Once You Have Found Her, Never Let Her Go

by:

Joe Patti

A couple weeks ago violinist Holly Mulcahy made a Facebook post about giving the manager at the Wichita, KS airport Enterprise counter her card which had a BOGO ticket offer printed on the back.

Organizations often have the idea of printing off promotional/discount materials and having performers and other members of the artistic staff distribute them in the hopes of attracting new audiences. But it occurred to me that these efforts aren’t really worthwhile unless there is a strong commitment from performers and staff to distribute these materials outside of their social circle and act as an ambassador for your organizational brand.

My impression is that Holly is largely in the drivers seat on this and tells the organizations with which she works what she is interested in doing and what materials would be helpful in making that happen. I still remember a post she made years ago about a little social meet-up she had a hand in organizing at a restaurant in Chattanooga that had great cinnamon buns. There is part of me that still wants to eat those cinnamon buns.

I think there is a case to be made for a bottom up approach to audience cultivation where the artists or general staff mention the type of things they would be invested in doing and working to get materials, spaces and other resources to make it happen versus administrators deciding on a new initiative and asking staff to participate.

Not every idea is going to be great, no matter where it comes from. Holly makes it look easy because she has been thinking about the audience experience every day, all the time, for years and has sorted through many ideas. When she promises some enchanted evening, she is invested in making it happen and probably had conversations with people about experiences with ticketing, parking, dining, etc,. with the goal of improving them.

It may take years of just talking about an organizational commitment to a better audience experience and enacting changes in other areas before good ideas and investment manifest.  The adage about change starting from within first is probably really applicable to audience development. You need to do cultivation work with staff before you can really be successful at audience cultivation.  The BOGO coupon comes toward the end as one tool in your process rather than defining the audience cultivation effort.

 

Coming To A PBS Station Near You…

by:

Joe Patti

I didn’t realize I missed posting yesterday until early this morning. Right now my team and I are really busy preparing for a concert which is being taped for PBS.  This show, A Night of Georgia Music, features violinist Robert McDuffie; Chuck Leavell (Allman Brothers, Rolling Stones) and Mike Mills (R.E.M) backed by an orchestra  from a conservatory bearing McDuffie’s name. They had performed the show in other places and had their plans to do it here in Macon curtailed by Covid.  Somewhat fortunately, that delay provided additional time to arrange for the taping.

Let me tell you, the process of getting this produced is far more complicated than you might imagine. The securing the rights for the songs being performed alone is mind boggling. The person handling the clearances does it for a living and even she had a hard time determining if what rights applications might be necessary for all the nuanced forms the concert might manifest. There is obviously broadcast rights for PBS stations. There was also the question of whether DVDs and other types of recordings might be issued and what format they might take. Would the concert be streamed by stations? Would recordings be offered as premiums for pledging or used during a pledge drive? There was even a question of non-mechanical royalties if the cameras caught a clear shot of the sheet music being used.

While shuffling of VIP seating, (I don’t know how many times I have reassigned the same blocks of tickets to different people), special meet and greets, and navigating audiences around cameras and recording equipment is definitely going to be a challenge, these are familiar activities. We are somewhat relieved that we are only responsible for handling that piece of the puzzle.

Even though it has been a tight squeeze to pull it off, the fact that our historic venue would appear on television provided a little leverage in getting some repairs made. So there has already been a little bit of a benefit from the event.

I will let folks know how things turn out and when to start looking for the concert on your local PBS affiliate. I am sure it will be awhile before it does.

If you are interested in learning more, there was a radio interview with the three principal performers that just came out.

A First Stab At A State Of Performing Arts Survey

by:

Joe Patti

Association of Performing Arts Professionals featured a webinar today reporting on the results of a survey they conducted about the state of the performing arts. Regrettably, I missed it but they posted many slides on Twitter today.  The study they conducted last month is meant to provide a baseline against which to assess how things are developing going into the future.

One of the first slides to catch my attention addressed ticket sales. We have been wondering if our sales numbers were reflected by the nation as a whole.  Sure enough, in terms of single ticket sales, numbers are down and only 52% of audiences reported buying tickets in late January/early February. (This may be a factor of supply of performances to view as it is demand, however.)

In another post, they reported subscriptions are down as well. Really, neither of these datapoints are of great surprise to me given how the state of the pandemic has fluctuated.  They also noted many organizations are offering non-ticketed content to keep audiences engaged.

Audience support of mask and vaccine mandates at performances was strong.

Also of interest was the news that arts professionals are returning to work, but are much more mindful of a work-life balance. There are concerns about being able to fully staff positions with qualified individuals due to worker expectations and people leaving the field or being lured away by better work environment and compensation.

 

Is Your Talent Being Hoarded?

by:

Joe Patti

The Marginal Revolution blog linked to a really interesting study on talent hoarding a practice in which managers prevent productive workers from seeking promotions. The study author, Ingrid Haegele, found that when the manager is promoted, subordinates have the best opportunity to gain promotions themselves.

My findings indicate that talent hoarding causes misallocation of talent by reducing the quality and performance of promoted workers….Manager rotations increase worker applications for major promotions by 123%, indicating that talent hoarding deters a large group of workers from applying for promotions.

[…]

I find that talent hoarding has disparate impacts by gender. Talent hoarding deters a larger share of female applicants from applying for major promotions compared to men. Female marginal applicants are twice as likely to land a major promotion than males, implying that talent hoarding
is more consequential for women’s career progression. Conditional on landing a promotion, women are almost three times as likely as their male counterparts to perform well in their new positions, suggesting that the firm may be failing to realize potential productivity gains by not enabling
talented women to progress to higher-level positions. Female marginal applicants are much more qualified than males in terms of their educational qualifications and past performance, indicating that talent hoarding affects women at a higher part of the quality distribution compared to men.

Interestingly, Haegele found that talent hoarding was generally gender neutral. Male and female managers were equally likely to hoard talent and these managers suppressed the advancement opportunities of both male and female subordinates generally equally. She says credits the gender difference to:

“….the survey finds that women in the firm place more value on preserving a good relationship with their manager and rely more on managers’ career guidance when making application decisions.”

As a result, they are less likely to apply for promotions.

A couple things to note: First, this is only a study of the impact of talent hoarding. There are plenty of other factors which contribute to workplace inequities for everyone. The author had to control for a lot of factors in her study, among them being that managers have a lot of subtle tools that their disposal to reinforce talent hoarding that are difficult to detect.

The other thing to note is that she conducted her survey on a large multi-national manufacturing corporation with most of its employees in Germany. While she does cite other studies illustrating how talent hoarding occurs in the U.S. and other countries, her findings may not be entirely applicable to small non-profits in the U.S.

Talent hoarding in staff of 12 is certain to have entirely different dynamics, especially with the limited opportunities for internal promotions.

But if anything, during this Great Resignation period where people are looking for better opportunities for themselves, being aware that your manager has a disincentive to praise your talents, both within the organization and to you personally is something to consider.