This Ritual Will Be Tweeted

If people can tweet at religious services for Jewish high holy days, can tweet seats at all your performances be far behind?

Well, obviously the reality is much more complicated than that. Synagogues aren’t at the forefront of using social media to engage their religious communities. Not yet at least.

But a recent article in the New York Times recounting a Rosh Hashanah service at the Jewish Museum of Florida contained some sentiments familiar to those in the performing and visual arts; including high cost of accessing the event, the need to “re-engage and energize young professionals” and a desire to make the experience accessible to that demographic.

“We can no longer assume that young people will join the Jewish community,” said Rabbi Gary A. Glickstein, Temple Beth Sholom’s spiritual leader. “They need to be helped on that journey.”

Substitute “participate/attend arts and culture events” for “join the Jewish community” and you have an oft repeated phrase of the arts community. (Albeit incorrectly attributed to Rabbi Glickstein.)

As part of the experiment, the organizers changed the formatting slightly and used technology to achieve the same intent as the conventional religious practice. They termed it an experience rather than a service.

The article seems to attribute willing participation in rituals people often avoid contributing to at regular services to the anonymity provided by the technology. What people texted about their own fears and failings appeared anonymously on a screen. The technology allowed people to share and bond as a community without necessarily making any individual feel vulnerable. Thus the organizers were able to serve the spiritual needs of the attendees.

The fact that the organizers felt it was necessary to change the formatting of a traditional religious practice signaled to me that it may take more than just allowing people to tweet at a performance to engage younger audiences. In many ways, tweet seats feels like an overlaid concession to younger audience members telling them they will be allowed to watch and text about the experience as long as they don’t disturb anyone else or have any expectations that the content will change.

Yes, I know there are plenty of people doing interesting and innovative programming that will inspire people to tweet without any prompting. My main thrust is to suggest both that it may be necessary to change the format of the experience to be more complementary to tweeting activity at an arts event and that it may be possible to do so without sacrificing the intent and significance of the experience.

I was encouraged to see that this was organized at a museum. I took it as a sign that the museum was responsive to the community it served and recognized as a viable resource to meet its needs.

Though those attending the Rosh Hashana services in Miami described their experience as “refreshing and fun,” the changes to the service didn’t seem to have a frivolous result. People described the sense of community and engagement they had and their feeling that the experience was honest and thought provoking, all of which I assume are typically the goals of most Rosh Hashana services regardless of where they occur.

Of course, there will always be occasions where live tweeting is not really appropriate…like a bris.

Be Here, With Me

Like many of you, my dear readers, I am of a split mind about the inclusion of social media in live performances. Overall, I think this is a good place to be. I have often written here that one should not jump on the hottest trend, but obviously one should not entirely dismiss it. A healthy mix of skepticism and self-education on the matter is valuable.

There was recently a post on the Drucker Exchange that pushed me toward the “against” column. I have talked about the benefits of tweet seats and such in other entries so I am not going to try to balance the “con” argument here.

In reference to employees using headphones and having social media chat window open at work, the Drucker Exchange piece cites former entertainment executive Anne Kreamer,

“The majority of these young workers said that they felt far more connected moment to moment with people outside their workplaces than with any co-workers,” she writes. The problem, according to Kreamer, is that they miss out on crucial exchanges, become less loyal to the company and one another, and innovate less. As studies on innovation show, physical proximity matters.

… For one thing, it’s the reason many people go to work at all. “Work is for most people the one bond outside of their own family—and often more important than the family,” Drucker observed in People and Performance. “The work place becomes their community, their social club, their escape from loneliness.”

[…]

More important, such contact influences productivity, and creating satisfying informal work arrangements among co-workers is especially important for good output. Research conducted by General Motors during the 1940s, for example found that “‘good fellowship’ or ‘good relations with fellow workers’ showed as the leading causes of job satisfaction,” Drucker recalled.

The Drucker Exchange piece echos a rhetorical corollary many arts people ask of those who feel the need to engage in social media exchanges during a live performance experience, “What is the reason you come to the performance at all?”

For many it may be that a friend or significant other encouraged them–but then they aren’t really dancing with the one that brought them, either. (Though granted, that person may also be connecting with outsiders as well.) Or maybe they are getting extra credit for a class or looking to advance their career.

The mention that employees who isolate themselves in this manner at work are less loyal to the company makes me think audience members who do the same probably aren’t developing a lot of loyalty to the arts organization. True, the act of actually writing about what they are seeing may actually forge a connection that passively watching the show wouldn’t, but there is no guarantee the person is relating their feelings about the show.

While arts organizations probably can’t have the same expectations about audiences they could during the days of high subscription rates, audience churn is a big problem. It costs a lot more to attract a new attendee than to maintain a relationship with frequent attendees. It seems ill-advised to encourage activities that don’t cultivate a connection and may even erode it.

Simply forbidding people to use mobile devices isn’t going to magically result in the scales falling from people’s eyes and have them realize how disconnected they were. The arts organization has to provide a reason to get engaged in the immediate experience as an alternative to connecting to friends who are elsewhere.

As much as we may want to believe it, the experience of the performance may be insufficient to get a person invested. For some people, texting, tweeting, etc may simply be filling the void of uncertainty about the experience with a safe activity.

The solution may not be any more complicated than encouraging front of house staff to actively ask people what brings them to the performance and find out what their expectations are. Or perhaps changing the layout of the lobby to facilitate people gathering and chatting in certain areas. Essentially replace the friends who are elsewhere with friendly faces right where they are.

This song went through my mind as I wrote this entry-
http://www.youtube.com/watch?v=LkiU4ruREgI

Arts Presenters 2012 Edition

I have been attending the Association of Performing Arts Presenters (APAP) conference this past weekend. I am sure I will have more to say on the subject in future entries, but I wanted to post a few reflections and impressions while they were fresh.

First, I wanted to give some congratulations and props to Mario Garcia Durham, the new President and CEO of APAP on this, his first conference with the organization. I had met Mario a handful of times before in his capacity as the Director of Artistic Communities and Presenting at the National Endowment for the Arts. I was always set at ease by his open and welcoming manner when I had consultation sessions with him.

I took it as a good sign that he invited the Emerging Leadership Institute participants and alumni (of which I am one) up to his suite to discuss what we felt was the future for the field. We didn’t have a lot of time with him, but it was a promising sign. I also thought it was a promising sign that he got a standing ovation at the start of the conference from the membership. (And even more promising that he decides to discard a long speech he had prepared at another gathering!)

For this conference, I decided to break out my laptop and do a little live tweeting from different sessions. I had a great time doing it and could really see the utility of the activity for the conference, and somewhat by extension, for Tweet Seat programs that have been emerging at various arts events. I will say though that I really felt that I ended up missing many aspects of the sessions I was attending. Not only in terms of not entirely absorbing points people were making, but also some of the nuances of what they were saying. Even though my brain and multi-tasking abilities may not be on par with those of the younger generation, I can’t help but think they would indeed suffer from the same situation.

I was also surprised given the size of the attendance that more people weren’t tweeting from the various discussions going on, at least not on the official hashtag, #APAPNYC. Didnt see much on the counter-conference hashtag #APAPSMEAR, either. Many people used the hashtags to promote their showcases, but didn’t really seem to overdo it.

I was a little disappointed that there weren’t more people tweeting from the sessions because there were often a number I wanted to attend running concurrently and with a few exceptions, no one was reporting what was transpiring in those rooms.

On the other hand, there were a fair number of people following along. I appreciate all those who signed up to follow my twitter feed. Between those who started following me and those who were tweeting themselves, I found a number of new interesting people to follow in turn.

One interesting thing I noticed was a change in the underlying theme of the discussions at the conference. In the past it has often been about declining attendance and funding. This year it seems to be more focused on social and cultural trends, perhaps thanks to the Occupy Wall Street movements. People were talking about loss of identity, disenfranchisement, fragmentation and polarization of society.

Questions were raised about what role arts organizations would have in addressing this and place in the community rather than how to get more people through the doors. One of the major speakers at a few of the sessions was John Fetterman, the mayor of Braddock, PA who has attracted a lot of national attention for his efforts to revitalize his town and reverse the decline by the use of art and community efforts. As part of one effort, they took the bricks from a demolished garage to make a communal bread oven.

I will try to post more on the conference in the weeks ahead as I am able to digest the experience.