Not Necessarily 10,000 Hours

by:

Joe Patti

Since the publication of Malcolm Gladwell’s Outliers, the idea that you need 10,000 hours of practice to master a discipline/skill has started to become something of an article of faith. However, two posts on the Science of Sport blog argue that inborn talent and opportunity count for a lot more than practice and therefore, 10,000 hours is not necessary for mastery. For some people, even twice that will not result in mastery.

Now probably none of this is news to music instructors and others who are engaged to provide lessons to children who just don’t have the talent to master the subject matter despite the insistence of their parents. People who would never suggest that they could play on a college or professional football team if they only practiced long enough seem to believe that hard work is all that is needed for high achievement in the intellectual or artistic realms.

Most of the authors, Ross Tucker and Jonathan Dugas’, discussion of genetics can be found in the second post. In the first post they directly refute what they say are unwarranted claims in Gladwell’s book.

Unfortunately, Ericsson didn’t show us this data, so we can only speculate. But that didn’t stop Malcolm Gladwell from making this statement in his book “Outliers”:

“The striking thing about Ericsson’s study is that he and his colleagues couldn’t find any “naturals”, musicians who floated effortlessly to the top while practicing a fraction of the time their peers did.

Nor could they find any “grinds”, people who worked harder than everyone else, yet just didn’t have what it takes to break the top ranks.” – Outliers, pg 39

Again, I don’t know how he arrives at the above statements – Ericsson presented not a single measure to support these claims (and I happen to know that he didn’t interview him either). As we’ll see shortly, it is actually inconceivable that Gladwell’s statements are true – other study of skilled performance show massive variations, and the same will be true for violinists, of this I’m certain.

They then cite some studies measuring to what degree practicing factors into performance at a masterful level.

So, the average time taken is 11,053 hours. That’s pretty much in agreement with Ericsson’s violin players. So far so good. But look at that Standard Deviation – 5,538 hours, and it gives a co-efficient of variation of 50%. For those not into the statistics, what this basically shows is a “spread” of the values around the average. If the Standard Deviation is small, and the CV is low, then you have a tight cluster – all the individuals are close to the average. But when it’s 50%, then you know you have massive differences within that group.

And that’s what happens when you start looking at individuals – one player reaches master level on 3,000 hours, another takes almost 24,000 hours, and some are still practicing but not succeeding. That’s a 21,000 hour difference, which is two entire practice lifetimes according to the model of practice. It seems pretty clear that practice, while important, is not sufficient for some. And for others, it’s not even necessary.

They also looked at studies of elite athletes on the international stage and noted that they rarely needed 10,000 hours to attain that standing. The USA Olympic athletes in wrestling, football and field hockey pursued their sport 6,000, 4,000 and 5,000 hours, respectively. One Australian netball player only had 600 hours of playing before she made the national team. Michael Phelps had only 4 years or approximately 4,000 of practice when he placed 5th in the 2000 Olympics at age 15. Granted, it was another 4 years and a total of 8,000 hours before he dominated at the 2008 Olympics, but as the authors point out, to place 5th in the world after 4 years of serious practice attests to the value of inborn talent.

The authors agree that achieving elite status is attributable to a complex set of factors that include everything from good nutrition to suitably stable political and economic environment combined with opportunities for excellent instruction and guidance. While you can’t depend solely on genetics alone to produce a superstar, in their mind, inborn ability is the most important factor in reaching the highest level of achievement.

This seems to be an important argument to pay attention, partially in regard to the training of artists, but also in garnering an interest and respect for the arts. People hardly need even 1,000 hours of training to find a lot of enjoyment in experiencing and participating in artistic opportunities. But if you extend the implications of what the authors are saying a little, the idea that people will come to love the arts after being exposed or involved starts to become uncertain. There will be some people who will, as we all hope, get it and be inspired from the first exposure. Some people will simply never ever appreciate it and some will need a lot of repeated exposure before they start to.

You might think that this is all pretty self-evident already and didn’t need pointing out. However, if Ross and Dugas are correct, whether people come to appreciate the arts will depend on their innate capacity to do so combined with the opportunity to have quality experiences rather than just be a factor of straight exposures. This realization begins to complicate the approach to audience development in communities. But it also shows that the effort faces the same circumstances as any educational or training endeavor and can employ some of the same techniques.

Info You Can Use: The “No Social Media Policy” Social Media Policy

by:

Joe Patti

Hat tip to Rosetta Thurman. To paraphrase Thoreau (or The United States Magazine and Democratic Review), apparently the social media policy which is best governs least.

According to a piece on the HR Examiner by Heather Bussing, applying a light hand when creating a social media policy will actually minimize your exposure to legal liability for something your employee writes.

“If you have a comprehensive social media policy that dictates what can and cannot be discussed, you will have to pay someone to monitor what is being said, demand that inappropriate posts come down and discipline when the edicts are violated. How much time, money and energy is this really worth?

Under agency law, if you are directing the conduct of employees in social media, the company will be liable for everything that is said. To the extent something said is defamatory, violates a nondisclosure agreement or just pisses someone off, a comprehensive social media policy is the best way to get the company named in the lawsuit.

If you are not controlling it, then the company generally will not be liable for things said and done in employees’ personal accounts. This is because the employees are not acting in the course of their employment and the employer is not controlling or implicitly approving the actions of its employees. And if there is no deep pocket to sue, the chance of a lawsuit getting filed at all is greatly diminished.”

Having employees make a disclaimer that what they say doesn’t reflect the opinion of the employer can cause someone to investigate whether the employer is closely monitoring what is being said and taking disciplinary action. If this is so then the case can be made that the employer was guiding the content or was aware of the content and made a decision whether to act upon it. The speed and degree to which the employer acted can be used as a basis of arguing approval of the content.

You can also run afoul free speech and right to organize if your policy is too restrictive as well as violate whistle-blower and non-retaliatory protections.

“The National Labor Relations Act protects employees from retaliation by an employer for discussing wages, hours or working conditions. These NLRA protections apply whether or not your company has a union, because they relate to “organizing” or pre-union actions.

The bottom line is that a social media policy cannot prohibit an employee from saying bad things about what it is like to work at your company. Protected expressions include being critical of the bosses, the customers or the stupid signs in the kitchen.”

If you are closely monitoring someone’s personal social media accounts you might be violating rights to privacy and open yourself to hacking charges if you gain access to and use passwords. Monitoring personal social media could lead to a wrongful termination action if it was discovered that you were aware of personal details that might place a burden on the company and moved to fire or harass them into leaving.

And of course, having a strict social media policy can be bad for your public image if it appears you are dictating what is being said rather than allowing for spontaneous interactions.

The article doesn’t really address how constrained you are in acting upon things employees may post on social media sites. People may have protected free speech but there is a difference between getting drunk and telling everyone in the bar that your boss has an unmentionable relationship with farm animals and getting drunk, pulling out your phone and posting the same thing to 5000 followers. That still may be protected, but at some point the scale of people receiving the message is going to be great enough that a business is justified in whatever action they may take.

Bussing does discuss in what situations it is acceptable to monitor social media accounts and to what degree it should be done. As in most things, the best social media policy is preparation and education. Employees should be taught what sort of activity is professional, how sharing certain tidbits of information can violate confidentiality and what opinions may be considered defamatory.

Art=Lemons

by:

Joe Patti

I just finished Neal Stephenson’s The Confusion wherein a group sails from the Philippines to California around the start of the 18th century. Not quite knowing how to get there, the crew is stricken by scurvy on the long voyage. I got to thinking about how these days you never really worry about how you are going to obtain vitamin C, but the lack of it could eventually result in your death.

It struck me that this was actually a good metaphor for the place artistic and cultural expression plays in society. We often talk about the power of the arts in a prescriptive sense. While it won’t really cure all ills, it does play an important part in our health as humans. Yet because we don’t experience a distinct sense of the benefits at every encounter, it is easy to discount its value in our lives.

I had some orange juice this weekend and while the cool tangy flavor was a nice counterpoint to the savory flavor of the sausage I was eating, I didn’t necessarily recognize any redemptive qualities. If not for the orange juice and health care lobbies which tout the healthy benefits of drinking orange juice, the idea that it might be bolstering my health wouldn’t enter my mind. Right now I am investing no thought about seeking more sources of vitamin C.

The same is likely true for most of people. Their opportunities for artistic and cultural expression and experiences are probably frequent enough that they don’t take much note of it. As the NEA has recently noted, these experiences are varied and often informal. Even if they enjoyed their last experience, they may not be actively seeking their next one. Because the arts lobby has weaker market penetration than the citrus growers, people may be unaware of the benefits the arts bring to their lives.

While a month without vitamin C begins to result in severe deterioration in health, the symptoms related to insufficient artistic and cultural experiences aren’t as clear as malaise and lethargy, formation of spots on the skin, spongy gums and loss of teeth. (Well I mean, those are my symptoms of arts withdrawal, but I am assuming not everyone has that experience.)

A year ago, Newsweek printed an article about how creativity was in decline. While the researchers who conducted the study discussed in the piece say the arts have no special claim to instilling creativity, they note there will be repercussions if the decline continues.

University of Chicago Professor Martha Nussbaum recently warned that neglecting the arts and humanities in favor of technical skills may threaten democracy. Whether you subscribe to that view or not, we often hear about how businesses value creativity as well as technical skill in their employees and are concerned with any potential declines.

The arts are important on an even more basic level than that. In the aftermath of the 2010 Haitian earthquake when people were surrounded by devastation, they came together and sang songs. The songs didn’t clear the rubble and rebuild what had fallen. The songs didn’t set bones and stop bleeding. But it did dull the physical, mental and emotional pain people felt until aid could arrive. The arts are not a cure all, but their expression brings people together and binds them in a common story that helps them relate and provide comfort as a group in a way they can’t as individuals.

Society may discount the value of the arts in their lives, but they weren’t asking the accountants to rally the public to raise funds to provide relief to Haiti or even Japan in the wake of their recent earthquake. It was the artists they looked to. Artists of various disciplines helped provide a focus for soliciting and delivering aid to people in need.

The accountants were no less important to the task of directing aid to disaster areas. Most of the artists who helped raise the money probably personally lack the skills to effectively process the proceeds. Neither the accountant or the artists are likely to be as adept as the Red Cross at delivering the services that are needed. Different groups contribute to the eventual success of the whole endeavor.

It is pretty much unthinkable that artists would refuse to perform. (In fact, recent article on the BBC reveals some musicians feel emotionally blackmailed into participating.) No one is ever faced with the full consequences of no artists supporting a cause. While I could speculate, I don’t think anyone can really fully predict the results of devaluing and diminishing the presence of artistic and cultural expressions.

In fact, for as much as we talk about them, I am not sure those of us in the arts completely understand the benefits people derive.

Stuff To Ponder: Ticket Office Openness Vs. Security

by:

Joe Patti

Currently I am involved in talking with architects to plan a renovation for our theatre. Part of this will involve razing and moving our ticket office. In the course of other theatre design projects with which I have been involved, as well as those related to me by colleagues, there seems to be a desire to have a more open and friendly ticket acquisition experience for audiences.

Since people are purchasing online and using credit cards to purchase tickets, the thought is that the reinforced bank teller window (an image recently invoked by Rocco Landesman) can give way to a more open concierge desk set up with an aperture to a secure backroom available for deposit of cash receipts.

Thinking this might be an option we should consider, I emailed the theatrical architect with whom the lead architect is working. The fact our ticket office is located outside rather than in our lobby adds a little twist to the concept. My concern was mostly with how to secure the desk area and keep it clean when we aren’t using it without resorting to bulky contraptions or unattractive steel roll up doors. Though sheltered from the rain, we would have to figure a way to avoid having money fly away in a breeze. I thought with some good design and procedures, we could overcome these hurdles and provide a more welcoming atmosphere for our patrons.

The problem is that while the move toward cash-less transactions enables us to move toward a more open and friendly experience, thieves are making corresponding changes in the tactics they use to exploit the new transaction formats. We may end up right back behind the reinforced teller windows again before too long.

With his permission, I am sharing part of the response I received from architect Paul Luntsford of PLA Designs.

“Due to the increasing problem with skimmers and RFID scanners, debit and credit card transactions are moving to the secure and controlled window. By the way, this skimmer/RFID scanner thing is really getting bad. We went to see Les Mis tour show last Friday at our huge, union run, city-owned 3000 seat theater. I used the ATM in the lobby to get some dough to buy junk during intermission. That night, or technically the next morning at 3AM, my debit card was used online at the Apple store to attempt a $1 test purchase by some unsavory character who had managed to compromise my RFID data from my card when I used the ATM in the lobby! So, you need to consider that all electronic transactions happen behind a window, and that window has an embedded wire mesh that is bonded to ground and acts like a Faraday shield to prevent capture of RFID data when the card is processed by one of YOUR people.”

While the credit card company may be at fault for not properly encrypting information, that fact will be of little comfort if people start to associate your brightly lit lobby with a dimly lit alleyway in a bad neighborhood where they may be preyed upon. As security of the cards improves, (and hopefully theft techniques lag), we can hopefully look to maintaining a more open transaction environment. If not, along with good cash handling procedures, you may end up having to train employees on safe credit card handling procedures like not passing the card back out side the Faraday cage without replacing it in a protective sleeve.