instead of selling tickets, they ask people to sponsor an element of the production as the price of their admission.

“In lieu of tickets, customers can sponsor costumes, props, and set pieces, finance two hours of rehearsal space, or pay for the production’s licensing fees. Big-ticket items such as the rent for the performance venue are broken into small portions and spread over the entire run of the show, so that all of items on the website are priced between 10 and 35 dollars. “

What I really loved about this system is that there is dynamic pricing by default but it is presented in a very positive and constructive way. It also provides a degree of transparency about the costs of mounting a production to audiences and gets them invested.

“Seeing as there is a limited number of items available in each pricing category, dynamic pricing is built into the system: once all of the 10–15-dollar items have been sold, patrons have to purchase something in the 15–20-dollar range if they want to see the show. However, contrary to Filament’s expectations, the lowest priced items aren’t the ones that sell first. Patrons are willing to spend a few extra dollars to sponsor something they can identify with—a cool prop, or a distinctive costume—rather than paying a smaller amount that will go towards office supplies…

However, from the company’s perspective it is more important that sponsoring a particular item, instead of purchasing a ticket, increases the audience’s emotional connection with the performance and with the company. Ritchey recounts, “A lot of times people would come up to us after the show and say I got you guys an hour of rehearsal space or I got that costume.” People get excited about what they have contributed to the evening’s performance. In addition to that, viewing all of the elements that go into a production online gives the audience a sneak preview of the show. Having seen all of the costumes and props in advance, the audience immediately feels connected to the production when they recognize those items on stage.”

According to the article, there are still a few issues to work out. Specifically, arranging for admission of people who come to the door to “purchase tickets.” I am guessing given this unorthodox approach, it may be difficult to explain the remaining sponsorship opportunities to those who show up at 5 minutes to curtain and just want to get in rather than choose between a ream of paper and audition space.

I find stories about alternative approaches like these and the one Andrew McIntyre related about Toronto’s Passe Muraille’s Buzz Festival very encouraging. Slowly arts organizations are beginning to discover valid approaches to audience engagement and keeping themselves viable through experimentation.

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Butts In The Seats by Joe Patti is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
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