I have been in my current position for over a year now, but I wasn’t on the job more than a month or so before I realized I was in a situation I had never experienced in my nearly 20 year long career.
I had co-workers who were not true believers.
That is, they were not working here out of some interest or passion for the arts. They did not know some basic industry terminology despite having worked here for five plus years.
One assumed the role when her previous supervisor left. The other had the seniority to bid into the position from an unrelated area. Each likes their job because it is interesting and varied, but they aren’t motivated by a deep abiding interest in any artistic discipline. They would work just as hard at an interesting job somewhere else.
Don’t get me wrong, they perform their roles with great proficiency and absolute devotion. There is never any hint of a desire to avoid working longer hours on a performance day or leaving a task undone until the next day. One made the decision to attend the board meetings when she recognized doing so would help her do her job better. I have no reservations about their work or ethic and would be anxious if I learned they found another job.
It is just that being able to get backstage and watch a performance from the wings holds no special allure for them.
I am not used to working everyday with people who don’t feel like some part of the job is filling a void in their soul. I guess this is what it is like working with normal people who just simply like their jobs.
As soon as I realized this was the case, I immediately remembered attending a conference session where Andrew Taylor mentioned a colleague, dissatisfied with job candidates with arts backgrounds, had hired someone with experience in a Sears call center to be their box office manager because they had a better sense of how to offer good customer service on a large scale.
Recalling that story, I knew I had to consider that we might be better off with people who were relatively agnostic about the arts. (And certainly given that they had far more experience running the facility than I, there was no question about who was more valuable to the operations.)
After I year, I have been pondering the trade offs of the situation. Perhaps the biggest asset has been using their relatively dispassionate relationship to the arts to assess whether a performance might have appeal to a wider segment of the population when we are planning the next season. In some respects, they are a better representatives of the community than the board members are.
On the other side, they aren’t as likely to be enthusing about an upcoming performance over beer with friends. They aren’t automatic brand ambassadors. But in that respect, they are a measure of how much effort I might have to invest in winning over the hearts and minds of the community.
I would be interested to hear any stories and insights other people have about this situation, pros and cons. Are these people taking jobs away from unemployed arts people who would truly appreciate the opportunity and happily work 10 hours overtime, to boot? Or is this balance the sort of thing arts organizations sorely need?
"Though while the author wishes they could buy it in Walmart..." Who is "they"? The kids? The author? Something else?…