You Are Not Alone In Thinking It Can Be Good To Be Alone

Last month the BBC had a story on their site about the creative benefits of being a loner.

One reason for this is that such people are likely to spend sustained time alone working on their craft. Plus, Feist says, many artists “are trying to make sense of their internal world and a lot of internal personal experiences that they’re trying to give expression to and meaning to through their art.” Solitude allows for the reflection and observation necessary for that creative process.

There is such a high value placed on extroverted behavior in society that introverts can retain a degree of confidence in the value of their approach to life. However, the BBC piece does take the time to distinguish between constructive and destructive introversion behavior. (my emphasis)

Social withdrawal usually is categorised into three types: shyness caused by fear or anxiety; avoidance, from a dislike of socialising; and unsociability, from a preference for solitude.

A paper by Bowker and her colleagues…found that creativity was linked specifically to unsociability. They also found that unsociability had no correlation with aggression (shyness and avoidance did).

…Unsociable people are likely to be “having just enough interaction,” Bowker says. “They have a preference for being alone, but they also don’t mind being with others.”

I partially emphasized that section to distinguish between unsociability and other types of social withdraw. This may be an important distinction given that the URL of the article says “there are benefits to being antisocial” leading me to think the current article title wasn’t the original one. Being unsocial may not necessarily be antisocial.

Another thing from the article to note is the observation that being alone removes distractions resulting in a mode of daydreaming that “helps with focus in the long term but strengthens your sense of both yourself and others. Paradoxically, therefore, periods of solitude actually help when it comes time to socialise once more.”

This suggests the distraction of mobile devices in an otherwise solitary situation may prevent this mode from engaging.

You’re Not Art’s Type

National Geographic had a photo essay featuring pictures of ballet dancers in Nairobi’s largest slum.  As I looked at it, I was reminded of El Sistema, the effort that provided free music education to impoverished children which started in Venezuela. This is a similar effort to teach dance to girls in Nairobi. Some of them have been accepted into more formal training programs and have appeared in performance venues.

The pictures show these young women practicing in dim rooms with dirt floors that are only lit by windows. Some of the rooms are so small, only one person at a time can practice advanced techniques.

When I see the effort these dancers make in order to participate in ballet, it strikes me that a real disservice is being done when we decide that the ideal dancer possesses a certain body type.

Dance obviously isn’t the only arts discipline where appearance is tied to success. Classical music’s use of blind auditions has helped to mitigate some of the issues associated with judging people on appearance, but doesn’t necessarily solve everything. Music in general and other performing arts disciplines are having to do a fair bit of introspection about their practices of late.

As much as I have read about the debates, there was something in this particular set of pictures that underscored for me the sense that a disservice was being done.

 

Photograph by Fredrik Lerneryd

Is Innovation A Scientific Or Artistic Endeavor?

Really interesting research piece on Plos One asking if the arts are the “secret sauce” that helps drive innovation or if it is the nice to have “cherry on top.” They focused on data dealing with the arts in rural settings because it removed a host of elements present in urban environments that one might attribute as having an impact on innovation instead of the arts.

The more I read the piece, the more I thought they were going to come down on the side of the arts as “cherry on top.” They noted relationships between things like artistic activity and opportunities for leisure  or being near natural attractions that might draw and activate a certain demographic that is already interested in the arts.

However, they concluded,

From this perspective, the “cherry-on-top” explanation for the observed arts-innovation nexus is not supported by the data used in this analysis. However, the data are consistent either with the explanation of the arts as an attractive amenity, or as an enabler of innovative thinking. The economic geography literature has primarily considered the former explanation, although recent experimental research and emerging ways of thinking about innovation lend credence to the latter.

The likelihood that the “arts as enabler of innovative thinking” explanation will ever get a toehold in the economics-of-innovation literature is slim, given its theoretical foundation in non-rational thought, which is anathema to conventional economics.

[…]

The one advantage that the “arts-as-enabler-of-innovative-thinking” explanation has over the “arts-as-attractive-creative-class-amenity” explanation is the availability of experimental data supporting the former premise.

This pretty much encapsulates the environment we operate in. Even though there are some interesting indicators that arts can be an enabler of innovative thinking, because that data is based in some slightly squishy thought, it won’t be given credit for contributing to the economic value of innovation. (Perhaps more reason not to use the economic value of the arts argument.) Still, it is good to know people are studying questions about the link between creativity and innovation.

There was a previous section in the article that was more interesting to me than the conclusion.  Earlier in the article they talk about design being the bridge between art and innovation.

I hadn’t really thought about that before. I have pretty much considered design and innovation as a creative artistic endeavor. The article places innovation pretty squarely in an empirical, scientific realm. The first sentence in the following quote essentially says our biases shape our conception of how new ideas are generated.

…differences between the arts and innovation are stark with respect to where we think the new ideas come from, what purposes the new ideas serve, and which practices or innovation activities (techniques) allow those ideas to be realized.

[…]

Design provides a plausible bridge between the two parallel tracks of art and innovation. A useful concise definition of design is a mediation between people and technology that emphasizes aesthetics [19]. The mediation is both an applied art and a development activity critical to innovation.

The article notes that when an object is patented, the patent describes how the object works but what it describes is rarely what is released to the market. Something that looks great but doesn’t work is just as undesirable as something that works, but doesn’t have aesthetic appeal. Design bridges that gap.

If you have ever listened to the 99% Invisible podcast, you will have a sense of what I mean. The podcast focuses pretty heavily on the value of design as both a utilitarian, (often safety), and experiential element.

Not Just For The Kids

Though it was only a week ago, I can’t quite recall where I came across a link to Ozan Varol’s post, “Stop asking children these seven questions (and ask these instead)”

I was barely past the first one when I started thinking these ideas were applicable to adults as well. And sure enough, the last line of the piece was,

“It may have occurred to some of you that this post is a Trojan Horse. These questions are as much for you as they are for children.”

Most of the seven questions are pretty much cornerstones of arts and creativity dealing with failure, curiosity, experimentation and imagination. While he expounds upon what he means for each, I figured I would just list the questions themselves without comments.

Withholding the easy answer in favor of letting people engage in the process of exploring and synthesizing their own answers is a core element of his post. Sure you can easily click the link, but hopefully your brain will already be churning as you seek the answer.

I assure you, even the question about choosing a kindergarten has broader applications.

1. “What did you learn today?” vs. “What did you disagree with today?”

2. “What did you accomplish this week?” vs. “What did you fail at this week?”

3. “Here’s how you do that.” vs. “How would you solve this problem?”

4. “Here’s your new kindergarten” vs. “What kindergarten do you want to attend?”

5. “That’s just the way it is.” vs. “Great question. Why don’t you figure out the answer?”

6. “You can’t do that.” vs. “What would it take to do that?”

7. “Did you make a new friend today?” vs. “How did you help someone today?”

Being On The Right Side of Copyrights

I recently had a piece on ArtsHacker addressing questions about copyright which I see as a complement to an earlier piece I wrote for ArtsHacker that directed readers to tools that can help determine if a work is still under copyright.

This more recent piece includes a guide created by Harvard Law School’s Technology and Intellectual Property Legal Clinic.

Part of the stated aim of that guide was to help those creating protest art understand what uses of a public figure’s likeness is permitted.

But as I write on ArtsHacker, what I like about the guide is that it talks about how to identify those who hold the copyright of a work and what information you should provide when contacting them for permission to use their work.

Perhaps just as important for creative folks looking to expand their reach, the guide discusses how to license and merchandise your own work.

Check out both posts.

Even More Useful Info On Copyright And Intellectual Property

Copyright, Public Domain, and Fair Use Guidance Provided Here

Oh The Places You’ll See When You Can Ride The Rail For Free

Last week CityLab wrote about the European Union’s plan to offer 18 year old residents a free 30 day Interrail pass this summer.  What this means is that potentially 20,000-30,000 teenagers will have the opportunity to travel across 30 countries this summer.

Why fund a bunch of free trips? The intent is to broaden young participants’ horizons and hopefully instill some sense of Europe’s connections. “Education is not only about what we learn in the classroom, but what we discover about the cultures and traditions of our fellow Europeans,” Tibor Navracsics, E.U. Commissioner for Education, Culture, Youth and Sport, said in a press release.

This reminded me of a program I wrote about a couple years back where the Italian government provided a culture voucher worth €500 to 18 year olds.

As I quoted from an article on The Stage (UK):

It can be used to buy books, pay for entry fees to parks, museums and archaeological sites, and instead of cash for theatre, cinema and concert tickets. The euros in the app are spent by the young people and the arts organisations then reclaim this money off the state.

I will have to see if I can find an article about how well Italy felt the program went. It bears reading The Stage article because it explores the idea of funding culture on the demand side versus the supply side.

Where To Perform Based On Where They Have Performed

One of the toughest tasks when it comes to programming for a performing arts venue is trying to bring new experiences to the community that audiences will attend in large enough numbers to make the effort worthwhile. Sometimes you think something will be a hit and it doesn’t do well. Other times you discover you the artist you thought would only have niche appeal appeals to a pretty significant sized niche.

The artificial intelligence work of a company called Topos may help take some of the guesswork out of this process in the future.

According to a piece they wrote, they plugged in data about musical artist touring from 2008 to present, looked at the characteristics of the communities where the artists sold well and then created a list of places the artists hadn’t performed, but should consider.

For example, these suggestions for Florida Georgia Line.

They are careful to note that this is a work in progress and their algorithm is pretty narrowly focused, but they are optimistic about the potential.

In this article, we’ve constructed a narrow, highly specific view of place, ignoring myriad factors that shape neighborhoods.

[…]

Yet even this narrow view reveals much about neighborhoods, from their form (the connected downtown neighborhoods surrounding large arenas) to their milieu (the hipster neighborhoods connected to Bushwick).

We believe this approach starts to demonstrate the potential of understanding location as a set of relationships rather than solely as a set of isolated points or regions to which metrics are ascribed. Many applications of Location Intelligence — from opening a new store to planning a trip, launching a political campaign to arranging a tour — are ultimately about relationships: Brand and customer, traveller and a foreign culture, politician and constituent, touring musician and fan. Understanding the manifold ways one place is similar to another provides rich context for expanding these relationships into new territories.

Once the calculations have been further refined and test for larger tours, it may be awhile before the use of tools like these become viable for use by many arts organizations.

While I think most of us would be reluctant to leave all our decisions to a calculation, this work provides the opportunity to understand our communities better.

What I would be most eager to see is if these tools could help bring about the diversity in programming we all say we aspire to. A list of suggested artists backed by some proven data provides the opportunity to transcend what we and our boards think we know will sell in our community.

Of course, using a list in this manner would likely need to be accompanied by a sincere commitment to communication and trust building with a broader range of the community. It would be far too easy to discredit the list of suggestions by changing the programming but promoting and communicating about it in the same old way.

Often We Pay More For The Illusion Of Control

If you want a lesson in the power of custom and pricing psychology winning over objectively better options, check out this New Yorker piece on failed attempts by restaurants to eliminate tipping.

Research conducted by Michael Lynn, at Cornell University, who is the foremost academic authority on tipping, has shown that people of color receive lower tips than their white colleagues, which arguably qualifies tipping as a discriminatory pay practice. The system perpetuates sexual misconduct, because service workers feel compelled to tolerate inappropriate behavior from customers who hold financial power over them. As restaurant prices have risen, gratuities—which are tied to sales, as a percentage—have too, so that there is now a substantial and hard-to-defend disparity between the pay of the kitchen workers who prepare food and the servers who deliver it.

A statistical model created by Ofer Azar…found only a small correlation between tip size and service quality, leading him to conclude that servers were motivated mainly by other factors …Another study by Lynn showed that perceived service quality affected tip size by less than two percentage points. A female server, by contrast, can expect to hike her tips by an average of seventeen per cent if she wears a flower in her hair.

A number of restaurant groups and owners have tried to eliminate tipping to help resolve this issues. Some have decided to eliminate tipping and set their prices higher in order to provide health and leave benefits in addition to a living wage.

While there have been some difficulties finding people who are willing to work in a no-tipping environment, the bigger problem is resistance from customers.

New research by Lynn shows that when restaurants move to a no-tipping policy, their online customer ratings fall. One factor that explains that dissatisfaction is how we, as consumers, respond to “partitioned” prices versus “bundled” prices. A partitioned price divides the total cost of an item into smaller components—say, a television listed for a hundred and ninety dollars that has a ten-dollar shipping fee. A bundled price would list the television, shipping included, for two hundred dollars. Consumers tend to perceive partitioned prices as cheaper than bundled ones.

Later the article notes people have an aversion to service charges. Even though people will typically tip 20%, if a 15% surcharge is automatically added in the place of tipping, people perceive it as a “gotcha” even though it means they will pay less. People also believe that service will suffer in the absence of tips.

There is a lot in this article that speaks to the value of using psychology in pricing strategy and providing the perception of the consumer being in control.

If you have ever shopped on sites like Amazon where there are multiple sellers of an item, if you pay attention you will often see items that are offered a few dollars cheaper than the rest of the group—until you get half way through the transaction and you realize that with the shipping and handling it is much more expensive than the sellers who offered free or included shipping. I often wonder if they are counting on people not noticing or deciding it is more trouble to back out of the transaction and starting anew with another vendor.

Surcharges on ticket sales would likely disappear immediately if the sales weren’t restricted to a single service. (Ticket prices rarely fall below face value on re-seller sites.)

Speaking about the ethics and motivations behind your pricing does gain traction with certain demographics and may make them more willing to pay a higher price if they know people are being taken care of. But this New Yorker story seems to suggest tricks like ending a price with a 9 rather than a 0 will still be a significant motivator of purchasing behavior.

Move Over Laughter, Singing May Be The Best Medicine

When Daniel Pink tweets that choral singing might be the new exercise, you know I have to investigate even if it is just clickbait.

There seems to be some scientific basis to the claim, however.

Choral singing calms the heart and boosts endorphin levels. It improves lung function. It increases pain thresholds and reduces the need for pain medication,” Pink claims, citing research published in Evolution and Human Behavior. It also seems to improve your outlook, boosting mood and self-esteem while alleviating feelings of stress and depression.

These aren’t simply effects of singing. “People who sing in a group report far higher well-being than those who sing solo,” he notes. It’s about synchronizing with others. Rowers and dancers have similarly shown a greater capacity to endure pain when performing in time with others.

While there are some benefits accrued from the physical flexing of lungs and diaphragm, most of the benefits seem to result from the collaborative and communal aspects of choral music.

So even for those who don’t want to participate because they don’t enjoy singing, this seems to point to there being some benefits in active participation in arts and cultural activities. The close coordination found in choral, dance, theater productions seem to bring the best benefits, probably because they require a employing social skills connected with concession and negotiation.

But I have to imagine people would gain some benefits, albeit to a lesser degree, participating in a social, hands on creative activity with others versus passive observation.

The study in Evolution and Human Behavior looked at the bonds formed between people who met frequently (~once a week) in small choral groups and then came together with other choral groups to form a mega choir once or twice a year.

Importantly, we show that even after only a single session of singing, a large group of unfamiliar individuals can become bonded to the same level as those who are familiar to each other within that group.

[…]

Our results suggest that communal singing can cause a significant increase in social closeness of large groups of unfamiliar individuals (c.f. Pearce, Launay, & Dunbar, 2015). In other words, communal singing may bypass the need for personal knowledge about other individuals that more intimate relationships require.

I suspect the shared experience and interest in singing helps form these strong bonds quickly. The study says music specifically has a pivotal role forming bonds across human evolutionary history. The study also seems to say there is an aspect of social bonding that allow these connections to coalesce quickly even during less formal and infrequent contacts.

Something to think about and explore.

Could It Be That Pretty Much Anything Is More Engaging Than Test Focused Learning?

Via Artsjournal.com is a piece from the Brookings Institution titled, “An unexpectedly positive result from arts-focused field trips.”

After crunching some numbers as part of research being conducted for the National Endowment for the Arts, the article author Jay P. Greene writes,

The surprising result is that students who received multiple field trips experienced significantly greater gains on their standardized test scores after the first year than did the control students.

Before you get too excited about that, the cause and effect relationship probably isn’t what you assume.

Greene notes that this was surprising because previous research has found there is no skill transfer between arts and other subjects.

…there is little to no rigorous evidence that art improves performance in math or reading, just as there is little evidence that math or reading improve performance in art.

Createquity presented similar information in 2016 when they examined the strength of existing research on the benefits of the arts.

Greene writes that based on the strength of previous research showing there was no positive transference of skills from the arts to other subject areas, they didn’t include that as part of their research design for the NEA study. However, since it wouldn’t cost more to process the data to answer the question about whether skills were transferable, they added that to part of their analysis assuming it would confirm past research that there are not statistically significant effects.

Even though they did find a statistically significant effect, Greene says that given the strength of previous research, their findings are not sufficient to invalidate what has been found.

We still do not believe that arts instruction and experiences have a direct effect on math or ELA ability. We think this because the bulk of prior research tells us so, and because it is simply implausible that two extra field trips to an arts organization conveyed a significant amount of math and ELA knowledge.

Our best guess is that test scores may have risen because the extra arts activities increased student interest and engagement in school. Looking at two different measures of student conscientiousness,…we find that treatment students experienced a significant increase on these outcomes, which may be indicators of school engagement…Maybe arts-focused field trips do not teach math or reading, but they do make students more interested in their school that does teach math and reading.

Greene says that this is just a guess or that their results might just be a fluke.

For my money, the arts improving student interest and engagement is a much better claim than improving test scores. As I have discussed before, the arts are not well served when they are seen as having a utilitarian purpose. While improving student engagement in subject matter is still a utilitarian view, it is a much more general measure than test scores. You start to move away from how many concertos and paintings are needed to raise test scores by five points.

However, just like with the economic value argument, I strongly suspect that you can substitute other activities in the arts’ place and find student engagement improves. Increasing opportunities for free play, recess, field trips, experiential learning, etc and focusing less on tests will probably improve engagement quite a bit.

Fundraising Is Now Everyone’s Job Too

Yesterday I noted that I was interested to learn that $5 million in revenue was something of a dividing line between theaters which supported themselves primarily by ticket revenue (above $5 million) and those that received the majority of their support via donations (below $5 million).

That doesn’t mean that the larger revenue theaters don’t need to do much fundraising. Back in January there was an article in American Theatre that talked about how artistic directors are increasingly expected to join the executive directors and development staff in soliciting donations.

For some years now I have written about how marketing is the responsibility of everyone in the organization. It appears this is becoming the case with fundraising as well.

Michael Ritchie, artistic director of Center Theatre Group … puts the situation more urgently.

“Everyone in our building is ostensibly a fundraiser,” he said. “That’s the new reality for nonprofit theatres. We are all more dependent than ever on the success of our fundraising efforts. Fundraising is no longer optional for an artistic director; it’s an imperative.”

In an August 2017 American Theatre online article reporting on artistic leadership succession, Disney Theatrical Group president Thomas Schumacher suggested a reason for the new urgency: the global economic crisis of a decade ago. “Any artistic director who gets hired today will also be expected to go out and raise an awful lot of money,” said Schumacher, who spent five years on staff at the Mark Taper Forum. “That’s just different.”

The artistic directors they interviewed for the story varied in how comfortable they felt being part of the solicitation efforts. Some were comfortable with it from the start, others mentioned the fear and anxiety they felt. At the same time, many spoke about financial difficulties which had forced them to become more adroit in these types of interactions. Many estimated they spent between 25-30% of their time on fundraising, though one estimated it much higher:

Abe Rybeck, the founder and executive artistic director of…The Theater Offensive in Boston, said, “Sometimes it feels like I spend 120 percent of my time doing fundraising, and it also feels like that’s way less than I’m supposed to be doing.”

One thing I was really curious about after reading the article was whether the added responsibility of fundraising had changed the perception of the artistic director’s role in an organization. For a long time there was something of a stereotype that the managing or executive director of a theater was there to keep the artistic director’s ambitions in check. While there have definitely been some contentious power struggles in this arena, I think the stereotype may have served to perpetuate the roles by giving license for the artistic director to say yes until being told no.

This may have been another facet of the larger general stereotype that artists didn’t need to know about business and such considerations would only serve to limit their vision. Likewise, getting artistic directors involved in fundraising might be a manifestation of the recent general push for artists to cultivate business skills.

Since artistic directors are being asked to get involved with the one area of a non-profit organization everyone would be happier to avoid, I am hoping it has gone a long way toward dispelling the perception that the artistic directors are the irresponsible dreamers of the organization. Reading what the artistic directors had to say about participating in donor solicitations, it is pretty clear they have an appreciation of the costs of executing their vision.

The Broadway Box Used To Be Such A Nice Neighborhood Til Those Non-Profits Moved In

Rob Meiksins had a piece on Non-Profit Quarterly that discussed what the non-profit Second Stage Theater’s recent ownership of the Helen Hayes Theater on Broadway might portend in terms of economic and production models since Broadway theaters have long been commercial enterprises.

Second Stage Theater becomes the fourth non-profit currently producing in a Broadway stage. Meiksins wonders if this represents a growing trend that will break over 100 years of history for Broadway.

In addition to this being an interesting topic to ponder upon, I wanted to point the article out because Meiksins takes the time to explain the difference between Broadway, Off-Broadway, Off-Off-Broadway, Regional Theater and Community Theater.  If you aren’t really familiar with the theater world, this can help you understand a little bit about these terms. Though there are further gradations, especially in regional theater, that even theater people can be confused about.

Meiksins goes into a bit of the history of how each of these classifications emerged from a desire to offer alternatives to the preceding structure. In some cases it was a matter of geography—development of significant institutions outside of NYC. In other cases it was a matter of pushing creative boundaries.

Often the differences between each category are economic. I was interested to read that non-profit theaters with revenues in excess of $5 million gain more than 50% of funds through earned ticket revenue while those with budgets below $5 million depend more heavily on donations.

The challenge for non-profit Second Stage Theater operating in a space classified as a Broadway house with the attendant higher union pay rates and staffing is,

….nonprofit theater companies like Second Stage have to rely much more heavily on ticket sales to offset the higher expenses they are incurring in these large, formerly commercial venues. Although they are far more accessible price-wise to the average theater-goer than a Broadway show, they are still far more expensive than the average Off-Broadway house. This is also reflected in the TCG report which indicates that larger theaters had a lower than average subscriber renewal rate: subscribers were not returning for another year at the same rate as they do for less expensive houses.

There is an implication that the additional presence of a non-profit entity producing within the “Broadway Box” may represent a shift away from the commercial content on Broadway toward quality fare with a more focused agenda. Another article mentioned that Second Stage summer 2018 production of Straight White Men by Young Jean Lee at the Helen Hayes Theater will mark the first time a play by an Asian-American woman has appeared on Broadway.

It may be difficult to imagine interest in the big splashy productions like The Lion King, Wicked and the upcoming Harry Potter and the Cursed Child ever waning to the point that additional Broadway venues are sold to non-profit companies. However, it bears remembering that the biggest hit in recent Broadway history, Hamilton, transferred to Broadway after being wholly funded and developed at the very non-profit Public Theater.

There are a number of other differences between typical Broadway productions and non-profit theater that aren’t covered in the article that can serve to illustrate how significant a trend toward non-profits might be.

For example, Broadway productions are typically funded by investors who theoretically have an opportunity to recoup their money if the show does well versus non-profit productions which are supported by donors and ticket revenue (as I am sure most readers are probably aware.)

There is also a continuity that exists from year to year and production to production in non-profits whereas, other than the person with the keys to the door, commercial Broadway theaters start from a blank slate when a new show moves in to the space.

Somewhat unspoken in all this, except in the title of the Non-Profit Quarterly article,  (Nonprofits On and Off Broadway: The Search for Enterprise Models), and some oblique references, is that there is a potential for a new hybrid business model to emerge from all this activity.

It wasn’t so long ago that the hot topic on arts blogs was basically “What’s so great about non-profit status?” There was quite a bit of discussion about alternative organizational structures and business models. While the conversation has largely settled down, the need for options hasn’t disappeared.

Love/Hate Relationship With Focus Groups

The Guardian had a long read piece on focus groups earlier this month. As I was reading, about how the companies commissioning the focus groups had difficulty accepting the results, I was struck by how similar it sounded to the accusations of elitism and arrogance often leveled at arts and cultural organizations.

I began to realize that this type of arrogance isn’t really distinctive to arts and cultural organizations, it is pretty much characteristic of any entity offering services and goods to the public, be it corporations or politicians.  If anything, the fact that the arts and culture sector worries about being out of touch may be to their credit.

The article says focus groups get a bad rap across the board,

The public resents the mediocre outcomes of a focus-grouped world, feeling that the culture of consultation dumbs down our politics, entertainment and just about everything else. The clients who commission focus groups to give feedback on a new product or political initiative resent the obligation to listen to ordinary, non-expert people, and often feel humiliated by their judgments. Everyone imagines the participants to be idiots.

The companies who commission focus groups tend to hate the group participants, which the authors and those interview for the article attribute to various reasons. Some from the political or corporate class resent having to listen to “the people.” A number of focus group facilitators commented that clients are overly focused on the fact that participants are being paid and as a result think there is no need to feel respect or gratitude for the participants.

I thought this passage was particularly applicable to the arts:

Another complaint made by clients is that the people in the focus groups are not the target consumer…people from the agency would sit behind the screen during a focus group, and when it was over they would say: “Boy, did you bring in a bunch of stupid consumers. Our consumer isn’t like that. Our consumer is young, sophisticated, and bright. You brought in a bunch of dummies … They don’t know anything about this product.”

Many clients resent the arrogance of focus group participants, who (in their view) have way too much confidence in their own opinions, and too little humility about their own lack of expertise. Most of the time, clients hate the participants because these ordinary people provide an unbearable reality check: “[Clients] can’t believe that their customers don’t care about them or their product,” said Andy Tuck.

Sound familiar? Having preconceived assumptions about the demographics of the audience/community base you serve? Or perhaps you have created an idealized image about the community you serve? Whether they are rich or poor, they are intelligent enough to recognize what a gem they have in your organization and gratefully receive what you provide.

Yes, there is always that one person who said they have lived in the community all their lives and never stepped foot in your building before and are amazed by what they see. They are the exception to the general rule though.

Except that you are hearing this while standing in your organization. The reality you will probably experience standing on a random street is that a life lived without stepping in your building is the rule.

But as I said, I think there is some consolation to be taken in realizing that this type of arrogance is pretty much the natural result of wanting everyone to appreciate what you have built whether it is a company, political organization or arts and cultural entity. While we need to fret and worry a little that our egos are getting in the way of connecting with as wide a segment of the community as we should, we don’t need to necessarily fret that corporations and political campaigns are better at it than we are. Their research and execution are just better funded –and often times even that falls flat.

Can Your Organization Afford Empathy?

For about a month now I have been pondering a post Seth Godin made about the limits of empathy and how it might apply to customer relations in an performing arts setting.

In the context of a customer who wants a refund on a car purchase after a broken limb prevents them from driving, Godin writes,

But empathy doesn’t require you to reach into your pocket because the customer has rewritten the terms of the deal and is undermining the business you’ve built to serve others.

Instead, it means that you can see his pain and that you’re completely okay with this person not buying from you again. That through the mist of pain and percocet, it’s entirely possible that he doesn’t have the reserves to be empathic to you, that he can’t see it through your eyes. And you probably can’t force him to.

So empathy leads to, “I hear you, I see you, and if you need to walk away, we’ll understand. We hope you’ll see it the way we do one day, but right now, I can’t solve your problem.”

We have occasionally had situations where people feel we should give them a refund for a performance that has occurred due to situations where they chose not to attend. Some times it was because they decided it was too cold, it rained too hard or because their road hadn’t been cleared two days after it stopped snowing. None of this providing an impediment to hundreds of other people. Other times there are some strong indications that they want a refund because they decided they wanted to do something else.

I am not sure how often Godin’s scenario of people wanting a refund on a car because they broke an arm actually happens. The reality is, people do have the option of doing something other than participate in an arts and cultural activity and often exercise that option. We can’t necessarily be philosophical in the way we respond to requests for refunds in the face of this reality.

One alternative is to have so much business that you are okay if a person chooses not to buy from you again.

We are all experienced with this type of scenario. Drew McManus just experienced that this past week.

In the context of Godin’s post, Drew was trying to rewrite the terms of the deal –pay a penalty if you want to change or cancel. It’s right there in the reams of small print you acknowledge when you buy the ticket. In American Airlines’ mind, it would be undermining the business they have built to serve others if they just let anyone cancel or reschedule.

On the other hand, not to excuse these policies, this summer American Airlines wanted to give pilots and flight attendants a pay raise outside of contract negotiations in recognition for a difficult time employees faced during the merger with US Airways and Wall Street sent their stock plummeting.

““We are troubled by [American’s] wealth transfer of nearly $1 billion to its labor groups. In addition to raising fixed costs, American’s agreement with its labor stakeholders establishes a worrying precedent, in our view, both for American and the industry,” J.P. Morgan analyst Jamie Baker wrote

So the fact that empathy is apt to be punished might be contributing to a cascade effect in corporate/organizational culture.

Perhaps one positive result of many arts organizations being small enough that they worry about losing customers even over ridiculous refund requests is that there is a tendency to treat constituents with a higher degree of empathy than they would receive elsewhere. Perhaps working on providing that can become something of a competitive advantage for some organizations.

There are no clear prescriptive answers to the type of refund requests I mentioned earlier. Each has to be addressed as they present themselves with the understanding that we may or may not damage our relationship with someone in the process.

Knight Fdn Looks To Fund Technology Connecting People With Art

A heads up to people who have, (or know people with), innovative ideas using technology to connect people with arts and culture, the Knight Foundation is looking for project ideas via the Knight Prototype Fund.

Unlike some of the other projects the Knight Foundation funds, these projects don’t need to be set in the communities it traditionally supports which is why I wanted to bring it to everyone’s attention. As the prototype term suggests, they expect some of the concepts to be in the early stages of development.

Applicants don’t necessarily have to work for an organization. We’re looking for ideas from arts organizations, artists, technologists, designers, educators, researchers and others inside or outside of institutions who are eager to experiment. We’re open to diverse approaches and perspectives on the use of technology to connect people to the arts, and seek to identify projects that have the potential to be replicated by others in the field.

What can we build to help arts organizations expand their use of technology? How can we use the qualities of new mediums to create unparalleled experiences? How can we replicate solutions, so that more in the field benefit? How can we learn more about the people we are trying to reach and design solutions that understand their needs? How can arts institutions provide magic outside of their four walls? How can cultural organizations breathe warmth into technology?

[…]

We hope to invest in projects that have provocative questions at their core that can only be answered through the act of making them a reality. Grantees will join together over a nine- month sprint to learn innovation techniques and test ideas.

They anticipate the average grant will be around $50,000. Deadline is March 6. They are hosting an online Q&A from 1 to 2 pm ET on February 21 (connection instructions at bottom of the page)

As an example of the type of thing the Knight Foundation has been doing lately, they partnered with the creators of Pokemon Go to see if similar games or tools could help build community.

It sounds like they would be open to projects that pushed the envelop even further as well as repurposing existing tools in a manner few people have considered.

One of the things I most appreciate about what the Knight Foundation proposes is that they are going to provide applicants with training in innovative methods as well as bringing them together to learn from each other. This acknowledges that innovation isn’t generated in a vacuum or emerge from a lone genius working in a garage, but rather builds on past work in new ways, often in collaboration with others.

Taking Arts & Culture’s Measure

I have been cautioning the non-profit arts community about citing the economic value of the arts for over a decade now. The first time was in 2007. I wrote about it a few times in the interim, but I didn’t really start to devote time and space to the idea until the last 2-3 years.

However, if you don’t put stock in my arguments, perhaps you will find statements by celebrities with English accents to be compelling. Check out the following videos from an Arts Emergency Service convening at the Oxford Literary Festival where author Philip Pullman (His Dark Materials series) makes the same point cited in just about every piece I discussed in previous posts:

“Keep clear of economic justifications for the arts. If you do that, if you try that, you hand a weapon to the other side because they can always find ways of proving that you are wrong about it, you’ve got the figures wrong. You invite them to measure everything in terms of economic gain. My advice would be to ignore economic arguments altogether.”

Noted graphic novelist Alan Moore chimed in about “…the ridiculousness of, sort of, having to have impact. To appoint words like that to the arts, its criminal, its ridiculous.”

Pullman makes another statement that aligns with the assertions by Carter Gillies I often cite that just because something can be measured, doesn’t mean the measurement is relevant. (Diane Ragsdale also wrote a piece along these lines.)

“The government, you see, asks us to do something and then gives us the wrong tools to do it. [unintelligible] says, ‘Look I want you to measure this piece of wood. And here’s a tool for you.’ And gives you a grindstone. And one thing you can say is, ‘Why do you want to measure this wood anyway? This is firewood, I’ll burn it to keep myself warm.’ Questions arise from that. What is the right tool for measuring the arts and do we need to measure them anyway? What are we measuring them for?”

There is another video on the Arts Emergency page where the panel, which includes Arts Emergency co-founder, Josie Long, discuss the false dichotomy between art and science that is worth checking out.

As I was looking back at all the posts I made on this subject, I found the following tweet I had linked to many years ago.  It struck me that if you can’t entirely control the language your advocates use, request they make this one small change in terminology can help start to shift the “economic benefit” mindset. (Though perhaps not something to use in the context of immigration discussions.)

You Can Have All The Charity Golf Tournaments You Want When You Own The Courses

Generous donations to a non-profit can often become more of a burden than a blessing which is why it is important to have a good donation policy and properly evaluate the impact of the donation upon the organization.

According to a story in Non Profit Quarterly, this is exactly the challenge being faced by the Great American Songbook Foundation in Carmel, IN.  The organization with a budget of less than $1 million was approached with a non-strings attached donation of an estate valued at $30 million.

….includes a couple of golf courses, a pool, a fully furnished 50,000-square-foot main house, and a clubhouse—all set on 107 acres. There are no conditions on the contribution.

The upkeep alone could easily eat up the entire current budget of the organization, what with the nine staff required to maintain the property, and it should be pretty darn clear to any manager or board who have taken a trip or two around the block that such a gift could potentially ruin the organization.

[…]

This isn’t the first time the Simons have tried to move the property, which has covenants that disallow certain kinds of development. In fact, the property has been on the market since 2014 at $25 million with no takers. Additionally, a previous attempt to contribute the property to the Indiana University Foundation in 2008 fell through.

The Songbook Foundation Board is going to take three years to study the use of the estate which is probably a wise course of action. The NPQ article notes that since they accepted the donation of the estate, they will bear the costs associated with maintaining the estate during that time.

There are a number of options available to the Songbook Foundation according to another article.

The foundation could decide to use the main house as a museum and center of operations, subject to a rezone. The golf course land could be sold in a plan similar to Estridge’s but with lot sizes that meet the covenants. That money could be used to support operation of the museum.

The entire property, including the main house, could be sold to a developer. That money could be used to support the foundation or build the Great American Songbook Museum closer to The Palladium, possibly next to the soon-to-be-built luxury hotel, The Carmichael.

[…]

“It’s a very generous gift,” Brainard said. “It’s an asset that could be used by the Foundation to leverage for future donations. It’s very important to include neighbors in any conversation about any use and then proceed in such a way that enhance’s property values in the area.”

…He [McDermott] said charity events could be held on the golf course and added that a donation this size is a signal to other potential donors who were thinking of writing a check.

I have to admit, given the number of fundraisers that occur on golf courses, I was amused by the thought that these guys may be the only non-profit to own part of their “supply chain.”

If they decide to keep the properties, they will almost definitely need to set up a separate administrative body to keep themselves from getting bogged down in the business of overseeing the estates. Not to mention there might be issues that conflict with their non-profit status. The unrelated business incomes from the estates could potentially be 25+ times greater than that of the non-profit. It will be really interesting to see what they decide to do.

I made a post on the ArtsHacker site about two years ago that included lists and links to various resources one can use to create a gift acceptance policy and to evaluate the suitability of accepting gifts when donors approach the organization.

Uncaging The Ticket Office Staff

Ken Davenport made a post last month about the way the New York City subway system is shifting their practice. Since more subway riders are able to pay for rides with their credit cards and even have refillable Metro cards sent to their homes, there is less need for the booth attendants.

But, NYC has been slow to adopt any changes unlike other cities around the country.

Starting to sound familiar? Labor intensive? Slow to change? Tickets that can be received at home, or from a “machine.”

However, the booth attendants aren’t necessarily losing their jobs.

In the subway case, they are talking about allowing station agents to help passengers off the train, providing service to the riders looking as they stand on the tracks, etc. They are talking about getting them out of the glass box and interacting directly with our consumers.

Why? Because riders polled LIKE having the station agents. And I bet our ticket buyers LIKE having our box office attendees as well.

As we become more and more cashless, and as we become more print-at-home, maybe an idea is to allow our box office personnel to become even more of an integral part of our promotion and advertising team (they are the few folks that actually talk to our customers). Maybe we just get them out from behind those glass walls that, frankly, are so antithetical to any sales process (ever been to an Apple store? It’s no coincidence that their salespeople walk the stores, conducting transactions from a phone that fits in their pocket).

Davenport draws the line between the station attendant and the ticket office staff which has always been regarded as the first point of contact 95% of people have with an arts and cultural organization.

About two years ago I made a similar post about using technology to unmoor the ticket office from a permanent physical location in a lobby. (Check it out, there were some good comments.) Davenport takes the next step astutely noting that the function of physically transferring tickets to someone is becoming less necessary whereas personal contact with visitors is just as, if not more, important.

Personally, knowing the subway station attendant would be getting out of those booths makes me relieved on their behalf. Ever since I was a kid (this is back to when “Y” tokens were used) those booths made me feel anxious because the attendants looked like they were imprisoned in the claustrophobic cubes while everyone else was free to travel about.

Since it has been pretty apparent in a number of places I have worked that the ticket office was the last space an architect designed, this is probably an experience shared by a lot of ticketing staff.

Getting the staff out among the visitors may bring a constructive psychological and perceptual change to the whole relationship.

Money May Make The World Go Round, But Education Drives Participation

In a recent “Taking Note”, National Endowment for the Arts’  Director of Research & Analysis,  Sunil Iyengar mentioned that in the coming year the NEA will commission some monographs exploring the role of taste and preferences in arts participation.

He later points out a study conducted in Spain that touches on this very notion.  With the obvious disclaimer that the cultural norms of Spain differ from that of the U.S., I wanted to point out a couple interesting observations the Spanish researchers made.

They categorized study participants as either “absolute” or “recoverable” non-attendees. The absolute non-attendees were those who were “impermeable to cultural policy” and would not attend for any reason whatsoever. Recoverable non-attendees were those who had not attended recently but  shared characteristics with people who did. Among the “recoverable” are people who might have had children and will become increasingly open to participating as their kids got older.

The researchers categorized willingness to attend across cultural events, visits to historic/cultural sites or attend cinema.

In all three cases, education works independently of income, in positively affecting attendance. Even the effect of income on arts participation is shown to be “more significant” for people at the higher versus lower education levels.

[…]

The researchers conclude that as education rises, interest in arts attendance grows dramatically. For example, changing a respondent’s education level from “primary education”-only to “higher education” would cut his or her likelihood of being an “absolute non-attendee” by 50 percentage points—for all three arts activities.

Again acknowledging that Spain and the US are different situations, I was pretty astonished to see a 50% reduction absolute non-attendance closely associated with education level. In the conclusions, the researchers suggest cultural policy should be more closely integrated with education policy with an eye to the way technology changes expectations and mode of content delivery.

What I also found interesting was that income level doesn’t seem to have the same impact on attendance that education does for arts events and cultural site visits. Cinema is more price sensitive.

At the same time, the category of “recoverable non-attendee” (that is, a person who just feasibly might have attended an arts event) remains inflexible when income levels are raised, for both cultural-place visits and live performing arts attendance. The authors thus remark on the “clear polarization” among Spaniards when it comes to either high demand or absolute non-interest in these activities.

The way I read this was that people with high levels of education are more likely to attend regardless of income level. Whereas people of low education level don’t take on the characteristics shared by “recoverable” attendees as their income level rises. The first section I quoted above appears to say people with high levels of education become more likely to attend frequently as income goes up, but people with high levels of education and low income will have a tendency to attend at some point.

I scrutinized the original research report (which is in English) for a plain statement either supporting or refuting my reading of this, but I didn’t find a statement that clarified the matter for me.

What I was ultimately hoping to find was something that showed preference (or lack thereof) shaped by education was a greater barrier to participation than price. This would resonate with recent research results from a number of sources that suggest price isn’t as large a barrier as has been assumed.

A caveat to my caveats: While I continue to assert the differences between Spain and the U.S., the Spanish researchers themselves say their findings match that of U.S. researchers so don’t read my disclaimers as a diminishing the validity of the Spanish research on U.S. behavior.  I am just making it clear that I am not ignoring the distinction.

In the three activities, a very large group of absolute non-attendees is observed that it will be difficult to interest in cultural activities, especially in live performances and sites of cultural interest. This result is very general and similar to that obtained by Ateca Amestoy and Prieto Rodríguez (2013) for the United States.

Creativity From The Land Of Ice and Snow

Via Marginal Revolution comes a study about the high levels of creativity in Iceland  where:

….1 in 10 adults in the country have published a book, why playing in a band is considered a rite of passage, and why nearly everyone knows how to knit and sew…

“You have many people who don’t realize just how creative they are. I haven’t met a single family there that doesn’t have someone in a creative occupation such as the arts, innovative and technological sciences, writing, and new forms of creativity that technology has made possible like gaming and virtual reality,” Kerr says.

Icelanders credit their culture and education system and resist the more common explanation that the environment shapes them. That said, Barbara Kerr who was conducting the study cited,

The long, dark hours of winter lead residents to spend long periods of time indoors working together and the long summer days with little darkness lead to little sleep and uninterrupted periods of creation.

“I think of that as a perfect formula for creativity,” Kerr says. “Artists often have long periods of productivity followed by down phases of collaborative critique, editing, and reflection.”

I found this idea of a creative cycle somewhat intriguing. I am curious to know if Icelanders complain of creative blocks less frequently than other cultures due to this semi-forced period of inactivity. More specifically, do the cycle of the seasons make lack of productivity more personally and socially acceptable so people don’t feel pressured to produce.

The article also mentions that schools are focused around a process of hands-on problem solving and imaginative play rather than testing. There is a greater tolerance of behavior that deviates from the norm among children, at least as compared to the United States where children might be pressed to conform to a greater degree.

The article also notes that there are a lot of opportunities for creative expression in Iceland’s cities.

Reykjavik, the major city, abounds with makerspaces where creative people can work together, coffee shops, art galleries, and musical venues. And Icelandic cities have a good deal of public art, including people employed by the government as muralists, and many who have won government funding to support their art.

Not to diminish what is going on in Iceland, I am pleased to hear about the creative vitality of the country, I wonder how much of these findings are projected expectations. Basically, haven’t the people of Iceland found a system that works for the people of Iceland?

If we did a similar study in the United States, would there be claims of greater creativity in warmer climes like Florida and Los Angeles thanks to Disney, Hollywood and Silicon Valley. Or would we find greater creativity in the northern areas thanks to activity in Seattle, Portland and Broadway or the cultural traditions of Minnesota and Vermont?

If we looked at Germany we could probably generate similar claims for various reasons. Different countries have their own dynamics borne of their history, geography, etc that manifest in interesting ways, strong by some measures and deficient in others.

Don’t get me wrong, the story about Iceland’s situation makes me a little envious. Maybe there is something intrinsically inspiring about Iceland. Led Zeppelin apparently wrote “Immigrant Song” after visiting the country.

There are absolutely elements of Iceland culture and society I think we need to strive for.  There are just a lot of conclusions and statements made in the story that appear to lack sufficient support of data and careful observation to draw and any lines between cause and effect. I can’t write a post about responsibly reading and interpreting research and then engage in blind adoration two weeks later.

Again, that said, even if it is an idealized representation of Icelandic creative life, it is an ideal we probably all want to strive toward. (Creativity as a cultural value and practice, not necessarily the long dark nights.) Absent Iceland, we would probably be talking about an Icelandic situation as a goal.

 

But Will A Framed Canvas Fit Through The Book Return Slot?

Thanks to a partnership between the Akron Art Museum and the Akron-Summit County Public Library, not only can you get a book to place on the nightstand beside your bed, you can also get a painting to hang over your bed.

According to a recent article, the museum is creating the Akron Art Library in the Akron-Summit County Public Library Main Library. Patrons can view the art and then use their library card to borrow a work for four weeks and renew it up to five times if no one else places a request for it.

“We want to show we can trust the public with works of art,” said Art Museum Director of Education Alison Caplan. “We want people to have that moment of ‘are you sure we can take this out?'”

Even so, the fine for not returning a borrowed piece is $500 and late fees run 50 cents per day, she said.

All the art available to borrow — paintings, drawings, photos and other two-dimensional work — is created by professional Northeast Ohio artists, many of whom have been featured at the museum.

“We tried to highlight artists that came from Akron and the region and have gone on to do great things,” Caplan said. “It’s a really good mix.”

If this sounds somewhat familiar to you, it might be because four years ago I wrote about how Oberlin College has been lending out priceless works by Dali, Picasso, Chagall, etc to their students since the 1940s.

Oberlin says they haven’t had anything damaged or stolen in all that time so the risk of allowing people to take art works home with them might not be as great as you might imagine. The museum’s focus on circulating works by regional artists can help cultivate an awareness and appreciation that there are well regarded creative people perusing produce at the supermarket and laughing too loudly behind them in the movie theater.

Not to mention the Art Library program reinforces the idea that your home is an appropriate place for art that appears in a museum and that access to such work is within your reach.

I wonder if they have/will start a children’s section so kids can follow the example of their parents and check out something to hang on their walls as well.

Artists Are The Only Asset Found In Every Community

The video of ArtPlace America’s CEO Jamie Bennett’s keynote at an Invest Health convening came across my feed recently.  What I found valuable in his speech was that he laid out an argument for the value of the arts that didn’t pivot to economic statistics.

Around the 6:50 mark he starts to talk about the factors that influence those who move into a community in making the decision to stay: social offerings; openness to new ideas and people; and aesthetics.  He says arts and culture bring all those things and helps people feel rooted in a community.

His definition of art and culture is inline with that expanded definition embraced by everyone from the National Endowment for the Arts and respondents to the recent Culture Track survey. It is the parks and food trucks as well as the opera houses.

He talks about arts and culture as a facilitator of social cohesion citing the observations of drumming circles and informal arts by an anthropologist working at the Field Museum in Chicago.  Bennett said that the anthropologist found that the act of “…art making, doing and experiencing art together, acts as a master identity.”

He goes on to say that this was based on observations of immigrants and first generation Americans living in Chicago who participated in drumming circles. As each performed drumming particular to their own cultural background, the group bonded.   Bennett says this observation is important because it potentially illustrates that arts and culture is a pathway for integrating society that doesn’t involve assimilation–“I don’t have to become more like you to become more closely bonded.”

The a-ha moment for me came around 9:15 when Bennett mentions that artists are the only asset that exists in any community. Not every community has a waterfront to develop, transportation infrastructure or an anchor institution (i.e. higher ed, medical) around which to build industry.  You can count on those who practice and participate in the arts being in your community. With some investment, those people/groups can form the basis around which community cohesion can be cultivated.

He talks about the process of Creative Placemaking as something that has to be particular to each community -“resident centric, locally informed and holistic.” You can’t copy what works somewhere else and expect it to work in your community.

While the local arts community is well-placed to respond to the needs of their community, the challenge to them is to shift their perspective to focus on creating solutions for challenges in their geographic community rather than thinking about responding to their community of donors, subscribers and peer institutions.

As an example, he cites the efforts of Springboard for the Arts in helping to mobilize 600 artists to help mitigate the negative impacts of two years of light rail construction on residents and businesses in St. Paul, MN.

Bennett says the success of this project ran contrary to many of the assumptions and expectations people have. He points out the solution came from artists who already lived in the community. No one was brought in from outside to help save the neighborhood. All the positive associations about arts and culture the project inspired didn’t require the construction of an arts center, nor was it dependent on a physical arts oriented facility or cultural district. The focus was on the human beings involved.

His comment that really intrigued me and I hope is true, is that many of the businesses in the area who benefited from the 150 events the 600 artists created have started diverting promotional money to commissioning work because they saw the events brought in more business than advertising did.

Bennett’s thought process might not immediately satisfy a government official or policy maker that wants the promise of quantifiable results. However, there is something compelling in the argument that the arts and culture community is an already present asset that can be mobilized to effect.  If they are soliciting support employing this rationale it will be incumbent upon many arts and cultural entities to start focusing on addressing the challenges in their region rather than doing more what they have done in the past.

 

Nothing Ambiguous In This Job Description

A job listing for a Program Manager at the Armed Services Arts Partnership came across my social media feed today. I might not have followed the link except that I was curious what type of work the Armed Services Arts Partnership did.

I thought a lot of the job description was particularly well written in terms of being clear about what the expectations would be. The duties clearly reflected the needs of this job rather than having been cut and pasted from a generic description or another organization’s job description.

What really struck me was the “This Role Probably Does Not Make Sense For You If” section. I am not normally inspired by job descriptions, but this one made me wish I had thought to write something that reflected the expectations and culture of my organization so well. (my emphasis)

-You cannot live in the DC Metro Area.

-You are uncomfortable working in a small work environment that involves less structure than a larger organization.

-You are looking for a traditional job with a 40-hour work week.

You are applying to this job because you think our programs are cool, but you haven’t considered the amount of work that goes into developing them.

-You don’t check your emails and deliverables at least three times before sending.

-You are approaching this job viewing veterans as victims to be saved or heroes to be revered, rather than contributors to and leaders of our community.

The “This Role Probably Makes Sense For You” section is longer and more positive. I don’t want to misrepresent the tone of the listing as being negative and exclusionary. I just appreciated that they were able to state their expectations and operational philosophy so well.

Here are some of the “Makes Sense” criteria they listed. I thought they were equally well written. They are just slightly less arresting. If this sounds like the job for you, check it out a bit more:

You are passionate about art education, community arts, performing arts, veterans affairs, mental health, civic engagement, community-building, and/or social entrepreneurship.

You are energized when working in demanding, fast-paced start-up environments where you have the ability to shape the future of an organization and movement.

You are intellectually curious and excited by opportunities to develop new skills.

You view yourself as an entrepreneur, thrive in environments where you have autonomy over your work, and are capable of managing your time effectively and efficiently.

You understand that the behind the scenes work necessary to build, plan, and improve programs is just as important the actual program delivery.

You are excited by the opportunity to lead and foster the growth of a dedicated staff.

Sending Love To Those Calling Attention To Important Theater Issues

Gotta give a shout out to Non-Profit Quarterly for putting up two theatre related articles yesterday. I wanted to call attention to it to show appreciation for to them for covering arts concerns.

(n/b – slight mistake -during editing I noticed Ross Jackson’s article was published on Jan 29, 2016, though it appeared in my social media feed today.)

The first piece by Ross Jackson on Blackness in Nonprofit Theater reinforces a lot of the conversations that have been occurring lately about the recognition and opportunities afforded people of color.

It’s publication is timely just as we move into February when many arts organizations offer their Black History Month programming. Jackson rightly criticizes this approach, (or having any sort of “ethnic slot”), as tokenism. I think many more arts organizations recognize this than had 10-15 years ago and have taken steps to remedy this.

Jackson goes on to point out some less obvious, but equally problematic choices that are made in casting and programming decisions.

More troubling is that the lone black cast member is usually male. Black women are often cast only when the script calls for them or to fill promiscuous and degenerate roles…for example, auditioning a black actor who has the talent to play Rosalind, the witty, courageous leading lady of the court from Shakespeare’s As You Like It, whom the audience is made to feel deserves love, and casting her instead as Phebe, the entitled, arrogant, shepherdess who is criticized for having too many lovers. Rosalind stays white.

[…]

Furthermore, when casting black actors in nonspecific roles, it is not at all necessary to reimagine or reconceptualize the production by placing it in the inner city or adding what a middle-aged white male thinks of as a “Hip-Hop influence,” in order to “excuse” the decision to have black bodies present onstage. We don’t all walk around with a bassline underscoring our every action; there is no reality to that, so do not try to insert it for us.

He goes to provide other examples which place black actors in the status of otherness. He proposes ways in which organizations can examine their choices and processes.

[hr]

The other mention of theater on Non-Profit Quarterly was about how theaters are becoming more effective at cultivating individual donors to support their work as corporate support wanes. The piece draws from an article in American Theater.

The American Theater article is worth reading because it goes into greater detail than the NPQ piece. However, Eileen Cunniffe does a good job summarizing on NPQ. The reason why many theaters have become more effective is because they are using predictive analytic tools and engaging in one-on-one relationship building to a much greater degree than in the past. That isn’t necessarily good news for every theater company who lack the resources to keep up.

…the newer approaches to donor cultivation that have been successful for nonprofit theater companies are also more labor-intensive—sometimes requiring additional development staff, other times requiring more flexibility from development staffers in terms of when they work, adding more evening and weekend hours to woo donors—again, including board members—before and during theater performances. He also notes that fundraisers must pay more attention than ever to generational differences among individual donors.

Finally, these approaches are likely to bear more fruit for larger theater companies that can afford to invest more in fundraising; they may be unnecessary for the smaller companies, which already know most of their individual donors quite well; and the better they work for the larger companies, the more they may disadvantage midsized companies, which may not be able to invest in additional staff or bells and whistles like predictive modeling.

Broadway Wrote Their National Anthem And Didn’t Tell Them

It probably isn’t news to anyone these days that popular culture can influence what people perceive to be factual information.  While there is a lot of controversy over the intentional manipulation of information these days, I thought I would offer an amusing story I found about a situation inadvertently created by a Broadway musical 30 plus years ago to provide a little relief.

It seems diplomats have found their patriotism under suspicion thanks to Rodgers and Hammerstein’s The Sound of Music.

Perhaps it is because the musical is based upon the real Von Trapp family lending some verisimilitude, but apparently a lot of people thought (and perhaps still do think) that the song “Edelweiss” is the Austrian national anthem.

According to reports of events at the Reagan White House in 1984, the Austrian ambassador mentioned he had been expected to sing a song he barely knew.

Earlier in the day, music seemed to swirl through the luncheon Secretary of State George Shultz gave for the Austrians. And Austria’s ambassador here found out that the tune “Edelweiss” is just as sacred to Americans as apple pie and motherhood.

“There are 200 million Americans who know it’s the Austrian national anthem,” U.S. Trade Representative William E. Brock III told Ambassador Thomas Klestil at the luncheon.

“And whether you like it or not,” Brock teasingly said of the Rodgers and Hammerstein tune that became known to millions through “The Sound of Music,” “it is definitely yours.”

Klestil told about going to a Texas charity function whose theme for the evening was Austria. At one point he said he was invited to join everyone in singing “a beautiful Austrian song, ‘Edelweiss.’ ”

“I didn’t know the words,” Klestil confessed. “I said, ‘It is not an Austrian song, it is a movie song written in Hollywood.’ When I said I didn’t know the words, they were all shocked and they looked at me as if I were not a patriot.”

Just then, Muffet Brock, also registering shock, interrupted to ask: “You mean it isn’t the Austrian national anthem?”

Klestil shook his head, gave what some would have sworn was a polite gulp, looked across the table at Margit Fischer, wife of the Austrian minister of science and research, and began to sing “Edelweiss, Edelweiss . . .”

“You see,” said Klestil watching Fischer’s expressionless face, “here’s the wife of an Austrian government official and she doesn’t know it either.”

I should mention that while there has been a fair bit of conversation and self-examination in the last few years about the way other cultures are depicted in classic plays and musicals, this doesn’t fall squarely in that category. In the musical, the song is represented as piece of shared culture, albeit fictitious, but not the national anthem.

There may be an obligation to debunk erroneous notions like these, if only to prevent embarrassment. However some the belief is likely to persist simply due to the appealing defiance associated with it. Just like the story about Robert Johnson selling his soul to the devil at the crossroads will likely never die.

By the way, here is the actual National Anthem of Austria

Community Engagement: The Game (Brought To You By Helsinki)

If you keep hearing how great Finland is, the results they are having might be due, in part, to the problem solving processes they are using.

The city of Helsinki developed a board game to facilitate conversations and decisions about public participation. There is much about their gamification approach that might be applicable and usable by non-profit organizations.

I was especially struck by the following passage in the article, (my emphasis).

Printed on each card is a participation tool the city of Helsinki has used in the past — hosting resident meetings at City Hall, opening city datasets for public use, or allowing public uses in city-owned spaces, for example. Working in pairs, the group identifies tools they have used and places those cards on the board. This is an important part of the game, Laitio said.

“It builds confidence in the teams that things they have been doing are already part of the engagement work,” he said. “The idea that you’re not starting from scratch is important when you’re pushing through change in an organization.”

This resonated with me because so often when a new endeavor is proposed, especially in terms of engagement, there seems to be an unspoken sense that existing processes have failed us and the new innovative solution needs to be generated whole cloth. The idea that you need to reject all that is in order to be successful can be a pretty intimidating prospect.

Even if you don’t think an entire revamp is required, just trying to determine a starting point of the conversation can feel insurmountable. If the game process helps get the conversation rolling, it can be valuable on that basis alone.

A fair portion of the article cites the head of Helsinki’s Division of Culture and Leisure, Tommi Laitio, who talks about how the game helps his staff cut through jargon and buzzwords like “Citizen Engagement.”  Since community engagement seems to be the hot topic in the US arts and culture sector these days, I had to wonder if we weren’t all facing similar challenges and making similar assumptions.

Other benefits of the gamification approach Helsinki has embraced I appreciated (my emphasis):

The game is structured to surface ideas even from shy or quiet participants, she said, which adds to the sense of shared ownership at the end.

“Participation cannot be dictated,” Miettinen said. “That’s why a tool like the Participation Game is so useful. It encourages players to find their own way to put participation in practice. The game presents participation as a collective responsibility of a team rather than just a singular action or something that needs to be done to ‘tick the box.’”

The Helsinki Participation Game is freely available for anyone in the world to use. However, as you might imagine, a process that demands participation and collective responsibility does require some investment:

“…but he cautioned that it can’t simply be “copy-and-pasted” into another organization. “You need to run a design process in your own organization to adapt the game to meet your needs,” he said.

All That Great Research Ain’t Any Good If You Are Reading It Wrong

If you are like me, you have been excited by the increased quantity and quality of research being made available about arts and culture issues and practices!

Even if you aren’t as excited as I am, you may be finding some research reports to be helpful and interesting to your daily operations.  The format and presentation of information over the last five years or so has really made dense concepts easier to understand.

I encourage you all to head over to a post published today on Arts Hacker where I talk about the potential to misread and misinterpret research findings.

Earlier this month Colleen Dilenschneider wrote about some really egregious misreadings of research findings by cultural executives.  While these anecdotes were entertaining, I thought maybe she was exaggerating the problem a little bit.

However, when I was reading Board Source’s Leading With Intent study in preparation for writing a blog post earlier this month, they had a section which specifically cautioned about misreading their graphics and emphasized the need to carefully read captions explaining what was being depicted.

The Arts Hacker post deals with all of this in greater detail and illustrations. Whether you think you are apt to following into the trap of misinterpreting data or not, it is worth the quick read to help be more mindful of this tendency.

With Great Research Comes Great Responsibility

 

Creative Brains Are Wired Differently…But What Does The Wiring?

The Conversation recently had an article about a study that purports to show why some people are more creative than others.

The study performed fMRI scans on people while asking them to undergo a test of divergent thinking and then compared the scan results against the scores on the divergent thinking test.  The test basically asks people to come up with different uses for mundane objects.

Some ideas were more creative than others. For the sock, one participant suggested using it to warm your feet – the common use for a sock – while another participant suggested using it as a water filtration system.

Importantly, we found that people who did better on this task also tended to report having more creative hobbies and achievements, which is consistent with previous studies showing that the task measures general creative thinking ability.

My first thought upon reading this was, wouldn’t this sort of test have a bias toward people who have had an opportunity for a greater range of experiences, opportunities and exposure? For example, I would have been likely to suggest a sock as a filtration system based on a blog post I wrote 8 years ago about groups using song and dance to teach people to fold a cloth eight times and use it as a water filter.

To my chagrin, I realized I might have just proved their point by citing my creative hobby in an attempt to refute them. Not to mention, the fact that I needed to recall that article 8 years later might prove some type of neurological factor at work as well.

To paraphrase their findings, they discovered the brain regions within the “high-creative” network belonged to three specific brain systems: the default, (daydreaming, imagining); executive, (control, evaluation, revision); and salience (switching mechanism between default and executive).

An interesting feature of these three networks is that they typically don’t get activated at the same time…Our results suggest that creative people are better able to co-activate brain networks that usually work separately.

Our findings indicate that the creative brain is “wired” differently and that creative people are better able to engage brain systems that don’t typically work together.

Is that ability to engage different brain systems one that can be applied consciously? Does that ability allow you to make novel connections between seemingly dissimilar concepts? Or is it that neural pathways exist that facilitate engaging different brain systems and those brain systems working in tandem result in the novel connections between the dissimilar? I suspect it is the latter.

Getting back to my original concern about whether opportunity plays a significant role in creativity, the last paragraphs of the article note that while Creative brains are wired differently, it isn’t clear whether this wiring is inborn or can be developed.

Future research is needed to determine whether these networks are malleable or relatively fixed. For example, does taking drawing classes lead to greater connectivity within these brain networks? Is it possible to boost general creative thinking ability by modifying network connections?

The degree to which creativity can be taught may have implications on people’s capacity to be taught problem solving both in technical and sociopolitical applications.

Live Streaming Broadway Performances, Nigh or Nay?

The “Why Won’t Broadway Livestream/Broadcast” argument has been going on for awhile now but a recent article on Fast Company suggests that time may be drawing near as Netflix’s influence and reach continues to wax.

The article is better written than many that tackle the subject because it acknowledges the objections and resistance to live streaming have a rational basis.

For instance, author Christopher Zara acknowledges there is something lost when a live performance is broadcast.

Theater is special. It’s not meant to be consumed on a screen because it’s fundamentally better than anything you’ll ever see on your computer, or your TV, or even in your local multiplex.

[…]

Even at the Tony Awards, which the Broadway League coproduces every year, the season’s best work often doesn’t hold up once it’s televised. “One of our biggest challenges is having the musical numbers on screen come off as great as they do in the theater,” St. Martin says of the awards ceremony.

At the same time, better technology and recording techniques are improving the ability to depict the live experience with greater fidelity.

Zara also mentions the concerns that broadcasts will cannibalize audiences. He cites general concerns of tour producers who fear the road business will diminish. I saw a specific example of this just a week ago where the Chicago Tribune predicted Hamilton would close in Chicago within a year because three performance venues in Wisconsin would be presenting the show.

On the other hand, Zara suggests streaming might help diversify audiences for Broadway shows given that last year ” 77% of ticket buyers were white, and most had an income of over $75,000 a year.”

Another point that often comes up in stories about why more Broadway shows aren’t broadcast is the stubbornness of the unions, all of which want to be paid. The Fast Company positions Broadway League President Charlotte St. Martin against Actors’ Equity Deputy Francis Jue in an obstruction vs. fair pay view of the situation.

Actors are compensated for streaming content via upfront payment and additional profits–a model that dates back to deals used for television. “Additional work requires additional pay,” Jue says. “Our contracts on Broadway are paying us to maintain the show on Broadway, so the additional work of creating new content distributed in a new medium is additional work.”

[…]

The League negotiates contracts with 14 different labor unions, and Actors’ Equity is just one of them. Musicians, set designers, choreographers–they all want to get paid, and St. Martin says that can be cost prohibitive for streaming outlets looking to distribute Broadway content. “They’re going to have to make it more affordable,” she says.

I think one key phrase in there is the concept that streaming payment are based on the television model. It is likely that arrangement is no longer relevant or increasingly less so and will change.

Last week in a Huffington Post interview, Anthony Ramos, who originated two roles in Hamilton talked about the lengthy negotiations the cast had to go through to get a share of the earnings.

“On Broadway, we had to negotiate with our producers to share some [earnings]. That was an ongoing process, but everybody came to an agreement,” he told HuffPost. “But we didn’t … the show didn’t financially make any of us rich. It provided for us and helped open doors to create other opportunities that helped us make money. But the show itself didn’t necessarily change my life or most people’s lives in the cast [financially]. The checks we get after that long negotiation for profit share have helped us after.”

[…]
Like in any other industry, Ramos believes success in the theater world hinges on an ability to fight for what you feel you deserve.

“People don’t take into consideration that you won’t be in the show forever. You’re doing it eight times a week. You don’t get paid when you get hurt. You have to earn every single dollar,” he said.

When I heard Oskar Eustis speak a couple years ago, I seem to recall he mentioned that providing for the Hamilton actors to share in the earnings right from the development stage was a relatively new thing. I don’t doubt that both Hamilton and live streaming will have great influence on future negotiations and challenge the standard way of doing things.

I will leave you with one of the final paragraphs from Fast Company as an argument about why streaming is probably inevitable:

Consider last season’s Dear Evan Hansen, which took home the Tony for best musical. It became a monster hit with younger audiences not just because of its storyline about an awkward high schooler who becomes a social media sensation, but because teens could discover the music on YouTube, post fan-made videos, and engage with the show in a way that would not have been possible a decade ago.

 

The Coolest Art Around

The Harbin International Ice and Snow Festival just started a couple weeks ago. Despite temperatures which hover in the -20s, they are expecting about 1.5 million visitors before the festival ends in February.

You can see pictures of the works like the one above on a number of websites. Every year, the artists try to out do the spectacle of the year before.

However, the ice doesn’t cut and cart itself out of the Songhua River. Every year, starting in December, farmers looking for some extra money during the winter get up at 3-4 am and work 12-13 hours cutting ice blocks.

Sixth Tone had this short video below  accompanying their story about the workers who have been doing this job for years, despite swearing they will never do it again.

Like people all around the world, they raise the familiar complaint about “kids today.”

Most of the ice cutters are farmers from nearby villages, ranging in age from 30 to 55. Nobody younger is willing to take up the job. “The work is too difficult,” Tang said. “[Young people] can’t deal with the hardship. They don’t need to do this to make money.”

 

I am sure most haven’t forgotten, but just another reminder that art doesn’t just happen. The creative expression we see is just the final stage of a lot of hard work and sweat (well, if it were warm enough to sweat.)

They Predicted The End of Paper Too

Apropos of my post on Monday about physical objects being valued more than digital copies, there was a fairly long piece in The Guardian about how a paperless society hasn’t been achieved yet. The implication being that people perceive a need for physical representations of ideas.

Since the death of various arts disciplines at the hands of technological developments have been predicted for ages now, there are a number of parallels with the arts in the piece.

The central focus of the article is on a paper manufacturers conference in Chicago last March. Since there has been discussion about a need to update pretty much every element and experience at the arts conferences I have attended, I had to wince when I recognized some parallels in the mild criticism of clinging to antiquated approaches at the paper conference.

…the latest issue of the Paper2017 Convention Daily, published in three separate editions for each day of the conference, and printed on obscenely large 16in by 11.75in glossy tabloid that serves as an oversized “screw you” to palm-sized devices. It is printed by O’Brien Publications, which also publishes PaperAge magazine, the newspaper of record for all things pulp and paper since 1884.
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I stroll through the CL, drawn to an unmanned National Paper Trade Association table piled high with juicy-looking literature on paper’s many virtues. I take one of each and sit down at a cocktail table to thumb through my haul of brochures announcing paper “myths” and paper “facts”.

While the paper industry may be showing some resistance to the growing use of digital at their conference, they aren’t blind to the changing environment. Use of printing and writing paper has been in decline since 2008. At the same time, with Amazon packing small items in boxes surrounded by paper and placed in bigger boxes, and increasing resistance to plastic waste, there is growing opportunity for other types of paper products.

Mohawk Paper on the other hand, says they are ignoring the consultants and have been growing their business 3%-4% a year just focusing on the core value of manufacturing really great paper.

To make it work, they have been positioning their product in the context of the satisfaction found in a physical product. (my emphasis)

It’s not that Mohawk ignores the digital revolution; rather, they have made a choice to sell the ethos of paper to the digitally fatigued. Melissa Stevens, Mohawk’s senior VP of sales, hands me Mohawk’s Declaration of Craft, an absolutely gorgeous piece of printed material chock-full of new-agey thingness. Its thesis: “In an era of impermanence, an extraordinary movement has emerged. A movement of makers where craftsmanship and permanence matter now more than ever.”

Mohawk’s communication strategy is built around this “maker” movement, which is illustrated with hipsters throwing clay in their basements, forging wrought iron and side-hustling in saxophone design. It’s impossible to tell if this is brilliant marketing or sheer impudence, or both.

I see parallels for the arts and culture sector in this as well. First, is the renewed focus on personal creative expression advocated by groups like Arts Midwest

Even more immediately and literally, I emailed Drew McManus last night observing that since he updated the design of my website to include a print option in the social sharing tool bar, I have been surprised how many people have used it. I added that over on the Arts Hacker website, an entry that hasn’t been printed at least once is the exception rather than the rule.

Even though it may be more convenient to bookmark an article and access it on demand, people are apparently printing them off for themselves or to share with others.

I started to wonder–does the knowledge that an article has been printed out 1-4 times have more value for Drew and the Arts Hacker contributors than some number of times the articles are shared on social media since printing represents that extra investment of time and material?

Speaking for myself, the fact someone did take the time to print my last AH post out is probably worth 5-10 shares. On the other hand, I was really pleased when I saw the Pennsylvania Arts Council shared the post since they are influential. So it this issue really isn’t clearcut, especially since I have no concept of the identity or influence of the others who shared the post.

NPO Execs Much More Concerned By Lack of Board Diversity Than Board Chairs

I recently published a short piece on ArtsHacker about how important the leadership of non-profit board chairs was to the success of the organization. Much of the information was draw from a webinar Non-Profit Quarterly hosted about Board Source’s most recent Leading With Intent report.

I just got around to reading the report in the last week. Since the finds are summarized pretty prominently on the Leading With Intent home page, I will leave readers take a look themselves and hopefully choose to focus in on areas of interest, if not read the whole thing.

Of course, general observations don’t give you the full story. While I wasn’t surprised to read that board membership isn’t becoming more diverse and their current composition is inhibiting efforts at diversity, I was interested to read that executive directors felt much more strongly than board chairs that the lack of diversity was a problem.

Sixty-five percent of executive directors versus 41% of board chairs were somewhat or extremely dissatisfied with the level racial and ethnic diversity.

It is possible chief executives express higher levels of dissatisfaction with the board’s racial and ethnic diversity because they are more exposed to the way it is affecting their organization. Seventy-nine (79) percent of chief executives say that expanding racial and ethnic diversity is important, or greatly important, to increasing their organization’s ability to advance its mission.

Additionally, chief executive responses highlight an understanding of the many ways that diversity (or lack of diversity) can impact an organization’s

reputation: 80 percent of executives report that diversity and inclusion is important, or very important, to “enhancing the organization’s standing with the general public.”

reach: 72 percent of executives report that diversity and inclusion is important, or greatly important, to “increase fundraising or expand donor networks.”

If an organization is facing issues and challenges due to a lack of board diversity, chief executives are wise to help the board understand these issues rather than continuing to make the case for diversity without the board fully understanding what is at stake.

My guess is that pretty much everyone in the arts and culture sector understands that the recent push for greater diversity in commercial entertainment and associated award shows isn’t just applicable to commercial or entertainment enterprises.

If you are under the impression that this is all just a fad and will stop at the edge of the televised red carpet, ooooh boy, you better pay closer attention. It wouldn’t be at all surprising if inclusion displaced overhead ratio as a primary measure of effectiveness and worthiness among funders, patrons and donors.

While lack of diversity in terms of race/ethnicity was the biggest source of dissatisfaction, lack of diversity in terms of socioeconomic status, age, gender, sexual orientation and persons with disabilities was roughly equal for executive officers (~30%) and presumably growing.

The neutrality gap between satisfaction and dissatisfaction in each of these areas varies widely and might be a source of interest to readers. (page 10 of the PDF, page 11 in printed version)

A Bird In The Hand Is Worth More Than Two In Computer Memory

Roger Tomilson tweeted about Harvard Business Review article that provides some food for thought about how people might experience arts and culture.

I’ll jump right to a quote since the article title, “Customers Won’t Pay as Much for Digital Goods — and Research Explains Why,” pretty much provides the all the introduction you need.

The greater value ascribed to physical than digital goods persisted when we accounted for people’s estimates of production costs and retail prices. It even held for goods with no resale value. Plausible alternative explanations, such as physical goods lasting longer or being more enjoyable to use than digital goods, also failed to explain this difference.

Only a difference in the extent to which people feel a sense of ownership for digital and physical objects explained their preference for the physical format. Indeed, the value gap disappeared for goods participants rented and expected to give back.

[…]

Because ownership entails a link between a person and an object, we found the gap in their value increased when that link was easy to form and disappeared when that link was hard to establish. Participants valued a physical copy of The Empire Strikes Back more than a digital copy, for instance, only if they considered the Star Wars series to be films with which they strongly identified. Participants who weren’t Star Wars fans valued physical and digital copies similarly.

To summarize: People value physical objects more than digital ones when the object represents something with which they closely identify, even if it has no monetary value, if they don’t have to give it back.

As much as I would like it to, this doesn’t really address whether people value physical encounters with transitory experiences like attending a performance or visiting a museum versus seeing a recording or a digital copy of a piece of visual art.

Even if I did try to wedge a rationalization in there, we’d still be left with the finding that, regardless of format, people place an equal value on things they don’t feel are relevant to them. Which means, people won’t automatically start to value art if they experience the physical manifestation. (You probably didn’t need research to tell you that.)

What I wondered is whether having something physical to take away from the experience facilitates in creating more value for people. Do well designed, informative playbills/programs/information sheets/gallery maps, etc help to solidify value for people even if they ultimately decide to toss it? Versus nothing or an digital media tour that is only available at the venue.

If so, does the effect increase if a hand-on activity is provided which produces something people can take with them? Is a link forged when someone executes an expression of personal creativity? It may have no value to anyone else but it is simultaneously allowing people to participate in the creative process and generating a physical manifestation connected to the experience.

Does this provide a greater  sense of ownership and investment in the experience?

And if you are nodding affirmatively and thinking “yes” to yourself, here is the next question – Where do selfie pictures fit in?

They are creative expressions but in digital form.  Research has shown people feel selfies and digital recording  enhance the experience…they just can’t accurately remember the content of the experience.  One potential way to mitigate this is to offer background and props for people to use in selfies as a way of saying, “we would prefer you not use your devices during the show, but we want you to remember this experience.”

Thoughts? Opinions? Ideas?

I would be interested to see if the presence of a gift shop/souvenirs increases value for people over places that don’t offer them. How many of you would stock cheesy snowglobes if there was a correlation with increased return visits in a 5 year period?

If You Like Taking A Shower, You May Like Nudism

As soon as I saw the first four lines of a post Seth Godin made last month, I knew what I wanted to write.

Then he wrote a lot of it for me.

Want to go visit a nudist colony?

I don’t know, what’s it like?

You know, a lot of people not wearing clothes.

Show me some pictures, then I’ll know.

Well, actually, you won’t.

You won’t know what it’s like merely by looking at a picture of a bunch of naked people.

The only way you’ll know what it’s like is if you get seen by a bunch of naked people. The only way to have the experience is to have the experience.

He goes on to say that we often try to put a new experience in a familiar box in order to insulate ourselves from the fear of a new experience.

My initial impulse was to write about how seeing video of performance or pictures of objects in a museum doesn’t provide the actual experience of encountering these things live. I was also thinking of writing about how in recent years even those people who do travel to see something live use an electronic device to mediate the experience for them.

But I also got to thinking that the reverse is also true.

We in arts and culture like to criticize participants and potential participants for avoiding an authentic experience and deciding they know about the experience after accepting some form of substitute.

The truth is, the arts and culture sector reinforces to this by talking about their work in the context of other work. While this does provide a frame of reference for entirely unfamiliar experiences, it does the experience and the creators a disservice to frame their work in terms of “just like artist Y,” “if you liked Z, you will love X.”

It is done to sell an experience and we all gotta eat right? People increasingly look for this type of information since their online buying experience so frequently features this form of recommendation. Replicating this process helps people make decisions about participating in an arts and culture event.

But then you can’t turn around and accuse people of being averse to trying something unfamiliar if you continually use the simplest common elements to frame complex and nuanced experiences.

There were stories in November about the works of Jin Yong being translated into English, each which proclaimed him the J.R.R Tolkien of China. Amateur translations of those works have been a guilty pleasure of mine. I can tell you the comparison is only true in the broadest terms.  (Like showers and nudism.)

Likewise, if you decide changing expectations and perceptions about what an artistic/creative/cultural experiences are will require rethinking the whole experience, simply scaling down current practices and placing them in novel settings isn’t ultimately going to be the answer.

In the article upon which I based my post yesterday about a health clinic in Minneapolis that started experimenting with pop-up arts offerings I saw some parallels with arts engagement practices.

Neighborhood clinics like the one depicted in the story are an attempt to bring health services offered at places like hospitals closer to the people who need to be served. That has helped up to a point (not to diminish the work of a clinic that has served a community for 45-50 years). The executive director identified barriers for people: disinterest in health classes/discussions, anxiety, distrust, etc.

Clinics like the one in the story have started to expand their definition of what health entails.

You’re doing the art sitting next to people and you start talking to each other,” Shella said. “It creates community and is therapeutic in the sense that the hospital becomes less sterile—it gives it a sense of beauty and helps people feel more at peace and connected to others.”

Shella said that such activities have emerged from health care providers’ desire to give patients a positive experience. This means seeing them as “whole people,” not just a specific problem or organ that needs fixing. “It’s the recognition that people also have psycho-social needs,” said Shella.

One of the tactics they started to employ is using the pop up arts events as a conduit for information, discussion and lowering of barriers with the focus less sharply on health and more on creating community.

In the same way, the recent trend in arts and culture has been to broaden the definition of what constitutes arts, culture and creative activity. As we have seen in the recent CultureTrack report, the general population has already changed their definition of these things to focus more on food trucks and less on museums.

In the long run, arts and cultural organizations are going to have to continue to re-imagine what it means to have a creative experience. I suspect that means a transition from doing things like scaled down pop-up performances in bars, shopping malls, airports, etc and manifesting in a way that builds community.

I am not saying there is anything particularly wrong with these type of experiences. Obviously, the intersection between health services and a scaled down creative experience has had significance in Minneapolis. I just don’t think that the concept of taking activities to where the people are should represent an end point. There is a next step and new manifestation(s) that haven’t been realized yet.

Fingerpainting As A Gateway Drug To Better Health

Head over to CityLab and read an interesting piece about how Minneapolis health clinic used pop-up art stations to provide services in their community.

People’s Center Health Services hired 16-17 artists to spend a few hours every Thursday over a summer in an attempt to “…engage with the community about health in a less disease-focused and more organic way.”

Part of the People’s Center’s mission is to engage its community in health education and outreach. But it has found that more traditional mechanisms like classes and workshops had not been well attended.

“If you invite people to a class on health, no one will show up because it’s boring,” said CEO of People’s Center Clinics & Services Sahra Noor.

[…]

The People’s Center asked the artists to engage with those who sought treatment at the clinic, as well as staff and passersby. In addition to Hirschmugl’s trailer, pop-ups included a ping pong table, letterpress station, and tented spa offering facials and tea.

[…]

”You’re doing the art sitting next to people and you start talking to each other,” Shella said. “It creates community and is therapeutic in the sense that the hospital becomes less sterile—it gives it a sense of beauty and helps people feel more at peace and connected to others.”

Shella said that such activities have emerged from health care providers’ desire to give patients a positive experience. This means seeing them as “whole people,” not just a specific problem or organ that needs fixing. “

The pop-ups did have a health focused element that they tried to get people to respond to, but everything was offered in a low-key manner without much pressure. The goal seemed to be to get people to have positive social and trusting relationships with the clinic so they will feel comfortable coming to discuss physical and mental health questions at a later date versus getting participants to commit to any immediate changes in behavior regarding their health.

Though the pop-ups weren’t just about making people feel more comfortable about approaching the clinic for services. Those with appointments at the clinic had the opportunity wait in a more relaxed environment than the typical waiting room.

Being an old hand at the grant writing game, I was particularly sensitive to the discussion of outcomes and impact in the article. I don’t know what the appropriate organization is going to write in their grant report, but Mimi Kirk, who authored the CityLab piece, seems to feel that the clear quality of the program outweighs an attempt to quantify the value in numbers.

It’s hard to quantify the pop-up’s impact. While more than 500 people participated, and an evaluator reported that as many as 30 people would cluster at a popular station at any given time, Noor said it’s not possible to gauge whether the people will now use the center’s services more or if they feel differently about the space.

But Noor and others felt the pop-ups were a success based on their observations. Laura Zabel, the executive director of Springboard for the Arts, the organization that facilitated the artists’ involvement, noticed that some participants who had brought a child to an appointment would go home afterward, fetch their other children, and bring them back for the fun.

And Noor said that when she would leave work at 7 p.m.—two hours after the clinic closed—kids would still be playing outside, their parents talking to the artists. “The artists needed to leave, but they didn’t, because people were enjoying themselves,” she said. “I had feared we were forcing people to engage, but I realized that people want this.”

By the way, Laura Zabel wrote about this project for Shelterforce in the context of similar work Springboard for the Arts is doing around Minnesota. I wouldn’t have made the connection except both articles used to same image and it drove me crazy trying to figure out where I had seen it before.

New Year’s Resolution Moment of Zen

For those of you looking to make resolutions in the new year, (or just appreciate good illustrations of concepts), I offer Edgar Allan Poe’s thoughts on Procrastination as illustrated on Zen Pencils.

Along the same lines are sentiments expressed by Won Hyo, an influential Buddhist thinker from Korea.

“As evening draws near, you regret that you did not practice early in the morning. The worldly pleasure which you enjoy now becomes suffering in the future. Why then are you attached to this pleasure? One moment of practice becomes lasting pleasure. Why then do you not practice?”
– Won Hyo

While he was likely speaking directly about practices like meditation, he probably recognized it can be applied to any activity in life from artistic practice to learning a new skill to exercising patience with children.

I don’t usually put a lot of stock in the worldwide inventory of words of wisdom, aphorisms, and pity sayings but this one has stuck with me for nearly 15 years. Perhaps it is because it only requires the investment of a moment.

Certainly I am going to invest more than a moment of effort in something that will provide future benefit. There is something in the psychology involved with only needing to give up a moment of current pleasure that isn’t present in Lao Tzu aphorism, “A journey of 1,000 li begins with the first step,” even though the underlying sentiment is the same.

Who likes to be faced with a 1,000 li journey? How about 360 miles? That is what 1,000 li measures out to be. Just shows how much perception factors into our decisions. That is actually the basis of Won Hyo’s enlightenment experience.

Supposedly he and a friend took shelter in an earthen structure during a rain storm one night. Once he was safe inside, he found a bowl full of refreshing water which he drained. It wasn’t until the next morning that they discovered they took shelter in a crypt and Won Hyo drank brackish water from a human skull. Nothing changed in the facts of the situation from night to day, but his perception of reality impacted his acceptance and enjoyment of the experience.

More to consider than I originally intended to lay on you my faithful readers, but there you are.

Best wishes for a happy, prosperous and thoughtful New Year.

Piped Music Vs Paying The Piper

CityLab recently had an article that resurrected the subject of a debate I have been having internally and with others going on two decades now.

The article is about efforts people are making in England and the US to limit piped music in public places. The plethora of Christmas carols being played everywhere make it a timely subject.

The specific part of the article that reinvigorated questions for me was the following:

“My goal is no music in public places, unless it’s live music,” Hunter said. “Let’s keep music special. Music is not special when it’s part of the wallpaper.”

My issue is that often even live music in public places can end up part of the wallpaper because it doesn’t register on people’s awareness. But due to the prevalence of piped music, when it is live then there is a better chance for it to be noticed. More live music means people will become increasingly inured to its presence over time.

I don’t begrudge musicians an opportunity to make money in the least. My concern would be that if music in public places was banned unless it was live, there would be an increase in unpaid “opportunities for exposure.” Licensing piped music is cheaper than needing to pay licensing and someone to perform it.

Though I could see a scenario where more musicians do end up being paid even as the increase in live performances reduces the overall percentage of musicians being paid.

So what are your thoughts, dear reader? Will removing piped music make live music more special?

As you answer, consider that if you are involve with music performance, you may have a bias toward paying attention to any live music out of professional courtesy. At the same time you may be completely blind to the presence of visual works of art. Visual artists may orient on those works while being unaware if music is live or piped, if they consciously register its presence at all.

Something else to consider. If people saw more live music under the imprimatur of a mall, cafe, or other business, even if the performer wasn’t being properly compensated, would that repetition reinforce the value of live music in one’s life?

Or are all these questions moot as people increasingly plug headphones into their phones and select a soundtrack by which to experience the world?

Good Partners Start Planning For Christmas In August

Community engagement is a common topic in the arts and culture industry. We talk about how important it is. We talk about successful programs that have been executed.

However, there is rarely a discussion about all the time, effort, trial and error involved in executing these programs well. By the time you hear about a program after the fact, you are left to assume that an organization is staffed with brilliant people who effortlessly bask in the adoring gazes of fulfilled participants.

That is why I was pleased to read Rebecca Noon’s account on that Americans for the Arts blog of Trinity Rep’s efforts to involve different community groups in their production of A Christmas Carol.

While it sounds like the participants directed a lot of adoring gazes Trinity Rep’s way, there was a lot of work involved in getting those participants in the room.

The directors of A Christmas Carol had the idea of involving non-profits they admired in the production. They viewed Scrooge as a man who cut himself off from the community and then decides to reconnect with it again. Involving area non-profits was a great way of reinforcing this concept.

Even though they only planned to have two rehearsals with each group, there was a lot of effort involved in making it happen. And not only on the part of the Trinity Rep staff. Part of their planning recognized that the staff and volunteers of non-profit organizations aren’t just sitting around waiting to be asked to participate in something.

While many people were thrilled to perform in such an iconic show, some people couldn’t afford the time it would take to organize. Even for the 18 groups who decided to participate, there was sacrifice that we, as the larger institution, needed to acknowledge and address, and so we got to work addressing them. We allocated small travel and food stipends from the Community Engagement budget; our development department offered trade they have with the parking garage; the education director stepped in as Assistant Director to help rehearse the community groups; we negotiated a limited number of comp tickets with the marketing department; and throughout the run, actors in the show self-organized to provide snacks for the community group’s dressing room. All summer and fall, we worked on this one aspect of A Christmas Carol as a team of artists and administrators, ensuring that our institution could live up to our community’s needs 100% of the time.

Perhaps most importantly, the staff established a context for extending the invitations and addressing expectations before asking the first group to participate:

Invitations would be simple, honest, and transparent, clearly defining what we needed and what we had to offer. Angela would listen closely to what the community groups needed, in order to understand why they were saying yes or no. If we could offer what they needed, then we would. If we couldn’t, we’d tell them why, and end the partnership as friends. No false promises, no agreements that felt like compromises on either side.

This seems to me to be a good set of general guidelines to employ for similar projects. There is a sense of reciprocity. Each group is seen as providing something of value to the other in this opportunity. There isn’t a sense that one group is doing another a favor by providing them with exposure and they would be foolish to turn it down. There is an effort being made to understand barriers and work around them, but no umbrage taken if it doesn’t work out.

If They Can Be A Successful Non-Profit, Why Can’t You?

If you feel like you don’t have a clue how to run a successful non-profit and are just winging it, you probably know that you are in good company.

If you are wishing there was a book someone could give you for Christmas that explained the process to you, according to a recent piece on The Conversation, such a book doesn’t exist because no one really knows the answer.

The reason why it doesn’t exist is due to the way the successes of non-profits are studied. The author of the piece, Fredrik O. Andersson, basically blames human nature and biases for this.

When people want to know what works, they tend to focus on the successes which means they learn very little about what contributes to failures. This is known as selection bias, the most famous example being Abraham Wald’s counter intuitive suggestion to armor the parts of WWII bombers without bullet holes since presumably that is where the planes that did not return got hit.

Or as Andersson writes:

Imagine that researchers want to investigate and isolate the factors that make gamblers successful. If they study only the gamblers who win all the time, they would reach the obviously false conclusion that gambling is always profitable

Carter Gillies who frequently comments on the blog has often brought up selection bias as a problem in the mindset and approach to non-profit problems. Now here I am writing about it, validating the point he has long held. I hate it when he is right so often and identified these issues so far in advance.

Except, Carter would point out this is an example of selection bias and one of the other problems Andersson identifies- flawed memory. I am only focusing on those times Carter was right and only remembering those times because I have later come across someone else reinforcing his view.

Andersson notes that any research performed directly on non-profits only provides a snapshot view of what is making them successful (or not) at this moment of time and doesn’t really provide insight into the process leading to that success. The researchers are left to ask the non-profit board and staff  to relate what factors lead to their current state. The problem is, their memories of how things evolved is often very flawed.

This is a huge issue because everyone from founders to donors and other funders are likely to look at successful examples and determine that is the path to success that should be followed either by themselves or those they fund.

Andersson writes about working with non-profit entrepreneurs where he asked them a series of questions and then followed up 6-14 months later and asked them to recall their answers. (my emphasis)

I asked participants in the workshop about three things: why they wanted to start a new nonprofit, where they anticipated getting funding and how likely they believed it would be that they might actually launch a new organization.

[…]

Three out of 10 recalled having a different reason for wanting to start a new nonprofit than they asserted in the first survey. And both of those reasons, of course, could not be accurate.

Nearly half incorrectly recalled the source of funding they had anticipated. The expected chances of a successful launch also differed. The people who did launch a new nonprofit were somewhat more likely to say they had anticipated this success during their second interview. The people who failed to get a new nonprofit up and running were nearly 20 percent less likely to say they expected to succeed during their later interview.

[…]

Since stories are malleable, the best way to reduce the risk of hindsight bias is to observe startups from the very beginning and follow them over time.

Some people forget, others get the details mixed up and others ascribe a rationale they didn’t have in mind at the time when they’re asked about events that have already transpired.

While his sample size is admittedly small, I suspect that this general trend would be observable with larger numbers. I have written about this general issue before with artists mis-remembering the amount of work that went into their first success and attributing a big break to luck rather than effort.

Breaking Even But We’ll Be Broke If Something Breaks

The National Center for Arts Research (NCAR) released the results of a study last week that, while not the most cheery news to release during the holiday season, is not terribly surprising.

Looking at the data of 4800 arts organizations, they found that it is becoming increasingly difficult for arts groups to meet expenses. They based these assertions on an evaluation of three data measures: unrestricted surplus before depreciation, operating surplus before depreciation and operating surplus after depreciation

Looking at unrestricted surplus (before depreciation), the average organization saw an unrestricted surplus of 2.1% of expenses in 2016. In the same year, overall operating bottom line (before depreciation) was 0.4% of expenses—virtually break-even. However, surpluses fell to a negative 4.2% when factoring in depreciation, meaning that the average organization is not reserving sufficient funds to repair and replace their fixed assets, which can lead to future challenges, particularly for organizations with high levels of fixed assets.

Somewhat surprising, smaller organization were doing better than larger ones when the three measures were applied.

  • Smaller-budget organizations, with lower fixed assets and less fixed costs, demonstrate the highest surpluses by all measures, continuing a four-year upward trend. Conversely, larger organizations tend to end the year with deficits, continuing a four-year negative trend.
  • Across all sectors, small organizations buck the overall sector trend—i.e. even in sectors where bottom lines trended downward, the smaller-budget organizations within the sector actually grew, sometimes by over 50%.

However, it should be noted that these three criteria aren’t necessarily the only ones that matter in organizational financial health. NCAR’s next step is to:

…take a look at working capital and access to available cash. It may turn out that organizations with high fixed costs and fixed assets also have sufficiently high levels of cash reserves to cover annual shortfalls and future asset repair and replacement. If not, organizations might consider how they can become more nimble if a break-even budget is a goal.

It is worth looking closely at the study data and methodology to get a better sense of what this all means.

For example, when deciding what budget size constituted a large, medium or small organization, they used different numbers for each artistic discipline. A $2 million budget makes a large theater or dance company, but a small art museum and a very medium sized opera or performing arts center.

Their notes on trends in the Opera sector say that one organization heavily skewed the results for the whole sector and that if left out, there would be a more positive trend. There are similar notes in other sections, especially breakdown by geography where nearly every metro region had an outlier skewing the data.

The other area of the report that was interesting was their Driving Forces section which left me asking “Why Is That…?”

Total Unrestricted Revenue Drivers

  • Having more arts education organizations, music organizations, and opera companies in a community tends to raise the unrestricted revenue tide for all organizations in these sectors in a market, while having more performing arts centers tends to lower the unrestricted revenue for all organizations in this sector.
  • As the level of individual philanthropy in the market increases, unrestricted revenue goes down.  The fact that there is more giving in a market does not necessarily mean that it is being directed to arts and cultural organizations.  Unrestricted revenue also tends to be lower in more densely populated communities and those where with proportionally more Asian Americans.

Operating Revenue Drivers

  • Operating revenue tends to be higher for organizations that target young adults or African Americans, and with higher levels of local and state funding.
  • More public broadcast activity in a market tends to drive down arts and cultural organizations’ operating revenue.

I am making a broad assumption that the observation about public broadcast activity is a result of competition for donated revenue. What I wondered was if there was a benefit to underwriting sponsorship on public broadcasting that helps offset that effect by providing additional earned revenue. Or is there no sense that one should support the activities of cultural organizations that support public broadcasting?

What I wondered about the observation regarding unrestricted revenue tending to be lower in densely populated areas was if this meant people in densely populated areas placed greater restrictions on the way funds were used or if they simply gave less. In the context of the sentence that precedes it, the answer would seem to be that people give less, but that doesn’t necessarily need to be the case.

It would be interesting to know if people in less densely populated areas placed fewer restrictions on their donations, perhaps implying a higher level of trust in the organization or a confidence in their ability to evaluate the effectiveness of the organization.

Your Resolution To Create Connections With Arts And Culture Starts Today! (or maybe tomorrow depending on when you read this)

For over two years now I have been talking about Arts Midwest’s Creating Connection initiative to build public will for arts and culture.

While readers have had an opportunity to review the materials on the website, few have been able to attend the Arts Midwest presentations and ask questions in person.

Well you are in luck! Tomorrow, Tuesday, December 19 @ noon CST Creating Connection program manager Anne Romens will be hosting a webinar to discuss the project and findings. You can register by following that link.

Anne also hosted a webinar on the subject last week. The video of that webinar is available if you don’t have the opportunity to participate on Tuesday. You’ll want to pay attention around the 33 minute mark for the shout out to some work I have been doing.

Even if you don’t think you will become the full throated advocate for the project that I am, at the very least you can come away from the webinar with some tips on how to change your messaging and promotional materials to be more audience and experience focused.

The webinar comes at the right time to allow you to resolve to do a better job in the New Year so check it out.

Pop Up Virtual Museum Tours

You may be aware that Google offers the opportunity to take virtual tours of museums, world heritage sites and other landmarks. This past summer, Wang Yuhao, the CEO of Aha School, set out to provide 100,000 children in China an opportunity to tour 10 different museums around the world.

All Google owned sites are blocked in China so that option wasn’t available to him, but he also wanted to offer the type of experience that went beyond what the Google tours could offer by having their team members provide commentary. They ended up enlisting 150,000 participants by tapping into social media.

Many people were surprised by our business model. How could we offer our product for 19.9 yuan in a world where the average cost of attracting a new customer online exceeds 100 yuan? … We took advantage of WeChat’s built-in relationship networks to offer group deals for our broadcasts. In this way, we could turn one user into 10, 10 into 100, 100 into 1,000, and so on, with our longstanding customers demonstrating an incredible willingness to introduce the product to their friends on social media. By offering our service at such a low price, we were able to maximize sales volume.

Wang and his team’s process was light on planning on heavy on faith, some things didn’t work out for them but their method provided a degree of authenticity for participants.

“Our greatest challenge”, Wang told me, “was uncertainty. When we launched, we had confirmed nothing. No museums were confirmed, no anchors, we hadn’t decided which exhibits would be discussed, nor the script or how we would deliver”.

The project was very much a living one, an educational practice in itself, from idea to execution. While children were guided virtually through each museum, parents simultaneously wrote reams of commentary, which Aha School then used to improve the broadcast for the following day. “My daughter is transfixed and we adults can enjoy it too!” wrote one parent, “We’d like to see more of the museum itself and the beautiful architecture”.

[…]

“Our task was to piece together these fragments of information and to allow children to digest them”, said Wang. “The key to our broadcasts was to enthuse children, to make them interested.”

They did so, not by filming after hours in search of the perfect silent shot, but by filming from bustling museums where ordinary people walked through the screen, sometimes even blocking exhibits, giving viewers a sense that they too are there. In one case, the Guggenheim in New York showed such great support that they offered to film after closure and arranged a curator to explain the artworks through a translator.

The practice of revising as you go pretty much embodies the concept of failing fast and revising. While it does increase the possibility people will find the initial product to be of such low quality that they won’t continue with the program, there is an element of nimbleness that allows you to avoid the cost of the planning phase and offer the product inexpensively.

If they had a large number of people who shared the sentiment of the one commenter who noted they enjoyed the experience and were pleased their daughter was transfixed, they probably retained enough people to support the next iteration which is supposed to happen in February.

Read up a little about what they did, maybe your conscious or subconscious mind will absorb it and spit out some inspiration. There are some real short videos about the project available

Scratching An Itch

There is a story I first saw in Non-Profit Quarterly that has been bothering me for a couple weeks. San Diego based arts organization ARTS (A Reason To Survive) is apparently in danger of closing after it’s founder left and replacement subsequently quit after four months.

While this is unfortunate and regrettably not as uncommon a story as we would like, that isn’t what bothered me. What has been something of a low level irritation since I first read the article was a quote from the founder, Matt D’Arrigo, in the original article about the financial difficulties.

“It’s the classic tale of a founder transition,” said D’Arrigo, who’s back at ARTS as a part-time consultant until the nonprofit is on stabler ground.

While he would certainly be in a position to know best since he is there on the ground and there may be elements to the story that remain unreported, what made me think this wasn’t the real problem was something the woman who replaced him said.

…Remmell said that even after she got a sizable grant to turn the organization around, she recommended the “indefinite suspension of all operations and an organized closure” because of a lack of immediate general operating funds. In an interview, she said that the grant and other money the organization had in the bank was earmarked for specific programs and infrastructure and couldn’t be used on other costs to keep ARTS going.

D’Arrigo acknowledged that Remmell walked into a difficult situation.

“We never had a huge financial cushion,” D’Arrigo said. “Part of my burnout was that I was constantly on a hamster wheel of raising money. My job was constantly keeping it together … that’s one of the reasons I left. And it wasn’t as strong as was needed in order to successfully do a founder transition.”

When I read that, I immediately thought that the real problem was that so much of their funding had restrictions associated with it and there wasn’t much flexibility to use the money for general operations. Despite all the success the organization had realized, including an Oscar winning documentary about one of the homeless teens they helped, they couldn’t find anyone willing to provide unrestricted funding.

Once my initial indignation about the non-profit funding environment passed, I recognized that the problem might also be rooted in a failure to diversify their funding sources. Looking at their most recent 990, their earned revenue was about 18% of their budget with the rest in grants and donations. If the founder was feeling burnt out by the constant need to fund raise, he may not have had the opportunity to identify sources that would provide unrestricted funding or develop programs that could generate additional earned revenue.

In any case, I don’t think this is a case of founder transition at all since it doesn’t appear any of the challenges facing the organization emerged after his departure. There are probably lessons in here about not letting your ambition outstrip your capacity to generate revenue.

The fact the organization wasn’t moderating their ambition might be cause to closely monitor how funds were being deployed. However, the idea that their funders and donors didn’t might not have trusted them enough, despite their successes to loosen restrictions on how money was used, sticks in my craw.

Before Sesame Street: Kermit the Coffee Thug

Recently Artsy had an article in which they noted that, “…TIME Magazine described (Georgia) O’Keeffe in 1940 as the “least commercial artist in the U.S.”  The article, which was about Dole providing Georgia O’Keeffe with an all-expense paid trip to Hawaii to paint an image to help them sell pineapples, went on to mention that,

…in reality the American painter had long dabbled in corporate commissions. One of her earliest jobs was as a commercial artist in Chicago, where she drew embroidery and lace designs for fashion advertisements. Later, after she’d achieved some measure of fame, she would contribute to the interior murals at New York’s Radio City Music Hall and paint four jimsonweeds in bloom for a Manhattan beauty salon.

I looked up the TIME magazine article which is actually about the Dole commission and the first words indeed are “Least commercial artist in the U. S…” (it doesn’t start with “The.” Least is capitalized.)  Finding that article reinforced my first instinct upon reading the phrase in Artsy–why was it so important to frame the information in terms of her not being a commercial artist? Does the idea that not being commercial equals purity go back to the 1940s?

I subsequently wondered when the idea that you were selling out if you did commercial work started. I guess I always thought of it emerging a little later in the 50s and 60s.

In any case, that reminded me of a piece on the Ozy site in April 2016 which pointed out a lot of artists worked commercially before achieving the fame for which they are known. In fact, the piece is introduced with, “Why You Should Care: Because sometimes artists have to be willing to sell out before they can sell themselves.”

The article lists a number of creatives whose later work ran contrary to the tone and content of the commercial work in which they got their start.

…Eric Carle, author of the children’s classic The Very Hungry Caterpillar, was a graphic designer for The New York Times and an art director for an advertising agency, illustrating lobsters and insects for allergy-tab advertisements. Shel Silverstein worked for years as a cartoonist for Playboy while also deploying his skills toward more PG-themed fare as an author of such children’s classics as The Giving Tree.

Even the indomitable Dr. Seuss, who wrote such anticonsumerist works as How the Grinch Stole Christmas and The Lorax,…capacious imagination had largely fueled advertising campaigns for his largest client, Standard Oil Company.

While some would say Jim Henson’s most important work was the creation of a PBS television show that taught children many life lessons about tolerance, empathy and cooperation, the earliest iterations of his Muppets employed extreme amounts of violence in the service of selling coffee. There is less involved in the sale of other products.

While the character isn’t Kermit the Frog, hearing the voice of a childhood friend make a blase commentary after inflicting injury is a little disconcerting.

According to the Ozy article,  commercial work informed the later work of some of the creatives.

Kurt Vonnegut Jr., author of bestsellers like Slaughterhouse Five and Cat’s Cradle, was hired in 1947 at the age of 24 to join… global energy giant General Electric…Vonnegut interviewed numerous GE scientists about their research, and some of what he learned about — such as attempts to control the weather — would form the basis for several key creations of his own, such as the Ice-9 featured in Cat’s Cradle.

“The capitalist market economy,” Cowen argues, “is a vital but underappreciated institutional framework for supporting a plurality of coexisting artistic visions … [and] helping consumers and artists refine their tastes.”

I think it reveals an additional degree of inconsistency in the general thinking about selling out. People don’t seem to mind if a creative makes money in the commercial realm before they get to know their work. But if a creative person or group gains some notoriety and then embraces opportunities for commercial work, they have sold out.

It can’t be money that is the factor. Some of these people made much more money after having left commercial work behind them.

My theory is the crucial issue is a sense of  ownership of creative identity by fans and admirers. It is okay if you as a creative make millions of dollars pursuing the role that made me your fan. Who cares about your previous commercial career? I didn’t know you then.

However, if you start to expand your reach beyond the scope I have assigned to you, then you are a sell out. But perhaps more accurately, you have sold me out and betrayed the relationship I have manufactured for us.

Obviously, this is no great revelation. For nearly a century now performers especially have needed to maintain a public persona which left open a minuscule hope that any fan might be able to enter a relationship with them.

As has often been observed, the whole dynamic has served to reinforce the concept that poverty equals purity.  It is useful to tell stories about creatives that had day jobs before their creative pursuits became their day job in order to combat this impression.

Having a day job no more guarantees success in creative pursuits than eschewing a day job out of a sense of hewing to purity.  It is also not necessarily an impediment.

Both narratives need to be held as equally valid because a lot of time, as noted in the Ozy anecdote about Dr. Seuss, it is happenstance more than anything else that changes the course of a career.  Did Seuss’ commercial practice make him better prepared to exploit that opportunity than had he been solely working for himself or would his self-discipline left him equally prepared in all eventualities?

Increased Funding Options For Artists Nationwide Via Springboard For The Arts

If you hadn’t seen the press release floating around social media, Springboard for the Arts announced that they partnered with the microlending platform Kiva to provide artists a loan of up to $25,000 for 36 months at 0% interest.

Springboard executive director Laura Zabel probably laid out the best rationale for pursuing a loan versus a grant:

“Grants are great, but when you apply for a grant or fellowship, you’re putting that timeline and power and agency in someone else’s hands, to decide if you get that money,” says Laura Zabel, Springboard’s executive director. “At Springboard, we like platforms or mechanisms that put the power back in the hands of the artist. It’s a much more active way that you can pursue building your business.”

Since many of you may know that many of Springboard’s activities are focused in Minnesota, I should emphasize that this program is available to any artist anywhere in the U.S.

It probably also should be noted that this is only one of a few microloan programs for artists and it appears to be the only one that isn’t limited by geography or discipline. If nothing else, Springboard is breaking new ground by offering alternative funding options to artists.

According to the FAQ about the program, as a Kiva Trustee, Springboard for the Arts endorsement means they can “provide matching funds to help artists reach their fundraising goals on Kiva’s platform and a wide network of business support to help artists build and expand their businesses.”

The way Kiva funding is generally set up, the artist needs to come up with 20% of the funding and the Kiva community covers the other 80%, thereby putting less of a burden on an artist’s family and friends. It appears that Springboard will match what an artist raises with a loan as well, providing access to a larger pool of money.

Springboard has a whole curriculum of business skills for artists, consultations and other resources to help support those looking to develop and execute a business plan, regardless of whether they are participating in the loan program.

Since you have to attach a business and a repayment plan to the Kiva loan application, those education and planning materials may be a good place to start for people.

Hey You Damn Kids, Come On To My Yard!

About three years ago, I heard about the PorchRokr Festival in Akron’s Highland Square neighborhood.  I had since learned that there was a whole series of Porchfests that have sprung up since the 2007 inaugural effort in Ithaca, NY.

Just before Thanksgiving CityLab had an article that mentioned the revived interest in porches as an architectural feature, citing the Porchfests in the process.

To younger urbanites, he says, porches look like stages. In the Instagram age, the front steps have become places to see and be seen, throw a rocking concert or party, and to foster metropolitan community in a walk-by, stop-in-for-wine sense. “Not by design but by accident—by having strangers descend on their yard, having a musician play, sharing a beer, and meeting some new folks—I gave all these people a tool to look at what porches mean in a new way,” Doyon says.

In 2016 as part of the lead up to the PorchRockr festival, the organizers were holding sessions to teach people how to replicate the festival in other communities. They also held 4 workshops on consecutive weeks to teach participating music groups how to get organized for the festival, deal with stage fright and engage in banter with the audience.

At one time porches and front stoops were central to communal life for families and neighborhoods and show hints of reclaiming that role again.  According to CityLab, one woman in the Buffalo, NY/Toronto, ON area sponsors a whole series of events.

In the warmer months, on her own front steps, she also hosts a “Stories From the Porch” series of speakers on art, history, and culture. Her events have attracted participants as young as 11, who—like her twentysomething kids—love hanging out on the porches. Glica takes pleasure in redefining her community’s relationship to an American architectural feature once dismissed as old-fashioned. “It’s subtle,” she says. “In 10 years we’re going to go, ‘When did that happen?’ But it’s definitely happening.”

While these types of activities can certainly manifest as outgrowths of an organization’s current activities, as someone who believes every bit of creative activity helps to cultivate the cultural ecology of communities, I offer these ideas up to readers as things they could do as individuals as well.

Has Cost Suddenly Become Less A Barrier To Participation?

Back in October I wrote a couple posts about the newest iteration of the Culture Track report.  The operative word there is iteration. The study is conducted every three years in an attempt to track the shifting trends in perception and participation in cultural activities by the general population.

In my excitement to talk about the findings, I didn’t really take the time to examine the “shift” element that is intended to make this data so valuable. While preparing to do a presentation on the current findings, it occurred to me to take a look at the past finding as a point of comparison so I downloaded the 2014 data.

Even in a superficial scan of the 2014 materials, this next graph jumped out at me.

The legibility is a little tough at full size so I cropped it down to the top 10 responses about barriers to participation. The blue bar is the 2011 responses and the mauve is the 2014 responses.  A mauve only bar indicates they only started asking the question in 2014.

Now look at a representative sample of the top responses for the 2017 survey. One caveat – as best I can tell, the 2011 and 2014 didn’t break out these results by discipline as they did in 2017. Nor did they break it out by barriers for attendees and barriers for non-attendees. That may skew the results in some manner.

In the 2017 responses, regardless of discipline, among those that participate. The number one barrier was “inconvenience.” For the majority, number two and three were “didn’t think of it” and “rather spend time in other ways,” respectively

Among those that didn’t participate, every number one barrier, again regardless of discipline, was “Its not for someone like me.” For the majority, number two and three were “inconvenient” and “didn’t think of it.”

For nearly every discipline, with both participants and non-participants, “It’s Value Is Not Worth the Cost” is number five. (Except for zoo participants where it is fourth and dance participants where it is sixth.)

This significant change in placement really left me wondering what happened in the last three years.

Is cost no longer as big as factor? Does separating out the responses by discipline and participation level provide a truer picture of what presents a barrier to people? Did the researchers ask the questions in a different way that lead to different responses?

This last issue might have been an influence. In 2011 and 2014 they asked if the economy had impacted respondents’ cultural participation and how that manifested. These questions, which seem to have been absent from the 2017 survey, may have primed people to think about costs and their ability to pay.

There was also a question on 2011 and 2014 asking how cultural organizations could make it easier to participate. Lower cost of admission was number one. This question also doesn’t seem to have been included in 2017.

The lack of questions in 2017 suggesting economic factors were a problem and part of a solution may have diminished frequency with which people agreed or strongly agreed that cost was a factor as a barrier. From the information I have been able to find about how each survey was created and conducted, I can’t say if any of these things could have been an influence.

Cost isn’t the only category that make a significant shift. Look at where “I’d rather spend my leisure time in other ways” falls. In 2017 it is usually third or fourth but it was ninth in 2014. I can’t think anything so compelling that has emerged in the last 3 years that has caused people to shift it up in their priorities.

I would like to think that we can attribute these differences to the fact that the researchers are getting a lot better about the way they ask these questions and parse the data.

Even Wagner Can’t Shush The Italians

When discussion turns to how audiences were once pretty raucous but are now expected to sit quietly, you get the impression that those times are long past. Those who are plugged into the opera world are probably aware, however, that at least a certain segment of the audience at La Scala is still pretty vocal. According to a piece on History Today, in 2013 the opening performance of La Traviata was accompanied by catcalls and hissing.

…having interrupted the performance several times with noisy catcalls, they rounded off the evening by booing loudly during the curtain call. The cast were devastated. The Polish tenor, Piotr Beczala – who had sung the part of Alfredo Germont – was so appalled that he refused to perform at Milan’s most celebrated cultural landmark ever again.

It wasn’t the first time that the loggionisti had made their feelings heard. In 2006, the Franco-Sicilian tenor Roberto Alagna stormed off stage midway through a performance of Verdi’s Aida in protest at the furious cries that were hurled at him. Even the great Luciano Pavarotti was not spared the loggionisti’s wrath. In 1992, he was booed while playing the title role in Verdi’s Don Carlo.

Shortly before taking the Artistic Director post in 2014, Alexander Pereira, declared his determination to stamp the practice out.

The loggionisti, however, disagreed. Believing that the audience have every right to take sub-standard singers to task, they have continued to raise merry hell.

While we may want to cite numerous interruptions by cellphones, talking, consuming food, etc that occurs these days as a similar manifestation, note that the loggionisti are, at least theoretically, invested in paying attention to the performance and are relatively knowledgeable.

Though when you are talking about interruptions, that is perhaps a distinction without a difference. I wrote about similar situations before when audiences in the US were so invested in performances, they might complain during a show when an actor’s interpretation of Shakespeare didn’t align with their own.

Reading the History Today piece, you might start to think history repeats itself with its discussion of designing pieces to suit short attention spans.

Realising that no audience would listen to an entire work, composers started to produce pieces that took account of their inattention. These often included an aria di sorbetto (‘sherbet aria’), an incidental passage that allowed the audience to buy food or drink without fear of missing anything important.

Like most articles on this topic, it credits Richard Wagner’s influence and demanding plot structure as the reason audiences started to sit silently and pay attention.  The fact Wagner’s name inevitable comes up as the reason for this change makes me wonder at the veracity of this claim. Could he really have been that influential or is everyone who writes about this reading from the same source (or quoting sources that all quote that original source)?

The History Today article does say that societal changes were of greater importance in the effort to bring peace to opera houses. It suggests that with the wider variety of entertainment options available in the informal atmosphere of music halls, opera houses got quieter, leaving those that appreciated opera a growing appreciation of the silence.

What implications might this have for the current cultural environment? There are pretty strong indications that people appreciate the convenience, informality and variety of entertainment available to them at home via streaming services/video games/general Internet.

I might have come to the conclusion that cultural organizations should therefore offer a wider variety of programming in an informal environment. However, the Seattle Symphony findings I wrote about on Monday make me reconsider that.  Their newer audiences gravitated toward the informal, short programming certainly, but it was also the most narrowly programmed season.

Granted, they are a single organization practicing a single cultural discipline which ultimately constitutes a pretty minuscule sample. But reading about it makes me pause before making any blanket statements. The only thing that is easy to say is this is a complex situation requiring careful thought.

There has been this assumption that newer works that connect with the tastes and values of younger audiences need to be presented rather than returning perennially to the old warhorses. But as I wrote in an email to Drew McManus, it turns out, for the Seattle Symphony at least, that the audience open to the most eclectic mix of programming is the one that is dying out.

As I say, this may only be true for a single organization and/or classical music. It made me a little embarrassed to think that an apology might be owed to a devoted audience that has been characterized as stodgy and tradition bound when it turns out they might be the radicals.

Getting back to the History Today article. As much as I don’t want a return to the chaotic environment described in articles like this, I continue to return to the subject to remind myself (and you) that we need to keep thinking about the environment we are providing. When I wrote about the Culture Track study last month, I used a lot of slides related to motivators to visit museums and galleries but the slides for live performance events are similar.

The top motivator across most genres was Having Fun, second was Interest in Content, followed by things like feeling inspired, new experiences and social opportunities with friends. People aren’t looking to scream across the room at their friends and wreck the place. There is a strong interest in the content and its value as well.

“This Is Not The Art I Am Looking For” — What To Say About Creative Work If You Aren’t A Jedi

There was a pretty interesting article and ensuing discussion on a Harvard Business Review article about providing and receiving feedback on creative projects.

As much as I have written about arts and culture related topics, I don’t think I have really addressed how to provide constructive feedback in a creative environment before. If nothing more, the article provides some things to reflect upon in regard to one’s own practices.

Author Spenser Harrison discusses the results of a study he and a collaborator conducted which found that feedback was most effective when it was solicited out of curiosity and when it was given by people who recognized their feedback was subjective.

Asking for feedback out of curiosity. … Sometimes requests for feedback are overly narrow…There are often underlying reasons for asking a specific question like this, including limiting a coworker from attacking your work or showcasing something you’re proud of (in which case you really don’t want feedback — you want admiration).

This approach, however, limits the potential of creative work, because it doesn’t allow for the possibility of novelty. Changing one color, for example, may not push the boundaries to create something that peers and potential customers haven’t seen before.

Our research showed that highly curious individuals asked extremely open questions like “What do you think?” or “Where could I go next with this?” These designers received significantly more feedback than those asking narrow questions, and their final designs received higher scores…In this way, creative work is like dancing: Questions born out of curiosity signal that the creative worker is looking for a dance partner.

Provide feedback based on subjectivity.

[…]

When providing feedback to creative workers, signal that your opinion is exactly that: an opinion. This seems deceptively easy. Doing it requires providing feedback that includes first-person pronouns: I, me, and my. “I see…” or “What strikes me is that…” or “My opinion is…” Many managers find this difficult, because they have been trained to solve concrete problems, not to consider what something really means. Providing feedback on creative work means setting aside the managerial impulse to plan and retain control. Doing so allows managers to understand that their opinions provide potential trajectories a creative worker might try — not the “right” road to take.

I have had people use that tactic of limiting the scope for feedback before but hadn’t recognized the motivation behind it. (I suspect I have used it a couple times myself.)   As much as managers would love to be able to exercise Jedi mind powers and get everyone to agree this is not the art they were looking for, other approaches are necessary.

What I really helped expand the concepts presented in the article were some of the observations made in the comments. The one I appreciated most was made by Gabby Rosi who probably spoke for a situation a lot of people find themselves in when asked to evaluate work created for their use.

…My typical dialogue goes like this: “this is a good start… I like how you did XXX… what do you think about this…” when I really want to say is “this is way off the mark.” Occasionally, I end up not including this person in a project because it is uncomfortable for me. Yes, not the best approach that I want to change.

In his response, author Spenser Harrison offered the following:

First, Kim Elsbach (UC Davis) has done really fun research on Hollywood pitch meetings…If we deem the person as not creative then we often feel a pull to provide remedial feedback like your “this is way off the mark” comment or we try to train them on what to do.

In some of my earlier work with modern dancers and R&D designers, we saw that feedback, especially in early phases, was most helpful as a question. That is, before we can criticize the idea, we need to understand the pool of ideas that the idea came from and the exploratory process that led to that pool. Often when creators feel they have a feedback provider up to speed with their creative process they’ll explicitly ask, “what should I do next?” That’s the golden opening for providing some gentle advice.

When You Realize Your Hip “Wear Jeans” Series Audience Is Actually More Conservative Than The Masterworks Audience

Earlier this year, I wrote about studies funded by the Wallace Foundation that helped Ballet Austin gain some insight about their audiences. Recently I discovered the Wallace Foundation had supported a similar study by the Seattle Symphony.

The piece is a short read, but if you don’t even have time for that, watch the accompanying video. There are some interesting contrasts between what the symphony assumed and the reality.

The study focused on three programs the symphony felt would connect with younger and newer audiences: Untuxed, an informal series where the musicians perform sans-tux (and black dress). Start time is earlier and program duration is no longer than 75 minutes.

Sonic Evolution – a series that draws on the influences and music of Seattle area pop music bands and incorporates video.

The third series is Untitled, a late night (10 pm start) chamber series set in the lobby with alternative seating and special mood lighting featuring “challenging 20th and 21st century compositions.”

What they found was that only the Untuxed series had a significant draw for new audiences. They were also interested to learn that the audience for the edgy Untitled series skewed older than they had anticipated.

Somewhat to the administration’s initial disappointment, the Untuxed audience seemed to prefer the “greatest hits” of classical music, making the tastes of the Masterworks audience look progressive by comparison.

They appreciated works like Vivaldi’s Four Seasons, Copland’s Symphony No. 3 and Bernstein’s Candide Overture—nothing more adventurous. “Untuxed is actually the most conservative audience that we have,” said Wade; they wanted music that they “know and love.”

…said one audience member. “I love the fact that it is ‘the best of’.” Another, who found the music “relaxing,” agreed and voiced appreciation for Untuxed’s other key draw—its early start and short span. “I am going to be able to make it home for my kids’ bedtime, and that means a lot to me,” she said.

They had also hoped that Untuxed would be an on-ramp to transition audiences to their core Masterworks series. Unfortunately, few have made that transition. In fact, most people who attended Untuxed had attended a Masterworks concert first. The good news, however, was that the cheaper Untuxed series didn’t cannibalize the Masterworks audience as was first feared.

…Untuxed, like Sonic Evolution and Untitled, is a separate program—or brand extension—neither more nor less. But all three are valuable, even without affecting attendance at the core Masterworks concerts, because they draw new audiences to Benaroya Hall. They are providing, as Wade says, “another lens on the orchestra,” taking SSO deeper into the community.

Among the other steps Seattle Symphony Orchestra is taking to grow their audiences is directly approaching businesses, hotels, condominiums and apartment complexes in the downtown area with ticket offers for employees and residents. That effort brought in $177,000 in sales to new or lapsed audiences.

They are really focusing on customer service training at every level and making a special effort to welcome new attendees.

SSO has also created a “Surprise and Delight” program for new subscribers. In it, staff members greet them by name when they arrive at Benaroya Hall and tell them SSO is glad they’ve come. “What we found,” said Wade, “is that, in fact, the people that we greet renew at a significantly higher rate than people that we don’t greet.” In the 2016-17 season, that tally was 41 percent versus 29 percent.

At each concert, about 35 new members also hear a buzz when their ticket is scanned, and are told to go to the information desk. “They are looking curious,” Kunkel said—and about five to seven of the 35 never go to the desk, he added. Those who do, however, are thanked and given free drink tickets. “Their concern falls away,” said Kunkel, who works the desk, “and they get a big smile on their faces.”