Never A Better Time To Write To The Future You

by:

Joe Patti

Seven years ago, I experienced something of a convergence of events.

Not long after I finished reading Peter Drucker’s Managing Oneself in which he says,

“Whenever you make a key decision or take a key action, write down what you expect will happen. Nine or 12 months later, compare the actual results with your expectations,”

.

I heard about a service that will deliver notes to your future self.

I didn’t use it at the time, but now that I am seven years wiser, I can see a lot more value in Drucker’s suggestion.

Beware Starry Eyed Assumptions

by:

Joe Patti

I will be traveling abroad for the next couple weeks, but as I am wont to do on these occasions, I have prepared a retrospective of some interesting entries from the blog archives.

Back in April 2007 Drew McManus and I had an interesting crossblog conversation with Bill Harris of Facilitated Systems about how you really need to be careful about the assumptions you make regarding the results of studies.

In this particular case, it was in regard to some results found in a Knight Foundation study that at first blush might lead you to believe people who participated in music lessons as kids were more apt to attend performances when they grew up.

That ain’t necessarily the case. Read the comments on my post as well as those on the entry Bill made.

Do You Remember Why We Wanted To Build This Place?

by:

Joe Patti

CityLab (formerly Atlantic Cities) featured an article today titled, “Why Cities Should Be More Skeptical of New Cultural Centers and Expansions,” based on some findings of a book due to come out in 2015.

As I read the article, the findings sounded increasingly familiar. Indeed, the authors are the same people who wrote the Set In Stone study that came out two years ago. I posted about it here and here if you are interested in a summary.

The study looked at the impact of cultural arts facility construction/expansion to see if they ended up achieving the expected results in terms of attendance and economic impact. They also looked at what sort of impact the construction had on other arts organizations in the vicinity.

While both were interesting, I found the result of the latter investigation more intriguing because arts organizations really are never clear about who their competitors are, how much of a impact they have on each other and whether the net effect is positive or negative. Since so many of the results reported in Set In Stone were based on perception, I would really be interested to read the book to learn if the authors had been able to verify them with hard data.

The CityLab article reports that there are a number of reasons why cultural facility construction can often be detrimental to municipalities. Among them,

“The types of leaders who provide the passion and drive to build structures of this sort [major performing arts centers] are successful men and women who are accustomed to relying on their own experience and judgment,” the book reads. “They depend on what they might describe as ‘inside knowledge’—knowledge gleaned from their own experiences, and those of their collaborators’ experiences.

“What tends to be absent in their thinking, however … is ‘outside knowledge,’ such as what statisticians refer to as ‘the base rate’ regarding the distribution of projects that did not go as planned,” the book continues.

Other traps that civic leaders fall into include hindsight bias and consistency bias: People’s memories about decision-making for projects tends to change over time, and people tend to revise their memory of the past to fit present circumstances.

“While the Philadelphia Orchestra originally embarked upon a building project for the purpose of constructing a new single-purpose concert hall, the opportunity to make it an economic development anchor in downtown Philadelphia partly persuaded its leaders to morph the idea into something entirely different—a PAC [performing arts center],” the chapter explains. “Today, the reason for building the Kimmel Center is frequently remembered by its community as being to revive a distressed former industrial city’s downtown.”

The example of the motivational drift for the Kimmel Center seems to parallel the ever shifting rationale for the value of the arts- It makes kids better at math; makes an economic contribution; is a force for gentrification; attracts creatives – when the initial purpose was simply for the sake of the art.

I am sure this drift isn’t just limited to cultural facilities construction. I bet sports arena construction is sold in a similar manner. It is just a particularly good illustration that whether you want to fund a performance or the construction of a space to perform it in, the best, most true justification isn’t going to be persuasive enough for all those whose support you need.

Gasp! They Aren’t True Believers!

by:

Joe Patti

I have been in my current position for over a year now, but I wasn’t on the job more than a month or so before I realized I was in a situation I had never experienced in my nearly 20 year long career.

I had co-workers who were not true believers.

That is, they were not working here out of some interest or passion for the arts. They did not know some basic industry terminology despite having worked here for five plus years.

One assumed the role when her previous supervisor left. The other had the seniority to bid into the position from an unrelated area. Each likes their job because it is interesting and varied, but they aren’t motivated by a deep abiding interest in any artistic discipline. They would work just as hard at an interesting job somewhere else.

Don’t get me wrong, they perform their roles with great proficiency and absolute devotion. There is never any hint of a desire to avoid working longer hours on a performance day or leaving a task undone until the next day. One made the decision to attend the board meetings when she recognized doing so would help her do her job better. I have no reservations about their work or ethic and would be anxious if I learned they found another job.

It is just that being able to get backstage and watch a performance from the wings holds no special allure for them.

I am not used to working everyday with people who don’t feel like some part of the job is filling a void in their soul. I guess this is what it is like working with normal people who just simply like their jobs.

As soon as I realized this was the case, I immediately remembered attending a conference session where Andrew Taylor mentioned a colleague, dissatisfied with job candidates with arts backgrounds, had hired someone with experience in a Sears call center to be their box office manager because they had a better sense of how to offer good customer service on a large scale.

Recalling that story, I knew I had to consider that we might be better off with people who were relatively agnostic about the arts. (And certainly given that they had far more experience running the facility than I, there was no question about who was more valuable to the operations.)

After I year, I have been pondering the trade offs of the situation. Perhaps the biggest asset has been using their relatively dispassionate relationship to the arts to assess whether a performance might have appeal to a wider segment of the population when we are planning the next season. In some respects, they are a better representatives of the community than the board members are.

On the other side, they aren’t as likely to be enthusing about an upcoming performance over beer with friends. They aren’t automatic brand ambassadors. But in that respect, they are a measure of how much effort I might have to invest in winning over the hearts and minds of the community.

I would be interested to hear any stories and insights other people have about this situation, pros and cons. Are these people taking jobs away from unemployed arts people who would truly appreciate the opportunity and happily work 10 hours overtime, to boot? Or is this balance the sort of thing arts organizations sorely need?