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Wish They Had Given Me These Skills In High School

February 7, 2011

by:

Joe Patti

Before I get into today’s post, I wanted to direct readers to an interview on an education related topic. Tim Mikulski, the arts education person at Americans for the Arts spoke to Wolf Trap Foundation Senior Director of Education Mimi Flaherty Willis about their program which brings the arts to STEM education in early childhood education. Might be of interest to those seeking to create a program to turn STEM to STEAM.

Last Tuesday I participated in a mock interview day a local high school was conducting. (Actually, it ran two days. The assistant theatre manager did the second day.) I think it was the high school’s ninth year doing this and it was very well organized. I received the resumes of the students I would be interviewing and some supporting information about two weeks prior to the day. The room had 30 tables with two interviewers scheduled at each so it was no small undertaking. (And remember, this was a two day affair!) We were given 25 minutes to interview the students, evaluate them and then call them back to provide feedback. In all we had five students to interview in these 25 minute blocks.

Let me tell you, these kids were better prepared than most of the interviewers. We were told that we didn’t have to research the companies to which the students were applying, but in a proper interview setting you ask “Do you have any questions for us?” This means that you need to know a little something in case the students ask what you like about the company or what expectations the company has for their employees. Of course, with my background in theatre, I was able to improvise inspired answers! Well…mostly, I was generally reinforcing the need for ambition, responsibility, education and good customer service.

When I say the students were better prepared than us, I am not as much diminishing the abilities of the industry people at interviewing as emphasizing just how impressive these 15 year olds were. Of the five, only one was clearly unprepared, a fact she admitted herself. The other four were very well prepared and reasonably poised. Of those, the two who most convinced us of their potential as an employee told us they shopped at our stores (an international surf chain and music store, respectively) and what they liked about it. I got up at the group debrief at the end and told the students that research and a personal connection created a strong case for employment. Most employment guides will tell you to do your research, of course, but few tend to do it.

The experience reminded me that I infrequently have someone come into my office looking for a job who says they have attended shows and really want to work here or have done much in the way of research about our programming. Most of those with arts backgrounds who come in want to act rather do administrative or technical work, alas.

I wanted to post about this experience to recommend taking the opportunity to participate in mock interview sessions like this if you have the chance. It gets your face out in the community as a representative of your organization and can help hone your interviewing skills. All the pressure is really on the interviewees. Since you don’t have to evaluate if the person would work out well in your organization, you can relax and use the experience as an opportunity to shift your perspective about how you hire and run your business a little. You can also see, as I did, what excites people about the companies to which they have chosen to apply. There might be a way to bring that same element to your organization or emphasize it more to the general public as a way to attract employees and interns.

In my situation, I was also able to listen in on the interviewing techniques of people at adjacent tables. The guy behind me didn’t have a partner and had a style that would have intimidated me a little even today. I don’t know what I would have felt like when I was 15. I spoke to him afterward and discovered he does high level interviews and gets job candidates in his office after 5 other people have vetted them. What he looks for from an interview is very different than what a 15 year old might encounter in one of their first jobs. He wasn’t mean by any account, but he was thorough and at the end told each student what his impression was when they sat down versus how they changed that when they started speaking. He pointed out the value of each of the activities and experiences listed on their resumes, which tend to be sparse at this time in their lives, and how they could turn those things to their benefit in an interview. I think it was more information than some of the students expected to receive because a few looked a little stricken as they departed. I was a little awed by the quality of his technique and took some mental notes. If I had thought otherwise, he reminded me that it was important for the students that I be serious and treat them like adults during this process.

Certainly, you may not always have a group that had been as well prepared as I encountered. If we had more than just the one unprepared student, it might have been a dismal experience. Even in cases like that, while you are making suggestions for improvements, you can always advocate for the arts and suggest the students might get involved in some performance classes to raise their confidence level, poise and speaking skills. (I was happy to see two of our students were involved in the performance classes.)

General Musings, Leadership, Management Philosophy

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The Importance of Asking Why

February 2, 2011

by:

Joe Patti

Daniel Pink had a piece in The Telegraph last week discussing the importance of everyone in your organization being on the same page about why you are in business. He cites a study performed by a professor from the University of Pennsylvania’s Wharton School where telemarketers were split into three groups, one that was given reading materials before making calls that discussed personal benefits to working as a telemarketer, another group read stories from those who have benefited from the funds raised by the telemarketing and the third group who were given no reading materials at all. After a month those who read the articles extolling the benefits to the telemarketer were no more productive in their fund raising than those who received no reading materials at all.

“People in the second group – who took a moment to consider the significance of their work and its effect on others’ lives – raised more than twice as much money, in twice as many pledges, as they had in previous weeks and significantly more than their counterparts in the other two groups…

Grant and some colleagues uncovered similar results in another call centre study. There, when employees spent just five minutes talking to the recipients of the funds they were raising, those employees spent twice as much time on the phone with prospective donors and raised nearly three times as much money as they had in the past. And Grant found the same phenomenon in a study of lifeguards at a community aquatics centre. A group of lifeguards read stories from previous lifeguards about rescuing swimmers. Then, a month later, those lifeguards worked more hours, and received higher ratings from their bosses, than a similar group that wasn’t reminded of its purpose. “

People in the arts tend to be so passionate about what they do, they probably don’t have as far to go as those in other industries when it comes to knowing why itis what they do. But is everyone in the company basically united behind the same purpose? We are often told that everyone in an organization should be able to recite the mission statement. But failing that, they should at least all be able to voice the same basic organizational purpose. There is a tendency to groan and perhaps roll ones eyes at the thought of being tested on the mission statement. In many cases, it can be indicative of a poorly written mission statement that it doesn’t roll easily off the tongue. Reading how effective people who are mindful of the organization’s purpose can be, spending a little more time committing the mission statement to memory doesn’t seem like such an onerous task.

Granted, it doesn’t have to be the mission statement that has to serve as the purpose. It could be something on a more granular level like the front of house staff and volunteers deciding that over the next year they are going to help reduce any intimidating elements in the attendance experience and get people excited about the shows.

As Pink’s article draws to the end, he offers an activity to put into practice. “Once a week, at that staff meeting, spend a few minutes revisiting the question. Talk about the purpose of the week’s activities. Discuss your efforts’ effect on other people’s lives. Remind each other why you’re doing what you’re doing in the first place. “

Info You Can Use, Leadership, Management Philosophy, Terms and Ideas

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Thank You, Volunteers

February 1, 2011

by:

Joe Patti

Tech Soup had a tweet linking to a post on HandsOn blog post containing tips for writing thank you notes to volunteers. One of my initial reactions to some of the suggestions like writing the notes out by hand and writing drafts first, made me think that if we had time to do that, we wouldn’t need the volunteers in the first place. We actually do hand write our Christmas cards to volunteers and follow HandsOn’s tips about personalizing the message by acknowledging things they have done or contribute to our efforts. But that is a really long undertaking.

While thinking about adding writing a first draft to the process for every person makes me groan, they are correct that the more you write, the better you get and the easier it is. Also, thanking everyone by hand once a year like we do at Christmas does make the process onerous. Acknowledging people throughout the year as they provide great service breaks the effort up a bit more. It is probably more impressive to the volunteer when they receive a note out of the blue in the middle of April than at a traditional time like Thanksgiving or Christmas.

I have read many of the tips they offer before, though it is always helpful to be reminded. A tip they give that I have never really considered is the first one.

1) Focus on the volunteer.
Before you write the thank you note, try writing the volunteer’s address on the envelope and write it out by hand. As you’re writing their address, think about your relationship to the volunteer; think about where they’re living and how they’re serving. It will help you to write an individual message for that volunteer.

I think that addressing the envelop first and thinking about the volunteer is a good exercise for focusing your mind on what you want to say in the message. Often I will come to a person’s name on our list and my pen will sit poised over the paper as I try to recall all the contributions they have made. Addressing the envelop fills that time and can help you generate some thoughtful remarks as you think about them. The suggestion of thinking about where people are living intrigued me a little. I never really focused too much on that, but just thinking about the process of thinking of where my volunteers live reminded me that those who volunteered for the various organizations for which I have worked have been retirees living on fixed incomes and have invested a fair portion of their limited resources in travel and preparation for volunteering. Some of the best volunteers I have had were families in the lower income range where the parents were trying to instill the values one derives from volunteering.

As something of a corollary to this subject, the blog has a link in the right column to an Acrobat document, “The Nine Basic Rules for Volunteer Recognition.” It reiterates some of the same things about timing and degree of recognition.

1. Recognize . . . or else — The need for recognition is very important to most people. If volunteers do not get recognition for productive participation, it is likely that they will feel unappreciated and may stop volunteering with your program.

2. Give it frequently — Recognition has a short shelf life. Its effects start to wear off after a few days, and after several weeks of not hearing anything positive, volunteers start to wonder if they are appreciated. Giving recognition once a year at a recognition banquet is not enough.

3. Give it via a variety of methods — One of the implications of the previous rule is that you need a variety of methods of showing appreciation to volunteers.

4. Give it honestly — Don’t give praise unless you mean it. If you praise substandard performance, the praise you give to others for good work will not be valued. If a volunteer is performing poorly, you might be able to give him honest recognition for his effort or for some personality trait.

5. Recognize the person, not just the work — This is a subtle but important distinction. If volunteers organize a fund-raising event, for example, and you praise the event without mentioning who organized it, the volunteers may feel some resentment. Make sure you connect the volunteer’s name to it.

You will have to follow the link if you want the other 4 tips. The last tip reminded me of an embarrassing incident over 15 years ago when I was misquoted in a story about volunteers that made it sound like we used volunteers as cheap labor rather than that volunteers often provide a service which will often command a respectable wage. Thinking back on the incident and groaning a few years later, I realized it might have been better to focus more on what volunteers bring as individuals– mothering artists in the hospitality room, being as organized and motivational as a drill sergeant with a pleasant demeanor that made people forget how tired they were–rather than discussing them as a labor force. In many cases they are bringing the same passion for our cause as our employees are.

Info You Can Use, Management Philosophy, Terms and Ideas, Volunteers

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Fractured Atlas Has Found Me!

January 31, 2011

by:

Joe Patti

Fractured Atlas has my home address. I am not sure how they got it, but I have my suspicions. (I’m looking at you Western Arts Federation and Americans for the Arts.) The reason I know this is I received a small pamphlet in the mail this weekend letting me know about Fractured Atlas’ services to artists. My assumption is that this is part of Fractured Atlas’ effort to have a more nationwide reach. While they do have membership across the U.S., the vast majority of their members are on the East Coast, especially around New York City.

As I am wont to do when I see them offering something I like, I am encouraging people to check out their services. The pamphlet says their goal is to support artists, arts groups, arts administrators and other creative types “in the business aspects of your work–through access to insurance, funding, education, technology, and more.”

They have designed the pamphlet like one of those choose your own adventure books to direct you through a survey of their services. The first page directs you either to a page on fiscal sponsorship and insurance, two of the basic services Fractured Atlas has offered since they formed. Here is a look at the center pages of the pamphlet.

Fractured Atlas has been demonstrating this sense of fun a fair bit lately. Take for example their espionage themed blog posts about two of their research fellows working on their open source arts administration software ATHENA. It’s a little strange, but a far more interesting read than posts discussing how they analyzed the current market needs and their methodology.

Wait a minute, maybe I am not taking their spy stories seriously enough! Maybe their research fellows are much better than I anticipated and that is who found out where I live! If I turn up missing in the near future, start the questioning with Adam “the Hutt” Huttler.

Art(ist) Education, Arts in an Age of Technology, New Initiatives

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