More Thoughts About Culture Vouchers

by:

Joe Patti

In the last few months, I wrote about how the EU was offering free Euro-rail passes to 18 year olds this summer to encourage them to broaden their horizons. Two years ago I wrote about the Italian government giving €500 culture vouchers to 18 year olds.

Just this week I read a CityLab piece about another voucher program that people who are at least 18 years old can participate in –voting and political campaigns.

Based on the success Seattle has seen with their Democracy Dollars program other cities like Albuquerque, NM and Austin, TX are looking into handing out campaign finance vouchers as a way to get a broader segment of the community involved with the political system.

…eligible residents vouchers totaling $100 to donate to the local candidate of their choice. Candidates who opted in to the program had to agree to strict guidelines on how to spend the money they received. The idea behind the pilot was that giving the equivalent of money to constituents who don’t usually have the resources to support their candidates—pensioners and the homeless, for example—would spur greater political participation.

These stories got me thinking that having a similar voucher program that people could use to donate to their favorite arts organization might inspire a broader range of the community to become involved with arts organizations. It may even help bring funding to organizations that have been marginalized or don’t have the resources to apply for formal grants.

According to the CityLab article, studies conducted on Seattle’s program did see participation by a more economically diverse segment of the community. However,”…voucher use was greater for older, white, and middle- and high-income voters.”

Surveys have shown similar results during free admission days for museums. Rather than attracting people who don’t normally visit the museum, most free admission days are patronized by those who are already visiting the museum.

The fact that voucher use was greatest by older, white, middle/high-income voters doesn’t mean that there isn’t potential to involve a broader range of people. It just may take more time and effort to help people feel empowered to participate.

“Yet low-income voters who did participate said they appreciated the opportunity: “It feels like I’m more a part of the system,” one voucher user told the Seattle Times in 2017. “People like me can contribute in ways that we never have before.”

While I express optimism that vouchers would help spread funding around to arts and cultural groups that don’t normally receive it, I imagine some government entities might require groups to officially register as approved recipients. This type of requirement potentially poses the same barrier to organizations as needing a grant writer.

It obviously doesn’t need to be that way. The Italian government’s voucher scheme was intended to be used for a wide range of things like buying books, taking classes and admission to events.

Though admittedly since they distributed the funds via an app, being able to accept the voucher funds may have required registration and paperwork. On the other hand, just as cell phones and tablets have lowered the barrier to being able to accept credit cards through a simple swipe, the same app that displays a voucher’s QR code could also be employed to scan codes and accept payment. All of which is probably less work than writing a grant.

I Don’t Know What You Need To Know Because I Know So Much

by:

Joe Patti

This summer I have been seeing a lot of California Symphony Executive Director Aubrey Bergauer popping up in places like videos of conference talks she has been giving. It has been over a year and a half since I wrote about her Orchestra X project so I figured it was time to revisit and reacquaint people with the work she has been doing.

Recently she had a blog post following up on the conversations her organization has been having with the communities they serve. She mentions a theme I keep seeing in formal survey results and collected anecdotes — audiences aren’t clamoring for a change in programming as much as they are intimidated and confused by the decision and experience of attending a cultural event.

The bigger issue, she says, is that those of us on the inside forget what it was like being entirely unfamiliar with information or an experience. Even when we are faced with a new-ish experience, our past experiences allow us to make logical leaps that total novices can’t.

What we learned was that a “basic” level of understanding about the symphony or classical music does not exist among newcomers. Some people didn’t even know the names of the instruments in the orchestra, which to me, the person who had played an instrument all growing up and who wanted to manage a symphony since age 16, was pretty much unfathomable (remember hindsight bias?). The good news, we discovered, was that this group of smart people desperately wanted to learn about everything related to classical music though. And through the discussion we learned that the way we layout and present information on our website made it very difficult for them to do that.

[…]

Virtually every person in the room expressed the sentiment of “awe” when describing the art they saw and heard. No one said, “I need a shorter concert,” or “I need to hear more movie music.” They very much wanted to learn about all facets of the repertoire and were emphatic that the art is incomparable.

Bergauer says that now that California Symphony stopped stressing about programming mix and started focusing on retention versus new audience acquisition. Last season, their new attendee retention rate was over 30%.

Take a closer look at the post. She talks a little more about how rich experiences make us unable to anticipate what new attendees really need to know in order to enjoy themselves.

Our Market Is Everybody (Just Some More Than Others)

by:

Joe Patti

Broadway Producer Ken Davenport is singing my song. I know you know this tune, but based on my experience, it bears reiterating.

He talks about how he often gets pitched ideas for new Broadway shows.

One of my stock questions to anyone pitching me anything is, “Who do you think the audience is for your piece?”

This question not only helps me determine whether the Pitcher and I are on the same page, but it also gives me some insight into the business acumen of the person who wants me to get involved in their project.

The red flag answer to this filtering question of mine?

“This show is for everyone!”

While I appreciate the bullish answer, the fact is . . . no show is for everyone. And the more you try to make it for everyone, the more you water it down and make sure that it’s for no one.

[…]

…Your first marketing exercise when you embark on producing a show or building a career is as follows.

  1. Identify exactly who your audience is.
  2. Find that audience and exploit them and only them.

If your audience spreads to “everyone” from there then great, but it’s much easier to market to a niche than it is to the world.

I am sure pretty much everyone has run into a similar pitch or had staff/board members make a statement about a show being for everyone. What is often frustrating is that many people who say this own or work for businesses which are pretty clear on who their customer base is and isn’t.

Even funeral homes which about 98% of us will likely end up patronizing on behalf of deceased loved ones likely each have a demographics to which they appeal more than others.

Davenport’s advice to have a focus that moves from the specific to the general is a pretty good guideline when it comes to marketing decisions.

I suspect people feel that they are conceding a flaw in the product if they admit it isn’t for everyone. Saying a certain group will REALLY like it and everyone else will probably like it to might provide the psychological out needed to identify those it is realistically for.

Create, Re-Create, Recreate

by:

Joe Patti

I was reading a piece in CityLab about Repair Cafes which strike me as a good complement to MakerSpaces and creative activities that arts and cultural entities may host.   The concept was started in Amsterdam by Martine Postma who was disturbed by how much repairable equipment was sitting at the curb on trash day.  She sells start up kits that allow you to use the Repair Cafe logo and puts you in touch with the other Repair Cafe’s around the world.

But beyond reducing what is sent to the landfill, personal empowerment plays a large role in the Repair Cafe concept:

What she’s discovered was that it wasn’t that people liked throwing away old stuff. “Often when they don’t know how to repair something, they replace it, but they keep the old one in the cupboard—out of guilt,” she said. “Then at a certain moment, the cupboard is full and you decide this has been lying around [long enough].”

[…]

For the time being, communities are doing what they can to encourage people to fix things. Libraries like the one in Howard County, for example, have started renting out tools and creating “makerspaces” where members learn to both repair and create. Elsewhere, cities have hosted MakerLabs, FabLabs—short for fabrication lab—and Innovation Labs for both adults and children. Bike shops and nonprofits alike have fished scrapped vehicles from the landfill to repair and donate to the underserved community.

The social and personalized elements of the Repair Cafes, makerspaces, etc may be part of the value and appeal. After all, you can watch a YouTube how-to video to fix something that breaks. If you don’t have confidence in your ability to effect the repairs, having someone available to teach you the skills to do so in the process of fixing your stuff might motivate you to act. This despite the fact it is more trouble to haul your broken equipment somewhere versus tossing it in the trash.

It is also easier to toss stuff away rather than hauling it to Goodwill or the Salvation Army, but people donate goods to non-profits all the time because they know it is better not to let things go to waste.

Just as recognizing your capacity to be creative is empowering,  learning to fix items can instill a degree of pride and self-satisfaction which is why I feel it is such a close companion effort to creative activities.