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Can You Deliver On The Promise of Clean Restrooms?

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Yesterday evening I was hanging out at the local coffee house participating in a send off of an artist who has been creating murals for a public art project in the city for over 20 years now.

I got to talking to the owner of the coffee house about his management philosophy. Which, when it comes to employees, can be pretty much summarized as, cultivate the good workers and cut loose the deadwood.

He pays his employees a decent wage and involves them in as many aspects of the business as they are comfortable or interested. For example, when considering any potential new menu items, everyone participates in the preparation and pricing to make sure it makes sense in terms of the time and resources it requires.

Sometimes I don’t agree with his choices, but he always good at explaining his rationale to customers. I was on hand when a woman suggested they have loyalty punch cards like other coffee houses and he laid out the alternative approach he had chosen that provides value to the customer.

As closing time approached, the gathering adjourned to the patio so the employees could go home. I made a trip to the restroom and was confronted by this sign.

deserve restroom

When I mentioned the sign to the owner, he said it was there more for the employees than the customers. It communicated the standard of cleanliness they were expected to maintain because god help them if he got a call.

I thought it was pretty damn audacious. It doesn’t just say contact the manager if the restroom isn’t clean. It tells the customer they DESERVE a clean restroom and promises they will get it.

Question to ask yourself: Does your organization operate at a level that you can promises this standard of service?

This isn’t a literal promise about clean restrooms, it has figurative implications about the service you should expect to receive during every interaction while you are on the premises. It plays into the adage about being able to judge the cleanliness of the kitchen from the state of the restrooms, but goes beyond that.

Even with only a handful of customer contact points, it takes a lot of effort and attention to achieve this standard. If you really sit down and make a list, there are more contact points with customers than you think.

Can you tell your customers, figurative clean restrooms are hard to find, but they deserve them, and then deliver on that promise? It is pretty daunting.

Does Your City Need An Arts Bureaucrat?

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Given the Labor Day holiday and the fact that Wells Fargo seems to think kids need to set aside their childish artistic dreams for real career choices, it seems appropriate to do a post on interesting, constructive arts careers.

Jennifer Lasik, Arts Coordinator for the City of Evanston, IL makes a “Case for an ‘Arts Bureaucrat’ in City Government.”

While her boss hates the use of that term, (the real job title is Cultural Arts Coordinator), she sees the arts bureaucrat role as one of the most important parts of her job. (my emphasis)

In public performance or art installation, there is often perceived conflict between what the artists want to accomplish and the objectives of the City regarding liability, maintenance, budgets, and code regulation.

[…]

While intended primarily as a resource for the arts community, City staff has appreciates having someone who “speaks artist,” can plan and evaluate artistic projects, and listen to and fine-tune artists’ proposals to address various departmental questions and concerns. Both groups trust me to negotiate a balance between the artistic and practical aspects of the project, helping artists through the application and permit process, and cutting through some of the bureaucratic red tape that can cause frustration and bottleneck. The time and energy this position saves for both the City staff and the artists is a compelling argument for an arts bureaucrat position.

She lays out the scope of her position which makes it sound like this position, created in 2013, was the next step in a process in which Evanston was amenable. She notes, for example that:

“Public Works uses a “Complete Streets” model, which means that when maintenance or repair work is done, other goals such as public art, accessibility and sustainability are factored into the rebuild.

At the end of her post, she provides some suggestions for municipalities that don’t have the capacity for a full time arts bureaucrat, including appointing a staff person to act as an “arts whisperer” to help facilitate communications.

Big Boards In Big D, But Probably Not For Thee

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There was a piece on the Dallas Morning News website about how the boards of various Dallas arts organizations were beginning to focus on greater diversity in their membership and accountability of their staffs.

The article opens by noting that Dallas Summer Musicals parted ways with their managing director months before his contract expired and the Dallas Museum of Art appeared to have a tense parting with their director.

“In the old Dallas,” says Veletta Forsythe Lill, a former City Council member and past executive director of the Dallas Arts District, “a board would have let a guy finish his term,” as in, why not let Jenkins stay eight more months, until his contract expired?

“But we’re living in a new Dallas,” Lill says, “and the new Dallas naturally carries with it a new breed of board member. The new boards want more control and more accountability.”

[…]

Today’s artistic boards veer younger and more corporate, and although older white men continue to dominate, their once-fierce hold — some would say stranglehold — is beginning to wane. Today’s artistic boards are increasingly more diverse, with women commanding a more powerful presence than ever before.

I was happy to see that boards are starting to take their governance responsibilities seriously and are attempting to make board and staff composition more diverse and reflective of the communities they are serving.

As I was reading through the article, I wondered if the boards would possess the will to evaluate how effective they are at executing their responsibilities.

When I see that Dallas Summer Musicals has 146 board members and 40 members on their executive committee, I can’t help but be skeptical about how effective such an unwieldy arrangement can be.

Reading the following, I suspected the membership numbers are largely courtesy appointments for the purpose of fundraising:

Board giving and participation guidelines: $1,000 down payment to be a general board member, coupled with raising at least $2,000 from outside donors. Must be a season-ticket holder. Executive committee members: Must make a $2,500 down payment, raise at least $5,000 from outside sources and be season-ticket holders.

Similarly large numbers appear on the boards of AT&T Performing Arts Center whose bylaws allow up to 70 members, but currently has 55; Dallas Museum of Art which has 73 board members; and Dallas Symphony Orchestra which has 68 members, 20 of which are on the executive committee.

In January I wrote about San Diego Opera which was revived after a stakeholder revolt fought the board’s decision to cease operations. The board membership went from 53 to 24. One of the key issues they identified as having contributed to their inability to adapt to the changing economic and social environment in San Diego was the “Get, Give or Get Off” board membership policy.

The San Diego Opera was one of those organizations where having a large number of people on the board was a function of fundraising. You pay x amount of money and you’re on the board, and no one wants to alienate any of those folk with contentious conversations that cause discomfort. But that is certainly not a good modus operandi for an organization facing the whitewater of the twenty-first-century cultural organization. And, it was not only the business model that had to change but the governance model, too.

Yes, yes, I know everything is bigger in Texas. With a funding model that includes 40 executive board members bringing in $7,500 each and the other 146 board members bringing in $3000 each, Dallas Summer Musicals may not experience issues that require them to be more nimble and responsive.

For everyone else, everywhere else, it is worth considering if a move toward a leaner, more nimble board might be the best course to meet the organizations long term challenges.

For  your listening pleasure, “Big D” from The Most Happy Fella.

Pretension Is Just A Hoity-Toity Word For Pretendin’

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A book with an intriguingly different view on pretentiousness was recently the subject in the LA Review of Books. According to reviewer Barrett Swanson, Dan Fox, author of Pretentiousness: Why It Matters, thinks pretentiousness gets a bad rap.

Early in his disquisition, Fox wonders why children who investigate the world through “pretend” and “make believe” are seldom accused of pretentiousness, whereas adults who experiment with the liberties of masquerade are inevitably charged with duplicity.

[…]

“So you thought the film you just saw was pretentious, and so was the date you took with you. You thought the food and service at the restaurant where you had a bite to eat after was also pretentious. But pretending to be … what, precisely?” Fox asks. Because there is no Platonic ideal,… “When a person decides that a restaurant is pretentious,” he concludes, “the ‘authentic’ restaurant to which it’s being compared and the values that provide The One True Restaurant with its bona fides are seldom revealed.”

There are some interesting things in there to ponder.  Though before I get into the main part of my post, I wanted to note (without having read Fox’s book), that often pretension is based on an authenticity comparison that is anything but idealized — San Diego being the only place to get authentic Mexican food, for example. (Whereas NY is indisputably the only place that makes pizza and bagels worth eating.)

My initial thoughts about why kids can pretend without being dismissed as pretentious and adults can’t get away with it as easily, is due to the fact we don’t feel empowered to call people out as quickly when we get older.

Between being bound by a sense of polite behavior and a growing understanding that there are subjects in which other people are more expert at than ourselves, we don’t feel we have the ability to force people to acknowledge they are pretending something is what it isn’t. Still, because we feel ashamed of our lack of knowledge or ability to deny the reality being asserted, we label it pretentious.

For example, we had no problem as kids recognizing that someone is pretending to be Superman or a dinosaur. We had no compunction about saying pretend bombs, swords and Kamehameha waves missed us or got deflected by our energy shields.

It is more difficult to know if someone is wrong when they make a statement about a performance or visual art work if we don’t have experience in that field. If something tastes awful to us, we don’t know if it is really poorly made or if our palate just isn’t refined. Because we acknowledge the possibility of not having enough knowledge or experience, we don’t have the confidence to yell “Na-uh!” that we did when we were children.

Even if we did and we were right, there may be sufficient number of other people who have agreed to pretend otherwise causing us to feel uncomfortable. We may laugh about wine experts who think the same wine tastes better when it is in a more expensive bottle, but we still feel anxiety about picking out a bottle to bring to a dinner party.

It may actually relieve one’s anxiety to a degree to look at a situation that appears intimidating and decide everyone who thinks a certain way is pretending. It can be liberating to walk among people whom you have decided have subscribed to a certain fiction whereas you have subscribed to a slightly different fiction. Or perhaps, you have decided it would be fun to see how far you can get pretending the same thing everyone else does.

While I think this might be a helpful intermediary step to assuage anxieties, deciding everything is equally meaningless and lacking of value does an injustice to objects and achievements that have actual value.

This isn’t an argument for determining what is objectively more valuable and important than something else. Rather, eventually one needs to acknowledge that there are some things one recognizes as more important and valuable than other things. Others may not agree and that doesn’t bother you. The you five years in the future may not agree with the you of today and you need to be okay with that possibility as well.

Friends Don’t Let Friend’s Orgs Get Clickbaited

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Non-Profit Quarterly had a piece last week about an effort to “help” non-profits that is flawed on so many levels.

An advertising company has created a site, Clickbait For Good which is creating clickbait campaigns for charities, apparently without being asked. Setting aside the fact that clickbait has pretty much peaked and worn out its welcome, the images they are using with their campaigns are pretty inappropriate for the associated charities.

It is unclear if the charities consented to the clickbait headlines being created for them on the Clickbait For Good website. One hopes not.

  • For Love 146 (human trafficking): “She fell for Mr. Perfect. You won’t believe what happened next” (with an accompanying image of a seated young girl in a frilly red dress).
  • For Girls Not Brides (child marriage in places like Bangladesh): “OMG! She is just 16 and she has done things the Kardashians haven’t even thought about” (with an accompanying image of an elite wealthy woman wearing a white dress hiked as high as it will go before being pornographic, exiting the backseat of a luxury car carrying a bag containing her latest expensive purchase).
  • For #Milk4Syria: “The ONE thing you need to know about drinking milk.”
  • For American Foundation for Suicide Prevention: “Exclusive: See what happened only a week after Robin Williams’ suicide.”

I checked the webpage out and indeed the images are as cringe worthy as described-

child bride

Non-Profit Quarterly lays it out pretty clearly why these sort of campaigns do more harm than good when it comes to generating investment and trust.

The problem is that this ill-conceived initiative is likely to aggravate more than inspire. The website should offer charities the option to sign up to decline the offer.

Clickbait is sometimes clever, often misleading, always distracting, and by definition overpromises and under-delivers. Clickbait patronizes the donor and at best trivializes the charity’s mission. Nonprofits seek engagement and relationships, not mere clicks. View “counts” may pay the bills in the marketing world, but tricking people into clicking on charity content kills trust, which is the coin of the realm in the voluntary sector.

[…]

Charities cannot game trust. Lying kills donor retention. The headlines above are morally indefensible. Clickbait is like learning to smile from a manual. Philanthropy is not grown in a petri dish. Charity is the result of honest human interaction and concern. Charity needs to be honored, not disgraced.

There is definitely fun to be had with click-baity ads, especially if you are spoofing the format to get people to attend a fun event. But to draw attention and support to serious crises, if there are appropriate, effective uses of the format, I have to imagine they can be counted on one hand.

There may not be a high likelihood that your arts organization will be targeted by one of these ads and the potential impact may not be as bad as for some of these humanitarian organizations. If these campaigns are indeed being created unsolicited, a neighboring organization might be grateful if you alert them to an ad that casts them in a questionable context.

Failing To Your Back Up Plan

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Harvard Business Review had a short piece about a study that found that having a back-up plan often undermines one’s motivation to succeed.  The interviewer specifically uses an example of having a back-up plan to an arts career in one her questions. (not to mention the first image you see is a dancer en pointe in one sneaker)

So, to use another cliché, we need to always act as if failure is not an option?
The punch line of this research could certainly be this: If you prepare for failure, you may be more likely to fail. But the practical advice we would give is more nuanced than that. We’re not suggesting that you always avoid making backup plans. But maybe you could hold off on doing so until you’ve put as much effort as possible into your primary goal. If you’re a manager of a team working toward a certain objective, consider asking a second group, consisting of different people, to come up with the backup plan rather than your A team. If you’re an entrepreneur, think about committing to one start-up idea for a period of time, instead of planning for and being ready to jump to another project as soon as things go south.

My aunt always told my cousin, an aspiring dancer, that she should get a teaching degree to fall back on. Was she wrong?
Success and performance depend on many factors. For some people, not making a backup plan might indeed be beneficial in helping them put their best effort forward. Some parents assume that having a backup plan is always a good thing, yielding nothing but positive outcomes. Given our findings, we’d suggest that they at least consider the possible negative effects.

Before I go any further, lets remind ourselves that achieving a high level of performance in any endeavor is not necessarily rewarded with remuneration or acclaim. Often there is no direct relationship between financial success and ability.  Jihae Shin who authored the study states that plainly – success and performance depend on many factors.  When it comes to arts careers, it often seems like those factor are stacked against you.

Since we are at the start of a new school year, this is probably a good time to resurrect (if it has ever been buried) subject of whether those pursuing an arts careers should be advised to think about a back up plan.

If you tell a person who is highly skilled and possessed of the potential to be a world class actor/dancer/ musician/visual artist to have a back up plan, are you undermining their potential?

If they achieve their potential and can’t find a means of support for themselves through their practice and have no other skills, have you contributed to their misery?

This conversation intersects with the one about artists needing to be more entrepreneurial vs. diluting a conservatory experience to provide instruction in that direction.  Where is the cut off line of talent and skill between those who should be counseled to pursue a discipline relentlessly and those who should start making back up plans?

Who is the best judge of this? Many would say the budding artist can’t be trusted to know themselves. Either they overestimate their talent and ability or are squandering it.

Carter Gillies outright says there was evidence that he should not be an artist…then he stuck his fingers in clay, got an MFA and is supporting himself as a potter.

To a large degree, success in an artistic career is more attributable to an intersection of luck and good connections than the accurate prognostications of mentors, professors, friends and family.

My personal bias is toward picking up as many skills as you can and being open to opportunities that come along. My own career path is not what I envisioned it would be and some of it was a result of getting out of my own way. (Though I suspect I could be a bit more open.)

I am going to go out on a limb and say that when Drew McManus was working his butt off to attend Interlochen Arts Camp, he may have had an inkling that he would be an orchestra consultant one day.  But probably didn’t think he would be running a blogging exchange, arts job board, designing websites for arts organizations and rolling out a scheduling management service.

There are more opportunities to apply our skills than we are lead to believe. When I say this, I don’t just mean artists, I mean that we have been largely socialized to believe that success is found at the end of a college degree in a STEM or Business field and all else results in a job in a fastfood restaurant.

Does keeping your eyes and options open constitute a back up plan that will keep you from reaching your potential? Assuming you are motivated to find something that works for you and apply yourself to pursuing it, I would say it isn’t. Given that many people tend to have multiple careers over the course of their lives, it may be unwise to be too much of a specialist.

Jihae Shin suggests there are different ranges of time in which refusal to entertain other options is useful.  Eschewing any alternative for a lifetime can be destructive.

Aside from your job search, have these findings changed how you operate at work?

Yes, I now sometimes try to delay making a backup plan until after I’ve really done everything I can to accomplish my first goal. For example, when Katy and I were working on this research project, I didn’t think about other projects we could do if this one failed.

Just because you opt for your back up plan doesn’t mean you can never dance again.

But lets face it, the whole subject and conversation is complex and full of nuance. Not the least of which is that as an artist, even the suggestion that you may “never dance again” if you choose a back up plan is emotionally and spiritually painful.

Why Would We Not Want More?

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I frequently write about why arguing the benefits of the arts based on their instrumental value (e.g. improves economy or test scores) is a bad approach because it depends on an absence of a substitute which is effective at accomplishing the same ends.

The alternative is to talk about the intrinsic value of art, or art for arts sake. The problem with this approach is that it lacks that concrete data that everyone says they base their decisions on.

Or rather, it lacks the concrete data that everyone insists they are faithfully basing their decisions upon. If you have paid any attention to the way decisions are made in the political or educational arenas, you know that isn’t true. Still, if you want to make your case, you have to do it in a convincing manner in terms which people can relate.

Teacher Peter Greene had an entry on Huffington Post about a year ago which performs this task pretty effectively in regard to defending music education. It probably isn’t the exact approach to take if you are called to provide testimony at your state legislature, but he provides a general ground plan.  (my emphasis)

Music is universal. It’s a gabillion dollar industry, and it is omnipresent. How many hours in a row do you ever go without listening to music? Everywhere you go, everything you watch— music. Always music. We are surrounded in it, bathe in it, soak in it. Why would we not want to know more about something constantly present in our lives? Would you want to live in a world without music? Then why would you want to have a school without music?

[…]

Making music is even more so. With all that music can do just for us as listeners, why would we not want to unlock the secrets of expressing ourselves through it? We human beings are driven to make music as surely as we are driven to speak, to touch, to come closer to other humans. Why would we not want to give students the chance to learn how to express themselves in this manner?

Music is freakin’ magical. In 40-some years I have never gotten over it — you take some seemingly random marks on a page, you blow air through a carefully constructed tube, and what comes out the other side is a sound that can convey things that words cannot. And you just blow air through a tube. Or pull on a string. Or whack something. And while we can do a million random things with a million random objects, somehow, when we just blow some air through a tube, we create sounds that can move other human beings, can reach right into our brains and our hearts. That is freakin’ magical.

Even though the “Why would we not…” questions are not completely based on logic, it shares many of the same motivations that drive scientific inquiry.

We are surrounded by sun, air, earth and water, why would we not want to study them to better understand how they impact things like agriculture and help us prepare for drought, fires, floods, tornadoes and hurricanes?

As I said, while Greene’s reasoning doesn’t provide quantitative measurements to support it, it does provide what Carter Gillies says is often lacking in such rationale – it begins to teach people why we value the arts – and it does it with language that captures attention and starts to fire the imagination.

Concentrating On What Is There Not On What You Wish Was There

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Maria Popova made a BrainPickings post about Elliott Schwartz’s book, Music: Ways of Listening, about four years ago. The link to it just came to my attention recently.

Popova notes, “you can substitute “reading” for “listening” and “writing” for “music,” and the list would be just as valuable and insightful, and just as needed an antidote to the dulling of our modern modes of information consumption.”

Reading Schwartz’s thoughts, I think you could probably make a similar substitution for most arts disciplines.

As I mentioned last week, I have been trying to be more active about answering Arts related questions on Quora. Yesterday, I received a request to answer a question about what things should one think about if they wanted to become a better dancer. I started thinking what my answer might be if no one else stepped forward to answer. To my slight surprise, many of the general approaches I was thinking of suggesting are included in Schwartz’s list from 1982.

I wouldn’t necessarily include all these in a Quora answer, but among the things Schwartz wrote that jumped out at me were the following:

Develop your sensitivity to music. Try to respond esthetically to all sounds, from the hum of the refrigerator motor or the paddling of oars on a lake, to the tones of a cello or muted trumpet. When we really hear sounds, we may find them all quite expressive, magical and even ‘beautiful.’ On a more complex level, try to relate sounds to each other in patterns: the successive notes in a melody, or the interrelationships between an ice cream truck jingle and nearby children’s games.

I liked this one especially because it isn’t necessary to do a substitution at all to make it applicable to other arts disciplines. It can be just as valuable to an actor, dancer, writer, visual artist, etc to pay attention to mundane sounds around them and be sensitive to how that might manifest in the work they produce.

The same is true regardless of whatever discipline you might insert. Actors frequently people watch to gain deeper insight into the way they can depict characters and relationships. Dancers, musicians, writers and visual artists can all use people watching to inform their work. And then so on with each discipline.

Try to develop musical concentration, …It may be easy to concentrate on a selection lasting a few minutes, but virtually impossible to maintain attention when confronted with a half-hour Beethoven symphony or a three-hour Verdi opera.

Composers are well aware of this problem. They provide so many musical landmarks and guidelines during the course of a long piece that, even if listening ‘focus’ wanders, you can tell where you are.

The idea that is it okay and normal to lose focus and become bored when participating in an arts experience goes back to the early days of this blog. (obligatory nod to Drew McManus) It is important for people who are relatively inexperienced to be aware that such guideposts exist for them.

Try to listen objectively and dispassionately. Concentrate upon ‘what’s there,’ and not what you hope or wish would be there. At the early stages of directed listening, when a working vocabulary for music is being introduced, it is important that you respond using that vocabulary as often as possible. In this way you can relate and compare pieces that present different styles, cultures and centuries. Try to focus upon ‘what’s there,’ in an objective sense, and don’t be dismayed if a limited vocabulary restricts your earliest responses.

I thought the idea of concentrating on “what’s there” and not what you wish would be there is especially relevant these days when you can get the exact form of gratification you desire upon demand by pulling your smartphone from your pocket. (Though I suppose there were similar issues people were bemoaning in 1982. Can’t think of what since cable and VCRs weren’t ubiquitous presences.)

Popova excerpts seven tips from the book and I have pared down the ideas expressed even further. At the very least it is worthwhile to view the Brainpickings post and ponder what Elliott Schwartz had to say.

Dances With Seedlings

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Via Non-Profit Quarterly is a brief story about the Farm to Ballet Project which is taking agricultural themed ballet to about nine farms throughout Vermont this summer. (Their second season, I should mention.)

When I first started reading about this project, The Wormfarm Institute and their various programs like the Fermentation Fest and Roadside Culture Stands immediately came to mind. There has been a concentrated effort over the last decade or so to call more attention to arts programs in rural settings.

The Farm to Ballet Project partners closely with the farms and reinvest profits either into the farm or other agricultural non-profits.

But he also has a passion for local farming, and the Farm to Ballet Project has allowed him to connect the not-so-obvious dots between dance and agriculture. The project supports the farming community because 75 percent of ticket sales from each performance go to the host farm or to agriculture-related nonprofits. Local farm products are highlighted in other ways, too. For example, at a recent performance, “many in the 300-plus audience of adults and children also enjoyed dinner beforehand made from locally grown ingredients.”

They perform a story ballet that follows farm plants, animals and soil over the course of a year. The dancers in the first video below talk about being lettuce, cucumbers, goats, bees and various other creatures in the performance which occurs outside in the farm fields.

In the second video below, two of the dancers talk about how much they have come to appreciate impact of different grass types (and cow patties) on what sort of movements they can safely execute.

In addition to bringing ballet to communities in a context the audiences have never seen before, they are also providing an opportunity for people to renew an artistic practice that had been interrupted by other life events.

In the interview below, a woman talks about how she never expected to be able to perform classical ballet again after having started a family. This season their youngest company member is 17 and the oldest is 73.

This comment reminded me of a post I made last year about a woman who started two dance companies in different cities for people who had trained in dance to a high level, hadn’t pursued dance as a career, but wanted to continue dancing and choreographing.

This interview is additional evidence that there is an unmet need for an outlet of creative expression in dance and probably other disciplines.

They mention a benefit of performing in a farm field they hadn’t initially anticipated is that kids can follow their impulse to get up and start dancing off to the side without really interrupting the performance.

Telling The Story Of Your Overhead

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Our friends at the Non-Profit Happy Hour Facebook group shared the Furniture Bank’s Charity Overhead Manifesto. In the post, the Furniture Bank talks about how much damage resistance to covering overhead can do to their programs.

We have heard many of these arguments before, but Furniture Bank takes the next necessary step of humanizing and discussing the impact of the work “overhead employees” perform.

The reason this is important is because it takes an abstract concept of overhead and specifically shows how overhead costs are manifested in the organization’s operations. Absent this specificity, it is easy to envision overhead going to senior administrator salaries or unsexy equipment and supplies like filing cabinets and copy paper. While this is inevitably the case to some degree, it isn’t the whole story.

This reminds us how important a compelling story can be. Furniture Bank lists what their overhead helps them accomplish:

  • Maintain, insure and run a fleet of 11 trucks, and a team of movers, picking up furniture from donors and delivering them to clients every day;
  • Employ 25-30 individuals each year who would otherwise face barriers to employment;
  • Pay market rent on a 30,000 Sq Ft client showroom;
  • Sustain an organization with 40 hardworking and big hearted employees who:
    • take orders,
    • track inventory,
    • book client appointments,
    • schedule and complete pickups & deliveries,
    • answer donor inquiries,
    • process donations,
    • ensure we have the right technology to run our operations, and
    • undertake the numerous other tasks that must occur every day to ensure that the community’s unwanted furniture goes directly to a family transitioning out of homelessness or displacement.

That format can be a little boring though. They also participate in the Charity Defense Council’s “I’m Overhead” campaign that has created images with Furniture Bank employees discussing what they do which end with a line about the impact they make, (you can see examples of the full ads on the Furniture Bank site.)

“My name is Miro Janes-Richardson. I make sure families have a place they can finally call home, and I’m overhead.”

My name is Yuri Hernandez. I make sure clients have the dignity of choice and don’t have to sleep on the floor, and I’m overhead.”

Miro is a truck crew leader and Yuri is a client services coordinator.

It may be difficult for arts organizations that don’t have a strong human services aspect to their operations to tell as compelling a story as these, but there are still opportunities to illustrate that staff help the organization be good stewards of donations.

For example:

“Do you recognize this flat? It has been in some of your favorite performances over the last five years including Dangerous Liaisons, Amadeus, A Raisin in the Sun and Christmas Carol. Here at the theater, we are great recyclers, repainting and repairing set piece dozens of times, extending their useful lives for years. This reduces our need to purchase lumber, which is good for the environment. But to make it happen, we need to store flats like this one and be clever about changing its appearance so you don’t recognize it when it appears again.

I am Steve and I work magic to make fake trees look real so that real trees can live, and I am overhead.

That five minutes of typing may not have resulted in the most compelling argument for theater operations, but you get the idea.

It isn’t just enough to tell people that they shouldn’t use overhead ratio as a measure of effectiveness, it is also necessary to communicate specific examples that illustrate that what they may envision the raw numbers represent isn’t necessarily the reality.

I don’t doubt that there will still be people who want 95-100% of their donation to be devoted exclusively to program beneficiaries, but linking overhead activities with impact outcomes can help combat decision making strictly by the numbers.

The Classic Or Contemporary?

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When it comes to Shakespeare, I feel like it is worth taking the time to sit and allow yourself to adjust to the language and rhythms rather than dismissing it outright as too impenetrable. There is a lot in there that can’t be accurately replicated by updating the language.

I would say the same thing about classical music and visual art. Allowing yourself time to transition your perspective from 21 century life to whatever period a piece of music was written in is worth the time.

If you are wandering a museum, you definitely need to be prepared shift between digital graphics of daily existence to Vermeer to Mark Rothko.

So I was interested to read back in April that Shakespeare enjoys a greater degree of appreciation in non-English speaking countries.

A survey of 18,000 people in 15 countries reveals, for example, that 88% of surveyed Mexicans like Shakespeare, compared with only 59% of British people; 84% of Brazilians said they found him relevant to today’s world, compared with 57% in the UK; and 83% of Indians said they understood him, far more than the 58% of Britons.

Overall, Shakespeare’s popularity abroad stands at 65%, compared with 59% in the UK.

[…]

The research suggests it is experience of Shakespeare at school which plays the biggest part – studying the original text can put people off for life.

Hilhorst said most Britons were taught Shakespeare in his original English while abroad there were often translations which used a more contemporary, accessible language.

That conclusion would explain why the “do you like Shakespeare” figures are roughly the same among English-speaking countries – USA (63%), Australia (60%) and the UK (59%). In the top five are India (89%), Mexico (88%), Brazil (87%), Turkey (79%) and South Africa (73%)

Only French and Germans like Shakespeare less than English speakers.

There is an implication in the article that Shakespeare is better enjoyed in general when the language is updated to be accessible to contemporary audiences.

I am of two minds about this. First, it is irking no one is really advocating for classical music to be updated to make it more accessible. Certainly, you can put it in different contexts to make it more familiar and accessible like Bugs Bunny cartoons or playing it in bars, but will it increase appreciation and understanding of Bach to hear is played on electric bass, guitar, keyboard and a drum kit?

What about electric violins and turn table?

Does it help people understand The Last Supper if it is digitized or parodied?

star-wars-last-supper-mosaic-72dpi

If I am being honest, maybe Black Violin’s version of Bach’s Brandenburg Concert will help people become more comfortable with the original. But I imagine it is also easy to claim that while it may make you more comfortable, it doesn’t really help you understand Bach’s original composition.

I would also argue this is more akin to a shift in context than an actual adaptation into a contemporary “language.” I would place the common practice of  setting Shakespeare in different time periods while retaining the language in this category.

Which brings me to my second mind. The one advantage Shakespeare has is that the works can be adapted to contemporary times and the adaptations can help you understand the original works. I would say West Side Story may do this better for Romeo and Juliet and Throne of Blood for MacBeth than Forbidden Planet does it for The Tempest (granted, Forbidden Planet wasn’t intended as an adaptation of Tempest).

Whether adaptations like these help inspire people to explore the originals, I don’t know. My sense is that the theatrical format by its very nature lends itself to adaptation in ways that allow people to connect with the original works in ways other arts disciplines don’t.

To a certain degree, there is an argument for making Shakespeare’s language more contemporary because you can do effectively.

But it is still absolutely worth experiencing Shakespeare in the original language.

What Is Required To Create Works That Matter?

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Can a creative person afford not to attend to the business details and promotion/branding of their practice these days?

Cal Newport, perhaps unwittingly, wades into the longstanding debate about pure practice of ones craft vs. being more business savvy and oriented with his post “Want to Create Things That Matter? Be Lazy.”

In this instance, the “laziness” is not doing anything that distracts you from deeply investing in your core pursuit. So no engaging with fans on social media or email; accepting speaking engagements; show casing work, etc.

While Newport doesn’t explicitly say this includes ignoring personal finances and legal arrangements, his definition that:

“…shallow work is an activity that can impede more important deep efforts and therefore cause more net harm than good. It might slightly help your writing career in the moment to be retweeted, but the long term impact of a distracting Twitter habit could be the difference between a struggling novelist and an award-winning star like Stephenson.”

could easily be used to support a rationalization for avoiding the less pleasant aspects of a creative career.

Paying attention to the contracts you enter in and analyzing if you are effectively pricing your work provide a net benefit to one’s career, but this is also time consuming if you don’t have the resources to pay someone else to do it for you.

While you would be on solid ground to claim these are definitely worthy pursuits, according to Newport activities like public speaking engagements are on shakier ground. Still, public appearances, especially ones you are paid for, aren’t really on the same level as busyness that you engage in to avoid doing substantive work.

Emails and social media can be a time suck and you can rationalize that you are getting things done and advancing your career, but Newport has a point that the trade off of spending an hour on tweets vs. an hour of productive creation in unequal. At a certain level of notoriety, public appearances can become a huge time and energy suck of themselves.

At the same time, we can point to examples of people who have had their careers start based on the effort they have put into a social media presence. Whether you think that success is deserved or not or whether you believe the career will endure or not is another issue.

Even though I am pretty much firmly on the side of balancing your checkbook and reading your contracts, I think the conversation about how best to pursue a career as a creative isn’t one that can be definitively settled.

That said, it doesn’t serve creative artist well to lecture them on being mindful of all aspects of their lives without some good practice guidelines (if not best practice guidelines).

Most creative oriented folks would say it is important to them to create work that matters. But if no one is aware of the work’s existence, if no effort has been made to make people aware of it, does it matter? Or rather, does it matter to the extent that others feel it has impact in their lives.

There can also be the question about whether it matters enough to support the creator financially, but that touches upon an immense conversation so I will just leave the question as one of impact.

So how do you know when you are neglecting the practical requirements of a creative career? How do you know when you are favoring shallow pursuit of your creative goals over deeper pursuit of them?

These statues were in a side alley people park their bikes in. Does this work matter?
These statues were in a side alley people park their bikes in. Does this work matter?

Can You Answer This Question About The Arts?

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I am a little embarrassed that it hasn’t occurred to me to post about this sooner.

Here on the old blogosphere, general Internet, at conferences, in coffee houses and on the street where you live, we often talk about educating people, reaching out to them, removing the sense of mystery about the arts. Yet it seems so difficult to figure out an effective way to do this.

While I am not going to claim it would have a high ROI, it just occurred to me, (despite participating for years), that getting more arts people answering questions on Quora would help promote and educate people about the subject. In addition, it would give those involved with the arts a sense of what people were asking and give them practice answering the questions.

I have been reading and participating on Quora for a few years and only just recently realized that the arts have pretty light representation in terms of questions and responses. I get a digest of recent responses everyday which often address questions about history (real and speculative), politics, and guns, lots of guns. I have no idea why I get so many topics on guns since that isn’t one of my stated interests.

It just occurred to me this weekend that I don’t really see much about the arts. When I do seek out questions on the topic, the most recent answers can be between 3-5 years old.

Today I got a request to answer – “Why do they tiptoe in ballet?” I have a general idea of how to respond, but many of you with a dance focus can do a better job answering than me.

Here is a brief example of the types of questions in the subject area – What makes acting believable?; How can I improve my live performance as a musician?; Theatre: Why aren’t plays recorded for commercial sale?; What are some interesting tricks that are used in theatrical set design? (this one only has two answers); Is it socially acceptable to go to the theater by myself?

Of course, there are also questions about studying an arts discipline (barely any answers on multiple theatre related ones) and dating someone who is involved in the arts.

Quora can be a great source of information on areas of interest you may have. You may often discover answers to questions you weren’t aware you had. The range of people answering questions can be surprising. Celebrities, prominent business people, Nobel Prize winners and prominent experts often offer their insight. Over time you will also start to recognize and even seek out answers by less noted people who have earned your trust by exhibiting a high level of expertise and thoughtfulness in their responses.

While you will find articles providing advice on how to use Quora for marketing and promotion, the environment of the forum doesn’t really tolerate blatant promotion.

Enquiring Stakeholders Want To Know

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Last week I made a post about “rebranding” overhead costs in other terms in order to get away from the associated stigma. Included in the post, I mentioned that a non-profit was being sued by donors for dipping into its restricted funds to invest in the organization’s exploding growth.

On the Non-Profit Quarterly website today was an interview with Cindy M. Lott about the changing non-profit regulatory and enforcement environment that suggested similar scrutiny of non-profits may only increase.

The interview with Lott discusses a lot about the history of non-profit regulation on the state and federal level. One of the things they note is that the IRS’s decision to digitize 990 filings is going to bring the opportunity for a lot more transparency for non-profit charities. Access to financial documents and other information will hopefully provide a greater capacity to detect misappropriation and embezzlement of funds.

What caused me a bit of concern wasn’t the prospect that governments might use this information to apply undue scrutiny to non-profits, but that donors and funders might.

According to Lott, state attorneys general have always had legal standing to bring a suit against a non-profit entity or board of directors. In recent years, she says, other groups have argued that they have standing to bring suit as well.

Occasionally, we see beneficiaries who say, “Wait a minute—I represent an interest that is not being brought by AGs for whatever reason.” And we see marginalized members of the board and donors who say this as well.

While this is contrary to laws regarding who has standing, the fact that there are shareholder actions and class actions in the private sector may be cited to pressure for the same rights in the non-profit sector. Lott notes that secretary of state offices which oversee non-profits in each state are heavily involved with enforcing consumer protection and might easily equate donor dollars with consumer dollars.

I am merely noting what may be a natural outcome of the current trajectory of an underresourced enforcement community intersecting with a wealth of publicly available data. We may very well find in the near future that donors and beneficiaries who have access to information about where these billions of dollars are going may, in fact, decide that they would like a say when they believe something goes off the rails.

The interview cites the action taken by a wide segment of stakeholders in the case of Sweet Briar College’s planned closing. The footnotes for the interview provide a number of other examples of stakeholder actions, including a class action by donors who discovered 100% of their donation didn’t go toward programs as they intended and a suit by two sons who want to review the cause of losses suffered by a foundation their father established.

At this point I don’t see anything to be immediately alarmed about. It will definitely be worthwhile to keep an eye out for how things develop in the areas of governmental oversight and legal standing of donors and other possible stakeholders.

“…The Art That Is In You Has Only Faintly Touched The Lives Of Your People.”

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Last month, Americans for the Arts blog was printing excerpts from the writing of Robert E. Gard who primary focused on manifesting the Wisconsin Idea through theater and creative writing starting around 1945.

I first became enamored of the concept of the Wisconsin Idea about 10 years ago. The idea that a state government and university system would be focused on a holistic improvement of the lives of the state’s citizenry is pretty inspiring.  Even though political opposition began work to undermine and unravel elements of it almost immediately, people have hewn to the Wisconsin Idea for over a century.

There was an excerpt on Americans for the Arts’ blog of a piece Gard wrote in 1952 that illustrates just how long some themes and debates about the arts in the U.S. have endured.

Your struggle, America, has matured so rapidly that the quaint folkishness of your village has been swept into an almost common molding, and the economic fruit of your struggle has been so plentiful that we, your people, have tended to shun the responsibility of art, sometimes to scorn it, and to look at it askance as a manifestation unworthy of our virile American manhood. You have put down deep taproots, America, that have given us the stuff of wondrous plenty, but these same roots have starved off the expressiveness of yourself. For those of us who have loved you best have not completely understood your struggle, and the art that is in you has only faintly touched the lives of your people.

[…]

It became suddenly and completely apparent to me that we could no longer pretend that theater, to have its true vital meaning, could be fabricated and foisted upon the people as entertainment alone, or as sociology, or as an art form practiced by the few for the satisfaction of individual egos. But that theater must grow spontaneously from the lives and the necessities of the people, so that the great dream of a few men and women who saw true visions might come true: the dream of an America accepting the idea of great popular art expression without question, as a thing inherently American.

So there you go, in 1952 Gard expressed concern that: 1 – America has a slightly hostile streak when it comes to the arts or creative self-expression; 2 – Arts needed to be viewed as more than just simple entertainment; 3- Yet not viewed as the province of an elite few, but as place where people saw their own lives reflected.

In 60+ years since Gard wrote that, little has changed. These topics still dominate conversation and are cause for hand wringing.

I am optimistic that things are headed in a constructive direction. Given all the attention focused on programming, casting and employment choices being made in theater and movies, there is a greater opportunity to see oneself and one’s stories.

The same with the effort to build public will for arts and culture I have been writing about recently which has creative self-expression at its core.

I am sure Gard was pretty optimistic back then too, and with good reason if you look at all that was created and still endures in the name of the Wisconsin Idea. It is also pretty clear that the effort has to constantly be sustained against both external forces that seek to oppose and erode it, as well as simple internal neglect and entropy.

To some degree, I see the effort to build public will for arts and culture as a spiritual successor of the Wisconsin Idea. The Idea was always meant to become a national influence. While its spread hasn’t been as prevalent as initially hoped, the folks in Wisconsin have been really good about actively keeping the torch lit and the light has indirectly had a positive influence on others.

If you are looking for a guiding principle to help you speak about arts and culture to those who have negative associations with the concepts, you could do worse than to meditate upon and internalize the empathy and ambition of the last line in the first paragraph I quoted:

For those of us who have loved you best have not completely understood your struggle, and the art that is in you has only faintly touched the lives of your people.

Is There Rising Market For Silence?

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The journal Nautilus had an interesting piece about the value of silence.

The article starts out talking about how 100 Finnish marketing experts met to discuss how to promote the country for tourism. Someone half jokingly suggested promoting the silence of the country. The group decided it actually wasn’t a bad idea.

One key theme was brand new: silence. As the report explained, modern society often seems intolerably loud and busy. “Silence is a resource,” it said. It could be marketed just like clean water or wild mushrooms. “In the future, people will be prepared to pay for the experience of silence.”

People already do. In a loud world, silence sells. Noise-canceling headphones retail for hundreds of dollars; the cost of some weeklong silent meditation courses can run into the thousands. Finland saw that it was possible to quite literally make something out of nothing.

In 2011, the Finnish Tourist Board released a series of photographs of lone figures in the wilderness, with the caption “Silence, Please.” An international “country branding” consultant, Simon Anholt, proposed the playful tagline “No talking, but action.” And a Finnish watch company, Rönkkö, launched its own new slogan: “Handmade in Finnish silence.”

The “Silence, Please” campaign has apparently become one of the most popular aspects of the branding effort.

Despite the current theory that an arts experience shouldn’t require participants to be passive receivers in a dark, quiet room, silence is healthy for our mental and physical well-being and may be an asset worth promoting for some arts and cultural entities.

The Nautilus piece mentions research that shows how exposure to noise while we sleep can have emotional and mental impacts that may also manifest into physical problems.   Silence, on the other hand, can have positive impact on our development.

Yet to her great surprise, Kirste found that two hours of silence per day prompted cell development in the hippocampus, the brain region related to the formation of memory, involving the senses. This was deeply puzzling: The total absence of input was having a more pronounced effect than any sort of input tested.

It should be noted that these observations were made with mice, but they are researching the implications for dementia and depression in humans.

There is also mention of a 1997 Washington University study (with humans) that noticed there were interesting increases in some brain activity when subjects were quietly doing nothing that get suppressed when people are engaged in an activity.

Artists of all disciplines have known about the power of empty space and silence in their work. Still, I was surprised to learn of following result that occurred when monitoring the vitals of humans listening to music:

In fact, two-minute silent pauses proved far more relaxing than either “relaxing” music or a longer silence played before the experiment started.

So perhaps concert goers do have cause to be upset at those who clap between movements. It isn’t ruining the composition, the noise from clapping is robbing them of a positive physiological effect!

Many creatives, including one cited in the Nautilus article, are very much aware that silence is often the best method for generating creativity and inspiration.

If the arts community is going to encourage people to become more actively engaged in their own creative expressions, it is probably important that the value of silence not be overlooked. It is easy to forget that when there is so much to say about technique, history, artistic value, monetary worth, personal practice etc., etc.

For those who are seeking to unplug themselves from their regular lives, the opportunity and implied requirement of silence may be the most valuable aspect.

Heck With Garage Bands, Rock The Porch!

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Ever since I first heard them mentioned during our state arts council’s grant panel discussion, I have been keeping an eye on the PorchRokr Festival up near Akron.

The hook of the festival is that the artists apply perform on people’s front porches. The audience can wander throughout the neighborhood and decide which lawn to recline on.

Truly an event with deep roots and involvement in the community (unless you want those damn kids to stay off your front lawn.)

What is great is that there an investment and willingness to share what has been learned with others.

I came across a mention of a community panel discussion in a couple weeks where the festival organizers will teach others about their process in advance of the upcoming festival.

Since the Eventbrite link will expire in a couple weeks, here is a description:

Have you ever wondered what it takes to plan and execute a community arts and cultural festival? Join us on Tuesday, August 9th to hear from Katie Carver Reed, Jon Morschl, and Anita Marron of PorchRokr Festival. We’ll learn what it takes to create PorchRokr and the influence the festival has on the local community.

This year’s PorchRokr festival takes place on August 20, 10 a.m. – 8 p.m. in Highland Square. Over 100 bands and performers, rocking 30 porches, on 12 streets, all in one day.

PorchRokr is planned by the Highland Square Neighborhood Association, a Knight Arts Challenge recipient.

In the process of looking for that event listing, I discovered a group is partnering with PorchRokr to offer workshops for the performers over the course of a month.

Again an excerpt since the Facebook event will expire:

A collaborative partnership between The Highland Square Neighborhood Association PorchRokr Festival and Wandering Aesthetics, it is a way for performers – of all genres and all experience levels – to enhance their onstage presence, work through stage fright, brush up on invaluable performance skills and practice in front of an audience.

Each session is designed as a “one-off” workshop geared to nurture onstage success.

1) Making Contact: Overcoming Stage Fright & Forming a Genuine Connection (JULY 23)
2) Do Not Be Dismissed: Presence and Energy in Performance (JULY 30)
3) Seen, but Not Heard: Voice for the Performer (AUGUST 6)
4) From Vamping to Banter: Improv for the Unexpected (AUGUST 13)

*Participants are encouraged, but not required, to attend all four (4) sessions

I am encouraged and inspired by programs like these that recognize the value of helping artists help the festival help the audience to have a more enjoyable and memorable experience.

Even if you didn’t run a festival, the topics they cover would make for a good workshop series for any arts organization that was looking to make or strengthen connections with the community.

Overhead By Any Other Name

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FastCoExist recently continued its discussion about how a poor view of non-profit overhead cost is limiting the good such organizations can do by offering some “rebranding” suggestions in order to help change perceptions.

As an illustration of how the concept that non-profits must restrict their overhead cost is a severe impediment toward doing good, they cite a lawsuit against Architecture for Humanity.  The group was experiencing huge program growth, but was limited by donors to only devoting 10% to overhead costs. Because they dipped into program money to fund their growth, they have been taken to court accused of looting the funds.

Many company donations, the suit alleges, were earmarked for project costs. As overhead rose and things got more desperate, those got tapped to cover broader expenses. The plaintiff is calling that looting. The suit shows pretty clearly how groups—even if their rapid growth is woefully mismanaged—can be trapped by antiquated views on things like “overhead” and “indirect costs.”

[Update: Issues like this are why it is good to have Directors and Officers Insurance]

FastCoExist spoke to two brand naming experts who mulled over various concepts for changing how overhead costs are viewed by changing the terminology. The article go through various ideas they discarded to come up with the following suggestions.

From Margaret Wolfson of River + Wolf:

1: Circle funds
2: Encompass funds
3: Vessel funds
4: Core funds

Anthony Shore of Operative Words suggested:

1: Operations costs
2: Operational costs
3: Direct operations costs
4: General operational costs

The author of a Bridgespan report on paying overhead costs noted that this latter set of terms may not be appropriate because “not all operational costs are indirect, and not all indirect costs are operational.”

The naming experts made some additional suggestions that sounded a bit like arts organization donor categories so maybe we are already heading in the right direction and just need to find more sexy language:

Wolfson’s other idea is to award branded titles for budget line items, so folks who cover electrical costs could consider themselves “Illuminators” while those picking up the hardware and software tab would be “Digital Drivers.”

The point is, words definitely do matter. The final expression might end up being a bit unsexy, but only metaphorically. As Shore puts it: “What could be more sexy than dramatically influencing how much money pours into the critical, staying-afloat initiatives within an organization?”

Every Musician Is Important To A Symphony

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In a move that I like to see as reinforcing the importance of orchestra musicians in a time where their value is being diminished during contract negotiations, a long time supporter of the Detroit Symphony Orchestra (DSO), Marjorie Fisher, recently left $5,000 to every one of the 78 current full-time musicians.

If supporters of other orchestras being to follow her example, we may see musicians fighting a lot harder to maintain the number of permanent positions during contract negotiations.

When I first scanned the story on the Non Profit Quarterly, I initially wondered if this bequest might be in response to the poor treatment symphony musicians have received during contract negotiations. However, given that the Fisher family has made donations to support the DSO in every way possible, (and just illuminated a new possibility), it would be difficult to make that assumption.

That said, between the prevalence of crowd funding campaigns and indications of a shift toward direct support of those in need, I wouldn’t be surprised to learn that people were investing greater effort into ensuring support was going specifically where they intend.

What Many Of Us Have Learned

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Awhile back Barry Hessenius asked me to write a “What I Have Learned” essay for his blog. He noted that in the past he often featured similar pieces written by people who were approaching the end of their career. This time around he wanted to feature the voices of people who were on the upward arc of their careers.

This past Sunday he posted the collection of essays. I should warn you, the post is L-O-O-O-N-N-G. I wasn’t given a word limit and I would guess none of the other 17 people whose contributions appear were either.

True to Barry’s purpose of providing a forum to some lesser known people, there were names a recognized but many I didn’t and ended up Googling. I had originally intended to provide a list of the contributors with links to bios or websites as a reference, but after opening 10 tabs in my web browers, I realized my entire post was going to end up being a list of names.

So read the post and if you see someone you like, Google them to learn more.

There is a lot to read but there is a lot worth reading. Over a couple days I made note of the next person on the list and performed a Find on the page when I came back to continue reading.

To give a small sample of what people submitted, I was really struck by this advice from EMC Arts’ Karina Mangu-Ward:

Accept offers of support, even if it makes you feel vulnerable:  Early in my work at EmcArts, a more experienced colleague of mine approached me and said that if I was ever interested in developing my practice as a facilitator he’d be willing to mentor me.  I brushed it off at the time, unsure of how to accept the support.  But I kept in the back of my mind.  Four years I later, when I was in a difficult moment of growth, I called him up and asked him if he’d be willing to to set aside two hours a month to talk with me about the big questions I was wrestling with.  Now, he’s one of the most important people in my professional life.

A few contributors mentioned issues of Power, but Ian David Moss from Factured Atlas & Createquity made it his central topic. After a lengthy admonition about abuse of power which included the first sentence below, he suggests people are often unaware of the power they possess and the effective, if seemingly mundane ways, in which it can be exercised.

Power is like a precious, poisonous metal: it requires care and professionalism in handling or people are going to get hurt.

[…]

Know that speaking up is always, always an exercise of power – no matter who you are. Know that asking uncomfortable questions is a way to change the course of a meeting, a policy discussion, a decision. Know that sharing your experience in a forum where it will be heard is an exercise of power. Know that doing so again and again is more powerful than doing so once, as tedious as that may seem to you.

Know that doing your job well, maybe even better than anyone else, is an exercise of power. Know that understanding what you’re good at is an exercise of power. Know that vacuums of leadership mean more power for you. You never need to let your title and salary have the final say on what you’re capable of.

[…]

Know that charging yourself to gain more knowledge, particularly knowledge that most people around you don’t have, is one of the most valuable and impressive forms of power you can exercise. And absolutely no one is stopping you from exercising that particular power starting right now.

Taken out of context, any one paragraph might come off as advice for ruthless ambition, but he figuratively starts and literally ends his contribution with the reminder that “…with power comes responsibility.”

Each of the contributors comes from a different place with their “lessons learned” essay, but generally offer insight of a similarly high quality. Bookmark it and allow yourself to read through it over time.

Finding Things Out Only Adds

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Since I seem to have started on a philosophical kick this week, how about we consider Richard Feynman’s “Ode To A Flower” commentary in the video below? You can also see it illustrated in an awesome Zen Pencil’s comic.

Like Feynman’s friend, I remember being in my high school science class and thinking that it was robbing life of all its wonder. I would rather be entranced by the fictitious stories that made things seem magical than to learn the dull truth that it was all a result of chemical reactions.

Later, I came to appreciate, as Feynman points out, that science actually gives you the tools to extend your wonder and experience the delight of discovery.

For example, one of the things I have wondered about for 20+ years is whether squirrels in Florida hide nuts for the winter since there is no danger of food scarcity. If they don’t, if you transported a Florida squirrel to Boston, would instincts kick in and lead it to hide nuts or would it be in danger of starving?

It may sound like a silly question, but I keep it tucked away in the back of my mind in case I meet a scientist who can provide the answer. I find it exciting to know that I can discover that answer and receive additional interesting revelations with follow up questions.

Feynman’s short comments illustrate just how valuable the skill of communicating what you do to the uninitiated is. Feynman was great at explaining scientific concepts to people. A lot of scientists aren’t.

By the same measure, a lot of artists and arts organizations aren’t really good at explaining art and the value of the arts either. I wonder how much of that is due to simple lack of practice and how much is due to fear of being accused of selling out or dumbing things down.

I had a recent email exchange with Carter Gillies about this subject. I wondered if the scientific community felt Neil DeGrasse Tyson wasn’t a real scientist because he used his public profile to explain science to the general public. Is he accused of dumbing things down for a general audience? Do people suggest he can’t have time to engage in real scientific work due to all his media appearances?

I assume I don’t need to cite any parallel sentiments in the arts and cultural sphere.

Unfortunately, in these days when people have a high degree of control over the information they receive and are able to more easily ignore and filter out what they don’t want to hear, explaining the value of a subject becomes more difficult even for highly skilled communicators.

Frequently the initial encounter with the revelations and new questions that emerge isn’t easy or comfortable to bear.

Even with the tools to communicate your message to a wide range of people, getting someone like the high school me to accept a less magical view of the world in exchange for one that still had a lot of potential for wonder requires a retail, one-on-one, effort.

While Feynman gave physics lectures to packed lectures halls, the “Ode To A Flower” comment came from a series of one on one discussions he and artist Jirayr Zorthian had about art and physics over the course of eight years.

As an added aside: There is frequently discussion about people needing to see people like themselves on stage. I can’t express the thrill I got when I first heard a New York accent coming out of the mouth of a person acknowledged to be a brilliant scientist. I think it can be easy to underestimate the impact of those types of experiences.

Spiritual Fulfillment And Cultural Experiences

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High Expectations of Cultural Experiences

Last week I wrote about Ken Davenport’s admonition that an arts experience not exceed a person’s expectations by too large a margin.

As a counterpoint to that, I wanted to call attention to a piece from BrainPickings on Geoff Dyer’s writing about expectations and disappointment. Among the disappointments he lists from his own life include going to Boston’s Museum of Fine Art to see a painting by Paul Gauguin only to find it was out on loan. Upon learning this, he dejectedly trudges out of the museum.

The experience of the missing masterpiece, of the thwarted pilgrimage (which is not at all the same as a wasted journey), made me see that the vast questions posed by Gauguin’s painting had to be supplemented with other, more specific ones. Why do we arrive at a museum on the one day of the week — the only day we have free in a given city — when it is shut? On the day after a blockbuster exhibition has finally — after multiple extensions of its initial four-month run — closed?…

[…]

Impossible — not even conceivable — that a Muslim, on making the mandatory, once-in-a-lifetime pilgrimage to Mecca, could be disappointed. That is the essential difference between religious and secular pilgrimage: the latter always has the potential to disappoint.

Part of this reminded me about John Falk’s list of five basic identities types that visit museums I have written about in the past (and probably will write about again.)

Specifically, I was reminded about the Experience Seeker type which Antoinette Duplessis describes as “…‘collecting’ experiences. They want to feel like they’ve ‘been there’ and they’ve ‘done that’ – they want to see the destination, building or what’s iconic on display.”

In this particular instance, Dyer sounds as if he is acting within this type. He goes into the MFA to find a particular painting and leaves when it is not available rather than exploring what other experiences he might have.

Cultural Pilgrimages

What really caught my attention was his comparison of a religious pilgrimage to a secular pilgrimage and how the former could never be disappointing.

I have frequently read, listened and contributed to conversations regarding how people often expect some sort of transcendent experience when they attend an arts event. I had always assumed that this was because people who didn’t have much experience with the arts intellectually idealized what the unfamiliar experience would be like and are subsequently concerned if they didn’t understand what was going on or found themselves becoming bored.

This may actually be the process most people go through in regard to the arts. However, Dyer’s comparison of the two pilgrimages made me wonder if people might not be equating an arts experience with a religious experience when they formed expectations in their minds.

Spiritual Aspects of Cultural Pilgrimages

This idea isn’t that far fetched. Communities across the country often organize special trips to America’s theatre Mecca of NYC to see shows. With all the hype about Hamilton, and Wicked and The Lion King being among the more familiar household names, it is not unreasonable that excitement would build to the point of simulating a religious experience and lead to an expectation of a type of spiritual fulfillment.

These expectations aren’t necessarily created by marketing hype. Just seeing videos on YouTube of devotees lining up to buy tickets for Hamilton and lingering outside to sing together even after they can’t get in can shape expectations. If your experience is disappointing and your spirit isn’t buoyed by the show like thousands, if not millions of others, the failure is with you, correct?

Perhaps the least harmless reaction to this is when people feel the need to leap to their feet to give a standing ovation at the end of a performance even if they are kinda confused by what happened. (Or take a selfie in a museum by a piece they don’t quite understand.)

Spiritual Fulfillment Comes From Within

How the heck do you deal with disappointment when expectations are for spiritual fulfillment? This a type of transcendence is impossible to intentionally deliver. It is an entirely internal matter that people experience for themselves. If people can leave Mecca feeling a sense of transcendence despite the constant danger of being crushed to death by the crowds, others can easily overlook a bad cab ride in NYC if they feel they are completing a once in a lifetime activity.

When the expectations are based in intellect and emotion, as with my initial assumption about the process people went through in regard to the arts, it is relatively easy to provide education which shifts expectations and lets people know it is okay to be bored or confused. If you can assure them that with time and exposure, the experience will become accessible, there is potential to move people away from anxiety toward self-empowerment.

Challenge of Providing Spiritual Fulfillment

But what happens if people view the mystery and inscrutability of an arts experience in a manner similar to the way they view the mysteries of their faith? It is not implausible to make this association given how fervently arts people speak about their (a)vocation. In all likelihood they wouldn’t place as great an importance on an artistic/cultural experience as they would the experiences of their religious practice. But they may seek a person or information source that was able to explain/guide them through the experience with clarity and certainty.

Lacking someone to do so, or being told there was no single interpretation and it was up to the viewer to decide, it can be comforting to verify your perceptions against those of others. In this respect, there really isn’t any difference between those who view the lack of clarity as an intellectual, emotional or spiritual mystery. The difference is in the degree of certitude required to make you comfortable.

If people are convinced that a pinnacle experience they had was akin to a religious one, all others will pale in comparison. No other can be considered since the ideal has already been encountered.

The other alternative is worse. When an experience that is anticipated to have the same payoff as a religious pilgrimage is ruined by a bad cab ride from the New York airport, it can equally sour someone on any subsequent suggestions.

Again, I am not saying people really ever equate a cultural experience with a religious experience. I am just intrigued with Dyer’s suggestion that a secular pilgrimage has a hazard for disappointment that a sacred pilgrimage can not possess and what the implications of that concept may have for arts and culture.

Safe Deposit Insuring Arts Center Future

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Well here is a novel idea for funding an arts organization–using the proceeds from leasing space in storage vaults.

The inspiration for building the largest underground storage vault in China was finding a way to fund an art museum.

The idea for the vault came to the company’s founder, Liu Feiguo, while he was lobbying to open an art museum in the Shanghai Tower. He realized that the high revenues from the Baoku Treasury could fund the museum’s daily operations.

Baoku Treasury clients are given a 15-year membership pass to the Shanghai Guanfu Museum and the Baoku Art Center, allowing free access to exhibits and events. Most of the proceeds from deposit box sales are reinvested in the museum.

Baoku China has already announced plans to expand and build community vaults. According to Zhou, “Community vaults are actually cheaper to build than high-end swimming pools.”

It isn’t cheap to rent a deposit box and the security measures sound like they are from a Mission Impossible movie. The least expensive option is $10,300 for 15 years. I assume since clients get a 15 year membership pass to the museum and art center that must be the standard lease length.

This exact idea probably isn’t viable for everyone and everywhere, but shows a little creative thinking may be worthwhile.

Slightly Exceeding Expectations As An Ideal Outcome

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A recent post on Ken Davenport’s The Producer’s Perspective caused me to engage in a bit of internal debate.

Ken says a one of the worst things you can do is greatly exceed audience expectations:

“..But it also means that before they step into the theater, they have no clue what they’re about to see . . . and they aren’t expecting it to be anything to write home to Mama about.

Exceeding an audience’s expectations isn’t a creative problem. It’s a marketing problem. It means that however you are promoting your show, from the title to the blurb to the website, it’s not generating enough excitement with your potential buyer. And, unfortunately, when audience’s expectations are low, that means that most of them won’t make a purchase. People buy tickets to things that they expect to be good great. They are buying entertainment, remember? They want to be entertained. And in 2016, with the cost of tickets as high as they are . . . entertaining an audience isn’t enough. They want to be wowed.”

This is all contrary to the outcome I want.

One of the greatest pleasures I get from my job is when people enjoy a performance they didn’t expect to. There isn’t a lot of financial remuneration in non-profit arts, but hearing people say “Wow” when they leave the performance hall…and having them continue to talk about their experience weeks, months and even years later, is pretty gratifying.

The mission of most non-profit arts organizations is to provide an opportunity for exploration and learning versus the profit making goals of Broadway shows, so you might argue that you aren’t going to want to emphasize the entertainment value of the event.  If you aren’t charging Broadway prices to enter the door, then the burden of expectations is relatively lighter as well.

The problem is, most people, even those who attend your events, don’t know you are a non-profit organization. They aren’t discerning between the entertainment or education value your organization is offering versus those of a profit seeking entity. Chances are, it is all the same to them.

Regardless of whether you think people want to come for the entertainment value or to learn new things, Davenport has a point that if people are arriving not knowing what to expect, then you are probably under- or mis- communicating the event to the wider community.

Note, he is just talking about generating enthusiasm for being there. People may have an entirely wrong concept about the event and have their minds blown and that is okay. If they are tentative about being there in the first place and hoping they have a good time, that is another thing altogether.

The reasons why non-profits aren’t doing a better job at this are myriad. In some cases, it is a matter of bad decision making when it comes to allocating money and personnel to marketing efforts.

There is often a desire, and perhaps a sense of obligation, to invest money in the artistic product rather than advertising and personnel, both of which can be regarded as overhead expense.

As has been noted many times before, donors and funders want to know money is going toward results and impact, delighting people and changing their lives.  Even though marketing isn’t explicitly listed as something most foundations doesn’t fund, there is less support and tolerance for the costs to reach those people and generate interest and excitement in them.

It definitely requires a careful balancing act. Some organizations are good at it, some aren’t and some probably aren’t really making an effort.

It really feels strange to read Davenport brag that his team did such a good job marketing Altar Boyz, seeing the show only slightly exceed audience expectations. But if the audiences truly expressed a high level of satisfaction with the experience and seeing the show only slightly added to that, then it a measure of success if their satisfaction extended hours, if not days prior to, and after the performance.

Is that a feeling your arts organization can lay claim to generating?

Even though the discussion inevitably circles back to issues of time, personnel and money, these questions and ideas are worth regularly revisiting, regardless of your situation. Sometimes just thinking about them provides a little inspiration about a resource or opportunity specific to your community that can be tapped into.

Arts Center, I Choose You!

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I was walking in to work on Saturday and met a woman who has offices in the arts center who told me that there was a Pokemon in the fountain in front of the building.

Sure enough, as part of the new augmented reality game Pokemon Go, when she pointed her phone at the fountain, the virtual map overlay showed a Pokemon in the fountain. She then lamented that someone else was battling to capture it. I assume it was the kid standing on the sidewalk just south of the fountain.

Then she explained that she and her kids had seen some Pokemon in a tree at the Farmers’ Market that morning, but the virtual critters got away.

As we walked into the arts center, her phone informed her my building was a Pokemon center and she told me if I downloaded the app, I could capture them every morning when I came into work.

I asked her how the building and fountain had been designated as spawning points and she said someone must have come along before her, taken a picture of the building and added it to a list of possible points.

At that point, I realized it could be a great boon for getting younger people in the door if they could get their venues included in the game.

Jason Evangelho at Forbes Magazine had the same idea and suggested businesses use the game to lure in customers. Unfortunately, if you read down to the Update postscript at the end, the game creators are the ones who designated these locations using Google Maps, not the general public.

However, Evangelho figures given the opportunities the game represents, they may come up with a way for different places to get themselves added or offer some sort of premium features for game players.

One of the things he mentions places that already are designated as “Pokestops” can do is buy a lure module that attract Pokemons to the location for 30 minutes. (for 100 Pokecoins currently selling for 99 cents.)

It may be worth checking if your location is already designated as a central location in the game so you can think about how to adapt that into your activities.

It should be noted, you may not have any choice in whether you want to accommodate game players. Some police stations designated as Pokemon centers have had a steady stream of people coming in to capture them. It may be necessary to brief staff very soon on whatever customer service policies and procedures you create in response to these visitors. Especially since there have been an increase in accidents due to people paying even more attention to their phones as they swing them about trying to locate their virtual prey.

On the other side, players have posted on social media about the Pokemon company’s sneaky attempts to get them to go back to church.

The game is getting people to wander around in places they haven’t been before so it may increase foot traffic near your organization even if you aren’t a designated game location. Though in an incident echoing the movie Stand By Me, a girl found a dead body when she jumped a fence to find a Pokemon.

All in all, something to be aware of and keep an eye out for associated opportunities. Once it becomes clearer what sort of promotional opportunities exist, I will probably get a post up on ArtsHacker.

Same Idealism, Potential For Same Mistakes

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Some time back I read a piece on the Bridgespan Group’s website that made me realize that non-profits and funders/donors may adopt similarly flawed approaches to addressing social issues. When you think about it, it only makes sense that two groups that are passionate and idealistic about bringing change to communities might make the same errors in policy and execution.

Because donor/funder is perceived as having more power in the funder-non-profit relationship, it can be easy to assume their decisions are based on criteria that differs from the non-profits seeking their support.

In fact, funders can make inefficient and inconsistent decisions for the exact same reasons non-profits do.

In the article, What Are the Five Most Common Traps I Should Avoid in My Philanthropy?, trap number one is:

Trap #1: Fuzzy headedness

As a philanthropist, your passions, values, and beliefs will fundamentally drive your giving. But unfortunately, “fuzzy headedness” occurs when donors allow their emotions and wishful thinking to completely override logic and thoughtful analysis. One common symptom: When asked “what are you trying to accomplish?” do you respond with broad, hopeful statements (like “curing cancer,” “ending poverty,” or “stopping global warming”)? If so, you’ll need to get more specific because at that level, your goals are still too undefined (and therefore unattainable)…

I realized this is almost the exact same mistake some non-profits make. They embrace vague mission statements and goals and define everyone in a geographic radius as the people they intend to serve instead of having a clearly defined focus.

I wondered if there might be a feedback loop between funders and non-profits with one saying their goal is to completely fix X and the second getting excited and inspired by the goal (or the money now available for that goal). Each party seeing the other is excited and invested in the goal decides it is worthy to pursue and goes on to mutually reinforce this too broad goal upon each other and others around them.

The second trap, Flying Solo, also has a similar overlap. Both funders and non-profits can fall into the trap of believing they know the solution to a problem either through lack of research about previous efforts or ego. The result is they spend a lot of time and effort repeating the mistakes others have made. Or they fall short having overestimated their ability to marshal the required resources alone.

The remaining traps are more funder oriented and have a little less in common with non-profits. Number three deals with under-estimating what it will take to achieve a goal and therefore underfunding the project. The fourth deals with using overhead cost as a measure of effectiveness.

Non-profits could contribute to reinforcing these traps by keeping their numbers low in order to keep their overhead ratio low, resulting in underperformance due to lack of sufficient funding. Which may, in turn, result from less funding from a donor or foundation that expected better results.

Some of the ideas in the article are new to me, some I have heard before, particularly regarding suggested changes in philosophy by funding organizations. The piece could be worth further reading if you are trying to find an effective line of reasoning to convince a funder to adjust their expectations and criteria.

Signals Of Quality In Arts Disciplines

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For the last month or so I have been trying to figure out why, depending on the discipline, different elements of an artist’s background signal quality.

I realized that when people on my board or in my audience talk about a classically trained musician, they orient on what conservatory they attended first and then what ensembles they may have played in.

However, when it comes to actors whether the person appeared on Broadway or TV/movie is the most important. Lacking that, if they are based in NY or LA adds to their cachet. However, no one ever seems to care if they went to NYU or Yale Drama or University of Wisconsin for their training.

With dance it is usually which dance company they have performed with and where. Very seldom does the source of their training get mentioned.

Visual artists it is all about whether you can understand what you are looking at, whether you think it is any good and what the price tag is. Many people can discern whether an artist has had formal training or not, but I don’t think I have ever heard someone express confidence that an artist will be good based on the place they studied.

Scott Walters has long talked about the problem of actors needing move to NY/LA/Chicago so they can get work in their own hometown. I am not going to rehash those lengthy arguments.

But along those lines I wanted to toss the question out there about how and why this range of criteria about what constitutes quality developed.

I have come up with a lot of theories that don’t quite make sense. One idea I had was that while there are people who enjoy the arts in general, just as their are cat people and dog people, people who like the arts have one discipline they focus on. Otherwise, wouldn’t there be a single prime criteria that dominated, especially for the performing arts? Instead it seems people accede to the dominant criteria of each discipline, perhaps feeling they aren’t as qualified to judge as they are in their primary focus.

As I said, that doesn’t quite make sense. I can poke a lot of holes in that idea. I am left wondering where these concepts of quality originated from. Is there something that the music education and performance community did to signal a conservatory education is desired in a musician in a way that isn’t as compelling in the acting and dance community? Or is it that the audiences and communities that participate in each of these disciplines gradually oriented on certain signs they felt insured a quality experience.

Another thought I had is there an unconscious desire to be associated with the strongest name recognition. People on the street may recognize the Julliard name, but if given ten options to choose the Big Five orchestras, San Francisco, Los Angeles, Houston and Dallas might appear on the list more often than Cleveland based on general impressions people have of each city.

I am not saying people shouldn’t be getting credit for doing well in a conservatory program, especially if they spend a lot of money in the process. I have a suspicion if the underlying factors informing these concepts of quality were better understood, it might be easier to communicate that artists who don’t possess those specific associations and pedigrees can provide a high quality experience. Inversely, one could suggest an artist does not necessarily need those associations and pedigrees in order to be successful.

Granted, there is a continuum there. This claim is more true of having a NYC address than having formal training. It may be easier to break these conceptions now than it was in the past since the internet allows people to verify that quality and these signifiers don’t go hand in hand. (Though we can also attest that the same forum allows a lot of crap to get recognition while hard work and talent are overlooked.)

Anyone have other insights or theories?

Resources From Unexpected Places-Federal Reserve Banks

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Okay, I know this week I posted a piece that continued my long standing assertion that talking about the economic impact of the arts is not an effective way to garner long term support and investment around arts and cultural activities.

However, while it shouldn’t be the central argument for support, I don’t discount the value of using economic impact as corroborating data.

In that vein, I have recently been wondering if it might not be useful for the arts community to forge closer ties with the various regional Federal Reserve Banks. I have seen some publications coming from them that are valuable to non-profits and make a case for the place cultural organizations have in community development.

Last December, I used a well-written guide on managing Non-Profit Executive succession and transitions produced by the Kansas City Federal Reserve in a post I wrote for ArtsHacker.

Since then I have seen two pieces in a four part series written by the Federal Reserve Bank of Cleveland on the importance of cultural organizations in Eastern Kentucky’s transition away coal mining. The first focuses on creative placemaking and the second specifically spotlights the work of Appalshop in Whitesburg, KY.

I am not sure how many may read the articles, but the people and businesses who closely watch the activity of the Federal Reserves are not without influence. Section headers like “The economic impact of creative placemaking;” “A Case for investment: two examples;” “Making Dollars and Sense” can resonate with the interests and concerns of these groups.

It might be worth having state and regional arts councils reach out to make contacts with the respective Reserve Banks in the different regions to explore whether the councils can provide data and stories that might be of interest to the readers of the Federal Reserve publications.

Having the Federal Reserve’s research as an additional source to corroborate statements and statistics about economic impact can help bolster non-profit organization goals.

In return, the Federal Reserve banks may be able to produce publications like the non-profit leadership succession guide that are useful to non-profits. Having issues of finance, taxation, labor law, business relations, etc tailored to the national needs of non-profits could be helpful.

If the Federal Reserve produced case studies about beneficial collaborations between businesses and non-profit organizations, the gravitas they bring could cause groups to consider exploring similar efforts.

Maybe they already produce documents like this and we are just not widely aware of it. It actually took me some time to find the third installment in the series on Eastern KY on the Cleveland Fed website. Had I not had the URL of Part 2 as a guide, I may not have found it.

You Too Can Help Build Public Will For Arts And Culture

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Long time readers will know that for the last year or so I have been a bit of an evangelist for the burgeoning effort to Build Public Will For Arts and Culture.

What impresses me about the effort is that it learns from the successes and mistakes of past efforts. For example, they study how the a long standing concern about smoking didn’t gain much traction until the argument was reframed around the idea that one had a right to protect one’s health from second hand smoke.

Nor is the effort afraid to cede short term satisfaction in order to meet the long term goals. First rule of building public will for art and culture is you don’t talk about art and culture. (Because the term currently has negative connotations for people.)

The effort has moved to the next step with the creation of the Creating Connections website. The site has a summary of the research to date. There are tools for getting involved, including messaging, how engage with groups so they feel like they have a stake in the outcome and questions to ask oneself about the experiences you are providing to the community.

What I was surprised to see was the inclusion of talking points about the Building Public Will effort that accompanied a Powerpoint presentation on the subject.

Basically, anyone can go out and start talking to groups about this effort tomorrow if they wanted to. I feel like that is putting a lot of trust in people not to screw it up. But that also fits into the underlying philosophy about this being a grassroots effort about active participation in the arts and culture.

So if anyone wants me to come talk to their group, let me know. I am ready! More importantly, now you have the tools to deliver the talk yourself. (Though obviously a famous blogger such as myself would have WAY more gravitas!)

Data Is Nice, Stories Are Better

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It is pretty much an accepted truth that if you want to secure funding for the arts from a government entity or foundation, you need to marshal a lot of data to prove you are having an impact, especially an economic impact.

However, in a recent interview Kresge Foundation President & CEO Rip Rapson seems to indicate that story rather than data may be more important in influencing decisions and policy.

Rapson speaks about a conversation he had with former NEA Chair Rocco Landesman about the ArtPlace initiative. (my emphasis)

And I said, well, I agree with that, but how about the data, and how about the quantitative elements of all of this? Isn’t that what will tip the scales?

And he just laughed. He wore these big cowboy boots, and he stood up, and he pounded the floor, and he said, you know what? I walk into every congressional office in the United States House of Representatives, and not one asks me about the data. They all want to know a story about what happened in one of their neighborhoods, one of their communities, one of their cities.

He doesn’t say that data isn’t important. My suspicion is that politicians especially like to have data to corroborate their decisions if anyone questions them. Rapson says one of the goals of ArtPlace is to help discover:

“Is there something between the highly rigorous, systematized generation of data about how many dollars per square inch an arts activity generates and all of these millions of points of light? When are the data important? When are the stories important? How do you aggregate the stories?”

A little later he gives an anecdote that illustrates how people overlook the arts in their lives and just how invested they are in their practice. He speaks of a very conservative wardperson in Minneapolis who thought the arts were a waste of time. (my emphasis)

“He actually hauled me in front of the city council committee to explain why in heaven’s name we would accept a grant like this.

So, I said, well, Walter, could we have the very first conversation in your ward, and he kind of grumbled and said all right, all right. So, we had it. It was at his Ukrainian church where he went every Sunday. We were able to identify the woman who sewed the vestments, the man who had done the mural painting on the altar, the three women, who every year created the Ukrainian Easter eggs. We got the choir director. You get the drift.

And Dziedzic walked in and saw these13 people in his congregation, and I said something to the effect of “I want to introduce you to your arts and cultural community, Walter.” And they all talked about how art became central to the way this Ukrainian church practiced, and of course he was toast; he became the biggest single advocate of how arts and culture sort of shaped community life. Now, I could have brought him all sorts of data, I suppose, but, having him sit with 13 or 14 of his congregation members talking about Ukrainian eggs and choral concerts, was really quite wonderful.

So in trying to convince people of the value of the arts in their lives, it may take focusing on impacts on a very granular level. Not just things that happen in the district or town that they identify with, but how it manifests directly in places they are deeply invested and care about.

A program that served 1000 school kids may not be as important as the joy it brought a single kid.

While the implications of that single sentence could lead to a whole debate about influence, wealth disparities, urban vs rural funding, etc., remember that not all the hearts and minds you need to influence are politicians, funding organizations and individual donors. Just shifting the general perception for a greater number of people in a community can be a victory.

Are You A Cultural Omnivore If You Take Very Careful Bites?

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Here is an interesting insight from Stanford University Graduate School of Business (h/t Marginal Revolution blog). According to some latest research, cultural omnivores may be as rigid in their thinking as those they disdain as monoculturalists. (Though I guess they don’t use that term.)

That is, those dubbed “cultural omnivores” — because they eat Thai for lunch, play bocce ball after work, and stream a French film that night — are the very ones opposed to mixing it up. No hummus on their hot dogs, forget about spaghetti Westerns, and do not mention Switched-On Bach. Those offerings are not considered culturally authentic. They are a hodgepodge to which these folks would likely wrinkle their collective noses — as they did in 1968 when Wendy (nee’ Walter) Carlos electrified J.S. Bach. Today’s cultural elites approve only if the experience is authentic, which means eating pigs’ feet at a Texas barbecue passes the test and slathering a taco with tahini does not.

[…]

Today, a higher status accrues to those who are perceived as open to new experiences, and those who oppose experimentation are dismissed as narrow-minded monoculturists, or worse, rednecks, Goldberg notes. Therefore, the elites resist anything that undermines their identities as social and cultural leaders, and that means they are more likely to maintain boundaries.

So I guess the way to read that is that today’s snobs are just snobby about a wider range of things?

While there are probably boundaries that cultural omnivores maintain, I suspect it isn’t as simple an example of hummus on hot dogs. My guess is that Korean Taco food trucks are acceptable to a wide range of cultural omnivores even though on paper the concept is as strange as hummus on hot dogs.

The article does suggest that there is a small segment of people who are open to change so perhaps they normalize things like food trucks for the wide range of omnivores.

If this research is accurate, the larger question this raises for me is what constitutes an “authentic experience” for cultural omnivores? Recent research cites finding that people want to have an authentic creative/artistic experience.

In the context of the Stanford piece, I become a little more concerned that perception of what an authentic experience is may not match the reality of an authentic experience. (And not only in respect to silly manifestations of preconceived notions of authenticity.)

When a performing arts group presents a chamber music concert in an edgy, new, boundary breaking format, do the musicians need to be conservatory trained or will the music ensemble from the local community college be acceptable?

If you say the former, why does an unorthodox approach require such a high level of training in order to be deemed acceptable? If the effort fails (succeeds), will you be more satisfied with the experience knowing the performers were highly trained?

I do think it is important that people who invest time and study to render an authentic experience of a certain genre or culture be in a position to delineate themselves from people providing a superficial representation of those things and labeling it authentic. Though the discussion of who gets to call themselves authentic practitioners is an entirely different can of worms, especially in regard to cultural and ethnic practice.

But as I am reading the Stanford article, it almost sounds as if it could be just as problematic trying to provide an acceptable authentic experience to people who describe themselves as cultural omnivores as it is to those who consider themselves to be purists of a certain genre of artistic expression.

New audiences may feel the experience is just as elitist when they overhear others expressing disdain for a show they liked as they would when people glared at them for clapping between movements of a musical work.

The Stanford article says Big Data will provide needed guidance, but I am not sure how many arts organizations will have the resources to access and interpret the data effectively. (I would happily be wrong if in 5 years there was an app for that.)

What Does Waning Trust In Non-Profits Mean For The Future?

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A decision by the OneOrlando fund to distribute money they collected directly to the families and victims impacted by the recent nightclub shooting rather than through charities bears watching. Even while groups are calling for the reducing the use of overhead ratio as a measure of a non-profit’s effectiveness, there is increasing pressure to have money only spent for the purpose for which it was given.

According to the NY Times:

With the move, Orlando is the latest to shift away from established charities and opt for direct donations, a move that has become increasingly common, in part because of questions about how some charities use donations.

[….]

“There have been so many scandals we’ve seen after these sorts of situations, so it is a big deal that they’ve bypassed nonprofits because it shows a distrust in how nonprofits are doing things,” said Stacy Palmer, editor of The Chronicle of Philanthropy. “This sends a big message, too, because other cities might decide to use this as a model in the future.”

Mai Fernandez, executive director of the National Center for Victims of Crime, said Friday that the group, as well as some family members, had told city officials that they feared donations from OneOrlando would not get to victims if a traditional nonprofit was placed in charge.

While the motivation for donating money following a tragedy like Orlando is different from supporting arts performance or education programs, it isn’t beyond reason to think people will expect the same type of accountability from arts organizations. In a sense, smaller non-profits suffer for the poor decisions and scandals of larger non-profits like the Red Cross and United Way.

An individual has a right to be concerned about how their money is being spent, but those individual concerns aggregated across hundreds of individuals can serve to paralyze a non-profit as illustrated in a post by Vu Le from two years ago.

Non-profit organizations need to provide greater transparency and communication to meet the donor expectations of greater accountability. I am not sure how to communicate that there is a lot more involved in providing 6-8 year old kids with the opportunity to paint than just handing them the paint.

Do you include pictures of staff members joyfully buying paints and materials a the local arts and crafts store in your newsletter and donor report? Pictures of staff meeting with teachers to develop a unified curriculum of enriching activities? Readers may automatically gravitate to the pictures of the cute kids painting and ignore those of staff members, but maybe the fact that every hour of painting is backed by five hours of prep will slowly sink in.

In the meantime, I wonder if the committee Orlando is putting together to decide how to distribute the $7 million they have collected won’t also eventually come to realize that there is a lot of work involved in effectively and transparently giving away that amount of money. If they don’t end up paying a dedicated staff to help administer the money, they may end up either subsiding the effort through long volunteer hours or enlisting office staff paid by their own businesses and organizations.

Not So Simple As “Just Ask What They Want”

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Seth Godin has a post today that seems like it is written just for arts organizations.  Obviously, that is just my ego that views the arts as the center of my universe talking because the assertion in the title, “You can’t ask customers want they want,” applies to every company.

My first thought upon reading the post was Malcolm Gladwell’s story about how Prego achieved dominance with spaghetti sauce by doing a lot of experimentation with sauces that did not conform to the stated preferences of consumers at the time.

Godin says you can’t make a breakthrough in the product you are offering because customers have a difficult time imagining a breakthrough product. Instead, you have to do a lot of risky experimentation.

You ought to know what their problems are, what they believe, what stories they tell themselves. But it rarely pays to ask your customers to do your design work for you.

So, if you can’t ask, you can assert. You can look for clues, you can treat different people differently, and you can make a leap. You can say, “assuming you’re the kind of person I made this for, here’s what I made.”

There are a lot of little details in there that we have heard before in terms of arts organizations needing to know about audiences, what their impediments to participation are and what stories they tell themselves about the type of person they are.

There is an element of Godin’s post that replicates the “fail early and learn” philosophy being bandied about quite a bit lately.

I don’t have to tell you there isn’t a lot of room in arts organization budgets for experimentation and constructive failure. Alas, to a great degree, that is the only option available any more. As he suggests, experimentation doesn’t have to be scattershot, you can make educated guesses from clues and change the way you interact and execute with different people who use your product/services.

I think that last sentence I quoted emphasizes that not everyone in your community is going to be your market. What you made is only going to connect with a certain type of person. There may be 10,000 of that type of person within your reasonable reach or there may be 10.

Goodness knows we think we are making an educated decision about what will appeal to a large number of people only to have our efforts fall flat. Other times, we are delighted to gain an overwhelming response with little effort, but are confounded to figure out how to replicate (or avoid) those mysterious conditions in the future.

You can probably find no greater verification that not everyone in a community is part of the same market by dedicating a month to walking down a supermarket aisle or past a display that you don’t buy from. Every time you go past, notice how much the product is turning over.

Maybe it is the sushi you don’t buy because are not the type to buy sushi that isn’t freshly made moments before in front of you. Maybe it is some strange food from the ethnic food aisle. Perhaps it is the Uncrustables PB&J sandwiches in the freezer case (I mean, how the hell is a PB&J sandwich you have to defrost more convenient than making the sandwich?).

You have a lot in common with thousands of other people in that you both shop at that supermarket rather than another one, perhaps based on your shared self image, perhaps simply due to geography. Yet there are thousands of items in the store that the manufacturers would be happy if you bought, but also understand that you are not in their target market demographic.

Emotionally Intelligent Interview Questions

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Back in March, Entrepreneur magazine website had an article listing 7 Interview Questions to measure Emotional Intelligence. (I have no idea why it says it was published on July 20, 2016 at the bottom.)

Emotional Intelligence is one of those qualities you would think an arts organization would be seeking in an employee. Perhaps I have been working too long with the relatively regimented government human resource system for too long, but I haven’t really seen questions like most of those the article lists used during an interview process.

The first one about who inspires you is almost a no-brainer for the arts. I would say that is probably the one conversation that would naturally unfold in an interview for an arts job without any planning.

I like the second question – “2. If you were starting a company tomorrow, what would be its top three values?” because it is so revelatory about the type of person an interviewee is.

More importantly, the interviewers should ask the same question of themselves…and then evaluate if those values are being exhibited in the organization they are running.

The third question about how one handles communicating and execution changing priorities and the fourth question about building lasting friendships are important for people who are going to be part of a team. Given that non-profit arts organizations are often faced with changing their priorities due to funding, the answer can be helpful in learning how people handle change.

I feel like the fifth question, “5. What skill or expertise do you feel like you’re still missing?” might show more emotional intelligence on the part of the interviewer if it were revised to ask “what skills do you feel like you are missing that this job/we can help you develop.”

The question they ask is essentially a rewording of the standard, “what are your weaknesses.” I think the tweak I gave it can help both reveal the candidate’s self-knowledge as well as their perception of (and research about) the type of work the organization does and what the position will require of them.

I liked the sixth and seventh question for the useful qualities the article outlined.

[highlight]Are there any interview questions you have used/encountered or can think of that are particularly useful for illuminating the emotional intelligence of a job candidate?[/highlight]

Congress Won’t Vote To Fund U.S. Department of Arts and Culture

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I was visiting the website of the U.S. Department of Arts and Culture (USDAC) today and…

Wait a minute you say, there is no Department of Arts and Culture in the U.S. government, that sort of business is handled by the National Endowment for the Arts.

You would right about that, but even though I know that the U.S. Department of Arts and Culture is not a government agency, it takes me a second to remember that. (The first few times I saw it mentioned, it took longer.)

So yes, technically Congress won’t vote to fund the U.S. Department of Arts and Culture.

There is something delightfully subversive about the name because it seems to tap into “lie repeated often enough becomes the truth” aspect of human nature.

Back in 2008/2009 when Barack Obama was first about to take office, there was a lot of conversation about how he should add a Secretary of Arts and Culture to his Cabinet.

While that hasn’t formally manifested within the government, I can’t help but think that USDAC is a fulfillment of that wish and the organizers weren’t going to allow something as pesky as the lack of government imprimatur to be an impediment.

They may not have the name recognition that the National Endowment for the Arts and Americans for the Arts have, (which granted, may not be that widespread either relative to entire population beyond the public television/radio crowd), but there may be more cachet in declaring you are a Agent for the U.S. Department of Arts and Culture.

You may be getting tired of me repeatedly talking about the effort the Build Public Will for Arts and Culture, but it occurs to me that part of the path to success may be found in fooling people into thinking a government agency is actively going out and working to promote arts and culture.

If you have been watching NEA Chair Jane Chu’s Twitter feed, you know she has been doing just that. I am not sure she remembers what her office looks like. But she can use a little help.

A lot of people know about the controversy of government funded smut. They haven’t had personal contact with government agents/employees working to bring them art. Perhaps the perception that they have met such people will help cultivate good-will.

In addition to the writings on their blog and press sections, one of the things that caught my eye a few months back was a piece USDAC Chief Policy Wonk Arlene Goldbard wrote for Grantmakers in the Arts.

For decades I have had conversations with people I meet in dentists’ waiting rooms and on airplanes…I get around to asking if they care about things like how their communities are depicted on television and in the movies, how their heritage cultures are reflected in their kids’ education, and whether their children’s schools still offer theater and music classes along with math, science, and standardized test prep. So far, everybody has said they care.

Then I get around to asking if they care about cultural policy. That usually brings a puzzled look or an indifferent shrug.

[…]

Yet except for aficionados, the phrase “cultural policy” conjures something so dry, obscure, and removed from daily life that the two questions may seem to have no connection.

In reality, everyone makes cultural policy.

When a local planning commission approves the destruction of a long-standing Latino neighborhood for the construction of a new freeway or sports stadium, cultural policy is being made,…

When parents and teachers introduce students to heritage cultures through classes and holiday celebrations sharing music, stories, and food, schools are making cultural policy, prioritizing the school’s commitment to cultural competency.

When music venues ban hoodies, they are making cultural policy, establishing who is welcome to take part in local cultural life — and who is not.

This reminds me of Jamie Bennett’s TEDx Talk where he mentions people have an easier time identifying themselves on a continuum with Tiger Woods and Serena Williams based on their sports hobbies, but have a harder time seeing themselves as artists even though they have creative hobbies, too.

In Goldbard’s examples, it is easier to see the impacts of these decisions in a variety of contexts, but miss the fact that there is a cultural component present as well.

When The Cool Kids Hung Out At The Museum

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As you may be aware, last Friday, June 11 was the 30th Anniversary of the release of Ferris Bueller’s Day Off. To commemorate the anniversary, Vox had an article about how it was a great movie about being a terrible person.

However, a few weeks back Smithsonian pointed out that the movie was, to a great degree, a love letter to Chicago from director John Hughes. Particularly, John Hughes included a scene set in The Art Institute as a tribute to all the time he had spent there.

Because, really even in 1986, how many kids cut school to visit a museum?

Actually, maybe it isn’t so far fetched. Given that Ferris and his friends bluff also their way into a French restaurant for lunch, a visit to the Art Institute could be viewed as experimenting with what they perceived to be post-graduation adult existence.

The museum scene is really quite poignant on its own. There is no dialogue, a little goofing around, some tender moments and some existential angst.

In short, pretty close to what you want a museum experience to be for people. Reading the Smithsonian article, I wondered if that scene in a movie about the quintessential 80s con-artist might have had a lingering, albeit subliminal, positive effect on those of us who grew during that time.

I am just trying to think, other than this scene in the movie and maybe A Night At the Museum, are there any other movies that present a museum in a way that makes you want to visit? I am hoping there are.

Usually museums are places to be robbed, places kids visit on boring field trips or places where a character’s cultural bona fides are established (often in a negative, Bond villain sense.)

Overhead Funding May Not Be Expanding, But The Conversation Is

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Something I had meant to mention in my post yesterday was that Priceonomics’ admiration of Yerba Buena’s Dream House Raffle sounded very similar to fund raising philosophy espoused by Dan Pallotta.

Said Priceonomics,

There is something admirable about Yerba Buena’s Dream House Raffle.

Every nonprofit spends a lot of time conducting and worrying about fundraising, and that is time that could be spent on the nonprofit’s mission. The Yerba Buena Center for the Arts identified a new revenue stream and has done well at it. It now raises more money from its raffle than it receives from individual donations or from the city of San Francisco.

Dan Pallotta says something similar in his 2013 TED Talk:

Now, if you were a philanthropist really interested in breast cancer, what would make more sense: go out and find the most innovative researcher in the world and give her 350,000 dollars for research, or give her fundraising department the 350,000 dollars to multiply it into 194 million dollars for breast cancer research?

If you have been following my blog for any period of time, you know that there has been a lot of discussion and examination about overhead ratio as a valid measure of institutional effectiveness.

Of late, the topic has been spilling out of publications focused on non-profit audiences and into the mainstream. This week, FastCompany’s FastCoExist took up the topic in a piece titled, “Demanding That Nonprofits Not Pay For Overhead Is Preventing Them From Doing Good.”

Upon reading the transcript of Dan Pallotta’s talk, I see the FastCoExist article basically says everything he did three years earlier. Except there continues to be more research conducted that is supporting the validity of the claim. FastCo cites a new Bridgespan Group study that shows how uniformly applying a flat rate limit on overhead is undermining non-profit effectiveness.

According to a recent report by Oliver Wyman and Seachange Capital Partners only 30% of New York nonprofits can be considered “financially strong”—and “many trustees do not understand the financial condition of their organization or how it compares to its peers.”

[…]

Part of the problem is that many funders have become obsessed with measuring their impact on a per-dollar basis, which means they’re more eager to give to specific projects than the institutional upkeep that supports them. But the 15% overhead limit doesn’t even parallel what commercial companies shell out. According to Bridgespan’s research, the average S&P 500 firm spends about 34% of their budget on essential behind-the-scenes support. For IT companies it’s more like 78%, the report notes. Some 21st-century nonprofits probably require the same kind of tech firepower.

Similarly Pallotta noted,

So we tell the for-profit sector, “Spend, spend, spend on advertising, until the last dollar no longer produces a penny of value.” But we don’t like to see our donations spent on advertising in charity. Our attitude is, “Well, look, if you can get the advertising donated, you know, to air at four o’clock in the morning, I’m okay with that. But I don’t want my donation spent on advertising, I want it go to the needy.” As if the money invested in advertising could not bring in dramatically greater sums of money to serve the needy.

What Bridgespan did in their research was segment non-profits into four general areas (U.S.-based direct service, policy and advocacy organizations, international networks, and research organizations) and then broke down expenses into five different categories. It probably isn’t any surprise that different segments of the non-profit sector vary widely in their needs.

There is a graphic in the FastCo article that illustrates this, but for example research organizations spent huge percentages on physical assets compared to policy and advocacy organizations. Policy and advocacy organizations didn’t spend any money on field and network operations, whereas the international and research segments did, but in greatly differing amounts.

They use this research to support their assertion that requiring flat-rate reimbursements for overhead costs across the entire non-profit sector is inappropriate. Not to mention that the percentages they set are restrictively low.

Regardless of whether this research brings about change in the immediate future, at least the scope of those involved in the conversation continues to expand.

Is It Worth Gambling On A High Stakes Raffle Fundraiser?

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Via the Marginal Revolution blog, I recently read a piece on Priceonomics about how the Yerba Buena Center for the Arts was using a loophole in California state law to “raise $4 million by selling $10 million in raffle tickets.”

Since the authors note that other states have a similar loophole (or lack thereof), I thought this could be something of interest to arts organizations in general. While it can be something to explore, before rushing out to organize one, you should also be aware that there are some elements to their raffle that have raised more than a few eyebrows.

Essentially what they do is sell $150 raffle tickets for the opportunity to win a $5 million Dreamhome or a $4 million payout.

Yerba Buena does not buy a house every year, and it is unlikely that it has ever given away the dream home that it advertises on fliers and billboards. Instead, as SFGate has reported, the organization finds someone who is trying and failing to sell their expensive home. The homeowner signs a contract with Yerba Buena agreeing to potentially sell their house, which would allow the nonprofit to give it to the winner of the contest.

[…]

Since taking the dream house comes with a big tax bill, winners always choose the money. SFGate failed to find any winners who moved into the San Francisco dream homes, and this seems to be the case nationwide. “I believe that with most, if not all, [dream house raffles] around the U.S., the winner takes the cash,” says Brian Yacker, a lawyer who works in nonprofit law. “I don’t recall a winner taking the house.”

A San Francisco Chronicle piece on the raffle notes,

Often owners of these homes connect with the Dream House Raffle because the nonprofit will pay them to take their property off the market as it becomes a marketing tool.

“Usually, the nonprofit is not given the home,” Pender wrote. “It might lease it from the owner with an option to buy if the winner chooses the home. The owner gets paid for keeping the house off the market during the raffle, and even if it doesn’t end in a sale, the home gets plenty of free publicity.”

This actually sounds like a smart approach and win-win all around, especially if you know that people will generally choose the money.

What raises eyebrows is the fine print. You only get the dream house or the $4 million payout if a minimum number of tickets are sold, in this case, 65,000. According to that same San Francisco Chronicle article, the art center won’t reveal if they ever reached that minimum in the seven years they have held the raffle and have deflected inquiries by the Better Business Bureau saying it was proprietary information.

The SF Chronicle notes though that even if only 70% of the 65,000 tickets are sold by June 24, the winner still gets to claim 50% of the profit from ticket sales which would come to $3,412,500, not an insignificant amount. They also peg the chances to win some sort prize at 1 in 30.

In terms of the operational nuts and bolts of these types of raffles, Priceonomics reports that California law requires 90% of the raffle proceeds go to the non-profits’ programming. (Though they say thanks to legal maneuvers, Yerba Buena actually spends 60%-80% of the proceeds on the prizes and cost of running the raffle.) Other states have looser requirements,

In other states, no loophole is required. Tennessee law, for example, only requires that 25% of the raffle proceeds go toward charitable causes; in Minnesota, it’s 40%. Massachusetts law just states that a “reasonable” amount of the proceeds should fund the nonprofit’s work.

Now before you start pondering the potential to use a raffle of this scale to make money, you should note Priceonomics’ comments the perceptual issues involved.

For one, there is the ongoing discussion of overhead costs. If people feel like the money they have donated isn’t going toward programming that benefits a needy organization or people that they serve, it can undermine donor confidence. Priceonomics cites a number of instances where people felt burned upon learning that only a small portion of what they gave actually benefited the group they were being solicited to help.

They list a number of examples where organizations have abused people’s ability to gain tax credit for donating homes and vehicles. The SF Chronicle article cites a few sketchy situations with dream home raffles.

Though Priceonomics does note in Yerba Buena’s case,

Most participants in Yerba Buena’s raffle probably would not be shocked to learn that a good chunk of their $150 raffle ticket goes toward the cost of the $4 million cash prize. And since the cost of raffle tickets is not tax-deductible, taxpayers are not subsidizing these fundraisers.

Actually, one of the criticisms of the billboard and bus advertisements for the dreamhome raffle is the fact it is a fundraiser for the arts center is downplayed.

The other perceptual issue Priceonomics cites in relation to raffles of this scale it can be equated with gambling. While a $150 ticket is not going to be viewed as exploiting low income people the way state lotteries are, if people feel like too little is going toward programs, it may create a negative view of the organization.

“The original reason for the 90-10 raffle rule—and having those raffles just for nonprofits—is because it’s not gambling but a fun way to support nonprofits you want to support,” says Berlin. “Once you move away from most of the money going to charity, it looks more like gambling.”

If you think you might want to do a raffle of this sort, it is worth reading both the Priceonomics and SF Chronicle pieces.

The former does a good job analyzing the logistics of such a raffle and ends stating their general admiration of the arts center for freeing up their time to focus on programming rather than fundraising. The SF Chronicle article takes a more skeptical view of the whole arrangement, questioning and then physically verifying the house even exists. Between the two, you can get a good sense of all the questions you might need to answer if you choose to replicate this sort of raffle.

Pursuing Better Artist Treatment Through Cultural Shift Rather Than Rules

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Given all the attention recently being paid to the release of Americans for the Arts’ Statement on Cultural Equity, I thought it would be a good time to call attention to the draft of a Code of Conduct for Non-Equity Theatre being developed by a pilot project group in Chicago.

The Code of Conduct seeks to set guidelines for the sexual content/nudity, physical safety, violence and use of cultural representation in non-union performances. Essentially, the creators want artists to be fully informed about any of these issues from the time the audition notices go up through to rehearsals and performances.

There are also some general “be decent to the artists” guidelines like:

[at auditions] Actors will be made aware of people present that are not the casting authority.

[…]

You will not be asked to audition more than 3 times for this production;
You will not be kept at any audition more than 3 hours; or past 11pm;
You will not be asked to disrobe, or perform any intimate contact or violence as a part of your audition;

Even without sexual content and violence, the interminable, anxiety-inducing audition environment has long been a source of complaints by performers. One element of the code that appears frequently is that the performer has the right to refuse to audition or refuse a casting offer without fear of future reprisals.

The code doesn’t just stipulate that you need to tell people that the roles they are auditioning for will include sexual content, staged violence or place them in physically precarious situations, it also insists that a clear plan about how these things will be handled be communicated and provides guidelines about how to address them. (i.e. at what point in the rehearsal process is full nudity implemented and how the environment should be managed.)

Cultural appropriation and stereotypes in performance has been a frequent topic of discussion and the code includes that as well.

“…actors have the right to make inquiries about how the producer plans to use their cultural personhood…

…participants have the right to speak up if…

Costume pieces that can be reasonably understood as culturally demeaning are not disclosed at audition/casting.

Staging (culturally based violence or abuse not disclosed at the time of auditions/casting)

Accents to underscore a cultural presentation not disclosed…

Make up that can be reasonably described as “blackface” or “brown face” not disclosed…

Some elements of the code are attempts to create some parity with union situations. For example, appointing a Non-Equity Deputy as an extra set of eyes too make sure the physical, social and emotional elements of the production are being handled appropriately. Included in this is addressing an environment of harassment or intimidation, be it based on sexual, gender, racial or ethnic identity; age, ability, citizenship, etc.

Again, one of the frequently mentioned aspects of the code is a clearly defined complaint path for any issue that may arise.

Reading the Code of Conduct a number of thoughts struck me. First, there is fair bit in the document that has long been part of the rules Actors’ Equity union contracts. The code is essentially asking that all performers enjoy the same basic level of consideration that union actors have received.

At the same time, there are decades old unaddressed issues here that have long bedeviled the arts community regardless of union affiliation. These are problems that everyone has talked and complained about, but nothing has been done to rectify.

Of late, many of these complaints have been addressed by action thanks to the conversation being picked up by larger constituencies. In this I see some hope that even if this specific code of conduct is not adopted, practices may change to achieve the ends the authors seek.

As they note on the project homepage, they seek to engender a cultural shift, not construct a legal document.

Community Theatre, Beijing Style

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Before traveling to Beijing, I took the opportunity to arrange to meet with Beijing Playhouse Executive Director, Chris Verrill.  Beijing Playhouse describes itself as “China’s English Broadway Theatre.” It is essentially a community theater that casts ex-pats from various English speaking nations. Though anyone with sufficient skill in English can audition. Looking through some of the playbills, I saw people from the U.S., British Commonwealth countries, Africa, Japan, India and China.

While the Beijing Playhouse does conduct kids’ theatre camps and classes, they only just mounted their first children’s theatre performance this Spring. I got to meet up with Chris Verrill after a performance of Rapunzel at a new theater space they were trying out. Unfortunately, the house staff quickly locked the theater up after the performance so I didn’t get an opportunity to see inside.

Verrill has been running the Beijing Playhouse for 10 years now. The Playhouse was founded when he was traveling in Beijing and decided to mount an English language production seeing that no one else was. People were so pleased, they urged him to stay develop a permanent theater company.

As you might imagine, running an English language theater in China has its own set of challenges, not the least of which is the fact that the Beijing Playhouse is categorized as a performing arts consulting entity rather than a theatre and needs business partners to help them produce shows.

Technically, they aren’t supposed to sell tickets so they can’t use China’s online ticketing equivalent of Ticketmaster. (The seat numbers on the ticket samples Verrill gave me need to be filled in by hand.) Nor can they do much marketing via print and broadcast media.

They also have to be careful about the content of the shows they present. Not all of the problematic subjects are political. The ghosts in Dickens’ A Christmas Carol tread a fine line.

This isn’t to say Beijing Playhouse is furtively darting into theaters. Verrill invites Communist Party members to all the productions and events.

Verrill also strives to remain in favor with the merciless powers of Western theater–dramatic and musical rights licensing agents. While it might be easy for a company in China to fly under the radar, the Beijing Playhouse pays all due royalties. As a result, they have run into the same frustrating problems faced by theaters in the US–having rights blocked due to an incipient tour.

Verrill said his request for the rights to Sound of Music were deflected for six years before the tour actually came through Beijing.

Beijing Playhouse supports itself by soliciting corporate support from a variety of sources. They can’t really engage in  fundraising.

One of the interesting things I learned was that the average age of theater audiences in China is about 25 years old. Beijing Playhouse audience tends to be a little older. Theater is viewed as cutting edge given that the Cultural Revolution had sought to eradicate it.

Most of Beijing Playhouse’s performances are presented with projected Chinese supertitles. Verrill says it can get entertaining when the subtitles get a little out of synch because there will be two sets of laughter–the first from those who understand English and the second moments later from those who are just getting the joke in the supertitles.

Verrill noted that Chinese audiences tend to be  poorly behaved by Western standards. They get up and move around, chat with others, potentially climb up on stage from time to time. He said after 10 years they had gotten their audience to modulate their behavior quite a bit. A higher than average ticket price helps to deter some people as well.

However, he said, the Children’s Theater performances of Rapunzel were pretty chaotic between normal kid behavior and a new audience segment that wasn’t familiar with the expectations of live performance attendance.

Now lest you think they are adherents of the philosophy that audiences should watch quietly until it is time to laugh or clap, Beijing Playhouse performs many shows using the British Pantomime style which takes children’s stories, mixes in people in drag, innuendo and double entendre, and audience participation.

Verrill swears by it and encourages theaters in the U.S. to include it in their season. He said the first time around, people might not understand that they are expected to participate, but thereafter they will jump in and participate whole-heartedly.

Verrill is also an advocate for Readers Theater. Beijing Playhouse will frequently engage in an intensive week long rehearsal process to put a show together for a single performance to benefit charity. They use this format to introduce audiences to slightly edgier content than might be found in their main season. For example, this June they are planning to perform One Flew Over the Cuckoo’s Nest.

Since Beijing Playhouse ends up performing in spaces all over the city, we got to talking about the quality of different places both around the city and the country. One thing I had been aware of was that many cities were building big grand performing arts centers without sufficient programming available to fill a calendar even before considering whether the shows are of interest to audiences.

Verrill noted that one of the things that China lacks is the regional development system the US has where shows get developed and refined before going to Broadway. As a result, some times things are mounted in the big houses before they are quite ready for prime time.

I wonder what sort of structure might evolve over time in response to this need. Without a doubt it will be particular to China and may not ever really occupy the spaces currently constructed for performances.

My thanks to Chris Verrill for taking the time to meet with me. Also, for quickly responding with verification and clarifications on the content of this post.

Do People Support Tax Status Or Results?

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Whew! Memorial Day is past which means we are officially in summer. Finally some time to relax a little and gather our strength for the next season. (Unless you run a summer festival in which case you’re just getting busy.)

This may also be the time for a little introspection to examine how you are operating and presenting yourself to your community.

Something I have often mentioned is that by and large most people aren’t aware of a cultural organization’s non-profit status. However, I didn’t have any hard data to show exactly what those numbers were.

Back in January, Colleen Dilenschneider at Know Your Own Bone addressed this issue with some hard data and a helpful summary video. (Should I be worried that every time I visit the site there seem to be more bones in the picture? Could she be related to Alferd Packer?)

In a survey of 98,000 people barely 40% of non-attendees knew a particular organization was non-profit. Of attendees, not even 50% knew the organization was non-profit. The highest percentages in both cases were in relation to history museums. Other museums, zoos, orchestras and botanic gardens had lower recognition rates.

Regardless of the reason for the misperceptions, more than half of visitors to ALL cultural organizations do not believe that they play any role in keeping these organizations healthy or alive after walking in the door. Beyond paying admission (to what they consider a business) or paying their taxes (to an organization with free admission because their taxes fund a government-operated entity), the majority of visitors risk believing that there is no further need for their support.

In the accompany video, Dilenschneider notes that with corporate social responsibility becoming a new norm, the differences between tax statuses becomes even more blurred. The defining factor is effective execution of mission to make a difference vs. tax status.

In her post Dilenschneider argues for focusing on difference making vs. a “come visit us” appeal. (my emphasis in green)

..There are countless articles on the importance of for-profit companies “doing good.” It is a key tactic for gaining more customers. And that’s interesting because there are still some cultural organizations that do this weird, outdated thing where they try to overlook their social advantage and exclusively promulgate “visit us today!” messages (and even offer discounts that devalue their brand and cause even more sector confusion for cultural organizations). It’s like some of them are trying to be like Disney World…

Being good at your mission is good business. Data demonstrate that organizations highlighting their missions outperform organizations marketing primarily as attractions. Perhaps, in all of our “But we are a nonprofit” excuse making, we missed the true differentiator that has provided us that tax status in the first place: Our bottom line of making a difference.

Our key differentiator is not our tax status, but that our dedication to making a difference is embedded in the very structure of how we operate. There’s a thought that we need to run “more like for-profit companies” (and in some ways we do, but the blanket directive is an ignorant miss). But look around. For-profit companies are actually trying to be more like us in the sense that they want audiences to know that they stand for something that makes the world a better place.

As the summer unfolds, think about how you can make little changes in your regular messaging that includes how you are making a difference. Difference-making can’t dominate the message because that can obscure the details of how people can participate in your activities. If difference-making is effective at attracting more participation, it is going to be more constructive for the organization than focusing on discounting to attract audiences.

Exploring The National Art Museum of China

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Last day of my China trip travelogue. There are some issues that I plan to cover in the future, but they will be more focused on policy than showing off pictures. Lord knows, I have tons more pictures of temples and other sights I could feature.

One of my trips was to the National Art Museum of China which offers free admission if you show your passport and limit attendance to around 6000 tickets a day (4000 at the door and 2000 online from what I can understand.) That attendance limit may seem a little strange until you see pictures of various sites around the country during holidays. (Believe me the crowds can be pretty oppressive on normal weekends as well.)

I felt lucky in that a number of new gallery shows opened two days before I attended. I have subsequently learned that they post virtual tours of closed exhibits online so if you see something interesting in my photos below, wait a couple months and visit the website for a better look.   The virtual tours are more than just a walk through the galleries, they take pains to provide detail views of each piece. I have already done some exploring of the puppet carving exhibit they hosted last January.

I admit I was initially jarred by the amount of ideology expressed in the self-introduction written by artist Wen Lipeng who spoke of his father being assassinated for the democratic cause; how in 1947 he and his friends “passionately went to the heaven of democracy and freedom, the [Communist held] liberated areas;” and how after the great leaders died in 1976, “the liberation of thoughts opened up my conservative thinking patterns.”

Upon a little reflection, I quickly recognized that in the US we have our own conspicuous expressions of orthodoxy centered on patriotism, national imagery, the military and religion that appear in artistic expression and seem just as discordant to foreign visitors.

None of what Wen Lipeng wrote kept me from enjoying and admiring a lot of his work.

In the gallery below, I apologize for lack of crediting on many of the images. I took pictures of the name plates associated with each piece but most came out illegible.

Bonus image - from a series of bas relief works in a Beijing subway station
Bonus image – from a series of bas relief works in a Beijing subway station

Wandering The 798 Arts District

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One of the big visual arts attractions in Beijing is the 798 Arts District. If nothing else, the story of the district proves that artists face the same issues in every country: The abandoned factories were inhabited by artists; it became a hub of activity; it was decided the area was good for other things (including a highway) and artists were pressured into leaving (including turning off the utilities and services); international attention, interest and investment helped preserve the area; gentrification set in and many artists had to move elsewhere in the face of rising rents.

The district is a fun place to visit, especially since many of the buildings retain elements of the original East German factory design. Many online articles about the district feature pictures of the gallery below where machines remain amidst the display of works and faded slogans adorn the ceilings.

One of the more significant galleries in the district is the Ullens Center for Contemporary Art which was established as a non-profit gallery. (Though non-profit status is a much more nebulous, still developing concept in China). I was taken a little aback when I went in and I saw what was essentially a massive BMW ad.

A large area of the gallery space was devoted to a lounge surrounded 360 degrees with screens showing a video in both English and Chinese that talked about BMW’s commitment to renewables, fuel efficiency and how awesome their cars were. Beyond that area was a showcase for their cars, including Rolls Royce and Mini, that included a bar with refreshments.

I was prepared to write a lengthy post about commercialization and debate the differences in expectations between US and Chinese gallery patrons. The fact that admission to the gallery was free on a Friday (Thursday is the posted free day) lead me to suspect that BMW was subsidizing admission to help sell/hype their cars to the Chinese market. I was also a little suspicious of the fact that they don’t list the BMW show at all as an exhibition on the website, only Wang Yin’s The Gift, show. (There was barely anyone in Wang Yin’s part of the building.)

I since learned that founder Guy Ullens divested his interest in the center some years back and Chinese partners are running it. Also, the BMW show was only in there for 10 days.

None of this means the center isn’t heavily commercialized and wouldn’t come under heavy criticism for claiming to be non-profit were it in the US. I think the philosophy and approach to art of the European baron who founded the organization are probably different from those of the Chinese partners who assumed control.

There is a difference between a week long BMW adverting showcase and an event simulating an art show that occupies the space for months. Even if it didn’t fit your mission, if BMW wanted to rent your space for a week to show themselves off, what would your reaction be?

Granted, I would question whether the other visitors to the gallery would understand the distinction between the status of BMW show and the Wang Yin’s paintings in the adjacent space. Before doing a little research, I certainly thought the BMW show had been there quite a while given the amount of equipment and technology packed into that area. Now that I know they spent so much for such a short time, I am a little envious of the amount of money they have to throw around.

For your general enjoyment, here are some pictures of other works I took around the district and in various galleries.

Will We Pay A High Price For Our Neglect?

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(Sorry about the late posting. I had some issues with inserting images.)

The last couple weeks I have been in China on vacation. I will be writing about my trip on and off for the next couple weeks as I am able to sort out my notes.

A friend invited me to join her in accompanying her father as he returned to his hometown near Tianmu Lake to celebrate his 90th birthday. While we were in the area, we visited the site of a Buddhist temple complex being built nearby. With the support of the local and central government, the temple, surrounding access roads, dormitories and other buildings have been constructed very quickly.

Great Awakening Buddhist Temple, Yixing, Jiangsu Province, China
Great Awakening Buddhist Temple, Yixing, Jiangsu Province, China

My friend noted that the government was very happy to have the temple there because the head monk had fled to Taiwan during the Cultural Revolution but had agreed to return.  The fact that the temple will attract the monk’s predominantly Taiwanese followers probably factors well into the central government’s long term goals to remove relationship barriers with Taiwan. Apparently not long before we visited there was a large pilgrimage/gathering of about 40,000 people.

While we were there, my friend made a comment that China had made a mistake in rejecting its culture and alienating/persecuting the practitioners and scholars and now was paying a large price to get it back.

That comment got me thinking about about cultural policy in the United States and whether the country might be in a position at some time in the future of paying a high price to reclaim what it has rejected/neglected.

China’s 5000 years of history gets mentioned so often by Chinese that it is almost a meme. Except that it pre-dates memes, so I guess along with everything else, China also invented memes.

In that context of such a long history, it can seem horrifying that a country would decide it needed to essentially reject 5000 years of culture in order to advance. Granted, this is a gross simplification of a tumultuous time, but was encapsulated during the Cultural Revolution by the call to destroy the “Four Olds” – Old Customs, Old Culture, Old Habits, and Old Ideas.

Actually, though it had never been done to such an extreme degree as the Cultural Revolution, destruction of literature and killing of scholars is  part of China’s 5000 years of history and culture. The very first emperor burned books he considered subversive and purported buried 460 scholars alive (the latter which may have been a bit of revisionist propaganda written 100 years later).

The Cultural Revolution sought to replace old art, culture and literature with proper, approved material that included everything from new songs, plays, names and architecture. However, 5000 years of culture doesn’t go quietly and easily. Just as every conqueror of China ended up being assimilated into the culture rather than importing their own, the country’s cultural heritage appears to be reasserting its presence and influence.

So contrast that with the United States. Instead of actively trying to destroy our own arts and culture, there seems to be more of an attitude of neglect. There is a sentiment that arts/literature/cultural careers aren’t worthwhile. There is a belief that the arts have no value in ones life. (Possibly attributable to the fact people don’t perceive themselves as having the ability to participate and create.)

We have probably all heard the idea that the opposite of love isn’t hate, but indifference. In this context, I wonder if the philosophical approach to arts in the US may ultimately prove more destructive than the active rejection that occurred in the Cultural Revolution. While it may have been dialectical and replete with propaganda, the Cultural Revolution at least recognized the need to continue to create works of art and literature.

Of course, it is often noted that there is no lack of literature, art and culture being created every day in the United States on social media channels, Hollywood, bedrooms and backyards. Just because it may not match the classical definition of art with which we are comfortable and accustomed and just because it is difficult to make a living practicing it doesn’t mean there aren’t more opportunities than ever to generate it.

Going back to my original question, does the current activity represent authentic expression of our culture or will we regret neglecting/rejecting things 40 years down the road and end up paying a high price to reclaim those things?

Is the Cultural Revolution idea that the old is not appropriate for the future any less of a utilitarian view of art than the expectation that arts organizations need to be self supporting?

A book could be written on the subject and not come to a satisfying conclusion so this blog post sure as heck isn’t going to resolve even a fraction of the factors and forces that need to be taken into consideration.

We so often compare the arts and culture in the US to Europe, it may be worthwhile to make an effort to ponder the same questions in relation to the longer history and culture of Asia.

You Probably Don’t Know Just How Good You Are

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Over the years I have read a lot by Peter Drucker on his ideas about leadership and organizational management. I would probably do well to go back and think on what has said again.

With that in mind, I wanted to draw attention back to an entry I wrote about his short essay, Managing Oneself. If you have to choose between them, read Drucker’s piece.

One of the things he says is that people often don’t really know what their strengths and weaknesses really are. The first step one often needs to take is to discover these things for themselves.

As I wrote in my entry a number of years ago,

“Drucker gives a number of interesting examples of how men like Patton, JFK, Eisenhower and Churchill were hampered by situations which emphasized their weaker areas.”

Many tests, especially those administered in schools, measure our skills according to a very narrowly defined set of standards that may not have any relevance to our post-graduate lives.

Knowing that, it really is often incumbent upon ourselves to discover what we are good at, how and in what situations we work best, what our values are and how we can contribute. Managing Oneself strives to teach you how to do just that.

Cleaving The Executive Director In Twain

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In plumbing the old archives to find some entries that might stand the test of time, I found an entry where I cited a suggestion made by The Non-Profiteer that social service non-profits follow the example of arts organization leadership structure.

What she was praising was the practice of having an executive and artistic director focused on different aspects of the organization’s activities. The thing was, even at that time arts organizations were moving in the opposite direction consolidating leadership under a single person in order to save money.

Reading The Non-Profiteer’s post, she presents an argument against using overhead as a measure of effectiveness years before it was the topic of conversation it is today.

Wouldn’t social service agencies operate better with someone at the helm whose expertise was effective service to clients and someone at the rudder whose expertise was squeezing every dime til it shrieked? These are not identical skills–they’re not even complementary–and for charities to insist on combining them into a unitary Executive Director means one part of what they need done will almost inevitably be done badly.

And if donors are serious about wanting to see rigorous metrics of charities’ effectiveness, they’ll recognize that it takes two: one leader to innovate, experiment and rethink client services and another to measure, evaluate and assess the results.

Since evaluation of organizational effectiveness is shifting toward outcomes over time, ensuring the organization is adhering to their planned arc of progress and collecting requisite data will require an investment of greater attention.

Think about your arts organization, are the top executive(s) able to provide the appropriate leadership to accomplish both the programmatic and administrative goals? Are the top people in charge of these areas invested with appropriate authority to accomplish these things? (In other words, does the program manager really need to be at least a director or vice-president?)

Return To The Valley of Intrinsic Impact

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A few weeks ago, I wrote about the important thoughts Carter Gillies had about the concept of the intrinsic value of the arts.

In light of that, I wanted to look back at where the idea of intrinsic value of the arts all began. Well, at least for me.

The first attempt to measure the intrinsic value of the arts I was aware of was a study by WolfBrown on behalf of the Major University Presenters consortium.  I wrote about WolfBrown’s presentation of the study results, Assessing the Intrinsic Impacts of a Live Performance at the Arts Presenters conference back in 2008.

In writing about the report at that time, I related the concerns expressed by then president of Arts Presenters, Lisa Booth,

And while she was glad that there was a new metric of success being developed that wasn’t based in dollars or butts in seats, she was also concerned that in the eagerness to justify the value of the arts in some quantifiable way, the arts community was trying to measure what can not be measured.

This last bit was very interesting to me because Lisa Booth seemed to recognize the inevitable if these measures became widely used. If foundations and governments start basing their funding on the intrinsic value a performance has for a community, arts organizations will probably try to measure everything imaginable to show all the levels on which a performance meets funding agendas. Just as the arts aren’t well served by showing economic impact, they probably will be equally ill-advised to create numeric values for changes in things like self-actualization, captivation, social comfort level and questions raised.

I am not sure if it is fortunate or unfortunate that funders aren’t focused on improvements in intrinsic value measures.

If you want a quick primer of WolfBrown’s process and how they define things like readiness to receive, self-actualization, captivation and social comfort level, you can take a look at the website they have created for the intrinsic impact portion of their consultant work. (It looks like they have refined some of their terminology in the last 8 years.)

In terms of whether one can accurately assess any of these things so that it results in a meaningful measure of intrinsic impact, I don’t know. Even if it does, it is likely to lack the relevance to policy makers and others who are not involved and invested in the arts that Carter talks about.

What I do think their process does is get closer to bridging the communication gap between why arts people like the arts and those who don’t see any value in the arts. When you are having conversations with people where you are paying attention to things like Emotional Resonance, Captivation, Intellectual Stimulation and Social Bonding, you can start to find common language that communicates value beyond economic stimulus and cognitive development.

Measuring Manager’s Worth In Those Who Don’t Want To Be Left Behind

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Years ago, I wrote about a FastCompany article, Ten Habits of Incompetent Managers.

Even though it was written in the context of a for-profit company, I wrote most of the rules are universal and pretty much common sense – “afraid to make a mistake, keeping too many problems secret from employees, afraid confronting a problem will hurt people’s feelings, focus on picayune details to hide general incompetence, heavy use of consultants and problem with deadlines.”

Of course, one of the big ones for the not-for-profit sector is long hours.

Long hours: In my experience, bad managers work very long hours. They think this is a brand of heroism but it is probably the single biggest hallmark of incompetence. To work effectively, you must prioritize and you must pace yourself. The manager who boasts of late nights, early mornings and no time off cannot manage himself so you’d better not let him manage anyone else.

Though this may just as easily reflect poor prioritization of resources, funding and over commitment to doing more with less by the organization leadership.

The one habit that caught my eye then and still does today -Inability to hire former employees.

The idea here is that if a person has been working in a line of work for a long period of time and hasn’t mentored/collaborated with someone who would be interested in working with them again, you need to beware.

Even though most non-profits are concerned about having the funding to hire one person, never mind fantasize about poaching workers from other companies, this seems like an interesting hiring criteria.

Those doing interviews and hiring generally concentrate on calling supervisors of job candidates, but rarely talk to subordinates. It may be prudent not to.

Supervisors may be concerned about lawsuits if they say something negative and the person doesn’t get a job. Subordinates may fear retribution if their supervisor even suspects they said something that scuttled a job prospect.

Still, a question to a supervisor or even candidate along the lines of “is there anyone with whom you have worked in the last five years that would be interested in changing jobs if it meant continuing to work with you in some capacity,” might provide some interesting results.

On the performance and technical side of the arts it is fairly common for people to bring those they have worked for previously along with them, but I can’t think of too many instances in my experience where that has happened in administration, marketing, development, etc.

The Few Times The Audience Is Too Demonstrative

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Around 9 years ago I wrote about a response someone had gotten from the head of a dance program while trying to revive an annual dance festival.

The head of the program said he didn’t want to expose his students to our audience whom he compared to the crowd at a football game. I had followed up to see if there had been miscommunication or misunderstanding. As I wrote at the time:

He felt the audience, which is generally comprised of family and friends of the dancers, needed to be educated about how to behave. He admitted he didn’t know how that might be accomplished as lecturing folks before a performance on decorum would probably make people resentful.

Reading that, I got to wondering if that type of attitude might have changed in the nearly decade since. Given all the conversations about changing the general environment in performance halls to allow audiences to feel more actively involved and less passive, has anything changed?

This is one of those rare occasions when new audiences aren’t intimidated by the thought of disapproving looks from those more experienced and knowledgeable than themselves.

Since I am not longer working at an arts organization with a dance program or a reputation for presenting dance, I need to throw this question out to the readership. Have there been any changes?

In the situation 9 years ago, the person objecting lead a university based training program conferring graduate and undergraduate degrees. The approach such a program might take to dance is likely to be different from that of a dance company that was started by someone who received their training at Urban Dance Camp.

If you want to respond to this, give us a little context about your practice or the expectations you recently experienced.

There is also the issue that an overly boisterous environment can create an unnerving experience for people who are participating in their first public performance after having just started learning dance. Often the cheering is a much about the audience member calling attention to themselves and their connection to the performer as it is about supporting the performer.

The other question is, how do you communicate the need to keep it dialed back without offending people who are making a rare visit to a performing arts venue whom you want to see more frequently?

Creativity Shouldn’t Be Euphemism For Doing More With Less

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Continuing on the theme of employee turnover that I wrote about last week, I wanted to harken back again to an early post I made about Johns Hopkins study saying that the non-profit sector wasn’t having as big an issue with turnover and recruitment as had been widely reported.

I checked and they haven’t seem to have done a follow up report specifically on this issue since then.

At the time I took a pretty skeptical view of some of the responses collected. I don’t doubt that those were the responses, they received, it was just that the responses themselves seemed a little dishonest.

In particular, I questioned the responses reported in figure 6 on page 5 where those surveyed claimed the largest benefits to employee turn over were to the budget and creativity.

In my post I wrote,

The positives about the budget are obvious. Not having to pay someone helps save money. I am uneasy about the staff creativity result because I think the go to position for so many non-profits when they face staff shortages of any sort is to smile and determine to work harder and smarter.

I suspect creativity claim is actually a ploy to cope with the increased workload and is a facade for the damage to morale and feeling of burnout. Having been in similar situations, I imagine that the creativity manifests itself in penny pinching steps akin to my grandmother washing aluminum foil and hanging it on the line to dry so it can be reused.

Everyone stands around and congratulates each other on how clever they are to be so thrifty. Then go back to their offices and skip lunch so they can get all their work done, their hunger pangs temporary dulled by the recently shared optimism over how creative the staff has become.

Cynical as you may think this is, the same chart seems to provide some support to this idea given the largest negative impacts are to staff productivity, burnout and morale, in that order.

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Butts In The Seats by Joe Patti is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
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