Come For A Haircut, See A Van Gogh

by:

Joe Patti

It will probably come as no surprise to anyone running an arts venue that many attendees are over the mask wearing thing. At my venue, we actually had a more conservative mandatory policy for mask wearing than our university parent. At the beginning of December, we were prevailed upon to loosen those restrictions by my boss so for about two weeks we were at “strongly suggested” before the omicron surge saw everyone, including our parent organization institute mandatory masking again.  Still, it wasn’t long after the new year that we had people leveraging loopholes to avoid wearing masks.

Over the holidays I was amused to read that some landmark institutions in the Netherlands were chafing against restrictions there in a fairly creative way. The Van Gogh Museum, Mauritshuis gallery, and Concertgebouw concert hall engaged some barbers, nail artists and fitness instructors to provide services at their venues because those businesses weren’t restricted in the way that art institutions were.

“We wanted to make the point that a museum is a safe visit and we should be open,” Van Gogh Museum director Emilie Gordenker told AFP.

“The mayor called me last night and she said she’s not permitting this. We expect to get a warning at some point after which we will have to close, but we wanted to make this point very badly so here we are.”

One of the barber’s clients said he had come because he was “pro-culture”.

[…]

Nearby, the “Hair salon at the Concertgebouw” event saw two masked barbers clip hair on stage, while the orchestra played Symphony No. 2 by Charles Iver.

“After two years of patience and an ever-constructive attitude, it is high time for a fair perspective for the cultural sector,” Concertgebouw director Simon Renink said.

Fitness classes took place at the Mauritshuis gallery in The Hague, home to Vermeer’s famed “Girl with the Peal Earring, while the Speelklok museum in Utrecht set itself up as a gym.

No mention of whether the ubiquitous “Shave and a Haircut” riff was played anywhere.

While the pandemic is certainly going to force arts organizations to rethink their business models, I am not sure that salon services are going to become the next trend. Exercise and yoga classes at museums and galleries was a thing pre-pandemic so I wouldn’t completely discount the idea.

The story does remind us that arts people are very creative thinkers. If arts leaders are willing to exercise this skillset in defiance of governments, perhaps they will be more willing to try new ideas without fearing the reactions of funders and donors as much

 

Haven’t Seen You Around Recently

by:

Joe Patti

I’m happy to say that things are starting to get back to a place where I feel like I can start blogging again. Hopefully it will stay that way. I really underestimated how difficult things were going to become when I made the “On Hiatus” post in November.


When I finally got a chance to start reading about practices and trends in the arts, a familiar source caught my attention – Colleen Dilenschneider. Last week she posted that not only was visitation by new and non-recent visitors up on 2020 and 2021 versus 2019 and earlier, but that visitation by self-identifying non-white members of these groups was also up in this period of time.

The percentage of new and non-recent visitors who self-identify as non-White increased 52% from 2019 to 2020! It rose from 10.0% to 15.2%. This percentage fell to 13.9% of new and non-recent attendance in 2021, but is still a dramatic 39% increase compared to 2019 levels!

Earlier in February, she had posted that in recent years people have begun to perceive many, though not all, cultural entities as being more welcoming to individuals like themselves. That article is worth reading for greater insight into this trend. Unfortunately, symphony/orchestras were most strongly perceived as “not welcoming to people like me” among survey respondents.

In last week’s post, Dilenschneider provides some guidance about how to interpret the increased numbers:

Please resist the urge to see these numbers and think “Score! We got people who were disinterested in attending to visit us during the pandemic.” Behavioral economics and audience motivation studies suggest that entities should instead say, “Score! We got people who were already interested in visiting us to finally move us up on their to-do list and trial/re-trial our experience!”

She suggests that the uptick in attendance is likely due to the start of efforts toward diversity, equity, inclusion and justice (DEIJ). Specifically she mentions that due to the pandemic, marketing messaging shifted from “Visit Now” toward DEIJ and customer-centric values.

On Hiatus

by:

Joe Patti

Apologies to my readers. The departure of some staff and absence of others has placed me in a situation where I can no longer post regularly. Hopefully this will resolve itself soon and I can return to my regular schedule. Until then, I hope you will continue to remain subscribed so you will receive notifications when my posts begin again.

I appreciate everyone’s support over the years.

Thank you

Do You Need To Feel Transcendent Or Sleep Better Right Now?

by:

Joe Patti

Ruth Hartt got a bit of a kick from the post I made last week where I termed her use of stock video footage and other clips to create an video marketing piece as a “Franken-Ad.” She tagged me and others about another set of Franken-ads she made more along the lines of print or social media pieces.

She uses these ads to address the pretty much cliched use of terms like “joyful,” “nostalgic,” “rhapsodic,” “timeless,” “refined,” and “sumptuous” to suggest that people will have a transcendent experience.  She associates this with Maslow’s hierarchy of need and raises the point that during current times especially, most people are focused on solving challenges related to health and safety rather than self-actualization.

Recent studies reveal that the benefits of a peak experience don’t end at self transcendence. Science tells us that awe increases pro-social behavior and has an integral part to play in health and happiness. In fact, people who report experiencing awe regularly have remarkably stronger immune systems and better mental health. Why aren’t arts organizations touting these benefits?

“Come for the classical music; stay for the lowered levels of inflammatory cytokines!” We chuckle at this imaginary tagline, but I’m confident that there are swaths of consumers who would be intrigued by this value proposition.

Frequent readers will know that I am not a proponent of arguing the instrumental value of the arts or positioning it as a prescription for ills,  especially since so much of the research on the benefits of the arts have had questionable results. So I am not entirely on board with all the claims her mocked up ads make. However, since it is true that any pro-social behavior contributes to health and happiness, an arts experience is just as valid an option as many others.

Tolerance for uncertainty and inspiring creative risk-taking may not roll off the tongue as easily as sumptuous and transcendent, but after years exposure to those latter terms, any alternative will catch the eye and intrigue people.

I am not really suggesting listing all the terms she uses in her ads, but I do like Hartt’s choice of an image of a woman who looks like she might be poised at the edge of anticipation or anxiety juxtaposed with “Warning this concert may cause: Lowered Stress, …Improved Mood, …Decreased Pain…Increased Alertness.” There is a sense that things could go either way.

I don’t know that I would use those exact terms, but an ad that communicated these general concepts instead of suggesting transcendence presents the experience as more relatable to the viewer.  If you are a new attendee still processing your experience, you might think you did something went wrong if you aren’t experiencing the promised ecstasy.

I also appreciated that one of her ads targeted businesses. While again I would be worried about companies seeing arts experiences as another tool to be used alongside nap lounges and ping pong tables to get the best work product from employees, the general idea that the presence of these experiences makes the community more attractive and liveable for employees is as beneficial as having sincerely motivated employees.