Charity Giving In A Gift Card

by:

Joe Patti

Last week there was a story on NPR about charity gift cards. Essentially, they allow you to buy a gift card as you normally would but then the recipient can go online and choose to which charity they would like to donate.

Charity Navigator, which is mentioned in the story, has a link to the Network for Good card. The other organization mentioned, ‘Tis Best, has their own card that they offer.

Of the two, Network for Good has the most arts and culture organizations, though they tend to be individual organizations while ‘Tis Best offers the opportunity to donate to larger service organizations like Artspace, Chamber Music America, Dance/USA, Mr. Holland’s Opus, and the Assoc. of Performing Arts Presenters.

It is too late to get involved for this holiday season, but is just the right time to explore how to do so for next year!

Simple Gestures, Big Results

by:

Joe Patti

Knowing that my customer service skills can be lacking, I try to keep my eyes open for practices that answer customer needs well. One of the cardinal rules for relations with anyone, be it your boss, relatives, friends or patrons is to try to anticipate the needs of the other person.

Last week I came across an instance of what to do and wanted to share it with the readers. It is a small act, but it can make a big difference.

I have been emailing back and forth among two other alumni members of the Association of Performing Arts Presenters Emerging Leadership Institute about some activities we want new and alumni members to participate in as part of our attempt to enhance the value of attending the institute.

One person emailed the rest of us a draft letter addressed to the new and returning ELI members alerting them to conference sessions and social events where concerns members had would be addressed. The format was pretty simple with a listing of the event and the time. It looked fine and I replied to that effect mentioning that I would have to research one session a little more because the title made it look interesting.

The next email I received had a revision of the previous letter. This time each session listed had a full description of what the session was all about. What had impressed me was that she took a cue from my comment that I intended to research a session that sounded interesting to provide me the information herself. Obviously, she didn’t do it for me alone. If I was curious, others would be as well.

Actually, since I am praising her rather than criticizing, I don’t mind mentioning her by name- Laura Kendall, Assistant Director of Community Engagement and Learning at the Lied Center in Lincoln, NE. There, now maybe she will get a raise.

You would naturally expect someone with a title like hers to make that connection and act on it, but it is a rarer quality than you would think. It is easy to enter a mindset that the community you are engaging and educating is only your own and that you only need to do so within the context of programs planned in conjunction with performances.

And maybe she doesn’t pick up on the unspoken messages all the time either. However, I emailed her back last week praising her for recognizing that additional information would make a better letter. She said I made her day so I will bet she will be more conscious of these cues in the future regardless of how well she noticed them before.

Anticipating and answering needs people didn’t really know they had is what will help set an experience at an arts organization apart from other experiences. People are able to gain the information they want more and more easily these days. Global positioning directional units were one of the hottest selling items this Christmas season. But information sources like GPS units only provide what you ask for and not only is the information sometimes incorrect, it also lacks wisdom and discernment to advise well.

But this is only one example of good practices arts organizations should be embracing. Keeping alert for everyday occurrence that can adapted and applied to become your standard procedures is the real point of this entry. Often it isn’t that you come across a new practice as you encounter something that makes you question if you are doing it well enough.

Honolulu Symphony Musicians Play Though Promised No Pay

by:

Joe Patti

I was going to leave this topic to Drew McManus over at Adaptistration because his knowledge about management and musician relations in orchestras is far greater than mine. He also knows people in the Honolulu Symphony and has a better sense of what is going on.

However, one of the people Drew knows made a direct appeal that I comment and I agreed to do so. This past week, the Honolulu Symphony announced that it would not be able meet payroll for the rest of the year. The story was covered on television and in the Honolulu Advertiser. The musicians have been playing on knowing they wouldn’t be paid right before Christmas.

Orchestra musicians are apparently an optimistic breed. If you have been reading Adaptistration recently, you know that musicians in places like Tampa and Jacksonville, FL have been willing to show a lot of good faith and perform during labor disputes.

If you read the comments on the Advertiser article, you will see that the response of the local community is mixed. Some people blame the Governor for not releasing promised funds, some cite very poor policy decisions and mismanagement occurred prior to the arrival of the current executive and music directors.

The article and television report note that attendance was low because the symphony was bumped from their home and had their audience eroded by the 12 week Lion King tour. I can attest that my theatre and about 6 others on the island saw a significant drop in our audience prior to and during The Lion King run. Fortunately, my payroll isn’t as large as the symphony’s so my losses weren’t as great.

You wouldn’t think a Broadway tour would impact other arts activity so greatly. However, with the high cost of living, there is little disposable income. Yet you can’t blame people for taking the perhaps once in a lifetime opportunity to see the show. But people were explicitly stating in August that they wouldn’t be resubscribing or buying single tickets to local performances because they would be seeing The Lion King in November. Even though the tour just closed and moved on, with people spending for Christmas now, many of us are wondering how long it might take before attendance rebounds.

One phrase I haven’t heard anyone utter publicly yet and I hope I won’t is “Honolulu has to decide whether they want a symphony.” There are three reasons I am against saying something like this.

First, it makes it sound like a punishment. I don’t think you want to imply that people are going to be punished for not attending your performances. Or worse yet, punished for going to see The Lion King.

Second, saying that is an open invitation for people to opine that they don’t really think their lives will be impacted by not having a symphony. As bad as it will be for someone to stand up and say, “If this is what I get for going to see The Lion King, I can live with it,” having someone say “Eh, what do I care. It’s not important,” is even worse.

Third, the statement implies that the people of Honolulu can decide to save the symphony when in reality it will be a handful of people in city and state government, foundations, banks and other corporations who will determine the fate of the organization. Some individuals will certainly lobby these institutions to support the symphony, but my sense is that there won’t be large grassroots popular support.

In a sense, it is appropriate for these entities to be the ones to make the decision rather than making it an issue of popular support. These entities understand that having a vital arts scene is what will attract people to the city and state to live and do business. The symphony, for better or for worse, is the biggest and most visible performing arts group in the state and thus serves as the cornerstone of artistic value.

Now ideally, everyone in the city if not the state should recognize the value of the symphony to its overall appeal. That will be the symphony’s job if it gets past this crisis. In the past year the symphony has been making efforts in this direction by doing concerts in different parts of the island rather than just sticking to Honolulu proper.

They even came out and performed in my venue last Spring so I am hoping they will find success. Because, well, they haven’t paid their bill yet.

More On Cultivating Creative Minds

by:

Joe Patti

Apropos of yesterday’s entry, a commenter, who some call Tim, brings this great article about the dangers of dwindling imagination to my attention.

It is fairly well sourced and talks about the subject far better than I can. In fact, it even addresses my concern that maybe I was channeling my grandfather by referencing “back in my day.” Even if you are in the arts, you might be creating an environment that doesn’t challenge your kids/nephews/students to be creative. It is worth a read for that reason alone.