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Info You Can Use: Development Directors Need Love Too

February 11, 2013

by:

Joe Patti

You may be aware of the recent report commissioned by the Evelyn and Walter Haas Jr. Fund and conducted by CompassPoint about the careers of development directors. I already had a pretty good idea that development was a thankless task and there was a lot of turnover, but Under Developed: A National Study of Challenges Facing Nonprofit Fundraising, brings the reality to the fore.

I was astonished to learn that a quarter of development directors were novices or had no experience in the field at all. My guess would have been closer to 5%.

One in four executive directors (24%) say their development directors have no experience or are novice at “current and prospective donor research.” Among the smallest nonprofits, the number rises to 32%. When it comes to securing gifts, executives report that 26% of development directors overall—and 38% among the smallest nonprofits— have no experience or are novice.

Half of all development directors vs. 34% of executive directors contemplate leaving development in two years. 22% of development directors had either given notice or were actively looking at the time they were surveyed. 40% of those surveyed said they weren’t sure they would stay in development as a career.

A quarter of executive directors reported firing their previous development director for performance or incompatibility with organizational culture.

As might be expected, organizations with bigger budgets reported greater retention rates. Being able to offer better salaries enabled them to attract talented people from other organizations. Some of these organizations reported something of an arms race with the best development professionals being able to name their own price in the face of an ever shrinking talent pool driving costs up across the board.

I have given some attention to the difficulties with attracting and retaining executive directors over the years so I thought it important to turn some attention to the development arm.

In fact, the report makes many of the same recommendations you will find in respect to the executive director positions: recognizing and celebrating emerging leaders, having better training/mentoring and having transition plans.

One of the central things they suggest is nurturing a culture of philanthropy. If you have read this blog for any length of time, you know a common refrain I have is that marketing and development aren’t the sole province of those departments followed by an inevitable link here.

The report talks about the need not to silo responsibilities. They define culture of philanthropy as:

Most people in the organization (across positions) act as ambassadors and engage in relationship-building. Everyone promotes philanthropy and can articulate a case for giving. Fund development is viewed and valued as a mission-aligned program of the organization. Organizational systems are established to support donors. The executive director is committed and personally involved in fundraising.

While they specifically mention executive director in the definition, the board is mentioned frequently enough in their discussion of the concept they probably should appear as well. They acknowledge at length that asking for money is a difficult endeavor for all those involved. They felt the fund development process would be much easier if the goal permeated all areas of the organization because it would naturally bring more support and resources to bear and make the director feel more empowered.

“I think the fundraisers don’t always manage up because they think, ‘It’s all on my shoulders.’ They forget that you’ve got 20 some board members and another group of volunteers, an executive director, and other direct staff — that this is a partnership.
—Executive Director

This is the one area in which smaller organizations can be compete with larger ones. While they may not have the money to pay high salaries and support the newest development software, (and the software gap is getting increasingly smaller and affordable), the more close-knit working environment can have the staff more easily integrate with development than in larger organizations where the function is more departmentalized.

There are some depressing findings in the report, but I think it is worth reading because I suspect it will also reveal that the problems one faces in ones organization aren’t as uncommon as you might think. That realization will hopefully allow people to feel a little freer to discuss these issues rather than assuming they face them alone and everyone else is operating effectively.

Fundraising, Info You Can Use, Leadership

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Info You Can Use: Leveraging Transitions Well

February 6, 2013

by:

Joe Patti

So I really hadn’t intended to write too much more about my job change until I left my current job or took my next one. However, the assistant theatre manager who is chairing the search committee is using some activities which I think are really beneficial to my organization and the community.

Today she held a meeting with various stakeholders to discuss what they wanted from the person who would replace me. I wasn’t included, but I eavesdropped on the conversation rising to my office off and on for about 15 minutes.

The group was comprised of about 15 people, some of which who are members of the search committee. Among them were faculty from music, theatre, visual arts; chair of Arts and Humanities; Dean of our division; our theatre staff; community artists; representatives of three renting organizations; volunteers; and our development officer.

They started out writing down what things they valued about the theatre, focusing especially on what will be missing if the theatre didn’t continue operations. Then they took turns talking about what they had written and sticking the post-it notes up on the wall in themed groups so that they could see what values people gravitated toward.

Later they moved on to some group activities to generate suggestions.

I spoke to some people after the meeting and they seemed pleased with the process. They were especially happy that the assistant theatre manager kept things moving along.

What I thought was really great about this exercise was that it brought so many different constituencies together who never meet each other. Each one became aware of what the other did in the facility and why certain elements of the facility and the services offered were relevant to them.

More importantly, this was all done in front of college administrators and the development officer which helped them understand the wide range of activities that occurs in the facility and why its existence was important.

It sounds strange to say, but I think this process was successful because I am leaving.

If we had tried to gather a group of people to talk about why they loved the theatre, I am not sure as many people would have shown up or been as eager to participate.

I think the sense of immediacy and the opportunity to influence the type of person chosen as the new theatre manager garnered far more investment in the process.

While part of me craves melodramatic gnashing of teeth and wailing, “Oh what shall we do without you, Joe? You are our source of inspiration and have that musky, Victor Mature-like scent,” I am really happy to see the transition turning into such a constructive process.

Just offering it here as an example something other organizations might try.

Oh, and I forgot, they fed the group Valentine’s Day cupcakes. That probably helped, too.

Audience Relations, Boards, General Musings, Info You Can Use, Leadership

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Info You Can Use: Are You Prepared to Weaponize Your Storytelling?

February 5, 2013

by:

Joe Patti

Hat tip to P. Martin for the link to Chris Brogan’s guest post on Copyblogger about Content Marketing. I will confess that I think the term content marketing is a phrase devoid of much meaning. In the comments section of the post, Brogan agrees but says he just uses the terms that everyone is Googling.

It was hard to pass by this post though due to Brogan’s very quotable declaration that “Content marketing is weaponized storytelling.”

Brogan says that he used that phrase at a conference, but he isn’t sure that he really believes it and amended it to the admittedly less evocative, “Content marketing is sales-minded storytelling.”

His premise is that content marketing isn’t branding. He feels that only really big companies with large budgets can afford to build brand awareness. The little guy has to depend on content marketing which is aimed at “helping your market make a decision of some kind.” This doesn’t mean constantly making a hard sell.

Your site/email newsletter/podcast/whatever should consist of something like this:

Some posts that are just friendly and storytelling.
Some posts that are gentle pushes towards a next action or an ask.
Some posts that are pure selly-sell, as I like to call it. Apparently over here they call that an offer.
Some (but very few) totally off-topic posts.

This would be true of a blog, an email list, or whatever. I believe that the real goal of content marketing is to advance your business.

[…]

This is where it’s tricky. Because the business goal just might be entertainment. The business goal of my writing a guest post on Copyblogger is to get you to consider signing up for my awesome free newsletter.

Based on this great post (okay, decent post), you’re supposed to now think, “Wow, I really like what Chris had to say. I think I’ll give his newsletter a try.”

Did I charge you any money? No. Did I tell you about my product or service in the body of this post? No. What I did was start what I hope to be a relationship with you and I’ve invited you to get my awesome newsletter. That’s me content marketing.

Do you feel dirty? No. (You might already be dirty, but that’s awesome, and yet, not my fault.)

One of the commenters on this post felt Chris was wrong and made too many generalizations. His company has focused on positioning themselves as experts in the industry and gets great response from that. He said the only time responses have flagged was when they tried to inject content. Chris agrees that different industries and markets require different approaches.

Acknowledging that, I have to think that Chris’ approach is more aligned with the needs of arts organizations which largely employ storytelling to engage their customers/audiences.

At my theatre, we don’t do it with our newsletters as much as I would like. They have been mostly focused on communicating information about shows with interesting visuals and language and keeping text to a minimum. We are still evolving that approach.

However, our Facebook page has been a place where we share all sorts of information about the arts in general along with information about the shows. We have done this somewhat out of a desire to keep people engaged with the organization during the gaps between shows.

We want to give people a reason to continually visit our Facebook page, but also communicate information about arts careers and opportunities to the students and artists whom our facility serves. We have a television monitor with information about our shows in the lobby and it just occurred to me that would also be a great place to share some of the interesting tidbits we post on our Facebook page alongside our show information.

Many of these ideas can be offered free to the public without making a hard sell or talking about your company. So think about it. What resources are available to you? What can you do?

Arts in an Age of Technology, Audience Relations, Info You Can Use, Marketing/PR, Terms and Ideas

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Then What Are We Fighting For Anyway?

February 4, 2013

by:

Joe Patti

The quote that this entry’s title comes from, Churchill’s response to the suggestion that funding for the arts be cut to save money during the Second World War, is unfortunately apocryphal.

He did however, refuse to send the art from the National Gallery to Canada on the belief that the Axis powers would be beaten.

The closest to the quote that he got was in 1938:

“The arts are essential to any complete national life. The State owes it to itself to sustain and encourage them….Ill fares the race which fails to salute the arts with the reverence and delight which are their due.”

Granted this is before the war started so he may not have felt as strongly about cutting funding once hostilities got underway.

However, funding art during troubled times has been seen as a way to reassure the populace. I found the following on the National Performing Arts Convention website:

“In the third year of the Civil War, Abraham Lincoln ordered work to go ahead on the completion of the dome of the Capitol. When critics protested the diversion of labor and money from the prosecution of the war, Lincoln said, ‘If people see the capitol going on, it is a sign that we intend this Union shall go on.’ Franklin Roosevelt recalled this story in 1941 when, with the world in the blaze of war, he dedicated the National Gallery in Washington. And John Kennedy recalled both these stories when he asked for public support for the arts in 1962. Lincoln and Roosevelt, Kennedy said, ‘understood that the life of the arts, far from being an interruption, a distraction, in the life of the nation, is very close to the center of a nation’s purpose- and is a test of the quality of a nation’s civilization.”

–Arthur M. Schlesinger, Jr.

While Churchill may not have advocated for arts funding during the war, the predecessor of the Arts Council of England was formed and funded in those early years with John Maynard Keynes leading the organization.

…In December 1939, in a world darkened by war, winter and blackout, a small group of civil servants and educators met to discuss the crisis in the arts. Great museums and galleries were empty, their contents packed off to safety from bombing. The theatres were shut, orchestras about to disband. The committee agreed that it was essential “to show publicly and unmistakably that the Government cares about the cultural life of the country. This country is supposed to be fighting for civilisation.”

In 1940, with an initial budget of £50,000 (about £2 million in today’s values) the Council for the Encouragement of Music and the Arts, mother to today’s Arts Council, was born. The Daily Express thundered: “What madness is this? There is no such thing as culture in wartime.”

When the earthquake struck Haiti a couple years ago, one thing I noticed during the news stories was that people were coming together and singing. It didn’t stop the bleeding or miraculously heal broken bones, but it brought people together and gave them strength to hold on until help arrived.

And when people were rally help for Haiti and those impacted by Hurricane Sandy, musicians and other artists and professionals were the public voice and face of the appeal in so many instances. These people didn’t just emerge from a vacuum fully formed, they are a result of environments which cultivated and valued their talent across decades of careers.

Ian McKellen was recently quoted as saying there will no longer be great actors of the calibre like himself, Derek Jacobi and Judi Dench because the repertory theatre movement which cultivated these people has died out.

Sure, it may be a case of a septuagenarian complaining “kids today…” but he reminds us that he and his colleagues weren’t born fantastic and imbued with gravitas but worked toward it over time.

Granted, it is difficult to plan and invest resources long term at the expense of the present. By the same token, laying a little bit away now for the future sends a message you have a vision of a future worth investing in. There is value in that on many fronts.

Advocacy, Art(ist) Education, State of the Arts

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