Arts Presenters posted the audio from the conference call I sat in on two weeks ago.
At the end of my last entry, I referred to cryptic notes I had made to review information. One of the notes was “write about the Boston organization.” This was in reference to Sandra Gibson’s discussion of World Music/CRASHarts in Boston. The organization is sort of shaking up the type of events they offer and how they market them. According to Gibson, they have been cutting a lot of programs over the last 10 years due to increasingly constrained budgets, but they knew they had the ability to expand their reach to younger audiences. They hired a young man who started them on the road to adding back programs. One of the things they have done is began to collaborate with other area organizations and have added 50 concerts in the last year.
This new hire was the impetus for the programming but the fact he has been promoting the events in unconventional ways is really causing conflicts in the organization. The marketing department is anxious about not knowing how to message the events. They feel they should be doing press releases and making other promotional efforts. World Music/CRASHarts lists eight different venues around Boston at which they have events so it is understandable that clear and organized communications would be highly valued. The executive director has started conversations about the situation and the staff has decided to take a chance and market these 50 concerts employing Facebook and other alternative means.
Gibson says they are seeing 60% sell outs (not sure if she means 60% capacity or 60% of the 50 events have sold out. I assume the former.) close to the performance date. As a result they are changing their income projections to reflect an expectation of cash flow later in the process. They are seeing a crossover of audiences who usually respond to subscription campaigns and mailers who are getting their information from these alternative online sources.
In the context of my last entry, this seems like a good example of an organization that has questioned their assumptions about their programming and promotion methods. World Music/CRASHarts hasn’t gotten a huge infusion of cash, yet they have expanded their programming rather than contracting it as they had in the past. Though it was a source of anxiety, they also put some effort into less tested methods of communication to promote their events. At the end of the season, the new direction may turn out to have been unsuccessful. With some luck and discernment, it may provide lessons about how their approach should be refined as they move forward. The former process is unlikely to be sustainable, especially as it apparently involved an increased series of cuts.