Stuff To Ponder: Volunteer Bill of Rights

by:

Joe Patti

One of the many items I bookmarked to write on when I returned from my holiday break was an entry Robert Eggers did on the Volunteer Bill of Rights he helped institute at DC Central Kitchen. He said he took his inspiration from a concept championed by restaurant reviewers in the 1960s and 70s that diners had rights and didn’t have to take what was set before them if it was sub-par. (Hard to imagine there was a time when you didn’t send cold food back to the kitchen.) Eggers says this is what drove restaurants to offer better service and improved and expanded diners’ culinary knowledge to the point where we are now focused on the provenience of our food. One result he says is that every city now has great dining establishments rather than just a few cities.

In the same way the Internet provides a channel for customer driven feedback, Eggers feels that encouraging volunteer feedback and involvement will drive innovation faster than hiring expensive consultants. (DC Central Kitchen has 14,000 people volunteer every year which certainly does represent a lot of brain power.)

DC Central Kitchen’s bill of volunteer rights is:

ALL volunteers have the right to:
* Work in a safe environment.
* Be treated with respect by all staff members.
* Be engaged in meaningful work and be actively included regardless of any physical limitations.
* Be told what impact your work made in the community.
* Ask any staff member questions about our work.
* Provide feedback about your experience.
* Receive a copy of our financial information or annual report upon request.

They want their volunteers to ask the tough questions that will help them operate better, but Eggers says the middle right is the most important.

“….but the most purposeful of these is the one right in the middle—the right to “be told what impact your work made in the community”. THAT’S the kicker. We want, and think it’s critical, that every nonprofit in America be prepared to answer that question, in detail. No more fuzzy, feel good platitudes. No more bromides, brothers and sisters—it’s about facts and figures. Verifiable, Hard Core, Detailed Deeds.”

And following his philosophy of using the feedback of volunteers to make DC Central Kitchen run better, he solicits the assistance of the reader and offers some himself.

“We are an open source organization, so feel free to use this Bill of Rights in your shop. Add more rights if you see fit. If they rock, let us know so we can adapt our version. Call if you want and we’ll talk about how we trained our staff to translate talking to volunteers about these rights into opportunities to elevate the idea of what we are doing, together, so that folks can’t wait to come back—with friends, time and wallets in tow.”

Stuff To Ponder: Alternatives To Forming A Non Profit Org

by:

Joe Patti

If your new year’s resolution is to do good this year, go for it! But if you are thinking of starting up a non-profit, you should be aware of the challenges you face. Both the normal processes to follow when starting a new organization as well as emerging scrutiny by the federal government. The Non-Profit Law blog has been packing a lot of informational goodness in their posts over the end of last year and the transition in to this one. Among their tweets of the week for last week was news of extra scrutiny of non-profits by the IRS.

The Gene Takagi and Emily Chan who write Non-Profit Law Blog also linked to a piece they wrote for the American Bar Association outlining the considerations a lawyer and their clients should use to evaluate whether they should actually form a non-profit organization. Many of the suggestions made are just good sense for forming any business including evaluating the need, whether it duplicates the efforts of another group, if there is sufficient clientele and a support base present in the community. They make suggestions of alternatives to consider.

But another person they link to in their tweets of the week really does a great job of providing these alternatives. Allison Jones makes suggestions for 6 alternatives with links to more information about pursuing these options.
I had never heard of an intrapenuership myself.

* Free agent: More and more people are affecting social change outside of an organization. Harnessing social media, you can mobilize your network to take action or support a cause without the hassle of incorporating….

* Informal group/club: If the issue you are addressing is small or very specific (cleaning up a local park or stacking shelves in a local food pantry) you may just be able to round up a group of friends and get to work….

* Giving circle: … In giving circles you pool money and resources together to support an organization you all select. The focus is usually on a local organization, often extends beyond giving financial support, and the circles can be formal or informal….

* Local chapter of a national organization: … You can build on existing resources, support, and guidance to make a difference. Organizations that focus on professions, such as Young Nonprofit Professionals Network, Grant Managers Network, or Emerging Leaders in the Arts, tend to have chapters across the country. However other organizations in different causes, like the Reeve Foundation are open to supporters launching local chapters as well….

* Intrapreneurship: Do you work or volunteer for an awesome organization? Maybe you noticed a need because of the work you do? This can be tricky as many organizations are pressed for resources and time. However, you can harness your organization’s infrastructure to make small steps in addressing the need you have identified. Organizations are more willing to support innovation if there is someone (i.e. YOU!) willing to take the lead. Start by collecting information on the need and presenting it to your organization….

* Fiscal sponsorship: In fiscal sponsorship a nonprofit will allow you to operate under their 501c3 status….You should find an organization whose mission and work align with what you want to do and reach out to them directly….

Hey Joe, Where You Goin’ With That Ticket In Your Hand?

by:

Joe Patti

My mother lives very close to Bethel, NY where the original Woodstock Festival was held. I had written about the plans to develop the grounds of the festival with a performing arts center and museum about six years ago. Both structures have now been constructed as part of the Bethel Wood Center for the Arts so I stopped by to see them during my visit.

Because of the cold and snow, we weren’t allowed out on the festival grounds when I was there last week. I could see a little bit of the pavilion from the top of the hill near the memorial, but because of the way the hill folded down, it was difficult to see it clearly. In that respect, the building isn’t a massive intrusion on the beauty of the surrounding countryside. While the current lay out is quite a change since my last visit, my festival coordinator eye was wondering if it was developed enough. The road looked too narrow to accommodate the capacity of the performance space and I wondered if there were enough lights in the parking fields.

The museum was very interesting. It occurred to me that it may be the only museum devoted to a performing arts event. The only other place that might come close is the restoration of the Globe Theatre in London and that isn’t really about a specific event. There was a simplicity to the museum design that I appreciated. Most of the exhibits were multi-media as you might imagine. Even though the festival has been documentaried to death at every significant anniversary, I still found myself learning quite a number of new things about the festival (like the fact there was actually a security plan). In fact, when we went in to see the once-every-30-minutes film in the movie theatre, I wondered aloud if there was anything new to mention given all the other video exhibitions. It turned out there was.

There is a fair size events room in the museum that allows them to host performances even when the outdoor stage is gripped with ice and buffeted by winds. Apparently there was a history conference there a week or two before and one of my mother’s friends who attended commented on how wonderful the grand fireplace was.

As I am wont to do, I paid close attention to all the customer service interactions we encountered. The volunteer docent was very welcoming and informative and pointed out that they had brought coat racks out into the lobby so that we didn’t have to go downstairs to the coat check. One guard tended to hover outside the psychedelic bus while I was inside watching a short movie. I was half expecting him to poke his head inside and scowl disapprovingly and grumble something about damn hippies. Maybe that was calculated to give you a feel for the whole experience.

One of the things I appreciated the most about the museum was the sense that the experience was still in process even though the event it recalls is over 40 years in the past. There was a booth for people to record their memories of the event for inclusion in the museum. There was also a special exhibition of recently acquired pieces. What was interesting about this was that while some of the pieces were really great, there were some flawed pieces as well. One film they had running had poor video and some times audio quality. At certain points it is entirely black and all you can hear is some music. I was impressed that they choose to include some less than perfect footage of less than notable parts of the festival when they clearly had no lack of good material to utilize.

I guess in an age where people are posting poorly made videos on YouTube, this practice becomes less remarkable than it might have been. When I saw it though it reminded me of blog posts and articles I have read urging arts organizations to discuss their failures along with their successes in a public way.

You Talk Funny

by:

Joe Patti

Okay, admittedly this doesn’t have a lot to do with management, arts or otherwise, but as a person who started out in theatre, I am always interested in dialects of different places. Linguist Rick Aschmann has created an interactive map of all the North American English dialects. It is really a fascinating project in terms of being able to look at the dialect boundaries for different dialects.

One of my original intentions was to point out just how small a geographic area the Greater New York City accent actually covers. I grew up just an hour north of NYC but constantly have people express amazement that I don’t have an accent. New York State isn’t New York City, kids, no matter what you see on television. But my intent was circumvented by the revelation that Downtown New Orleans is a sub-dialect of Greater New York City. Will wonders never cease!

Aschmann also has audio samples of different dialects and is grateful for suggestions and samples to add. I noticed that a lot of the samples were politicians. I figured this was because politicians posted a lot of their campaign ads on YouTube which made them good sources. Aschmann addresses this noting the different sources for dialect samples and why they tended to be reliable.

“DISCLAIMER: I do not necessarily agree with all of the people speaking here: I have simply selected them as good examples of their dialect! Nor does the fact that many of them are politicians indicate that I particularly like politicians: The fact is that politicians tend to retain their local dialect more than other public professions (actors, artists), to maintain their identity with the locals. Also, they talk in public a lot, so the data is readily available. Country singers and southern gospel singers also tend to be reliable, and I like them better than politicians. Somewhat surprisingly to me, NASCAR racers seem to be very reliable, also: even though they travel a lot for the races, they tend to raise their families in their old home town, from generation to generation, and don’t care in the least how they talk!”

We speak about the arts as a medium of expression that we don’t want to see disappear. The same can be said of many regional dialects. So take a look at the map and take pride in your dialect! (Even though you talk funny).