New Year’s Not To Do List

So I am back and raring to go. This is the first Christmas holiday season I have been away from my bed in about 10 years. I went back to visit places I used to work and gained some insights and ideas. I bookmarked things to write about when I returned, but it will take a little bit for me to sort and process some of these things in my brain. One bit of wisdom to start off the new year I came across was linked to by Daniel Pink. It was an entry on the Drucker Exchange, a blog maintained by the late management guru Peter Drucker’s Drucker Institute.

The entry titled, Your Not-To-Do-List, essentially advises organizations and individuals to examine themselves and decide what efforts they are no longer going to pursue. It sort of follows the idea that if you bring something new into your house, you get rid of something old. In this case, you are encouraged to get rid of something old to leave room for the arrival of future innovations. The Drucker Exchange cites a 2004 interview in Forbes where Drucker says:

“A critical question for leaders is, “When do you stop pouring resources into things that have achieved their purpose?” The most dangerous traps for a leader are those near-successes where everybody says that if you just give it another big push it will go over the top. One tries it once. One tries it twice. One tries it a third time. But, by then it should be obvious this will be very hard to do. So, I always advise my friend Rick Warren, “Don’t tell me what you’re doing, Rick. Tell me what you stopped doing.”

The only hitch I think arts organizations might have with this is that waning audiences can make many programs look like they should be put on the not-to-do-list when some just need the attention being spent elsewhere to succeed. I think it is telling that Drucker focuses on the almost successes and achieved goals for elimination rather than targeting poor performers. While the latter should certainly be examined for elimination, Drucker reminds us not to become too invested in the moderate successes just because they provide a degree of satisfaction.

I just read the article this morning and spent most of the day catching up with a backlog of emails so I haven’t really had time to ponder what I might want to eliminate both personally and organizationally. However, over the holidays I had been thinking of discussing with the staff a new approach to one of our events with an eye to more closely connect with the local arts community. The old approach to the event might be the perfect thing to put on the top of our not-to-do-list.

Info You Can Use: Google URL Builder

Technology in the Arts recently had a tip about Google’s URL Builder. Designed to work with Google Analytics, the URL builder helps you track targeted campaigns by putting identifying words or phrases into your links. For example, you can post a link to an upcoming show and mention it on your Twitter feed and Facebook. Analytics will tell you that visits were referred by Facebook and Twitter, but if you inserted a link into posts across the course of a week from different accounts, you don’t know which post or account may have been effective or if the referrals actually come from your posts or someone entirely unrelated to your organization. Creating URLs with identifying information can help you determine how effective different efforts may be.

These links can also be used in emails and newsletters to accomplish the same thing. Tara George who wrote the Technology in the Arts entry notes, “For smaller organizations or independent artists who do not utilize broadcast email service providers (like Constant Contact), Google URL builder could prove to be a viable alternative for tracking traffic deriving from e-mail communication.” I am currently using a email service without these tracking abilities so I thought our “Give The Gift of Live Performance” holiday email campaign might be a good opportunity to use the URL Builder. I inserted a couple different tracking words into my emails to help differentiate between the lists and sat back to see what happened.

Well, there were fewer click throughs than I expected given the low number of opt-out requests we received. On the other hand, the number of ticket orders we received in the week after sending the email closely matched the number of referrals from the email. People who were interested enough to follow a link seemed to follow through with an order. One thing Analytics and URL builder can’t track is number of emails that were opened. There may have been a lot of people who opened the email but just weren’t ready to buy tickets for shows after the Christmas holidays or already knew enough about our performances from our brochure, website and previous emails that they didn’t need to click on any of the informational links in the email.

The tool can also only track when people follow links to URL addresses that you own/control enough to have placed the tracking script in webpages. So you can track visits to www.acmetheatre.org/ElvisShow.html, but not necessarily to the YouTube video the performer posted of Elvis Show. This didn’t immediately occur to me, though it should have, and I placed my tracking words in links to YouTube I included in my email because I wanted to track how many people were interested enough to watch the videos. Now the folks at YouTube will have my “ChristmasNews” pop up as a campaign word if they care to look at their Analytics report.

Tara George suggests asking others to create custom URLs for you or create these URLs for them so that all parties can track responses to interviews, stories, events and other collaborative endeavors that may drive traffic to each respective site.

Info You Can Use: Viral Media and Intellectual Property Guide

The people over at the Technology in the Arts have been offering some nifty guides and podcasts for performing arts folks. Those I have looked at are fairly concise and easy to consume in a short period in your busy day. One of the more timely guides I have recently seen is about the legal considerations associated with posting video online that you hope will go viral.

As the guide author Amelia Northrup notes, technology has been moving faster than union agreements have been made so it can be difficult to know what is allowed and what is forbidden. Yet there is a fair bit of pressure to have a more extensive multi-media representation on the internet.

“Many of us have received well-intentioned comments from a friend or board member about posting performance footage online. However, there are not a lot of people giving practical advice on how to avoid an ugly legal run-in with your dancers over streaming video or negotiate with a union to ensure you are able to post the video of the third movement of a string quartet to your Facebook page. Building audiences with performance footage is wonderful, of course, but the benefit is nullified when your efforts cause a lawsuit from the composer!”

The guide has some case studies comparing the experiences of different arts organizations, both union and non-, who have worked to broadcast their works over the internet with varying results. Northrup also provides a brief guide to copyright law with a graphic that does a pretty good job at helping you get a general sense of which of the myriad copyright laws may apply to your production. (Though no guarantees you will be completely sure after looking at the graph.)

Northrup also discusses the fair use doctrine and address an assumption I never considered people might make. She points out that since using materials for educational purposes is permitted under fair use and non-profits are classified as educational entities, non-profits may assume there is nothing forbidding their use of protected materials. In short, it just ain’t so. On the other hand, some unions have rules that define use within certain parameters – “Actors’ Equity contracts have allowances for “b-roll,” which is approximately three minutes of footage that can be made publicly available, usually without royalties being paid to the performers.”

The guide also points out that more than just the work of the performers is covered by copyright and union protections and may involve payment of royalties and residuals.

“Artists contribute to the production by creating intellectual property, and therefore essentially become authors themselves. Any art used in the show, such as set, costumes, and lighting design are the intellectual property of these additional artist/authors (lighting designers, technical directors, etc.). This is also often a problem in the entertainment industry. In his book The Future of Ideas, Lawrence Lessig describes the difficulties that movie producers have clearing rights for logos, artwork, even furniture.”

And don’t forget that a video you post online highlighting interesting sections of a performance will also involve the intellectual property work of the video editors and related production crew as well.

The guide includes a list of Dos and Don’ts which reiterates knowing what the rules are, negotiating for the widest latitude of use from the outset and sticking to the agreement. One of the case studies reinforces the “don’t” of assuming the two related unions you are making arrangements with talking to each other, even if they say they are. There was one “don’t” that wasn’t really discussed in the rest of the guide- “Don’t assume that designers, actors, or any other artist or author will automatically equate your organization’s promotions with publicity for them.”

I have never run into an instance where this became a problem between an organization and artists, but I have had encounters where people at arts organizations assumed that an artist or designer wouldn’t mind if they used the artist’s work because it would promote them. I think that could potentially be the biggest area of contention in the future since technology seems to be fostering this attitude. That was the basis for a big discussion debate on composer Jason Robert Brown’s blog this summer. Brown is a big defender of sheet music royalties and had that view challenged by a young woman who felt she was helping promote him by trading his sheet music over the internet. Brown found 4,000 instances of people offering his work for free and was a little concerned about the loss of royalties that might represent. One of the points the young woman used as a counter during their lengthy debate was that he might stand to make money if someone used the free sheet music in a talent show which lead someone else to download Brown’s music from iTunes.

This is a topic that has no quick or easy answers. There are hundreds of comments on Brown’s post debating this topic and from what I heard, visits to his site rocketed into the hundreds of thousands. I daresay the basic conversation about intellectual property and the best intentions of fans when they use it hasn’t exhausted itself yet. You can sue those with malicious intent with a clear conscience. Responding to exploitation by those who adore you is another matter entirely.

Must Read: For-Profit Arm No Panacea For Non-Profit Funding Woes

If you have ever thought that starting a for-profit arm for your non-profit to help support the latter’s mission, you must read The Nonprofiteer’s post on the subject. I have been hearing it suggested that non-profits embrace these types of arrangements as grants and donations have become increasingly difficult to secure. A study linked to by The Nonprofiteer requires one to pause in such considerations.

Writes the Nonprofiteer of the study:

“nonprofit agencies which choose to support themselves with for-profit businesses end up serving their clients less and worse. Moreover, when the businesses thrive the profits go back into the business, while when the businesses falter the losses are taken out of the hide of the agencies. “

I took a look at the study, “Social Enterprise: Innovation or Mission Distraction,” in which author Rebecca Tekula analyzes the 990 filings of Human Service organizations in New York County from 2000 to 2005. The number of organizations this encompasses is not cited though Tekula writes that the data “represents 700 organizational years” which averages to 116.67 organizations for each of those six years.

What Tekula says she found is that enterprises that yield non-business related income undermine the value provided through the non-profit program-

“As hypothesized, the internal capital markets of nonprofit firms seem to follow that of for-profit firms in that diversification leads to value loss as proxied by programmatic expenditure. What can be inferred from my findings is that this particular type of external enterprising behavior is associated with less value in the programmatic output of human service nonprofits.”

And, no surprise, ineffective programs can be a drain on the resources that should be directed to the effective ones-

“My findings are in accordance with cross-subsidy theories of diversification in which internal budgeting allocates funds to divisions with few investment opportunities (ailing enterprises of nonprofits) while failing to channel funds to those with ample investment opportunities (effective, efficient programs). While this research is a first step toward identifying the factors associated with earned income behavior in nonprofit organizations, there is much work to be done in this area.”

Tekula is careful not to say this will be true for all sectors of the non-profit world and encourages similar study of the arts, healthcare and education. But does caution, (my emphasis)

“Clearly more thought and research must be invested in this area and caution must be given in popularizing and glorifying the unproven benefits of unrelated or external enterprising activities on the very organizations that have become important service providers for society’s neediest individuals.”