Independent Thoughts

I came across an article on the Inc website titled: An Entrepenure’s Declaration of Independence, by Rhonda Abrams.

Because many elements involved in running an arts organization are similiar to running a small business, I saw a number of declarations included here that an arts administrator would do well do heed.

Among them are: “Independence from 80-hour work weeks”–Many arts administrators end up putting their body and soul into the job. (I know I and some of my friends have at least.) Most people do the job because they love it, but when you aren’t getting much sleep, you end up resenting your work rather than loving it.

“Independence from overly-powerful customers”–read this one as including patrons, donors, board members, etc. The author’s advice is mine as well–diversify your base so falling from grace with one person doesn’t put your programs in peril.

“Independence from overly-dependent employees. If your employees are not allowed, encouraged, or developed to make independent decisions, then you’re going to be constantly burdened by their dependence. Create a working environment that gives employees responsibility and authority, making certain that employees are also given the training and support to handle such authority. ”

That one says it all for me as does the next one…

“Independence from a sour work environment. You started your own business so you could enjoy going to work; you certainly don’t want petty office politics, personality spats, and malicious gossip to ruin your daily life. Treat your employees, customers, and vendors with respect, and they’re less likely to want to declare their independence from you!”

“Independence from constant insecurity”–Probably the one problem that faces the majority of arts organizations–financial insecurity. I am sure a lot of people would be a lot happier if it were much easier to build up cash reserves/endowments for a rainy day.

There are a few more “independence” points the author makes (from overhead, bureaucracy) that give you something to think about and makes the article worth reading. (It is also rather short and an easy read.)

I hope everyone in the US had a good independence day and will perhaps take this summer (which may be a lull period for some) to mull over how you might declare your indepedence from the forces that assail you.

So Many Niches, So Little Money

A while back I noted an article that discussed the fact that while newspaper circulation is down on the whole, ethnic newspaper circulation is experiencing growth.

According to another recent article in the Philadelphia Inquirer, the same is true of magazines and journals. Magazines focussed on to very narrow audiences, (people trying to get pregnant, people who like hybrid cars and living like tycoon Donald Trump are among those mentioned), are beginning to appear more and more often.

As I mentioned in a number of earlier entries, this type of thing makes it very difficult for organizations with limited budgets and a mission to reach a wide portion of the audience. If people are getting their news and information solely from a few sources with limited circulations, it makes it increasingly difficult and expensive to communicate with a fairly large number of people. (Of course, it being able to promote directly to people who fancy themselves tycoons can be useful.)

This is probably one of those cases where reality runs counter to expectations. The advent of email was heralded as the beginning of the paperless revolution, instead paper consumption went up. Now where the internet might be expected to be cutting costs since you can email instead of snail mail brochures and information to patrons, it has created the expectation that one can access information specially prepared and filtered for one’s own interests and view of the world. So now those “savings” have to be employed to put your information in a thousand places instead of a handful.

Don’t you just love progress?

Arts Attendance=Longer Childhood

Due to a horrendous virus attack I missed making an entry yesterday. (Took me 8 hours to get virus software installed and working due to virus interference.)

Because it is lovely summer time I thought I would make an entry that isn’t so much musings and research on helpful resources as it is about plain amusing thoughts.

Both these links come to me by virtue of Artsjournal.com. The first is a study done in Italy that shows a link between watching TV and playing video games and the earlier onset of puberty. It seems that artifical light and exposure to television and computer monitors lowers the amount of melatonin in your body which has been shown to be a factor in hastening the start of puberty. Regular exposure to sunlight and darkness slows this process.

Now my grandfather always said playing outside in the fresh air would put hair on my chest, but it appears he was just plain wrong!

I was thinking it might be helpful for arts marketers to exploit this study. It would be inconcievable that children would sit quietly in the dark without some form of entertainment, so take them to theatre/ballet/opera/concerts. While the performing arts do use artificial light to illuminate their productions, there is far less of it than sitting in front of a TV or even reading under a lamp. Isn’t it still better that a child be exposed to the arts and extend their youth and innocence just a little bit longer? And with all the sexual imagery on television these day, also preserve their brains’ innocence as well? There is less sexual content in 2 hours of O Calcutta than two hours of television.

On the other hand, late bloomers will probably use the study to rationalize why they should watch more TV.

The second article is an amusing column from the St Paul Pioneer-Press (username: ajreader@artsjournal.com, password: access) The paper’s theatre critic writes a satirical article claiming that NEA chairman Dana Goia has teamed up with the Department of Homeland Security and created a color coded warning system to alert patrons that they might be experience “”heightened and specific” threats to the integrity of a given performance.”

These “threats” consist of sitting next to a person who will make multiple trips to the restrooms, cellophane crinklers, cell phone and pager rings, people who explain and narrate the play to their neighbor, etc.

Protecting the arts patron from the terror of these experiences are marshals armed with tranquilizer and curare darts (the latter reserved for the most heinous offenders) and electromagentic gaget neutralization devices.

It is a fun little article. It is even more fun if you make up your own list of punishments for all the offensive behavior you have experienced while attending a performance. Since even the fines system for offenders in NYC is difficult to practically enforce, if you are going to dream, dream big!

Nothin’ to Say

Except for a couple research papers, something I am trying to avoid covering too much here, I haven’t really come across any new and interesting ideas lately. Perhaps it is the summer days making me lazy, but I am actually reading articles as much as I have ever been. However, I don’t know that discussing the success of the Yuengling brewery has a lot to teach the arts at this point. (Though they did weather Prohibition and the Depression so perhaps it offers a lesson in survival during bad economic times.)

On the other hand, it doesn’t take a lot to read my entries these days! I am sure to find something interesting and applicable soon enough so keep on stopping by!

Blog Control

Last month I made an entry about the Seattle theatre On the Board’s use of blogs to present attendee’s reviews of the shows. I had been disappointed by the fact that an administrator from the theatre was acting as a gatekeeper and approving the entries.

I came across a Seattle Post-Intelligencer article via Artsjournal.com today that discusses the blog project in a bit more depth. I accept that they felt the post approval process was necessary to avoid language and personal attacks. I have read some internet forums where the conversation left the topic and devolved into such attacks. I have also been a member of forums where people were very civil and the worst attacks were teasing about someone’s love of Kit-kats. I think it insults the audience to assume that things are going to go badly from the outset.

I have purposely left the comments portion of this blog open for that very reason. If anyone wants to post something, good or bad, they are free to. This is not to say I don’t keep an eye on what is said and edit it. To this point, I have only removed ads for penis enhancement. I may edit derogatory language in the future, but I prefer to leave things open at all times. I believe that the power of this medium lies in the fact that someone can say something incredibly critical of someone and there is an opportunity for someone else to see it or Google to archive it before it gets deleted.

This has happened recently with the federal government before they took steps to avoid having their pages archived. Departments shifted their officially stated policy and tried to make their webpages seem like it was always that policy until someone dug up the archived copy that showed it wasn’t so.

Because it is so easy to make changes to electronically presented material, the “truth” become violatile and transient. Even if it reflects negatively on me, I think it is important that there exists an opportunity for my critics to discover what it was I deleted in anger.

My philosophy of the blogosphere notwithstanding, I did find a couple of things On the Boards is doing to be interesting. The fact they are not just letting audiences know the opportunity to blog exists, but rather are inviting specific people to review them is great. (Though they undermine their position of openness credibility by reserving the right to edit.) Despite the fact many people seem to have no problem expressing their opinion online, there are still many folks who have strong views and don’t comment. (Hint hint all ye readers of my blog.) Picking people to write gets the ball rolling and insures at least their friends will visit the site to read what they had to say.

It is no surprise what other parts of the article I found interesting–it was the sections that confirmed my vision of what blogging can bring to arts organizations.

“Because OTB performances typically run either three or four nights and daily newspapers no longer review theatrical events overnight, people who wait for a critical heads-up before deciding to buy a ticket have a single night to do so, at most two. By that time, if it’s a hot performance, tickets are gone.

Imagine for a moment that newspaper reviews were plentiful, timely and unfailingly expert. They would still be one-way streets. Critics expound. Readers moved to reply have to write the critic for a response or write the editor to see their letter in print, and by that time the performance has concluded its run.

OTB bloggers begin typing after the curtain closes, posting their reviews opening night. Readers respond and presto: OTB has a real dialogue on its hands.”

and a little further on:

“What a gift, especially if you happen to hang out with dullards. You love them, but they’re more likely to sprout wings than be able to discuss the aesthetics of Shaw on stage. Now you can kiss your dullard goodnight and log onto the intellectual action. “

I especially liked this last bit because I had never thought about it before. It isn’t world shattering and a bit humorous, but it does take the pressure off a friend/significant other who attends with an avid arts lover to provide an intelligent discourse on what they just saw. Husbands already feel they have done enough by staying awake through the ballet but to have to talk about it afterward! That is the straw that breaks the camel’s back! Now they can be judged a good spouse for tolerating a night at the ballet because there is a ready made community in which the wife can debate the finer points ad infinitum.

Of course, as an arts administrator, my goal would be to find a way for the husband to enjoy himself as well. For those who are interested in the arts but are intimidated, the blogging and discussion forums can be as valuable a resource as it is for the aficionado. People’s true identities are protected by the nicknames they assume so the novice attendee can feel comfortable asking elementary questions without fear of being identified in the lobby as the stupid one. Or they can simply lurk in order to read and learn from what other folks have to say.

Dang, I really need to get employed soon. I am just dying to start to put some of these ideas to use!

Comments anyone?

The Master’s Voice

Though I have a couple research papers I can discuss, I hate to have this blog get bogged down with me summarizing stats and figures. While it can certainly can provide interesting information and allow arts folks to make a decision about whether they want to read the original document, it can get boring.

That being said, I did spend yesterday trying to find out if anyone has done research on university-arts organization relationships like those I discussed yesterday to see how each fared in promoting their individual agendas and preserving their identities. If anyone knows of any, please let me know.

In an attempt to provide some interesting material, I found an interview with Douglas McLennan, the gentleman who writes/edits Artsjournal.com. He has been writing Artsjournal since 1999 and discusses some of the trends he sees in arts worldwide.

Among the trends he has seen have been: concern about arts funding and the digital age blurring the lines of who owns what and what constitutes ownership. He also notes that since Sept. 11, people have become much more conservative in their artistic tastes. There isn’t as much an interest for in your face art. Rather people are looking for offerings that make them feel comfortable or lift them up.

When asked why he started Artsjournal.com, he mentioned that as a writer for the Seattle Post-Intelligencer he came across some articles on the web that were very interesting and he wondered why he had never heard about these stories in the months since they came out. He decided to create a website that collected a broad range of arts stories in one place so people could quickly get a sense of what was happening internationally in the arts.

His decision to add bloggers to his website came out of a recognition that arts coverage was declining in the newspapers and journals across the country. He wanted to provide a place where intelligent discourse on arts topics could be presented without the concern for space and time that other media face. He also feels that the presence of conflicting views allows the web to present a product of higher quality than a newspaper.

A newspaper arts writer may feel compelled to be nice because they are the only voice about the arts in town. When there are many voices expressing their views on the same work, it allows the individual more freedom to present their true views because responsibility for a show’s success or failure doesn’t rest solely on their shoulders. They are important opinion leaders, but not the only opinion leader. The competition pressures the writer to keep his/her skills sharp and to consider a wide range of perspectives.

Give it a listen if only to hear the voice behind the website.

Watch Where You Hitch Your Wagon

Over the course of the last few years I have noticed a number of arts organizations which have allied themselves with state universities in order to alleviate some financial difficulties. Many of these relationships have been more or less alliances and partnerships. However, in a couple cases it has been more akin to selling off one’s soul piecemeal.

As I have written about before, the Asolo Theatre in Sarasota, FL started out as a partner of Florida State University. At one time the Asolo and FSU built a facility together which ended up housing the theatre and the university acting and motion picture, broadcast and radio conservatories. As financial difficulties mounted, the theatre company turned to the university for help and the school ended up owning pretty much everything the theatre owned. In time they were actually paying the salaries of seven of the theatre company’s top staff.

The last time I was down in Sarasota I found that Florida State University had also taken over the administration of Ringling Museums (not to be confused with the Ringling School of Art and Design) which shared a parking lot with the Asolo. (At one time the Asolo Theatre Company performed on the Ringling grounds in an Italian Baroque theatre brought over from Italy.) The museum had been struggling financially for years and turned to the state for help.

Given that the Sarasota Ballet moved in to the vacant Film Conservatory space when that educational unit moved back to the main campus in Tallahassee, Florida State University actually exerts some control over three formerly independent arts organizations. Of the three, the ballet still retains the most autonomy because they are more or less a resident of a state owned building rather than subject to its governance.

A similiar thing happened in Orlando when I was working at the University of Central Florida. The Civic Theatre of Central Florida was in financial trouble. They turned to the university, merged with the university theatre and now after a couple of gradual steps the space is now a venue of the university theatre program. The old Civic Theatre operates in some of the spaces as Orlando Rep (though you wouldn’t know it since the Theatre Dept website doesn’t mention them). However, the board of directors is heavily compromised of people from UCF’s development, university president and arts and sciences dean’s offices.

While this state of affairs does show that the State of Florida does actively support the arts, one wonders if it is worth it in the long run. When you are beholden to the state, many of your decisions are open to scrutiny and questioning not only by your own board of directors, but by myriad people in state government.

A case in point, the Asolo’s agreement with Florida State Univ. was that the producing artistic would retire in 2003. He decided he wasn’t going to retire so the university decided it wasn’t going to continue to pay the salaries of the top 7 administrators if he wasn’t going to leave. The theatre board resolved to pay the $400,000 in salaries in order to keep him at the helm. The university also decided to pull the acting conservatory back to the main campus in response to the weakening relationship it was having with the professional company. This news pretty much horrified the community.

Since then, things have been resolved and the conservatory is slated to stay. (Though people are wondering about that in light of some recent events.) It just illustrates the dangers of looking to a state institution to save you.

There is also the question whether weak organizations should be propped up by the state and given the security to perpetuate poor practices on the tax payer’s dime or not. I personally would be heartbroken to see the Asolo close or the Ringling end up selling off all its art works because it couldn’t keep afloat.

But the truth is, the state doesn’t really know how to run theatres and art galleries. The conservatory faculty that has taken up residence as partners are focussed on education and not administration of the other organization. The state isn’t in the best position to come in and provide expertise and guidance as to what was done wrong and what steps can be taken to improve the situation. The best they can do is hire consultants to provide guidance in their stead. To the best of my knowledge this did not happen in any of these instances.

With cuts to both arts and education in many states, these organizations may find that they have just delayed the inevitable and that they may soon have to fend for themselves.

Front of House

One area I have been involved in either directly running or indirectly supervising nearly everwhere I have worked is the front of house. Depending on where you are, this phrase can encompass both the box office and house management or just house management. Today I wanted to focus just on house management.

Because box office handles money, the area is usually given the attention it is due. In the course of attending performances though it has seemed that the whole concept of house management is limited to instructing people to smile, hand out programs and point to the restrooms. This may be okay for the spring high school musical which only happens once a year, but anyone doing performances on a regular basis owes it to their audience to have formal processes in place.

Some theatres I have worked at have required the front of house staff to be certified in CPR and First Aid. I believe in certain categories of theatres in New York City it is required by law. This is one of the best indicators of how important the training of a house staff can be. If there is an emergency, they are in a position of being the first representatives of the organization on the scene. How they act and what they are able to do reflects most on the institution.

Even if it is not feasible to have all your ushers trained in CPR, there should be a procedure established to deal with emergencies. If there is problem who should be called? This doesn’t mean just dialing 911, but if you are on a college campus do the campus police need to be called, do you call the managing director, etc? Where is the phone that is used? Is it accessible? In some theatres the box office is closed up by the second act. If that is where the phone is and no one has been given a key, lives could be in danger. How do you communicate with the stage manager and performers that the show needs to halt to allow paramedics to enter in the next 3 minutes?

If there is a fire who makes an announcement? What doors are opened and where are ushers stationed to direct people outside? Are there enough flashlights on hand to address this situation?

If the power goes out who goes on stage with a flashlight to make an announcement while someone else calls the power company to determine how long the delay might be. What do you tell people about the refund policy if the show can’t go on?

In the course of my career I have been fairly lucky and had no fires, a couple heart attacks/strokes, a number of trip/falls and a few power outages. In all cases I was glad that I knew the procedure of handling and reporting these problems.

House manager and usher training is, of course, not all about emergencies, but the more mundane task of good audience relations. Knowing who to call to adjust the heat or air conditioning isn’t as crucial as calling 911 but it is important to the audience. The same is true of knowing what house seats are available to alleviate ticketing problems.

Their role of the front of house staff starts before the audience even arrives. Among the things they should be doing before the theatre opens is checking the cleanliness of the facility.

Even if you have a cleaning crew, it is useful to have ushers checking the lobby, restrooms and seating area for garbage that might have been dropped since the cleaning people were there. Burned out light bulbs should be noted, cigarette receptacles checked, trash emptied and bags replaced, front stoop swept, banners and signs fixed so they hang straight, etc.

It is very important that the front of house staff has access to cleaning supplies. It may be a revolting job, but often they are the ones called upon to wield a plunger in a toilet and a mop to clean up toilet overflow or vomit. Unfortunately, I have been faced with these types of emergencies far more often than heart attacks and power outages. I mastered the manuever of holding a can of air freshener at my thigh and spritzing as I passed through a crowded lobby by necessity.

Once the audience arrives ushers should be attentive to patrons and not focussed on talking to each other. Those who look lost or confused should be approached and aided. In many cases there isn’t enough seating in the lobby and folding chairs need to be brought out for people with mobility difficulties while they await the opening of the theatre.

Once the theatre does open ushers need to be pleasant, attentive and know how to accurately direct people to their seats. There should be a sufficient number of ushers stationed throughout the theatre to aid patrons. (I always found a minimum of 2 ushers per door with and additional 1 per every 100 seats in the theatre to be a pretty good rule of thumb. It provides a little flexibility if some people don’t show up.)

Once the show does start, ushers with flashlight should be strategically placed around the theatre and near the doors to aid in the arrival/departure of those needing to use the restrooms. This is one of the most difficult things I have tried to implement because inevitably the usher becomes involved in watching the show even if it is the 80th time they have seen it and miss the fact that someone is stumbling up the aisle and crashing out the doors.

There should also be a sufficient number of ushers in the lobby to help with late seating after the show starts. Before the appropriate interval for seating arrives, they should instruct the patrons about what is going to happen when they enter the theatre. I don’t know how many times I have been watching a show when the usher started instructing people after they entered the dark, quiet room.

If there is a particularly large number of people to seat, they should be lined up in reverse seating order (People for row M followed by those for J, G, E, B, A) so that the people can be “dropped off” as the group makes their way forward. Again, seems logical, but I have seldom seen it instituted unless I suggested it. I think it is because the ushers themselves share a perception that the job they are doing doesn’t take any thought.

After late seating has been taken care of, ushers in the lobby should be watching for people returning from the restroom so they can get the door for them. Not only is it a sign of good service and attention, but it prevents the door from making too much noise as it closes.

Intermission and the end of the show people are attentive, open and close the doors, etc and then help clean up at the end of the night.

One of the most important tools in Front of House Management is the end of performance report. Copies should be distributed to the administration and maintenance. Often stage management receives a copy as well. This is the way incidents are recorded and the status of the show is communicated to people who weren’t present. Often it lists what ushers didn’t show up, problems with the physical plant that need to be addressed, time the show and intermission started and ended, audience complaints, medical emergencies, if actors are wandering the lobby during the show, if there are a large number of people consistently arriving late, etc.

All this information helps people make decisions about how general operations and performances need to be run. Does the theatre need to recruit more ushers and train them better? Should the thermostat be moved away from an exterior door? Should alternate directions be provided so that people can avoid traffic congestion?

The front of house area is integral to the success of a performance venue because the response to emergencies and audience concerns rests so heavily upon this area. Providing at least key staff members with the training and information they need to address these concerns is essentially a necessity.

Board Questions

A month or so ago, I noted BoardSource.org as a resource for board related questions such as how to form one and what it means to be a board member. I wanted to revisit it and take a closer look at what it offers.

While portions of the webpage like the Topic Papers are only available to members ($137/yr, $250 for 2 years), there is still plenty of guidance provided in other areas. One of the services they provide are examples of “governance in the news” where they list a news story and then provide a brief commentary on the implications of the story.

The Q&A section is fairly large and briefly covers a wide range of topics. I thought I would summarize some of the contents just to give readers an idea of some of the considerations that go into non-profit board service.

Assessment, Effectiveness, Strategic Planning-These three sections deal with questions about the board assessing its effectiveness as well as how to evaluate the executive staff member.

Board Development and Composition/Structure-These areas deals with mission/value statements, effective board retreats, board size, term length, diverse membership without tokenism and the governance/nominating committee. The composition area also provides statistics about how many minority and female board members there are in the US.

Board Meetings-This is a large area of the website dealing with everything from how to run a meeting, how often to run them, sunshine laws, parlimentary procedure/Robert’s Rules of Order, attendance and minute taking.

Compensation-This section deals with the rare case of board member compensation (non-profit board members do not get paid, unlike for-profit members), doing business with board members and IRS sanctions for exploiting non-profit status.

Financial Issues-A very detailed and very important section that deals with audits, finding an auditor, questions a board should ask about finances and about audited procedures, investment policies, endowments, unrelated business income tax, assessing the budget.

Fundraising-Another big, crucial area that covers questions like: “Should board members be required to make an annual contribution” (and how many organizations do require it?), restricted grants, best solicitation methods, donor recognition, what foundations look for in board governance, case statements and fundraising resources.

Legal Issues-Still another important area for boards. Here they deal with conflict of interest, ethics, proxy voting, Director and Officer Insurance, Form 990, lobbying and political action committees, laws governing non-profits, sunshine laws and finding a lawyer and insurance agent.

Nonprofit Sector-This is just a general information area on non-profits. Talks about what they are, the difference between 501 (c) (3), (4) and (6) status, finding college courses in non-profit management, researching financials of non-profit orgs, etc.

Organizational Issues-Basically covers making the decision to become a non-profit and the paperwork and issues to be addressed to implement that plan.

Recruit and Orient- This section deals with deciding what type of people (profession-wise) will give your board depth, questions to ask potential members, information you collect from members, courting new members and whether to have board member contracts.

Role and Responsibility- Very important section, especially for those who have never served on a non-profit board. This area discusses differences between governing and advisory boards, why non-profits need boards, what to do if you don’t agree with the board decision, duties of a board chair, board member sabbaticals, disruptive board members and benefits of board service.

There are also sections (names are self-explanatory as to the contents) on Board/Staff relations, Board Chair/CEO relations, Roles of Committees and Canadian Nonprofit resources.

As I mentioned, the answers aren’t very detailed, but they do provide guidances as to where to find specific answers. The Q&A section would be valuable in providing a potential board member a fairly thorough overview of what non-profit board service involved.

Bloomsday or Doomsday?

On occasion I have had some crises of faith regarding whether I belonged working in the performing arts. However, I have never had a day when it seemed events were conspiring to tell me to find another line of work as I did yesterday. June 16 being Bloomsday provides a nice rhyme for the title of this entry. However, if you find James Joyce’s writing style to be strange, it might be an apt comparison because the day was rather strange.

I will keep names anonymous and details very general because there are some very nice people working hard to get me a job and I don’t want to seem ungrateful for their efforts.

It all started last week when I was offered a job by a gentleman at Organization A. It was a nice offer at what appears to be a very exciting place to work. However, I had an interview set for June 16 with Organization B which really sounded exciting and captured my imagination to some degree. I was sort of torn between putting Org A off until I could interview at Org B and the idea that it might do a disservice to Org B if I interviewed there knowing I had a job offer elsewhere.

I make every attempt to deal fairly openly and honestly with people. I try not to cynically play people off against each other to exploit a situation only for myself. In the end though, being practical and slightly paranoid, I decided I couldn’t official count on having the other job until I got it in writing.

It was fortunate that I took this stance because the next person up the hierarchy at Org A called me and offered me the job at significantly less salary. Apparently the person who offered me the job went on vacation without noting the salary I had been offered. Much to the superior’s credit, he resolved to personally work on getting me the salary I had been offered.

Meanwhile, I planned my trip to Org B in earnest. I was still intrigued by the opportunity and knew now I was correct in not counting my chickens too early. The trip to Org B was 2.5 hours but I gave myself 3.5 in case of traffic. Worse came to worse, I got there early and wandered around the neighborhood and reviewed my notes for the interview.

About 1.5 into the trip, my car broke down. The really crappy part was that I had taken my car in last week because I heard a sound that implied this would happen. The garage told me I was wrong, the problem was elsewhere and didn’t actually look in the place I felt it originated. However, I was right and a squeak turned into a crunch as my wheel bearing fused to the spindle and I went from 65 to 0 pretty quickly. It took me 4 hours to get it towed and fixed.

By that time Org B didn’t feel it was worth my coming down and said they would try to reschedule. I don’t hold much hope of actually landing the job though. I limped back home, depressed.

Once home I got an email from Org A saying they were sending my appointment before the chief executive for approval. Since I was told the chief executive had to approve the higher salary offer, I found reason for optimism.

Then I got a call in the evening that informed me that the position approval might be delayed slightly as the board had fired the chief executive and it might take the interim replacement a little bit to sort things out.

I have always thought of Fate as a subtle force, but after a day like that, it is difficult not to envision someone really yanking hard on the strings.

Useless Meetings Part 2

Yesterday I addressed a monograph on the value of conferences in the pursuit of developing cultural policy. The authors noted that generally, with the exception of really disorganized groups, meetings of this sort were not terribly valueable. My last entry looked at the barriers to success, today I want to review the solutions the authors suggest.

I should amend my former statement a little–the authors believe that conferences don’t contribute to the formation of policy currently. They do suggest ways to remove the aforementioned barriers so that constructive work might result. Among them are:

-“Build and foster policy communities within art and culture. Consider the creation of a convening authority an independent body, or honest broker, that can support special forums (what we are calling “policy thrusts”) to bring together different parts of the cultural sector to engage in focused and deliberate dialogue and to move from strategy and problem identification to consensus building, action plans, common research needs, and coalitions around pressing policy problems.”

-“Define problems, set agendas, develop policy alternatives and reform government services and programs. Arts leaders should encourage foundations and governments to create taskforces, working groups, and special commissions to advise and interject in policy conversations at the local, state and federal levels.”

In this regard they suggest keeping the focus of the taskforces limited “not simply “the arts in San Diego,” for example, but a topic that can yield practical policy recommendations: for example, youth and creativity; quality of life; spaces for creativity; cultural districts; creative industries; and support for working artists,etc etc..”

-“Improve methods to document policy discussions at annual meetings.” This seems to be exactly what Andrew Taylor’s band of graduate students have been doing at the National Performing Arts Convention. In fact, the report explicitly suggests using graduate students to act as recorders of “all policy-relevant comments. By identifying these statements, tracking policy concerns and more systematically documenting what is discussed, association staff and the broader membership can better gauge the policy dimensions of a conference session.”

-“Offer professional training and development: policy education through workshops.” Since many cultural administrators aren’t practiced in the process of policy making, the authors suggest workshops that empower people with the tools to do so.

-“Organize policy roundtables” As I mentioned yesterday, one of the research findings of this study was that conference participants felt more was accomplished in informal discussions after a meeting than at the meeting itself. The authors suggest that such post-event gatherings should be organized to encourage discussion by those who can attend.

-“Diversify participants and panelists and publicize and promote cultural policy expert.” As mentioned yesterday, the roster of speakers at conferences has become increasingly insular of late. The authors encourage not only inviting government officials, but people from other industries who can provide insight about policy development.

-“Call attention to the policy dimension of meetings…In order to highlight the policy dimension of meetings and to help attendees identify policy-relevant conversations, associations might consider identifying a “policy track” at their annual meetings…A track is simply a set of conference sessions that fit within a general approach or topic area. Many sessions can be cross-listed under more than one track.”

-“Conduct formal, in depth evaluations: National service associations should consider employing more ambitious evaluations – similar in scope to the recent pARTicipate2001 assessment in order to trace over a period of time the learning and action that results from a meeting. These evaluations can reveal how participants (from junior- to senior level arts professionals) approach meetings differently and how they take away from these gatherings.

-“Cross-sector initiative. Foundations interested in advancing cultural policy might consider supporting a special initiative to connect cultural policy to more established policy fields and help cultural leaders participate in broader policy discussions in their communities, states or regions.”

-“Integrate cultural policy concerns onto the agenda of other policy professionals. There is a wide gap between the professional planning community and the cultural policy community. Planners need to think more integrally about arts and culture, and they need to understand more fully how the arts can serve the goals of community/urban/regional planning.”

Some interesting things to ponder. I would certainly be more interested in attending conferences/meetings for policy education if people began to adopt this approach. (This is not to say I don’t enjoy attending conferences for the other educational and networking opportunities they offer. I have just been frustrated by a lack of what I perceived to be constructive, practical solutions.)

For all the material I directly quoted from the report, there is still plenty I omitted (specific examples of what the authors were referring to in many cases) so it would probably behoove anyone interested in policy formation to read the whole of the monograph.

Useless Meetings

Even though I know Andrew Taylor has been in Pittsburgh at the National Performing Arts Convention this past week, I have been checking his blog reguarly. Even though I have seen the same entry that he will be out of town about 5 times now, today I actually followed one of the links. He and about 20 grad students have been attempting to track and report the events of the convention in real time and report back to the convention before it is over.

The link I followed actually took me to the Bolz Center webpage where I noticed he had a link to a report by a group at Princeton University about the value of such conventions and meetings in forming cultural policy. The monograph, “The Measure of Meetings: Forums, Deliberation, and Cultural Policy” finds that with few exceptions, conferences don’t help set policy at all.

Because I often find conferences to be fairly useless in this regard, I was interested to see what the exceptions might be and what changes they suggested. Now it should be noted, they were just focussing on the value of conferences to formation of policy and not the value to networking, training or dissemination of new information to attendees.

The monograph is fairly long (106 pages, double spaced) and begins with exploring the elements and influences that contribute to policy formation in other arenas like government. Anyone with a general knowledge of the political process won’t be surprised to learn that government policy is often created outside of formal meetings. Likewise, special commissions formed to address a problem are susceptible to shape their findings by political pressure and there is no guarantee that the person/body which formed the panel will actually heed its advice.

They do cite evidence (also not terribly surprising) that face to face meetings are more effective to policy development than just sending written reports to the same people. However, the meetings/interactions have to be on going rather than just one time seminars or conferences in order to build trust and looking relationships between the members. There seems to be less trust in what one hears at this one time events.

The monograph points out a number of impediments to the formation of cultural policy

In the arts, not only is visibility low, but there are also few “focusing events” or crises that demand a policy response. Second, there are few existing indicators,
especially ones that can be counted, that point to potentially serious and urgent problems facing the cultural sector. Sectors like housing, for example, rely on indicators such as new home purchases, rates of home ownership, the number of abandoned properties, and the number of homeless; transportation has statistics on highway fatalities, airline safety, U.S. dependence on foreign oil, and the capacity of public transit systems. In health care there are indicators for the number of uninsured citizens, per capita health expenditures, infant mortality, and the spread of infectious disease, among others. The cultural sector lacks these indicators, especially at the national level. Third, compared to other domains, there are few well-organized stakeholders in the cultural sector that exert consistent pressure on the political stream. Fourth, the cultural sector lacks a major public agency or department, where resources and decision making authority is centralized and where policy activity coalesces. Finally, the cultural policy community is highly fragmented with little agreement on common policy problems or concerns.

Part of the reason why conventions are such poor venues for forming cultural policy is that this is rarely the purpose of the gathering or it is poorly organized if it is.

However, a scan of the field indicates that, compared to other policy domains, strategic policy- focused convenings (task forces, commissions, and study groups) are not a regular part of the arts and culture landscape and remain underutilized policy tools. There are exceptions, some of which we will discuss below. Nevertheless, we argue, that those meetings that are organized around cultural policy issues tend to fall short of many of the criteria important for altering the public agenda or influencing decision makers. Arts meetings usually produce reports with vague and general recommendations that have little direct connection to specific policy actors; they often discuss broad issues, but fail to define clearly problems that have immediate and recognizable sequences.

They typically over represent the arts community and fail to engage effectively other policy areas and leaders from other sectors (they fall into the trap of “preaching to the choir”). Tepper and Hinton 31 Arts meetings rarely take into account the political opportunity structure, nor do they include a political strategy to move findings or recommendations into action. Dissemination and follow- up is often weak and special convenings and commissions in the arts tend to call for additional resources and new programs (“wish lists”) rather than
examine how existing programs and resources might be improved (administrative reform). Finally, these convenings rarely collect new data, nor do they involve a systematic and rigorous investigation of an issue.

In policy making, the paper identifies 10 steps that must be mounted to create good policy: Trends, Strategic Thinking, Concerns and Problem Identification, Policy Alternatives, Windows of Opportunity, Policy Barriers, Consensus Building; Selecting a Solution; Setting Priorities, Action Plan – Assigning Responsibility, Policy Enactment, Policy Implementation, Evaluation and re-design.

The study the authors conducted found most conference participants (73%) focused on the first three steps and very few (27%) focused on any steps beyond that. The authors point out that while this may make it appear that the arts are a “culture of complaint and not activism,” most conference enviroments are not designed in a way to facilitate a transition from broad to specific thinking.

A reason why conferences may not be designed to aid in effective policy formation is perceptual. The authors found that people had a “top down” view of policy making beliving that government, national organizations and foundation program officers were responsible for policy formation.

There is also a perception that the big cultural organizations set policy and that studies of cultural institutions only examine and discuss the needs of the large players. The smaller ones feel they have no choice but to follow in their wake if they are to survive because others are setting the standard for what is to be presented and funded. Conferences are seen as a good place to pick up short term strategies and best practices, but not as a forum for long term policy development.

Another obstruction to creation of policy is who is being invited to the conferences:

“[T]he vast majority of all speakers and panelists represent nonprofit organizations and that most of these are from arts-based nonprofits (both presenting and non-presenting organizations)…In fact, government representatives are visibly absent from the programs of the major
presenting arts associations…From our perspective it appears that, associations look to their own backyards when searching for speakers and panelists. In addition, if we look at trends over time (table 8), we find a decrease in the number of representatives from government and in the number of non-arts
related nonprofit speakers…In spite of the frequent rhetoric by cultural
leaders of imploring arts advocates to build bridges and make connections to other sectors and fields, it appears that, at least in terms speakers at the large annual meetings, we are increasingly drawing from within rather than from outside the arts.”

Tomorrow I hope to discuss the solutions the monograph suggests for more effective policy creation.

More on SAAs

As I was reading the Rand report yesterday, it seemed that the report itself just expounded a bit more upon the summary at the beginning of the document. As a result, I chose to publish my blog entry. However, when I reached the section on future initiatives by State Arts Agencies (SAAs), I realized there was some interesting information to report and so, I continue today.

The Wallace Foundation granted funds to 13 SAAs to support their State Arts Partnerships for Cultural Participation initiative (START).

“By many measures, the successful proposals were quite innovative. Several START agencies proposed to teach themselves the latest audience-development and other participation-building techniques so that they in turn could pass them on to selected local arts organizations. Several also proposed to create new grant categories for demonstration projects to model these techniques. Relatively few of the proposals, however, looked beyond traditional nonprofi t arts providers as their instruments for boosting participation.”

The Wallace Foundation brought in Mark H. Moore to speak, a professor from Harvard’s Kennedy School of Government, to speak with the SAAs. Moore has focussed a great deal of work “on developing concepts and tools for public sector strategic management.” After working with him, the SAAs shifted their focus to examining themselves as public service agencies with participation boosting activities receiving a secondary focus.

In theory, all SAAs serve the public interest. But on examination, they found they were really focussing their efforts to help artists, art lovers and arts organizations. Grants were distributed according to “whether programs ‘meet the needs of the field,’ not the needs of the various communities around their states.”

The SAAs are beginning the planning of new programs no longer tend to fund the same organizations on an annual basis.

“They are eager to develop all sorts of partnerships-be they with other government agencies, non-arts civic institutions, local communities, for-profit and amateur arts groups, etc.-any person, group, or institution with the potential to get more and different kinds of people involved in the arts is a candidate. However, even these START agencies are quite anxious about diverting scarce resources away from artists and arts groups they have long known and respected.”

As a result, the SAAs have been changing granting criteria to encourage arts organizations to pay better attention to serving the community needs. It will be interesting to see how private foundations respond to the change in the way SAAs support arts organizations given the Independent Sector paper I cited in April encourage long term support of non profits.

The Rand report cites an interesting anecdote illustrating the way funding policy is shifting.

“A jazz presenter, recounting his dire financial situation, was pleading for money from the agency. The staffer, who has been very involved with the START initiative, responded, ‘We don’t give you money because you need it.’ Startled, the jazz presenter replied, ‘You don’t?’ ‘No,’ said the staffer. ‘We give you money because you deliver something specific to the public that the state would like to have happen.’ According to the staffer, at some level her agency understood this prior to START, but lacked both the framework and the language for making it clear. Now they are in the midst of figuring out what that ‘something specific’ looks like in order to explain it to their would-be grantees. Most of the START agencies are doing likewise.”

The report notes this sort of approach will probably begin to alienate state arts organizations a little. Even though they may not lobby for SAAs as they once did, arts organizations are still better advocates of them in the political arena than members of the general public. The report also notes that legislators might not be pleased if prominent venues in their districts are denied funding. One of the first priorities they suggest is that SAAs begin to strengthen their political ties. The report also encourages SAAs to work hard to quantify the often hard to measure benefits of the arts on communities.

Ultimately, what the SAAs need to do is go to where the people are and discover what it is the people want so they can serve the public at large better. (How this will jibe with The Artful Manager’s recent discussion of the Simple Truth 1 that the general public doesn’t really know what they want remains to be seen.)

State Arts Agencies

Thanks to Artsjournal.com, a study of state arts agencies done by the Rand Corporation came to my attention today. State Arts Agencies 1965-2003: Whose Interests to Serve by Julia F. Lowell took a look at how 13 state arts agencies were fulfilling the purpose for which they were created. The report feels that the recent cuts to state arts agencies (SAAs) by state governments may turn out to be more than just a passing thing.

The report is prefaced by a summary of the history of SAAs from 1965 when they were first beginning to be formed. They first came as a way to decentralize the power of the NEA and prevent it from becoming “European-style ‘Ministry of Culture’.” Many were formed for the sole purpose of getting federal funds rather than from an interest by states to join in the arts funding trend. Among the assumptions of early agencies was that only high arts like ballet, opera, orchestras, etc. should be funded rather than individuals and community groups. As a result, the interests of a small group of arts buffs rather than the public as a whole was served.

There was a revolt against this view as many people felt the views and cultures being presented represented too narrow a portion of what was available and that the interests of too small a group was being recognized. Many states decentralized themselves and local arts agencies were set up to direct money to community interests. A consequence was that:

“The political impact of the changes they introduced was disappointing: Local arts councils received much of the credit for regrants run through the budgets of decentralized agencies, and community-based artists and arts organizations did not turn out to be an effective lobbying force. At the
same time, many of those who believed firmly that preserving and nurturing the high arts should be an arts agency’s first priority began losing their faith in SAAs.”

In the 1980s, the decentralization of the 1970s lead to a drop in support of SAAs by the major arts organizations. Many lobbied on their own behalf for funding rather than for support of the SAAs.

The 1990s of course brought close inspection of how public funds were being used to support the arts. SAAs were in the position of trying to convince the public and legislators that the arts were important to people’s lives and that SAAs were important to the arts.

Today, supported by grants from the Wallace Foundation, some SAAs are working to refocus themselves to represent the entire population of the state rather than just arts attendees, organizations and individuals artists. The report promises to monitor the strategies and tactics each participating SAA uses to generate monographs in the future.

Binding of Art and Science

Some positive movements lately on the job search front kept me from posting yesterday. We will see what develops.

I came across an essay by John Eger titled “The Future of Work in the Creative Age.” It sort of added another piece to the puzzle of how to attain Richard Florida’s creative communities. In a time where outsourcing fears cause anxiety about one’s job future, Eger says the US should focus its efforts on cultivating creativity.

Many, like the Nomura Research Institute, argue that the stage is set for the advance of the “Creative Age,” a period in which America should once again thrive and prosper because of our tolerance for dissent, respect for individual enterprise, freedom of expression and recognition that innovation is the driving force for the U.S. economy, not mass production of low value goods and services.

Today, the demand for creativity has outpaced our nation’s ability to create enough workers simply to meet our needs. Seven years ago, for example, the Alliance of Motion Picture and Television Producers asked the governor of California to “declare a state of emergency” to help Hollywood find digital artists. There were people aplenty who were computer literate, they claimed, but could not draw. In the New Economy, they argued, such talents are vital to all industries dependent on the marriage of computers and telecommunications.

He goes on to mention a couple schools which are rearranging their cirriculum to integrate an arts focus. He also quotes HP CEO Carly Fiorina as saying soon pools of skilled creatives will replace tax incentives and infrastructure as the elements which entice industry to a locality.

He suggests that divorcing the arts from math and science of the last couple decades has actually been detrimental to America’s ability to compete in these areas. He points out that Einstein played violin, Galileo wrote poetry and Samuel Morse painted portraits. They may not have had the time and talent to become virtuosos in these pursuits, but the implication is that they supplemented the quality of the scientific products of these men.

Unfortunately, the subtle influence of arts upon scientific accomplishment and vice versa is one of those areas that resists precise measurement by standardized testing and other empirical measures. Only after a sustained shift in policy are we likely to realize the benefits of a more holistic education and exposure.

Who’ll Stop the Rain?

My apologies to my readers, my days since my last entry have been rather full with the preparation and execution of the festival. On Thursday at about 4pm, the forecast for Saturday changed from sunny to rain. To avoid the problems of past years, the executive director cancelled the craft portion of the festival and had the craft fair coordinator call all the vendors to tell them not to come. This decision was not popular with many people, including some board members. The real strange thing was, despite the change in the forecast, there was actually a surge in ticket orders on Friday.

The festival coordinator wisely moved some of the tasks to be completed on Friday to Thursday and we spent most of Friday moving sheets of aspenite to staging areas to be used if the grounds got too muddy on Saturday. The executive director also had crushed concrete laid down the length of one of our parking fields. We had done this a couple years ago in another field, but there has been a desire to preserve the green space of that particular field for a few years now. Given that the executive director helped tow 150 cars out last year, I believe he decided the paved lane across the meadow was the lesser evil.

In the end, it did rain, but the mantra of the day was “This isn’t as bad as last year.” It was rather muddy, but because of the preparations and lower volume of rain, only three cars actually had to be towed out. (Other cars got stuck, but they extracted themselves before the tow vehicle could arrive.)

The fact we had less rain didn’t keep the lighting and sound trucks from becoming embedded in the ground. Last year nearly everyone was freed by 10:30 pm, but mysteriously this time I was up until 1:30 am getting the two equipment trucks pulled out. (My contribution actually consisted of shivering in the drizzle while the tow truck crew winched trucks forward, pulled ahead, winched them along a bit more, pulled ahead, etc. However, there had to be a representative of the organization on hand until the grounds were vacated.)

Sunday morning I had to run to Philadelphia to pick up performers at their hotel and transport them to the train station. This probably wouldn’t have been necessary in most cases except they were hauling equipment and instruments which a taxi wouldn’t have been able to accomodate. Then it was back to the festival grounds to start the clean up. As usual, few of the volunteers who signed up to help clean up showed up. We seldom give festival admission to people who only sign up for the day after so we weren’t cheated out of tickets.

The day was long and hard, but fortunately this year I am not a full time employee so I got to go home at the end of the day when my contract was up. The full time coordinator and her assistant will be tackling the remaining portion of the clean up over the course of the week. Most of the heavy work was completed yesterday so they will be faced with tedious chores like putting signs and tables back to where they are usually stored.

I, on the other hand, am returning to my job search and will go back to writing more from a research point of view. As I suspected, if any arts organization tries to have a person blog about their experiences during the process of creating a work, the product might be intermittantly produced due to the demands of the job exhausting the writer.

All in all of course, an enjoyable experience.

Watchin the Skies

So with the 5 day forecast out today, ticket sales for the festival started to pick up. I had already been consulting Accuweather, Weather Underground and Weather Channel websites for the last couple days to see what the festival weather would be like.

Because it rained rather extensively last year, we really need good weather this year to maintain people’s faith in the event. Even if it does rain and the rain insurance helps defray the losses, if the weather is lovely next year and no one buys tickets because they have been disappointed two years in a row, there is nothing to help stave off losses. So far Thursday through Saturday looks beautiful. Sunday looks a little iffy so we are praying the weather system doesn’t speed up any.

Because Appel Farm’s residential arts and music summer camp starts 2 weeks after the festival ends, we will be rushing to clean up the grounds on Sunday. It won’t be too productive if it does rain or have thunderstorms that day. Though the worst thing to have happen is to have a rainy festival day and then a rainy clean up day. It sort of adds insult to injury. You are miserable the day of the event and then miserable cleaning it all up.

I am rather proud of the festival coordinator this year. Not only has she been good about planning the event, she has started dreaming about the festival and waking up in the middle of the night to make notes to remember things. I would be worried if this wasn’t happening to her. It would be a sign she didn’t really “get” the scope of what she was about to create.

In years past I would actually wake up in the middle of the night and call my office voice mail with notes for the next day. Unfortunately, since I didn’t have to actually get up and turn the light on, I would be in a half daze while I dictated notes over the phone and consequently had to replay the messages the next day to figure out what the heck I was mumbling.

Most of today was spent handling rather boring, picayune but necessary details of the festival. I stuffed all sorts of support information into volunteer packets so they would know how to do their jobs better. I moved tents and other equipment to staging areas so that the Saturday morning set up crew will have a straightforward job.

Tomorrow is the big shopping day. While we have someone to cater the volunteer and performer meals, there are quite a number of items that performers request that it would cost too much to have the caterer provide. Tomorrow we will be running to a food warehouse and grocery store to pick up cases of water, soda, beer, milk, breakfast foods, cookies, etc, etc, etc.

We actually had the road manager of one of our performers call today because she was concerned about how closely we were paying attention to the hospitality rider she provided. This is a valid concern because often festivals skimp on such details and treat the performers rather poorly. While we don’t go overboard to ingratiate ourselves to performers, we do pay attention to detail. We have actually had bands announce from the stage that they just had the best meal they had ever eaten at a festival.

We make sure we take care of performers because we are a small festival and there isn’t the prestige associated with playing here as there might be at other festivals where artists will put up with the poor treatment just for the exposure. Taking care of the performers helps us attract bigger and better artists in subsequent years because word gets around that we offer a good experience and people are more apt to say yes.

In any case, we had the woman who heads up the hospitality area call the road manager to discuss any concerns she might have. When our coordinator said she had received the hospitality rider two weeks ago and had been supplied with the shopping list I am going to use tomorrow and that the list specifically noted which items were for the artist’s personal use, the road manager was apparently really relieved.

To some degree it is puzzling to me that performers have such negative experiences in their travels. The type of treatment we offer is not difficult to implement. If it wasn’t for the praise we receive, I would generally assume we are sort of bumbling along at about average. I guess it is a matter of being in the habit of being attentive that makes it so easy to offer good service.

Now A Word From Our Sponsors

Festivals being fairly expensive to run, especially with the vagarities of weather, Appel Farm has had sponsors for a number of years. At one time it was a bank, but now it is Comcast Cable with Target Stores sponsoring the Children’s Village.

There are some who don’t like the fact we accept money from the evil cable behemoth. I have to say in dealing with them that this is a case where the parts are actually greater than the sum. The festival doesn’t get its money directly from the corporate offices but rather through the local offices. The corporate offices allocate a certain amount of money to the local regional offices to distribute as they see fit. The amount the festival recieves is closer to the amount a theatre or ballet might receive from a production sponsor than the amount stadiums receive for naming rights.

The local folks are really wonderful to work with. They very cooperative and not at all demanding for attention or special treatment. The biggest problem one might say we have with them is that after sponsoring us for 4 years, ironically there is no cable service to Appel Farm. The cable stops a mile down the road which has meant that the intern house and summer camp staff has had to rely on rabbit ears to get any reception.

In return for their money, Comcast gets to put some banners up, places a big bus on the grounds where they distribute literature, has a couple people running around in Nickeloden and Cartoon Network cartoon character costumes and use one of our buildings for a reception. They also get a block of tickets for the event which they use to invite government officials and other they want to woo to the festival. These folks also get to go to the reception they hold.

They order whatever tents, tables, chairs and linens they need from the same tent vendor we use so we take responsibility for pointing out where these things need to be placed when the delivery truck rolls up and that is the extent of our involvement with the technical details of their reception. (Though there are about 4-5 meetings in the winter to review the previous festival and to hammer these details out well in advance of the event.)

Once the festival is running, they are really pretty low key. We only have 2 people assigned to help Comcast the entire day. One makes sure they have all the tables and extension cords they need, the other helps them process the VIPs they invite to the reception. In some regard the reception is almost an added bonus for the Farm because the executive and development directors have the opportunity to do a little lobbying of state lawmakers about the arts funding situation.

Last year they even did a documentary on the festival and recorded mini-concert/Q&As with 6 musicians for their programming line up. This year they are coming back to get a few more shots for the documentary because the rain last year didn’t make for the best representation of the festival.

All in all the relationship has been fairly productive for all parties. There hasn’t been any pressure brought to bear in order to influence artist selection. Other than some star struck autograph seeking, no one has thrown their weight around to get special access to performers or uttered an arrogant “Do you know who I AM!” Some of this is due to the atmosphere of the festival and the fact that the people who are fans of our line up aren’t usually the type that use bullying to get what they seek. The rest is just because at least this particular segment of the corporation is staffed by nice people.

Support Your Local Artist

Talking about how the community supports Appel Farm got me to thinking about how Appel Farm’s Festival lends support to the community. I don’t necessarily mean in terms of gas and food purchased locally though that is certainly an aspect of the support. One aspects of the mission to support artists is manifested in the free admission craft artists are given to the craft fair.

What this means is that the festival doesn’t take a cut of the money they make, nor do they charge the crafters an admission or registration fee. The artists take home whatever money they make. The craft show is juried however to ensure diversity in the offerings. The offerings have to be original works. Work created from kits or people acting as vendors for other people’s work is not allowed. As one might imagine, even with these restrictions, there are always more people applying than there is room to accomodate. (Only slots for 60 vendors.)

The wares cover a wide range of disciplines. There is a sheep to shawl demonstration (shear the sheep, card the wool, weave the wool), ceramics, metal jewelry, hand made musical instruments from around the world, weavings, paintings and blown glass to name a few.

Appel Farm also has a partnership with the Perkins Center for the Arts (perkinscenter.org). They built a wood fired kiln on Appel Farm’s grounds and they use it to create ceramics in their classes and Appel Farm’s campers get to fire their creations in it over the summer. As part of a grant program, artists are chosen to participate in the creation of works in the kiln (which is actually only one of three wood kilns on the Mid-Atlantic seaboard). There will be an open exhibit in the Appel Farm art studio so their kiln work may be displayed. If they want to sell anything, they must have a separate display outside so that the other artists don’t feel they received preferential treatment.

It may not be making a huge or immediate change in the lives and fortunes of these artists, but the free exposure and the support they receive from the festival certainly facilitates the process a little.

Community Festival Support

One of the things that is great about the Appel Farm Festival is the support it receives from the various local governmental agencies. The county road department mows the sides of the road for the festival and allows us the use of the snow fencing (granted, they store it on our land.)

The sheriff’s and state police are always very generous with their personnel. They enjoy the event because it is non-alcohol and the genre of music isn’t conducive to rioting.

The next township over lets us borrow tower lights so people can see where they are going when they return to their cars at night. Our township allows us to borrow recycling bins so we don’t have to buy or store them. (Though we certainly do clean them.)

The only negative has been that the police in the boro next door usually end up ticketing attendees as they pass through town. Granted, they always strictly enforce the 25 mph limit, but when you have 12,000 people attending, there is likely to be a high number of people to ticket. This has really just been the police making this decision. The mayor has asked them to give a little leeway in the past and it hasn’t worked. Recently, the trade off has been that the county places a digital sign showing a driver’s speed next to the big red sign that says speeding is strictly enforced. There haven’t been complaints of the boro being a speed trap in the last few years now.

All this support is the type of thing that is supposed to happen between an arts organization and it’s community. Granted, it helps in some respects that the center is located in a rural environment where you can establish some nice relationships. On the other hand, the surrounding community has always been a bit more conservative than the employees, campers and visitors to the center. Over the last 40 years, there has been some whispering about what people assume is going on 2 miles down the road.

Very few people in the local community volunteer or attend events at the arts center. That is changing slowly now because we have started offering afterschool classes for kids and adults in recent years. The honest truth is that people 10-50 miles away know more about what goes on at the arts center than those that live within 5 miles.

This is not to imply that the people nearby are uncultured, bigotted hicks. It is just that their interests haven’t aligned with what the arts center has offered until recently. Some of that might be due to the fact that more people who work in Philladelphia are slowly creeping into the area. And some of the current group of 20 somethings were the beneficiaries of the center’s school outreach programs in their youth.

There is also a deep running loyalty and helpful ethic to the local population. One year I was stopped on the side of the road putting up signs for the festival and no less than 6 people stopped to ask if I was having car trouble in the 20 minutes I was there. Last year, with all the rain we had, right around the end of the festival, a couple farmers and their sons came riding up on their tractors and asked the executive director if we needed help pulling festival attendees out of the mud (Boy did we ever!)

Some people may not totally understand what the arts are all about and may not be comfortable with what the local gossip says it is all about, however, they do know what a person in need looks like. To some extent it may be a relief knowing how to react and participate so they do wholeheartedly.

Augers Well

So for those of you who have never been involved in producing an outdoor music festival on 176 acres, harken unto my words. The Appel Farm Arts and Music Festival (www.appelfarm.org/festival/index.html) that I am working on over the next two weeks is all these things and more.

Last weekend, volunteers began erecting 375 stakes at 12 foot intervals across the main part of the grounds and attached snowfencing to it. This coming weekend they will be finishing the job. They will also be lending a hand trimming brush, painting the stages, folding towels, building temporary privacy walls, preparing the hospitality rooms, erecting signs, etc. If the volunteers auger well–drilling holes for the posts–we should be finished with all this around 3:00 as has happened in the past.

More people will come in during the day next week to help prepare the grounds with things that had to wait, answer the phones and fill volunteer packets.

Today, however, was spent planning how to best employ the volunteers. I will be going out tomorrow to begin flagging areas that need to have hole drilled, some of which will be done in cooperation with the box office because they have a system devised which makes the traffic flow more efficiently.

A couple years ago, I had to revamp the entire entryway layout in recognition of the post 9/11 environment we were operating in. We were already checking coolers, etc for alcohol because we are a non-alcohol venue. However, doing a more thorough check meant training screeners better as to how they could go about checking belongings. It also meant the process would take longer.

Many people arrive hours before the event so they can be among the first to rush to the stages and set up blankets close up. I essentially designed a large, secure waiting area where people could stand after they had been screened so they weren’t delayed when the mad rush for seating began. Unfortunately, this required moving the box office elsewhere and revising the pedestrian traffic a bit. The eventual result was a much more efficient system than we had before I think.

Another portion of the day was spent creating evaluation sheets for area supervisors. The festival itself requires about 500 volunteers and they handle almost every aspect of the day from security to stage crew to hospitality to garbage pick up. Veterans serve as supervisors of other volunteers and evaluate their performance so we can make decisions next year about who can be promoted or perhaps moved to a sensitive area and who we want to avoid having volunteer next year.

This system has really worked well over the years. When you are working with volunteers, it can be a little problematic when it comes to sensitive areas like security, stage crew and hospitality. People expect professionalism. This is especially true of the performers who certainly don’t want the crew sloppily handling their equipment or the hospitality people asking for their autograph.

One of the ways we have ensured quality is that we don’t openly solicit volunteers for stage crew and hospitality. Getting assigned to the area is by invitation only, either by the area coordinator or the Appel Farm staff.

One big problem that some festivals have that Appel Farm has avoided is the formation of cliques within certain areas. Some places, you have to know someone to get in any area other than parking or trash pick up. The job areas are often run like personal fiefs. Not only do you face expulsion if you anger the hierarchy in the group, but if you are in another area that depends on their help, you might find their assistance evaporates or is slow in coming as punishment for your offense. No matter that is makes the entire organization look shabbily run.

Since all assignments are ultimately processed by the permanent staff who tend to recommend people of their own for these plum positions, there is usually a mix between people who know each other really well from other festivals and people who know each other really well from working on other concerts at Appel Farm.

The vibe of the festival has really always been more about cooperation with each other and enjoying the day than jockeying for better positions. Last year I almost broke down crying with appreciation. It had been raining heavily for 6 hours and people were still showing up for their volunteer shift because they knew it was important for them to be there. I was extremely touched by their dedication to the organization and their promise to be there unconditionally.

First Day on the Farm

As I noted in my last entry, I am back at the site of my last job for the next two weeks helping the woman who currently has the position prepare for the arts and music festival. I have to say it has been a lot of fun. While the living conditions are a bit more primitive than the one I left (I have to cook my meals in the kitche n of another building in which other people actually live), not actually being responsible for the planning and execution of the event is rather novel and enjoyable.

The transition from leader to follower has been less of a problem than I expected. I was afraid I might inadvertently start saying annoying things like “When I did it, my system was…” or “What you should do is…” Granted, I hadn’t done anything like that when I was answering her questions by email the last few months. Email gives you time to edit your method of expression where live conversation does not.

My other fear was that I might have been hired back because the administration felt the woman who followed me in the position wasn’t quite up to par. People have quietly been hired to help out on a temporary basis before. I didn’t want to be placed in a position where I was expected to quietly clean up mistakes and oversights.

Fortunately, she seems to be on top of everything quite well and I really feel no urge to discuss why my process was better. I didn’t really expect I would, but when someone else is doing a job you felt a deep ownership and investment in, there is always a chance you will recoil in horror at how the other person is ruining what you worked so hard to build.

This is not to say I haven’t wondered what the method to the madness was in a couple of instances and felt some concerns were being addressed a little late in the game. It is my first day so I don’t see the whole picture and I really don’t think things are going in the wrong direction.

My first time doing the job I wasn’t as efficient as the subsequent festivals. I see my place as giving advice to help her avoid problems, but not pressing my opinion upon her so that she can make her own decisions. I don’t plan on being here next year so the more problems she can solve herself, the better. If we end up staying awake until 3 am the night before the festival, I will be there carrying out her directions and not muttering I told you so.

Of course some of this confidence may also be due to the fact that the person who was my assistant on the first festival returned from overseas to help out this year and the person who assisted me last year will be coming in a couple days early to help out this year. They were both crackerjack assistants so my presence and advice is hardly needed this year. And I know they will stay up until 3am with us helping get things done.

On the other hand, their return also means all the festival coordinators who were present when it rained on a festival will be in one place. This year will either verify the curse or be sunny and redeem us.

In future entries I will try to focus more on the process of putting a festival together than talking about what a terrific guy I am not to lord my superior knowledge and experience over the person who inherited my mantle. While I am personally pleased with myself because it might have been a different story 10-15 years ago, it isn’t particularlly illuminating or interesting to the reader and even I get tired of talking about myself!

Slight Shift In Format

Starting Sunday, I am supposed to go and help set up the Appel Farm Arts and Music Festival for two weeks. Since I won’t have the time or access to all the research materials I do from my home base, I thought I would change format for those two weeks and model my blog after Sam Bergman’s Road Trip blog on Artsjournal.com.

It will be fun reflecting and reminiscing. It will also provide an opportunity for me to explore the viability of using blogs as an exercise to explore the processes and choices that are made, discarded and perhaps revisited as I suggested way back when I started blogging.

Hope you will join me. It should be fun.

Drucker on Personnel

I read the last two chapters of Peter Drucker’s Managing the Nonprofit Organization last night. Reading it has convinced me that I really need to go out and buy the book because its insights and guidance is too valuable not to have nearby as a reference source.

The last two chapters deal with collecting a good staff of paid and unpaid personnel and developing yourself, respectively. I fear a discussion of the qualities to look for in an employee will devolve into me holding forth as to why I am qualified under his criteria for all the jobs I have recently applied.

I will say that he gives very solid, well considered advice about the process of interviewing and training people. I gained a great deal of insight into where I and others may have made mistakes in our hiring and training processes. He extends the ideas I mentioned yesterday about communication and conflict resolution into creating and developing constructive relationships with staff, volunteers and board members.

The chapter on personal development affirmed I was correct in looking for a different position that would challenge and engage me. Even though things turned out badly for me when my employers learned I was looking around, it was a far better move personally (though not economically) than deciding to stay out of fear of the poor employment environment. (There have been between 60 and 300 applicants for each job for which I have interviewed. I hate to think how many may have applied for those I haven’t.)

One encouraging element of my recent experience is that I have really begun to feel that I am interviewing with organizations I deserve and which deserve me. I don’t know if it is a change in attitude and perception or if really good organizations are beginning to have opportunities for which I am suited.

Though there might be some more things I could be doing to improve myself. The process of writing this blog and the research it has entailed are exactly the type of self-development activities he encourages. Now to get someone to hire me and pay me for all the experience I have accumulated and all the value I have added to it in the course of writing and researching!

Although I read a great deal, I usually regard the activity as highly personal and don’t voice my recommendation of books. However, I obviously do so in this case. It isn’t very long, but it packs a lot of useful advice into a small space.

Drucker on Management

Continuing with the Drucker thread. He says that non-profits don’t focus enough on performance and results. He contends that while it is extremely hard to measure, it is more important in the non profit world than in the for profit one.

The question is how are performance and results measured? Most arts organizations talk about educating the community, but they measure success by the number of people who pass through the doors. How many times does an arts organization even survey its adult audience in regard to how much more they feel they have learned since they started attending performances?

Is performance measured by how quickly an audience can be processed? Is it how politely they are handled? Is it how often they return or tells their friends? Is it how diverse the audience is? Is it the size of the audience or the impact you have in the community?

Performance and results are informed by the organization’s mission. The problem, Drucker says, is that: “People are so convinced that they are doing the right thing…that they see the institution as an end in itself…Soon people in the organization no longer ask: Does it service our mission? They ask: Does it fit our rules? And that not only inhibits performance, it destroys vision and dedication.”

He lists a number of do’s and don’ts. His most important do is focussing the organizational information and communication flow. Each person, he says, should be asking what information they need to do their job correctly and what information they can provide others so they can do their job well. This doesn’t simply apply to coworkers, but to educating ones supervisors as well. Everyone from the executive to the volunteers are responsible for providing information to others along the chain.

Drucker speaks of setting the standard of success high. It is better to be slow at approaching the standard than to set the standard too low and thus inhibit progress beyond that point.

One of the most interesting parts of his management discussion revolves around decision making. He echos some of my earlier thoughts when he points out that many times executives make decisions subordinates are able to make. The best decision makers make few decisions and they focus on the tough decisions rather than tackling the easy, but irrelevant ones.

His idea is that the best way to make decisions is to try to discover what the true decision being made is. Is it not really about cutting the budget, but actually about abandoning a segment of the institutional mission? Will diminishing the funding of one area essentially make the functions of other areas extraneous and in need of cutting themselves or merging into other areas?

This idea seems to be core to his ideas on conflict resolution. He suggests looking at the real core issue rather than the ancillary ones that lead to people calling each other names.

An example to tie both these idea together– You may decide to decrease the size of an event to save money. Suddenly half the office is fighting with the other half, shouting that the cuts should come from the other’s area. The real issue isn’t that someone will have less money to work with as much as the decision signals that the organization’s focus will no longer be on a certain segment of the market. That segment may attend 90% of the other events, but the one being diminished is a signature event for that demographic. The ultimate consequence may end up being that the people who dealt with activities for that segment will be dissolved or have their duties shifted to other areas. This is the topic that needs to be addressed, not whether the cut should be shared across the organization instead of borne by one area.

Drucker underscores the need for dissent. He uses the example of Franklin Roosevelt who had the rule that: “If you have consensus on an important matter, don’t make the decision. Adjourn it so that everyone has time to think. Important decisions are risky. They should be controversial. Acclamation means that nobody has done the homework.”

He points out the dissent is not conflict. In fact, he quotes political scientist Mary Parker Follet who said “when you have dissent in an organization you should never ask who is right. You should never even ask what is right. You must assume that each faction gives the right answer, but to a different question. Each sees a different reality.”

To go back to the example of cutting a program. One faction may see the cut as abandoning the character of the organization. Another faction may see cutting it as a path to expanding what is great about the organization. They are both right because they are talking about two different questions-maintaining character vs. increasing efficiency.

He encourages cultivating dissent and disagreement because getting it out in the open lets people feel they are heard and makes you aware of the objector and what their objections are. It provides the manager with the opportunity to come to some accommodation that will help them accept the decision even if they don’t agree with it. He also points out that this process can reduce conflict by showing that the people on the other side differ with their point of view rather and are not “stupid or malicious” by nature.

I have to say from my own experience at a few organizations, but for and non profit, that this is some valuable advice. With all the pressures directors and managers face in trying to run an organization, these guidelines are not easy to follow. Having read these chapters, it suddenly becomes clear to me what those who employed what Drucker suggests were trying to do. It also opens my eyes to how they succeeded in many little ways I hadn’t recognized at the time.

Good stuff I say!

Marketing by Drucker

To continue the discussion about Peter Drucker’s thoughts on Non-profit management that I started yesterday, I thought I would look at his view of marketing.

There are a number of interviews included in Managing the Nonprofit Organization where Drucker asks different people their views on a set topic. One of the interviews associated with marketing features Philip Kotler who teaches at Northwestern University. One of the things he says is that many people confuse marketing with hard selling and advertising.

He says “The most important tasks in marketing have to do with studying the market, segmenting it, targeting the groups you want to serve, positioning yourself in the market and creating a service that meets the needs out there. Advertising and selling are afterthoughts.” The difference is a function of how you start out. Do you look at who you want to serve or do you start with a product and then look for markets to push it into. The former is marketing, the latter is selling.

I will be the first to admit, I am guilty of selling under the guise of marketing. Part of this is due to pressure from above to fill seats and lacking the time, staff and environment to be asking if my actions properly served a market. Actually, pretty much all of it is due to those influences. I learned what marketing was supposed to be in school, much as Kotler defines. When I got out in the real world, I was never in a position to work under the proper definition.

Still, it is easy to market incorrectly even if you are acting in accordance with the definition. You may be clear about the needs you want to serve, “but don’t understand the needs from the perspective of the customers. They [organizations] make assumptions based on their own interpretation of the needs out there.”

I have been seeing this idea cropping up a lot recently in the articles I am reading. Arts organizations have been accused of not being cognizant of the changing needs and expectations of its audience. One of the things Mr. Kotler says is marketing can “help us understand why customers chose to be with us in the first place and why they’re not choosing to be with us any more.”

A couple ideas I came away from the reading with was that arts organizations could do a better job marketing by assessing their strengths. Even if there are a couple other theatres, orchestras, ballet companies, etc in the area, they can certain examine the market, see what there might be a demand for and fulfill it. This can range from things arts organizations already do like positioning themselves to the Shakespeare or modern dance niche or offering classes to adults and children and providing outreach programs free of charge to underserved schools.

It can also be new programs that recognize the different needs of all the segments you wish to serve. Instead of only having one format for an audience education program, you might pitch different ones for different segments. Older audiences might like a formal lecture/talk back after a Thursday performance that started at 7pm. Younger audiences might prefer a coffee house format discussion after a Saturday night performance that started at 8pm. Churches have different ministries under one roof to suit different segments of their congregations. This is a structure that arts organizations can adapt to their needs.

The methods that Drucker and Kotler discuss for making sure your organization is market rather than selling driven are fairly obvious but perhaps difficult to implement because it can require fighting institutional inertia. The first is to do market research to understand the market and its needs, the second is to develop segmentation and be aware of the different groups you want to serve, the third is to develop policies and programs that are structured to the meet needs of the groups. Everyone in the organization has to be invested in these programs over the long haul because the desired result won’t be attained immediately.

More Drucker to come.

Nonprofit Drucker

As I noted in an earlier entry, Peter Drucker, one of the most highly regarded management and leadership authorities in the world has written a book on managing the non-profit organization. I am about half-way through Managing the Nonprofit Organization: Principles and Practices. Though it might be better to discuss the book as a whole when I finished it, I thought it wise to attack a portion of it at a time lest I create an entry so long no one would have the time to read it. Also, I placed so many Post-It notes to mark passages in the book, it begins to appear a hedgehog.

Rather than try to summarize the whole book, I am mainly going to note some interesting concepts he speaks of that I hadn’t thought of, or at least, had not thought of to the extent his writing inspired.

The first was his idea that the product of a non-profit is a changed human being. In this he refers to the change a hospital, scouting organization or church might produce as well as exposure to the arts. This is an interesting idea because as much as mission statements declare their purpose is to effect this change, the focus of most arts organizations tends to be on presenting/producing shows.

He notes that since non-profits don’t have a conventional bottom line to achieve, they need guidance in management and leadership all the more “lest they be overwhelmed by it.” The problem, he says, is that most management texts and resources don’t address the particular needs and challenges of the non-profit and thus the impetus for writing this book.

One of the negative effects of not having a bottom line is that non-profits tend to view everything they do as “righteous and moral” and are reluctant to scrap efforts in one area to redirect organizational resources elsewhere. Drucker feels “they need the discipline of organized abandonment even more than a business does” in part because of the dearth of resources they possess.

The process of change and innovation necessitates looking outside of the organization. He notes that consulting “current reporting systems doesn’t reveal opportunities; they report problems. They report the past. Most answer questions we have already asked.” He says the biggest impediment to successfully innovating is trying to hedge your bets too much so that you are safe if your plans don’t work out. All that does is anchor you too much to the past and prevents you from creating the proper degree of change to provide success in the future.

Drucker has some thoughts about choosing leaders for change. He says that too often “selection committees are overly concerned with how poor the candidate is. Most of the questions I get are not: What is he or she good at, but we think this person is not too good at dealing with….The first thing to look for is strength–…and what they have done with it.”

The second thing he says is that selection committees have to look at what the one immediate challenge is and select a person whose strengthes matches that need. Then he says he would look for character or integrity because a leader needs to be a model for others in the organization. He says that the ultimate question to ask is would you want one of your children to work under the candidate. Would you want one of your children to look like that person one day.

He talks about the fact that a non-profit leader doesn’t have a single dominant constituency to serve like business has the shareholder and government has the voter. He actually defines the ones a non-profit serves as those whose “No” can adversely effect your organization. For an arts organization it can be the audience and volunteers and funders and students, etc. He points out that there has to be separate marketing and handling plans for each group as well as perhaps for segments of each group. They may all be coming to view the same product but what motivates their arrival differs.

He says the best time to innovate is when things are going so well, you don’t want to try to fix anything for fear you will break something and plunge to ruin. However, as everyone knows, the worst time to try to institute effective change is when the institution is fighting for its life. No one will be thinking about the best course for the next 10 years if they are worried they won’t be getting a pay check next week.

It isn’t always a matter of completely changing course, but heading in the same direction more efficiently. If you have achieved your objectives, figure out how to improve on them. Ask “Can’t we do better?” Build upon your strengths. Look at how expectations are changing and decide how your strengths fit into that world.

He also points out, somewhat amusingly, that “It’s an old rule that everything that’s new has a different market from the one the innovator actually expected.” He points out a number of examples where people intended a product or program for one group but ended up being wildly successful with a segment they didn’t intend to reach. Automobile manufacturers have a terrible time with this today when they roll out a vehicle with the intent of attracting young people only to have the parents buy it in droves instantly branding the car as unhip.

Although the book was written in 1990, many of Drucker’s messages have resonance in literature and articles I have cited in the last few weeks and months. He says that organizations need to take customers seriously. “Not saying, We know what’s good for them. But, What are their values? How do we reach them?” He cautions against an organization becoming to entrenched in fund raising and defining its value in terms of economics lest they “subordinate that mission to fund raising.”

There is quite a bit of truth in this. As he says, non-profits don’t have a bottom line. Because of this, lately they have been making appeals for money based on the benefit to others’ bottom lines. It never really occurred to me so clearly as now that in doing so, non-profits risk pushing their identity and mission aside and making themselves servants to corporate and community well being. They position themselves as the new 401k and health benefits package that will attract employees. Rather than being about beauty and reflecting the human condition, they claim to be contributing to improving economic and social conditions. Fear then the day when the arts are held responsible for keeping it so. In utilizing the rationale that like sewer lines, their existence contributes to rising property values, arts organizations are in danger of being viewed as such.

Look for more Drucker insights in future entries

Various Notes

I was listening to Fresh Air on NPR yesterday where Bill Moyers was being interviewed. There were a couple comments he made that struck a cord with me. Moyers was a primer mover in the formation of what eventually became the Public Broadcasting System. In discussing public television, he said “the most important thing that we can do is to continue to treat Americans as citizens, not just consumers. If you look out and all you see is an audience of consumers, you want to sell them something. If you look out and see an audience of citizens, you want to share something with them.”

This seems important to remember in these times when cultural organizations are trying to discover ways to serve their audiences better. As much as we adopt the methods and techniques of the for profit in order to address the changing expectations of the population, it will become important to remember that there are a few characteristics that separate the non-profit world from the for, and that is the intent with which we approach audiences.

Moyers also discussed the rise of blogging and likens it to the early days of the US as a nation when the low cost of printing presses provided “ink stained wretches” like Tom Paine with the ability to disseminate their views of the world. He notes the material they printed was very partisan and lacked the objectivity that journalists at least claim to aspire to today. Blogging today, he says, is the closest society has approached to the democratic expression of the nation’s youth.

Speaking of blogging and democratic expression, (since I speak of it so often)I was pleased to see the Artful Manager mention a theatre in Seattle which has provided audiences with the opportunity to blog about the shows they have seen. The first comment apparently came within 40 minutes of the show’s end. Since then there have been some additional entries.

The only disappointing element of the project is that comments are apparently approved of by a gatekeeper on staff. The comments are written by a number of people, but they are listed as being posted by a single person. In fact, in order to comment, you have to email your thoughts to a person whereas with my blog, you can comment on what I have to say immediately.

True, I can eventually delete what you have to say, but I have to find the comment first. This being my 52nd or so entry, that will become more difficult as time goes on. There is also the chance someone will read a critical comment before I remove it and catch me when I delete it. As I have stated before, if an organization is going to invite candor, they have to remove any appearance that they censor it out.

Don’t Take Them For Granted

A lesson from the big boys in the for-profit world. My sister works in the new business department of Deutsch Inc. (as seen on The Apprentice) In the last couple months they have lost two accounts because new people took over management positions and simply decided to move their business to agencies with which they had preexisting relationships. There was no attempt to meet with the folks at Deutsch to discuss anything, just a call saying the business was being moved elsewhere.

It wasn’t a matter of poor results either. The first company, DirectTV had actually seen the largest increase in business ever since those godawful ads with celebrities reading half-literate testamonial letters began airing. Yesterday, Snapple became the second company to dump the agency and Deutsch did everything for them including designing the bottles and labels and writing those fun facts that appear under the cap. (I actually contributed a couple!) Deutsch would like to replace them with another beverage account but it is tough finding one that Pepsi or Coke doesn’t own.

A less or two here for non-profits. The first is obviously not to take your customer’s loyalty for granted. This is not to say Deutsch did. By all accounts they served their customers well. However, as you can see, some times it doesn’t matter how good a job you do and how much value you offer a customer. It just takes one opinion leader to turn a large segment of your customer base in another direction. Obviously, this can make your job easier in some respects if you can identify the opinion leader and harnass his/her influence for your own ends. But you can also encounter an easy come, easy go situation too.

Another lesson that isn’t necessarily illustrated by the Deutsch example but bears discussion is not to take your audience for granted in general. One of the things that constantly annoys me, and I am sure I am not alone, is seeing lucrative offers for subscribing to a service or magazine. Unfortunately, I can’t take advantage of these offers because I have been a loyal customer for a decade. I really resent the fact that companies will do all sorts of wonderful things to entice me to be a customer but they don’t do anything to reward my loyalty much less entice me to remain a customer. Even worse, when I originally signed up, they weren’t offering any incentives so I missed out entirely.

The only time I get offered special deals, it is to buy something I don’t need from a partner. This makes me strongly suspect they are getting a cut of whatever I buy due to their referral. Do companies really think they are rewarding me by giving me a deal on something I may or may not want when they know for certain I value what they offer?

It is so much more expensive to get new customers than it is to retain current ones, it is worth at least recognizing a person’s loyalty. Given the power and ease of use databases provide, it would be so easy for arts organizations to reward loyalty. If person buys X number of single tickets in a year, they get flagged for a free ticket or a discount. They have been buying tickets regularly for 10 years? Their tickets are mailed in a thank you card with a gift certificate for dinner.

Certainly, you may do all this work and they may still be seduced away by an impulse to do something different. An arts administrator’s job is to make it easy to at least partially ignore those seductions.

I’m A Guru!

In his entry today, Drew McManus labels me a “theatre management guru” for an entry I made last week. I tell ya, this puts a lot of pressure on me to make today’s entry (which is actually my 50th) significant.

I think I will play it safe and direct my devoted readers to ArtsMarketing.org. I honestly don’t recall how I came across the webpage, but it has some interesting resources. The web page is a project of the New York City based Arts & Business Council, but provides valuable information for people on an international basis. (Some of the questions on their forums are posed by people from Hong Kong and Singapore.)

Some of the sections are a little outdated and the information presented is a little more general than I would have liked. If you are starting out doing arts marketing or are more experienced and seek some new ideas, it is worth a look. If nothing else, it will supplement what one already knows.

One section of the website deals entirely with creating a marketing plan from pre-planning to situational analysis to developing strategies and tactics. There is also a Hot Topics section that features articles on various aspects of marketing like audience development, communication, web marketing and research.

There is also a case study section which unfortunately only contains one study. Despite the note that you will have to pay to view it at this point, it is actually free to read. Perhaps as they build a library they will begin charging.

The portion of the website I found most interesting was their resource link page. Some of the links went to consultants, but others went to information sources of which I was not aware. Among them was BoardSource which deals with non-profit boards. (It seems like it would be a very interesting resource at first look.) Also included as a resource was a link to a Free Management Library which deals with 75 management topics in some depth. For example, it doesn’t only talk about the role of a CEO, but also talks about combating “Founder’s Syndrome” where the identity of an organization is so closely tied to the personality and energy of the founder.

It would be interesting to see if the Arts & Business Council continues to develop the arts marketing page. Since one of my goals for this blog was to eventually become a resource for non-profit organizations, I might defer to them if they do a good job. (They are underwritten by American Express and I ain’t)

Lies, Damn Lies and Statistics

I came across a couple of links about Florida via Artsjournal.com in the last week or so. In different ways they seemed to illustrate how the arts are constantly in a struggle to validate their existence by showing good numbers.

The first was talking about the Florida Arts Community rallying to get state funding restored. It was rather reminiscent of last year in NJ because the governor was the biggest impediment to arts funding in that state as well. One of the points the advocates raised of course was the economic benefit of the arts in the state.

I was somewhat impressed to see the writer explore the danger in using economic benefit as a rationalization of support by quoting a Newsweek article from a year ago by Artsjournal’s Douglas McLennan regarding the problem with employing this tactic:

“By my estimation, a pure case for public funding of art for art’s sake hasn’t been made in more than a decade,” Douglass McLennan, editor of Artsjournal.com, wrote in an essay last year for Newsweek.com. McLennan questioned “reducing arguments for arts to economic impacts,” and added, “Art may be a great economic investment, but if it’s not an investment someone chooses to make, you’re out of luck. Sorry, just business.”

In this vein, the article quotes one of the arts advocacy members as suggesting a day without art where every thing that was formed by some artistic consideration including sculpture, painting, music, film, television, architecture, to the cut of the lawmakers’ suits was covered, removed and generally forbidden them for a day to show them the value of art in their lives.

A few days after reading this, I came across an article in the New York Times owned Sarasota Herald Tribune written by the President of the Sarasota (FL) Arts Council which cited the PARC study and an Americans for the Arts study. One of the things he wrote about was how the studies illustrated the economic value of the arts. However, he also went on to state “that people of all income levels attend the arts. This dispels the popular notion that culture in Sarasota County is for the elite few.”

Since I had just read the PARC study and hadn’t come away with that impression, I was a little puzzled. I went back to the study and still felt the same as a result of the following findings:

“Enjoyment is unrelated to household income level, except in Sarasota where higher household incomes are associated with greater levels of arts enjoyment.”

“In Boston and Sarasota, attendance at performing arts events is positively associated with household income. This trend generally holds in Washington and Minneapolis-St. Paul as well, although the association is not as strong.”

“This contrasts sharply with Sarasota, for example, where respondents from the wealthiest households are over three times more likely to be frequent attenders than respondents from the lowest income households.”

“Household income, age, and presence of children at home are largely unrelated to the degree to which respondents find live performing arts to be enjoyable. Sarasota is an exception, where wealthier respondents report increasingly high levels of agreement regarding enjoyment of the
performing arts.”

“In Sarasota, more highly educated people are somewhat more likely to say that the arts are a source of pride in their community.”

“In short, households with lower levels of income are more likely to cite cost of tickets as a barrier to greater attendance. This relationship is strongest in Sarasota.”

As I had mentioned in an earlier entry, there are certainly other factors that act as barriers to attendance in all cities. However, the study singles Sarasota out a number of times as being atypical among the other cities surveyed in regard to having arts attendance and enjoyment so closely linked with education and income.

I thought that perhaps the Sarasota Arts Council came to their conclusion from the Americans for the Arts survey. However, that report was focussed only on economic impact and they only collected information from people when they were attending the event. There was no information collected from those who decided not to attend.

It was upon re-reading the Herald-Tribune article that I realized the president was actually basing his non-elitist claim on a third study that was commissioned locally. The results of that survey were not available on line that I could find. The fact that it was conducted locally makes me wonder if there was an agenda behind the data collection.

The greater tragedy though is that arts organizations seem to be focussing too great a portion of their energies these days trying to prove the worthiness of their existence. It is almost akin to Valentine’s Day in grammar school where kids are concerned about making a respectable showing when cards are distributed. Except in this case, people are massaging the results by metaphorically claiming that while they didn’t get a lot of cards, 25% of those they did get were high quality Hallmark cards rather than cheapie ones proving they are held in high esteem.

Ticket Discrimination

A short entry today because I had a job interview.

I came across an article recently about a study done on multi-tiered ticket pricing for theatres. The concept is similiar to how airlines price their tickets so that some people are paying a premium while the person next to them paid next to nothing.

A study was performed by Phillip Leslie, a professor at Standford University’s Graduate School of Business. He looked at the 1996 Broadway run of Seven Guitars to determine if the production’s 17 category pricing structure was beneficial to consumers or not. He found that it wasn’t particularly beneficial or harmful to consumers on the whole, though the producers did realize a 5% larger profit than they might have.

The article goes on to discuss the benefits of some decisions the producers made and how they could have made some more money given consumer purchasing habits. There were a couple sentences that caught my attention in the piece:

“Price discrimination is a practice used by companies that generally don’t know a lot about what consumers are willing to pay. “It’s something firms do when they lack good information about customers,” says Leslie.”

When a performing arts organization sets their prices, they are essentially setting a maximum price they feel their regular audience will be comfortable paying. They do surveying and communicate with this group directly and indirectly so they know at least a little about them. However, they don’t know much about those who don’t attend and they are the people multi-tiered pricing would be structure to.

In an entry last week I referred to the PARC survey that discovered the people who find price to be the biggest impediment are those who actually attend performances with some frequency. It might be beneficial if arts organizations could find a simple tiered pricing structure (airlines need a lot of computing power for their categories) that didn’t ultimately hurt their bottom line.

Those who are frequent attendees will be more familiar with the process of getting discounts and thus receive a “reward” for their devotion. Those who are not as familiar will end up paying a more premium price. Some people may end up paying as much as the market will bear rather than the top amount the theatre assumed the audience will pay.

This may be the structure which replaces the waning popularity of a subscription series. In order to make a tiered pricing structure work, especially one based on market demand, organizations would have to stop publicizing their prices. The only way to learn about discounts would be to be in an organization’s database to receive brochures, email, etc. where the discount prices were published. The core audience for an organization would then consist of people who are loosely interested in the production series rather than the devoted subscribers.

A multi-tiered system would put more responsibility on the shoulders of the consumers. Instead of knowing that they can always get half-price tickets the day of the show and knowing what half-price will be, the price might be half the current top price.

If tickets start out being offered at $25 and the show isn’t selling well, the theatre might email their core that tickets are now $20 two weeks out, if it still doesn’t sell well, 3 days out they might drop it to $12.50.

However, if the show start selling well, the theatre might raise the price to $35 and two weeks out email their core that discount tickets are $30, but then three days before might be selling the discount tickets at $40. Or perhaps they email their core a week out that it looks to sell out so get tickets now. (A claim they have to be very careful about making lest it appear to be hype to drive sales when the seats end up only 2/3 sold.)

Since people are making decisions about entertainment at the last moment these days, the only way it seems an organization can respond is by providing audiences with the information they need to make decisions. If the changing price structure drives people to your website so they can check which way the pricing is going, it provides the organization with an another opportunity to communicate additional information to them.

Changing pricing is a delicate matter and is as much public relations as maximizing revenues. The person who attends 2 productions out of 12 and barely gives a thought to the organization’s well being might become mightly offended that you are charging so much for a last minute ticket after the loyalty he has shown in the past.

In an early entry, I noted Ben Cameron’s observation that we may be entering a time when there is a shift in the social contract. This change in pricing structure might become a reflection of this shift.

Yeah, Something Like That

I am afraid I found another subject to preempt the articles I bumped yesterday. Last night I was watching Looking for Richard on the Sundance Channel and realized it was a good illustration of how arts organizations can make their offerings more accessible to the general public. (It is playing about 5 more times this month.)

The movie stars Al Pacino making a documentary about filming Shakespeare’s Richard III. I was really excited to come across the movie because I realized it was a good example of everything I have been writing in regard to letting people see/know about the the production process.

I had never seen Shakespeare’s play, nor did I know much about it other than Richard’s physical deformity and the “kingdom for a horse” line. Since Pacino’s purpose was to make the play and the process more accessible and transparent to general audiences, test then was how well it communicated this information to me.

I was rather impressed by his efforts. The movie was sort of a stream of consciousness mix of explainations, casting and rehearsal scenes and portions of the actual play. The pacing and shifts were probably well suited to the short attention span of audiences.

They did a good job explaining the play. There were people discussing the historical perspectives and voice overs commenting on hard to understand changes in the plot. There was commentary by Sir John Gielgud and other notable British actors about why Americans actors are intimidated by Shakespeare.

The movie provided opportunities to see rehearsals where the actors discussed and sometimes argued about the play and the choices each was making about their character. It also offered insight into the variables considered when deciding what actor would be best for what part.

They also got into the language, how to act Shakespeare, iambic pentameter and what it sounded like. They talked about how audiences have difficulty with the language and essentially said people are not required to understand every single word as long as they got the gist and understood the power of the words.

For the most part, it was well done. Even if you didn’t know Pacino has a history with the play, his manner clearly indicated he was asking questions for the benefit of the audience’s comprehension. Theatre’s don’t have the resources to offer such a slick presentation prior to opening night (though could certainly film and edit a similar piece to offer as a resource). However, the film does illuminate the general elements that would be valuable for an audience member to know. This means more than just covering these topics in a study guide, but also in blog entries and perhaps thinking aloud in rehearsals that are open to the public. Obviously, some of the material would best be covered in a discussion prior to or after a show or rehearsal. It would probably sound stilted for an actor to be musing aloud about the challenges of the text in a postmodern world.

Speaking of educational resources, I found this website maintained by the Richard III Society which contains a viewers guide and lesson plan for the movie.

Administration by Degrees

I was going to write on another subject today and had some reference material all lined up. Something has been grating on me for awhile now and I decided I would address it today. For a number of months now Drew McManus has been critical of how well arts administration programs are preparing people for careers in that field. It started back in November with his original posting, followed by a rebuttal by Andrew Taylor, to which Drew replied. He has made additional comments on this theme since then. Today he quotes Klaus Heymann as saying

“There are too many arts administrators that know about the arts but are terrible managers and there are too many that are good managers that don’t know enough about the arts. Arts Administration programs need to provide much more practical experience for their students in order to better prepare them for the realities of the classical music business.”

As a graduate with a degree in arts management, this sort of thing raises my hackles a bit. I can understand that some people are just bad managers despite their degrees and that classroom education really can’t prepare you for the practical realities of running an organization. However, I am of the mind that arts groups will be better off with someone at the helm who is aware of the business environment in which their organization is operating. Historically, I feel there have been too many institutions being lead by well meaning individuals who didn’t really didn’t understand good governance and business practices. Certainly there have been many individuals who have been fantastic managers without formal training, but they have been few and far between and getting rarer as the times make more specific demands of people and allow less margin for error.

However, after some investigation of arts administration programs, I have to say Drew might be right.

Florida State University where I earned my MFA is a good example of this. I got my MFA from the Theatre School. The requirements were 42 credits in classroom and practicum work and then a year long internship at a theatre for 18 credits (60 total).

The FSU Visual Arts School has an MA Arts Administration degree program as well. It is a 39 credit program but doesn’t even have a required practicum listed. Part of my degree program required me to take some surveying courses offered by this department and in speaking with the students there, I didn’t feel there was enough focus on practical applications.

The FSU School of Music has recently started offering an MA in Music Administration program. It is a 39 credit course load and does require a 9 credit internship.

Here we have 3 arts administration programs at the same university holding students to vastly different standards for a Master’s degree.

Andrew Taylor’s Bolz Center also has a two year arts administration degree. It doesn’t specify number of credits and the cirriculum is being changed, but it appears near 40. They offer an optional internship.

The University of Alabama has a 60 credit, 2 calendar year (no summer breaks) MFA program where you spend 9 months on campus and then 15 months straight getting practical experience at the Alabama Shakespeare Festival.

Wayne State University has a similar 60 credit MFA program where the students essentially run the theatre company for three years alongside taking classes.

University of Oregon has a 39 credit hour program which does require a 3 credit internship. Drexel’s is 45 credit hours and also requires a 3 credit internship.

Southern Utah University (home of the Utah Shakespearean Festival) was the only place which offered a MFA in Arts Administration of 60 hours (as opposed to in a specific area like Theatre Administration)

I agree with Andrew Taylor that it is a matter of the quality of instruction rather than how much instruction you get. Certainly getting an MFA is no guarantee of ability. I think the current batch of MFA grads from FSU are getting better classroom training than I did. (Though none will ever get the practical experience in crisis management I got.) I wonder if people who intend to apply their degree to running an organization (as opposed to self-illumination or teaching) should be going after the additional 21 credits for a MFA.

I am curious to know why theatre programs seem to think their students need the extra year and the other disciplines don’t. Certainly, there is the chance that theatre people have conspired to wring a year or so of talented work for the meager expense of an assistantship salary. But I have always thought theatre managers had it together more than managers of other disciplines.

Sure, it may be egotism talking or my attempt to rationalize the value of my exhausting work for paltry wages, but I think there is something to it. There is a lot of classroom work and practical experience necessary to gain the skills to be effective as an arts manager in the current climate. Doing 20 hours a week as part of a practicum or assistantship fit in around your class schedule is certainly going to give you insight, but it isn’t likely to require enough problem solving and critical thinking to really prepare you for a job in that area.

An side note on a related program I came across. The Crane School of Music at SUNY-Potsdam has an Institute for Music Business. (It is an excellent music school. Probably because the winters are so cold, there is nothing to do but practice. I’ve been there.) The institute isn’t so much a degree program (though they plan to start one) as an attempt to: “enhance communication and facilitate a mutually beneficial partnership between The Crane School of Music and the music products industry, bridging the gap between music education and music business.” One of their initiatives is to prepare their graduates for careers.

It isn’t clear if this means giving all their graduates the skills to properly promote themselves and cope in the real world or just educating those who are interested in the business end (or perhaps both.) From what I have read recently, it might be extremely valuable for students to learn the former so they will be aware of the realities and expectations that face them upon graduation.

Anyone have any thoughts or observations about any of this?

Which Reminded Me Of…

I was reading Adaptstration today in which Drew McManus was talking about seeing an orchestra program which was specially designed to show off the technological advantages of HDTV. It reminded me of another article I read back in February where students from MIT were dreaming up ways that technology could enhance an arts attendance experience. One of their ideas was to project a hologram of a conductor in Germany in front of an orchestra in Miami and have them make music with half the world between them.

When I originally read that article in February, it reminded me of some musings I had years before on the future of theatre. With the trend of people deciding to receive their entertainment at home, theatres would have to adapt by presenting their product across the same delivery channels. Arts on television currently doesn’t have much of an audience. However, I was thinking that an emerging holograph or virtual reality technology could provide the answer.

My wild idea was that people could choose to plug in to watch a live performance from home. However, they could not only choose to watch from an audience’s point of view, but also from the point of view of each character via a small camera mounted over the ear like a body mic. In this manner, they could experience what it was like to be up on stage in front of an audience, what it was like waiting in the wings or rushing around to enter from the other side of the stage. Some costume changes might have to be censored out depending how much they revealed.

There would be, of course, the added thrill of taking the point of view of one of the actors who about to be kissed by the celebrity sex symbol so that you feel you are being kissed yourself.

This is the advantage of live creative arts over film. Movies might be able to provide people with the point of view of being in the actual movie. But because films are shot out of order and there are long periods of inactivity for those involved, they can’t provide real time behind the scenes insights and interaction.

When I first envisioned this idea, I figured technology might make it viable by the time I was 70. However, it appears the bright minds are moving ahead faster than I gave them credit for. Be interesting to see how soon it is a reality.

Storming the Barriers

Since I was talking about the PARC survey yesterday, I thought I would continue today with a discussion of barriers to attendance and give a few thoughts about dealing with these problems.

The top three cited barriers to attendance were: Hard to Make Time to Go Out, Preference to Spend Time in Other Ways, and Cost of Tickets. However, there were some interesting lessons from nearly all the barriers.

In regard to Cost of Tickets, the survey found (bolding is mine):

We draw three conclusions about cost of tickets. First, as might be expected, the cost barrier is associated with household income level. In short, households with lower levels of income are more likely to cite cost of tickets as a barrier to greater attendance. This relationship is strongest in Sarasota. The relationship is weak in Boston, where a quarter of respondents from the wealthiest households still say that cost is an inhibitor for them.

Second, the tendency to claim cost of tickets as a barrier to performing arts attendance is substantially unrelated to education level, age, or whether there are children in the home…Oddly, the positive sign indicates that respondents with more education (who are also those respondents who tend to have higher incomes) are slightly more likely to cite ticket prices as a barrier than their less educated counterparts. While the low level of Somer’s d implies a weak relationship here, we nonetheless suspect a complicated
association among income, education, and the attitude toward cost of tickets in explaining attendance at performing arts events.

Third, unlike most other barriers, cost of tickets is cited by a greater percentage of attenders than nonattenders or frequent attenders. This generalization is not true in Sarasota, where frequent attenders are most likely to cite cost as a barrier, but it is a clear finding in the other four communities.

I found it very interesting to learn that people who attend often and have higher levels of income and education are more likely to cite cost. It almost makes me think that people who enjoy attending performances might come more often if the price was lowered except for the barrier of hard to make time to go out.

The study found that hard to make time to go out was “Overall, attenders and frequent attenders are almost as likely as nonattenders to say that hard to make time to go out is a substantial barrier. The main factor that makes this a big barrier for more people is the presence or absence of children in the home. Whether the children are younger or older, respondents in households with children are much more likely to say that time keeps them from the performing arts.”

These results might suggest that a daycare (or nightcare) center might remove this as a barrier for some people. The Utah Shakespearean Festival ran one in conjunction with their performances when I worked there. Satisfying older children might be more difficult. While programming can certainly be aimed at entire families, adults occasionally want to be engaged by more mature subject matter.

In a related question, family obligations was cited as a big barrier to attendance by those with children and hardly at all for those without. The ages of those indicating it as a big problem fell between 25-44 which may partially explain why mean audience age tends to be around 50. That is the time when the nest empties and people can indulge their inclination to attend.

Parking, as one might imagine was cited as a bigger deterrent in cities where parking was a problem. Unsafe and Unfamiliar location was cited as a big impediment less than 10% of the time. However, the researchers noted that the least educated, least wealthy and oldest respondents were more likely to rate this as a substantial factor. “Washington, D.C., is notable because more than twice as many nonattenders cite this factor as a barrier than attenders. This suggests that the issue is substantial enough to keep some people away who otherwise might be inclined to attend performing arts events.”

Some of the results here were very interesting to me. It was no surprise that older attendees might be turned off by unfamiliar or unsafe locations. However, the results also suggest that people with the most education and most to lose if they were mugged or had their car stolen were less aware of the danger than those with less material wealth, but apparently more practical education in the matter.

The response of Insufficient Publicity or Information About an Event was very interesting. The survey found that the older the respondent, the less likely they were to cite lack of information as a barrier. This suggests to me that dissemination of information over the internet, email, cellphones, pagers, etc may be important to attracting younger audiences. Younger demographics don’t get their information from print media as much as their elders do. Certainly, they aren’t listening to the same radio stations as the long time patrons are.

While advertising electronically and moving ads to the hip stations won’t automatically bring youthful hordes to the seats, these channels can support a campaign that communicates the value of attendance to this demographic.

One of the other big response categories was related to enjoying other things. The survey makes a sort of “no duh!” statement that “a big reason why some people do not attend the performing arts is that they prefer to do other things.” It is one of those questions that has to be asked if you are going to administer a valid survey, but which doesn’t yield earth shattering answers.

The response that there was “No One to Attend With” wasn’t a major factor overall in not attending. It was a big problem for those with lower education and those who did not attend. Lack of Appeal and Feeling Uncomfortable and Out of Place as barriers were also tied to education level and non-attendance, though the relationship to education level was slightly weaker. This information made me think that an offshoot of the docent program Drew McManus suggested might be helpful for this demographic. In addition to providing a relaxed format of education, assembling a group who are all nervous about attendance could be enabling as it eased their anxiety and provided a source of companionship for the future.

Good for the Goose, Better for the Gander

I was looking back at the Performing Arts Research Coalition (PARC) study on the value of arts in the community. I had written about a portion of it back in March.

One of the findings of the study was that people felt the arts had more value to their community than it did for them as individuals. In the cities surveyed, between 79% and 85% of attendees strongly agreed with this idea as did about 33% of non-attendees. This idea that my neighbor needs the help more than I do was recently discussed in a brief Scientific American article which found that people often rate their moral, social and religious behavior better than their neighbors and also feel that they are less biased and fairer in their judgments than the next person.

An additional discovery the PARC study made was that 2/3 of those surveyed strongly agreed (it shoots to 9/10 if you include “agree” responses) that arts education was better for children regardless of the respondent’s age, education, lack of attendance, children at home or income status. However, only 1/2 strongly felt arts had any value to adult lifelong learning. Those who attended most felt most strongly about the value. The difference might be caused by the same personal bias. Since most respondents were adults, they might feel it is better for the kids than for themselves.

The study is very interesting in its exploration of a number of other factors such as: quality of life (more educated, stronger agreement. Though in D.C. more income also had a correlation); pride in the community (higher income in Sarasota strongly agree, older folks in Boston strongly agree, but less than half of respondents in Austin strongly agree); preserves cultural heritage (majority, regardless of attendance, income, education, etc strongly agree); contributes to local economy (lowest percentage of strongly agree. Except in Sarasota, majority did not strongly agree.)

These results show that it may not be wise to make blanket assumptions about how segments of the local population view the arts. In some cases, you can’t even make assumptions about perceptions based on survey results from another city.

It is also interesting to note that the public doesn’t perceive an economic contribution of the arts. I have read a number of articles that felt the practice of discussing the arts in terms of their economic contributions would devalue the arts by positioning them as a tool for economic growth rather than a source of education, self-improvement, inspiration, etc. In most cases, the articles were referring to the way arts organizations present this information to funders, especially government bodies that allocate monies toward funding.

While I found myself agreeing with this idea, it occurs to me today that perhaps the problem is that we have been saying it too much to too few people. I quoted Ben Cameron last week where he listed economic contributions as a value of the arts that the public needed to have presented to it. Seeing the survey data, I wonder if the arts need to spread the word to the public and stop focusing the message strictly to funders. The stats have probably been chanted at legislators for so long they won’t endure as a justification of funding for too much longer. However, the community may not have been exposed to the discussion of economic value enough. The arts community may have put a lot of time and energy into communicating with too narrow a portion of of its constituency.

My Terrible Secret

After These Messages…

Before I reveal my terrible secret, I just wanted to direct readers’ attention to a piece by Richard Florida in which he refutes the criticisms of his Creative Class work.

Now Back to the Show

The terrible secret that I have been harboring is the fact I have never read any of Peter Drucker’s books. For those of you who don’t know who he is, it isn’t as great a sin as I make it out to be. Peter Drucker is probably one of the most respected authorities/writers on management, economics, and societial and political trends. As a person who purports to be exploring how arts managers can apply business trends to the non-profit world, it would probably be irresponsible of me not to have read some of his work.

Honestly, I have wanted to read his books and feel I am long overdue in doing so. Of what I have read of Mr. Drucker by those who admire him, he seems to be the real deal rather than the management theory flavor of the month. (He has been at it since at least 1950.) His work seems to have a degree of sincerity associated with it whereas many other management theories seem to be tinged with uncertainity and desperation. It is almost as if those systems work and people get paid a lot to write and talk about the theories, but no one is quite certain why it works and for how much longer it will.

Currently, I am reading his Managing for the Future. He has actually written a text specifically for non-profit management but they didn’t have it at the library branch I frequent. That will be the next book I read. I haven’t gotten through the entire book and I haven’t seen a lot that would be applicable to the non-profit world, but there was one area he wrote on that did start me thinking.

He speaks of companies in the same lines of work in different countries banding together. They are run independently of one another, but each one handles an area in which they have greater expertise and resources. One handles the manufacturing for both firms, the other does research, product development and marketing for both.

I have been pondering if the same could be true for non-profits. I don’t know if there is any value in international efforts outside of organizations located on the borders. There could be value in local or regional partnerships. In trying to think of divisions of labor, I came up against the insular and protective nature of non-profits that both I and Drew McManus have recently noted. Unless they engaged an outside company to handle marketing and development, I would imagine there would be accusations of staff bias in the areas of promotion and fund raising. Or else one would feel they deserved a larger chunk of the monies since their audience was larger and more affluent and they had more performances.

The Asolo Theatre Company and Sarasota Ballet have both occupied the same building and used the same stage since FSU moved their Film Conservatory back up to Tallahassee. They have completely separate staffs and neither of their webpages mentions the other exists, nor does the other appear on their “other arts links” pages. The separation isn’t as readily apparent in the building though. I was just there last month and unless you are watching very closely, you can’t tell when you are leaving the theatre’s part of the administrative floor and are entering the ballet’s.

They do share a box office staff and might share front of house staff. There is no indication that volunteering to usher for the theatre will include working for the ballet. The ballet does perform in other venues so they might need to recruit an usher corps of their own anyway. The ballet may get scenery via the Asolo Scenic Studios, but it isn’t mentioned as a client. They might share costuming resources as the wife of the ballet’s Marketing and Development Director is listed as a costume designer for the theatre. Considering the co-habitation arrangement was motivated by financial crisis, it is a pity there hasn’t been continued exploration of cooperative and money saving efforts.

The areas I could see non-profits pooling their resources or splitting functions between them would be in box office/front of house, accounting, human resource and benefit management, publications/web administration, set & costume design/construction, concessions, physical plant & grounds maintenance. Though organizations would want their own people performing, they might also be able to cooperate on booking outreach events and creating support materials. Cooperative efforts might not be possible in all these areas, but they are probably places in which there could be the least contention about how resources were allocated. Development and promotion would take far more trust and honesty.

If anyone knows of organizations that have a high level of cooperation or you have additional suggestions, I would be interested as always.

Smart Thinkin’

When I was looking around the Memphis Manifesto website the other day, I came across a June 2003 Smart City interview with Ben Cameron who is currently the Executive Director of the Theatre Communications Group. TCG does advocacy and surveys on theatre, promotes some educational initiatives and publishes drama texts, American Theatre magazine and ArtSEARCH. The last publication has been one of my near companions in my job search efforts.

I any case, I stopped subscribing to American Theatre some time ago because it wasn’t delivering anything new of significance to me. However, listening to Ben Cameron, I wonder if I should revisit the publication. If nothing else, I am going to listen to more of these Smart City interviews.

He discusses that in the past the focus of the arts has been on presenting quality. Trying to figure out how to do it all better than in the past. This has been reflected by one of the key evaluations of the work–the newspaper review which has discussed the merits of performances based on the quality.

He says when he was working for Target Stores as Manager of Community Relations the message he often got was that the focus needs to be on presenting the value of attendance. Certainly, the work has to be of the highest quality, but just like Target, if people don’t see any value in walking through the doors, they never get to see the quality offerings within. He comments that this has only been recently that the arts have begun having a discussion on the value of a cultural experience.

There are 4 areas of value he says:

1) Economic-money spent by the organization and those who patronize the institutions contribute to the economic well-being of a community.

2) Education- arts benefits have manifested in studies showing that high risk students are more likely to participate in math and science, disciplinary problems and absences decrease, graduation rates increase.

3) Community Cohesion- Exposure to cultural expression increases tolerance for racial differences.

4) Civic Vitality- Cites Richard Florida studies of how creative classes contribute to municipal health.

I understandably interested in what he said after the interviewer asked him to discuss a talk he made at a Ford Foundation event that referred to how vaudeville theatre owners reacted to the emergence of film. So much of what he said reinforces topics I have read about and written on.

He echoed a fair portion of the pre-Ford Foundation history of the arts noted in the Leverage Lost… article I cited. (When I originally cited that paper I never realized it would end up having a recurring significance on a weekly basis!) He talked about how the number of professional stock theatres plumetted and how arts production shifted to the non-profit system we have today.

Cameron refers to a book titled The Radical Center: The Future of American Politicsby Ted Halstead and Michael Lind. It is difficult to transcribe the gist of his commentary on the book, but in brief, the authors noted that historically when there is war, technological change and a shift in rural-urban demographics (Civil War, Depression-WW II, etc) the tendency for the American people is to alter the social compact.

Cameron agrees with the authors that we are in the middle of a period when we will reinvent the social contract. Thinking that you can “just keep your head down” and weather the stormy economy may not be a viable strategy for continued success. He feels the challenge faced today is determining what social forces to pay attention to so we are prepared for how the situation realigns rather than waiting and trying to play catch up.

Among the examples he uses of theatres making preparations for the shifting expectations is the shifting of performance times on some nights to 6:00 or 7:00 instead of the traditional 8:00 curtain. They are doing this to in response to people’s work and travel schedules and have met with success. This allows people to go to a performance right from work and still be home to kiss the kids good night by 8 or 9pm.

He also notes that some theatres are opening their rehearsals to the public. People are curious to see the process and learn how things come together. (A subject I broached back in February.) Some theatres are apparently taking the Today Show route and rehearsing on street level in a room with a plate glass window. Others are rehearsing outdoors or inviting people in.

The move has required a revamping of rules and expectations. Cameron gives the example of Anne Bogart’s company (I assume SITI. He doesn’t mention the name.) She tried it for a production and the actors apparently screamed at her at the end of the first rehearsal. She asked them to stick with it three weeks. They had to establish some ground rules for this new way of doing things. Among the questions they had were whether they should be playing to the audience or to the director.

He doesn’t mention the answer, but it occurs to me that as simple as the question might be, it does indeed represent a complex situation. Rehearsals are about the director and actors communicating with one another on many levels. Performances are about the actors and audience communicating. Audiences would have to understand they wouldn’t be getting that communication. Actors would have to remember that a choice they made that got a pleasing audience reaction might not be a valid part of the director’s vision for the production.

The upshot of the decision though is a positive one. The actors told Anne Bogart they never wanted to rehearse any other way in the future. They saw exciting possibilities associated with having the people for whom they were making the work in the same room as them.

Other strategies have been to redesign the physical plant adding cafes, etc to make the theatre a social destination and not just a place you go to see a play. “Theatres thinking not about just how do we make a performance, but asking bigger questions like how do we orchestra social interaction in which the performance is a piece, but only a piece of what we are called to do.”

He goes on to talk about the importance of arts organizations to “open our embrace to the fullest spectrum of the inhabitants of our cities and towns.” He speaks not only about non-traditional casting and producing shows that have resonance with different segments of the population, but also in encouraging people of diverse backgrounds to pursue careers in the management end of the arts where they can make active contributions.

As I stated earlier, an interesting interview that I am glad I listened to out of curiousity. Some fodder for thought.

Blog Goal

I read a short article in the May 6, 2004 issue of Time about a website that embraced a goal that was similar to the one I have for this blog. Unfortunately, the article is not online to link to.

The article was about an American and New Zealander who have created an e-Parliament website (www.e-parl.net). Their goal is to serve as “a town hall for legislators from around the globe.” They created the e-Parliament to allow lawmakers the ability to common challenges. “[There is] no way for M.P.s to learn among themselves, no Google for politics.” says co-founder William Ury.

They hope to provide members with the ability to address issues more swiftly and effectively by allowing members to search for global colleagues who have already begun developing policy on issues like early childhood education and counterterrorism. According to the article, they are in currently trying to figure out how tools like email, chat software and intranets can be best employed.

This is a project I would like to grow out of my blogging here–collecting feedback and ideas to create a resource for cultural organizations to consult. Nobody is contributing right yet, but I have only been around for a few months. In time, perhaps….

Creative Tampa

I have been looking around to see what I can find out about the efforts communities are making toward becoming one of Richard Florida’s Creative Communities. Of course, I came across the Memphis Manifesto. The links section provides a wide range of links to interviews and organizations across the nation which are trying to organize to revitalize their communities. The community website I liked best was Tampa’s–CreativeTampaBay.com

While all the other websites have information on long range planning and goals for their cities, Tampa’s front page has a number of ways people from the community can get involved in the efforts. They have salons people can attend to discuss the initiatives they are lobbying for and learn more about the creative community concept.

They also provide people with the forum to suggest their own initiatives to attract creative workers. The forum serves like meetup.com in that it is a central source of information about efforts that are being made in areas like improving transportation, technology, character building and civics, health, greenways and trails as well as arts endeavors.

It is difficult to assess how active each of these initiative groups is. It is good to see that Creative Tampa Bay is trying to harness the efforts of as many constituencies as possible and get them invested in the goal of attracting creative workers. There seems to be an effort to find strategies appropriate to the Tampa Bay area rather than appropriating what was successful for other cities as has been a concern of mine.

National Cultural Policy

Excerpts of my letter to Drew McManus (much of which is covered in the entry prior to this) and his answers appear today on Adaptistration.

This weekend I came across a couple articles that illustrate the effect of national cultural policy upon a nation. The first was an article from the Minnesota Star-Tribune entitled “Music Education Permeates Finnish Society.” Essentially the article attributes all the exposure and value placed on classical music by the Finns as the reason why there is such a high concentration of musical talent there despite having a national population only slightly larger than Minnesota’s. My favorite part of the article is a comment by an American visitor that he watched 3 television channels one evening. Two had concerts and the third was carrying a debate about whether to build another orchestra hall. In a couple of articles I have quoted, the authors have said orchestras should stop blaming the disappearance of music education from schools as a reason for falling attendance. On the other hand, clearly education and exposure can’t hurt attendance.

The second article I came across was discussing the effect of focusing cultural policy on diversity. While the piece refers to British policy, I saw a number of parallels with the US cultural landscape. As much as I believe diversity is going to be a major influence on cultural programming in the US, I take this article as a warning about the negative aspects.

In the article, “Art for Inclusion’s Sake”, the author, Josie Appleton, believes that by rejecting the old methods for approaching art, current policy has also discarded some valuable principles. The author illustrates this by tracing cultural policy from the 19th century. She notes that Parliment was motivated to fund the creation of the National Gallery by the idea that exposure to the finer things would defuse the unrest among the masses. “In 1841, a Commons select committee saw art as a ‘means of moral and intellectual improvement for the people’. The view was that ‘men cease to become mob when they get a taste’. The National Gallery, said Peel, would help by ‘cementing those bonds of union between the richer and poorer orders of the state’.” The National Gallery was therefore placed centrally in London so that both rich and poor would have easy access.

She notes that the elite was acting in its own self-interest to avoid rebellion and were presenting objects that exemplified their ideal of beauty but there was also an egalitarian sentiment. There was a presumption that everyone possessed the intellect to enjoy and understand the art pieces regardless of social standing or ethnic background.

However, in the 1960s and 70s, the idea that there was a universally shared ideal of beauty began to erode. The concept instead was:

All claims to cultural value were merely the personal opinions of a white middle-class male elite, foisted on to the population in order to maintain power structures. A cultural democracy, by these terms, was a society in which everybody was able to express their opinion and create according to their taste. Only by getting rid of value judgements could culture serve everybody’s needs.

As the 80s arrived, the onus was on cultural institutions to justify their existence in economic terms. This is still very much a factor in the US where organizations justify the value in regard to how much money they bring to the community by their operations and via what patrons spend on food, lodging and gas when they visit. Even the current mania to become one of Richard Florida’s Creative Communities is more about bringing economic prosperity rather than an excitement about how much beauty and truth will enter one’s life as cultural activities become available.

During this time, Appleton says, there was such a push to have art mean as many things to as many people as possible, art lost its meaning altogether.

If you value a painting only because it can tackle unemployment or improve self-esteem, then you have no idea what it is really worth. It’s all about context, about the way in which you are using the painting, rather than the painting itself. ‘Cultural diversity’ policy blossomed as an expression of this situation. Uncertain about how to evaluate artefacts, cultural institutions celebrate difference as an end in itself. ‘Diversity’ here is really a metaphor for cultural disorientation.

She notes that museums have begun putting pieces by the Old Master’s into storage and have started asking people to bring in objects from their own lives and are putting them on display. The aim is to provide a sense of worth to a person by acknowledging that their belongings have some value. “Because cultural institutions no longer believe in cultural value, their collections of Rembrandt and Constable look shamefully narrow and exclusive. By collecting the most everyday things from the most marginalised in society, museums are engaging in self-admonishment, castigating themselves for once being so high and mighty.”

She notes that by using piece of art and artifacts define personal meaning, museums are actually working counter to diversity. If an object is used to learn more about ourselves, we aren’t learning anything about the others who made it, what their lives were like and how they contributed to our current existence. It is self-centered rather than contributing to empathy with people different from ourselves.

This result almost sounds like Orwellian newspeak–“Self-Centeredness is Diversity.” It is this along with an unintentional disempowerment of the participant I see as most worrisome and something to be wary of as arts organizations move into the future. Appleton says:

“This policy also has a low view of its visitors. The assumption is that visitors are uninterested in or unable to learn about the world. Each person is seen as trapped within his or her own private bubble, in constant need of affirmation and recognition. The idea seems to be that if people fail to see their reflection in exhibitions they will feel worthless and excluded…The image is of people wandering around aimlessly, unsure of their right to exist until their family photographs are valued by the museum. With this view of their visitors, it’s no surprise that museums have put the Great Masters in the backroom.”

Another criticism she has for diversity focused policy is that it shifts the criteria for success away from attracting large crowds to attracting large crowds with a certain color skin. For example, “Islamic art is not valued for its intricate, proportioned design, or because it provides us with an insight into one of the great historic civilisations; it is valued because it gets the right kind of punters through the doors.” She asserts that this engenders a segregationist mentality that demeans the intellect and curiousity of different racial groups by assuming they are only interested in collections that reflect their background and experience and wouldn’t understand or care for pieces connected to other traditions.

The situation in England provides some lessons for arts organizations in the US. In a pursuit of diversifying and expanding our audiences, we certainly need to provide a product that is accessible and appealing to our communities on more than a token basis. The most enthusiastic audiences are those who have a relative performing. The problem isn’t just that we can’t possibly present something that has some personal relevance to everyone in the audience. The problem is also that when people come to see their relatives, they aren’t paying attention to how well the show is done or thinking about the themes it is communicating. You aren’t engaged in audience building activities when you program with an eye to pleasing niches. The niche disappears from the seats when the element significant to them disappears from the stage.

This is why education programs like Drew McManus’ docent proposal are so important. Audiences need to be provided with insights into the value contributed by all the nieces and nephews involved with a piece. As the public is able to make choices on television, radio, and the internet that reinforce an increasingly narrow worldview, the arts may end up being the last forum in which a dialogue about wider issues can be presented.

Volunteers to the Rescue!

I have been closely watching a series of articles Drew McManus is writing on the topic “How to Save Classical Music.” He is using the docent program at the Denver Zoo as a case study of how to use volunteer labor to aid in the revitalization of orchestras. He begins by defining the problem, then talks about the Denver Zoo program and has most recently written on how to apply these lessons to orchestras. Volunteer programs are of special interest to me so I have already put a fair bit of thought into his entries. I suspect that additional consideration will so occupy me that this entry meant for Friday won’t be posted until Saturday.

Drew starts out with the premise that while most arts organizations inevitably have education as part of their mission, the focus of education departments is typically on school programs rather than on audience education. He suggests training and empowering docents will provide support in the areas of marketing, public relations, education and outreach. Docents are traditionally individuals who do tours and lectures at museums and cathedrals. Mr. McManus’ suggestion is to minimize the teaching posture and position docents more as knowlegeable companions.

He goes on to discuss the similarities between the Denver Zoo and orchestras which make the comparison valid. He also mentions the problems facing orchestras echoing the sentiments of the McPhee Knight Foundation speech I cited last week. The solution, he says, lies in adopting the Denver Zoo’s aims:

They facilitate people in their community with the tools they need to become an integral part of the zoos mission instead of looking at them as merely check writing automatons. The zoo gives up a measure of its own control over the institution, but in turn they create a passionate group of stakeholders that perpetuate ongoing community interest and involvement with the zoo. They enable members of the community to become involved partners as opposed to static participants. In turn, the zoo entrusts these individuals with the important responsibility of communicating with the public the value of their mission and to create an interest in the actual ‘product’.

Personally, I have always been interested in getting volunteers more involved in the organizations for which I have worked. However, I have been concerned about the administration’s commitment and investment in the volunteers. This is why I would be cautious about starting such a program in an arts organization.

The problem I have faced is that administration often looks upon volunteer help as a forgone conclusion. There is a Field of Dreams assumption similar to the one made about audiences–if you are offering the opportunity to volunteer, then certainly people are going to want to do it so they can be associated with the wonderful things the organization does.

One place I worked had often discussed, but never held, a volunteer appreciation event in the 15-20 years of the program. I felt victorious at having been the first to successfully organize one. When it came time to plan for the next one, I was told money wasn’t the issue but in light of the fact that after 20 years without an event, only 40 out of 350 invitees came, maybe it was better to have it every 2-3 years.

I was extremely annoyed. We had started doing performances at a 1000 seat venue that was much more accessible to major roadways than our other performance spaces, but with which our audience base was not familiar. The first show we hardly had 200 people attend. However, we didn’t abandon doing shows there but worked on increasing awareness of the venue. In my mind, we could have done the same thing by noting the party date 6 months out on every piece of correspondence sent to participating volunteers.

As a result of perceiving an exploitative motivation with little thought of appreciation, I have never proposed additional programs in which volunteers could be involved. I do, however, collect ideas such as Drew’s against the day I am in a position to direct policy.

In the second day’s entry, McManus discusses how the program of the Denver Zoo is structured. I was impressed by the amount of training the docents underwent and how much they were invested in the zoo. One of the biggest complaints the volunteers had was that the program became too formalized and that full time employees assumed functions they once performed. It is to the volunteers’ credit that they feel such ownership for the program. The zoo is so happy with the program they intend to double its size to 600 docents in the near future.

In his third entry, Mr. McManus discusses the problems with orchestras and how the docent program can help. One of the biggest problems, he says, is that orchestras devote an increasingly larger portion of their ticket revenue to market to the same, ever decreasing, segment of the public. When they do try to attract more diverse audiences, “it often comes off looking like a tragically unhip old guy trying his best to look young and cool.”

Educational information that is provided is usually in the form of reams of printed material utilizing arcane terminology and might be supplemented by a brief pre-performance lecture. What it lacks, he says, is personal face to face contact with someone who is passionate and knowledgeable, but like you, doesn’t have all the answers. He also suggested essentially gutting the PR department of everyone except an editor and let docents write press releases.

My reservations about the exploitation of volunteers aside, I found his suggestions very exciting. Certainly the training of docents would have to be well planned and executed. I know that some people volunteer for the social prestige association with an organization or art form brings. People who want to impress others with what they know may only compound the intimidation a novice feels. Excluding a volunteer from being a docent can lead to a whole other set of PR problems.

The benefits for this program could be enormous. You could offer any level of interaction from having docents mingling in the lobby answering questions to offering a low intimidation program people register for in advance. In the latter program you might have a docent contact a person on Wednesday saying “Hey, why don’t I meet you for coffee before the show Friday night, my treat. Then I will make sure you get to your seat, we can talk at intermission and after the show. But if you have to get home to your kids, you can always email me with questions.”

If your worst problem is that the new attendee ties up your docent by wanting to meet for coffee before every concert, is that really a problem? You can always introduce new attendees to each other and encourage them to meet for coffee as a group. (Then hit up the coffee shop for a program book ad at the very least since you are sending so many people his way.) You can also direct people to internet tools like meetup.com (which includes classical.meetup.com and theater.meetup.com) and evite.com that make it easy for those who share interests to organize discussions with people they have never met.

The idea about volunteers writing press releases was very intriguing. I am not as confident about the writing skills of volunteers as Drew is, but I have never tried it. This actually may be the answer to the boring press release thread Greg Sandow brought up. If you have docents submit press releases that highlight why they are excited by the piece or person performing, you excise the boring “professionally” written junk. As Drew suggested, all it takes is an editor (who can resist the temptation to insert boring stuff) to polish it up and perhaps reorder some points so the release starts out with the attention grabbing details.

Drew also suggests that docents could be valuable in attracting new audiences from the diverse communities they live in by disseminating information and generally acting as an advocate for the insititution. My thought was that unless people from these communities were already experimenting with attendance and just needed to be empowered by such a program in order to gain the confidence to volunteer as a docent, there wasn’t much chance of achieving diversity.

I mentioned this to Drew and he agreed drawing docents from the current audience would only serve to continue drawing the current audience. He said instead “the trick is to get the program started with a core group that is not entirely representative of the current audience. A few ideas I’ve had is for orchestras to utilize individuals such as private music teachers who have adult students, retired school teachers.” This sounded like the most prudent course to me.

A variation of the Denver Zoo docent program could certainly be worth the effort to implement. I didn’t check out the Denver Zoo marketing budget, but the fact they estimated it only cost them about $25,000 to run a 300 person docent program is probably a miniscule portion of the budget. However, according to Drew’s survey they heavily depend on the program to enhance the visitor’s attending experience, educate visitors about the zoo’s mission, provide staffing for in-school and summer education programs and provide paid staffers with time to attend to zoo operations. The docents are essentially the public face of the zoo.

I took a quick look at Baltimore Symphony’s 2002 990 return. They reported 1.5 million for marketing. Even if Drew is wrong and a docent program only reduces expenses by 10% instead of 25%, $150,000 is still a fairly significant savings. Imagine what sort of docent training program you might have if you added half of that savings to a current volunteer budget?

To make all this work requires the docents to be invested in and well informed about the organization they represent. This level of investment and information can only be achieved if the docents have control of their program. It is straight from Management 101 that when you assign people responsibilities, you need empower them with the authority to act. The program also needs to receive the full support and cooperation of the organization administration. Essentially this ties in with the concept of open source management I wrote on back in February.

Drew doesn’t think this is likely in symphonies due to an insular nature that resists releasing authority and transparency of information. His fear is that “Without their continuous support and involvement, the program will come across as nothing more than another propaganda tool that orchestra’s are already well known for.”

Drawing from my background in theatre and popular music, I would say it depended on the age of the organization and how entrenched current management was in their ways. If it was relatively young in its institutional development, I would say there was a fair chance such a program might be adopted. Otherwise, I would have to agree with Drew that there would be too much inertia in the corporate culture to make progress. It seems that the biggest contributions of innovation and change in areas of business like the tech sector come from people who admit they didn’t know any better. I imagine it change in the arts world would originate in the same place.

Of course, this is not to say that old dogs can’t learn new tricks. Looking to the tech sector again you have IBM who have shown they can do just that. We should always strive to do better at every age.

Educated Giving

Since I talked about funding yesterday I thought it might be useful for readers to know a bit about how funding decisions were made.

Foundations typically ask for mission statements, information about programs, goals that have been met and financial statements. The information they require is often similar, but just different enough that you spend as much time recasting existing informaiton as you would had you written it from scratch. This is why the paper I cited yesterday encourages foundations to consolidate their reporting.

All this basic information is available to the public by law. The IRS and most states hold this information on file for public viewing. It can be very difficult to find out how to acquire it though.

Another option is to visit Guidestar.org. Many donors and grantors go there to learn about organizations they are considering giving money to or to find out what organizations meet their giving criteria. Anyone can access the information there.

Some of the information is provided by the organizations themselves so the amount available tends to vary from place to place. You can pretty much depend on at least finding the 990 filing. The latest filing I could find for most places was the 2002 filing which covers the 01-02 ficial year. The 990s give information on earned and unearned revenue, revenues and expenses, mortage information, etc. You can also discover the salaries of the highest paid officers and employees. A 990 is a good place to look if you are considering a job with a non profit and want to know about the financial stability of your future employer.

For most organizations, Guidestar also lists profit/loss and balance sheet financial statments. You can get the same essential information from the 990s, but it is much simpler to read in this format.

As mentioned earlier, you can also learn about the institutional missions and goals, the names of people serving on the board of directors and types of programs the organization conducts.

Guidestar is very easy to use. Check it out if you are even the least bit curious about an arts organization.

Other Viewpoints

I was reading an article on Artsjournal.com that mentioned quite a few Broadway shows originated elsewhere (in fact Prymate is opening this week directly from Florida State University which is rather uncommon.) I was wondering if anyone had collated the names of the shows which originated away from Broadway before moving there. I didn’t find any (if anyone knows of an article, I would be grateful for the info) but I did come across a couple interesting sites.

The Door Swings Both Ways

I often talk about how the arts need to watch current business trends and assess how they can be applied to the arts world. I came across a Fast Company article from 1999 that spoke of a class at Duke that examined what the arts have to teach the business world.

“Leadership and the Arts” is taught by Bruce Payne. He brings his class to NYC from NC for four months. The class spends the time going to see theatre, dance, opera, orchestra concerts and art museums and discusses the lessons that can be derived from the experiences.

“In the new world of corporate America, everybody is worried about how to achieve excellence in smaller and flatter organizations,” says Payne. “That means finding styles of leadership that work well with smart, self-respecting professionals. Since everybody knows that hierarchy never worked well — and these days, it works less well than ever — what styles of leadership really make the most sense? The people who succeed in the arts these days are people who have solved that problem. They know how to coach, they know how to encourage, they know how to praise, they know how to love. And they know how to express a vision that excites rather than intimidates.”

The romantic view of leadership sees it as a kind of ectoplasmic magnetism, in which followers in variously sized groups — from teams to cults to companies to countries — are drawn mystically and irrevocably toward a central source of inspiration. A more practical view of leadership suggests that real leaders have identified and mastered a secret tool: emotional observation. If you can watch people — and, by watching them, figure out what makes them do what they do — you might be able to get them to do something else, something better. That leadership principle, Payne believes, makes the theater a perfect laboratory for anyone who wants to brush up on what makes people tick.

There were a couple parts of the story that made me wonder if I should open a consultancy business. There are topics it identifies as important that most arts people know far too much about.

“According to Payne, arts organizations, especially small repertory companies and dance troupes, serve as useful models for a world that reveres the startup. “The performing arts have always had to do more with less,” says Payne. “All arts are essentially entrepreneurial.”

Business books and seminars have picked clean any number of occupational metaphors to teach management and leadership skills — sports, the military, wilderness survival, religion. Yet, perhaps more than people in any of these other fields, people in the arts have learned to deal effectively with impossible deadlines, tight budgets, temperamental employees, and the perpetual challenge of selling a product with a short shelf life to a fickle, demanding consumer base.

For inspiration on creative ways to lead a company — or to chart a meaningful career — there’s no business like show business”

All Around the World

I also came across a website with the results of a world wide survey comparing the social norms of a number of countries on topics like Social Welfare, Sports, Religion, Politics to picayune details like whether a period or comma is used as a decimal point. Another website breaks the responses down by subject area.

It is all very interesting reading and the questions seemed to have been set up so that answers were reflecting the same criteria. For example, being late for a meeting was measured in increments of when you mutter excuses, when you apologize profusely, and when the lateness was intolerable. Many cultures it was 5 min, 10 min and 30 minutes, respectively. In some cases though it was 30 minutes and 1 hour, respectively.

I did wonder about the validity of the survey or at least about the age of those answering the questions when it came to the arts section because everyone almost uniformly answered “You think of opera and ballet as rather elite entertainments. It’s likely you don’t see that many plays, either,” or a near equivalent. It made me wonder if the reputed esteem that Europeans bestow upon the arts was a myth they liked to reinforce so they could feel superior to the U.S. or if it is just likely that the type of people who spend enough time on the web to answer lengthy cultural surveys aren’t inclined to go see shows.

Nonetheless, it is all very intriguing.

More Power of Blogging Thoughts

Last month I did an entry on Bloggers as the New Arts Critics. This past weekend, Terry Teachout touched upon the same subject in an interview on Studio 360. (The whole interview is very interesting, but for the portion pertinent to this entry, click the forward button on your media player twice to the third segment and move the progress button to about 5:15)

During the interview, Mr. Teachout mentions that he writes so prolifically for his blog in addition to providing reviews and commentary for print journals and authoring books (a fact noted in a recent Washington Post article) because contributing to a new medium and interacting with his readers is so exciting and engaging. He goes on to talk about how he sees serious arts coverage naturally migrating to the web as less time is devoted to coverage in papers and television. He is confident that good bloggers will gain credibility and influence. He says of blogs, “They empower the amateur. Anybody can write one. And whether you have any credentials or not, if it is any good, believe me, it will get noticed.”

He was then asked if more amateurs blogging necessarily meant there would be more talented people in the world rather than just a lot of people churning out a lot of mediocre stuff. Teachout mentioned he now interacts with many very talented people who he had never heard of prior to coming across their blogs. These people don’t have access to the traditional media channels through which to make their reputation but are doing so on the web.

The interviewer also brought up the point that the ease of self-publishing on the web circumvents the reflection and review process that one goes through before submitting work for print publication and removes the outside point of view of an editor. Teachout responds by pointing out that it is also easy (and widely lauded by the online community) to go back and insert an update or retraction in an entry saying you were wrong in your initial assessment.

He did feel that the way Amazon has set up their review process was not conducive to the rendering of honest, quality reviews. He does mention that he can find some really excellent writing among the other reviews, mostly from people who are amateur experts with a passion for the subject matter.

I find this whole conversation on the future of blogging very exciting and intriguing. I had a brief email discussion on this matter with Adaptistration writer, Drew McManus. He pointed out that another article I linked to about publishers sending free books to top Amazon reviewers didn’t address the issue of payola for a favorable reviews. I had mentioned this as a possible dark side of blogging reviewers in my blogger as new reviewer entry. As I said then, how do you guard against it? If you are getting paid nothing and working hard to produce quality work, it is easy to favor those who provide you with even modest considerations.

The obvious answer is for today’s noted bloggers to come up with a policy of behavior that will establish a precedent while blogging with the intent to influence is still young. The problem is that there is no recognized source of authority (and isn’t lack of a dictating force part of blogging’s allure?) for people to organize around. Drew McManus’ opinion is that it will be another decade before companies find a way to make the process profitable for the writers. What happens in the interim? He points to the fact people choose news channels most closely aligned with their own views as a harbinger of the end to an effort of objective reporting.

While the idea that one may soon be able to go through life without having their world view challenged is rather frightening, the silver lining would be more writers would find employment satisfying the demand for niche writing. (I can even imagine someone becoming fabulously wealthy providing material that reinforced opposing views.)

As Terry Teachout said–interesting times and technology to be contributing to and taking part in. Of course there is a reason why the sentiment “May you live in interesting times” is considered a curse by the Chinese.

Ballet of the Speedway

Last night the Roanoke Ballet Theatre presented NASCAR Ballet. Their website explains it best:
“NASCAR Ballet centers around 20 ballet and modern dancers (who represent cars) who circle a forty foot horseshoe track that banks around the corner complete with break away railings.”

When I read the story last week in the Toronto Star, my first thoughts were akin to the Penelope McPhee accusations I quoted earlier this week– I felt it was an example of dumbing down the arts. I may have agreed with Ms. McPhee that this was an attitude that needs to be discarded, but I also admitted I recoil at anything that smacks of dumbing down as well.

Of course, I caught and scolded myself for not giving it due consideration before I denounced the idea. Since I haven’t seen the show, I don’t know if it was a good idea. Reading a bit about the development process and the way they intended to execute the concept, I must say I was a bit intrigued.

Good concept and execution or not, it does present a good test of the shift in attitude Ms. McPhee espoused. NASCAR probably represents the antithesis of the arts, at least stereotypically. The reality of NASCAR demographics probably conforms to a “sophisticate’s” perception as well as a “plain folk’s” concept applies to arts attendees.

The company has done some other non-traditional pieces in the past so the regular audience won’t be totally taken aback by the show. I imagine, though, that a traditionalist might be scandalized by “gauche” elements of production which include: three huge monitors. One presents a sportscaster calling the race and interviewing drivers. The second shows the “pit” where dancers/cars bedecked in sponsors’ logos are serviced. The third presents commercials by the show’s sponsors.

When I really got to thinking about it, I couldn’t see why a contemporary subject like death defying racing was any less proper a subject than courage in the face of enchantment is in Swan Lake and The Nutcracker.

The company seems to have acknowledged the reality of their situation and embraced the outlook suggested by McPhee and the creative communities monograph I recently cited.

“We are hoping through this production to expand the traditional dance audience to include others who may never have experienced dance. The race is represented in a fun, wholesome environment and respect for the sport is at it’s heart.

“In order to keep the arts alive, it is up to us to produce higher quality, exciting, never-before seen extravaganzas. We have to entice the audience in, we can no longer just expect their participation. By opening up our thematic interests, we open ourselves to a whole new segment of potential dance lovers…We need to keep experimenting, keep inventing. We have to be willing to take risks. We can’t be scared into thinking small.” says Jenefer Davies Mansfield, Executive/Artistic Director of Roanoke Ballet Theatre. “These elements are integral in keeping the arts alive in a fiscally conservative environment.””

I wish them good luck with this and future events and will be interested to see if what they are doing becomes more prevalent.

Arts Education

My cable modem’s insistence on not working seemed to imply I should take advantage of the turn in the weather to warmth and sun. Thus I do not have a long, involved entry today.

Instead, I bring you some resources for education in various fields. There are a great many organizations with good education outreach programs. The ones I list here have lesson plans and classroom resources or have scads of links to websites that do.

General Links

Arts Education Partnership has the most comprehensive selection of links to sites with education resources for all disciplines I have seen.

ArtsEdge, Part of the The Kennedy Center’s education website has a very extensive selection of lesson plans for every discipline.

AllLearn (Alliance for Life Long Learning) has online courses run by Yale, Oxford and Stanford. While you do have to pay for their courses, the link I list here takes one to a page with links to a number of academic subjects, including Dramatic Literature, Classical Music, Dance and Visual Arts.

Theatre
The Utah Shakespearean Festival has some excellent articles on themes from all of Shakespeare’s plays, plus all the non-Bard shows they have done. Many of the articles are from their Insights publication which they make available to patrons.

Opera
Opera America offers links to study guides by opera compnaies across the US as well as guidance on additional programs.

Orchestras
I didn’t find any resources with lesson plans, but Playmusic.org had links to the children’s pages of orchestras across the country (San Francisco, Dallas and Baltimore were my favorites!). These pages have a lot of activity suggestions for kids to do on their own or for their teachers to do in school. These were some of the best interactive education pages I saw in my search. (Translation: I spent a lot of time playing)

Visual Arts
The Getty and The Smithsonian both provide good lesson plan resources for the visual arts.

Dance
The New York City Ballet’s study guide for George Balanchine’s The Nutcracker was the only resource I could find at this point.

I am sure there are more study guide resources out there. If people want to make me aware of them, I will assemble this list on to a resource page.

Misc. Tips

I have assembled a small collection of ideas related to marketing and constituent relations. Thought I would share some of them today. I am not including donor benefits today because they could go on forever.

Volunteer Relations
April is National Volunteer Month so it is always nice to show your volunteers that you appreciate them. Some organizations I have come across have:

-Had volunteer dinners with entertainment and awards.
-Had a Holiday party where the volunteers were invited to bring an ornament to decorate the tree. This publicly exhibited how strong the volunteer corps was and how involved they were since few people ever saw more than a handful of them at one time.
-Annually nominated a volunteer of the year for a United Way recognition dinner and then noted the fact in the volunteer newsletter.
-A couple places I worked required the entire cast and crew to help strike the set at the end of the run. The volunteer guild would make a big pot of spaghetti or chili or bring a 4 foot subs for dinner. This let the volunteers rub elbows with the cast and also allowed the strike to move along on schedule.

Marketing/Public Relations

For Resubscriptions some organizations have:
-Had resubscription dinners with buffet/heavy hors d’oeuvres, sometimes with a concert/one act play as added incentive.
-Taped cards with Hershey Kisses attached the seats of season subscribers. The cards said “X Theatre Loves Their Subscribers! Exclusive Subscriber Ticket Sales End X.” This showed the subscribers they were appreciated and created a buzz among non-subscribers wondering what it was about. A curtain speech explained it all. (Have to credit Lisa Jones at the Carolina Ballet with this one. I adopted it from her. Works fairly well.)

For Public Awareness/Relations Some Organizations Can:
-Do short, pointed curtain speeches and be available at intermission for questions/comments.
-Speak at Chamber of Commerce and Rotary Club meetings. Offer special business packages.
-Hold backstage tours, playtalks and advanced discussions about themes in shows.
-Give discounts on tickets for people who bring food donations for the local Food Bank.
-Have free First Monday play readings taking advantage of the theatre being dark
-Set up special “get you to the theatre on time” seating and menus with restaurants
-Have pre-show orientation talks in a room off a lobby or restaurant (promoting dinner, talk and show packages)
-Approach a local bookstore about having staff do talks about shows, costuming, lighting design, opera, etc or with significance to a best seller. In return, book store will put up window display promoting a performance with props, posters and perhaps a dress form. (Actually started this process with a Barnes and Noble and got agreement but my employment contract ran out before it came to be.)
-Similarly, approach churches (they are groups of people who go to events regularly as a family unit after all) to do talks about topics of interest. (I met an executive director with an art history background who spoke at evening church talks on the fact that some of the implications in The DaVinci Code that famous people belonged to secret societies were based on fabricated forgeries a la The Hitler Diaries)
-Encourage actors/directors/technicians/musicians, etc to blog. I mentioned the benefits and pitfalls of which I discussed at the end of this earlier entry and the beginning of this one. Just today, I came across these guidelines Groove Networks sets for employee blogs.

-One policy I never was in the position to institute once I formulated it–No disparaging remarks about patrons on the job. One place I worked not only discussed the stupid things people said or asked, they posted a running list on the box office door. I believe this type of thing creates a hostile work environment which subtly insinuates itself into customer care.

Customers are indeed idiots. I should know, I am one. Everyone has an off day. When you deal with a couple hundred people each day, there are bound to be a few having their off day (as well as the chronic idiots). One easy solution to this is the old money in a jar routine whenever someone complains about a patron. Then take the jar to a bar after hours and use it to buy beer and pizza and complain your heart out there.

Anyone else have some tips they have found useful? Some of the things I have done and come across have been sort of corny, but they were successful. I would really be interested in knowing what people have done. I will compile a list and post it as a resource people can consult when they need inspiration.
Clicking on “Joe” at the end of the entry will let you email me.

Emperor Has No Clothes

So I am of mixed feelings today. Yesterday, the last place I worked enthusiastically welcomed the news that I would return for two weeks to help them run this year’s festival thereby confirming that my skills are indeed valued. But I also got a letter from Wayne State saying they are hiring someone else for the position which, of course, introduces doubts to my mind.

One thing I didn’t mention before-when I got to Detroit, I learned the woman who had held the position for three years was applying for the job as well. Apparently it was an instructor position and was being made a tenure position so she had to re-apply. At the time, I was a little annoyed at not having been told that because I wasn’t sure I would have agreed to fly out knowing I was challenging an incumbent. But I also knew it didn’t matter. These people had flown me out, fed me and had set a lot of time aside so I could discuss a topic about which I was passionate. (No, not myself, arts management!) Overall, I figure I got a pretty good deal.

This conflicted state of mind seemed like a good springboard for introducing today’s topic—My criticisms of the arts. Last week I mentioned all the reasons why I still possess an idealistic attachment for the arts and what I do and why I would seriously consider returning to work for idiots who fired me. This week I want to talk about the detrimental aspects of this thing I love so much.

I have often felt guilty that I perceived the people I worked with and for had the wrong attitude. They worked hard and were trying their best with limited resources. Who was I, as someone relatively new to the arts, to judge their outlook? However, emboldened by the remarks I read by Penelope McPhee at a retreat for symphony orchestras funded by the Knight Foundation, and having accumulated a decade or so more experience, I have to say I still think they were wrong. So, I am taking this opportunity to level some general criticisms about the state of the arts.

First of all, I would highly recommend reading the speech. Though I have a habit of quoting half an article in my entries, I am going to try to abstain from doing so here. Right from the beginning of her speech, she said something that resonated with me.

“Today, I would argue vehemently that communities don’t need an orchestra just for the sake of saying they have an orchestra. The mere existence of an orchestra in a community does not contribute to its vitality. Communities need vibrant, relevant orchestras that give meaning to people’s weary, humdrum lives.

I am increasingly convinced that orchestras that are not relevant to their communities do not contribute to their health and vitality. And I’ll go even further � the more orchestras peel off three to four percent of an economically elite, racially segregated fraction of the community, the more they’ll be part of the problem instead of part of the solution.

The caliber of the playing, the renown of the conductor, the architecture of the world-class hall mean little or nothing if the sound doesn’t resonate throughout the community.”

A little further on she says:

But if you agree with me, and accept this as your mission, you first have to fundamentally change your attitude toward your audience. You have to stop blaming them and start looking inside your institutions for answers.

From my perspective as an outsider who loves the music but is not an expert, I’d argue that for the most part, orchestras have nothing but disdain for their audiences. The whole notion that doing it differently is “dumbing it down” is disdainful. The attitude you communicate to us audience members is that you’re doing us a favor to let us pay for you to play what you want to play. You want us to pay our money and eat our spinach because it’s good for us.

Not only do you want us to eat the spinach, but you want us to choose it over ice cream every time; you want us to eat it in your restaurant at 8 p.m.; you want us to like it the way you’ve seasoned it. And, God knows, you want us to eat it pure, not in a souffle or a salad.

And, oh yes, if we’ve never eaten spinach before, we’re barely worth serving it to anyway, because if we’ve gone this long without tasting it, we must be rubes anyway and we’ll never appreciate it.

So if we’re going to be serious about serious change, we first have to get serious about this question of mission.

This essentially goes to my biggest complaint about the arts world. The “Field of Dreams” expectation that if you perform or present it, people will and should come. Yes, I have been absolutely guilty of the type of thinking I quote above. (It is especially easy to think everyone is a cretin when you are doing a job search!) Yes, I absolutely think that the arts possess incredible value for people’s lives. But I have empathy for the “great unwashed.” I don’t believe everything performed is of interest or significance to me. I feel intimidated going to gallery openings and symphonies–and I know some of the rules. (I play follow the leader to avoid clapping between movements, but still have no idea how to tell the end of a movement from the end of a piece.)

Of course, the Field of Dreams view doesn’t only apply to attendance, but funding as well. I have worked for organizations who lost the faith of thier audiences and launched huge “save us” campaigns. I know that a desire to keep ones job factors into it, but I think it is rather egotistical to expect foundations and governmental bodies to bail you out because you have mended your ways and may possess the potential to contribute something of value to your community again.

On the other hand, I have been employed by organizations who have worked for 5-7 years to develop solid relationships with foundations and politicans. I am not talking about throwing a lot of money at them and wine and dine schmoozing, but painstakingly proving oneself over time. When the organization gets a sizable chunk of funding, smaller organizations cry foul and write editorials saying we were favored because we were the big kid on the block.

Yes, this is essentially true. When you are a small, volunteer run organization, you can’t expect to get the money an institution with a full time development director can get. In many cases, those smaller organizations are getting funded at a much higher ratio to the effort they expended securing the money than my organization was. There are a lot of arts organizations out there working damn hard for what they get and they have very few assets with which to grease palms.

There is no god given right for every arts organization to exist. Everyone has the freedom to give it a try, but it doesn’t mean people have to come see your shows or pay for you to stay open. You can decry the soulless commercialism of the place across town and do avant garde stuff, and the more power to you. You just need to be aware that there are consequences for every decision. You may have to work harder to attract audiences and suffer being labeled as obscene.

I interviewed at a place this fall that didn’t have its own performing spaces and instead presented in churches and outdoors. They were still held in a higher regard than the theatre companies that had their own stages. The theatre companies all competed tooth and nail with each other, insisting that each remain autonomous rather than uniting to focus their energies to achieving common goals.

I used to blame the non-profit system. The fact that non-profits were placed in a position of having to compete for funding to get the majority of their money from unearned revenue. But I realized community service was becoming an increasingly smaller concern for many organizations as they focussed more and more on just keeping the doors open. It might almost be better if some of them became for profit. Although, there is the danger of finding box office receipts unchanged regardless of classification. Audiences seldom make entertainment decisions based on tax status.

I don’t have any easy answers for combatting these perceptions of audiences and each other. Certainly improved empathy and communication will be essential elements in any solution. McPhee’s speech makes some suggestions, but I don’t think they will completely resolve the problem.

For all the critical aspects of Ms. McPhee’s speech that I agree with, there were also some observations in which I saw some hope. She comments:

“But newspaper journalists, decrying diminishing subscribers, worry that the democracy is at risk because people aren’t getting the news – from them.

Orchestras, being mostly led by tyrants, aren’t concerned with the death of democracy. But they do believe the very fabric of Western Civilization is at risk if people don’t get classical music – from them…

…They’re confusing the content with the delivery system. In fact, people are getting much more news, much more quickly, than ever before. The difference is that the content is coming from lots of different places, and newspapers no longer own the franchise.

The solution she suggests, may be found by emulating newspaper’s who now offer both print and internet access to their stories.

And here’s another important parallel. They’ve given up on the crossover idea. They are no longer expecting readers who get their news on the Net to decide to subscribe to the traditional paper. The Internet news is not a marketing tool for the “real thing.” They have thousands of new readers for the “new thing.” I hope if Magic of Music does nothing else, it will put to rest the idea of crossover and adopt the idea that we can sell multiple products to multiple audiences.

To me, one of the promising findings of the market segmentation research it demonstrates is that there’s a vast potential audience of living, breathing individuals with different – but real – connections to the art form and to our orchestras. These aren’t uninformed rubes who need us to show them the light. Neither are they look-alike, think-alike mannequins receiving the Canon as dictated by us. These are individuals who make purposeful and highly personal decisions. Some of them have actually tested our product and found it wanting. The question is are we listening to the very clear signals they’re sending. And, are we willing and able to let go of our prejudices and respond to the message in diverse and innovative ways?

For me, these data validate everything we’ve been trying to accomplish in the Magic of Music. They tell us unequivocally that whether we want to strengthen, deepen or broaden ties to the orchestra, we need to do something fundamentally different than what we’ve done before. We need to put everything – repertoire, musical genres, ensemble configurations, venues, performance times, guest artists – everything, on the table for review and negotiation. The data also makes it clearer than ever before that there is no one solution. No magic bullet. Different folks need different strokes. And we must be nimble, flexible and open enough to allow for that.”

And a little further on

“I believe wholeheartedly in that mission, and I do not believe for a minute that listening to audiences is pandering or diminishes quality. I think it’s just good business.”

This was very reminiscent of the portion of the “Cultural Development in Creative Communities” monograph I excerpted last week. I had cited it because it counseled different strategies for different communities (as McPhee’s does here).

I also stated some concern for the idea that arts organizations had to diversify their services and offerings. Part of my concern was (and still is) that by offering a little bit of everything, organizations would do no one thing with a level of excellence. Part of this was a fear that people’s view of the arts not be debased.

I was also concerned that by answering the expectations of the community, arts institutions would diverge from what funders expected of them. I was encouraged by Ms. McPhee’s speech because it showed that a funder not only understood this was a trend for the future, it also encouraged organizations to embrace the changing times.

So there you go. My candor may not be helping my employment prospects, but the mission of my blog is to provide solutions. The only way to do that is to recognize some problems to comtemplate and discuss.