If You Give Me More Helping Hands, Give Me More Cash

by:

Joe Patti

The idea of mandatory national service gets bandied about a lot, especially during presidential election years. This year it seemed to pop up more frequently due to the proposals for free college tuition being floated by some of the candidates. People were suggesting at the very least those who received free tuition needed to reciprocate in some fashion such as national service in the military, Peace Corps, Americorps, etc.

Last week a discussion held by a local public radio station on the pros and cons of mandatory service came across my social media feed. The host and his guests made a lot of good points about the cons, not the least of which is that people are supportive of the idea for younger people, but when you suggest a mandatory service of even one hour a month for all citizens, there is fierce resistance.

Most of the negative outcomes they mentioned were from the point of view of those who would be providing service. Something they overlooked was the fact that there is expense involved in administering a service program, regardless of whether the participants are being paid or not. This is true whether the service is military or civil. I am going to mostly address it from the civil side, but the basic factors are almost identical. This issue is overlooked pretty much everywhere I could find a national service discussion online.

Supervisory infrastructure, materials, equipment, space, facilities and dozens of other details are necessary if there are any expectations of a meaningful experience with meaningful outcomes from a mandatory service experience.

Mandatory service on a national or even state level can be a boon to the work that non-profits and other service organizations do, but it will require a significant increase in capacity building funding from some combination of governments and foundations. Otherwise having service workers becomes more of a hindrance than a help to an organization.

This issue needs to be raised a lot more emphatically when these ideas are discussed. Otherwise, people will be looking askance at the non-profit sector wondering how it could be screwing things up so badly when they were being provided with the service of 3 million high school graduates every year.

I think it is too easy to equate added labor with industrial productivity and revenue generation and see mandatory service as a boon to organizational sustainability. But very little work non-profit organizations do generates revenue. Being able to teach more children will require more space and instructional supplies. Being able to feed more homeless or elderly will require more food, vehicles and food preparation equipment. Being able to provide health services to people will require more space, medicine, diagnostic equipment.

More capacity to do these things means more money than ever will be spent. Unfortunately, the organizations’ capacity to generate the money to cover these costs probably won’t increase a whit.

The only area in which I could see any sort of return on investment would be in terms of the old WPA type infrastructure projects. If you have people planting trees that can be harvested decades down the road, clearing/creating parks that can be used to generate revenue or gentrify an area to increase the tax base, then you might tie a tangible result to the service. However, a lot of the needed services have intangible results.

So yes, ultimately the nation would be more unified and healthier for having a stronger ethic of service. But getting there ain’t free.

If You’re Happy Cause Your Boss Knows It Clap Your Hands

by:

Joe Patti

Here is a little topic of discussion for you– Does having a boss that is an arts industry insider make for a happier work environment than working for one that comes from outside the arts?

In Harvard Business Review, researchers found that having an insider for a boss made for a happier environment.

Using these three measures of supervisor competence, we found that employees are far happier when they are led by people with deep expertise in the core activity of the business. This suggests that received wisdom about what makes a good boss may need some rethinking. It’s not uncommon to hear people assert that it’s a bad idea to promote an engineer to lead other engineers, or an editor to lead other editors. A good manager doesn’t need technical expertise, this argument goes, but rather, a mix of qualities like charisma, organizational skills, and emotional intelligence. Those qualities do matter, but what our research suggests is that the oft-overlooked quality of having technical expertise also matters enormously.

[…]

When we look closely at the data, a striking pattern emerges. The benefit of having a highly competent boss is easily the largest positive influence on a typical worker’s level of job satisfaction. Even we were surprised by the size of the measured effect. For instance, among American workers, having a technically competent boss is considerably more important for employee job satisfaction than their salary (even when pay is really high).

[…]

Moreover, we saw that when employees stayed in the same job but got a new boss, if the new boss was technically competent, the employees’ job satisfaction subsequently rose.

I am sure we can all think of personal experiences that reinforce or disprove these findings.

Something I was wondering as I read this article was what category to use when define deep expertise for a non-profit arts executive. Is it “arts” or “non-profit”? I have noticed that if they didn’t come up through the ranks in an arts field, non-profit arts executive directors and presidents often seem to come from the healthcare field.

Since the job description of non-profit CEOs seems to focus so much on fund raising these days, the non-profit category is probably the defining characteristic for the financial health of the organization, but what impact, if any, does that have on work satisfaction in the organization? (Obviously, I mean when the leader comes from any non-arts non-profit. I am not picking on healthcare.)

We often hear rumblings about the arts being too insular and needing outside perspectives. Is it really the case that arts people don’t have the capacity to innovate in their approach or is it the case of received wisdom akin to engineers not leading other engineers?

Thoughts?

This Is What You Said, This Is How We Are Fixing It

by:

Joe Patti

If you haven’t seen the first iteration of ArtsHacker’s Most Creative People In Arts Administration, hop over there now and check it out.

Or actually, wait until you read the rest of my post, then go over there…

If there was one thing I learned as a member of the review panel, it was that there are a lot of unrecognized arts administrators doing great work out there. This year Juan José Escalante, Executive Director of José Limón Dance Festival and Aubrey Bergauer, Executive Director of California Symphony both deservedly tied for top honors.

One thing that impressed me about Bergauer’s nomination were support documents that included the symphony’s blog. To be certain, there are only a few entries on the blog, but the one I appreciated the most discussed the results of discussion sessions they conducted with Millennials and Gen Xers.

The post reviews all the issues the discussion participants raised and then lists what the symphony has done to address these issues. This is important because one of the key rules of surveying is don’t ask for a feedback on an situation you don’t intend to take action on. Not only did they take action, but they used the blog to communicate what that action is within the confines of their operating environment. (i.e. They don’t control the ticketing system of the venues at which they perform.)

The blog post is a treasure trove of great feedback for any arts organization since there is very little that is specific to the California Symphony. The things discussion attendees wanted to know but weren’t finding easy to access included things like: why is this music a big deal?, how long will it run?, what will the experience be like?, what are each of the instruments called?

The music selected for the program mattered least.

There were a lot of quotable sections of the blog. Here are some of my most favorite favorites.

Read the Manual:

Then, they get to step 4): make a decision on why they want to attend a specific concert, and our response is essentially “WHY CAN’T YOU FIGURE OUT WHY RACHMANINOFF’S SECOND SYMPHONY IS A BIG DEAL? LOOK IT UP IF YOU WANT TO KNOW!” (marketing failboat — why do we set up our sites this way, and then wonder why the sales funnel is getting choked up at the add-to-cart step?).

Everyone Else Is In The Know:

One participant asked if there is “a separate webpage for younger people we could make?” What was so interesting about that comment is that this person assumed that they were in the minority as far as understanding answers to these types of questions. The assumption was that other, older people are much more familiar with the symphony when in reality, there is no magical age at which one suddenly becomes an aficionado.

Comment from a discussion participant:

“It was so impressive — I didn’t expect it to feel THAT different than Spotify.”

On Pricing:

Even the discussion group brought up (on their own, without any prompting) the idea that they’ll all shell out big bucks for Taylor Swift. So price alone is never an isolated issue; it’s all about the perceived value one is receiving in exchange for that price. What we did find interesting was the comment of, “I’m more likely to go to three $25 performances than I am one $75 or $100 performance.” Many others chimed in with agreement to that statement.

Okay, now you can go over to the Arts Hacker site. Thanks for reading.

Don’t Go To Abilene Unless YOU Really Want To

by:

Joe Patti

One of the more famous illustrations of the perils of group behavior is the Abilene Paradox. I wrote about the issue some years back but in short, its a story management expert Jerry Harvey told about how he and his in-laws all took a trip to Abilene that none of them wanted to take because none of them wanted to speak their mind.

As I wrote:

There is an article by Harvey that illustrates how the paradox can manifest itself in various situations and also contains suggestions on how to avoid taking a trip to Abilene. In what might appear to be the most extreme case, he suggests that the instigator of the misguided trip may need to step forward and declare their misgivings about their own project in order to break the fear which keeps the cycle of reinforcement intact.

“… we frequently fail to take action in an organizational setting because we fear that the actions we take may result in our separation from others, or, in the language of Mr. Porter, we are afraid of being tabbed as “disloyal” or are afraid of being ostracized as “non-team players.”

This is why I felt arts organizations might be especially vulnerable to trips to Abilene. Members aren’t simply employees/volunteers/board members but assumed to be true believers in the cause. There could be a fear, real or imagined that disagreement with the group equates to lack of commitment to the greater ideals rather than merely disloyalty to the company.

If you see yourself or your organization as particularly susceptible to making metaphoric trips to Abliene, you may want to resolve to resist doing so in the new year.