Jawnty Approach To Museum Tours

by:

Joe Patti

A few months back, I wrote about a new approach, inspired by the National Forestry Service, the Barnes Foundation in Philadelphia, PA was adapting to combat poor impressions visitors might have upon arrival.

About two weeks ago,  I saw a story about their Barnes Jawn(t)s program where they hand over the tours to unconventional guides.  People can choose to take a tour with seven different guides who will provide their own perspectives on the Barnes’ collection.

(It appears technically, there may be 9 guides. According to the article, the first tour was conducted by “Madhusmita Bora, a classical Indian dancer, and Ashley Vogel, a staff member with the Bicycle Coalition of Greater Philadelphia.”)

The jawn(t) program is described as:

Join us for evening tours full of make-believe as we play fast and loose with everything you thought you knew about the Barnes. In Philadelphia, jawn is a catch-all word for anything. A Barnes Jawn(t) is an anything-goes tour of the collection with a fascinating Philly personality as your guide. These off-the-cuff, sure-to-run-off-the-rails tours are led by a diverse array of community leaders, artists, and comic-book nerds—all experts in their fields. No two tours will be the same. After taking a Jawn(t), you’ll never look at the Barnes the same way again!

My read on the project is that they are, in part, trying to combat the idea that visiting the Barnes Foundation “isn’t for people like me” by having people with whom you might better identify lead the evening tours.

You may recall a few months back I wrote about Museum Hack which conducts themed tours in various museums around the country, also billing themselves as an unconventional approach.  The Barnes approach seems to be in the same vein, but much more focused on the perspective of the individual guide.

I was wondering if the fact these tours start an hour after closing time was intentionally chosen so attendees’ potentially first visit to the institution would involve a more intimate group rather than interacting with the large number of daily visitors–or just a matter of convenience to accommodate people getting off of work.

Actually, I just noticed all the tours are on Tuesday when the Barnes is closed making me additionally wonder if some portion of experience is being customized and prepared for the tours earlier in the day. (Given the stipulations Albert Barnes made about how the art was to be displayed, I would suspect nothing about the galleries themselves is changed.)

Contributing to the impression that there might be some special customization going on is that they list a local group as the organizer:

Based in Philadelphia, Obvious Agency is an interactive design collaboration between Joseph Ahmed, Arianna Gass, and Daniel Park. The agency works with cultural institutions to explore new ways to engage audiences through custom games and interactive performances. The group also produces the artistic work of its members, including Go to Sleep, a real-life adventure game about insomnia. Commissions include the Diamond Eye Conspiracy through Drexel and Temple Universities.

I was interested to see this partnership/collaboration with an outside group as an indication of possibilities for other arts and cultural organizations.

Where They Use Pom-Poms Rather Than Pens To Fill Out The Audience Survey

by:

Joe Patti

Another month, another helpful webinar from our friends at Arts Midwest where different venues around the country talk about how they are integrating the Creating Connection practice into their operations.  This time around people from San Jose’s Teatro Vision and Red Wing, MN’s Sheldon Theatre.

Teatro Vision talked about an interesting project they conducted in conjunction with Day of the Dead activities. They had audiences respond to a number of prompts and then took the responses and used them to create poems which they posted in the lobby. Then they surveyed audiences about whether the poems helped to enhance the experience of the performance.

I had been looking forward to the Sheldon Theatre’s portion of the program for nearly a year. Anne Romens, the Creating Connection program coordinator, had been referencing their work in webinars and the professional development conference session we worked on last year so I really wanted a deeper dive into what they were doing.

If you have been reading up or hearing about Creating Connection over the last year or so, you know one of the basic, but crucial concepts is a focus on the audience and experience. The Sheldon has gone whole hog on that. Check out their website and you can see that plainly. Tell me you don’t want to be there.

Starting at about the 28 minute mark in the webinar, they talk about how there were no humans in any of the archival pictures of their building. Everything had been focused on the architectural beauty of the building. The 16-17 brochure was the first time an audience member attending a show was depicted in any of their promotional materials. If you watch their before and after pictures, you can see what a difference “populating” the building makes.

Executive Director Bonnie Schock talks about the concern her board and community members had that this shift in focus would undermine the value of the organization. But when they talked to their audience, themes of togetherness and shared experiences emerged as primary measures of value over the quality of performances and artistry.

They started to develop experiences surrounding performances- everything from meet and greets with artists to tea parties for performances of Alice in Wonderland. During a celebratory event at the start of a season, they handed out “emergency confetti” packets as people left for use when they were feeling down.

One technique I have seen nearly every group presenting a Creative Connection use is a white board/post-it note board for audience feedback. Not only did the Sheldon use this, they also “surveyed” audiences by having them drop little pom-poms in jars labeled with different sentiments (~40:45 mark).

A lot of great ideas presented by both groups, don’t let my prior interest in learning about one of them keep you from watching the whole thing.

 

#19NTC Topics-Oh Yeah Do I Got Ideas For You

by:

Joe Patti

Last week Drew McManus did a call out to the non-profit arts community to submit proposals for the Nonprofit Technology Conference in March 2019. (Proposal deadline is August 17)

Last year, I was excited by the topic Drew was presenting – “Everything Tech Providers Wished You Knew About Writing A RFP (plus the stuff they want to keep secret)

So in the spirit of getting more stuff I am interested in learning about proposed, I am gonna give you a list of some of the things I think would make good topics in the hope some of you will submit something.

  • Data Privacy and Security From Perspective of Communities of Color – I have already reached out to one of the people who made a presentation for the Hispanic National Bar Assn in NYC, but anyone with an interest should submit on this topic. Given that non-profits serving communities of color often need to establish a relationship of trust, this seems like an important subject to address.
  • Analyzing The True Cost of Programs – favorite topic of mine. Related idea:
  • Using Evidence/Data to Rebutt the Concept of Overhead Ratio As A Measure Of Effectiveness
  • Shared /Online Procurement Goods/Services
  • Effective RFP Generation – both internal & external processes
  • Using Geofencing To Better Understand Target Communities – can geofencing help you better understand a community based on where they travel around the community?
  • Ethics of Using Geofencing For Marketing  – i.e. I can geofence a local theater and target people based on the idea that they enjoy attending performances or with the intent of stealing the audience.
  • In-Person/Conference Based Professional Development vs. Online/Technology Delivery. Are there some subject areas better suited to one format over the other?
  • Shared services/technology arrangements – in terms of both back office and program delivery
  • Delete the Facebook Account? – Communication strategies when faced with a concerted social media assault
  • Conforming with Google’s new criteria for Adwords Grants – i.e. https://nonprofitquarterly.org/2018/05/07/nonprofits-can-keep-adwords-grants-following-major-changes-restore-lost-accounts/
  • Energy Saving Performance Contracts
  • Use of technology to provide regular cues to keep strategic plan alive and relevant – i.e. using software/apps to periodically to nag/remind you of milestones in time line, provide encouragement, remind you of ideas you had during the planning session
  • Effective Hiring – from job description to orientation/training  this topic is large enough to be multiple sessions can hit on everything from online job boards/job app apps to new state laws requiring salary range and forbidding asking about salary history

There are plenty more ideas where these came from, but I feel like this is a good broad range of subjects. I have already reached out to a few people encouraging to propose based on topics they are well-qualified to address.

If any of this inspires you in any sort of direction, submit a proposal.  If you got questions, let me know. Like Drew, I am on the conference session committee. Honestly, the conference organizers are really good about providing opportunities for people to ask questions at scheduled office hours and open Q&A sessions, and an online proposal prep group in which you can solicit feedback on proposals you are developing. All these resources are listed on the proposal pages.

Getting From “Things That I Like” To “My Favorite Things” Was More Than Five Days

by:

Joe Patti

I frequently write about how people don’t often appreciate the process of failure and revision involved with any creative endeavor. The belief that those with talent succeed whereas those without need to find another line of work can prevent people from investing the time and effort of learning, practicing and exploring so crucial to the creative process.

A month or so ago I received a magazine from the Library of Congress (LoC) which was focused on Broadway related materials in their collection.

Page 10 & 11 discussed the process Oscar Hammerstein II went through while writing the lyrics for The Sound of Music‘s “My Favorite Things.” LoC has Hammerstein’s handwritten notes on 10 sheets of legal pad showing the transition of the song, originally called Good Things, to the familiar song we know today.

As you can see in the image below, there were some fun imagery that got cut out of the song – riding down hill on my big brother’s bike; icy cold water right out of a well; wading a river and flying a kite, waking at morning and sleeping at night.

At first the song contained the line “these are a few of the things like I like,” which LoC suggests is a little clunky. Once he hit on the phrase “favorite things” he brainstormed words rhyming with -ing.

The LoC piece discusses other changes, both subtle and major, that the song underwent. It is pretty interesting to see all the choices made and discarded.

If you get to reading the LoC article and thinking about how it took him about five days to move from his first draft to a more or less completed set of lyrics, realize that in 1959 The Sound of Music was about the 47th show he had a hand in creating since 1919. Plus, he had directed or produced the revival of 2-3 of his shows in that period.

What you see here represents the investment of a lot time and the accumulation of a lot of experience.