Ceding Control Of Your Message (Just A Little)

by:

Joe Patti

I am experiencing the slight panic that goes with having other people promote your events over social media more frequently these days. It is difficult to cede control of my information dispersal to other people, largely because it is increasingly involuntary.

Because services like Google and Twitter allow you to see what people are saying about my organization, I often find that people are forwarding incomplete information or mangled information. Some of it is a result of copy and paste which left some information behind or the necessity to truncate text for Twitter. What people are choosing to include in information to their friends often isn’t what I think sells the show. In some cases I can imagine that maybe a detail has significance to a person and their friends. Other times what they send is so nondescript, I can’t help but chalk it up to laziness and I hope that the mere idea that a friend has brought it to their attention inspires people to attend.

The temptation to correct or emphasize a point can really be strong at times. All I need to do is create a separate account of my own to set things aright. Just have to hope they don’t get too suspicious about the lack of posts or friends my brand new account has connected with it. But the consequences of injecting myself into someone else’s conversation for the purpose of correcting their information about our organization or being caught in an inauthentic masquerade are probably more damaging to us than a few incorrect dates and prices.

I have a similar situation with a local group with which we are partnering to produce a show. One of the board members is sending out press releases about the show on behalf of their organization. Personally, I think my writing is much better and paints a more complete picture. I send our partner some emails asking that certain bit of information be clarified, added or corrected.

But as many of you well know, personal relationships matter. That board member had people clamoring to write advance stories and conduct television and radio interviews in the course of a couple days. I didn’t know that a couple of the magazines even existed. In fact, one of them is just starting up and our event will have significant space in the first issue.

Personal relationships, be they virtual or other wise, seems to trump accuracy of information when it comes to getting people involved. Or perhaps it glosses over the consequences of poor information delivery. Though ultimately the annoyance of those who show up at the wrong time or expecting to pay a different price may be borne by the arts organization rather than the friend.

Mandatory Non-Profit Salary Caps

by:

Joe Patti

Last week, the NY Times had a story about how lawmakers are really scrutinizing the salaries of non-profit leaders. The paper notes that New Jersey recently passed a provision that “includes a limit on what nonprofit groups can pay their chief executives if they are providing social services under state contracts. The cap, based on a formula that also applies to for-profits providing such services on behalf of the state, is part of a broader effort by Gov. Chris Christie to rein in salaries on state workers.”

It seems to me that it may not be a very long jump to apply the same scrutiny to arts organizations who receive government funding. It may not be in the next few years, but it could be coming. It wouldn’t surprise me if NJ was the first to do it too given their “cut off your nose to spite your face” attempts to reduce arts funding a year and a half ago.

My initial impulse was to write something about how the government was coming after the non-profits because they couldn’t rein in the salaries at big corporations which made big campaign contributions. I also wanted to moan about how money equals access and the need for more visible and active advocacy if the arts didn’t want to be victimized by such unwarranted scrutiny. Charity Navigator is cited as saying only 2/10th of 1% of non-profits in the U.S. actually pay their leaders six figure salaries. But you get one story about Joe Dowling making $680,000 at the Guthrie Theatre and suddenly everyone else is eyed suspiciously despite their 10 year old car that has clearly needed a new muffler for the last 6 months.

And you know, I may still follow that impulse and further rant. But I want to ask. If the NJ state government is so concerned about efficiency and effectiveness in their contracts with social service agencies, are they also going to look at whether people are being paid too little? There is likely much more waste in employee turn over due to retraining costs and time spent than there is with paying the executive too much. Charity Navigator President Ken Berger is said to disagree “with the argument, popular among many nonprofits, that to attract top talent to manage complex organizations, they must compete with for-profit businesses.” A six figure salary is often cited as outrageous in the article so lets grant that you can find and retain talent for about $90,000. But is the government concerned that non-profits may be losing a series of talented to the for-profit world because those organizational leaders are only being paid $25,000?

There is an argument often made that the government should be turning over a lot of its functions to non-profits because they can do the work more efficiently. If that is the case, the government is likely to be increasingly concerned about the salaries of the top executives. But if they are going to depend on non-governmental social service agencies, they should also be sure that there is a certain standard of care being provided to people. That requires good training, but also appropriate pay to help maintain the continuity of delivering that standard. If they are going to care what is being paid at the top, they should also be concerned what is being paid at the bottom. But it is likely the government will focus more on the results than the process the company follows to obtain them. It is much simpler and more popular to target executive pay as the reason for substandard service delivery than other harder to quantify measures. Cost cutting is equated with money well spent but what works for sneakers has a different result in social services.

But in the arts, other than educational outreach, governments have a different agenda than they do with social services. Unfortunately, it is often appropriateness of content that often raises concerns rather than quality of services.

In any case, even though most of us have no fear of being accused of having too high a salary, the examination of non-profit salaries appears to be a continuing concern. It bears watching how it all unfolds.

Competitive Bidding For All!

by:

Joe Patti

With all the other services offered online, I have often wondered why no one is offering a procurement bidding system. Perhaps there are such an assortment of laws from state to state it is too expensive. But if Google can navigate China’s laws and politics to give away its service for free, there has to be some money to be made.

Since I am ultimately talking about a benefit for the arts community, I would be happy to a service specifically tailored to help the industry developed. Baumol’s cost disease may say technological advances can’t reduce the number of people needed to play Beethoven, but that doesn’t mean we can’t save on our purchases of gaffers tape!

The service I am referring to is something similar to what I use at work. As a state employee, I have to get competitive bids for any goods or services above a certain dollar threshold. We use an online solicitation system which runs the bidding process for us. Even if we know something is going to fall far below the mandatory use threshold, we will use the service if we think we can get a better price somewhere.

Vendors sign up to be alerted when bid requests in certain broad subject areas are posted and then if they are awarded the bid, they pay a percentage of the price and that is what keeps the system running. The percentage on our system is 1/2% which is very competitive with other states. There are some basic bells and whistles for vendors too in terms of tracking and historical reporting. What I like best is that it exports all the salient details of the winning bid to a purchase order.

The two big complicating factors for my department as part of a state entity is 1) Necessity to accept the lowest bid or fill out copious paperwork explaining why you hadn’t and 2) Being VERY specific with your bid details lest the lowest bidder not have a feature you assumed would be included.

Making the requesters stick to these conditions in an open market setting would be difficult. But it would also not be any different than how things work right now. Private citizens and companies throw business to their favorite vendors all the time even if they aren’t the cheapest option. There are also plenty of sales personnel who invest a lot of time and energy meeting someone’s specifications only to have customers go elsewhere or be lured away by a competitor who convinces them they really want a feature they offer.

One of the reasons I suggest this is because there are often times that the difference in bids is significant. Some times so significant that we wonder if the lowest bidder got the stuff off the back of a truck somewhere. Other times, the margin is much closer, but frequency of purchasing makes the savings add up. The benefit to us is that the reach of our bid requests are much further than had we called around locally for competing bids. Even though we have to wait about a week to allow everyone time to bid, we save all the time we would have spent searching catalogs or the internet or calling around to find the best price.

There is a chicken and egg element to this which is why if someone set this up to service the arts and culture industry, it would probably have to be on a national scale. Arts organizations won’t sign up and use it unless there are a lot of vendors on it and vendors won’t bother with it unless there is a big customer base. Its existence would have to be widely advertised outside the theatrical supply and services sector. There are probably a number of companies who don’t think of themselves as serving the arts and won’t sign up. But of our best deals have come from companies who don’t cater to theatres.

If anyone knows of a service like this that the general public can use, I would be interested in learning more about it. If there isn’t anything like this but there are a lot of people interested in some sort of service, maybe Drew McManus will take the project on after his Venture Project software is launched.

Info You Can Use: Taking Your Marketing Mobile

by:

Joe Patti

A member of the Performing Arts Administrators group on LinkedIn suggested a link to two marketing guides by Kodak. One was on using social media and the other is about using mobile marketing. Both are free downloads.

I looked at the mobile media guide most closely because I have the least idea of how to use that as a technology much less as an effective marketing tool. My initial impression that parts of it wouldn’t be easy to set up were correct. Getting a short code –the four to five digit number to which people text a word or phrase is complicated to arrange.

“Use a short code on a service provider or get a service provider to work with the aggregators on obtaining carrier certification and provisioning according to your planned campaigns and needs. Since every new service requires a new certification, make sure you cover as many services as possible before submitting the campaign for approval, to avoid having to go through the certification process again.”

Both documents provide good background and glossary of terms for those who aren’t familiar with the technologies. They provide examples of campaigns they have conducted, many of which are on a scale and involve resources most arts organizations only dream of. That being said, Twitter allows people to follow your feed on their service by texting to a number. If you created a dedicated Twitter account for promotional efforts, you can have information and links to all sorts of specials sent to people’s mobile devices without dealing with the carrier certifications. It appears you just need to text “follow (feedname)” to 40404 in the US. The code is different in other countries.

Kodak encourages people to evaluate if the technology is the correct fit for their organization. They also offer Do’s and Don’ts for campaigns. The one they provide for mobile marketing seems obvious as a step for keeping spam off mobile devices.

“The rule for viral messages is that they can only be sent by non-commercial entities who manually select a recipient to receive it. Messages forwarded by automatic means, originating from a commercial source, or offering inducements to forward messages are definite “don’ts”.”

At first I just thought it was an ethical rule, but since the next section advises you to consult a lawyer about what is and is not permissible, I wondered if it might be a Federal law created to squelch spam before it started. As always, the best rule of thumb with most communication media remains true — be careful you aren’t annoying people.