Nina Simon – Butts In the Seats

Relevance Begins At The Door

May 9, 2017 by Joe Patti

If you haven’t been following Nina Simon on her Museum 2.0 blog or haven’t read her book, The Art of Relevance, her recent TEDx Palo Alto talk could be a good 12 minute intro to her thoughts on making arts organizations relevant in their communities. (And if you like this, check out her longer talk at the Minnesota History Center that I covered last October.)

In her TEDx talk, she discusses how easy it is for an insider to decide to participate in an organizations and how many decisions an outsider has to navigate before deciding there is meaning for them on the other side of the literal and metaphoric front door.

She uses the door metaphor a lot throughout her talk. She says that often organizations think that being more inclusive means opening existing doors wider, but what is necessary is to create entirely new doors to access organizational programs. In the case of her Museum of Art and History in Santa Cruz, this has meant things like having part of their surfing exhibition on the beach.

Perhaps the most extreme and literal example of opening new doors she mentioned was that of the State Library of Queensland which built a gorgeous new white building and then invited aboriginal elders in to help them design an indigenous knowledge center. The elders noted that for them, knowledge wasn’t shared through books, but rather through music, dance and storytelling in a setting that wasn’t so sterile looking, most importantly around a fire. The librarians, true to their intent renovated a space for music, dance and storytelling and infused it with color. And they built a firepit (away from the flammable archives, of course).

In her Minnesota History Center talk she suggested that not everything an organization does is for everyone. In her TEDx talk, she returns to that theme by noting that not everything you do in the process of opening new doors is going to please everyone. Your organization is no longer going to conform to the idea of what people think a theater, museum, opera company, orchestra, etc should look like.

Suddenly a metaphoric neon pink door appears on the side of the building as part of an attempt to provide an experience in a context relevant to a certain segment of the population. Anyone is free to enter that door, but it isn’t meant to provide the same experience as the original doors of the building. It may be difficult for insiders to accept that every door or program isn’t meant for them. She says a door that says welcome to one person may say keep out to another. (The door in this case being myriad perceptual elements.)

There is an important subtext here that distinguishes this line of thinking from historical conversations the arts have about connecting with audiences. She never suggests that the people entering these additional doors will one day enter the traditional doors. Typically, conversations about engaging new audiences are focused on getting people in the door with an eye to getting them hooked on the core programming of the organization. It may happen, but Nina never suggests that will happen.

If it is the case that not every door/program is meant for everyone, some people may never/infrequently choose to enter the original doors/engage with the core programs. The end goal is to grow the relevance of the organization to a place where traffic through the new doors causes an identity to evolve which blends with or even subsumes what is currently considered the core program.

Curatin’ Ain’t Easy

November 5, 2014 by Joe Patti

It is ten years this month that Charles Leadbeater and Paul Miller first started talking about Pro-Ams, the Professional-Amateur whose dedicated pursuit of an avocation brought them on par with professional practitioners. I have written a fair bit upon the subject over the years.

When the topic comes up for discussion in the arts, one central question often arises (or lurks shallowly in the subtext) about whether amateurs really can perform to the standard professionals possessed of a keen eye honed by experience and education can.

Essentially, if we let the amateurs get involved, will quality and artistic merit be supplanted by work that panders to popular tastes and doesn’t require any effort to understand?

This is a question that Nina Simon, Director of the Santa Cruz Museum of History and Art has had to struggle with as a practical matter. While she has increased the fortunes of her museum since assuming the director role, her means have not been without criticism.

Recently her programming decisions were discussed in in a Wall Street Journal article, Everybody’s an Art Curator. The article uses Simon’s museum as the basis of discussing a national trend of involving the community in curatorial decisions. The article mentions the departure of one of Simon’s curatorial staff and disagreements with an artist over the context in which her show was hung. The article discusses friction at other museums around the country as they attempt to enact similar programs.

Nina Simon posted about the WSJ article on her Museum 2.0 blog this week, linking to two more in depth considerations of the idea of outsourcing curation broached in “Everybody’s an Art Curator” by Ed Rodley.

As I read all these posts and articles, it occurred to me that there is a high likelihood that a lot of the blame for the weaknesses of involving amateurs probably lies with the arts organization itself.

As Rodley observes:

“I think if you were to look at a large sample of museum projects with participatory elements, you’d find plenty that had poorly thought out and articulated goals and dubious educational value. Which is something that the field as a whole could stand to look at closely.”

Arts organizations have a history of not investing enough patience and resources in a new initiative. Common discussions in the field involve the misguided expectation that new audiences segments will respond positively and feel they are being served on the basis of one event aimed at them a year. What is required are accompanying outreach efforts, conversations, and shifts in making the attendance environment more appealing to your target groups.

Chances are, Rodley is right on the money when he suggests that insufficient attention has been paid to program design.

On the other hand, arts organizations frequently run into a lack of understanding about how difficult their work is to accomplish. I have frequently encountered renters who start a conversation which “Oh it is just a simple…,” having not considered how everything is going to fall into place.

Nina Simon makes a similar observation about the perception that amateur curators are a strategy aimed at reducing and replacing staff.

“Community is not a commodity. We don’t involve people in content development to “boost ticket sales.” It’s neither “quick” nor “inexpensive” to mount exhibitions that include diverse community stories. Yes, community involvement is at the heart of our shifted, successful business model. But that business model requires experienced staff who know how to empower people, facilitate meaningful participation, respond to community issues and interests, and ignite learning. It’s not cheap. It’s not easy. It’s the work we feel driven to do to build a museum that is of and for our community.”

I feel like Simon’s efforts at community involvement actually help educate people about the work that goes into putting a show together. For example,

“Hack the Museum,” a show that invited a mix of outside professionals to live at the museum for 48 hours and build a new exhibit from the permanent collection.”

Yes, the results of their efforts may be mixed. But how exciting is it for people to camp out in a museum for two days and learn the process? I can’t imagine that giving 75 people a tour of the curatorial department would be as effective in helping them understand the process. Nor would it likely engender the investment that the participants felt. Nina made some posts about it here and here and the participants looked like they had a blast.

I am fairly certain she isn’t passing off the work of community participants as professional choices since that would be counter to her goal of convincing all visitors that their involvement with the museum is meaningful.

Those of us who work in the performing arts will often grouse that so much gets a standing ovation or accolades of “as good as professionals” when it doesn’t deserve it. However, the performing arts may have an advantage over visual arts in that there is a rough sense of a continuum between elementary school recital and full blown concert by a professional symphony orchestra.

The criteria by which to judge and classify visual art in terms of quality is less distinct, and not only because so many people think their kids could produce what they are looking at.

How many people outside of the gallery and museum world know what standards are applied in curating a show? Where exactly does your Pinterest page fall between the refrigerator and the walls of the Metropolitan Museum of Art? Where do you go to find out?

You could do worse than a sleepover at a museum.

Hey Did You Hear About…

September 8, 2014 by Joe Patti

I was really surprised to find my name tucked at the bottom of Barry Hessenius’ 2014’s Top 50 Most Powerful and Influential People in the Nonprofit Arts (USA) In fact, since I read his blog via Feedly and had caught up with my subscriptions on Saturday, I might not have read the post for another week if it weren’t for someone tweeting that Robert Bush from Charlotte’s Arts and Science Council made the list.

It’s not that I don’t think what I produce is worthwhile, it is just that I don’t perceive the old blog here as having that high a profile.

Now, of course, there is pressure to meet the standard set by the company I am listed in.

But Barry’s list dovetails nicely with the subject I intended to address today: cooperation and competition in the arts. Last month, Seth Godin observed that authors don’t compete with each other.

Yet, not only do authors get along, they spend time and energy blurbing each other’s books. Authors don’t try to eliminate others from the shelf, in fact, they seek out the most crowded shelves they can find to place their books. They eagerly pay to read what everyone else is writing…

Can you imagine Tim Cook at Apple giving a generous, positive blurb to an Android phone?

And yet authors do it all the time.

It’s one of the things I’ve always liked best about being a professional writer. The universal recognition that there’s plenty of room for more authors, and that more reading is better than less reading, even if what’s getting read isn’t ours.

It’s not a zero-sum game. It’s an infinite game, one where we each seek to help ideas spread and lives change.

Even though the limits of funding, revenue generation opportunities and audience free time make existence as an arts organization or artist seem like a zero sum game, my experience starting about 15 years or so has been that arts people are generally pretty supportive of the work of colleagues in both word and action. They will tell their friends about interesting events and invite them along when they attend.

That hasn’t always been my experience. About 20 years ago, I feel like there was a lot more “us vs. them, we do the real art in this town” attitude. It has seemed over time the people I have worked with have espoused this view less and less.

Which isn’t to say that people aren’t envious of other organizations’ funding base; think other organization’s programming needs to be more diverse; think the annual awards ceremony for their community is all political; and aren’t befuddled by the more abstract and conceptual extremes of artistic expression.

Godin cites the intense rivalry of Pepsi and Coke as the antithesis of the relationship authors share. I mean, be honest. Haven’t you held your breath a moment when pouring Coke into a cup printed with a Pepsi logo, imagining the cup will melt? Have you ever mixed Pepsi and Coke together, standing at arm’s length expecting a reaction similar to dropping Mentos into a bottle of diet Coke, if not an explosion? That is how apparent the rivalry of the two companies is to the general public.

It would be hard to imagine Pepsi or Coke tweeting about members of other companies showing up on a list of the most influential and powerful people in the beverage industry.

But watch who calls attention to Barry Hessenius’ list over the next couple days. I bet you will find that the majority of those who do, don’t work for the same companies and organizations as those named. There may even be former employers and co-workers celebrating the attention someone has received. As Godin noted, there is a recognition that the success of one enhances the prestige and fortunes of the many.

Hey did you hear that Nina Simon, Laura Zabel and Donna Collins made the list?

Re-Defining Elite

February 17, 2014 by Joe Patti

Seth Godin is talking about us. Well, actually I think that is a little narcissistic to think he is merely talking about people in the creative fields. I am pretty sure his comment encompass American culture as well as that as that of a number of other countries.

His post titled, “I’m an elitist” addresses a lot of topics we in the creative fields get conflicted about:

Lowering the price at the expense of sustainability is a fool’s game.

Only producing tools that don’t need an instruction manual takes power away from those prepared to learn how to use powerful tools. And it’s okay to write a book that some people won’t finish, or a video that some don’t understand.

Giving people what they want isn’t always what they want.

Curators create value. We need more curators, and not from the usual places.

Creating and reinforcing cultural standards and institutions that elevate us is more urgent than ever.

We write history about people who were brave enough to lead, not those that figured out how to pander to the crowd.

Elites aren’t defined by birth or wealth, they are people with a project,…

These are all issues that are constantly being bandied about in the arts today. Pricing seems to always be a topic of conversation.

Diane Ragsdale and Nina Simon recently challenged us to think about wants versus needs.

While Godin never promises you that someone will pay for it, he encourages the creation of challenging work because to do otherwise is a disservice those who are ready to be challenged.

He actually developed that idea in a post he wrote about 4 years ago and links to in his current post.

While Godin does acknowledge that affluence does play a role in ones ability to become an elite by providing free time to pursue knowledge and the tools to communicate and process that knowledge, he states that birth, class and affluence do not make one an elite.

The number of self-selected elites is skyrocketing. Part of this is a function of our ability to make a living without working 14 hours a day in a sweatshop, but part of it is the ease with which it’s possible to find and connect with other elites.

The challenge of our time may be to build organizations and platforms that engage and coordinate the elites, wherever they are. After all, this is where change and productivity come from.

Once you identify this as your mission, you save a lot of time and frustration in your outreach. If someone doesn’t choose to be part of the elites, it’s unclear to me that you can persuade them to change their mind.

Two things that come to mind. If we define elites as he does, people who are willing to be challenged, rather than worrying they are the people we are focusing too much upon because they possess interest and ability to support our endeavors, what will need to change in order to engage and coordinate this new constituency? And is it sustainable?

Not the first or last time this basic question has been asked, probably even in the last week given all the conversations about how the non-profit arts sector needs to change themselves. Following Godin’s suggestion to look in new places to find curators may be a start down the right road.

Second question is about that last paragraph of Godin’s that I quote. How do you determine if someone is unwilling to embrace the challenges that are a hallmark of an elite and shift your attention elsewhere? This seems to a difficult proposition because we are not always the most objective.

As I noted at the start of this entry, there is a degree of narcissism in the arts, really just about every industry, where we see people who don’t experience the world in a similar way as we do as an outsider. Lawyers view the world differently from engineers who view the world differently from computer programmers and visual artists. Those who do not value what we value are not valued.

Yet there are groups in each who are furrowing their brows and generating a lot of sweat, tackling problems with the gusto of Godin’s elites. We know they are fellow travelers in pursuit of progress, but we want them to pay attention to us right now. It may be 15 years* before their pursuits orient them in our direction and into our orbit looking for solutions.

I am sure Godin’s definition of outreach is much wider than what arts organization define as outreach, but even if your efforts embody his definition, 15 years is a long time and it is easy to give up on someone (or a group) that is clearly engaged and actively pursuing productive projects simply because they aren’t engaged and active with you.

As a whole, arts organizations currently don’t have that sort of patience. Even if they don’t expect people to fall in love with the arts after one exposure, they still want it to happen fairly quickly and investment to manifest in frequent interactions. Otherwise, organizations wouldn’t purge their mail lists after a year or two of apparent inactivity.

On the other hand, if you take up Godin’s challenge, take the approach that you value seekers and restructure to serve them in all the ways they want to interact with you, both on- and off-line, maybe it doesn’t take 15 years.

*I use 15 years because it was about 15 years ago that friends from grad school took me to an art museum when I was visiting them in NC, as did another pair of friends when I was visiting them in OK. However, it was only about 4 years ago that I started going to art museums of my own accord and on a regular basis. I figure if it takes a person with a career in the arts around 15 years to start to do that, it may take someone who is not in the arts around that long as well to go from infrequent to occasional and we need to wait for them.

Our Stories

January 9, 2013 by Joe Patti

My mother has been doing some hardcore genealogy research for years now. There was a trip to Ireland a few years back, last Christmas we were in FDR’s Presidential Library, this Christmas I got a calendar with pictures and stories from my maternal grandfather’s side of family all over it.

But she isn’t alone, with shows like Who Do You Think You Are tracing celebrity genealogy, the increased use of DNA testing for various ends and Ancestry.com’s growing subscription rolls, show that people are increasingly interested in their heritage.

From what I have read, interest in genealogy usually increases as people enter retirement which is what a lot of baby boomers (including my mother) have started doing.

It occurs to me then that it might be meaningful to many communities if arts organizations made an effort to help them tell their stories through performance, exhibitions and participatory activities.

The one type of show that has pretty consistently done well for my theatre are those that resonate with groups that maintain a fairly strong cultural identity. Some of it has been related to ethnicity, but others have crossed ethnic lines and been more about the shared experience of place.

Even if you don’t have the capacity to produce/commission/organize a performance, I think there are plenty of opportunities for involving the community in interactive experiences.

By default, I think of those Nina Simon does at her museum, but something could easily be organized around a big 4th of July picnic where everyone sits around and tells family stories about the immigrant/frontier experience. Those stories can be collected/recorded/interpreted in some way and displayed.

My intuition tells me these activities that might even abet community building during a time where electronic devices are making people a little more insular.

Info You Can Use: Various Things Arts Orgs Are Doing To Connect

September 11, 2012 by Joe Patti

This past weekend the students held their annual fund raiser for the Fall Mainstage production in our Lab Theatre. The event is entirely student generated and produced. Basically my only involvement over the summer is to unlock the door for them. Our technical director ensures nothing will burst into flames and everything is generally safe, but the work is largely done by the students.

I am very proud of the student who has essentially acted as the producer for the last 4 years because he keeps upping his game every year. Last Spring a new instructor introduced him to a different approach to developing a show and to the credit of all the students, they dedicated themselves to following the approach even though it meant a longer, more involved rehearsal process.

A fair segment of the audience tends to be students and for many of them, this is their first experience in a theatre of any kind. In some respects, it is a great introduction for them because it provides a less orthodox attendance experience and reveals the potential inherent in live performance. (Speaking of which, check out this baby by Great Canadian Theatre Company) On the other hand, it can make a more orthodox attendance experience seem all the more boring and disappointing by comparison.

Typically the entrance, stairway and hall to the lab theatre are heavily decorated. A woman in front of me on the ticket line who takes dance classes across the hall from theatre wondered aloud where the dance studios went. The performers also do a pre-show where they move about interacting with other performers and the audience members according to the backstory of their particular character.

My aim is to try to infuse a little more interesting and interactive experience to our mainstage space. There the expectations and context of the space creates a wholly different environment. We have added some new experiences and are continuing to think of others.

So in that vein, I wanted to point out some interesting programs I have been reading about lately that aim to change the experiences people have at arts and cultural events.

A Wall Street Journal this week had a story about silent disco parties that are being held at zoos in England and the US. It is something of an after hours party at the zoo where people are given headphone receivers. Attendees can dance to the same music without actually disturbing the animals with loud noise (though since many dress up as animals, it may make some of the predators hungry for a midnight snack as they flail silently about).

Nina Simon, Executive Director of the Santa Cruz Museum of Art and History seems to be so dedicated to providing participatory experiences in her museum, she even has opportunities in her restrooms. Reading her blog, Museum 2.0 provides a trove of great ideas and reflections on how they worked.

Back in May, ArtsFwd featured a number of audio postcards from arts organizations around Cleveland. I confess I only recently got around to listening to them after having bookmarked it all those months ago but I am glad I did. There are some great stories being told by the arts leaders in Cleveland. One related to this topic that caught my attention was told about the Great Lakes Theater.

The artistic and executive directors talks about how they designed the Hanna Theater to facilitate social interaction between the audience and performers. The bar is in the seating area and they have different seating areas- traditional seating along with loose club chairs and lounge and bar seating.

The theatre is open 90 minutes before the show and stays open until up to 90 minutes after to provide a place for people to gather and interact rather than simply showing up a half hour in advance, watching and leaving.

A few years ago, I wrote about Alan Brown talking about Gen Y’s vision of an ideal performance venue:

He said he asked them to describe what they would envision as a perfect jazz club. They said it would be a coffee house during the day but a bar at night with a separate room where those who wanted to be full immersed in the music could go. However, there would also be an anteroom where people could talk with friends and still listen to the music and still another anteroom where people could interact with friends more and listen less.

Though this sort of arrangement is highly unlikely, Great Lakes Theater seems to get pretty close. I am curious to know if anyone has attended at the Hanna Theater and what the experience is like. There aren’t a lot of review on Yelp that I have seen. My biggest fear is that someone would knock over their glass at the bar during a highly dramatic scene or there would be some other disturbing occurrence.

Intersection of Artist And Audience Engagement

August 31, 2011 by Joe Patti

Via Andrew Taylor’s Twitter feed last week, I became aware of an entry on Nina Simon’s Museum 2.0 blog about use of space to engage arts attendees in different ways. What was really interesting about the entry was the conflict of views held by Nina, the Executive Director of The Museum of Art & History in Santa Cruz and one of the artists being exhibited in the museum’s Creativity Lounge about whether the lounge activities were contributing or detracting from the exhibit.

I appreciate that the artist came to realize that the lounge was actually contributing to people’s enjoyment of her work, but what I really loved was that the theoretical conversation about the purpose and role of a museum and the experience visitors should be having was actually being played out in practice. It is easy to talk about audience engagement activities in the abstract and project the wonderful benefits that will ideally be realized. Reality challenges that when an artist feels that the grand experiment is leading to their work not being taken seriously.

Granted, artists’ vision being compromised is nothing new. Historically other artists, administrators, producers, donors and patrons have all contributed to undermining artistic expression. That’s no excuse not to think about the impact of our decisions as we take up the task of trying to engage our patrons.

One of the big debates now is over the place of social media in live performances. Do you allow people to update their Twitter and Facebook posts during a show or do you try to suppress it. If people are engaged and are telling their friends about how much they enjoy the experience, that is a plus. If the glow and activity is distracting performers and audience members that is a bad thing. If people are splitting their attention between the performance and texting, that can be a negative as well.

The fact that back in the day people spoke and moved about during Shakespeare’s plays and Mozart’s concerts is often cited as an argument against the current restrictive nature inherent to live performances.

What isn’t often mentioned is that Shakespeare’s actors didn’t spend 8 hours or more a day for 4-6 weeks rehearsing for the show. I suspect Mozart’s musicians didn’t all invest hours a day from the time they were 8 years old practicing for the chance to compete against others of the same experience for a single seat on an orchestra with whom they would spend additional hours.

High demands are placed on artists these days and they want to be taken seriously for what they are bringing. When they see something happening that seems to undermine that, it is understandable that they be a little skeptical and wary.

One thing I take away from Simon’s post is the need to execute some engagement programs in as careful and deliberate a manner as the design of a performance or piece of art. When the program experience intersects with the art experience, you can’t just say, lets try this and see how people like it in the same way you might try out different ad campaigns to see which approach might be most effective.

Simon’s Creativity Lounge could have fallen flat and been just awful had the environment not been carefully considered. It is clear from her posts and responses in the comments section that it was.

For me this post was very timely because I am immersed in discussions about renovations to our facility. Part of the plans include razing and moving the ticket office and adding a concessions area. We have the opportunity to change the environment in the front of the theatre to one that has a more welcoming vibe through changes in lighting, landscaping and seating design. The factors we need to consider are just starting to percolate to the front of my brain.