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Know Thy Self And Don’t Keep It A Secret

September 18, 2017

by:

Joe Patti

Last month Barry Hessenius made a post that expanded on a concept proposed management guru Peter Drucker’s article, “Managing Oneself,” that I wrote on a decade ago.

Drucker had suggested that people understand how they work and then communicate that to other people to help others help you to be more effective.

“Whenever someone goes to his or her associates and says, “This is what I am good at. This is how I work. These are my values. This is the contribution I plan to concentrate on and the results I should be expected to deliver,” the response is always, “This is most helpful. But why didn’t you tell me earlier?”

And one gets the same reaction – without exception, in my experience-if one continues by asking, “And what do I need to know about your strengths, how you perform, your values, and your proposed contribution?” In fact, knowledge workers should request this of everyone with whom they work, whether as subordinate, superior, colleague, or team member. And again, whenever this is done, the reaction is always, “Thanks for asking me. But why didn’t you ask me earlier?” Organizations are no longer built on force but on trust. The existence of trust between people does not necessarily mean that they like one another. It means that they understand one another.”

Hessenius suggests very much the same thing in the context of writing a “Users Manual” for others. He cites some suggestions made by Abby Falik, founder and CEO of Global Citizen Year,

She synthesized these answers into a six-section manual: Note: See link for her excellent user manual for ideas.

My style
What I value
What I don’t have patience for
How to best communicate with me
How to help me
What people misunderstand about me

Then he added some of his own suggestions:

Here are some variations of the above (with just a couple of ideas in each) along the same theme:

How I communicate – preferences (e.g., do you prefer direct contact, phone calls, emails, tweets, Facebook or something else)
What’s important to me in workplace relationships (e.g., do you like blunt, direct communication or do you prefer gentle tact)
What I don’t like, what I try to avoid (e.g., do you abhor people who are late, or are you flexible with timelines? Do you like ad hoc conversations or consider them a waste of your time?)
How you can help me work better……
How I can help you work better…….
Things that don’t mean much to me (e.g., is getting credit really important or is the idea itself what you are after?)
What I’m not so good at, but trying to improve (e.g., do you have a short fuse or are you calm and steady; are you detailed oriented or a big picture person?)
Bad habits that drive me crazy (e.g., does it make you crazy when people tell you they will call you in the afternoon with an answer and then don’t?)

Hessenius’ thoughts are a good update from Drucker’s original concept given the advances in technology since Drucker originally wrote “Managing Oneself.” What technologies and methods of communication people are comfortable using might be included in the manual.

Since there is a blurring line between work and personal time, someone might want to declare whether they are open to being contacted after 5 pm, on weekends and vacation periods. Likewise, organizations might declare their values are that no one is expected, overtly or tacitly, to regularly work or respond outside of regular business hours.

Indeed, since there so many options and opportunities for collaborating to reach certain goals than in the past, the necessity of creating a statement about your process and expectations may be more of a requirement than an option.

It also occurred to me that someone might be inspired to use such an “owners manual” at some point in a romantic relationship. While I honestly think it could help avoid a good deal of misunderstanding and miscommunication, when I imagine people using it, I envision Frazier and Lillith from Cheers. (I am sure there is probably a similar scene from Big Bang Theory, but you gotta love the classics)

General Musings, Management Philosophy, Working In The Arts

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Public Radio Has Appeal Among Its Most Truculent Detractors

September 13, 2017

by:

Joe Patti

There was a very interesting piece on Current.org last week about just how many truck drivers listen to NPR in seeming contrast to the ““business leader,” “educated lifelong learner” or any of the profiles described by National Public Media.”

Even truckers who hate the politics and values embodied by public radio programs tend to be regular listeners. After using a disparaging term for the network, a driver who is a member of the KKK is quoted saying he can’t stop listening because it accompanies him across the country. Another says he listens for much the same reason even though he finds public radio “disturbing.” One driver said she wore out a booklet listing all the public radio stations in the US she received for pledging and wished she asked for two.

This information came to light when long haul truck driver, Finn Murphy, started talking to public radio stations about a book he wrote. Most were incredulous at the news that a large swath of truckers listen to NPR. Some stations and programs do recognize that there are a lot of drivers among listeners, but

…the system has a blind spot, said John Sutton, general manager of WESA in Pittsburgh…When people in public radio look at research and talk to potential underwriters and foundations, Sutton said, they focus on how public radio listeners are different — how they’re well educated and more likely to volunteer and engage with the arts.

“Those things are important, but … we often blind ourselves to how similar our listeners are to the average American,” Sutton said. “There are a lot of people who listen to us who don’t have college degrees, and we just don’t focus on those people in a lot of our discussions.”

Murphy suggests that public radio stations try giving a shout out to truck drivers during pledge drives to see if they would be willing to donate. If nothing else, the acknowledgement helps build relationships and goodwill for the network of stations.

You have probably intuited the point I am working toward. Misconceptions about the demographics of existing and potential audiences are a problem shared by a wide range of arts and cultural entities. So don’t get down on yourself for doing a bad job of it because you are in good company. But it is something that needs to be done better.

Audience Relations, State of the Arts, Terms and Ideas

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Oh Sure, I Love Doing That…But That’s Not Art

September 12, 2017

by:

Joe Patti

Tyler Cowen featured a study on the Marginal Revolution blog noting that children in India couldn’t do formal math problems, but had no difficulty finding the solution when it was framed as a market transaction.

It has been widely documented that many children in India lack basic arithmetic skills, as measured by their capacity to solve subtraction and division problems. We surveyed children working in informal markets in Kolkata, West Bengal, and confirmed that most were unable to solve arithmetic problems as typically presented in school. However, we also found that they were able to perform similar operations when framed as market transactions. This discrepancy was not explained by children’s ability to memorize prices and quantities in market transactions, assistance from others at their shops, reliance on calculation aids, or reading and writing skills. In fact, many children could solve hypothetical transactions of goods that they did not sell. Our results suggest that these children have arithmetic skills that are untapped by the school system.

This somewhat paralleled the concept I have raised many times here. If you ask people if they are a visual artist, dancer, singer, actor, etc, they will say no. But if you ask about their hobbies you might find they are a woodworker, sing in the church choir, design and execute elaborate parade floats, etc. All of which yield some artistic and creative product.

There has been an effort, in varying degrees, from the National Endowment for the Arts to Arts Midwest’s Creating Connection initiative, to reframe what people do to help them recognize their capacity for creative expression.

The last line in the passage I cited above was what made the connection for me. Just as the children have arithmetic skills untapped by the school system, people in general can have creative ability untapped by the way creative/artistic expression is currently framed.

Solving problems on a piece of paper is difficult math. Handling a complex financial transaction which ensures a livelihood is something simple you learned when you were five.

Creating a delicate sculpture is something only real artists can do. Recreating a spindly Eiffel Tower out of lumber, chicken wire and flowers so that it is structurally sound enough to travel a windy route as a parade float is the type of exciting challenge you dive into every year.

Discussing creative expression in different frames of context can help people recognize they already participate in some manner or can help remove the intimidation factor by modifying the concept of what being creative entails.

The process of that discussion takes time which is why Creating Connection is envisioned as a long term effort. It will also take creativity to help people make those connections to their personal creativity.

Fortunately, that is one resource we don’t have a shortage of.

Advocacy, Building Public Will For Arts And Culture, creativity, State of the Arts

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The Secret of Magic (And Pretty Much Everything Creative)

September 11, 2017

by:

Joe Patti

I was catching up on episodes of This American Life this weekend and came across a great piece that illuminates so many underappreciated elements of the creative process.

They speak to Teller of the duo Penn & Teller about a magic trick he worked on. It was a re-imagining of a trick that was created in 1920s/30s so you might think the adaptation process would be relatively easy but it took him 18 months to get it to the point he was satisfied with it.

To some extent, mastering the technical aspects were easy compared to being satisfied with the framework of the trick. Teller’s partner Penn disliked the trick, even when it eventually became part of the show but there were points in the process where he hated it. When it became part of the show, he just disliked it because it wasn’t too his taste. Still there was a point where Penn told Teller he would be fine with making it part of the show but Teller wasn’t satisfied and kept working on the presentation.

What I loved about the story is that it explored all the elements that went into the creation of the piece: How Teller would work on the trick every evening after the Vegas show and in his pajamas while on vacation. All the input Teller got from different people about how to frame the trick. What bits of psychology and storytelling are important to creating and presenting a trick.

Perhaps most significantly, despite the long, uncomfortable series of conversations Penn and Teller had about the trick. These type of conversations have been part of a 40 year partnership.

Ira Glass

… Here are these two men, who respect each other but don’t socialize or hang out together, who have been arguing, they say, constantly and fiercely, but productively, for over 40 years, and Penn knows how much work Teller has put into this trick and how much he would enjoy performing it every night.

Penn Jillette

He’s not saying this outright, but it’s implicit. This is beautiful. This is mystifying. This is entertaining. People will love it. It’s really important to me. All those five things are true. So it’s very, very uncomfortable.

Ira Glass

Uncomfortable because Penn agrees. It’s a great trick. It totally works. He just doesn’t like it. It doesn’t feel like their show to him, this red ball that’s also a disobedient puppy….

Part of the solution that gets the trick on stage is letting the audience in on part of the secret—the trick is done with a piece of thread. This actually isn’t ground breaking given that Penn and Teller are known for telling people how tricks work. They believe this adds to the enjoyment of the trick.

Teller

If you understand the good magic trick, and I mean really understand it right down to the mechanics at the core of its psychology, the magic trick gets better, not worse.

[…]

Ira Glass

Teller gestures to the ball like he’s summoning it with his hand and it glides along the thread to him. That’s the sound you’re hearing. Now, what’s mind-bending is that David and I can actually see that he’s tilting the thread downwards and that’s why it slides towards him. We can see the ball’s on a thread. We can see how it’s done. We hear it sliding along.

David Kestenbaum

God, that’s pretty.

Ira Glass

And at the same time, it totally looks like he’s this sorcerer who enchanted this inanimate object into obeying him.

David Kestenbaum

That is so beautiful, actually, when you see the thread.

[…]

Ira Glass

He then takes the hoop and spins it around the ball in various ways, which makes it look like there can’t possibly be a thread there. But of course, we can see the thread.

David Kestenbaum

Can I say that’s crazy? That’s so convincing. Your brain really cannot sort that out.

Teller

Your brain cannot sort this out. It’s visual double-talk. It’s amazing. I’m sitting here and I’m doing it, and it’s still fooling my brain.

I felt like this provided some reaffirmation about inviting people to witness and participate in the creative process. If even the guy who knows exactly how it is done is fascinated, how much greater still is the enjoyment of the people who are allowed to witness the secret?

The secret isn’t just the technical execution of the trick. It is understanding what makes your mode of creative expression work. It is the commitment to not settling. It is acknowledging that conflict is part of productive partnerships.

I have written before about how often we just assume a great idea or skilled execution springs fully formed from the brain of geniuses whose abilities we can’t match. The truth is pretty much every creative work or idea is the either directly or indirectly the culmination of previous efforts.

As I listened to the program, I also realized that it isn’t just enough to literally or figuratively give a back stage tour in an effort to provide insight into the process. Backstage tours can be illuminating and intriguing for those who have never been, but they also tend to present a superficial perspective into what really goes on.

It is one thing to say people work together to develop elements of a performance. When you talk about the challenges Teller faced in developing a trick, how he sought to resolve them and how sometimes the solutions were perceived as worse, it provides much deeper dimension to the concept of working together to develop something.

How to do that effectively is called good storytelling. Sometimes you need someone else to help you do it. Could Penn and Teller have told that story in 20 minutes or was This American Life best suited to the task?

Here is a video of the trick by the way. You may actually enjoy it more if you listen to how it came together.

https://www.youtube.com/watch?v=8ZDoXUWGhtQ

Art(ist) Education, creativity, State of the Arts, Working In The Arts

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