Haven’t Seen You Around Recently

by:

Joe Patti

I’m happy to say that things are starting to get back to a place where I feel like I can start blogging again. Hopefully it will stay that way. I really underestimated how difficult things were going to become when I made the “On Hiatus” post in November.


When I finally got a chance to start reading about practices and trends in the arts, a familiar source caught my attention – Colleen Dilenschneider. Last week she posted that not only was visitation by new and non-recent visitors up on 2020 and 2021 versus 2019 and earlier, but that visitation by self-identifying non-white members of these groups was also up in this period of time.

The percentage of new and non-recent visitors who self-identify as non-White increased 52% from 2019 to 2020! It rose from 10.0% to 15.2%. This percentage fell to 13.9% of new and non-recent attendance in 2021, but is still a dramatic 39% increase compared to 2019 levels!

Earlier in February, she had posted that in recent years people have begun to perceive many, though not all, cultural entities as being more welcoming to individuals like themselves. That article is worth reading for greater insight into this trend. Unfortunately, symphony/orchestras were most strongly perceived as “not welcoming to people like me” among survey respondents.

In last week’s post, Dilenschneider provides some guidance about how to interpret the increased numbers:

Please resist the urge to see these numbers and think “Score! We got people who were disinterested in attending to visit us during the pandemic.” Behavioral economics and audience motivation studies suggest that entities should instead say, “Score! We got people who were already interested in visiting us to finally move us up on their to-do list and trial/re-trial our experience!”

She suggests that the uptick in attendance is likely due to the start of efforts toward diversity, equity, inclusion and justice (DEIJ). Specifically she mentions that due to the pandemic, marketing messaging shifted from “Visit Now” toward DEIJ and customer-centric values.

On Hiatus

by:

Joe Patti

Apologies to my readers. The departure of some staff and absence of others has placed me in a situation where I can no longer post regularly. Hopefully this will resolve itself soon and I can return to my regular schedule. Until then, I hope you will continue to remain subscribed so you will receive notifications when my posts begin again.

I appreciate everyone’s support over the years.

Thank you

Do You Need To Feel Transcendent Or Sleep Better Right Now?

by:

Joe Patti

Ruth Hartt got a bit of a kick from the post I made last week where I termed her use of stock video footage and other clips to create an video marketing piece as a “Franken-Ad.” She tagged me and others about another set of Franken-ads she made more along the lines of print or social media pieces.

She uses these ads to address the pretty much cliched use of terms like “joyful,” “nostalgic,” “rhapsodic,” “timeless,” “refined,” and “sumptuous” to suggest that people will have a transcendent experience.  She associates this with Maslow’s hierarchy of need and raises the point that during current times especially, most people are focused on solving challenges related to health and safety rather than self-actualization.

Recent studies reveal that the benefits of a peak experience don’t end at self transcendence. Science tells us that awe increases pro-social behavior and has an integral part to play in health and happiness. In fact, people who report experiencing awe regularly have remarkably stronger immune systems and better mental health. Why aren’t arts organizations touting these benefits?

“Come for the classical music; stay for the lowered levels of inflammatory cytokines!” We chuckle at this imaginary tagline, but I’m confident that there are swaths of consumers who would be intrigued by this value proposition.

Frequent readers will know that I am not a proponent of arguing the instrumental value of the arts or positioning it as a prescription for ills,  especially since so much of the research on the benefits of the arts have had questionable results. So I am not entirely on board with all the claims her mocked up ads make. However, since it is true that any pro-social behavior contributes to health and happiness, an arts experience is just as valid an option as many others.

Tolerance for uncertainty and inspiring creative risk-taking may not roll off the tongue as easily as sumptuous and transcendent, but after years exposure to those latter terms, any alternative will catch the eye and intrigue people.

I am not really suggesting listing all the terms she uses in her ads, but I do like Hartt’s choice of an image of a woman who looks like she might be poised at the edge of anticipation or anxiety juxtaposed with “Warning this concert may cause: Lowered Stress, …Improved Mood, …Decreased Pain…Increased Alertness.” There is a sense that things could go either way.

I don’t know that I would use those exact terms, but an ad that communicated these general concepts instead of suggesting transcendence presents the experience as more relatable to the viewer.  If you are a new attendee still processing your experience, you might think you did something went wrong if you aren’t experiencing the promised ecstasy.

I also appreciated that one of her ads targeted businesses. While again I would be worried about companies seeing arts experiences as another tool to be used alongside nap lounges and ping pong tables to get the best work product from employees, the general idea that the presence of these experiences makes the community more attractive and liveable for employees is as beneficial as having sincerely motivated employees.

Yes, But When She Said It, It Sounded Brilliant

by:

Joe Patti

Vu Le posted this week about a well-observed phenomenon he termed “Outsider Efficiency Bias.”  He defined this as basically having an outsider like a consultant come in and be lauded for making the same observations and recommendations that internal constituencies have.

Because this is a common experience, I figured someone would have already coined a term for it, but I couldn’t find one. Though logical fallacies like appeal to authority, appeal to accomplishment and appeal to novelty all intersect.

He points out this manifests in the hiring and contracting decisions organizations make and beyond just bringing consultants in for a week or two.

•Board members insisting on hiring an external candidate to be the ED instead of promoting a qualified person within the organization
•EDs/CEOs doing the same thing, hiring a staff from outside, often neglecting internal candidates
•Foundations hiring people from academia or the corporate world, who have no experience in nonprofit, to be the CEO
•Organizations hiring consultants from outside the geographic area instead of contracting with local consultants who live and work there
•Organizations hiring local consultants instead of just listening to their staff
•Conferences booking national and international speakers instead of working with local speakers

Le said he experienced this situation with his own board when they suggested bringing in an outsider to advise them about how to write blogs and articles better. If you aren’t aware, Vu Le is in fairly high demand as a speaker and panelist based on the content of his blog posts and use of social media to advocate for equity.

He acknowledges that an outsider perspective is important to the growth of organizations and is not discounting the need, but he lists many ways in which a bias toward outsiders can undermine the short and long term health of an organization.

I would have to copy and paste a significant portion of his post to include everything so I encourage people to read the original and think about how the bias exists in your organizational culture.

Since the Bible talks about a prophet being honored everywhere except in his own town and among his friends and family, this behavior is pretty deep seated but can be avoided with the investment of some thought and attention.