Get Fed At the Forte

Back when I first started my blog I frequently sought out arts related blogs and had a hard time of it. Lately, much to my pleasure, I have noticed more and more arts blogs appearing on the blogrolls of a number of sites I visit.

I was rather delighted to come across the Theatreforte blog last week. Working out of a secret bunker in Columbus, OH, the folks at Theatreforte host a rather large number of theatre blog feeds as well as create entries of their own. They break down the blogs by region which is helpful if you are looking for like minded souls nearby.

They have the largest number of feeds I have seen since ArtsFeed shut down for renovations a couple years ago and never reopened. If you have a blog whose feed you think they should host, send them an email. There is still a need for more good arts bloggers, especially since a couple theatre bloggers got a little burned out and signed off last month.

I also wanted to acknowledge that the Forte site looks to be a labor of love attached to another labor of love, Available light [theatre]. Amazing how many things love can power these days.

Burning Question-Who Owns The Meaning of Art?

Via Arts and Letters Daily is an interview with Ray Bradbury wherein he mentions that he never intended people to interpret Fahrenheit 451 as a warning against censorship, but rather a warning against the lack of substance on television. At a time when the few people who had televisions were watching shows on seven inch black and white screens, he rather presciently foresaw a world where people had wall sized televisions. (One even dominates the wall of his house these days.)

So often in the arts we are in a position of interpreting meaning for others. In many cases we don’t have the creator alive and available to check our perceptions against. To a certain extent, artists cede control over what a work means as soon as they show it to another person. Artists need to accept that people will see things in a work that aren’t there and then will start deconstructing it looking for more.

Of course, if the artist tells you point blank that they didn’t infuse their work with the meanings you are seeing, you as the observer can revel in your discovery of the unintended, but shouldn’t insist it means something else to the artist’s face. Bradbury apparently walked out of a class at UCLA because students wouldn’t stop insisting he was talking about censorship.

This type of situation raises questions about interpreting the meaning of art. First of all, if thousands of high school English teachers have been disseminating the wrong information about the themes intended by a living author, what are educators and those serving the same role at arts organizations getting wrong about dead artists?

As we write program notes, conduct Q&As or talk to ushers and patrons in the lobby, how much are we getting wrong? Maybe the idea that Hamlet was motivated by an Oedipal complex never crossed Shakespeare’s mind. (Especially since the concept is never considered until after Freud coined the term.)

Second is the matter of balance. Where does the balance fall between telling people what is meant and telling people there is no single correct interpretation? People come to educators and arts professionals for the tools to process unfamiliar material. We try to give them language and lenses to assist in this endeavor but part of the joy of encountering art is to see something no one told you was there.

The problem is that sometimes these realizations are tainted by the context we bring to the work and don’t reflect the intentions or reality of the artist. Now granted, personal context is the basis of some works of art like Impressionist paintings. But you are also in the position of not being able to tell people they are wrong about Hamlet since you subscribe to and encourage the “No wrong answer” school of thought.

There are lengthy essays written on this whole concept. But let me just toss a thought out there for you to ponder–

Who owns the meaning of a work of art? Even if you are polite to Ray Bradbury and believe that he only intended the book to be about television, is he essentially only accorded the status of a equal interpreter of art because he has missed all the other aspects of the book that speak to you?

The funny thing is, in denying an artist’s stated intent one often holds him/her in greater esteem for being such an adept creator, they subconsciously invested their work with multiple layers of meaning.

Seek Thy Successors!

Given rising concerns in the arts industry about the lack of succession planning and dearth of qualified people to assume organizational reins when the current leadership retires, I thought a recent piece on the Chronicle of Higher Education on recruitment had some relevance.

The article is mainly aimed at academic departments looking for faculty but there are some basic ideas that are good places to start when analyzing one’s search and hiring practices in any profession. Books on the topic may ultimately be more helpful, but reading the article may also make you realize you need to consult those books.

The core focus is on recruitment for positions rather than just advertising them and waiting for people to apply. The author, Gary A. Olson, who is dean of Arts and Sciences at Illinois State University, suggests disseminating information in discipline specific journals and online forums.

The most labor and resource intensive option he suggests is letters soliciting nominations and applications for the position, the more personal, sincere and un-form letter like, the better. Before you dismiss this out of hand as something only big businesess might do, I received two such letters for arts management jobs in the last six months. One was for an executive level position, the other middle management. If it weren’t for the fact that I had no desire to be involved in either field, I might have considered applying. More to the point, active recruiting efforts in the performing arts are out there and the practice is likely to become more prevalent.

Something that I would not have really considered which Olson says is mandatory if you really want to sell the position is the creation of a website exclusively devoted to the search.

“Effective sites will contain more than a position statement and a list of committee members. The objective here is to make the site useful for the candidate, not the committee. The search site should contain links to sites that will best promote the institution and the community, so the key question to ask in constructing a site is, “‘If I were a first-time visitor to the institution, what information would help me understand what I might be getting into were I to accept a position here?'”

Olson also cautions against various self-destructive practices like succumbing to the desire to grill, rather than woo, a candidate; airing organizational dirty laundry; extending poor hospitality and failing to search for solutions in final negotiations for the position.

What I hope not to see, however, is the emergence of recruiting practices similar to those connected with musical directors in the orchestra world where a very small group of big name people are wooed by multiple organizations to the exclusion of all others. That will only serve to exacerbate the panic over succession. (Unless I happen to emerge as a member of that small group, in which case it sounds like a grand idea.)

Too Much Ado About NYC

Scott Walters over at Theatre Ideas has caused a stir on blogosphere the last few days. He did a 10 Questions Interview on Theatre Is Territory that was critical of the NYC orientation of the theatre profession and the training of artists in general. He says a lot of provocative stuff, including “Dogs are trained, not artists,” which make it worth reading. Long time readers might remember Walters from his discussion of Tony Kushner’s suggestion that all performance degrees be abolished that I covered about a year ago.

Actually, I should back up a little, most of the interview was about artist training and the environment in which the arts now operate. Most of the comments on the Theatre is Territory posting, Walters’ response posting, and Theatre is Territory’s response to his response dealt with one answer he gave suggesting that all roads to working in your hometown go through NYC.

Walters actually gets around to expounding on the more central ideas of the Theatre is Territory interview on his blog today. His thoughts on not taking potshots at conservatives in performances and other art works just because it is easy is something to consider.

His expansion on what he envisioned when he said that encouraging students to be innovative, experiment and take risks was the only way to move performance forward aided my understanding of his argument. I initially thought he was calling for more of the same attempt to be avant garde until he qualified it by saying

“Experimenting doesn’t just mean “doing weird shit.” You have to do it for a purpose, and pay attention to the results. And if your purpose is simply, solely something like “to confuse the audience” or “to offend the audience,” then I am going to say “That’s too easy. Raise the bar.”

Ultimately, I have to confess though that the whole NYC centric debate, while interesting, made part of me grumble inside. It wasn’t a big grumble, but still part of my mind was grumbling that the debate wasn’t contributing any solutions to the problems facing the performing arts.

Frankly, it isn’t fair to expect that every conversation on an arts blog help industry professionals sharpen their minds and hone their perceptions so that they ready to synthesize the next great artistic movement and then promote it utilizing the best techniques and emerging media channels.

On the other hand it is tough not to have an ever present anxiety about the future of the arts permeating your psyche even if you only read half the stuff I do every day. Pretty much everyone agrees the current environment is in what Seth Godin terms a conceptual dip.

Maybe Walters is right about how to educate the next generation of artists. A lot of smart people are giving well considered advice about how arts organizations can make a transition from the current mode of operations to a new way. No one really knows which projections about future trends and how to prepare for them is correct.

For many it’s hardly worth panicking that neither you nor they know which strategy is going to be most effective because you most certainly don’t have the time, money or personnel to effect whatever suggested changes you decide are best. (That is if you had time to review the most recent theories about the future of the arts in the first place.)

In this larger context of the arts creeping toward its inevitable doom, it seems rather pointless to debate the NYC effect. Even the commenters pretty much admit the city doesn’t have a nefarious plan to suck the artistic energy out of the rest of the country. Though there is something to be said for leading by example. If you want audiences to stop thinking the only things worth seeing come from NYC, theatres have to stop going there for the majority of their talent pool.

I wonder if the owners of the proprietary arts organizations, the model that preceded the current non-profit arts organizations, had similar discussions as their businesses were dying out. (For the record, I am in the freshness and relevance are needed camp rather than the end is near.) In Performing Arts, The Economic Dilemma . economists Baumol & Bowen note that at the start of the 20th century there were 327 touring theatre companies, less than 50 by 1915 and less than 25 in 1930s.

I imagine those folks were blaming the movies, records and radio for stealing their audiences as much as arts people blame DVDs, the internet and big screen televisions for diverting attention today. I’m sure they made much ado over factors that had no real bearing on the success of their businesses too because they had no idea what was coming.

Hindsight allows us to take comfort in the fact that vaudeville survived and appeared on television on the Texaco Star Theatre/Milton Berle show and Ed Sullivan. At one time there was a more golden era for the current non-profit arts model with subscribers packing the halls.

But it is no guarantee for the future. All this proves is that there is a law of conservation of artistic energy–it can not be destroyed but manifests itself in different media. Our real worry when we complain about empty seats and lack of art in schools isn’t that art will disappear. It is that it will change form and we don’t know what line to stand in to participate.

Manifesting Out of Different Time

Since today is Memorial Day there are forces inspiring me in directions other than blogging. It was by a bit of serendipity that I came across this video last week illustrating that there is nothing new under the sun when it comes to B-Boy dancing.

This excerpt from “Detours – An Experimental Dance Collaboration,” alternates between B-Boy and dance/movements that preceded and inspired them from ethnic dancing, martial arts and films. Some of the sources have been obvious, but it was intriguing to see some of the more obscure origins of some of the moves.

While B-Boy dance has always been impressive to watch, viewing this video segment has increased it in my estimation as integrating that which is best of human physical expression.

Warning: Strong Language in Interview Section at Start and End.

Its The 80s All Over Again

I was getting my 80s fix on YouTube watching Kate Bush’s video for “Running Up That Hill.” Even though the song is fairly old in MTV years, the comments section was very active with responses as recent as an hour before I viewed the piece. (Which serves to confirm that I have good taste in music.)

The video features a lot of modern dance (which was probably even more modern in 1985). While I imagine most everyone was coming for the music, I was trying to think if there was a way to have a high rate of success in juxtaposing a little arts performance with something a lot of people wanted to watch/listen to on YouTube. For every coolness factor I could think of, there was a possible negative influence that would suck the cool right out so I am not quite sure what the answer is.

While looking around YouTube to see if any other dance companies had put anything intriguing up, I found an interesting effort by the Cincinnati Ballet. The have posted YouTube video contests corresponding to each one of their shows. Each video asks you to cast a vote between three possible choices and when you do, you get $10 off a ticket to that show.

The most recent contest had people voting to decide which of three slobs turned suave would get to take the artistic director to the ballet. Over 3500 people voted which isn’t too bad a result. I would be interested to know how many of those who voted weren’t regular attendees. Even if they didn’t end up going to the show, they visited the ballet’s website which is a good first step.

You can take a look at some of their earlier episodes here. My personal feeling is that they did a good job for a first time out. I didn’t like the textures applied to the Twyla Tharpe video because it made it hard to watch. The “Smackdown Ballet Style” was a fun idea to promote Bolero but I think it went on a little too long to engage an curious new attendee’s interest.

The one I liked the best was the “Nutty Dance” where three people from the community (music reporter, musician and vice mayor) were pitted against each other trying to do a segment from The Nutcracker. Each did a credible job and put their own stamp on the piece.

Remembering some of the first music videos on MTV back in the 80s, I don’t fault them for the somewhat rough first attempts. I salute them for their imagination and initiative and hope they and others will work to refine their technique in using tools like YouTube to promote their work. I am betting these clever folks devise an entirely different approach to marketing their product altogether.

Are We Not Men?

A couple entries in the recent past on Donor Power Blog about interaction with one’s constituents caught my eye.

The first, Do Your Donors Think You’re Indifferent, links to Customers Are Always blog which notes a recent study found that perceived indifference by a company causes far more people to sever their relationship with a company than cost and quality issues.

Donor Power points out that indifference is in the eye of the beholder. “It’s important to note here that indifference only be perceived. People cannot know other people’s motives; they can only deduce them from the actions they see. So you can care passionately and still be perceived as indifferent.”

It was hard for the second entry titled, How to position yourself as human, not to catch my eye. Especially since the first sentence was “What are you doing to persuade your donors that you aren’t human?”

The entry links to another blog, What’s Your Brand Mantra. Like Jeff Brooks at Donor Power, I too focused in on the point about writing to appeal to your audience rather than using language which only has relevance to insiders and alienates or confounds your target audiences.

This is a point I have made in the past about press releases and marketing material. But I figure now that organizations are gearing up to announce their new seasons in the next few months, the concept bears repeating.

Social Experience is Important Everywhere

I was listening to the CEO of the county YMCA finishing his comments about the athletic portion of the Kroc Center project I am advising the Salvation Army on when I started to notice some familiar themes so I began jotting down notes.

He was talking about how working out was becoming an increasingly social experience for people. Plenty of condos are being built these days featuring exercise rooms as selling points but no one is using them. As a result, the rooms are eventually being turned to other uses and the condos are asking the YMCA and other athletic clubs if they want the equipment.

This trend has also impacted the way the YMCA (and apparently other athletic facilities) are approaching developing memberships. There are now spaces called starter rooms where people can work out under specific direction with a small group of others with whom they share some connection (gender, age, ethnicity, weight).

These rooms and others like it (i.e. aerobics studios) no longer have mirrors in them. There used to be a focus on monitoring ones form and thus the mirrors. Many people didn’t want to see how bad they looked in the mirror so out the went. There has also been a shift in focus from fitness to well-being.

Once people have been working out for awhile and refined their physique and technique, they move out under their own motivation into the familiar bigger room with the mirrors where they can monitor their form and progress.

Another thing he mentioned was that the YMCA was partnering with the Boys and Girls Clubs to offer programs to get entire families participating. The Y sees its strength as getting adults involved and of course Boys and Girls Club gets the kids.

So in terms of the arts–we already know that attendance is very socially based and that the lack of people in the larger audience with whom one feels they have a connection can cause individuals to feel less inclined to attend.

There have been a lot of discussions about strategies for attracting members of different groups be it age, race or income level to the arts. The parallel of the YMCA’s new exercisers would be people who didn’t attend the arts very much but were interested in doing so. Perhaps to engage this segment of the population what is needed is an opportunity to participate in a structured arts experience in a small group environment.

The type of people the group is comprised will depend on the community. In some places and age cohorts, income and profession differences may prove more of a barrier to bonding with other group members than race or gender. I frankly don’t have any ideas at this point about what the arts experience should look like other than being structured to provide a safe environment in which to become informed and comfortable with attending an event. The eventual goal, of course, is to have people move to the “big room” with confidence.

I am betting there are organizations out there with programs that have proved to remove attendance anxiety that might be adapted for smaller groups. I imagine that any organization trying to build a similar program from scratch would find it took a long time and great investment of resources to simply let the target groups know an experience tailor made for them existed. It is generally known where one goes to exercise, but who knows where one goes to gain confidence in the arts? Perhaps a humorous ad in the spirit of the 98 lbs weakling losing his girl on the beach is the way to go.

One thing to note so you don’t get too discouraged. People are motivated to start exercising for many reasons and the three month mark is a time when many people disappear from the gyms. If you do get some sort of regular arts experience program together, the reality is that some of your regulars may lose their motivation or decided they achieved at least part of what they set out to and drift away, too.

I wonder if a change in focus akin to the fitness to well-being shift is needed. For lack of a better idea, perhaps the transition should be away from the arts as a source of entertainment and culture to well-being of the whole person as well. This could prove a little tricky since the exercise folks encourage people to abandon sedentary activities like watching TV for walking. The performing arts will be encouraging people to abandon one sedentary activity for another.

Pitched correctly, the idea of the arts as part of the well-being of the whole person could be more productive for the arts community. For one thing, if the concept was generally subscribed to it wouldn’t be so hard to justify why governments should fund the arts over human services like AIDS hospices. Both are important to the well-being of a person. In fact, government funding has made it easier for me to give free tickets to AIDS and drug treatment programs.

Disseminating the idea that it is good for people to spend 2 hours a week (just 30 minutes every other day!) in an arts activity, be it attending or creating, taps into the equivalent message people are getting about exercise. Well Being = Regular Exercise + Regular Arts.

The whole concept actually strengthens a message that is already out there, namely that arts exposure makes babies smarter, helps kids in math and socialization, etc. True, the whole Mozart while pregnant leading to higher IQ has been debunked, but the impulse is there to be tapped into. It is just as important to show those who are intimidated by the idea of Mozart that there are plenty of opportunities to access the arts in ways they are comfortable.

And just as families should exercise together, they should experience arts together. The family is the most basic social group. It isn’t a fluke that so many of the advertisements about getting fit, (I guess it’s increasing your wellness now), employ the image of family members motivating each other.

Creating this type of environment relies on effort from everyone and benefits no specific organization since the point will be to encourage people to take pottery classes, knit, paint, dance, antique, attend performances, sing, attend gallery walks, see art films, engage in graphic design, create videos to post on YouTube…

Oh no, we get back to encouraging the very things that distract people from the arts right now!!! I think part of why the exercise industry has moved away from fitness in favor of well-being is because it is tough to tell people exactly how they should be exercising so they seek victory in just getting them to do something. Likewise, the arts world may have to be satisfied with getting people to expand the scope of the something they do just a little bit.

Food for I

I didn’t come across anything today that would inspire me to write a lengthy entry. But thanks to Tyler Green at Modern Art Notes, I learned that the Museum of Contemporary Art San Diego has created a very cool and fun website to introduce their free admission policy for people under 25 made possible by underwriting by QUALCOMM.

I had a lot of fun playing with the website. Makes me wish I lived in San Diego. I also wish I was still 25, but that is for myriad other reasons besides free admission.

Time for Shows Online?

It is not everyday that I get an email from Switzerland, especially one asking me to promote a performance that is in turn promoting the release of a Swiss watch. I gave a snort of derision of some corporation trying to get me to help them advertise their product. I hardly believed the subject line that implied the release was an exclusive for my blog.

But I have to emit a beleaguered sigh, grit my teeth and help the watch makers out in the process of admitting there might be something to be learned from their approach.

The event is the virtual performance of Kevin Spacey in The Interrogation of Leo and Lisa on May 16. The International Watch Company is launching a new Da Vinci line so the show is about Da Vinci and Mona Lisa. Along with a short blurb about the show were some photos for my use in any post I might make about the performance.

It is not outside the realm of imagination that we will see more of this type of event where delivery of a performance over the internet is underwritten by a single sponsor with a related product to sell. BMW had their online film series not so long ago doing the same thing.

I was torn about whether I should wait to post on this until after the play premiered online, thereby blunting whatever promotional benefit my entry might provide IWC. But I also thought it important to give people the opportunity to assess how well the premiere is executed.

Right now the links to the Play and Making Of videos are not active but will presumably have content on the 16th. You can access still photos of the performance right now. According to a number of articles I found online, the show was taped at the SIHH Watch Fair where it was performed at the gala. Although the IWC website doesn’t clearly indicate it, other articles covering the premiere noted that it can be viewed at 4 p.m. Central European Time, 7 a.m. Pacific Daylight Time, 10 a.m. Eastern Daylight Time, 10 p.m. Japan Standard Time.

A few interesting things to note if you are going to try this yourself. The website has mechanisms whereby you can remind yourself and tell friends, two features that are pretty much de rigueur on websites offering any type of information and services these days.

Their online program book has been translated into 10 languages, including two versions of Chinese. Granted the watch company has a more diverse audience and greater resources than most theatres. I suspect that in the future, much sooner than later in many parts of the U.S., providing information in multiple languages is going to be de rigueur itself in the pursuit of removing barriers to attendance.

There are many larger questions this whole situation raises like is there any point to taping a live performance? Is the format too much like TV for those who love the live experience and too limited for those who prefer the special effects possible with TV and film?

Is there some element of live performance the camera can capture that makes it worth taping? If so, then why aren’t recorded performances more popular? Do the camera people need to film from more exciting angles rather than straight on? If so, won’t the crouching cameramen interfere with the enjoyment of the live audience?

What I would really be interested in seeing is if the video of the performance is available outside of those time slots. It would be rather ironic if a watch company sponsored an event that you didn’t have to be prompt to participate in. If it is available at other times, was there really any value in generating a buzz to get people to watch on May 16? If it were Spiderman 3 being released, people would certainly flock. Kevin Spacey grilling historical figures probably doesn’t have as great a draw.

Just because it isn’t outside the realm of imagination that we will see more of this sort of thing doesn’t necessarily mean it is an idea with long term viability. Still the whole effort bears watching in order to ask these questions which all stem from a central question of Should We Consider Doing This and What Will It Look Like If We Do?

Turn A Theatre Over An See What Drops Out

Over the last few months I have been serving on a subcommittee advising the Salvation Army on the theatre section of the Ray and Joan Kroc Corps Community Center they plan to build with a portion of the $15 billion the widow of McDonald’s founder Ray Kroc bequeathed to them.

The scope of the entire project which will also include immense athletic facilities, swimming pools, classrooms and daycare, is frankly intimidating so I am glad I am only focused on the performance space planning.

The San Diego facility providing a prototype for the local project was built while Mrs. Kroc was alive. She set very high standards for the project mandating that the normally modest Salvation Army cut no corners. The Salvation Army has some tough decisions to make given that while they want to spread the money around to as many communities as possible, they also need to allocate enough to each to satisfy her wishes.

I think she would be pleased to know that the center will be placed directly adjacent to a burgeoning community that will derive immense benefit from all the services it will provide.

On a related topic, at least three people on the Kroc Center subcommittee, myself included, have been approached by consultants hired by another organization planning to build a theatre nearby. I had been contacted a year earlier by another consultant who was engaged to put a business plan together. After a long discussion I told her I felt one phase of the plan would be valuable to the community but that a second phase was dicey because people didn’t realize what resources were required to run a theatre well. She called me back at the end of her study and essentially told me she agreed.

The second consultant told me they were just double checking the information from the first consultant. Later I wondered if the first consultant hadn’t given her employers the answer they wanted when another arts leader told me the second consultant was trying to persuade him to urge their employers to scale back the project. I wonder if like those living outside Phoenix, the residents of that neighborhood don’t identify with the city core.

I reference this second case not only because I have been pondering if it aligns with the findings of the Rand Corporation regarding arts environments in places like Phoenix, but also to note the different processes organizations go through in construction planning. I don’t know if depending on a consultant is better than putting together a committee of professionals or not. Consultants are probably less likely to have potential conflicts of interest with a project but can impart more sagacious advice based on experience.

Frankly, I was a little concerned that I wasn’t qualified to advise the Salvation Army until I learned the plan had to be vetted by the state, regional, national and international headquarters.

One of the interesting things about serving on the Kroc Center subcommittee is that the people we were advising had no preconceived notions about how the theatre would be used other than wanting to hold a few religious services. At the first committee meeting we were told to outfit the building with everything we wished our theatres had. Most of the meeting was spent with the committee members asking questions about the core purpose of the facility– producing, presenting, rentals, support of the arts classes– with the Salvation Army staff member assigned to us scribbling everything down to pose to her superiors.

By the second meeting the organization had clarified their thoughts in relation to all of our questions and suggestions about the niches the space might fit. It appears they intend to primarily rent the facility to interested parties. This suits me well since the facility will be in my geographic proximity. They won’t compete with my presenting activities but will provide a place for me to refer renters I have to turn away for lack of available dates.

One of the things that impressed me was that they are truly planning for the needs of the community rather than their organization. For example, the seating capacity needed to serve the potential community users will probably exceed attendance at their services for the foreseeable future by a fair amount leaving a lot of empty seats.

There is one more meeting in this phase of the planning and this time we committee members have homework. We have been asked to review three space designs, mostly pertaining to square feet allocated for different rooms and comment on whether it is sufficient for the proposed uses of the facility. We have also been asked to staff the facility with employees and volunteers and generate a list of all the furniture, fixtures and equipment that would fall out if you took the roof off and turned it over.

It has been quite entertaining imagining what would fall out if a giant child caming along, opened the roof of my theatre like a dollhouse’s and inverted it. Given that the assistant theatre manager’s niece turned one of her set models into a dollhouse, it isn’t so far fetched. I’ve been practicing my knots so I can lash myself to the nearest railing or pipe just in case.

Books and Video and Acting, Oh My!

I recently received an email asking for examples of best practices in arts management. Two years ago I was really impressed by a story about a collaborative effort between the Charlotte & Mecklenburg County Library and the Children’s Theatre of Charlotte (NC) called ImaginOn. Essentially, the two groups came together and would occupy the same building performing their separate functions but also leveraging their collective strengths to offer classes and creative outlets for young people.

Before I suggested ImagiOn as a best practice, I thought I should follow up to make sure it the partnership was a successful one.

According to an article in Backstage from a year ago, it apparently is. Box office revenue increased 61% for the theatre and walk in traffic for the library was approaching 400,000. The joint ImaginOn organization is consulting with Children’s Theatre Company regarding the Minneapolis theatre’s literacy oriented program –just the type of project a co-habitating theatre and library should excel in.

Libraries all over the country are actually benefiting from the partnership. Teens in the digital media program at ImaginOn and the Children’s Theatre of Charlotte produced PSAs promoting summer reading being used this year by the Collaborative Library Summer Program.

Given all the recent discussions about the importance of getting younger audiences involved in the arts, a growing trend of children’s arts organization and partnerships like these may emerge. Instead of huge performing arts centers that have been constructed of late, we may end up seeing more of these mutually beneficial alliances pop up.

Number of Cockroaches Will You Share a Room With?

When I made my entry on artist neighborhoods and the evicting power of gentrification a couple weeks ago, I meant to link to an additional article in Business Week. Now I am sort of glad I didn’t because it provide me the opportunity to raise the subject of what environments artists really value.

The Business Week article, “Bohemian Today, High-Rent Tomorrow,” obviously deals with the issue of artists making neighborhoods too cool for them to live in.

One of the things the piece discusses is that artists will trade affordability for the chance to live near other artists or at least near people with money to consume their artistic product. The piece is coupled with a slide show of the best places for artists to live. (buttons to advance the slides in upper right hand corner.)

Interestingly, since the list came out in February, people have been regularly posting comments to the site expressing their dismay that NYC and LA and others to a lesser extent were included on the list. (Kingston, NY is the real winner in the comments.) The feeling is that some of the cities on the list are too expensive and inhospitable to artists.

The article had acknowledged this but rated other factors as compensating for these things. Given that one of these factors was a concentration of artists and arts establishments, some people are apparently willing to make the trade off. Whether they enjoy a similar standard of living as artists in the other cities on the list, (i.e. size/condition of housing and number of roommates), is unknown.

So the question for my readers is, what trade offs are you will or not willing to make in regard to the city in which you live?

Assembling An Arts Council

In the beginning of March the Rand Corporation released a report on the need for greater collaboration and centralization of arts related activities in large cities. The report examines 11 municipalities in an attempt to provide advice to Philadelphia.

I am not going to do a full review of the report titled, “Arts and Culture in the Metropolis: Strategies for Sustainability.” For those who may believe the document may have something of interest for them, but fear they may not have the time to read the whole thing, I quote the introduction.

“Readers interested in the roots of the current problems facing metropolitan arts sectors should focus on Chapter Two. Those who are particularly interested in the methods we developed with regard to applicability to other regions should look at Chapters Three and Four. Those interested solely in Philadelphia should turn to Chapter Five.”

One of the interesting things their study found was what impact audiences identifying with a region vs. a neighborhood has in support of the arts.

“…despite the difficulty of traveling from the suburbs to the city, suburban Bostonians identified with the city and were frequent attendees at city arts events, whereas residents of the Phoenix metropolitan area…identify not with the area as a whole but rather with the specific communities in which they live. One by-product of this phenomenon is that many…are building their own arts centers even though they duplicate similar centers in surrounding communities.”

(pdf pgs 49-50, doc. pg 27-28)

They go on to talk about how this causes a lot of competition for resources in the region. It occurs to me that the question cities should ask before constructing new arts centers, if they aren’t already, is what dynamic their greater metropolitan area has. You don’t want to build a huge performing arts center counting on attendance from suburbanites who aren’t inclined to show up.

I am also wondering what the best plan of action is for the future. As people’s entertainment orientation turns toward their home entertainment systems, logic might dictate an arts center close to home to make attendance an easy decision. Yet clearly you want to avoid having many arts centers competing for funding and audiences near each other.

Is the solution to have the central arts council and largest city government of a region engage in a long term campaign to encourage closer identification with the city in the hopes of preserving the financial health of the region? I am not talking about squashing competition and variety here. Having too many arts centers in competition for the marquee performers needed to attract ticket buyers and donors necessary to support operations threatens to drive up costs.

For those organizations and governments looking to set up or revamp an Arts Council of some type, Chapter 4, (pg 55ff of pdf, p33ff of doc) contains a survey of all the permutations these entities take. It is amazing to see all the different ways they have been organized as part and apart from local government and how they are funded. The myriad combinations of functions they serve including fundraising, re-granting, advice, information coordination, advocacy, promotion, alliances and even arts presenting/producing themselves.

Sing and Split

My recent entries on the statistical analysis and general content of the Knight Foundation Magic of Music Final Report has gotten me thinking quite a bit lately.

I am looking forward to the report the Rand Institute produces about their study of the creation of effective arts education programs for children. I am wondering if they will present any findings about the effect of the programs on learning and the students’ lives.

One of the things I have been wondering about is the impact of modeled behavior on much debated meaning of the statistic claiming that 74% of orchestra ticket buyers had played an instrument or sung at some point in their lives.

The music department at my college holds about two choral concerts a year to which the director invites community and school choral groups to participate. This is not a competition and is programmed for balanced content. The event usually starts and ends with performances by the college groups.

Inevitably, many friends and family come just for the performance of their loved ones and then depart, sometimes paying to see someone sing for 20 minutes. Often people arrive 90 minutes into the performance having missed the first time their loved one sang–or missing them altogether. This is the case for friend/family of middle/high schoolers and college students alike.

It is entirely common to see parents taking their children home immediately after the performance. (Shades of the Joshua Bell/Tasmin Little experiments. Perhaps there is something to the claim of parents dragging kids away!-scroll down to words “The Second Issue”).

I wonder if the parents of the people surveyed by the Knight Foundation supported their activities and encouraged them to attend performances aligned with their interests when they weren’t performing themselves. (Though granted, the survey question encompasses people’s entire lives which might also include college glee club and church choir, etc).

So I likewise wonder if participation in these activities by young people today will have as strong an influence in attendance (if it does) as it did on previous generations. If parents are giving their kids the message that other people’s performances don’t warrant attention, the students may not be motivated to hone their skill or appreciation by watching another. They may also not feel that their performances have any value to the general public since so many people exit between groups. Finally, they may not have any interest in seeing someone else perform when they reach adulthood.

I have a suspicion that the Rand report on arts education may find that truly effective programs have a strong element of parental investment if they think to factor that in. Though parental support won’t necessarily resolve this problem. Many of the students I have seen get a lot of support and encouragement from family and friends making it necessary for us to shush the loud photo sessions in the lobby during the performance prior to going home.

What is interesting to me is that after 6-8 of these concerts, I have never heard anyone complain about the shifting audiences. If people are focussed on paying attention only to their loved ones, they don’t seem to be insisting that others do so as well. It would be interesting to know if this behavior and expectations of the rest of the audience is specific to the local culture or if various regions of the country act differently.

Couple Entries Revisited

I am revisiting a couple stories tonight.

The first is some applause for Michael Rice over at Cool As Hell Theatre podcast who has been picked up by station KQED in San Francisco. Michael’s podcast is the first, and at this time only podcast broadcast by the station.

I have to confess, I haven’t been listening to his podcast as often as I would like. Everytime I do listen, I scold myself for neglecting his work. I appreciate that he asks questions you want to know the answers to that most interviewers avoid.

Case in point, in his most recent interview with Alison Jean White. She is the youngest member of American Conservatory Theater’s permanent company, a distinction previously held by Annette Benning. He asks her the requisite questions about feeling pressured to live up to Benning’s legacy. But he also asks her if she felt like she was exploited as cheap labor when she was a student at A.C.T. and talks about how he felt that way when he was in a different acting training program.

Given that she is still employed by A.C.T. and probably wouldn’t want to malign the organization, he probably didn’t expect her to answer negatively if she was disgruntled. I am just always impressed that he asks questions that reveal the inner lives of artists and the struggles and concerns they face. He also makes himself vulnerable to derision by revealing that he felt so exploited and burned out that he turned down offers of employment after a showcase.

Anyhow, I have made up for my past errors by subscribing to his podcast. It will be interesting to see where things go now that he has the potential for greater distribution. (Hopefully those San Francisco Public Radio listeners are hip to podcasts!)

Second issue I wanted to revisit I wrote on a bit more recently. It seems The Independent of London decided to replicate the Joshua Bell experiment the Washington Post conducted a few months ago that I posted about a couple weeks back.

They chose to place violinist Tasmin Little in a station far less appealing than L’Enfant Plaza in Washington, D.C. The railway bridge beside Waterloo Station is described as “…amply layered with pigeon shit, blankets belonging to the homeless lie scrunched in a corner, and no doubt the place is used as an impromptu loo by Friday night binge-drinkers. It’s also windy, cold and, with the passing trains, a bit noisy.”

The article admits the environment isn’t conducive to stopping to listen echoing many of the same complaints a French businessman makes as he passes through. In fact, members of the Philharmonia Orchestra are the first to recognize Little and won’t stop because they have a train to catch.

While I feel both the Washington Post and The Independent articles got a little melodramatic as they wailed about the poor children being heartlessly yanked away from the musicians, in The Independent story, far more young people stopped and gave money than older folks who pay large amounts to see Little in concert halls.

It makes me wonder if my earlier thoughts about finding appropriate places outside of the concert hall to perform and then studying the who, what, when, where and how of getting people to sincerely stop and listen as a way of discovering a better method of delivery might have some validity.

Resource: Cheap Housing

As a supplement to my entry today, I offer the following handful of links on affordable housing for artists.

Artspace- Developer of Artist Housing across the country. Many of their spaces are in Minnesota where they are based, but are also found in places like Minot, Reno, Buffalo and Mt. Rainier, MD.
(Hat tip to NY Foundation for the Arts)

Chicago Artist Resource has a page on how to find space in an area zoned favorably for artists. Also has a pretty complete looking How To.. resource to help people with the legalities and logistics.

New York City and Boston have space specs if an artist needs to live in the same place he/she works.

Paducah, KY has a very attractive incentive program with low rate loans, opportunity for free lots and even partial payment of architectural fees.
(hat tip to The Law Portal for the Chicago, NY, Boston and Paducah links)

Waterloo, IA has a work and living space in a downtown area designated as an Arts and Culture District.

Riverdam Millyard in Biddeford, ME isn’t necessarily a special zoned area but the effort of some developers to bring SoHo to Maine. I note their site because their list of tenants gives you a sense of what type of mix might emerge in such a space. Not too clear if you can live there though. Suspect you can’t.

Cost You $15,000/mo. to Hang Your Hat

In the last week or so the NY Foundation for the Arts has run some articles about the difficulties artists in NYC face with affordable housing. The biggest problem being that they tend to make neighborhoods such cool places to live that people will pay a premium to do so and the artists can’t afford that much.

While the articles are about New York the stories they tell are being repeated across the country.

In the first article, NYFA Executive Director, Michael Royce, recounts his somewhat harrowing experiences with the first five apartments he had when he moved to NYC. For him and many artists, the opportunity to live in a community of artists trumped the squalid conditions and violent surroundings.

At the end of the article he lists people to contact if you are an artist living in NY State and want to participate in focus groups about affordable housing.

The second article is an interview with Paul Nagle who serves as the Director of Communications and Cultural Policy for one of NYC’s council members.

He talks about trying to create a sustainable policy for affordable housing. He acknowledges it is difficult to discuss affordable housing for artists when there is such a dearth of cheap housing for everyone but points out that the artistic presence actually enhances the quality of life in whatever neighborhoods it appears in and thus is an effective investment of funds and policy.

He also notes that policies must be created to stem the expulsive influence of gentrification because it impacts more than just the artists.

“But it’s not just the arts. It means all mixed economic activity and all middle-to-low-income activity will be driven out as well. Then you have a luxury neighbourhood, which in New York City basically means that it is completely dependent on the stock market… and I don’t know where the sustainability is in that formula. So this becomes less about being nice to artists and more about maintaining stable communities with character and diversity where people can actually live.”

It seems that any municipality hoping to attract Richard Florida’s creative class would be wise to watch the issue and fabricate a policy early on so they don’t encounter similar problems.

Perils of Live Performance

I have written about increasing the interactivity of performances at least twice before. While increasing interactivity is something that may be key to the continued survival of the performing arts, involving the audience more integrally in a show isn’t necessarily going to always be constructive and enjoyable.

Via Artsjournal.com comes the story of an incident that occurred while Mike Daisey was performing his one person show at American Repertory Theatre. The show had hardly begun when 86 people stood and exited the theatre with one man going up on stage and dumping water on Daisey’s outline for the performance. The whole thing was captured on tape. Daisey includes the video on his blog where he explains what happened.

What is so compelling about the video is that because the show is extemporaneous and has no set script, Daisey goes with the moment and gets up and asks why they are leaving. He mentions that he can regulate his language if that is what offends them and invites them to return so they can have a conversation. The only response he gets is one person saying they are Christian.

After the group has departed, Daisey engages in a conversation with the audience about what has happened and how the destruction of his outline, which he makes small alterations to everyday, means that he will have to spend the next day reconstructing his show.

According to his most recent blog entry he actually got in contact with the group and the man who destroyed his notes. His discussion of his interaction with the man shows sensitivity and empathy in a situation where anger and derision for those who offered insult might be expected. (Though on the night of the show he was quite angry and called those who were departing cowards.)

The quality of the writing and insight he offers is what I have envisioned when I suggested artists keep blogs about the creative process for audiences to access. It is just too bad an incident like this has to be the impetus of it.

Which is not to say that his other entries on the American Repertory Theatre blog don’t have value, he does a great job addressing why his extemporaneous performances may appear to be memorized for example. The entries and video on the walk out are just great examples of what the performance experience can be for artist and audience and superb lessons to artists about how to deal with people who are angered by your work in a constructive, non-dismissive manner.

You Must Be This Tall To Clap

As I noted earlier, my involvement in Take A Friend to The Orchestra Month this year took little effort on my part since the Symphony came to me. For the first time in a long while, the Symphony came to perform a school outreach on my stage. Many of the musicians commented on that fact and hoped they would be returning for future events.

The program certainly had a greater reach than anyone anticipated as mothers showed up with infants in hand while accompanying the older siblings. We had ten strollers parked in the lobby during the first concert. Four people used our stage as a diaper changing area prior to the performance which left us concerned some of the babies would roll off.

I didn’t get to watch the whole thing, but the concert started with a short sample of John Williams’ “Theme from Superman and the ended with the full work.

What really stuck out from the whole experience was the audience’s reaction to the second piece they performed. Because they were trying to demonstrate varying tempo, they performed Grieg’s “In the Hall of the Mountain King.”

Before the piece was over the entire audience was clapping along in time with the music. I am guessing this isn’t a common response from the way the conductor commented on how the audience had really gotten into the piece. The symphony had sent CDs of the program to the schools in advance so they could prepare so the students could have been introduced to the idea of clapping along in the classroom. Though honestly, if you listen to the music, it doesn’t take much impetus to get you clapping.

Some of the volunteer ushers the symphony brought along commented how great it was that the kids enjoyed the music so much that they were getting involved with it.

I couldn’t help but wonder how old the kids would have to be before that sort of behavior was no longer tolerated from them. There is already a debate about aplause between movements, clapping during the performance would certainly be sacrilege. Certainly, social conventions require that you stifle such impulses to allow other people the opportunity to listen to the music.

On the other hand, symphonies often talk about how composers were the bad boy rock stars of their day so I suspect that people might have had a less restrained reaction to the music than they do these days. I came across a reference to children following Grieg around the streets of Bergen whistling tunes from his Peer Gynt Suites. If you followed the “In the Hall of the Mountain King”link earlier (or right here) you will see that the popular appeal of Grieg’s music lives on today. (Though in some cases, it seems to be a mutant life form.)

Resource: The Law and Arts

I have no idea how I came across it, but I found The Law Portal-Law Primers for the Arts today. As the name implies, the site has links to other sources of information on various laws that apply to the arts. There is also a link to information about how to conduct legal research online.

Some of the topics covered you might expect-free speech, cyberspace law, non-profit law, copyright/fair use, setting up a business, contracts, taxes, visas, etc.

There are some issues covered with which I hadn’t anticipated when I visited the site like those surrounding the use of various materials in the creation of art. The site not only links to articles and laws dealing with this subject but a place to find the Material Safety Data Sheets and OSHA regulations surrounding their use.

Something else I hadn’t expected was an article on what to do if an artist starts performing in your gallery without permission.

The site is a good resource not only for law regarding many of these issues, but also policy discussions on the topics I have mentioned as well as things like network neutrality, privacy and media consolidation.

More Powerful Than Casual Fridays!

Last week, Andrew Taylor linked to the draft of Charles Leadbetter’s upcoming book, We-Think. It has taken a week or so, but I have read the entire thing and found much of it thought provoking.

The general theme of the book is that some of the biggest innovations of the recent past have been a result of the cooperative effort of enthusiastic amatuers. Among the examples he cites are familiar like Wikipedia, Craigslist and Linux. But he also reveals that mountain bikes were actually developed by enthusiasts who assembled prototypes from scavenged parts so they could ride off road. Many recent astronomical observations have been made the same way, placing cobbled together telescopes alongside multi-million dollar observatories as contributors to discoveries.

Since I have been on pondering the nature of leadership in the arts of late, one of the dozens of things that caught my eye was the following (my emphasis):

Most important for innovation, leaders will have to be open to challenge and question: they will have to be curious and inquisitive.They cannot afford to be intellectually closed.They will have to be accessible to the people they lead, visible and part of the conversation at work, rather than cut off in the executive suite. Leadership will not longer be the preserve of the people at the top of the organisation: it needs to be exercised in large and small way by many people at all levels. If innovation is going to come from all over the organisation, then so too will leadership.

One of the issues Leadbetter addresses in the book is that so many companies say they want people to come up with creative solutions, but the sentiment is mostly lip service. To be sure, the whole problem of companies not supporting their assertion that they value out of the box thinking is a regular topic of business magazine articles. (And lets not even get into the whole fallacy of the “we’re like family here” claim.)

I have a suspicion though that there is a movement afoot that companies will find themselves unable to oppose. As more and more people find some self-actualization in contributing to these collaborative efforts, their desire to feel similar satisfaction at work could end up subverting the organizational culture of their companies. The subtle proliferation of Casual Fridays will be nothing next to this trend!

As people see that they have something of value to contribute to the team laboring on their out of work interest, they may feel that they have something to contribute at work as well. This may lead to some big conflicts as the employee expects things to be restructured to facilitate collaboration or perhaps their expertise doesn’t quite translate over to the function they serve at the company.

A smart company may look into giving employees the opportunity to fill the knowledge gaps needed to translate existing expertise or explore reorganizing things if there is some potential in the suggestion.

They may not have a choice. Employees already create informal networks to get things done in many companies. Get enough people together who have participated in highly effective self-organized groups in their private lives, and the company’s management may find themselves out of the loop.

Insert Your Discipline Here

As I was re-reading the Knight Foundation Magic of Music report last week as part of my entry and comments on Bill Harris’ Facilitated Systems blog, I realized there were a few topics I wanted to address.

Back in November, my entry on the report essentially deferred to my assumption that Drew McManus could provide greater insight than I could on the subject. As I expected, he wrote two entries with some great analysis.

However, it is a long report with plenty to comment on. One part of the report that seemed pertinent to the arts world in general was the “Lessons Learned” section on pages 49-50. The problems facing the orchestra world seemed to be the same faced by all the arts disciplines. In some cases the problem may not be as extreme for other disciplines as it is for orchestras, but is still something that bears scrutiny and effort for improvement.

Though summarizing a summary doesn’t do much justice to the material, I wanted to cite the lessons here in the hopes that arts leaders will be inspired to tackle some of the issues in upcoming seasons and set things in motion now with staff before summer vacation dilutes ambition.

As I said, replace “orchestra” with your discipline and see if it doesn’t ring true even a little bit.

1) The problems of orchestras stem not from the music they play but from the delivery systems they employ.

For orchestras the problem lies in the fact many people enjoy listening to classical music but don’t see any attraction at the concert hall. Part of the problem for all disciplines might be, as Andrew Taylor suggested awhile back, that audiences are less interested in being relegated to a passive role.

2 The mission of an orchestra needs to be clear, focused and achievable. An orchestra can no longer afford to promise all things to all people. A mission
statement that promises a world-class touring and recording ensemble,
extensive local outreach, broad public-school education,…may be promising far more that it can deliver and end up doing many things badly.

3 Orchestras that are not relevant to their communities are increasingly endangered. …The more orchestras peel off 3 to 4 percent of an economically elite, racially segregated fraction of the community, the less they contribute to the vital life of a community.

4 Transformational change in orchestras is dependent on the joint efforts of all members of the orchestra family – music director, musicians, administration, and volunteer leadership and trustees.

This last one seems to echo a sentiment on Donor Power blog-“Marketing-No Longer a Department” Where the point is that everyone involved needs to be part of creating the story about the organization that is appealing to the patron and donor and not assign those functions specifically to a department. (And those departments can’t reserve those functions for their exclusive use.)

5 No single magic bullet will address the many serious problems that orchestras face.

Says it all. (Though the report says more if you are of a mind to read it!)

The next three were pretty fascinating. The implications of Nos. 6 & 7 may cause you to reconsider assumptions you hold about the effectiveness of similar programs you offer.

6 Free programming and outreach do not turn people into ticket buyers. If the Knight program dispelled one myth, it was the long-held axiom that the way to develop new ticket buyers was to give them free tickets or programming. Free and subsidized outreach can be valuable for its own sake and is part of an orchestra’s service to its community. But it is not a technique to market expensive tickets. Similarly, new audiences can be attracted to orchestra programs using various methods. Yet there is little evidence to suggest that significant numbers of them can be retained without more sustained followup strategies.

7 Traditional audience education efforts, designed to serve the uninitiated, are often used primarily by those who are most knowledgeable and most involved with orchestras.
Over and over again, Magic of Music orchestras chose to abandon programs designed to attract new audiences because it was the subscribers who took advantage of them.

8 There is a lot of evidence that participatory music programs – including instrumental lessons and choral programs – are correlated with later attendance and ticket buying at orchestral concerts. Traditional exposure programs, such as orchestras’ concert hall offerings for children, seem to have little longlasting effect on later behavior.

The meaning of the statistics cited to back this up in a earlier part of the report was the crux behind the questions I posed Bill Harris. I don’t believe anyone I have spoken/written with on this point felt that experiential education was going to guarantee increased attendance down the road. My feeling is that this does support the idea that we should have music/dance/theatre in the schools because it makes people more positively disposed toward the arts later in life.

I wouldn’t be surprised if this finding meshed exactly with education studies that conclude things learned through experiences are more strongly retained than things learned through more passive methods like pure lecture.

Lastly,

9 Orchestras need to do more research on those who do not attend their concerts. Despite extensive research conducted on audiences and people who have been audience members, orchestras do very little research on nonattenders…

Some logic behind this. You need to not only know why people are attending but why others are not. The report openly admits that this is a costly proposition and really only viable with resources like those possessed by large institutions and foundations.

Diligent Job Research

I have been covering a lot of arts theory lately so I think it is time to share some practical tips. Here is one for your job search process. If you are trying to do a good job in your search, you will attempt to throughly research an organization before you apply so you can craft a cover letter that connects your experiences with their programs and goals.

You also want to know if the organization and environment is for you. What you especially want to know is what those catch all phrases like “competitive compensation” or “salary commiserate with experience and education” really mean.

Web sites are a great place to start, but for more intensive research, one of the places to consult if the organization is a non-profit is its annual 990 filing. If you go to Guidestar, create a free account and search for the organization, you can get access to these documents. There are other sources of information you can peruse as well if you become a paid subscriber to the service.

Organizations have to report the salaries of their highest paid directors and employees making in excess of $50,000/year. You can find out directly what the person in the job you are seeking made if they are listed there. This information either appears around page 5-6 in section V-A or Part I of Schedule A which tends to be page 9-10.

If the position is not listed there it is either because 1-the person doesn’t make more than $50,000 a year or 2) There are more than five people making more than that. (Companies are only required to list top 5 employees.)

In this case, you have to extrapolate what the salary for your position might be. If you are going for Marketing Director and the Executive Director isn’t even listed as making $50,000, chances are the best you can hope for is low 40s. You might also take a look at page 2 of the 990 where they list total amount paid in salaries. If their website shows 4 employees and the total they paid in salaries is $85,000, chances are the salary for your position won’t be very high.

Other than scoping out possible salary range, one can also check out the health of the organization. The form contains a balance sheet that shows how much the company began and ended the year with, what form their assets and liabilities are in and how much grant and donor support the place enjoys. Schedule A has a 4 year financial history of the organization so you can see what the general trend has been.

Often the filing will also include expenses listed by category so you can get a sense what your budget might be as marketing or technical director based on how much was spent for promotion or construction materials.

Finally, there is often a narrative about their recent activities which can give you additional insight into what the organization is all about.

The caveat is that these filings may not provide a complete or truthful picture of the situation. If large corporations can be evasive and creative with their accounting, so can performing arts organizations.

Also, you need to be aware of what the numbers you are looking at really represent. Seeing a listing of assets in the millions may look impressive if you aren’t looking to see how much of that is land, equipment, buildings, etc versus liquid assets like cash with which salaries and day to day operation costs are covered. The most gorgeous facility with state of the art equipment doesn’t do much good if an organization has poor cash flow management and can’t pay anyone to perform.

Manipulated Music

Apropos of my comment at the end of yesterday’s entry that one should look at statistics with a critical eye, the same obviously goes for any news report. What I specifically have in mind in this case is the Washington Post story about how Josh Bell was ignored by rush hour pedestrians at a Washington D.C. train station.

I have seen links to this article from Artsjournal.com and Arts and Letters Daily. There was a response to the article on Salon.com and discussions on the Chronicle of Higher Education’s forums.

And I guess I am contributing to the hysteria by mentioning it here. But the whole experiment really perturbed me.

The title of the article, “Pearls Before Breakfast,” an allusion to pearls before swine, really says it all. The effort seemed to be biased toward proving that the philistines of D.C. wouldn’t recognize talent. It almost seems like they set Bell up to fail. It was more of a stunt to write a provocative article about than a constructive attempt to observe and measure response. I guess I shouldn’t expect so disciplined approach from the the author, Gene Weingarten, since he is a columnist rather than a reporter.

They put him in a train station leading up to the 9:00 am hour, a time when people have work commitments they are rushing to satisfy, expecting people to engage in a leisure time activity.

Busking is prohibited in the Metro stations. In a post article discussion, the author admits he had to cajole the transit authority into violating their rules and give him permission. While people might stop because Bell’s presence was out of the ordinary, they also might ignore him assuming he was operating illegally and the police would be along to stop him soon.

Weingarten cites Kant’s belief that beauty can only be appreciated under optimal conditions. Instead of trying this out in less than optimal conditions, he sets it up in abysmal conditions. Probably the only situation that would have been worse would be stationing Bell in a stadium vomitorium at a Washington Redskins game during half time.

It would have been better to try this experiment in a place where people were in a more leisurely state of mind even if they were in the process of pursuing a goal. Perhaps a shopping mall–or the National Mall.

I mention this more for the benefit of the reader than in any hope of influencing future experiments by newspaper columnists. Studies like the Magic of Music mentioned yesterday have noted people are listening to classical music fairly frequently these days. They just don’t do it in a concert hall. The performers, to paraphrase Willie Sutton, may have to go where the people are if they aren’t coming to them.

Sure there have been performances in malls and outdoor areas before, but has anyone thought to study before what it is that gets people to stop? It is easy enough to perform with no specific expectation of how many will stop and another to measure the who, what, when, why and how of getting people to sincerely do so. The answers may comprise the basis for the next method of presenting performances.

One last thing in closing that has been long debated in many forms and I won’t try to tackle tonight.

I didn’t read all the responses people made on the various websites on which the story appeared, but one interesting observation did catch my eye. There was much ado made about the fact that Bell only made $34 and attracted the attention of a handful of people vs. National Symphony music director Leonard Slatkin’s projection that a hypothetical World Class musician would make $150 and cause 75-100 to take a meaningful pause. On the Chronicle of Higher Ed forums, a poster named Grupt (comment #17) observed: “But there’s an assumption there that there should be a tight relationship between talent and take, and I doubt that relationship exists.”

Modeling Consumer Behavior

Over at Adaptistration, its Take A Friend to the Orchestra Month (TAFTO). I am not writing this year, but I am participating in a sense. The orchestra will be performing in the theatre I run.

Drew prefaced today’s entry with a promise that it would wow readers with the concepts it was presenting. I have to say it certainly did for me. Bill Harris of Facilitated Systems creates a computer model to test if Drew’s TAFTO program is beneficial for orchestras in comparison with paid advertising.

Now since he is dealing with statistics and computer programs, it isn’t the easiest of reads. On my first read through I absorbed enough to realize it was providing enough valuable insights to read through again a couple hours later. If I understand correctly, one can copy the program he has written and use it in the simulator he suggests to produce results specific to ones organization.

I was intrigued by all this so I followed a link back to Bill’s blog and came across an entry on the Knight Foundation’s Magic of Music Final Report. Not two weeks ago I had cited a portion of the finding of this report to a group and now I see Mr. Harris telling people to be careful about the conclusions they drew from it.

He quote from page 32 of the report-

In trying to profile the factors that might predict a ticket buyer, one statistic stood out: 74 percent of them had played an instrument or sung in a chorus at some time in their lives.

What he says this appears to be saying is,”the probability of someone having played an instrument or sung in a group, given that they were a ticket purchaser, was 0.74.”

But what he says you really want to know is the probability that someone will buy a ticket “given that they played an instrument or sang in a group.” That may be what you assumed the report was saying because you hope that people who play instruments and sing (or perform in a play, paint, etc) will patronize your organization.

My assumption about the findings in the Knight report was that people who had music in their background might be inclined to attend later in life, but I didn’t see a cause and effect relationship. It merely seemed that people with a musical background shared were an affinity group within symphony attendees.

However, under the suspicion that inclination to attend wasn’t any different than cause and effect assumption, I posted a comment to Harris’ latest blog entry asking if I was making an erroneous assumption.

We shall see what he says. In the meantime, the lesson here is to read those statistics with a careful, critical eye.

Will I Still Love Me Tomorrow?

One of the exercises Peter Drucker suggests in the “Managing Oneself” article I cited yesterday is feedback analysis suggesting that:

“Whenever you make a key decision or take a key action, write down what you expect will happen. Nine or 12 months later, compare the actual results with your expectations.”

If you are thinking of making this a practice, you might check out FutureMe.org. It is a website that allows you to send email messages to your future self anywhere between 3 days and 50 years. You could use the service to aid in feedback analysis, self-reflection or just entertain your future self.

There was a piece on NPR this weekend about the FutureMe website where the founder read off some of the public letters submitted to the site. (You can flag your letters as private or public when you submit them.) Some of them were funny and others, the the story of a man who uses the service to cope with his progressing Alzheimer’s, were quite touching.

Leader, Manage Thy Self

Are you a listener or a reader? If you don’t have any idea what I am talking about, you may want to take a look at Peter Drucker’s “Managing Oneself,” an article that has been reprinted in the Harvard Business Review a number of times. I first got my hands on it at the Arts Presenters Emerging Leadership Institute in January and have read it about three or four times since then. (It is only 11 pages long.)

As one might imagine from the title, the main thrust of the article deals with self-examination as a way of self-improvement. What he suggests isn’t a “12 Easy Steps to a Better You” program. If anything, he believes trying to adopt another’s practices is likely to make you miserable. He also observes that people often think they know what their strengths and weaknesses are but are usually wrong. (So if you are miserable in your current position, read it!)

In addition to knowing ones strengths and weakness, he feels it is important for people to know how they perform. That is where the whole reader or listener question comes in along with learning how one learns, what environments one thrives most in and what ones values are. Then, given your knowledge about how you best operate in relation to these factors, what is it you can contribute? Drucker gives a number of interesting examples of how men like Patton, JFK, Eisenhower and Churchill were hampered by situations which emphasized their weaker areas.

Once you have obtained this self-knowledge, Drucker urges you to recognize that everyone around you is an individual operating in varying degrees to the same criteria, have different ways of achieving success and therefore need different things from you to realize that success.

“Whenever someone goes to his or her associates and says, “This is what I am good at. This is how I work. These are my values. This is the contribution I plan to concentrate on and the results I should be expected to deliver,” the response is always, “This is most helpful. But why didn’t you tell me earlier?”

And one gets the same reaction – without exception, in my experience-if one continues by asking, “And what do I need to know about your strengths, how you perform, your values, and your proposed contribution?” In fact, knowledge workers should request this of everyone with whom they work, whether as subordinate, superior, colleague, or team member. And again, whenever this is done, the reaction is always, “Thanks for asking me. But why didn’t you ask me earlier?” Organizations are no longer built on force but on trust. The existence of trust between people does not necessarily mean that they like one another. It means that they understand one another.”

Yes, I know there is a certain irony in expecting people who don’t learn best by reading to gain maximum benefit of Drucker’s message through reading.

Resource Guide for Non-Profits

By way for an Arts Presenters newsletter I was directed to a worthwhile resource for non-profits of all kinds put out by Mellon Financial Corp, Discover Total Resources: A Guide for Nonprofits. (Downloadable PDF, by the way.)

Though billed as “a descriptive checklist to be used as a guide, or self-audit, by boards, staff and volunteers to assess the degree to which they are tapping a full range of community resources: people, money, goods and services,” the document is much more than a mere checklist. It provides great ideas and some of the best fundamental guidance about how to run a non-profit I have seen in or out of textbooks.

It does indeed provide a self-discovery audit for your organization, but some of the real value as one might imagine comes in the Money chapter. No coincidence, I am sure, that it is the longest chapter. Though honestly, read them all.

I single out the Money chapter because it is the area of greatest concern for non-profits and it is dense with good guidance about topics like internal financial controls and being wary about earning income outside the purview of your non-profit status. Some of the grant and fundraising notes are familiar, but the summary of options is good.

One option I had never heard of before is a Program Related Investment.

“Stated simply, a PRI is an equity investment, loan or loan guarantee made by a foundation to serve a charitable purpose. It is sometimes called a social investment. Unlike grants, PRIs must be repaid, sometimes with the addition of a low interest rate.”

They seem to be used for social service programs which may be why I hadn’t come across them before. Doesn’t seem to be any reason I can see for them not to be use in the arts. Though their use may be more complicated than the summary can do justice to.

While reading I had a “duh, why didn’t I think of that” moment when it came to the idea of consortia and other cooperative efforts between organizations. One of the suggestions they make is that groups can leverage their pooled resources to obtain higher quality products and services than they could alone. Among the examples they give are purchasing supplies in bulk and perhaps sharing legal and accounting services.

I often talk about how block booking efforts are going to become a financial necessity in the near future for arts organizations, but I lacked the wit at the time to make the logical extension of that idea to other operational areas. Some of the examples the document gives about cooperative efforts might be worth reading to spark ideas and surmount blind spots like mine in ones thinking.

Cool People Hang Out At The Furniture Store

The newly opened Honolulu Design Center is really trying to change the way people think about the place home and office furnishings has in their lives by positioning this facility as a gathering place.

If you have never considered your furniture store a center of social activity, you aren’t alone. The HDC figures this is the first time anyone has ever tried anything like this. If you look at their plans closely, you can see they have really done some thinking about their target audience.

The three story building has a cafe, a wine bar offering 90 choices and a 90 seat fine dining restaurant which will feature some of the furniture they are selling in their 6 showrooms. There is also an events area where Jazz is performed on Thursday nights and Wednesday and Sundays are film nights.

Just as Home Depot and Lowes offer little classes for the do-it yourselfers, HDC offers seminars that fit the lifestyle of their target clientele. The Small Business Administration held a micro-enterprise workshop for people wanting to start their own small business with monthly seminars on other topics to come. Another workshop offered helps people view home construction as an interconnected system so that all the segments integrate well together and result in low operating costs.

A television show, “Generation X and WhY Inquiring” will be filmed there featuring students

“-ages 9 to 17 – from various schools who will discuss and debate…the dynamics between boys and girls and issues ranging from harmless teasing to more serious topics like safety, drugs and health. Other important areas like global conservation, pollution, oceans, Social and educational issues…”

A number of thoughts passed through my mind. First that it must be nice to have the money to build the place as well as the money to buy from this place. While I am told there are pieces I could afford, $42,000 leather couches are more in line with what they offer.

Still, even though they are in a good position to recoup part of their investment being located next to the construction site of two towers of condos which need to be furnished, they are taking a big chance with this project. People might buy coffee or wine while perusing furniture–but are they going to go to a furniture store, nice as it might be, for dinner and a movie?

I also wondered if all the performing arts centers that have been built in the last few years at costs the exceed those of that Honolulu Design Center by millions have had as good a handle on how to serve their target audiences as the furniture place does.

In some respects, clues about what to offer and how to position themselves already exist. As mentioned earlier, they have upgraded the classes that Home Depot offers. They also seem to have improved on Target Stores’ Design for All campaign. At the prices they are charging, they certainly aren’t offering design for all, of course.

As I observed in an entry two years ago, humans seem to have an intrinsic need for art/beauty/meaning/purpose in their lives. Target Stores aim to bring the semblance of the aesthetic high end stores like HDC possess within the reach of everyone. HDC has moved a step further and is trying to bring many elements of the lifestyle their furniture already represents into one location.

To their credit, this isn’t some new initiative that marketing research indicated was a good idea. It is just another chapter in the company’s long history of sincere investment in local arts and culture. Their weekly print ads feature local visual and performing artists and promote their work and upcoming performances.

Thinking about what lessons could be derived from this for the arts, I came up with a great deal of “if onlys”- If only arts organizations had the kind of money to do market research to develop a great plan for serving the needs of a target audience; if only they could maintain a consistent staff and cohesive vision to see the plan through (Took HDC 8 years to come to fruition); if only they had the funding enabling them to ignore the distracting noise of earned/unearned income woes.

What I ultimately end up thinking is that HDC may serve as an example of what an arts organization should be– an unexpected arrangement that suits the community in which it is located rather than based on a standard set in other places. Somewhere out there may be a mini-van dealership/daycare/athletics field/community arts center catering to dual career-soccer parents.

After Two Years-An Answer!

Well it took me 2 years to find the answer, but I did it! Two years ago I was looking for the economic law that technological advances will make it possible to produce goods more efficiently, but because the performing arts create works in much the same way they did 500 years ago, they don’t enjoy the benefits of this law.

An article on the New Music Box website on New Music Economics revealed what I had forgotten–it isBaumol’s cost-disease!

Matthew Guerrieri does a good job covering the topic in the New Music Box piece. Much better than my brief treatment two years ago which was more about bemoaning the failure of technology forcing my theatre to go old school with our ticketing and lighting. (Though my entry is arguably more entertaining.)

If you are thinking about not reading the article, give it a second consideration. As Guerrieri notes, the Baumol effect is “one of the main rationales behind government subsidization of the arts.” Opponents of government funding of the arts try to find exceptions to the rule. Becoming familiar with the arguments on both sides can be key to your arts advocacy efforts.

Perfect Career Predictor?

Reflecting upon my use of Robert Pirsig’s Zen and the Art of Motorcycle Maintenance to discuss the definition of quality, I wondered if my support of his grading experiment might have been an early predictor of my involvement in the arts.

It seems to me that a person who valued insightful comments on their papers might be more likely to gravitate toward professions that provided more intangible rewards like esteem and self-actualization rather than high pay and material perks. On the other hand, I wonder if people who valued a specific letter or numeric grade over extensive commentary might be more likely to join professions with clearer remuneration.

I did a brief search for studies that might have examined this and didn’t find anything. I suspect the failure to do so is more a factor of not knowing what terms to use in a search than lack of research related to this topic.

About three years ago I included a Harvard Business Review article about the single perfect customer satisfaction survey question in an entry about customer service. (How willing would you be to recommend company X to a friend?)

I would be interested to know if there is any research out there that might support the dependability of using a single question to determine if someone in high school or college was disposed toward a career in the non-profit field based on what form of feedback they valued most on their assignments.

If there was a correlation between preferred form of feedback and profession, perhaps the perfect career path question might be: “What do you find more valuable in assessing the progress of your academic career, a letter/numeric grade or extensive written/verbal feedback?”

Does anyone know of research studies that might prove or disprove this notion?

The Bionic Theatre Manager

I have been away for a few days, thus the lack of postings on my usual schedule. My thoughts have not been far from arts management though so I offer up the following article on the dearth of qualified theatre managers which appeared in the January 2007 American Theatre. The article was scanned and posted by Brooklyn College so some portions of the text may not be completely legible.

Jim Volz echoes the concerns I heard at the Arts Presenters conference regarding succession planning. The primary aim of the piece is to examine the academic and non-academic paths to executive level leadership of theatres. There are a lot of people worried about the lack of highly skilled leaders coming up the ranks to replace those who retire or are lured away.

The shortage of savvy, experienced theatre managers is evidenced by the number of long time managing directors of flagship regional theatres…who have been recently been recruited away or have played musical chairs with other theatres. Oftentimes, there’s a demoralizing institutional toll (that’s seldom talked about) when management leaders leave their theatres; this definitely has a snowball (or avalanche) effect on the board and the remaining personnel…

…Tired of the turnover and dealing with what many consider the “two-headed monster,” many boards turn to an already beleaguered artistic director to run the whole show.”

While sexier areas of acting and directing lure many people of a theatrical bent away from management, the elements Volz and many quoted in the article blame for the shortage of quality managers is that other profit and non-profit endeavors promise better pay and quality of life. Though managers are hardly alone since actors, directors and technicians all experience the same scenario.

A debate that appears throughout the article is whether academic training is necessary for success. Like the Bionic Man I allude to in my title, people can’t decide what needs to be implanted by others to make you strong and what muscles one can develop by oneself. Everyone seems to agree that practical experience is an absolute. There is an implication in the comments of some (perhaps due to the way they were quoted) that academic training may not be necessary at all.

My personal view is that formal classroom training in legal matters-contracts, accounting, human resources– can avoid a lot of serious trouble in the future. Formal training in personnel relations and conflict resolution practices can avoid a lot of heartbreak and resentment in a field where high pressure, long hours and low pay can breed a great deal of both. I can speak from experience that instruction in writing and graphic design elements won’t make people into good writers. But unless you are possessed of talent and discipline, you probably won’t be offered a paid opportunity to hone your skills with experience.

It only makes sense that if you were teaching someone all these skills, you would place it in the context of theatrical practice with courses on that very subject. There is a high likelihood, after all, that a theatre manager may wear the hats of marketer, bookkeeper, personnel director, programmer and graphic designer. So in my opinion, an academic program with opportunities for good practical experiences can be a real value for a fledgling manager.

One thing that many in the article agreed upon is that managers of the future need to be possessed of management skills and artistic vision. Given that the article mentions managers don’t have the time to mentor subordinates or even each other and the report on the field that Neill Archer Roan presented to Arts Presenters said that managers rarely found the time to review and assess articles on the latest research and theory, the only place a manager is likely to acquire these skills is in a formal training program.

In reality, the proficiency that really needs to be acquired is flexible thinking. As students were taking classes to master the classes of an academic program, they should be constantly challenged to assess emerging situations in arts, entertainment in the world as a whole. The act of evaluation should be second nature by the time a student emerges from a program.

While I obviously think people should possess solid training in all the skill and knowledge areas I mention above, John McCann of Virgina Tech is singing my song in the article when he is quoted as saying-

Today’s focus is preparing folk to manage and lead yesterday’s organizations…The solution, McCann believes, is to “focus more on leadership competencies and less on functional management training-challenge young potential leaders to be creative, intuitive and open to new ideas.”

Your Acting Is A Little Transparent

Just this week I was thinking back to an article I did an entry on back in 2004 where MIT students were trying to create a system whereby the Miami Symphony would be conducted by a hologram of a conductor standing in Germany. Unfortunately, the article I linked to back then is no longer available. But I was wondering whatever came of that effort.

Today via Artjournal.com there is an piece on Discovery News about how an actor in Orlando, FL and actors Canada both performed onstage in Illinois via the wonders of the internet. The Floridian and Canadians appeared on screens and not as holograms, but it looks like technology and practice might be moving in that direction.

This isn’t the first time this sort of thing has happened. Back in June I did an entry about Play On Earth, an effort which had actors on three continents interacting with each other. “An object hurled in Singapore flies halfway round the world and hits a character in Newcastle,” reports a Guardian article.

Who knows, by the time the technology to create viable holograms is developed, efforts like the two mentioned here may have changed the whole dynamic of live performance — not to mention the definition of what constitutes “live.”

Technology Tip-Virtual Townhall

By some serendipity while I had my car radio scanning stations, I heard a story about a company offering the opportunity to hold massive conference calls.

A company called TeleTownHall uses voice over internet protocol connected to their technology to enable you to call up to 30,000 people in seconds. When people answer, they are asked to hold the line if they would like to participate in a townhall meeting. According to the website, 30,000 calls yields between 4-6,000 participants.

The service is marketed mostly to politicians and business executives, but it doesn’t take much imagination to see how it could be used to solicit feedback or survey your community in order to discover how you can better serve them. You can also limit the calls to patrons and donors or similar membership groups.

You can keep control of the thousands of voices you have invited via a web interface.

A Web-based control screen enables the VIP to see the name and location of every person they are speaking with, and to invite each person to ask a question or to raise a concern. As dialogue begins, everyone can hear both the VIP and the selected speaker. In addition to this feature, the VIP can choose to pose questions to the entire group, and tally the answers that the audience gives via touchtone response on their telephone keypads

When it is all over, you receive a report of who participated, who answered the survey questions and what the results were.

They bill the service as being affordable but given that their primary clients have people donating $1500.00 at a time pop, that may be a relative term. There is no mention of what their rates may actually be. This may be an exercise arts organization can do periodically as grant funding for surveying allows.

There Goes the E-Neighborhood

If you are thinking about buying a plot of land in Second Life or creating a presence on Myspace.com, you may want to ponder your approach and consider what value doing so might have.

Okay, so a Myspace account is free, not much too lose. But there are always issues endemic to every new communication channel to be mindful of when making forays.

Via Artsjournal.com comes this article about the growing resentment against corporate presence in Second Life. Stores have been vandalized and destroyed and avatars of people shopping in the virtual versions of some corporations have been shot.

Granted, this type of thing happens all over–sans the bombings and shootings–whenever something goes from having niche to widespread appeal. Quoth the article:

“It’s a path well-worn by SL’s online ancestors, from The Well, a proto-online bulletin board community founded in the ’80s through chatrooms, message boards and networking sites Friendster and MySpace. Early adopters shape the community as they wish, then have no choice but to stand by and watch it endlessly reshaped by the chaotic deluge of new users – some troublemakers, some commercial exploiters – that flood in as it gains popularity…

“That’s how it’s always been with these spaces,” Walsh says. “The new come in, the old get disgruntled and move on.”

This is something of a similar sentiment echoed by a 17 year old, (who started a blog at 12. She is an old hand at online interactions), in a New York Magazine article about the fluidity and openness of the younger generation’s identity online. (An interesting read if you want to gain insight into the emerging rules.)

I ask if she has a MySpace page, and she laughs and gives me an amused, pixellated grimace. “Unfortunately I do! I was so against MySpace, but I wanted to look at people’s pictures. I just really don’t like MySpace. ‘Cause I think it’s just so

What Is Quality?

The question about what constitutes quality is one of those things an arts manager usually doesn’t have time to ponder but which is central to all the activities an arts organization undertakes.

Most mission statements for arts organizations allude to providing quality to the community if they don’t do so outright. But when the doors open, are you offering the very best quality, the top quality you can afford or the top quality people are willing to pay for? Or does your product fall right there in the middle of the bell curve–something of middling quality that the largest group of people is willing to pay for?

Every couple of years I go back and read Robert Pirsig’s Zen and the Art of Motorcycle Maintenance. In the book, Pirsig methodically advances through various philosophical schools of thought in an attempt to create a valid definition of quality. He doesn’t actually complete the process until his second book, Lila.

There is a summary of his conclusions here. It is pretty heady stuff and tough to see the application to the arts just by reading the summary unless you are avid about philosophy. There is an essay by Mark S. Lerner called “Management and Art” that takes a crack at it that might be helpful in understanding some of the implications of Pirsig’s work.

I like reading Zen… because it gets me thinking and the detailing of his process aids my comprehension of the issues involved. I will admit I get lost at various points, though I make progress on each rereading. I don’t know if he actually arrives at a valid definition of quality. What he does arrive at makes more sense than what the dictionary says. Perhaps it is more accurate to say that I come away with a broader appreciation of the elements and considerations that comprise the measure of quality.

Does reading the book better inform my administration of my theatre and programming of its season?

Yeah, well it is often tough to take satisfaction in knowing that you have been responsible for the propagation and dissemination of a large concentration of quality into the universe when box office receipts are so dismal.

We go before legislatures and tell them that they should be concentrating on all the lives that have been changed and not numbers served when choosing to fund the arts. But when we get back to our offices, damned if it ain’t a lot about the numbers, eh?

In his book Pirsig talks about how he decided not to let his students know what grade they got on a paper but instead give extensive feedback about the work they did and how to improve. The students went crazy. The comments on the quality were well and good, but they wanted a quantitative measure of their success.

When you are running an arts organization it is much the same way. You love the comments about how great the show was, but what you really care about are a satisfying number of butts in the seats (or butts passing through the doors if you are a museum/gallery.)

I should note that subsisting solely on a diet of comments, most of Pirsig’s A & B students improve their performance. The C and D students either saw an improvement or hovered about the same with some D & F students sinking into oblivion. Operating an arts organization in ever fluctuating social, technological and economic environments is a lot more involved than applying oneself in academic studies. It is nigh impossible to survive solely on that diet of feedback, but handled well some nutritional value can be distilled resulting in organizational health and growth.

So yes, absolutely, reading the book definitely informs the day to day decisions I make. I ponder such things as I have written above and throughout this blog. Obviously, I think reading and thoughtful consideration of different issues is important even if the idealism presented in writings seems far divorced from the hectic, time crunched reality of our daily lives.

__________________

A brief related story I wanted to share. I first came across this book while taking a class in college. I wrote a paper supporting his ideas about replacing simple letter grades with brief evaluations of a student’s work. Much to my delight, my professor took me at my word and didn’t grade my paper. (She was already in the practice of writing comments on our papers.)

Given the college’s expectation that she assign a grade, she invited me to come to her office to discuss what grade I should receive. After reviewing her notes on my paper, I decided I had earned a B+. She was prepared to give me whatever grade I chose, but agreed that is what she would have assigned the paper.

Factoring in all the time and energy she invested in this whole encounter, this was very expensive for my professor. It is also one of the incidents that contributed to my feeling that I received a quality education at that school. An experience that resonates with me so many years later though she has probably forgotten all about it. (Though hopefully she offered similar experiences to other students.)

Rock and Rachmanioff

Back in January The Artful Manager linked to Peter Sellar’s speech before the American Symphony Orchestra League (text found here.) One of the comments he made was that Beethoven didn’t write polite music.

On the way into work the next day I heard an ad that said something to the effect of “this moment of calm is brought to you by…” and named the local symphony while playing some sedate music. I wryly thought to myself that they were taking the wrong approach and should be advertising that they performed impolite music by the bad boys of their day.

I almost immediately started wondering how symphonies defined what music they played. Is it music that has stood the test of time? If so, why don’t they try to adapt enduring music by groups like Led Zeppelin and the Doors. Some of the pieces might might not be appropriate, but “Kashmir” had orchestral backing and I think a symphony could do something interesting with “Riders on the Storm.” Some effort in arranging the music for a symphony might create the basis of an interesting program that might attract some new audiences. These artists were certainly not writing polite music and were bad boys of their day.

About two weeks later at the APAP convention I actually came across a group in a showcase that had arranged many classic rock tunes for chamber instruments. I have subsequently learned that the London Symphony Orchestra has performed an orchestral arrangement of “Kashmir” and The Who’s rock opera Tommy, which I had forgotten.

I suspect that symphonies define the music they play as falling within a certain aesthetic that bears similar elements to works by predecessors like Mozart, Beethoven, Brahms, etc. This seems like a very limiting approach. Admittedly, there is some logic to this. Nora Jones is defined as a jazz artist based on similarities in song choice and vocal execution to Bille Holiday and Nina Simone.

I looked around at the websites of about 15 symphonies, both large and small, and saw that some were performing works by composers who are still very much alive and haven’t needed to stand any tests of time. The only person I knew enough about to call a “bad boy” was John Cage.

I don’t want to get into a whole elitism debate regarding orchestral music so I will simply say I can see why the music of Led Zeppelin, The Doors and The Who, while standing the test of time, might not be considered appropriate for the main season. So I started looking at the Pops seasons for each of the 15 groups I mentioned before. By and large, most of the pops programming seemed to consist of the orchestras performing with popular artists like Manhattan Transfer, The Chieftans and Marvin Hamlisch. Old standbys like Gershwin tunes and the 1812 Overture appeared in Pops seasons, too.

I don’t know if I was looking in the wrong places or if performing arrangements of these songs represents a trend that has passed, but there seems to be a missed opportunity by not performing more contemporary but enduring works, even if only in a Pops season. If video game themes and cell phone rings can be the subject of symphony performances, why not these works? There is some real power, majesty and craftsmanship in these songs (or at least opportunities to use orchestra instruments to infuse these things into them.)

One of the strengths musicians of any stripe have is the ability to choose from a wide variety of songs. In theatre and dance, unless you are doing a series of short plays or short dance pieces, you are usually tied to performing a show linearly as written. People go to the symphony expecting they will hear selections from different artists in programs with titles like “A Foreign Affair” and “Glances of Love”. I will be the first to admit that I have no idea how the music integrates with these titles. From my vantage, it appears as if some sort of randomization computer program is used to pick the titles.

My point is symphonies have a ready made format and an audience that probably only knows slightly more about the logic process that places these songs together on the same night. If someone advertised a program titled “Bach You Tonight” that featured Bach and “Stairway to Heaven” at the right price, people who had never attended a concert might be intrigued enough to attend. (I certainly would because I am having a hard time imagining them working together. Who knows.)

I am not going to suggest that people will come for the Zeppelin and be entranced enough to return for the “Strictly Strauss.” It may be that the new attendees never become comfortable with anything more than the annual “Rock N’ Rachmaninoff” series. (Yes, I am having fun making up these names. I promise to stop before something really goofy like Haydn and Halen). These type of programs would also need to be part of a larger effort to attract and welcome new people, to be sure.

Folks will say if I really understood how symphonies operate, I wouldn’t make such ludicrous suggestions. Yeah, admittedly this may all be akin to the suggestions on our surveys that I present Christina Aguilera in my little theatre. From my perspective it can’t be too far afield from what Pops programs already do. Even if I am off base, perhaps all this will inspire someone with the practical knowledge to make something similar happen.

The biggest problems I anticipate are 1) Some drunk guy standing up and yelling, “Play Freebird!” and 2) Existing patrons feeling that it is dumbing down the program to include it in the main season. Good monitoring at the bar will solve the first problem. The second problem–well even as unexperienced as I am with classical music, I know that it will take a lot of skill to arrange some of this music so it sounds awesome at a performance. Dumb ain’t gonna cut it.

While I am talking a lot about classic rock, I don’t want anyone to get their minds stuck on that. There is plenty of other enduring material to explore for rearranging like some of the works of Nick Drake, Leonard Cohen, Jeff Buckley, Rufus Wainwright, etc.

Not everything deserves to be arranged to be interpreted by a symphony. It should be more about showing off the symphony’s prowess than playing something just because it is easily recognizable. Yet something recognizable can also make it easier for a person with a low level of experience to appreciate the skill with which a piece is rendered.

Many people recognize the “Blue Danube Waltz” but might not be able to discern whether it is played well. On the other hand, an existing familiarity with “Gallows Pole” (which has absolutely endured centuries) provides a reference point from which to judge a symphony’s rendition.

Revisiting Interactivity for the Future

Back in November I had an idea for making theatre performances more interactive by inviting people to send or bring in music in support of a show. (Follow the link for the details.) I received a lot of support for the concept via email and links from other sites.

Even without the expressions of support, I was determined to see it attempted one way or another. Since the whole concept is experimental, I didn’t think I had the audience or people with the right artistic alignment to implement the idea at my facility. I broached the subject with a director who possesses both at another venue. He was intrigued with the idea but needs time to ponder it and find a show and approach that would make the idea viable.

I wanted to toss the whole concept out to the ether again. New people have started reading this blog since I first proposed it. I would be interested in any suggestions or ideas people may have to execute it.

From the technology perspective one would need a high speed internet connection in order to receive submissions via email or some file sharing software and then a computer with enough processing power to manipulate the music and then burn it on to a CD or other medium from which it can be played during a performance. Obviously, one would also need a speaker and amp system in place connected to said medium.

On the personnel side, a person in the technology integrator position I mentioned in my earlier entry would need to be part of the artistic team and involved in making choices among what is submitted. I suspect that one might be faced with the artistic choice of whether to use some fantastic pieces that don’t fit with the mood of the rest of the show or using some really good pieces that do fit.

One of the reasons I am proposing a separate position from the director and even the musical director is that while an arts organization might start by having people submit music in advance for use in one spot during the show, if the organization refines their technique they may be integrating music brought to the performance on an iPod 20 minutes before the show starts into the whole performance.

The novelty of having their musical choices included in a show may be enough to inspire people to send in material days in advance of the show at first. As the practice becomes more prevalent, people will make the decision to attend closer to the performance time and will want the opportunity to have their contribution included in the show. The person in charge of processing these submissions will have to be more like a club DJ than the traditional music director and be able to make decisions on the fly about what music works well with the director’s vision of the show but also doesn’t clash stylistically with the other music he/she is using that night.

This sort of scenario really infuses a live performance with a sense of excitement and danger. The actors never know what music is going to be played that night and how it is going to change the atmosphere and dynamic of the performance. It will become abundantly clear if actors are just reciting their lines and slightly altering their approach so it is more appropriate to the energy the music has created.

Stage managers and the tech integrator need to work incredibly closely so that the stage manager knows when to call the next cue. The music may be fading out later one night than it did earlier due to the integrator’s desire to sustain a motif a little longer.

Performing arts venues often promote the unpredictability of live performance as a selling point. Attempting what I propose will make this energy palpable to audiences.

Speaking of promoting events. I can’t imagine that an arts organization would have too much success explaining what they were trying to do and appealing to audiences for musical submissions through newspaper stories. This type of thing is so far removed from the usual experience that I fear newspapers would report the project incorrectly and readers wouldn’t quite understand the process.

Emails and letters to ticket buyers might be better. I suspect an appeal to people over social networking sites like Myspace by those involved with the production might initially produce the greatest yields until audiences had a chance to experience a performance.

As much as I hate to imply that someone my age may be too obtuse to be an early participant as a contributor, young as I am, I think the younger set would have a quicker, more intuitive understanding of what was involved and would contribute far more interesting compositions.

There are hundred of consequences and implications I have already envisioned. As I have already implied, some are a matter of upsetting an established order and can be resolved with flexibility and good planning. Other problems will be unique to each performance and require sound artistic judgment.

But what am I missing? What other technological tools and personnel requirements have I overlooked? What suggestions would make this concept better and more practical to execute? Is there a technology out there that seems ready-made for this type of idea?

Email me or comment below!

Management vs. Leadership Debate

Since I have been exploring leadership in the arts recently I was interested to see that Drew McManus over at Adaptistration was writing about three executive styles- managers, leaders and builders. Today he dealt with the first two. Initially, I didn’t feel the need to post about his entry other than a “Hey, check this out,” until I started pondering it.

The thing that struck me the most was that he didn’t characterize being a leader as the ideal and suggested that, in fact, such a person could be detrimental to organizational success.

Unfortunately, a Leader’s strengths often pull double duty by serving as their weakness. An over reliance on senior staff can put the administration in jeopardy if personnel turnover is too high. And since most Leaders tend to under-perform when directly managing certain aspects of the organization they end up spending inordinate amounts of time keeping the organization running. The result is an organization that suffers from continually falling short of their goals and an executive leader suffering from a severe case of burnout.

Usually I have seen managers and leaders compared as in this article where managers are listed as “Perpetuates group conflicts” and “Doesn’t insure imagination, creativity, or ethical behavior” vs. leaders who “Works to develop harmonious interpersonal relationships” and “Uses personal power to influence the thoughts and actions of others.” (Note: Yes, article was written in 1996, but it was updated a few months ago and an update article written in 2003 did not change this view.)

This site too, suggests that one should aim to be a leader rather than a manager.

What Drew was writing made sense to me. A lot more sense than the many articles I have read throughout my life urging one to eschew managing in favor of solely cultivating leadership traits. So I started looking around for what people were saying about leadership vs. management. Not only did I find the websites linked to above, but some sites that support Drew’s like Mulhauser Consulting, Ltd. which bases their view on empirical studies.

I also came across this entry on Management Craft blog which seemed to lay out the whole leadership vs. management debate practically. (Comments are very interested too) The writer, Lisa Haneberg makes an interesting observation that:

“There is a shortage of great management in many of today’s corporations. Perhaps the management vs. leadership mindset is one reason for this. Leadership is certainly the “sexier” of the two and I wonder if some have abandoned developing excellent management skills because they want to be a leader.”

(Note: Somehow I neglected the link to the Management Craft blog entry when I first wrote this entry.)

Technology Tip-Google Word Processing

Came across this bit of information before but forgot to write about it.

Google has a word processing program which is reputed to be as good as MS Word in terms of its features. One benefit it has over Word though is that multiple people can work on the same document simultaneously from different places. No more having to create a read-only copy if someone else is working on a document you want to view.

This has great potential for a lot of different people. Students can work on different sections of papers together while sitting side by side or in the comfort of their own homes, perhaps chatting about each segment using an instant messaging program.

Likewise for arts organizations, different people can work on different sections of a grant proposal narrative at the same time while referencing stats and language the lead writer is using. The online storage reportedly saves as information is being typed rather than at programmed intervals. Google Docs also allows people to telecommute from home or lets a traveling supervisor check on progress, proof and edit from different time zones without worrying about whether software at their destination will be compatible.

A number of years ago I was reading an article that suggested one day our personal computers would regress back to essentially being work stations again with all our software and information processing being accessed from central host locations over the Internet. It looks like that is drawing closer to being true.

On the other hand, given that Google seems to save information on every search conducted via their service, you may want to consider just how sensitive the information you are typing into their word processors and spreadsheets might be. Since most of your financial information is available on Guidestar if you are a non-profit, having that information floating around probably isn’t too big a concern. You probably want to forgo using Google Docs to write a report to a lawyer detailing financial malfeasance though.

Humbling Email Experience

I was over at Arts Marketing blog last week catching up on Chad Bauman’s posts. One of his January posts contained some rules for administering bulk email lists. I looked over what he suggested and felt proud of myself for coming to many of those some conclusions on my own.

The next day I went in to work and reviewed the report for an email I had sent to my Listserv list the evening before. There was a long list of email address with the error message “Excessive Spam Content Detected” I had blatantly broken the rule about not using keywords common to spam in the subject line.

Now in my defense, I always do a test email to my work and two personal email address and the email passed those spam filters. It also passed through Yahoo and Hotmail filters so following Chad’s tip about using them as tests wouldn’t have helped. My email didn’t meet with the approval of the local Time Warner RoadRunner filter and that represents a pretty large chunk of folks.

What were the offending words you ask? One of the groups of musicians we are presenting boasted in an interview that they aimed to make people lose 20 lbs. by the end of the night through dancing. Thinking this was a good hook, my email subject line blared “Lose Weight with Band X at MyTheatre.”

In the message body I explained the boast, talked about the group a little and gave the ticket information which is probably why it got through most other filters. The timing was a little humbling given that I had been so smug about having already divined the guidelines.

Knowing the guidelines and following them are two different thing though, eh? Just goes to prove you should always approach what appears to be information with which you are overly familiar with an open mind.

Little Somethin On the Side

There is a story bouncing around the philanthropy blogs about some shenanigans at MOMA that the IRS is looking into. The NY Times reported that Museum Director Glenn Lowry was getting quite a bit of money on the side from two board members-$35,800 to $3.5 million a year, according to Trent Stamp’s Take blog. (And the Times article which I somehow missed on first read and writing.)

The fact this sort of thing worries me is probably as irrational as people who worry about the federal estate tax. Most non-profits (and wealthy folks) will never earn enough money in a year to warrant the attention of the IRS. My concern is that governments will start sniffing around local arts organizations that appear to be doing well (though in relation to MoMA, aren’t even in the same neighborhood) with an eye to fines or rescinding non-profit status.

The Pittsburgh Post Gazette (via Artsjournal.com) had an article today about how the city was looking to tax non-profits by getting them to commit to donating a certain amount every year to the city.

Even if it is in the name of assuring good governance, the scrutiny will further burden organizations already short on resources as they struggle to prove that their greatest wish is that they had a relationship with people with enough money make non-compliance with tax code a reality.

Worse, these type of stories erode the perception among the public at large that non-profit arts organizations can be good custodians of their trust and the thousands of small donations that make a difference in the programs the organizations offer.

There are other troubling governance concerns as Jack Siegel at Charity Governance blog points out. (my emphasis)

“It is very troubling that two directors are funding side payments to an executive director, particularly if this was not widely known by other board members. We don’t know how much the full board knew. Let’s be honest, however, the executive director has a lot influence in shaping any board’s view of the institution and why the board should approve certain actions, but not others. If a couple of board members are making side payments to the executive director without the knowledge of other board members, the executive director has an incentive to emphasize his benefactors’ agenda when interacting with the full board. In other words, the executive director risks becoming a toady. As a consequence, the full board may no longer be getting the benefit of the executive director’s best or impartial judgment.”

If I Could Save Time In A Bottle…

…seems to be the theme of an arts manager’s life according to the APAP commissioned Conversations with the Field report I had written on earlier. People are busy trying to achieve so much that they fear they are losing sight of their organizational mission.

According to the report they are desperate for new tools and techniques to help alleviate their burdens.

“…the online information that is posted and distributed doesn’t adequately address the challenges confronted in today’s current business climate.

Therefore, many desire what they perceive to be relevant data, up-to-date news and useful statistics in their inbox. In essence, members are seeking tools that will afford more marketplace leverage and resources that will enhance their capacity to succeed in the earned and contributed income arenas.

However, when asked – in specific terms – what these improved tools and informational tools would look like, respondents were vague and impressionistic. They don’t know exactly what they want, but they believe that what they’re getting is not meeting their needs. This unease and discontent signals how the field feels that it is harder and harder to succeed in mission-delivery.” (pg 14-15)

I won’t even pretend that this blog approaches adequately addressing todays business climate. Sometimes I hardly have enough time in the day to ponder what I am going to write much less do a thorough analysis job. What I really thought was interesting about this section of the report is that people can’t specifically describe what sort of tools and information they want provided to them. They know they need help and the resources they are aware of aren’t providing it. But what form the help should come in, they don’t know.

Note I say “the resources they are aware of.” I suspect part of the problem is that they don’t have the time to review and assess–or even seek out–all the resources that are actually available.

One of the last report findings I cited in my earlier entry was that reviewing and discussing reports, initiatives and literature about the field hasn’t been valued. Now that the demands of ones time are so much greater, there probably isn’t much hope of reversing this trend. (Though the rise of forum discussions and arts management blogs might help.)

I also think that people in the field are vaguely aware of all the cheap technological tools that are appearing like social networking and video sharing sites. They have a sense that these things can be helpful, but they aren’t quite sure how due to lack of time to explore them. They know that chances are, help is out there and within easy grasp. After all, technological improvements are always newer, faster, cheaper and easy to use!

Without a deeper understanding of what each category of advancement is, hearing about all these brand new wonderful things can be overwhelming. I have a feeling that a lot of these arts leaders might be secretly wishing they had the time for someone to come in and explain it all in detail to them outlining how each tool is or is not appropriate for their organization.

It occurred to me that this all describes a segment of the population the arts are trying to reach. Reading and discussing about the arts hasn’t been valued. They hear wonderful things about attending The Lion King, The Drowsy Chaperon, the orchestra, the ballet. Their maturing income and entertainment preferences make them more inclined to attend. But they don’t have the time to acquire the tools to let them master and enjoy the experience. If only someone would explain it!

The answer is the same for both groups. Those with the information have to find a way to deliver the initial enabling tools to those who seek it. Packaging the tools in a way that makes it appear easy and appealing to access them in the first place and then motivate people to continue to acquire additional mastery and knowledge is the real trick.

How much you wanna bet that the correct mode(s) of delivery is similar for both groups and that the medium through which the time strained arts managers receive their answers is the one they will turn around and use as a delivery vehicle for their communities?

Revisiting Code of Ethics

I spent my day in a meeting with my block booking consortium trying to solidify portions of my season for next year. (On my supposed day off! The things I do for art.) As we spoke, I was reminded of a conversation I overheard at the APAP convention last month. A man I assumed was giving an orientation lesson to new attendees was warning the new members against common missteps people make when negotiating contracts with artist agents.

Apparently the number of people and organizations entering the field who are poorly educated/informed about general practices, not to mention legal and ethical considerations inherent to the business is a big concern at the conferences.

With that in mind, I thought I would link back to my primer of presenting terms I did a couple years ago.

I also wanted to link to the Arts Presenters code of ethics but for some reason they are in a password protected area of the website. I can’t imagine why they would want the code of ethics to be secret. I see the code was in the process of being revised, but that was a year ago. They may have neglected to make it public on their website when they were done.

As a substitute, I offer the North American Performing Arts Managers and Agents code of ethics which the Arts Presenters New Colleague Handbook encourages people to consult. (The link to NAPAMAA in handbook is expired, use mine.)

I have linked to the guidelines before. I like the NAPAMAA ethical guidelines because they explain the problems caused by not adhering to them instead of just pronouncing things unethical. Out of concern that people may not follow the link, I am going to list a few of the more important points in the Manager-Presenter Relations section that the industry is concerned that people aren’t following.

2. Demonstrate leadership at every step of the booking and contracting process.

* Every step of the booking process activity should be a model for both sides of the bargaining table.
* Managers must be frank and forceful with presenters about the effects on artists’ careers of potential abuses, such as unreasonable holds, premature requests for contracts, and other restrictions, such as exaggerated exclusivity clauses….

4. “Holds” should only be requested and granted with the understanding that a decision will be made within an agreed time frame, generally less than thirty days.
* It is recognized, given the committee structure governing many presenting organizations and the complicated and delicate process involved in putting a season together, that the requesting and granting of “holds” may be a necessary step in the booking process. All parties involved must recognize and respect the good faith aspect of holds and not abuse the process.

5. Contracts should only be requested and supplied when all parties can confirm their intention to sign it.
* The contract should be completely, accurately and promptly executed, including any and all riders, except when specific retarding circumstances (government grants, etc.) are clearly defined.
* All parties, including the artist(s), should be fully aware of all conditions and be ready and willing to fulfill them.
* Subsequent impairments should be fully, frankly and promptly communicated to all concerned.
* Remember, verbal agreements are legally binding.

6. In the event of a cancellation, the manager and presenter should work together to maintain good will in service of future partnerships.
* The manager-presenter relationship is a partnership in the service of a larger cause-the bond between artists and audiences. The contract is a crucial link in that chain. If it is broken, far more is lost than what can be entered on a balance sheet. In the event a cancellation threatens, be it willful or not, the important thing is to save the bond. The process will be painful and difficult no matter what. The best preventive medicine is a thoughtfully designed and realistic contract. The only palliative is the frankness and good will of the parties.
* If, despite all efforts to prevent it, a cancellation does occur, all sides must use their best efforts either to find a suitable replacement artist or to reschedule the date….

8. Presenters must realize how much is at stake when they request a hold or a contract.
* Failure to honor a commitment can adversely affect the viability of an entire tour, with consequences not only for management and artists but also for other presenters. It is especially reprehensible when the desire to cancel stems from problematic ticket sales. Presenters will find managements and artists willing to assist in marketing and promotion efforts that can lead to increased sales. Such cancellations will involve reimbursements to management and artists.
* NAPAMA members are advised not to sign contracts that contain cancellation at will clauses.

Listening To Your Voices

It is always a good idea to periodically review how your front line points of contact are interacting with your patrons. Even if you think those supervising these people are on the same page as you, you may find that it is not the case. I know that some people call their own organizations and use an assumed identity to assess how patrons are being treated. Many times you can just walk in the room and keep an ear open, of course.

I bring this topic up because I came across a situation which dismayed me a little. For some reason we have been receiving many negative comments about our $2 handling fee lately. It is the only fee we assess in addition to the face value of the ticket. Some people have outright taken the ignorance is bliss approach and encouraged me to add it to the ticket price so it is invisible to them.

I have considered doing so except that next year I hope to become integrated into a centralized ticketing system which has a mandatory $2 handling fee. It would be even worse public relations to eliminate it for a season and then appear to be re-instituting it.

A number of people have accused the clerks of not informing them about the fee. The ticket office manager urged all the clerks to remember to inform people of the fee.

I was listening in recently and realized that the new approach the clerks were taking was actually encouraging people not to buy tickets. While I don’t encourage a hard sell approach of doing anything you can to keep someone on the phone until they buy something, I do expect that if someone calls with the intent of committing to attending a performance, our employees aren’t waving them off.

The first thing they were telling people was that if they bought tickets, they would be charged a handling fee. Most callers said they would call back or come the night of the show without buying. When I pointed out that the approach they were using was giving people the message that they shouldn’t buy, I was told that they wanted to make sure people knew about the handling fee. There was some sense in their response that it was unethical to wait until later in the transaction.

I told them there was nothing unethical about the standard procedure where they told people the price, cited the handling fee and then gave the total with the handling fee. (I suspected they may have departing from it a little which may have been the source of complaints.) I told them I had no problem with them going through the procedure before they took a person’s credit card number. The existence of the handling fee is a regular point of information just like the recitation of the no returns/exchanges and no recording devices policy and didn’t need special attention called to it prior to even finding out how many tickets a person wanted.

I was pretty amazed to then be subjected to rolling eyes and sighs of frustration as if I were asking them to hide a charge that appears in either 10 or 12 point type and no later than third on our list of policies in our brochure and web pages. As no one said they were going to refuse, I let the sighing go.

I have been keeping my ears open since then and as best I can tell everyone is generally keeping to the general procedure. Advanced ticket sales have increased. Though that may have more to do with the appeal of the upcoming artists than a less alarming approach to the existence of our handling fee.

We will see how things go as the rest of the season runs. At some point I think I will bring up the topic again and ask people if they feel more comfortable using the standard procedure. First I will listen a little closer to see if they are using the standard procedure or have strayed a little and also check if they sound comfortable and natural using it.

What’s with the Convolution?

When I was at the APAP conference last month, Neill Archer Roan commented that sometimes it was difficult to figure out who bloggers were. I mentioned that I tried to keep identifiable specifics out of my entries because I wanted to create an everyman-everywhere environment. When writing about my own experiences I wanted to avoid having people dismiss them as having no application in their situation because they weren’t in the same region or discipline as me.

From some discussions I have had and comments the blog has received, I think it was a good choice to make. In some cases like yesterday’s entry, I think I may have gone a little overboard. In my attempt to avoid identifying the specific discipline by using words like “field” and “genre”, I think the entry may have been confusing and difficult to read. (And why didn’t I use the vastly better term, discipline, I will never know.)

I apologize to my readers for obfuscating matters in my zeal for greater relevance. I am not going to reveal the discipline out of a desire not to be seen as pronouncing its imminent demise. The other reason I am purposely vague is to protect the identities of the innocent or at least those deserving of compassion. If you really, want to know, email me and I will tell you.

Canceled or Renewed Next Season?

My audience is starting to see the writing on the wall. From one of the surveys we received after a performance this weekend, it seemed a patron looked around at the low attendance and started worrying. On the survey she wrote that if we brought the group back again along with a number of other prominent companies in the field, word of mouth would fill the seats.

The thing is, attendance to shows in that performing field have been dropping recently. One of the colleagues with whom I block book dropped out of this company’s tour because she is seeing lower attendance for these events. The irony is that the attendance that my patron thought was so low is actually what I expected. By reducing the number of these events I do each year I jacked attendance up from abysmal to low. I still lost a huge amount of money, but not as much as I would have had I presented more events from this genre.

Alas, name recognition and word of mouth doesn’t seem to do it any more for this field. We had a rude awakening last year when a group headed by a charismatic and fairly famous leader which had always attracted substantial crowds drew a minuscule audience.

It had been about 4 years since last they visited and neither the quality of their work or source of the leader’s fame had diminished. In fact, just last weekend a man approached me and said they had seen the group last year and was the group we were bringing in this week nearly as good. The company set a standard by which those who follow are judged. People eagerly flocked to workshops and master classes the company conducted last year.

Their wider appeal, and I fear that of their chosen genre, has apparently waned.

What was interesting about the survey form was that this is the first time in my experience an audience member has expressed concern that low attendance might mean the absence of a favored art form from future seasons. People have feared a venue will shut down due to low attendance, but never worried about the exclusion of a genre. I’m sure people are aware that it is a consequence. Television shows are canceled all the time because of lack of interest.

I am wondering if it might be beneficial to recruit her in the future to spread the word about events. By which I mean, I wonder how large her specific social circle is. I have had modest success in using word of mouth for ethnic events, but haven’t identified as good networks for performances that don’t have a specific ethnic appeal. I wonder if concern that an area of interest would disappear from programming provides a motivation similar to that of a person wishing to promote an event representing his/her ethnicity.

This raises an interesting question. Do you tell people that you are considering cutting back or eliminating a programming area? If you do it poorly it will come across as manipulative. Especially if you make an announcement from stage that because there are only 250 people in the audience, next year Shakespeare will cease to appear on your stage. Even if you find a way not to sound manipulative, there is a temptation to use such pronouncements to cause panic and fill the seats.

On the other hand, administrators often get up in front of their audience and get articles placed in the newspaper that tell the community without their help, the performance space will close. Surely you are asking much less of people if you tell them that you know they love Shakespeare, you love performing Shakespeare but without more interest, you can’t justify doing Shakespeare. You are willing to provide posters, brochures, talking points, photos, etc to the Shakespeare supporters if they would mention it to their friends and talk about how the Bard’s work isn’t as intimidating as it might first appear.

Yes, this is exactly what social networking sites like Myspace.com make it easy to do already. Most of your audience probably isn’t on Myspace and don’t quite realize the power of a quick email referral. On the positive side, once you mobilize them they will probably make more impassioned pleas for their friends to attend than “Zomg! This show rox! See it!”

Thanking the Community That Supported You

One of the moderators of the Emerging Leadership Institute I attended, Rosalba Rolon, is the Artistic Director of Pergones Theater in Bronx, NY. She spoke briefly about the organization during the institute but it wasn’t until I read her brochure that something had caught my eye that synched with the stories she told.

She spoke a lot about the support the theater had received from the neighborhood and how indebted the organization was to their neighbors for their survival. Now things are looking up and the area, formerly one of the most crime ridden places in the country, is becoming gentrified. (Apparently, there is talk of changing the name from South Bronx to Downtown Bronx to support the spiffed up image.)

Many arts organizations target mailings to zip codes with affluent neighborhoods because they are more likely to be comprised of a demographic that is inclined to attend events and hopefully donate funds. Pergones uses zip codes to cultivate a different kind of currency.

The theatre remembers to whom it is indebted and offers 50% discounts (scroll to Zip Tickets) on tickets to anyone living in zip code 10451 up until 30 minutes before a performance. At first I misread this as a type of rush ticket available at 30 minutes before the performance but this anytime prior to 30 minutes before the performance.

As rush tickets, I thought this was nice, but when I realized this was a discount on advanced tickets, I thought it was great! This goes to creating a sense of investment, value and good will in the immediate community.

And even if you don’t live in the specific zip code, the theater has negotiated a reciprocal agreement for its members giving them a 40% discount at a theater in Manhattan, one in Washington, DC and a festival in Coral Gables, FL. Maybe few will ever be in a position to redeem the discount in the other cities. Still, they have an incentive to experiment and attend while they are away from home rather than doing something else.

The immediate message to the member is that their theater is working on their behalf to give them privileges when they are away from home. The goodwill generated from that is probably more valuable than any discount they might realize while on the road.

Away Damned Blog!

Since I have been invoking the idea of assessing technology and only using what is suitable for you instead of jumping on the latest trend, I need to issue a mea culpa.

At various times I have suggested in my entries that organizations should have the artistic staff blog about their rehearsal experience. I still think this is a good idea. However, of the few organizations I have seen who have had their artistic staff blog, I have to say I have been really unimpressed.

Many of them start out the first couple days of rehearsals and then either come to a dead stop or don’t pick up again until just around opening night. The entries that are there are pretty predictable. They start out talking about the great group that has been assembled and how exciting it all is. Then often nothing more.

Certainly one could get more entries generated if one made it a contractual requirement and set aside time each day during which performers and the creative team were to scribe their musings. After reading the experiences of a college professor who required her classes to blog, I am not sure this is the most constructive or productive tack to take.

Frankly, the blog postings I required my students to write were just not very interesting. Those students are bright, insightful, frequently opinionated, and, as a whole, a pleasure to be around. Their blogs were not.

I imagine that if you assembled the most brilliant group of performers and artistic collaborators the world could imagine, you might find that their brilliance was less apparent in what they produced for the blogosphere.

So I take it back. If you can do it well and your audiences will benefit from it, blog away! If not, turn the creative energies toward creating a great performance.