Home Page

Perform In One Place, Teach In 100 Places

November 5, 2012

by:

Joe Patti

Digital media seems to creep ever more closely to threaten the practice of physically attending live performance. Last month I got an email soliciting submissions for the WiredArts Festival, what they describe as a month long Fringe Festival which will be live streamed.

“there the audience is global, seating is unlimited and viewers can participate in live chat discussions, interact through twitter and facebook, while the performance is happening….We believe that THE SMALL THEATER AUDIENCE ISN’T IN DECLINE, IT’S ONLINE.”

The reasons they give for participating and the services they offer include:

-Instantly provides a platform to take your company and your art to a global audience.

-Opens the doors to online conversations that expand the work for everyone involved.

-Multiple cameras provide professional, high definition quality and creative, dynamic story telling.

-Increases opportunities for support and funding.

-Engages your company more deeply in social media community and the possibilities of social media networking and marketing

-Is fun, exciting and the wave of the future of the performing arts.

-Drives online audiences to the live theater.

YOUR PROGRAMMING SLOT FEE INCLUDES:
1 high-definition, multi-camera edit of your live performance
Social Media Marketing training sessions
3,000 square foot performance space at The Secret Theater
Opportunity to invite your own audience to the Secret Theater
4 camera setup and professional camera operators
Live-Streamed Director
1 Production Manager
1 Sound (for streaming) Technician
1 Board Operator

I am a little skeptical of their claim that this will drive online audiences to live theater given that the trend seems toward individuals increasingly isolating themselves. If positioned and presented correctly I imagine it could entice people to live performances, but it would have to be an active effort rather than passively depending on people liking something so much they decide to check it out live. People in general are too used to experiencing their entertainment via some form of mediation to feel there are some experiences that must be savored live.

Appropriately enough, three days after receiving this email the topic of You’ve Cott Mail was “The Future of Arts in a Digital Age.”

Included in Cott’s email was a piece by Andrew Sullivan basically saying only suckers eschew digital readers like the iPad and Kindle for print, a sentiment somewhat belied by the widespread power outages on the East Coast. A little difficult to read your Kindle by candle light, a feat I managed with an old fashioned print book in Mongolian yurt this summer.

Thomas Jefferson read by candlelight, by gum. It should be good enough for everyone!

Such smug assertions have a pretty short shelf life, though. The benefits of digital format will surely continue to increase.

The question is, what place does a performing arts venue have as this future unfolds? Will the role be like that of The Secret Theater where theatres facilitate the live streaming performance of arts groups by providing space, personnel and technology? And what differentiates this performance from a television show or a YouTube video for the viewer?

The organizers of the WiredArts Festival seem to acknowledge a live audience to provide genuine feedback is important and I suspect it always will be, but this may mean the end of large performing arts venues in favor of smaller 100-200 seat venues. (As point of context, The Daily Show studio seats about 300 people and Colbert Report about 100 people.)

Will those who are skilled at curating and producing these sort of events become recognized as the hottest performance venues potentially shifting the artistic center of gravity away from places like NYC and LA? There is a lot of interesting stuff happening in Cincinnati thanks to the efforts of groups like ArtsWave. As physical location becomes less important to gaining recognition, more creatives may start to gather in cities that provide high quality technology resources/support and low cost of living.

Given that artists will be reaching a global audience, live interaction in the form of workshops/residencies/master classes may become more valued if artists promote that as a service they can offer. Going on an extended tour with a dance company may be less common but the opportunity to work in a small group with a compelling artist may increase in desirability. (So I guess a base of operations in a city with a low cost of living but good airport will be essential.)

This may seem a remote possibility but the Andrew Sullivan article I referenced earlier pointed out people are buying the work of talented individuals rather than trusted institutions these days.

It may just be a matter of making people more aware that personal contact and instruction is possible causing the whole model to become inverted. Instead of touring a performance to 100 places and teaching in a few, you live stream one or two big performances a year from your base and the notoriety it generates supports sending skilled members of the company all over the world to spend a few weeks teaching people how to perform like they saw in the broadcast. If you have the talent and vision to parlay the longer term exposure and interactions with all these different people and cultures into a new creative expression that wows the world, you can keep the cycle going.

This version of the future would dovetail very well with the Pro-Am movement because it would help people nourish their avocation and still acknowledge the value of pursuing the arts as a vocation (though certainly a Pro-Am could just as easily travel about providing educational experiences at cut rate prices).

Arts in an Age of Technology, Audience Relations, State of the Arts

No Comments

Care And Feeding of Development Directors

October 31, 2012

by:

Joe Patti

Hat tip to Rosetta Thurman for linking to a valuable article about the care and feeding of Development Directors on the Chronicle of Philanthropy. Carol Weisman wrote “5 Ways to Lose Your Development Director in 2 Years or Less,” decrying the poor treatment and lack of support development staff receives.

An excerpt of her list:

1. Pay a ridiculous salary. A friend recently pointed out an ad on Craigslist for a development director. The position requires an MBA and five years’ experience or a Certified Fund Raising Certificate. There is a list of 15 responsibilities, including manage all aspects of individual giving, manage Web site, lead $3-million capital campaign, design and write the newsletter, recruit and manage volunteers, represent the agency at community events, and the list goes on. Salary: $40,000. I mean, really.

2. Reward great performance with unrealistic expectations. A friend of mine works at a university. The department she works in raised $350,000 in 2011. She raised $1.2-million in fiscal 2012. The goal she was given for fiscal 2013, $2.5-million. The additional staff support, financial support for meetings and training: zero. After a highly successful year, she is reading the want ads.

3. Provide absolutely no board support.

4. Don’t provide funds or the time for developing additional streams of revenue.

5. Avoid recognizing the work of your development professional.

Weisman expounds upon points 3-5 in the article. I didn’t want to get into reproducing the whole thing here.

As you might imagine, this is a sore subject with fund raisers. There were many comments on the article. One of the first, by a person using the sobriquet “helpfor501c3s,” related the following:

“When I have interviewed for Director of Development positions, I do my homework and read the organizations’ 990s prior to the meetings, anticipating the question about salary expectations. I have found that seeing the previous years’ compensation paid to CEOs and VPs is a helpful guide to preparing for a realistic response. Quite often when a CEO asks me for salary requirements, I am met with a response “That’s almost what I make!”

CEOs and Executive Directors have to get over the notion that they are the only employees that should make a high salary. When the Director of Development is the one responsible to raise the support to pay the CEO, a bit more consideration should be given to amply compensating an experienced and skilled Director of Development.”

I quote “helpfor501c3s” first to advocate for using 990 filings as a pre-interview preparation tool or for pre-application research if you are uncertain if an organization can meet your salary needs. I also cite “helpfor501c3s” for making the point that the development office is frequently responsible for raising the funds that pay the CEO and should therefore be highly valued by those in the C suites.

More than just a pleas to be nicer to Development Directors, both the article and the commenters talk about the importance of including fundraising in board training and education. There was a sense of letting the development office help the board get better at helping them rather than a declaration of “give, get, or go.”

As I read the article there seemed to be this feeling that development offices were expected to go out and raise money without depending on anyone else in the organization. Almost as if the marketing and promotions people were expected to gather information about a play or musical piece and all the artists without asking the artistic staff.

If you don’t think that is an apt comparison of the conditions in development offices, read some of the examples given in the article and the comments. It will probably be difficult to avoid seeing at least some similarities to your organization.

Every department in an arts organization suffers some injustices that need to be corrected, that is no surprise. You may not think about what they might be in relation to your development people that often.

Boards, Fundraising, State of the Arts, Working In The Arts

No Comments

Patrons With Old Wounds

October 30, 2012

by:

Joe Patti

A month ago while discussing audience participation and Great Lakes Theater Company Artistic Director’s feeling that babyboomers rather than young people craved interactive experiences at performances, I wondered aloud:

“It occurred to me that as people with training in the arts, we know about the history. But do our audiences in general know? Do they yearn to shout praise or insults and stay away because they can’t? Is the ability to do so something people would value so much they would start attending if they could?”

I was reminded today that while those who may value interactive experiences may not explicitly state their desires, those who would prefer more passive interaction definitely voice their opinions on the matter.

I had sent out an email newsletter yesterday mention an upcoming performance of Alice in Wonderland. In response I received an email from a patron stating the last time she attended she had an unpleasant experience due to people being allowed to be loudly interactive with the performers. Because she did not want to chance another bad experience, she wouldn’t be attending our performances any time soon.

I looked up her purchase records to try to discern what show might have offended her and found that our last attendance record is 4 years old. All that means is that she hasn’t purchased advance tickets in four years. She could have easily purchased tickets at the door or come with a friend and we didn’t capture her name.

My suspicion is that she probably attended one of our free end of semester student performances which tend to be pretty raucous or a Mexican music concert a couple years ago where the band encouraged the audience to sing along. Those are the only performances I can recall where we have received complaints similar to hers. We have also received praise from attendees who enjoyed the high energy atmosphere of these shows.

However…she was obviously so upset by the experience that she continues to be bothered months, if not years, later and she wanted to let us know that she still holds it against us.

I don’t want to advocate for maintaining the status quo, but I do think it is important to remember people like this woman when you start to consider moving toward more interactive experiences. Ask yourself who is more loyal, the people who will hate the changes or the people who will embrace them? Is there a way you can gradually phase in a change of dynamics or do you feel the shift is desperately needed to retain or attract an audience?

If you have read my blog for any length of time, you have probably gotten the sense that I don’t think there is anything to gain by completely catering to those that value the status quo. Pacing of a change over a long period of time can signal a commitment to the new course to your existing supporters without alarming them and assure your target audience that the changes aren’t a superficial attempt to pander to them.

We know people are staying away because their perception of the attendance experience isn’t appealing, but we don’t know how many would regularly attend if changes were made and how apt they would be to return on a regular basis. We know much more about those who do attend on a regular basis, but as the oft spoken mantra goes, they are dying off or retiring to Florida.

The bigger challenge to most arts organizations is discerning the a constructive course of action based on feedback. Those who support your course of action are rarely as vocal about it as those who despise it and it is hard not to react to the stronger emotional response. Supporters who feel you are on the correct course will say nice things in the lobby. Six months later, they may respond to a mailing with “looking forward to the show” which fade in the face of “I am never coming to see a show again based on my six month old experience!”

Audience Relations

No Comments

Stuff To Ponder: MyStage Accounts

October 29, 2012

by:

Joe Patti

Hartford Courant columnist Frank Rizzo recently suggested an interesting subscription alternative, MyStage Accounts, that is something akin to the flex subscription or monthly membership pass.

Rizzo’s idea is basically like a savings account or gift card that the patron can use as a basis for purchasing tickets. (my emphasis)

Tell theatergoers that for the new season coming up they can simply open an account and from that account they can buy any ticket at any time. Simple as that. Write a check for $100, they’ll get get $115 worth of tickets; $200 and they get $240; $300 they can get $400 worth of tickets; $500 they get $700; $1,000 they get $2,000. Or whatever discounted percent those spreadsheets tell you is viable.

No muss, no fuss. (Is there an app for that?) The more they give, the better the deal (up to a point.) And there could be promotions where the theater can add to some accounts for whatever clever reason their marketing staffs come up with.

Rizzo’s thought is to provide a win-win situation. The theatre gets the money up front just as they do with any subscription and the audience member gets the flexibility of choice. I don’t know that this is any better or worse than the flex subscription or monthly membership model, it just provides another option that might appeal to your community.

What I like about this idea is that: First, it gets people invested in your organization when they think about the amount they have in their “bank account.” If you had a way to easily do an email merge out of your ticketing database you could send people their balance on a monthly basis during your season to keep them engaged.

The other thing I like is Rizzo’s suggestion that you might add to people’s accounts for various reasons. I think this ties in very well with the practices of social media and online gaming sites which give you bonus points and achievements for reaching certain milestones (very often based on use which encourages people to keep using!) or awards bonus points for playing during a certain time of the year.

Obviously a theatre might award bonus points for attending a show that they think would have low attendance but people would soon recognized bonus points signaled a lack of confidence. A successful program would also award people bonus points for seeing shows they want to see anyway like the annual production of A Christmas Carol.

That can actually provide an incentive to single ticket buyers to to open an account. They won’t derive any benefit from the Christmas bonus if they don’t have a MyStage account to deposit it into, after all.

Audience Relations, Info You Can Use, Marketing/PR

No Comments