Well Laid Plans

At the risk of being derivative of today’s Artful Manager posting, I too would like to call attention to the Washington Post article on the planning process that went into the Arena Stage’s 2004-05 season. Since some of the themes of my past entries have been to bemoan the lack of space newspapers give arts writing and to champion making people aware of the process that goes into creating art, I was pleased by the article on both counts.

I thought the article did a good job talking about the myriad decisions that factor into season selection. I won’t mention all of them because they are outlined fairly well on The Artful Manager. A couple of things I wanted to note from my own experience though–

First, I was amazed to see the season selection starting so early. They started in September/October. Most places I have worked at have started taking suggestions and reading scripts around December, the holidays put things on hold so nothing happens until January. The whole process of balancing things has to be crammed into February because marketing needs to start printing up brochures for season renewal in the beginning of March. (more on that later)

Why don’t things start earlier? Well typically people are so busy with trying to get the new season started in September and October that they aren’t thinking about what they are going to produce at that time next year. The Arena has a leg up because they have a fairly large Artistic and support staff that provides the decision makers a little more free time to begin contemplating. Most theatres don’t have one dramaturg. Michael Kinghorn is listed as Senior Dramaturg which implies that there is more than one person acting in that capacity. (What is a dramaturg you ask? Glad you did, check here and here)

Don’t get me wrong, the Arena operates at a level where they need this size staff in order to endure the quality that their patrons expect of them. I just wanted to make it clear that the article was not representative of the majority of theatres though pretty much every theatre strives for the balance the Arena reached regardless of staff size.

The other thing I noted about the article was the absence of input from a marketing staff member. Marketing people aren’t always on a selection committee and even if they are, they may not attend every meeting. However, with the amount of time the process takes, (and it doesn’t appear that the Arena is very different), the marketing department is always clamoring for a decision to be made soon because there are brochures to design and mail, press releases to write and a resubscription campaign to launch.

I don’t know what it is like in other art forms, but in theatre if you have a season that only runs part of the year or if there is a portion that you consider your “high” season, you make tremendous efforts to start your resubscription campaign for next season before the last show of the current season starts (sometimes even the second to last show).

The reason is it is easier to get people to resubscribe when they are handed a brochure while watching something they enjoy. (Thus the reason many seasons end with a high energy musical or familiar classic. Arena is ending this year with Tennessee Williams, next year with Eugene O’Neill.) It is difficult enough to get people to subscribe at all these days, trying to start in the summer when they are thinking about things other than a show they saw months ago is insane. The decisionmaking and approval process on the designs and text of a marketing campaign is almost as involved as the selection process and compressed into a tenth of the time. It is no wonder marketing people intone “Are you done yet?” as their personal mantras.

One side observation on this last point-with the exception of one instance, in my experience if a show does well, the credit goes to the artistic choices. If it does poorly, the blame goes to marketing for not pushing it enough. This seemed to be such an undeviating trend that when I experienced the exception, I immediately approached the marketing director. Because it was just an atypical experience, I filed her obvious answer as reinforcing my “When I am In Charge” credo.

She said that while the executive director did tend to micromanage things more than she would like, both he and the artistic director were aware of and approved of all the marketing and advertising decisions and accepted responsibility for the result.

This may seem quite obvious. In most of my experiences, the top leaders would either nod agreeably at the explaination of why more money was being invested in promoting some shows than others or they would say they didn’t want to be bothered with the details. In both cases, the marketing director would be called on the carpet if attendance was disappointing.

This is essentially the main reason I won’t handle marketing anywhere I don’t feel my supervisors comprehend that artistic decisions and social trends can contribute to how well a show succeeds independent of how much effort and money is put into promoting it.

I would be interested in knowing if other arts marketers had similar experiences. Just click on my name at the end of the entry and drop me a line!

Enough About Me

The entries over the last couple days have been about me and my family so I decided to get back to researching and exploring implications. Turning to my “Good Ideas” file, I found a monograph co-authored by the Artful Manager, Andrew Taylor for Americans for the Arts, “Cultural Development In Creative Communities.” The monograph discusses how cities are attempting to revitalize themselves by attracting the “Creative Class” described by Richard Florida. Right from the beginning they warned against trying to exactly replicate strategies that other communities had successfully employed . Since I had railed against this in an earlier entry, I was glad to see the injunction so prominently placed.

Something near the end of the paper (page 8) caught my interest. In discussing the evolution of arts and culture in communities, the authors wrote:

“Some have already noted a dark side to the positioning opportunity engendered by Florida’s book: conflicts among major institutions and cultural facilities, small arts organizations, individual artists, and the formal and informal arts as each vies for a piece of this new – or re-made – pie.

This struggle is not new to the cultural development field. Our definition of culture has steadily broadened as the field-including major institutions�has reached out to informal, participatory, neighborhood, and community based arts to embrace them as vital components of a local cultural ecosystem.

Audience research suggests that cultural consumers aren’t very interested in boundaries either, but freely graze as cultural omnivores among a range of choices from country music to opera, bead work to Cezanne, experimental film to the latest DVDs.

As we broaden the definition of cultural activity there is no need�and, in fact, great harm�in defining out existing institutions, audiences, and supporters.”

This monograph provided additional insight to my earlier ponderings about the next evolution in the ways Americans will experience arts and culture. Their assertion seems to be borne out in the trends written on in newspaper and journal articles. What I am reading indicates that the transition to this new format may be rather uncomfortable and since I am trying to eke out an existence in the arts, that worries me.

One of the biggest impacts will apparently be in funding. In a different entry entitled “What About Discussing ‘Worst’ Practices”, Andrew Taylor talks about how important rosy results are to attaining funding:

“Given our funding structure, our advocacy efforts, and our culture of feeling constantly under seige, we seem to lack an open place to discuss what we do wrong. Almost every foundation report I read about a funded project carries good news (underserved audiences were reached, goals were achieved, worlds were changed)….Unfortunately, the system we’ve established has a bias toward vaguely positive spin. Anyone receiving a major grant, and hoping to get another one someday, will want to show how wonderfully they managed the project and the cash. Most publicly promoted research on the benefits of the arts is prepared and presented by organizations with a direct financial stake in showing those connections.”

In a Newsweek article, Douglas McLennan made some related comments on arts funding:

“But for a decade now, public arts agencies that should have been promoting the best artistic vision have instead been following behind the public, trying to find a denominator that, if not lowest, is most common. The arts are not most common. The arts ought to lead. Public arts funding is important�for better or worse, money is how government signals what it thinks is important. ”

What happens when things change? How do you track who is being served when people make their attendance decisions at the last moment when it is most difficult to collect data about them? Does grant reporting move further into the territory of outright lying? Do funders need to change the criteria by which they evaluate programs they underwrite?

Since it costs more to attract new people than it does to retain existing audiences, how are arts organizations going to remain financially sound when attracting new audience members consumes so much more money?

What of the missions of organizations as strictly defining oneself becomes more of a libability as the monograph suggests? Does the focus of arts organizations become so diverse that they dabble in a little of everything in order to attract the widest base, but do no one thing well?

While I think a situation close to what the monograph suggests is inevitable, I don’t think things will be as grim as my questions imply. (Though certainly many of the questions will prove to be pitfalls for some organizations.)

I do think that it is important right now to change the criteria that foundations and granting organizations use in determining who will receive their support. This will be especially true for governmental support. If public art support lags behind as Mr. McLennan suggests, it would not be surprising to see a handful of change resistant arts institutions begin the thrive for a short time as governments reward them for conforming with their views. Disaster would probably follow as the government support was suddenly shifted to catch up with the new public values.

A campaign to gradually shift the expectations of funders to reflect the changing reality of arts and culture would reduce the consequences of support lagging too far behind the trend. It might be good if the new reporting procedures valued institutional self-education and growth and required providing information on successes and failures. Open recognition of areas of weakness would allow organizations more freedom to mobilize their staff to address them. (Rather than exerting effort to mask problems for fear of losing funding.) Discussing these problems at conferences will also help others to avoid them and can make use of the assembled brain power to create solutions for those who face them.

On the other hand, technology may make this whole funding structure obsolete. It is becoming increasingly possible to track individuals by the signals cell phones, etc. give off. Is the ability to accurately assess the complete background of every person being served by a theatre, symphony, pottery class and poetry reading too far off?

The frightening Big Brother implications aside, wouldn’t knowing so much more about one’s audience help to serve them better? As long as a new funding system didn’t reward people in direct proportion to the number of transponders which entered the doors, technology may have some promising implications for better audience relations and the distribution of funds.

Love What You Do

**Unlike most of my other entries which have some thoughts on the implications of situations and suggestions, today’s entry is essentially a discussion of why I remain passionate and involved in the arts.**

An interesting thing happened while I was writing my entry yesterday. I got an email from the place I last worked asking if I was interested in coming back to help with the festival for two weeks.

A little background first-I worked at this place for 3 years handling the operational end of concerts and the large outdoor music festival. A year ago Feb, they found out I had been searching for other work, not for the sake of getting out, but to better my lot in life. After the festival was over in June, I was told that they were afraid I would find a job in the middle of the season and that even with the 30 days notice I was required to give, there wouldn’t be enough time to find a replacement and so..adios.

Rather annoying to say the least. But they did give me 6 weeks notice, didn’t hesitate to pay me for my 4 weeks of unused vacation and didn’t impede my unemployment claims. I left on fairly good terms with a general letter of recommendation and they have been attentive about writing specific letters of recommendation for some positions.

On the other hand, unemployment has run out and their optimistic belief I would be snatched up for another job hasn’t emerged. (And I have applied outside the entertainment industry if I thought my skills were applicable.) Honestly, I feel that I should be angrier than I am. I had saved well, so money isn’t an immediate problem and my sister is allowing me to live with her so that is another problem solved. I just can’t be angry at them for the sake of being angry I suppose. I just wonder if that means I have an evolved outlook on life or if I am delusional and insulating myself from my anger.

Outside of examining the whole psychology of the matter, I have started to think upon the way people become enamored of the arts. Despite knowing the negatives full well, people gladly devote their lives to the arts. Even though they know that they will probably end up waiting tables or temping more than performing and will search couch cushions for food money while friends buy houses, they are full of hope and optimistic about their future.

Now even as someone in the arts, I have pretty much viewed these folks as living in denial and self-delusional. It is to escape that fate that I have eagerly embraced my interest in the administrative side of things. I may not make much, but it is steady so I know where rent and food is coming from and I usually get some basic health benefits.

Yes, my current situation belies all that, but it shall not always be so!

But the thing is, as I am sitting here seriously considering going back to a place that fired me, I have come to a renewed understanding of myself and these folks who flock to NYC and LA with the hopes of making it big. In our own twisted ways that defy logic, we can’t help the fact that we love this stuff.

At some point in the life of every person in the industry, someone speaks the phrase “If there is a part of you that can see yourself doing something else…do it.” I still remember the guy who said it to me. At the time, like most people, I was so young and enthusiastic, I couldn’t imagine myself doing anything else.

Now that I am older, more jaded, disillusioned and cynical, I have to say it is still pretty dang hard to imagine doing anything else. Even worse, I take notes and collect information from everywhere I work and interview at with the ultimate goal of eventually returning to teaching people how to do what I have done. Of course, I am teaching them the right way to do things so they are well prepared! I also utter the phrase warning them to turn elsewhere if they can imagine another path with the sincere hope some of them will.

I don’t want any of them to fail, but am certain most of them will experience some very hard times. I just see it as my duty to try to turn from the path those whose love of the arts can’t stand against a doom and gloom lecture in a classroom. Their love of what they do has to be strong enough to ease the pain of the bad times. It is because of my love for what I do that I am tending toward returning to the festival.

I have a real sense of ownership in that festival. I put a lot of effort into it and the successes of each of them were due to me (the problems were due to the weather). As far as I am concerned, the festival belongs to me and the people who preceded me in the job and to those who follow. Even now that I no longer work there, I feel it belongs to me more than it will ever belong to the rest of the staff regardless of how long they work there.

Yes, it is ego, but it is also true. It is physically and mentally draining, but when you are finally able to lift your head again…ah the satisfaction and sense of accomplishment! It buoys you the rest of the year and helps you to forget what you hate about the process by the time the event comes around again.

Because she is entering the fraternity of festival coordinators, I have actually been corresponding with the woman who replaced me and have given her tips to avoid the problems I faced. I had intended to volunteer for the festival day to provide guidance as the woman who preceded me did for me. The fact they want to pay me to do it and will put me up makes the decision seem all the easier. I will be going in knowing my fate, doing what I enjoy, see old friends on the staff and volunteer corps but won’t have to work or worry as much as I have done for past festivals.

Like a love a mother feels for a recalcitrant child, arts people defy all sense and logic for the opportunity to reconnect with that part of what they do that excites them. In the visual arts, there are pieces that people find incomprehensible and that others pretend to understand. Then there are those who smile quietly and say “ah, yes.”

Exposing, Part II

Yesterday I gave some information about questions I asked my mother and sisters regarding their experience with the arts. Today I wanted to mention some insights the whole exercise gave me. Some of the lessons learned were just about my family, but the process got me thinking about the way arts organizations go about collecting information.

First of all, out of curiousity I looked up some birth order studies and was mildly amused to learn that as the first born, I am not supposed to be interested in the arts. Though the study also says that I am supposed to be interested in intellectual and cognitive pursuits and I would imagine the fact I am producing this type of blog bears that out.

In speaking with my mother, it was interesting to see that her experience was mirrored in the second section of “Leverage Lost…” that I cited last week. While she didn’t attend any performances until she was in college, the arts had a greater presence in her life via popular culture. I had nearly forgotten that Broadway show tunes once topped the pop charts. I think the last cast recording to ever make it to Top 40 radio was “One Night in Bangkok” from Chess back in the 80s.

I think because she and my father were teachers we benefitted from their impulse to educate and expose us to as many things as they could on a budget. Neither of my sisters really remember going to any of these places which seems strange to me because I remember so many details so clearly. (1st Broadway show-Peter Pan with Sandy Duncan when I was in 2nd grade.) My second sister I can understand because I had a five year head start on her and our parent’s separation when she was nine put a damper on other experiences. All these experiences apparently didn’t make an impression on my other’s sister’s memories. Though a value for such experiences certainly seems to have been instilled in her.

I have to say I was surprised by the fervor with which Sister #1 responded. I had emailed her with my questions whereas I phoned my mother and spoke face to face with Sister #2. Perhaps she took advantage of the additional time she was allowed to answer the questions and mulled over her answers to make them reflect her image of herself as many survey takers do.

Knowing her as I do, I am aware of how enthusiastic she is on certain subjects and how interested she is in new experiences so I really feel her responses are genuine. As I had mentioned yesterday, I never really spoke to my family about their experiences with the arts before. I wasn’t really aware this was how my sister felt and it came as a surprise to me.

What really surprised me though was the answers from Sister #2. Despite having grown up in a house where music was always being played, having been in high school musicals, having lived in and near NYC and possessing a larger disposable income than myself, my mother or Sister #1, Sister #2 has the lowest attendance and participation in the arts and places the lowest value on the experience. Her outlook provided me with some insight into some of the challenges arts organizations may face.

I knew she was often busy at work and didn’t have a lot of time to attend shows. I also knew those she did attend were at the invitation of friends or as a result of something her company set up to entertain clients. It was intriguing to some degree to learn that while attendance wasn’t something she would instigate on her own, she possessed an elitist view that only productions in NYC were worth seeing. I don’t quite know if living and working in New York City shaped her view, (It is oh so very true that denizens of NYC view themselves as the center of the world on many fronts), or if it is because that is the only place she has seen performances.

There are a number of very good theatres in her immediate area like the McCarter and State Theatre as well as museums and two symphony orchestras. She was vaguely aware that some organizations did exist, but even knowing that she would have to travel and pass less for her experience, she was dubious about the quality of performance she would receive. I wonder how many other people living in the Princeton area have the same view of their local arts organizations. Knowing this might inform a better marketing and PR strategy for these places.

The brief process of interviewing my family got me to thinking about the market surveying arts organizations do. I have both administered and taken surveys and been a member of focus groups. I know that when you survey you have to be careful about how you word questions and how your non-verbal cues can indicate how you want people to answer. It occurs to me though that in some cases you might get better answers by being less clinical and more personal.

Instead of asking people what the last show they saw was and how they would rate it on a scale from one to ten, it might be better to draw them out by having a conversation about their experiences growing up and then segue into how they felt about more recent attendance. It seems to me if the interviewer is sharing their own ancedotes, the interviewed will being to feel comfortable enough to open up and provide a deeper sense of their relationship with the arts than they would for a neutral bias survey or focus group.

Certainly, it would be a more labor intensive process to survey in this manner. But when it comes to investigating trends and attitudes, you might be able to derive a better sense of things by talking to 20 people for an hour about their childhood experiences than by asking 60 people to answer on a scale of “often, sometimes, infrequently and never.”

It seems (and I say all this without any empirical evidence to cite) that people will provide a more complete answer if they are in a conversational mode where they feel they have time to think and reflect on past experiences rather than faced by a person with a clipboard whose demeanor suggests they answer quickly so the next question can be asked.

I almost want to say that the most conducive atmosphere is akin to people meeting to chat over coffee where the interviewer isn’t so much asking questions as nudging conversations in certain directions. The real question then is then how to conduct such an interview? I don’t really have an answer.

It is easy to get people who are really interested to turn out for such an event, but all that does is give you answers from people who you know already like you and the type of thing you do. Making sure you aren’t alienating your current audience base is fine. What you really want to discover is more about the people who don’t know much about you and what you do and find a way to educate and attract some of them to your organization. It ain’t easy. Schools have a hard time doing this and they deal with people who are required to be there by law. Getting people who are intimidated or unfamiliar with the arts to sit down and talk to you over coffee could prove difficult.

I would say the only solution is to take it slowly and be sincere about it. Have a juice and cookies reception after a children’s show and use the topic of their children as a conversation starter slowly turning the subject to their experiences as kids vs. their current experience with the arts. Show that you sincerely want to know about them and want to find a way to make it easier. If word gets around that you care and are easy to speak to, people may be more willing to accept invitations to express themselves at slightly more formal meetings. They may even start attending performances on the friendly reputation alone.

This comes back to what I have written quite a few times before–learning about people’s expectations and making a sincere attempt to answer them is really the name of the game for this technological age. The process of gathering the information is time consuming, but technology provides the tools to store, track and then act upon the information in a manner that is specific to an individual.

Exposing Yourself…

…To the Arts

Thanks to a link from Adaptistration last week, I had more visitors on the first two days of April than I had all of March. In order to retain the interest of all those who visited last week, I figured I had better start using salacious titles for my entries.

Seriously though, I am glad to see so many people interested in some of the things I have to say. I must say I was surprised to see someone from India has been regularly reading the blog since last month. Welcome to you all.

With all the writing and article citing I have been doing regarding the importance of education and exposure in determining willingness/interest in arts attendance and participation, I thought I would do a little research of my own. I decided to speak with my family about how our upbringing has shaped our view of the arts. The process was decidely unscientific, but I present the results in order to generate some thought on the matter.

I have never really had a conversation about the arts with my family. My sisters and mother have seen me perform and discussed those events with me. My mother has often mentioned the many things she used to do to give us fond memories of our childhood and some of those instances involved the arts. I often discuss my siblings’ and mother’s jobs with them, but I think because so much of what I do is behind the scenes, my jobs may be a bit hard for them to understand. The process proved to be an interesting experience and I have to admit to being surprised by some of the things I learned about my family.

Because this is likely to be long, I will give the general results of my survey today and then talk about the implications and surprises that occurred in the course of my discussions tomorrow.

A little background–I am the eldest of 4 children. Because a gentleman never reveals the age of a woman, I will simply say that I am in my mid-30s and my sisters are in their early 30s. My adopted brother is in his late 20s. A year and nine months separate the elder of the two sisters and I and five years separate me from the younger. My mother and sister #1 are both social workers in schools and have master’s degrees. Sister #2 works for one of the biggest ad agencies in NYC and has a bachelors. I didn’t include my brother in this because his educational disabilities and social development have created some obstacles to his arts education and exposure.

I essentially asked some basic questions-Last attended events, gallery, museum; impetus to attend; current participation in arts; importance of attendance in life; impediments to attendance; would background info available in advance online make them more likely to attend.

Mother

I spoke to my mother about her exposure to the arts as a child. She didn’t go to any events until she reached adulthood, but my grandfather would constantly watch and listen to opera and musicals. She also babysat for our family doctor and had access to his record library of classical music and opera.

In bringing us up, she felt the arts were an important thing to expose us to. In addition to playing recording of musicals (no wonder I could sing everything from Camelot 20 years later), she took us to see modern dance (my sister shouted “Mommy they are naked” when members of the Eric Hawkins dance troupe appeared on stage in body suits), children’s theatre, circuses, historic sites, Chinese acrobats and museums. We didn’t have a lot of money so my parents would save Christmas and birthday money an aunt sent to underwrite these trips. My mother played guitar at church services and played oldies songs at retirement homes and street fairs so our house was often filled with the music of practice sessions.

Today she takes singing lessons and sings with a choral group. She doesn’t attend too many full scale professional productions because of the distance, time and money involved. The last production of this type she attended was an Andrea Bocelli concert because I gave her tickets as a gift. However, she does attend school productions and will go to summer concerts at the bandshell in the park and various town and ethnic festivals in the area.

She said having information about the thought process that went into the development of a production would definitely enhance the experience and might cause her to attend something more often. She actually cited examples of how much better she understood something when she knew the director and felt she could approach them to talk about aspects of the show.

Sister #1
Has recently seen the Blue Man Group, Stomp!, Riverdance and a number of jazz shows and festivals with a (now) ex-boyfriend. The impetus to attend was mixed. Some times it was personal interest, other times it was because people invited her. Some of the jazz shows she went to because there were opportunities for her foster children to interact. She also attends ethnic festivals and summer concert in the park type events because she can bring her dog. As far as arts participation, she has been active in a belly dancing troupe for a number of years and intermittently performs at festivals and on cruise ships.

It is important to her that she is able to attend arts events. She says she was a little concerned when she moved from the NY City area to Tampa that there wouldn’t be enough opportunities to these types of things. She said she goes to the Florida Holocaust Museum and various art museums even though the experience might not be the most comfortable and she may not understand the pieces she is looking at.

She often watches how other people there interact with the displays and will attend with people who have more knowledge and interest than she does so that she emerges a little more educated. The biggest impediment to her attendance is cost. She often looks for coupons or discounted performances and dates.

She feels that having information available about a performance in advance enhances her experience and provides a reason to attend. She stated reading about how the Florida Holocaust Museum was created and about the process of collecting the items, interviews and photographs made her interested in seeing the place. She said that learning about the process gave her insight into the passion of the curators and stresses the importance of keeping such opportunities alive. I gave her a greater appreciation of the organization and the effort that was invested in creating the exhibition.

Sister #2

The last things she saw were all in NYC- Christmas Carol, Beauty and the Beast, Rent, Chicago and De La Guarda The impetus for seeing each of them was mixed-friends and in laws invited her to Christmas Carol and Rent, her husband got tickets for Beauty and the Beast and the others she attended with clients.

She doesn’t feel it is particularly important that she attend shows. She did express an interest in seeing The Lion King and Aida, though she wasn’t sure why in regard to the latter. (Perhaps the Disney/Elton John/Tim Rice connection of the two shows.) She also said she was uncomfortable with any show that broke the 4th wall like De La Guarda or Tony and Tina’s Wedding. She isn’t personally involved in any arts activities, though she was in the chorus for a few high school musicals.

The biggest impediment to her attendance is cost and time. (While she works in NYC, she lives in Central Jersey near Princeton. She formerly lived in Hoboken, NJ) She feels the only place to see shows is in the city. She doubts anyone who sees a show outside of the city (be it a tour, a production at a professional house or community theatre) has really seen the true show. She doesn’t often have the time or energy to attend after work. Returning to NYC on the weekends seems too much of a chore.

She might look up background information for a production in advance online, but hasn’t attempted to do so at this time.

That is about all the information I have collected in my interviews. Tomorrow I will discuss what I see as possible contributors to each person’s views and practices and the information about my own family that surprised me.

Right Place for Credit

Since I am getting some positive support and feedback for my blog, I have thought that mentioning it on my resume might be beneficial in my job search. However, I have no idea where an appropriate place might be to position the information. To that end, I contacted Anne Fisher who writes a job advice column for Fortune.

I wrote the following:

Dear Annie-

I am unemployed and in order to keep my skills sharp and synthesize my ideas about management in my particular field, I have been writing them down in a web log. I have received some compliments on the quality of my writing and research from some objective writers and managers in the field. I am thinking about referring to my blog on my resume and wonder what the etiquette and rules might be. Since blogging is such a new (but potentially influential), method of publishing and communication this isn’t something covered in the usual resume guidebooks.

I am not sure where to place a reference to my work either. Since it isn’t a volunteer or employment position, I don’t want to include it in that section. But I also want to show off my skills and innovation because it will set me apart from other applicants so don’t want to list it at the end of my resume near my applicable software skills.

My final concern is that like any quasi-journalistic endeavor, some days I am more profound than others. I want to present my magnificence, but I will never know when a potential employer will view my site and the first entry they see may not be the work of genius the previous entry was. From my point of view, it is still worth it for an employer to see a good entry rather than a fabulous one, but I wonder if there are variables I am not considering.

Any advice?

To which she responded by email:

This is a really interesting question (and one that, as you note, is on the “cutting edge”, so no real protocol exists for it — yet!). You know what I’d do? List the blog address on your resume at the top, right under your contact info, but set apart by a line or two so it stands out. It might just catch someone’s eye. You can’t stop them from going online and perusing your less-brilliant stuff (hey, I can’t stop that either!), but this is something that may intrigue just the sort of interviewer you *want* to be hired by: Up to date, open to new ideas, respectful of individual initiative. But also, I’d like to get an expert opinion — assuming I can find one, on so new a thing…! 😉 Thanks! A.

I will update the blog if she does find someone who feels confident in giving an expert opinion.

It occurs to me that this may become a new trend in the employment process. Not everyone will create a blog on a topic of interest to their industry, of course. However, people may be quoted in articles or have published papers that appear online and will want to make potential employers aware that the information is available. Rather than write out long, hard to accurately type URL addresses on their resumes, candidates can provide a simple web address that contains links to the relevant articles.

If anyone has some thoughts, I would be interested in hearing them. Either click on the comment line at the end of this entry or click on my name to email me. I would especially be interested in knowing if anyone outside of internet, graphic design and publishing industries are placing web addresses to their work on resumes and in what industries is this happening.

Qui suis-je?

Between the length of yesterday’s post and some technical difficulties that necessitated a few rewrites, I didn’t spend much time on the all important task of finding a job. Today will be dedicated to doing more research and mailing resumes.

However, since I am doing so much work telling people about my background so they will give me a job, I figured it wouldn’t be too tough to add some “who am I” information to the site. For those who are interested, a very brief precis of my professional life appears to the right. (For those who know French, I know the entry title isn’t technically correct. I just like the way it rolls of my tongue.)

For those who are wondering how I got into arts administration having started in acting and tech, I offer you this brief and mildly amusing story…

In high school I was BMOC in the school plays and planned to do the same in college. Once I got into college, I was devastated when I wasn’t cast in the first few shows for which I auditioned. I swore then that I would never been involved with theatre again which was an awkward thing given that I had my work study assignment in the theatre department.

One day I got a call asking if I wanted to help hang lights. I said I didn’t know how, they said they would train me and I ended up becoming a resident tech god. Despite the expertise I developed, I knew I couldn’t make a long term go as a technician much less a designer. (I have a hard enough time matching my socks to what I am wearing much less trying to do it for a full production.)

At the time I was writing press releases and running the box office for the theatre department and enjoyed it. I was also helping the department chair, Mark Heckler, coordinate some details of two Association of Theatre In Higher Education conferences since he was VP of Conferences at the Time. (He has since moved on to become Vice Chancellor at Colorado Univ.) I enjoyed the whole organizational process and so with Mark’s support, applied to the Theatre Management program at FSU.

The rest, of course, is history. I think I have a fairly good mind and disposition for arts management so the whole not getting cast episode turned out okay in the end. My hat off to Mark Heckler for putting up with a mixed up young man and guiding me to this path.

How Did We Get Into This Mess?

I got an email from Drew McManus today regarding some of my past posts (I knew there had to be someone out there reading this! Thank god I was complimentary of him.) He had quite a few observations about the subjects of my entries. Perhaps I will integrate some of them in future postings.

One of the things he mentioned was an article he did for Partial Observer which further supplements the (on going) discussion I noted yesterday about the importance of providing interesting information in press kits and releases.

He also made mention of the similarities between breakdown of position duties in my entry, Executives Without Direction, and the American Symphony Orchestra League. Thinking again about how much of an executive director’s focus is on fundraising these days reminded me of a paper I read on the history of arts funding in the US.

I went back and read the article, “Leverage Lost
The Nonprofit Arts in the Post-Ford Era”
by John Kreidler, which appeared in In Motion magazine. (Note: There is a mistake in the link to the 3rd section that takes you back to the first section of the article. The correct link is http://inmotionmagazine.com/lost3.html) In rereading the article, a number of interesting points caught my eye.

First, I was reminded that at one time in US theatre history the “executive director” of a proprietary theatre company didn’t have much time to do strategic planning at all because they were acting, doing publicity, backstage work and financial management. Things have certainly improved since then, but obviously, I think there is still a bit to go.

The education aspect also caught my eye. In the article it says of the time between the Industrial Revolution and 1957:


“The rise of public education during the industrial revolution surely contributed much to the development of both artistic labor and arts consumerism during that time.

The studies that link education to arts participation usually use grade levels as the measure of educational attainment. Thus, college graduates are far more likely to attend museums or become poets than high school dropouts. It is quite likely, however, that nonformal educational attainment also correlates closely with arts participation. For example, children who are encouraged to sing in the home are probably more inclined to sing or attend choral concerts as adults . In the 19th century, amateur and church-based choral ensembles flourished, and it is likely that this movement helped to stimulate public demand for the services of professional orchestras that were beginning to form in the latter decades of the nineteenth century.”

It was both amusing and of some concern to me to think that TV, movies and other technologies might indeed be to blame for some of the ills of the world (as is so often claimed) and for the possible degradation of arts appreciation because they supplanted the piano as the center of family life.

The article also talks about how industry created the middle class, provided them increased wealth and leisure time and increased the population of cities. This population shift to cities along with increased wealth and leisure time created environments for creative expression to thrive in many metropolitan areas.

The author illustrates the shift from proprietary ownership of arts companies to formations of arts organizations with boards of directors and professional managers with an orchestra example.

“The experience of American symphony orchestras provides one illustration of the evolution of arts organizations during the pre-Ford era. By the mid 19th century, musical literacy was relatively high among Americans. Children learned to sing and play instruments at an early age, and performance within families was a popular form of entertainment. Amateur choruses began to form, and some of these hired musicians for accompaniment. The musicians, in turn, formed themselves into orchestras, hired conductors and began to produce public concerts as proprietary organizations independent of the choral societies. Many orchestras continued to operate in this manner until the end of the 19th and early 20th century when a transition gradually was made to nonprofit organizations as the primary organizational model. In the nonprofit model, the orchestra came under the control of a lay board of directors, usually prominent citizens, which employed a professional conductor and manager. The conductors were given responsibility for hiring the musicians in the nonprofit orchestras, whereas the musicians had often controlled the proprietary orchestras in the early pre-Ford era. Whether operating as proprietary or nonprofit organizations, however, all orchestras remained heavily dependent on ticket sales in the marketplace for much of their income.”

He goes on to talk about how the dearth of proprietary companies was seen as a harbinger of the end of arts activity.

“The traditional commercial forms of theater, vaudeville and circus declined or vanished in the face of the new medium of movies. Other performing arts forms were also affected by the new technologies of recorded music and radio, and ultimately by television. Some observers viewed these developments as the death of the live performing arts, and while it is evident that many proprietary performing arts organizations dissolved, it is not so clear that the overall output of arts goods and services was declining at all.”

The last sentence implying that the format and organization of artistic expression was evolving into something new while the output remained fairly constant seems an important one. Today arts people see the decline and closing of established arts companies and venues as a destruction of their way of life. The truth may be that there is a change similar to the transition from the proprietary system to the non-profit situation we have today. We just need to be aware of what the trend is toward.

By the same token, during this period there was apparently a loss of attendance to technology. This would certainly be of concern when looking at the implications of the next evolution in the arts environment. The author writes:

“Whereas broad-based audiences, comprised of both commoners and educated, well-to-do elites had once attended proprietary productions of Shakespeare, even in small towns and mining camps across the nation, in the twentieth century the commoners began to gravitate toward the movie houses and other new technologies, leaving only the elite to patronize an assortment of proprietary high art.

Given this substantially smaller base of customers, the laws of supply and demand would allow only one outcome: the high art sector had to diminish substantially in rough proportion to the diversion of demand toward the popularized new forms of art and entertainment, and the remaining high art consumers had to accept increased prices to maintain their favored art forms. In large measure, these increased prices took the form of organizational subsidies (donations), rather than user fees. Prior to the arrival of the new technologies, the basic model of the proprietary arts organization had served reasonably well. At this juncture in history, however, popular art continued to follow the proprietary pattern, while high art, cut off from much of its consumer base, started to adopt a new model: the subsidized nonprofit organization.”

The author continues into the period between 1957-1990 which he characterizes as a sort of golden age for the arts in modern times. The author cities the philanthrophy of the Ford Foundation and the embracing of high culture during the Kennedy administration as the impetus for the formation of the NEA and the widespread rise of corporate and foundation support of the arts.

He also points to education, more leisure time and change in demographics as contributors to an arts boom:

“The era had truly arrived when the baby boom generation appeared in vast numbers on college campuses throughout the nation. This large, mostly white, and relatively affluent generation not only provided most of the discounted labor for the surge of arts production and formation of new nonprofit arts organizations, but also contributed substantially to the enlargement of consumer demand for the arts…”

“…an even more pronounced shift developed in the late 1950’s and early 1960s in reaction to the widely held perception of cultural inferiority that marked the post war years. This shift in favor of open expression (free speech, free art, free love) was accompanied by a complementary change in attitudes toward public service. The notion that work in public service was virtuous, in comparison to work in private enterprise, gained currency…”

“Another planet that aligned at the beginning of the Ford era was the pinnacle of the American public education system, and a heightened emphasis on the liberal arts. A greater proportion of the population was enrolled in higher education than at any previous time and, according to some authorities, the quality of the public educational system reached its peak. It is also significant that, given the values and prosperity of this time, unprecedented numbers of college students chose to study the liberal arts. Comparative literature, drama, fine arts, art history, music and a host of other arts-related disciplines flourished.

Probably the majority of liberal arts students had no particular career ambition in these fields. The number of drama graduates in any given year, for example, substantially exceeded the supply of full time acting jobs in the entire nation. Still, at the time it was widely believed by students that any college degree, even in the arts, was a passport to an entry level job in some reasonably well-paid profession. Until the early 1970s, a seller’s market prevailed for holders of undergraduate degrees, so one could afford to obtain a college degree for its own sake rather than committing oneself as an undergraduate to a business or technical degree. Thus, institutions of higher learning were producing legions of students, many of whom, whether they realized it or not, were becoming prepared to work in the nonprofit arts or to become arts consumers.”

The author then goes into the post-Ford era of 1990-present and talks about issues arts people are very much aware of as elements in the decline of the non-profit system: cut backs in private/government/foundation funding; rise in cost of living/drop in disposable income; expectation of higher pay and job security; dimmer view of public service; decline in education, focus on 3 Rs to detriment of arts education; lack of leisure time; and technology displacing arts attendance as an entertainment activity.

The author pretty much echos the finding of the PARC survey I cited in an earlier entry–education matters. It seems to me that if the other two elements common to past growth in interest of the arts–change in demographics and increase in leisure time–are present and education and exposure are not, there is little hope of a revitalized interest of arts in the future.

What is to be done then? I have made a number of suggestions in past entries about employing technology to this end (quick index found here). There are plenty of constructive solutions discussed by arts administrators. The author of “Leverage” mentions some practices arts organizations can adopt to make themselves less vulnerable to the changes and more aware of shifting expectations.

There was one section of “Leverage” that especially resonated with me.

“This generation also may be reluctant to purchase even a single ticket to a high art event that requires arrival at a set time, and constrains the audience to a silent, passive posture until the performance ends. Rather, the increasing preference may be shifting to forms of performance, such as comedy, literary salons and jazz, that are more interactive, flexible with regard to arrival and departure times, and less constraining on one’s behavior during the course of the event.”

This was almost verbatim the opening of my talk, “Arts in an Age of Technology” (which I originally wrote in 1999. I am sure I didn’t read “Leverage” until 2003) It had additional significance in that it was also a topic Drew McManus addressed in the Partial Observer article I cited above. “The audience � and therefore the community – won because they were presented with a concert experience that included them as opposed to the stereotypical �sit, listen, and go home� occasion most people relate to. ”

While I regret that I am not the genius I thought I was when I first expressed that sentiment back in 1999, it is good to know that others in the arts world are thinking along similar lines. This way I don’t have to bear the burden of evangelizing to the entire world alone!

Billboards on Fire!

I came across on interesting donor benefit this weekend which seems like something a number of arts organizations could offer their supporters. My brother-in-law’s mother runs a social service agency. As part of a fundraising dinner/auction, she established a tiered system of rewards for donations similar to what an arts organization might offer.

A benefit of donating into the top tier was to have ones name placed on 3 billboards throughout the county, have ones name included in PSAs, in a full page advertisement in the program and on signage at the event. This reminded me of a chapter in The Guerilla Marketing Handbook by Jay Conrad Levinson and Seth Godin. They mentioned that it was possible to get billboard space fairly cheaply if you weren’t picky about where and when your information was displayed by taking advantage of gaps between contracts on a billboard. (Though certainly one could try to get specific periods donated.)

I had never really explored this option when I was doing marketing and pr because the intermittent availability of low cost periods was not conducive to trying to promote performances and seasons. As a benefit of donation, there are better possibilities. The listing on my sister’s mother-in-law’s donor card says the billboard acknowledgment will occur during 2004. At this point, she has 8 months to make good on her promise. Depending on their relationship with the billboard owners, arts organizations could probably publicize a probable period an acknowledgment would appear by getting the owners to review when contracts expired or the times of the year when there are typically few clients looking to advertise.

Something I will certainly explore or suggest for exploration in my next job.

So, Where’s The Fire?

In an earlier entry (see the subheader “Demon Horses Unleashed!”) I had mentioned some blog entries on the artsjournal.com site that discussed why dull press releases were bringing about the downfall of classical music. The discussion was started by Greg Sandow on March 23 and both Andrew Taylor and Drew McManus picked up the discussion in their own blogs.

In his original entry, Mr. Sandow suggested making the headers on press releases more exciting and suggested something along the lines of “Two Headed Cellist Makes Debut”. As a minor tribute to his suggestion, I make the burning billboard reference here. At the time, I thought it was interesting and a lesson for all arts organizations and so referenced it in an entry.

It turns out, it is a topic that won’t die. On Monday, Drew McManus offered an additional entry on it. Mr. Sandow actually hasn’t stopped talking about it and wrote about it Thursday and <a href="Friday of last week.

This additional conversation on the matter gave me pause and caused me to review the press release writing I have done in the past. I certainly thought I wrote a good game in the body of each release, but in light of what Mr. Sandow discusses, I wonder if the titles were boring and if I had included facts that weren’t pertinent.

Honestly, these are considerations that are elementary in any journalism and public relations class. Most marketing and pr departments don’t have the luxury of having a skilled person who can examine releases for these things. They barely have the time to review someone else’s release to make sure nothing is misspelled and the dates are correct. Engaging style often takes a backseat and I think that is what Mr. Sandow’s point is.

In the arts, sometimes our best and only reminder of the basics we are supposed to be following come from independent sources. I appreciate that Mr. Sandow took the time to extend the discussion on this topic. It really didn’t catch me on the first mention, but it certainly has started me thinking now.

Executives without Direction

Short Aside

Before I begin the main portion of my entry today, I just wanted to call attention to an article about how publishers are wooing top amateur reviewers on Amazon by providing them with free books to read and write about. Quite similiar to the idea I put forth in my entry a week or so ago, Bloggers As the New Arts Critics?

On With the Show

One of the things I have been considering lately is the practice of management in the arts, specifically in terms of the position of executive director. In theory, the CEO of most businesses is supposed to be looking at short and long range planning, trying to determine trends and identify opportunities for the future. In practice this may not be generally true, but from my perspective, it almost didn’t seem true at all as applied to the arts.

I wanted to see if my perception was valid and decided to do some research. I couldn’t really bother a lot of executive directors to ask them how much time they spend on management activities as opposed to leadership activities. (I found two interesting articles about the difference between leadership and managment from Inc magazine and the Small Business Administration) Instead, I decided to look at what executive directors were ideally expected to do in the course of their jobs by looking at position descriptions.

I looked at 26 job descriptions for executive director dating back to August 2003 that were listed on the NY Foundation for the Arts website, the Association of Performing Arts Presenters website, and ArtSEARCH. Some of the jobs are currently listed, others I had copied on to my computer over the course of my job search. There was a fair cross section of theatre, dance, music and visual arts organizations (or organizations which encompassed more than one of these areas).

I tallied the expected tasks executive directors were required to fulfill:

Fundraising-20
Budgeting-16
Rent/Manage Facilities-2
Strategic Planning/Vision/Direction-6
P/R, Marketing-11
Personnel Management-12
Programming/Booking Events-9
Oversee restoration of building-2
Board Development-1
Outreach/Community-Government relations-6
Volunteer Development-2
Partnerships-1
Event Management-1

As I expected fundraising was the most often mentioned job. This shouldn’t be a surprise given that non-profits are expected to raise a fair portion of their budgets through donations and grants. However, in 16 instances it was the first thing listed and just as often seemed to be the specific duty of the executive director rather than a function of a development director that the position oversaw.

I have often read that university presidents are discouraged because an increasing portion of their jobs is fundraising rather than leading their schools. I was likewise discouraged to see that so many organizations listed fundraising as an expectation and so few listed long range vision and strategic planning. The implication is that it is more important that the director keeps things running and much less important that he/she shepherds organizational development.

The majority of the responsibilities listed in these descriptions seemed to be more appropriate for a managing director and artistic director. I didn’t look at the specific staff set up for each organization, but from the listing of duties I would feel confident guessing many didn’t have managing or artistic directors or even general managers. In about five cases, it was pretty clear there also weren’t marketing and development directors. In a couple instances, it was evident that the executive director was just about the only paid employee.

Because the executive director has to take on the responsibilities usually handled by artistic and managing directors (and then some), it is no wonder there are few expectations the the person will employ a cohesive vision for the future–there isn’t any time.

In times of economic hardship, it isn’t unexpected that organizations will seek to save money by consolidating job functions into one position. Something valuable is lost in doing this with a chief executive position. When a CEO gets bogged down in dealing with the day to day concerns of an organization, they lose more than time needed to create a vision that will move the organization forward. If the person doesn’t have the time to get educated and consider the potential negative effects of trends upon the organization, they will find themselves scrambling to find solutions in reaction to the consequences.

The ultimate health of the organization depends on the CEO having the opportunity to act in advance to minimize these negative effects. Being in the position of dealing with the picayune daily concerns of an organization and then being forced to play catch up to deal with situations there was no time to foresee can overwhelm and burn out the executive director.

When disaster strikes, 20/20 hindsight can cause boards of directors and executive directors to say, “It was so evident this would be an important variable! You should have seen it coming!” Indeed, it should have been foreseen–if the director had had the time and opportunity to rise above the day to day concerns cast an uncluttered look over the landscape.

The executive director has to be free to be a leader and leave the management of the organization to other people. Certainly, having more time to survey the situation is no guarantee of success. A bad CEO will be a bad CEO with more time on his/her hands. The good CEO will take the opportunity to emerge from the mines and shine in the sun providing a beacon for others to follow along the new paths the executive director surveys from this new perspective.

Observations from Fla.

So I am back from helping my sister move to Florida. The trip brought back some good and bad memories from the nine years I had lived there. There were a number of topics I mulled over discussing here during the long drive, but I want to do background research on some of them before posting. I am eager to get another post on the blog so here we go…

Legacy of a Concerned Man

As I was driving through Florida, I came across the Lawton Chiles Trail. Chiles, a former governor of Florida, died in 1998, less than a month before he was to turn the office over to Jeb Bush. The trail, however, refers to his efforts during his 1970 Senate campaign. It took him more than 90 days to walk 1,003 miles through his home state. During that time, he filled 8 notebooks “with information on our state’s problems and the feelings of the people.” The feat earned him the senate seat and the moniker “Walkin’ Lawton.” (Full Story)

With a presidential campaign in full swing, it is a story like this that reminds me that there are options for running a powerful positive campaign.

It also brings to mind the fact that there are inexpensive (though extremely labor intensive) options for arts organizations to educate the public about themselves and to be educated by the public about their preferences and interests.

Speaking of Wide Range Exposure…

My trip down Interstate 95 exposed me to one of the most famous (and perhaps annoying) examples of advertising by repetition in the country–the South of the Border billboards. Just in case anyone is wondering, there are 48 billboards between NJ and SC. They may be annoying in their ubiquity, but they do create a buzz.

Demon Horses Unleashed!!!

In recent entries of blogs on Artsjournal.com, two different writers discuss an entry by Greg Sandow regarding how boring press releases were killing classical music. The comments on The Artful Manager and Adaptistration give some suggested solutions.

Andrew Taylor’s comments in Artful Manager had some resonance with my time in Florida this past week:


“Even the alternative — full-color, smiling head shots of the artists to come — doesn’t speak to what audiences are buying: a dynamic, compelling, vital, social performance experience (or a night out, a date, or a family celebration anchored by a live performance).”

While I was in Florida, I saw TV ads for the Budweiser American Invitational, an equestrian show jumping event. Perhaps because it is sponsored by Budweiser or because it is taking place in Raymond James Stadium and they needed to fill a lot of seats, the voice over was in the style of “Sunday!, Sunday!, Sunday! Heavy Stock Street Modifieds compete….” In this case though, the announcer talked about “there being no second chances” and the visuals were heavy on horses jumping, tripping and crumpling into a heap or balking before an obstacle and sending the rider flying head over heels across the obstacle.

Now I have attended and watched some of these events and the catastrophes presented rarely occur at all much less in the same event. I know people go to NASCAR races because there is a danger of someone crashing at high speeds. I wonder at the validity of trying to attract crowds of people to this sort of event by teasing them with the promise of death-defying acts. I am sure some people who never heard of the sport will become intently interested in it. The way it was advertised just strikes me as a bit of a misrepresentation.

Certainly, there is a danger inherent to launching yourself and a large animal over obstacles and it is exciting to watch. However, it is exciting in the way Olympic gymnastics is exciting-you know when a landing isn’t stuck or a hoof strikes a pole, points are going to be deducted. It is a bit more sedate than a day at the races.

I don’t imagine that the same tactic would work for arts marketing. What would one do: present an actor suddenly looking lost as they forget a line; show a violinist scratch out a sour note and throw her bow in disgust, barely missing the conductor; show a ballerina slip the grasp of her partner and skitter across the floor?

With few exceptions, the answer is as Andrew Taylor suggests–portray the event dynamically with an honest promise of the true vitality one will experience. The only thing I would add is to make it look real. It is often a tough thing not to make promotional photo look staged. If you try to photograph something in action, you often miss the moment (especially with the time delay of digital cameras). The same is true if you ask people to freeze in a moment, you either say freeze too late or the performers lose their vital spark as they concentrate on maintaining their balance in a mid-stride freeze holding their faces in rictus.

This is one of the reasons a good photographer gets paid so much. They can capture genuine moments or make the staged ones appear thus.

Buying an “A” in Your Creative Classes

Brief Prologue

Before I start the main portion of my entry, I just wanted to state that I will be helping my sister move for the next week and so most likely won’t have time to make any new entries. Those of you who have joined in late or read me occasionally may want to take this opportunity to catch up. I just added a nifty link to a page that neatly lists my entries and categories thus far.

Entry De Jour

I came across an article by Richard Florida in Washington Monthly, entitled “Creative Class War -How the GOP’s anti-elitism could ruin America’s economy”. In the article, Florida basically says cities like Wellington, New Zealand are going to attract the creative folks of the world because the Bush Administration is promoting situations which stifle the creative class in the US. Personally, I was ready to move to NZ some time ago because of what I had heard. Now that Peter Jackson has shown off the country in The Lord of the Rings, I don’t need much of an excuse to take off. (Jackson and LoTR have been credited with essentially setting Wellington on the road to becoming the next Hollywood.)

My dreams of life in the southern hemisphere aside, I am sort of ambivalent about Richard Florida and his book The Rise of the Creative Class. I am sure this is partly due to the frequency that I hear the book and his name mentioned. The incessant radio play of “Mr. Jones” ruined me on The Counting Crows for life. It is starting to get that way for me in regard to Mr. Florida.

I will openly admit that I haven’t read the book and that I should and will. I have read many articles on his website CreativeClass.org and feel that an article featured on Salon, “Be Creative —or die!” does a good job of summing up his theories.

I don’t think he is wrong per se. In fact, I think he is right on. It just seems that people are hailing him as a guru and wildly scrambling to revitalize their cities according to his vision. Certainly, there are detractors to his theories (links here and here). For the most part, it seems people have drank the Kool-Aid when it comes to assessing his suggestions.

Actually, I think the Kool-Aid reference is apt. As I said, I don’t think he is wrong about what he says. He seems to have done a lot of research that backs up his conclusions fairly well. My problem is actually with the way cities are approaching their anticipated transformations.

I can’t put my finger on exact examples, but the impression I get from reading many of these articles is that governments are going a superficial route rather than making an effort toward long term development. It is almost as if they have been watching a miracle diet pill infomercial and making the phones ring off the hook. Again, this is not to say that Florida is selling a “just add water for a creative class” scheme. It just seems like few people are employing their critical thinking skills to make educated decisions.

I think this is what the two detracting articles I cited above are reflecting. Governments seem to think that if they add gay people, high tech jobs, etc., suddenly they will become the hot, new place to be. The thing is, the hot places to be on Florida’s list: San Francisco, Austin and Boston, were hot before the list came out because they made decisions they felt would better the community. They didn’t make decisions because they read a book that listed good decisions to make. That is what this rush to become home to a creative class feels like.

Once place that may never make it to Florida’s list but that I think is making the right decisions for the right reasons is Liberty, NY. It is a little town in the old Borscht Belt of the Catskills that fell on hard times as the resorts went out of business when people from NY City started vacationing elsewhere.

When the local cable franchise was bought out by Time-Warner, the owner decided to invest the proceeds of the sale back into the community. Now different towns in the county compete for improvement grants administered by his foundation. He is also planning on building a performing arts center on the Woodstock ’69 site in Bethel, NY. The towns are improving due to his largesse and the state’s desire to improve the area in anticipation of adding some casinos nearby. (Not sure the casinos fall into the right decision for the right reason, but it is having a positive effect at present.) Wouldn’t you know it, gays are moving into the area and renovating and restoring historical houses and pride in the community.

Cities and states are complex organisms and there are no simple or one size fits all solutions. This is especially true in this day and age when advertisers are trying to collect information on your specific interests and then deliver a customized pitch right to you. Cities have their own personalities so 90% of what works for Seattle probably won’t work for Detroit. Change has to be heartfelt, embraced by all and accentuate the best parts of the locale’s personality.

I wish all these cities and states the best of luck. I have traveled to many parts of the country and would love to live in a lot of places. I am looking for a job and really don’t care where I live. I am all for you governments making wherever I end up a hot place to work. Just please, please, please…do it because it is the right thing to do, not because Richard Florida says it is.

Bloggers as New Arts Critics?

Yesterday I mentioned the idea that with the reduction of staff and space devoted to the arts in newspapers, bloggers might become the new performance critics. In preparation for holding forth on this idea, I wanted to see if anyone had written on the issue of bloggers and online journals replacing newspapers as information sources.

Some Context

As luck would have it, I came across an excellent article called Blogosphere: the Emerging Media Ecosystem: How Weblogs and Journalists work together to Report, Filter and Break the News . In this and three ancillary articles, (Are Bloggers Journalists?, Borg Journalism, and More on Blogging and Journalism) the author, John Hiler, really does an excellent job discussing how bloggers and journalists differ and how their existences are interrelated.

Among some of the points he made were: “Mainstream” Journalists don’t regard bloggers as journalists because of the subjectivity of their work. Bloggers don’t make any claim to objectivity and regard journalists as hypocrites for claiming they are. Most bloggers feel journalists have their own agenda, don’t adhere to their own code of ethics, and are frequently inaccurate in their reporting.

Some of the strengths and weakness of blogs that Mr. Hiler mentions are: They are good at realizing the implications of points and extending them to their logical conclusions; they are good at debunking stories, but not good at summarizing or correcting errors; there is a built in peer-review system.

To quickly explain-The first point is very encouraging to me since my whole purpose in writing this blog is to study the implications of things I have read on the arts. The second point, Hiler illustrates with some examples of how bloggers have quickly exposed money making scams where people make pleas for money and sympathy for their debilitating diseases. However, he also cites examples of bloggers mischaracterizing what people have said while summarizing articles. (The irony that I might be mischaracterizing him by summarizing his ideas is not lost on me.) He also gives examples of people linking to and citing controversial information like mad, but not doing the same when a correction was made the next day.

The last point about peer review is related to the debunking issue. One of the reasons journalists minimize the value of blogs is because there is no editor present to keep bloggers on course and reined in. However, Hiler cites examples of tens to thousands of bloggers contacting writers to point out errors.

Blogger as the New Arts Critic

Having read all this, I have a better idea of how a blogger could operate as an arts critic. What I envision happening to a lesser or greater extent is a paper really cutting back on coverage and an arts organization gradually becoming aware of people who are writing about their attendance experience. The arts organization contacts the people who write best and probably least critically of them and extend free tickets to them as they do the newspaper critic. (Though many newspaper critics do pay for their tickets) Then the arts organization begins quoting the reviews and directing people to that writer’s website.

There are, of course, benefits and pitfalls to this situation. First of all, the person doing the writing has to be seen as credible. They must write well, have a fair bit of expertise in the subject (rather than having taken an appreciation course in college), and certainly has to have a very limited conflict of interest (perhaps is a long time subscriber, but not on the board or a relative of staff).

Many newspaper critics are mindful of a code of ethics and will avoid any appearance of impropriety such as accepting benefits that the general public don’t receive. An individual who hasn’t been exposed to journalistic training might find themselves on a slippery slope of favor currying if they aren’t careful about what they accept.

Another thing that might detract from a blogging reviewer’s credibility might be the narrow scope of their experience and venue attendance. If the writer only attends one arts organization and has done so for the 15 years, they can only talk about how good the shows are in relation to past shows at the same venue. In the best of worlds, the reviewer would begin to receive invitations to ply their craft at other venues out of recognition of their excellent writing. There is a chance though that organizations will cultivate “pet” reviewers who are sympathetic to them alone.

On the other hand, audiences often crossover to different venues and can create a demand for reviews by the person whose opinion is most aligned with their own. This is where the strength of blogs comes into play. I had cited and article in an earlier entry that talked about how blogs are places where opinion leaders can state their thoughts and people can easily access them. It is the same in this case. If people come to respect a reviewer, a demand to have them review in many places can arise. Also, people who don’t agree with a review have the opportunity to post a review of their own possibly making them an opinion leader for another segment of an audience who shares their tastes. People also have the opportunity to write to the critic and support or disagree with what was written. This may keep the writer honest or it may make them conform to the loudest opinions to keep the hate mail away. Certainly, the blog writer has to have the thick skin of his/her newspaper counterparts.

The biggest danger could be that good writers might find themselves in trouble if a demand for their skilled services takes them away from their family and jeopardizes their positions at their day jobs. They may have a little more leeway than the newspaper reporter who often rushes from curtain call to make a deadline. However, there is certain to be some pressure by arts organizations and readers alike to produce a review quickly so decisions to attend can be made and tickets sold for the most days remaining in a run. Businesses may not look kindly upon their engineers and managers using work time to write reviews.

It certainly isn’t viable for organizations to pay for the reviewers’ time since those with the most money can get more frequent and perhaps better exposure. The solution, ironically might be to have a centralized organization/clearinghouse which insures the quality of writing and then assigns writers to shows on a rotating, as available basis. Hmm, this sounds like a newspaper! Truthfully, since it is doing little more than calling up a pool of reviewers, the clearinghouse could be the local arts council. The clearinghouse could charge a nominal fee to the participating organizations and host a centralized website where the reviews appeared so audiences didn’t have to hunt down the sites of the different reviewers. (Or the central website could link people to those individual’s review sites.)

The upside is that an organization gets well written reviews and stories. The writers aren’t called upon so frequently that they don’t feel the effort they are expending for free exceeds the value of the ticket and experience they are receiving. Since the writers aren’t working for the clearinghouse merely getting a call, they retain their independence.

A huge benefit of having bloggers write about your organization is that they don’t have the space restrictions newspapers have. They can do indepth advance analyzes of every aspect of your show and do a thorough critique of the performance/exhibit. (It would be great if newspaper reviewers could note that more complete versions of their stories appeared on the newspaper website as a number of magazines do.) Since they don’t have as strong a requirement to be objective or detached from what they are viewing, a blog writer may also be more apt to discuss nuances that particularly touched them personally or present an alternative dissenting view offered by a companion or even admit they might be wrong in their view as the audience seemed to enjoy the show where they had not.

It seems to me that a well organized relationship with blogging writer can yield greater rewards than a good relationship with a newspaper writer. I would bet that some variation of what I have suggested here will eventually emerge as the dominant fashion through which people receive information about arts organizations. The players might be different, but I believe the process could be very similar.

Media Mutations

I read a couple articles today about changes in the media. The first was about declining news coverage and the second, about the decline of beauty due to the arrival of HDTV.

The first article, entitled Audiences for US Journalists Decline, appeared in The Guardian.

The article began by saying:


Most American news media are experiencing a steady decline in audiences and are significantly cutting their investment in staff and resources, according to a report issued yesterday.

The study on the state of the US news media by the Project for Excellence in Journalism, which is affiliated to Columbia University’s graduate journalism school, found that only ethnic, alternative and online media were flourishing.

“Trust in journalism has been declining for a generation,” said the project director, Tom Rosenstiel. “This study suggests one reason is that news media are locked in a vicious cycle. As audiences fragment, newsrooms are cut back, which further erodes public trust.”

This isn’t surprising news for many arts organizations who find that their local paper is cutting back on the number of arts reviewers on staff as well as the space devoted to reviews and stories. What this means for arts organizations is that they will need to find alternatives for disseminating information about their offerings.

In addition to reaching patrons directly through emails and websites, arts organizations might also identify individuals in the community who produce well written web based critiques of performances and direct audiences to them as they have referred audiences to newspaper reviews in the past. (The positive and negative implications for the relationships that might develop between a blogging critic and an arts organization are very interesting and one I will explore in a future entry.)

The good news of this study is that arts organizations can achieve the elusive goal of diversifing the ethnic make up of their audiences through newspapers. According to the article “Spanish-language newspaper circulation has nearly quadrupled over the past 13 years and advertising revenues are up sevenfold.” With suitable programming, there exists some opportunities to educate and attract new audiences to an organization through newspapers.

Since an organization is going to be producing press releases in other languages, it would be beneficial to offer a duplicate of the organization’s website in those languages as well. Just because more people are reading newspapers doesn’t mean they are ignoring the web.

The second article was from the Chicago Trib and was listed on Artsjournal.com. It talked about how make-up could no longer hide actor and tv personality’s blemishes from the exacting eye of HDTV.

I had a number of reactions to this. First, I was somewhat optimistic at the idea that audiences might buy HDTV sets to get current with the technology and then out of a longing for the illusion of perfection, would flock to the theatre where they could escape the gritty reality of their idols.

Then I got a little depressed wondering if make-up artists failed to find a way to hide the flaws, would a new, more stringent standard of beauty emerge. Would future movies and tv programs be filled with the very few people who were naturally flawless because it was easier than taking additional hours to make masked flaws look natural. These people would, of course, have extremely brief careers as age quickly began marking them up.

Then I got optimistic again. Perhaps after fruitless attempts to fool the new technology, actors and tv personalities would stop trying so hard and we as audiences would come to accept all the normal picayune things which detract from imagined perfection. Perhaps HDTV will help usher in a more inclusive standard of beauty rather than create a more exclusive one. This seems like one of those battles that you win by losing.

Of A Certain Age

I came across a mention of the Performing Arts Research Coalition (PARC) study, The Value of the Performing Arts in Five Communities. This is an interesting study and will probably fuel a number of future blog posts.

The mention I saw today was in regard to the report’s finding that attendance at performing arts events was not strongly tied to age. The report says:

In contrast to education level and household income, age is not strongly related to attendance levels. This finding is interesting because popular discussions often assume that performing arts audiences are mostly composed of older people – a “graying” of attenders. Our findings, however, indicate that in some communities the 65 and over age category is the one with the greatest percentage of nonattenders. Austin again is an anomaly among the communities in the study. Although the relationship between age and attendance is not strong, it is negative. This indicates that in Austin, performing arts attendance is greatest among young people, with attendance declining among older age cohorts.

That put me in mind of a blog I wrote. I keep a file on my computer called “Good Ideas” where I put copies of articles I find on the web that I think might be of use at some point. (Though many times I find I only realize the value of an article months after it appeared and have a terrible time tracking it down again!) I looked in my file and found the entry I recalled was from Terry Teachout’s blog, About Last Night.

He quoted an article by Eric Felten about why it was pointless for advertisers to focus so much on the 18 to 34 male demographic and quoted a passage directly related to the arts.

A few years ago the Chicago Symphony commissioned a survey that found the average age of its concert-goers to be 55. But the orchestra’s president, Henry Fogel, didn’t fall for the actuarial fallacy. Instead he checked similar research done 30 years earlier and found that the average age at that time was also 55. “There is simply a time in one’s life when subscribing to a symphony orchestra becomes both desirable and possible,” says Mr. Fogel, now president of the American Symphony Orchestra League. Acting on this insight, the Chicago Symphony is wooing boomers who, though they may still enjoy their old Beatles records, long for a new musical experience. The orchestra has targeted new subscribers by advertising on, of all places, a local “classic rock” station.

Mr. Teachout goes on to talk about the fact that he himself didn’t become interested in visual arts until he was 40.

The study and the article gave me some reason for optimism. Certainly my tastes have evolved on many fronts as I have gotten older. As an avid reader, I have noticed that I am now intensely interested in books that bored me at one point. My taste in music has changed as I have gotten older. While I am not terribly interested in ballet and orchestra music, perhaps I will be at one point.

If these things are true for me, then there is a strong possibility that they will be true for many people my age. People may age and become more interested and open to experiences in the arts and resupply the older folks in today’s audiences. (From the study, it doesn’t sound like there are as many older folks as we think there are so that is heartening as well.)

Mr. Teachout points out however that he was already predisposed to find pleasurable experiences in the arts. He questions if it is wise to expect people who have never been exposed to the arts to grow into an appreciation of something that is unfamiliar to them, especially given the increased disappearance of school arts programs.

Indeed, most of Mr. Felten’s examples are about television programs and ads that fail to capture their target demographic and perhaps snag older demographics instead. Cars and television programs aren’t alien to 18-34 year olds. They may not have the means and interest in purchasing Volvos and watching 60 Minutes right now. However, when their interests and bank accounts mature, they won’t perceive too many barriers to their enjoyment and acquisition of things they previously regarded as the province of older folks.

Can the same be said of the arts? If you never laughed at a silly play as a child or were never moved by one of the more familiar classical music or opera piece as a teen ager, how likely are you to make the choice to attend an event when you get older? If you feel intimidated by your ignorance of the etiquette and dress code of an arts event, how willing are you to chance going to one without at least some advice from a friend?

Certainly, there are other elements that contribute to attendance that might influence someone who has never attended to start–friends who patronize an organization or the ability to make social contacts that will advance ones career, for example. But arts organizations can’t afford to depend on people’s friend’s and social/business expectations to drive audiences to their doors.

It seems to me that community outreach becomes more and more important these days. It also would seem that the interests of all arts organizations become more and more intertwined. Not all arts organizations can afford to send programs into schools and community centers. Almost all organizations can eventually benefit from the exposure a community gets to the arts if Mssrs. Teachout and Felten are correct.

It might behoove organizations who can’t afford to do outreach to lend some occasional support to those who can. Perhaps it is administrative support, contributing to study guides, constructing travelling sets, helping to book presentations.

Of course, it would also benefit organizations if they did as the Chicago Symphony did took a look at their audience very closely and determined if there were some untapped channels through which they could reach the non-attendees in their target demographic.

Thinking about what these untapped channels to the right people is going to be one of the things I mull over for awhile. I don’t know of many concrete examples like the one given about the Chicago Symphony and classic rock stations. I would love to hear of any unorthodox approaches other people have taken.

New Face and New Place

This is the first new post of this blog in my new location. All past posts have been moved from my old location to this one which I believe will be more serviceable.

The usual statements about beginning your indulgence until I get myself straightened out and designed in a lovely manner apply here.

When To Start Acting

I thought I would wax philosophical today and take the day off from looking at practical solutions. I was thinking recently of an article I had read so many years ago that stated that of all the performing arts, theatre was the only one a person decided to devote themselves to when they were 18 years old. Dance and classical musical instruments, it pointed out, you had to start on when you were young. Waiting until you are 12 is pretty much too late if you expected to be any good. Children had the luxury of waiting until they were graduating high school to make the decision to pursue drama.

There is a degree of hyperbole that I have attributed, but that was the gist I came away with from the article. Whether it meant toor not, it made me feel like a dilettante for waiting until I received accolades in high school to decide to be a theatre minor in college. (Though I literally was a dilettante since the word is dervived from Italian meaning one who loves the arts) True, there was my earlier starring role in my 8th grade play as Martin the Cobbler, but I felt guilty for thinking I could become a success when all those dancers and violinists had been working since they were four to have a chance at success.

On the other hand, I should have felt guilty for thinking I could become an actor when there were so many people with actual talent who were working hard for a chance at success. At the time I read the article in question, I had a limited comprehension of what it meant to act. Sure, I understood the whole idea of making myself vulnerable, not censoring my impulses and acting rather than indicating, etc. Though I thought I was doing all those things, I see now that I wasn’t.

It wasn’t until I got a bit older and the hormones stopped raging through my brain and I could actually ponder things uninterrupted that I realized an actor couldn’t really start his/her work until they got older. Musicians have to master and integrate themselves with their instrument, dancers must master their bodies. Actors must master and comprehend life.

Certainly, dancers and musicians must do the same to add depth to their performance. For actors though, it is their performance, they have to present a believable version of being a human they are not. For that, you have to actually understand people you are not and empathesize with their existence. This isn’t an easy thing to do when you are young and think the world revolves around you. Some people can’t even get past the self-centric view when they get older.

Now that I am older, I think I could be a better actor than I was even though my acting classes are some distance behind me. I understand people and the human condition so much more. I have always been an avid reader and have read the same book 4-5 times. In some cases I did it because I often saw things anew, but often because the book fired my imagination and provided an escape. In the past 5 years or so though I have gone back and read books I read many times as a teenager and suddenly gained HUGE insights into the subtle things the characters were going through because of my real life experiences.

The question this sort of leads to then is in relation the formal education an actor should have. Given that they have to experience a wide slice of life, is it really valuable to have them concentrate on theatre as an undergraduate major? I have to admit, the head of my undergraduate theatre program believed it was not and only offered a minor in the program. At the time, I didn’t agree with him, (though the first time I wasn’t cast in a show I was ready to swear off theatre altogether), but now I see the wisdom in it.

The idea of whether potential MFA acting students should have a wide liberal arts base majoring in history, English, sociology, etc vs. having received theatre training as an undergrad has been debated often. There is certainly no guarantee that a person who has concentrated on the sociology or literature of cultures and had some theatre training would have better insight than a person who concentrated on theatre and took sociology and English as a lesser focus.

It comes down to whether a broad base of knowledge or prior technical training in acting better serves two people with equal talent when they enter an acting training program.

The same could be applied to managers. Is it better to have studied theatre as an undergrad or English? Certainly, there would be a benefit to have been a business student with a theatre background if you wanted to enter a career in theatre business. They may have to take some additional non-management theatre courses to round themselves out a bit more, but they already understand the elements which affect all businesses, arts related or not. (Though there is also some debate about whether managers are being trained to know enough about their particular discipline.)

The question is then, does a person who got a BA in something besides theatre belong in a serious management training program? I say serious program because I have seen arts administration programs where the faculty essentially admitted they mainly served primary and secondary school art teachers looking to boost their pay by getting a MA in Administration. Certainly the people getting the degrees were being trained to be administrators, but because the majority didn’t intend to become managers themselves, there was less of a concern on the part of the professors and students alike to guarantee that the graduates had the skills not to plunge an organization into bankruptcy.

So have English majors received the training that can be built upon by an arts administration program? Is a theatre minor enough training on the art side so that the student can concentrate on attaining business skills?

One comment I have heard of late is that undergraduate writing skills are atrocious and that this is the first area a management program has to concentrate on improving. Marketing, public relations and development offices owe their success to expressing themselves well.

Unfortunately, being an English major doesn’t guarantee this skill these days, though you might expect otherwise. I must confess that as an English major, I might have possessed substandard skills myself had I not been pursuing teaching certification in addition to a theatre minor. (Though I am sure stream of consciousness blogging might belie my claim that my skills are not substandard.)

The answer to all this is probably, as one might imagine, that you can’t generalize and have to assess each student as they present themselves. I was an English major with theatre and education minors. It wouldn’t have served my graduate program or me very well had they adopted strict guidelines as to the undergraduate degree type I received as a condition of admission.

Before I went into grad school, I had a fair bit of marketing, front of house, acting and technical background from undergrad training and had worked on an American College Theatre Festival and two Association of Theatre in Higher Education conferences. I had also done lighting and carpentry in summer stock and been on the house crew for a presenting house.

I probably had a fair understanding of the issues facing theatres before I entered my training program. Certainly, I got exposed to some pretty extreme on the job training on these issues before I had earned my degree. (The theatre I interned at was a week or less away from closing its doors the entire time I was there.)

So there you have it. My musings on artist training and a little bit more about my background!

More Customer Service Thoughts

I came across some articles with relevance to ideas I expressed in earlier posts. Before I get into them though, I wanted to add a quick aside and direct people to an additional article I came across on the increasing influence power of blogs.
The first article I came across in an old issue of Fast Company is actually a review of Taking Care of eBusiness, by Thomas Siebel that makes a number of good points that are applicable to arts organizations. The first is in regard to knowing the different channels through which your patrons want to communicate with you.

“Customers with an order or a complaint don’t just call a toll-free number or wait for their district sales representative to arrive. They may turn to email, a Web site, or a host of other channels to do business. If companies can’t make each of those channels work well or can’t integrate information throughout each piece of their sales, marketing, and service systems, well, it’s never been easier for customers to say good-bye and take their business elsewhere.”

The article goes on to say:

“The lesson is clear: Smart businesses coordinate their sales and service efforts across multiple channels, moving information around so that customers’ preferences and history are accessible no matter whether the next interaction is online, in a store, or via a call center. That’s not an easy task, but Siebel argues that the payoff is immense.”

If you have read any of my earlier posts or speech on Arts Management in an Age of Technology, it probably comes as no surprise that I should zero in on this article. The importance of making it easy for people to make a decision to visit your organization and deliver the information they want in the manner they want it is pretty much my mantra these days.

The article continues in the same theme–noting customer preferences and taking the initiative to act upon them and anticipate a patron’s desires. (“Ah yes Mr. Smith, I got your voice mail message. Even though it was garbled as you drove through a tunnel, I saw you usually like seats in row G around 15 &16 so I placed you there before the show sold out.”)

It also talks about having all relevant data available to your front line people. Many a performing arts organization probably knows the value of this since inevitably your newest ticket office attendant will take a call from the biggest donor and tell them there is absolutely no way they can get into the show. Having a field from the donor database that feeds into the box office database noting that the person in question falls into the Super Angel category can avoid such embarrassment.

A few other articles I read reminded me of a Harvard Business Review article on the perfect one question customer survey. The perfect question was how likely you would be to refer the business to someone else. I found a couple more articles that discussed it in theory and practice.

The more theoretical talked about establishing referral programs. It put me in mind of a blog on orchestra marketing in which the author, Drew McManus suggested a adaptation of the Amazon referral program using discount vouchers. Mr. McManus’ suggestion is just one option of the many ways to execute this concept to help increase attendance.

The article that showed someone putting the referral idea into practice illustrated how Stoneyfield Farms got their yogurt promoted by word of mouth. What they did was allow people to adopt the cows who provided the milk for the yogurt after they bought a certain amount of Stoneyfield’s products. This not only increased sales but also gave them the publicity and demand they needed to get placement in supermarkets.

I have seen acting conservatories do a similar thing where people donate money to provide a scholarship for a specific student or just simply choose to adopt a student or two without any monetary commitment. The only bad side of this program is that even though there are students studying design and management, everyone wants to adopt the actors because of their visibility and the other students feel slighted.

Still, this is a possible program for arts organizations allowing people to adopt actors, dancers and musicians across a season. Perhaps money is involved, perhaps not. Certainly a whole club or families might pool money to adopt a performer or director and would get to have dinner with them once during a season or a run depending on the adopted’s availability. (A starving artist is sure to have plenty of availability for free meals!) The larger the group adopting, the better of course because more people have a sense of pride and involvement with an organization and therefore are in a position to boast about their adoptees to others and have an incentive to continue to buy tickets.

Feed Me!

Apropos the end of yesterday’s post, I came across an article on the web that discussed RSS feeds which is another sign of how technology is allowing people to narrow down how much of the world to which they are exposed. You may be seeing this option popping up on blogs and websites you frequent. Essentially what the feed does is send story headlines and notifies you of changes to a website.

The technology is still in its beginning steps though the article terms it as the next killer app that will change the way business is done on the web. Like the start of web browsing, you have to download viewing software though Microsoft is apparently going to integrate a viewer in its next operating system. It also feeds you news and information without ads but that is sure to change as well as the technology becomes the new channel through which people view their world (and it ain’t cheap to transmit all this feed.)

Because it is in the beginning stages, there isn’t any uniformity to the feeds. Some may be sparse text headlines with links back to a website for more information, others might give you a multimedia blast with the entire text of an article.

What does strike me though is that this is another low cost opportunity for arts organizations to get information out to audiences and develop relationships with specific people by providing information tailored specifically to their interests. You can use this format to send information about upcoming seasons, warn people about a show that is about to sell out, or even remind people they purchased tickets for that evening when they turn their computer on in the morning. Given that people are subscribing less and waiting until the last moment to purchase tickets, organizations may also end up reminding people to buy tickets at all.

Certainly this might be a solution to a lot of the problems faced by the Mondavi Center in the article I cited yesterday about shows being forgotten and lack of good seats. Favored patrons be they students, subscribers or donors could have their own special feed with advance offerings and special deals.

I will be watching this technology to see how it develops and what implications it might have for the arts.

You Are Paying For It After All

I was reading an article recently in the California Aggie that spoke of the trouble attracting UC Davis students to the Mondavi Center (article no longer available). Since student fees underwrite the Center’s programs, the administration would like to see more students attending. Only 13% of students attend performances that include people like Michael Moore, Bill Clinton, Yo-Yo Ma and Itzhak Perlman. When dance and theatre department shows are in the spaces, attendance jumps to 50% (though ticket prices drop).

Granted, students may be required to see the departmental shows which may boost attendance. That is about the only element besides price I could see given reasons like lack of incentive and interest and difficulty securing good seats. Certainly the same could be said of the department shows.

This is a problem I have been faced with when working at universities and a question people ask if I have a solution to. I don’t really have a solution at all outside of the usual channels of student newspapers, etc. Given how much people use email and instant messaging devices, that would certainly be a direction to explore. It would just be a matter of finding an effective opportunity to get students to provide their addresses so you can send updates. How to make sure your messages don’t get ignored like so much spam is another thing altogether.

Given my philosophy of making it easy for people to make a decision to attend, I was attracted to the Mondavi Center’s tactic of putting daily ads in the student paper that only had the student prices listed rather than a half page ad with all the pricing listed which ran only once. Apparently it has begun to pay off for them as student ticket purchases for the remaining 50 shows of the season (out of a season of about 120 events) has risen to 17.2%.

The Center would also like their audience to reflect the racial diversity of their constituency base, but haven’t found as promising an answer to that as they have with their students.

It strikes me that more and more in the future appeals will be made to audience segments rather than audiences in general. The very fact that people can find programs pitched directly to their interests on the myriad cable channels means people’s vision is becoming increasingly tunneled.

I recently saw a program that pointed out that in the 1970s, a prime time program on one of the 3 available networks was ranked around 40 in the Nielsens and had something in the neighborhood of 17% of the viewers. Today shows like Survivor which are heralded as shows everyone is watching are actually only attracting 17% of the viewers because of all the choices available. The failures of yesteryear are counted as the blockbuster successes of today.

Usually, arts organizations can’t even consider advertising on TV and that is even more of an impediment today if you have to consider that one part of your demographic predominantly watches the Home and Garden channel, another A&E, another the History Channel, Discovery, TLC, etc.

The fact they are catered to changes people’s expectations slowly in other areas as well. They may seek newspapers, social groups, radio stations, etc that cater specifically to them rather than ones that are generally aligned with their interests. Trying to reach people is going to become increasingly difficult as time goes on I believe.

I will try to find some research that supports or refutes this idea, but until then. Anyone have any comments or thoughts?

Arts In An Age of Technology

Today I have added the text of my speech on Arts in an Age of Technology to my files section. The speech essentially covers how arts organizations need to deal with the growing expectations that technology brings.

The speech is one I gave during my visit to Wayne State University but is bereft of the little notes I had included to remind me to share an anecdote or additional examples regarding applications of my points. Though I was already pretty much speaking on the topic and using the text as a guide rather than reading it, the ad libbed anecdotes actually added about a half hour to my speech.

Readers of my blog (if there are any of you) will recognize quite a bit of material toward the end from earlier blog entries. The beginning is material I have been pondering for a couple years and have actually spoken on before. It was rather exciting to be speaking on ideas I had only just formulated a handful of days before.

Hopefully the inclusion of this speech in the Practical Applications section is a precursor of many other articles and ideas which will appear there over time (presumably not all originating with me).

The Most Commanding Day of the Year

Today always reminds me of my grandmother who would announce that March 4th (forth) was the most commanding day of the year. It always seemed to me to be a day ripe to be made into a holiday. Two months after the new year, it would be a good day to reaffirm your dedication to resolutions.

I spent the better part of the day refining thank you letters to the search committee at Wayne State. Taking the time to send a letter to each one of them was practicing a bit of what I preached all week. Unfortunately, I also boasted that I wrote good thank you letters while there so I had an obligation to write particularly well. It wasn’t difficult for the most part since I was grateful to different people for different things. However, I hate to be derivative of myself in my letters so I endeavored to talk about my abilities in different ways.

Now that I have returned from my interviewing, it is about time to complete this experiment in reflecting upon my experience as I had suggested in my Feb 24 entry and go back to my stated purpose of finding practical applications to theories. (Another reason to look for a new blog host–this one doesn’t have the tools to allow me to link to earlier entries)

I was happy to see an article on the Washington Post website talking about the value of reflectively blogging about your performing experience. In this case, it is about a musician who is travelling and blogging about his impressions and experience. The article mentions many of the same concerns I expressed in my entry about an organization’s rightful concern about what uncensored, unguided thoughts an employee is conveying in his blog. The entire process seems to be a success and rather pleasing to all parties involved.

Although the blogging musician, Sam Bergman, didn’t know if his efforts would be valuable to audience members, another Arts Journal blogger, Drew McManus, felt differently and invited people to give their reaction.

Since I essentially argued exactly all of this during my visit to Detroit, I really have to restrain myself from forwarding these articles to them with a big “SEE, I’M NOT CRAZY!!!!” in the subject line of an email.

Tomorrow, perhaps I will place the text of the class I taught in my good ideas section. It integrates a great deal of what I posted in my earlier entries, but also talks about things I have been mulling over for a long time.

Return From Detroit

So I am back from my Wayne State interview. It was very exciting and quite a valuable experience in terms of simply having a forum to explain my views on theatre management theory and practice and how to teach it. It certainly sounds different when you are talking about it than when it is part of an internal dialogue.  Honestly, in some cases I was surprised at how intelligent the words coming out of my mouth sounded. Inevitably, some of it didn’t sound as good or I couldn’t explain as clearly as I would have liked.

The program at Wayne State seems to be a very good one and I would certainly like to be affliated with it. Apparently their approach is bucking the current thinking about theatre training and their U/RTA membership is in jeopardy. To me, their program seems like a valid alternative and more valuable to the students than being in a program that does the bare minimum to be in compliance. If nothing else, my visit has provided more subject matter to mull over and present here on the blog.

I apparently hadn’t completely understood a question one of the faculty asked me. Another staff member clarified his intent later and I was a little disappointed because it was in relation to a topic I had given some thought to and could have answered more clearly than I had.

The question was in relation to attracting an audience to the theatre which was better reflective of the population of Detroit which identifies itself as 85% African-American. It is certainly a difficult question and not one I am entirely comfortable about answering given that I am white and discussing the behavior of other races is risky.

Still, it is a valid area of concern and one I have thought about because I believe theatre managers should devote some consideration to solutions in this area regardless of their race. We are among the best educated about an arts organization’s abilities and options. If we don’t think about these things, who will? I believe there is a greater sincerity in the intent of arts organizations to involve and expose diverse audiences to their product than in the motivation of most companies and politicans to attract the same groups to their products and causes.

The following is an excerpt of an email I sent him today. I believe it is a fair assessment of the situation and doesn’t make terribly erroneous or biased statements about the way things stand. I think the biggest argument against it could be is that I (and my questioner) are implying that different races should be valuing/assimilated into the entertainment choices of caucasians. This is certainly a valid point and one could engage in a lengthy debate about the value and validity of European based entertainment for people who come from outside that tradition and the benefits that caucasians can derive from exposure to multicultural arts At the moment I am only trying to find one solution for a small piece of the larger puzzle and debate. It is starting point in terms of pursuing a goal of attracting a more diverse audience for any tradition.

I wrote:

The answer, of course, is not an easy one. It is a matter that I have given some thought to over time. I have perception/theory (you may have actual evidence and feedback as a result of your efforts), that the problem is partly a matter of acculturation. There is the often cited idea that only rich, educated people attend arts events because tickets are more expensive than movies and the arts can be intimidating to understand. However, walking into a theatre, it doesn’t take much effort to conclude that only rich, educated, white people attend arts events.

I think it is easier for a caucasian to one day make the decision to start attending arts events and surmount the intimidation factor because they saw it was something their parents valued (even if they tried to rebel against all their parents stood for) or it allows them to make social contacts that will advance their career or even as a result of some idea that attendance is what one does when one reaches a certain stage in life. Even if it is not an overt influence, there is a subliminal influence of shared cultural values that may not exist as much in other racial communities. If you aren’t white and you walk in to a theatre and see who is on stage and in the audience, it is not hard to imagine there is a subliminal influence against you attending

In addition to all the things I said yesterday, I would add that attracting an audience can be a matter of tapping the resource of opinion leaders, whether it be newspapers and radio stations that serve a racial niche, or actual people. The thing that springs to mind first is churches. This is a good place to look across the board since people who are invested in regularly attending events together can be a desirable group. The fact that presidential candidates are going to churches to woo the black vote is pretty strong evidence that they are places of influence.

Theatres often invite tour operators, critics and other decision makers/people of influence to shows they are trying to promote. It might be useful to invite ministers to shows or rehearsals, have a dinner/reception before hand, provide them with educational and informational packets, talk to them about the shows and answer questions. Essentially make it easy for them to recommend the shows to other people.

Of course, there has to be a commitment to presenting suitable shows across a season. Having a single show that has a particular resonance with a group and expecting people to become enamored of your usual fare is akin to the PGA trying toget more men interested in watching golf by televising women in tight shorts and skimpy tops playing one weekend and then going back to the regular schedule the next.

As I am certain you are aware, there is a fairly limited canon of shows that might be of interest to specific groups, even including shows with universal themes which can be cast using people with a similar racial background as your target audience. And because there are so few shows like this, it is difficult to cast shows with diversity. Therefore, fewer non-whites find satisfaction in being an actor which provides fewer faces audience members can identify with on stage which keeps the audience more homogenous.

It is the old Catch-22. Audiences want to see people/themes they can identify with, actors want to see audiences and perform roles they can identify with, theatres are more willing to produce shows that will have an audience to sustain it, those shows present themes their current audience base can closely identify with. I am sure I am not telling you anything you don’t already know or haven’t considered.

Actually, if any training program has a chance of success in attracting a diverse audience, it is Wayne State. I met/saw more diversity among undergrad and grad actors there than anywhere else I have been. Of course, the truth might be that I met all the actors in both programs. When I was at the X Conservatory in Y, they had a terrible time trying to maintain diversity in their program. Because of the limited role choices, etc. many of the men and women they admitted didn’t feel fulfilled by their experience and left the program in their first or second year in search of another program that might serve them better.

I don’t have any short term solution for the problem. It is all a matter of what I was saying in the meeting yesterday. Repeated exposure to a topic/way of thinking can slowly alter perceptions and plant positive associations about the theatre in people’s minds. There has to be a long term commitment to putting the right combination of people and shows on stage, putting the touring company in front of the right groups, bringing in the right matinee groups. Eventually you hope the message will come across that the theatre is financially, geographically, intellectually, socially, etc accessible to audiences.

I don’t know if this helps at all, but perhaps it will provide some clarity and inspiration that will allow you to arrive at a solution of your own.”

Anyone with other viable solutions? Let me know.

So Many Thoughts, So Little Time

I have been finalizing my preparations for my visit to Wayne State and my flight on Sunday. Besides packing clothes and the like, I have also been making photocopies, practicing the delivery of my class presentations and trying to anticipate the type of questions all the people I meet with will ask.

As before, the process has brought a number of new ideas to mind to consider and explore. Unfortunately, I can’t prepare for my trip effectively and related them all here as well. I probably won’t be able to update the blog again until Wednesday. However, it would be very interesting to be able to continue this experiment and actually make entries reflecting on my experience while I am still in Detroit. I will have to see if I can get web access somewhere.

So Much Life Lived

I have spent the day preparing for my interview at Wayne State next week. The process reminded me of a For Better or For Worse comic strip where the daughter, Elizabeth, is filling out an application form and realized how much she has accomplished in her life. I spent most of yesterday and all of today reviewing old papers and things I had done during my last university teaching experience. In the process, I discovered the reactions to the Chris Lavin article on covering the arts like sports that I was seeking a couple days ago.

I found I had forgotten many of the things I had accomplished and was honestly surprised I had actually thought up the things I did. I also realized that if I had forgotten so much, how much more had my former employers, now references forgotten of the dazzling things I had done? It goes without saying that they never appreciated my full genius as I had, but how much of the things they had appreciated have they forgotten as well?

Of course, I have had instances when people have said my references said I was given glowing recommendations so perhaps my references did remember…or they were fond enough of me to make up extravagant lies.

Most of the work I did today was in preparation for a class on theatre management I will be teaching. My only worry is that it is 2 hours first thing in the morning on the first day I am there. I will probably leave me brain dead for the rest of the interview.

It was very interesting preparing for the class. I had quite a bit of material ready to present from my prior teaching experience. But I have done a lot of reading and rethinking of my ideas since then so it was rather exciting to be able to integrate ideas I just formulated earlier this week into a presentation I will deliver next week. It will be interesting to see how my theories stand the scrutiny of the faculty and students.

Interesting Happenings

I am very happy today having received a call to interview for at the Wayne State University Dept of Theatre. The position is the Director of Theatre Management, Marketing and Public Relations. Obviously I am pleased at the prospect since this is a direction in which my passions lay.

I won’t be able to blog as completely as I have since I will be gathering materials and information for presentations during my interview. I had taught Theatre Management at the University of Central Florida as a visiting professor so I have a fair bit of old information to sort through as well as some of the new ideas that I have been distilling from recent reading and blogging.

On the other hand, the whole process will get me thinking even more than I am and should yield some interesting blog subjects. I will probably use this opportunity experiment and write a little bit everyday about my process as I suggested yesterday that production staff and actors do while preparing for a show. Over all, the interview experience is a chance to talk to people about something that really excites me so it promises to be a lot of fun overall.

Unfortunately, the process of preparation will also means that I will have to suspend my search for a different blogging service provider. I am not quite pleased with the design and updating options I have available here and am considering moving somewhere else. But, that will have to wait until next week.

One last thing–when I wrote yesterday about the potential for embarassing things to appear on any blog an arts organization sponsored, I didn’t realize how timely the comment was. When I wrote my comments to the Artful Manager blog I tried to have a degree of professionalism, but did engage in some side commentary to add some humor. When the text of my email appeared on the Arts Journal letters section, I was surprised and also honored that it was regarded to be interesting enough to be placed there. I hadn’t intended it for consumption by a wider audience and had I known it would appear there, would have been more polished in my writing.

Then I read my letter again and had an “eek!” moment. I had forgotten one of my little comic comments referred to me picking up veneral disease pamphlets in the doctor’s office for the illustrations. I had to groan thinking about how many people in the arts community, including prospective employers were reading that.

Still, blogs are becoming a tool for the success of businesses these days according to a recent Business 2.0 article. The rules and etiquette of their use still need to be established.

Im Famous Now….

Okay, maybe not too famous, but my comments on the Artful Manager blog postings about the arts manager as an evangelist appeared today on that blog. My thoughts are quoted in relation to “bait and switch” using Chick tracts as an example. (Yikes! As I was grabbing links for this blog, I saw that my full letter was posted on the artsjournal.com site. You can read it here.)

What I wanted to reflect upon today though, is the amount of commentary I am seeing in regard to “open source” as applied to the arts. For a long time it has been used in connection with software development, most notably regarding Linux. However, I have recently seen it discussed in regard to the arts. (Unfortunately, I can’t track down the places I have seen it except in the Artful Manager blog.)

As promised in my statement of purpose for this blog, I have been thinking about how an arts organization might go about putting this into practice. One of the applications of this idea is certainly open book management, a term apparently coined in 1995 by John Case who wrote for Inc. magazine:

“The beauty of open-book management is that it really works. It helps companies compete in today’s mercurial marketplace by getting everybody on the payroll thinking and acting like a businessperson, an owner, rather than like a traditional hired hand.”

The practice has also been extended beyond employees to provide information to vendors and other organizations whose dealings are closely entwined with ones company. The question then is–can the same practice work with an arts organization’s employees, patrons and local arts journalists?

According to the articles written since 1995 in Inc., companies have realized some actual benefits from adopting this approach. The most widely cited result is usually that the practice empowers employees by educating them about where costs are high and places them in a position to suggest alternatives that will cut the expenses.

Most non-profits have to file financials with the state and those filing are available public scrutiny and often accessible online. It is a far different thing though, to eliminate all the searching a motivated person would have to do to acquire this information and publically invite patron and employee review. Certainly there would have to be an effort to educate the public and employees about what they are looking at. As with the commercial application of the open book philosophy, the benefit would be that an employee or patron can make educated suggestions about alternatives.

I have seen some arts organizations use this approach, but only when financial crisis threatened and they desperately needed sympathy and understanding. At that point they were meeting with the IATSE leaders to work things out and were briefing the local arts writers weekly about all the efforts being made to turn things around. Obviously, you want to open your books long before a crisis approaches with an eye toward preventing one. If you do end up in a crisis, it would be beneficial to have employees/patrons/arts journalists who completely understand every element that contributed to the problem and are thus more sympathetic than they otherwise might have been.

Now certainly one of the reasons the open book approach to management works is that employees, vendors and major customers of companies have a fair understanding of the forces which affect industries related that company. This isn’t necessarily true with an entire patron base so opening everything to everyone might prove counterproductive when employees are constantly explaining and justifying decisions to people who understand the business of the performing arts to widely varying degrees.

You also can’t open every aspect of a performance to the public. Direction, design and performance choices can’t be done by committee and retain quality. It is possible to involve arts writers more integrally during the creative process and perhaps get more complete coverage than just a review. (Though certainly many reviewers have a lot to cover and don’t have the time. Also, you may get expanded coverage at the price of your reviews as shown here and one blogger’s reaction here.)

I did read an article recently (which I wish I could find again) that talked about covering the arts like sports. It quoted a portion of a speech by Chris Lavin. I seem to recall that Mr. Lavin’s speech caused quite a debate with many detractors feeling that such coverage would cheapen how people viewed the arts. (I will try to see if I can locate the debate online.)

One of the things I have found interesting in the articles I have read advocating sports type arts coverage is the idea that sports writers have a relationship with the people they are writing about and have strong opinions about relative strengths and weakness of people and teams on offense and defense.

It was sort of amusing to me to think about arts writers going to early practices like sports writers go to training camps and opining about how good the cast was going to be during the upcoming season. It might seem funny to think about an arts writer mentioning the fact that the training program an actor is coming out of is strong on period acting and also stresses Meisner and thus her presence in the Feydeau farce promises good things for the production, but that is the type of indepth analysis readers of the sports pages get every day. Is it crazy to think more people might become interested in the arts if newspapers encouraged their arts reports to write such involved pieces (and gave them the resources to do it)?

Another area where the open source idea has really made head way lately is the internet itself, especially in relation to blogging. Howard Dean’s campaign really brought attention to tools that would enable people to organize grassroots support for a purpose. Non-profit organizations are already picking up on the trend to help them with fundraising.

Certainly, as a conduit of information dissemination and promotion, the internet has a tremendous amount of potential far beyond transmitting spam. Actors/directors/designers can post blogs on an arts organization’s website talking about the progress a show is making in rehearsals, etc. There would be a fair amount of value added to an avid performance goer’s experience if they could read about decisions that were being made, discarded and then perhaps revisited by the various people involved. As a performance continued its run, the actors might reflect on their changing approach to their role.

In fact, access to material that portrays decision making closer to the moment it is happening might enhance the learning experience of acting/directing/dance/design students much more than a Q&A session with an artist where the person’s relationship to the decision making process is much more remote and abstract. Having performed the reflective exercise of blogging about their experience, an artist who is doing such a Q&A session might be able to impart insights of greater value than he/she previously had.

The same section of the website containing the blogs for a certain production could feature an area where patrons could make comments about that production. There is a certain danger inherent to providing people with a forum to discuss their experiences at your organization. Not only do you run the risk of angry people making scathing remarks about the director’s behavior in rehearsal or the quality of your show, but you also suffer some credibility problems if you censor the bad out while presenting the forum as a completely candid representation.

The bogus reviews to discredit or overly praise authors recently discovered on the Canadian version of Amazon is only one example of this problem. Only presenting positive comments or allowing anonymous postings can cause suspicion that something similar to the Amazon problem or the faked Sony movie critic is transpiring.

So, some interesting possibilities for applying open source to the arts. I am sure I will think of some more as the blogging process continues.

A Beginning…

The title of the blog is no mystery to most arts people. The periennial effort of most arts organizations is to get butts in the seats–people attending your event.

As mentioned in the “what’s this all about section,” I am an out of work theatre management person seeking to keep his skills relevant, etc. (Though I certainly plan to continue with this project once I become gainfully employed again.) I do a lot of reading already and visit http://www.artsjournal.com/ regularly to keep up on the state of the arts all over the country and world. I avidly read many of the blogs there, including Terry Teachout’s About Last Night and Andrew Taylor’s The Artful Manager.

It is actually Mr. Taylor’s writings that inspired me, in part, to start this blog. I really enjoy a great deal of what I read in his blog and give it a lot of thought. A good deal of what he mentions is theoretical about how things should be done and how concepts that weren’t necessarily created in regard to the arts have implications for the arts.

It all fires my imagination and I try to figure out how I might apply these things in any of the arts organizations I have worked at or may work at in time. Honestly, my first impulse is to email Mr. Taylor and run my thoughts by him. However, he has an Arts Adminstration Program to run and I am sure it wouldn’t be long before he started taking out restraining orders.

So thanks to my internet provider, I remain in Mr. Taylor’s good graces and have an outlet for my thoughts. My real aim is to get some well considered feedback from other folks out there. Some things I will mention in the course of the blog, others I will place in another section as a practical resource of ideas that worked (or didn’t work, but might work for someone else).

My thought is that most arts managers are often too busy thinking about keeping the organization and budget afloat that they don’t have a lot of time to individually do strategic thinking about the future of the organization. When they do recognize that there is a need for change, they often don’t have the luxury of time to think about new approaches and instead fall back on slight variations of what they have done before.

By providing a place where the contributions of many arts managers may be listed and easily accessed, I hope to simulate a sort of communal strategic thinking that will enable people to make a wider variety of choices. If you have a day open to generate new solutions, this may be a place to come find options you may never have devised in a day so that you can spend that day assessing your choices. The danger is that it will become a place to find a quick fix to a problem in order to free up that hypothetical day to deal with other things instead of utilizing it as resource of options due long contemplation and consideration.

As of this writing, that section is empty and these fears and hopes premature. I hope to add some content shortly. If anyone has some ideas, stories to share, or feedback on what you see here, I would like to hear from you at buttsintheseats@mindspring.com