Questions of Relevance Not Limited to the US

by:

Joe Patti

German arts colleague Rainer Glaap has been feeding me interesting articles over the last couple weeks. I was going to follow up on some content he sent earlier, but he hit me up with an interesting study today that I am moving to the front of the line.  The recently released Culture Relevance Monitor shows a number of parallels between general cultural attitudes in Germany and the U.S.  (Note that the PDF document labeled as the German version is actually the English version and vice versa)

I use the term general cultural attitudes because many of us in the US would be envious to read of an large overall expression of support:

People in Germany (91 per cent) believe it is important to preserve cultural offerings in theatres for coming generations. A large majority (76 per cent) is also of the opinion that these should continue to be financed from the public purse. The offerings are part of Germany’s cultural identity (82 per cent) and education (91 per cent)

However, German cultural offerings seem to be faced with the same generational challenges as those in the US. Despite saying they enjoyed their experiences attending these activities when they were children, a significant segment of the population doesn’t feel these offerings resonate with them:

Both in the population as a whole and in the generation of young adults aged between 18 and 29, two-thirds are not at all interested or are not very interested in theatre performances, classical music concerts, or opera, ballet or dance performances. Four out of five respondents stated that they did not make use of traditional cultural offerings like these over the last twelve months.

37 per cent of respondents had never attended a classical music concert or an opera, ballet or dance performance (for theatre performances: 10 per cent). Many 18- to 29-year-olds feel that cultural offerings do not cater to them (43 per cent); they feel out of place there (39 per cent).

A summary of recommendations on another site also sounds similar to conversations on the same topic in the US.

  • get to know and address their target groups better: There is demand for cultural offerings such as those that are specially directed at children and teenagers (85 per cent), that make people laugh (83 per cent) and that are easy for everyone to understand (81 per cent). The performances should also stimulate social and political discussion (61 per cent) and be new and topical (63 per cent).
  • be more open and network: Theatre venues should see themselves as a gathering place (80 per cent) and offer amateur theatre groups/orchestras or similar ensembles opportunities to perform (74 per cent). Social and habitual barriers to access must be removed.
  • carry out marketing in social and modern ways: The pricing structure should be socially fair (89 per cent), and 18- to 29-year-olds in particular need easier access to programme information (42 per cent), for example via social media platforms.

The survey also asked what would have to change to make them attend more frequently:

40 percent of respondents indicated that theatre venues would have to have more cultural offerings that interested them …. 29 percent would have to have more leisure time, and for 28 percent of respondents, the tickets would need to be cheaper or free … 20 percent would need someone to accompany them for such visits, 14 percent would like it to be easier and cheaper to travel to theatre venues. 11 percent say that their health would have to improve, and 11 percent say that the quality of the cultural offerings would have to be better.

[…]

A quarter (28%) of respondents say they would need easier access to information about interesting offerings before they would attend theatre venues more often. 13 percent would like to see more diverse and varied offerings in terms of the topics, 6 percent want more options for childcare during the events.

I found it interesting that childcare came up so frequently among the 2505 respondents. This put me in mind of the last pre-Covid CultureTrack survey I wrote about in 2017 which reported on barriers to participation for those who frequently attended and those who didn’t.

For frequent attendees, the top barriers were inconvenience, no one to attend with, and rather do other leisure activities, in that order. For infrequent/never attendees, not for someone like me, didn’t think of it, and inconvenient were the top barriers, in that order.

Providing Attendees With A Happy Ending

by:

Joe Patti

About a year ago, I wrote about a post Colleen Dilenschneider made showing a link between museum gift shops and museum memberships.  She recently wrote a similar piece about how gift shops can help cement relationships and good impressions in museum-goers.

She presents data that shows people who visit museum retail spaces report higher levels of satisfaction than those that don’t visit those spaces. She admits there is a chicken and egg element to this data because it isn’t clear if people who are already satisfied with their experience are then choosing to visit the shop or if visiting the shop is generating an increased level of satisfaction for them.

Dilenschneider suggests that it may not matter which scenario is in operation:

If people who are having better experiences are more likely to go into the store (to experience one of the best parts of visiting a museum retail shop), then that’s fantastic. They are further heightening their experience and paving the way for positive endorsements – which are key for motivating attendance. Alternately, if someone isn’t having a good experience and they enter the shop and have a better experience as a result, that’s fantastic as well.

Even if you aren’t running a museum or have a retail element associated with your arts related experience, Dilenschneider cites some data which is very much relevant for you. She references studies conducted by behavioral economist Daniel Kahneman who

“…explained that “our memory of past experiences (pleasant or unpleasant) does not correspond to an average level of positive or negative feelings but to the most extreme point and the end of the episode.” …He discovered that humans don’t often remember much of an experience accurately. Instead, we primarily remember how we felt at the peak of the experience, and at the end of it.

Organizations with well-executed retail experiences may be grateful for the peak-end rule, as it means people who visit the shop before leaving the museum have a greater likelihood of departing with a more positive view of their entire visit. (Those with difficult parking situations, on the other hand, may be less enthused about the peak-end rule…)

It is not always possible to control the peak experience of the evening–it could be the dinner before they arrived, a pleasant/unpleasant interaction with another attendee as easily as it could be the predictable crescendo experience everyone else in attendance had. The end of the experience is more frequently within our scope of control –although as she mentions bad parking/traffic can be among those defining final moments. There is an opportunity to influence someone’s willingness to return by investing attention into the quality of experience as they depart.

Be Careful Monetizing Those Vacation Videos

by:

Joe Patti

So as you are getting out there traveling to enjoy the natural beauty of the U.S. National Parks this summer, you may want to take a cautionary note from a case Gordon Firemark wrote about in May.  A guy who was filming parts of a feature film was dinged by the Nation Park Service for not securing the proper permits. While the charges against him were dropped, he pressed suit claiming that requiring permits and fees were unconstitutional. The 1st District Court of Appeals held that the fees and permits requirement was constitutional and the Supreme Court declined to hear the case.

Firemark notes that this ruling puts some casual recording and photography activities at risk of prosecution if people seek to monetize those materials.

You take your family vacation to Yellowstone, Mt. Rushmore, or Yosemite, and you capture some beautiful video. Then, you post it on Youtube. If you monetize that video, it just became commercial., and you could be fined, penalized, or even jailed for violating the park service’s fee-and-permit regulations. Same could happen if you capture a great still image and decide to offer it for sale via a stock-photo agency?

Do a livestream on your monetized YouTube channel from inside the park? Bingo. You need a filming permit. And that costs.

[…]

There are a few things we as creators can do to address this situation.

Don’t monetize your work. Ever. Period.
Get the permits. (As understand it, the permit Price should’ve obtained would’ve cost $500 if obtained before filming… and there were penalties and interest tacked on later since he didn’t).
Write to your congressional representatives and ask them to address the situation.

Is There A Way Past Fighting And Bad Behavior At Shows?

by:

Joe Patti

So either the disruptions at performances in the UK are growing increasingly problematic or the topic has become a favorite bete noire of news outlets because I continue to see stories on the topic. In the most recent one, The Guardian reports fist fights, loud singing, people talking on the phone, inquiring what type of sandwich friends would like to eat as they pass them around, and directly heckling the performers.

Those interviewed for the article attribute the problem to everything from the Covid shutdown, lack of education in etiquette, simple spite, and excess consumption of alcohol. While some suggest maybe actors have been coddled by behavioral expectations in recent decades which differ from the historical bawdiness of audiences, it is hard not to sympathize with performers who are being heckled while giving their all.

 Brunton has been heckled. “There was one venue where audience disruption occurred at practically every show and I just felt like I wanted the week to be over,” he says. “It’s so sad, to be in this position to play the lead in a brand new Disney production, I’ve had to jump through hoops to get here, and it’s just heartbreaking when you’ve got someone shouting at you inappropriately.”

This said, theaters have been scheduling dedicated performances specifically for sing-along and carving out moments for photo-ops like the Megasix section of Six I wrote about last week. Performing within that context has been rewarding for the actors.

Some productions known for attracting younger audiences, such as the musicals & Juliet (a jukebox show using producer Max Martin’s pop hits) and Heathers (based on the cult 1980s film), have held dedicated singalong performances during which fans were not just given permission but encouraged to join in. Erin Caldwell, who played Veronica Sawyer in Heathers, says the singalong left the cast “really overwhelmed”. “There’s a picture of me after the bows, head in hands, just crying because it was so emotional – I would do another one in a heartbeat … I wouldn’t be surprised if more shows do it in future.”

It would be interesting to see if venues increasingly schedule programs dedicated to providing custom experiences for different audience segments. There are already sensory friendly, audio-described and signed performances. Performances for sing-alongs, shared experiences for affinity groups (i.e. Black Out performances), could serve to engender a sense of belonging and access for those who haven’t felt the experience was for people like themselves.