Libraries Serve The Huddled Masses Yearning For Wifi Access

by:

Joe Patti

In another refutation of the argument that we should stop funding libraries because no one reads books, on Friday there was a public radio piece from Marketplace illustrating the increased role libraries play in communities.

In this particular story, they featured a library in Taylorsville, KY where not a lot of people have internet access due to the sparse population and difficult terrain. The director of the library noted that the use of the library computers has decreased over time, but the use of their wifi has increased significantly due to people using their own devices.

Director Debra Lawson said that while those computers are used less frequently lately —patrons typically bring in their own devices — the Wi-Fi usage is “through the roof.”

“We leave our Wi-Fi up 24/7,” Lawson said. “So sometimes … I come in the next morning, check on the camera, and there’ll be people outside in 35 degrees in sleeping bags using the internet.”

The main focus of the story is that federal infrastructure bills are providing better internet to places like Tayorsville as well as helping underwrite 70% of the $9000/year bill the library will have when they get fiber optic internet in the near future.

But the value of the internet service to the community can be measured in those people sitting outside the building in 35 degree weather using the service. During Covid, many libraries re-positioned their wifi equipment to provide a signal into their parking lots so that students who didn’t have internet at home could do their homework while building access was denied them. Even as the buildings re-opened, libraries have continued to offer that service for students and the unhoused population. When I go to my local library, there are signs on the exterior of the building with the wifi information so that people can log in.

Libraries provide a good example of a non-profit/government service that is constantly revising the way they offer their services to help meet the needs of the community. In many ways, they are much more responsive and nimble than many other cultural non-profits or government services.

Cultural Institution And Daycare Pension Partnership

by:

Joe Patti

A miscellaneous bit of interesting information – I recently saw a job posting for the executive director of the Cultural Institutions Retirement System (CIRS). I was totally unaware of the existence of an organization specifically dedicated to providing pension and other retirement benefits for cultural organizations. I assumed most cultural organizations arranged for retirement services independently of each other or that employees received these benefits through their union membership.

In fact, that may be largely the case outside of NYC where about 50 cultural institutions in the five boroughs of NYC, plus one in Newark, NJ participate in the retirement system. Most members are museums and gardens, but there are a few unions and organizations like American Parkinson Disease Assoc., Inc. and Animal Care & Control of NYC, Inc. who also participate.

More surprising however is that an additional 100 child care centers also offer their retirement benefits through CIRS.  The retirement system was started in 1962 by five museums, the child care centers started joining in 1964.

All in all, it seems like an interesting, though unexpected, alliance of organizational interests pooling their funds to provide retirement benefits to their members.

Prioritizing Hospitality And Accessibility In The Face Of Fear

by:

Joe Patti

You may have heard that museums in Vienna, Austria offered free admission to Taylor Swift fans who were faced with the cancellation of the concerts due to terroristic threats.

My one quibble with this is their claim that admission is so expensive for young people —who paid the equivalent of $750 plus travel to see the concert (though apparently ticket prices dropped to about $250 in the weeks before the concerts).  There is an element to this situation where people saying things are too expensive really mean they prioritize spending much more on some experiences versus others. (There is also the fact that it says something about concert ticket prices in the US that even at $750 a ticket it was cheaper for US residents to fly to Vienna than to see a show in their own country where ticket prices are in the thousands. But that is another post.)

Otherwise, I appreciated that many of the museums took steps that reflected the interests of their audience like adding more English language tours and switching out the classical music tracks played in the galleries.

The museum also switched the soundtracks playing its in 20 historical staterooms from classical music to Taylor Swift albums, prompting several large singalongs that went viral on TikTok.

“I love classical music, I love Mozart, I love Beethoven, I love all these classical artists, but it was really nice to have a Taylor Swift singalong more or less in the state rooms that normally stand for something else,” Eisterer said, noting she had worked for The Albertina for eight years.

While I would personally prefer a different music choice, I have noted for years that not everything an arts organization does is meant for everyone. One museum went from having 2000 visitors on weekend days to an average of 5000 people a day from Thursday-Sunday. Another saw a 100% increase over regular attendance.

While theses institutions gave up admission revenue, they did see a surge in sales in their stores and cafes which helped to make up for the loss.

Revenue considerations aside, the museums saw the cancelled concerts as an opportunity to advance the perception of accessibility, relevance, and welcoming among a younger demographic. Not only for themselves, but the city as well.  This is the sort of approach that helps engender trust and engagement in arts and cultural organizations that I have discussed in some recent posts.  (I am still holding to my general philosophy about free admission though)

While the initiative may have been a temporary hit to museum revenues from entry fees, museum staff told ARTnews there were far more benefits, including merchandise sales, publicity, and greater accessibility to younger visitors.

“We didn’t think about the money or the losing the money at all,” Eisterer said, noting that its entry fees can be very expensive for young people. “It was, for us, important to set like a sign for this concert that had been canceled because of this horrible reason, and to give somehow a bit of hope and say to people, ‘Hey, we know it’s devastating. You can’t go to the concert, but hey, you can enjoy a bit of of art in Vienna, that’s what we can offer you’.”

“It’s helpful for our reputation,” Posch said. “it pays into the reputation of the city of Vienna, being friendly, being generous, being hospitable. And that is worth more, in the end, than not generating these few euros in ticket sales.”

Defined Plan For Change –Including The Accusations

by:

Joe Patti

Interesting story via Artsjournal.com that might provide a rough roadmap for arts organizations looking to change the programming mix they offer the community.  The public broadcaster of Norway( NRK) received survey results indicating that climate change was not getting enough coverage.  There was a reluctance to cover these sort of stories for fear of being accused of having too strong a political bent. (Recall Norway is one of the top five exporters of oil and natural gas in the world so climate change touches on a cornerstone of the national economy.)  An interesting aspect of this story is that the staff of the broadcaster pretty much managed upward in order to get executive leadership invested in making these changes.

The parallel to arts and cultural organizations I saw is that staff and board members are often concerned that instigating a shift in programming and experiences will alienate long time supporters and perhaps also garner accusations of making political statements with the choices.

After agreeing that NRK needed to produce better climate journalism, senior leadership, along with a group of journalists who weren’t climate specialists, decided to figure out what better climate coverage would look like.

Initial conversations covered everything from where the broadcaster drew the line between activism and journalism, to which editorial tone would balance fear and hope, to which audiences to focus on and where to put resources.

[…]

That has helped the broadcaster deal with claims that coverage of climate is politically motivated, and prevented such blowback from shaping the broadcaster’s climate strategy.

Part of the challenge has been to produce stories that don’t prioritize “running after whatever people get angry about, or that triggers some deep-rooted emotion,” says Cosson-Eide, “but instead looking for stories that are relatable, but also say something meaningful about what’s at stake and what we have to do as a society.”

I appreciated that they didn’t just say we are committed to more climate coverage but also created parameters about what that coverage would look like that was shared with everyone. In terms of the arts and culture realm, the decision might be made to commit to a course of action, but the artistic staff might decide what that looks like among themselves which leaves everyone else to speculate and opine that things are going too far or not far enough toward meeting the organizational commitment. Or perhaps the rest of the staff is in the dark about how decisions are connecting with the overall goals.

Based on the article, the creation of a clearly defined policy has allowed NRK to provide a consistent quality of coverage that other news outlets have struggled to maintain in the face of multiple crises like Covid, Russian invasion of Ukraine, etc.

I especially appreciated NRK’s decision to resist catering to the passions and controversies of the moment and stick with the core tenets of their climate coverage plan. It is a challenging thing to do for both news organizations and arts/cultural entities which seek to provide content and experiences which reflect the interests of the communities they serve. It sounds like NRK addressed the general topic in a relatable way, but tried to avoid placing it in the framework of whatever might have people riled up.

This approach seems like a good lesson for arts organizations looking to formulate a shift in type of programs and experiences.