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What Price Cultural Leadership?

January 19, 2009

by:

Joe Patti

There has been a real big push in the last month or so between articles and email exhortations to have President Elect Obama appoint a cabinet level secretary of culture. As I read these things it really appears that no one has really stopped to consider what the implications of such a position might entail. There was an article that appeared right after the idea came up at the National Performing Arts Convention (NPAC) this summer. I have spent about 8 hours over the last three days, alas to no avail, trying to find it because it made a convincing case for being wary about instituting such a position. It might be that I am misremembering when it appeared and that is preventing me from finding it.

From what I do recall of the article, one of the points it made was that the effort would cost the President a huge amount of political capital because there is no national popular support of the arts. Education, Health, Defense, Homeland Security, Interior, etc can all have cases made for their importance and people will go along. Government support for the arts has often been a contentious issue disproportionate to the actual funding it receives. It certainly isn’t a reliable survey method, but when you read comments on the articles about a cabinet level culture position, those against pretty much unanimously mention not wanting their tax dollars to go to the arts. If the Obama administration pushes for the creation of this position, there is going to be a great deal of public debate on the topic.

Now I will be the first to admit that short of some transformative incident, national support and appreciation for the arts will likely never emerge on its own. I don’t anticipate there will ever be a good time to institute this position so there may be no point in waiting. If the next phase of the economy is going to be creative, then we certainly want strong leadership in that direction. Arts and Culture could absolutely benefit from stronger central leadership and advocacy. I would welcome a scenario where everyone working in an cultural organization was better educated and equipped, working collaboratively with other entities and enjoyed the confidence of having support on the national level.

A Secretary of Culture would also benefit the country internationally since we don’t have a central person with whom foreign officials of similar portfolios can meet. There would be much rejoicing if Visa processes for artists were facilitated and that pernicious 30% tax on foreign performer income was adjusted.

The thing to remember is that the agendas of the government, no matter how sympathetic an administration might be to one’s cause, is unlikely to be synchronized with the agendas of the arts and culture organizations of the country. It is one thing to disagree with the initiatives of the National Endowment for the Arts because the worst impact they can have on you is to decide not to fund you. When you have a person making cultural policy decisions for the entire country, that is a different matter. And if you stepped up to call for this cabinet level position, your cooperation will certainly be expected.

There is the question of whose interests will this person predominantly represent. Both Hollywood and folk artists are home grown and national treasures, but money buys access and influence. Will the Secretary of Culture press for greater freedoms of artistic expression or fight to preserve and extend copyright and intellectual property protections at the behest of large corporations? Will live experiences and interactions with art be valued or more virtual experiences like television, film, internet and video games?

If one thing is supported, other areas end up lacking by simple default. What happens though if an administration decides something should be actively censored or undermined? Things can be declared as unrepresentative of the culture of the United States or simply un-American and we will have asked that someone be placed in the position of doing so.

Don’t think it will happen? Last year British Culture Minister, Marge Hodge, criticized The Proms of…well actually being too British and not inclusive enough of the multi-ethnic backgrounds of the country. Yes, multi-cultural focus is to be desired, but it could have easily gone the other way and people were still miffed at her comment. In 2002 another British culture minister, Kim Howells, stated the contenders for the visual arts Turner Prize had produced “conceptual bullshit.”

It is one thing if a senator stands up and criticizes a work of art but quite another when someone whose job it is to eat, drink and sleep arts and culture and theoretically knows what they are talking about makes damning statements.

Finally, don’t forget, there is no guarantee arts and cultural institutions will get any additional money. The budget can be cut regardless of the title the nation’s top arts official holds. In fact, for a number of years Congress will be able to claim they quintupled the arts budget without grant awards increasing a penny because all the money will be directed to the bureaucracy of this new Department of Culture.

So the question is, are you willing to accept the possibility of all this? As cynical as I may sound here, honestly as soon as I read about the NPAC proposal to have a cabinet level position, my first thought was of Gilberto Gil. In my mind, he is the Culture Minister to emulate in terms of striking a balance between the interests of the creators and consumers and promoting creative expression.

But I am also cautious. Given how we have discovered that the Justice Department and Inspectors General of many government offices have been subverted and suborned in recent years, there are no assurances anyone can offer me that my gravest concerns can be warded against.

I guess for me, it comes back around to where I started this post. If there is enough political will to make the position effective and credible to accomplish all the positive things we hope for, then I am generally willing to accept the potential for the negatives.

Leadership, State of the Arts

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Demand Based Pricing

January 14, 2009

by:

Joe Patti

Earlier this week Drew McManus talked about the problems with Demand Based Pricing. By some coincidence, I had posed a question about that very subject to the Performing Arts Administrators group on LinkedIn just before Christmas. The next day I caught the article by David Sharp that Drew linked to on that very subject so I cited it on the LinkedIn as well.

The discussion received a handful of responses, some from people who feel the practice of demand pricing has been successful for them. One person says a theatre at which his company will be performing starts at one price and then increases when a certain number of tickets have sold. Another says her company sets a premium on orchestra level aisle seats and then also starts raising prices when a threshold for each price section is passed.

The practice that piqued my curiosity, among some others, came from a gentleman who stated they offer the best discounts to the best customers and that the “Net revenue per ticket has increased without raising ticket prices.” Someone beat me to the question about how they tracked and applied the discount. I am partial to this approach because it rewards loyalty and can be used to build a relationship with people. Raising the prices as the seating fills only encourages people to order early but not necessarily often. Unfortunately, we haven’t received an answer yet.

I assume if some people have started experimenting with demand based pricing, a fair number of you have at least flirted and experimented with the concept. I would really be interested in learning about various initiatives others have used, especially in regard to successes and pitfalls one may have encountered.

BTW- If you are interested in speaking with people who have already started experimenting with these pricing structures, join the LinkedIn group. None of those who commented have anonymous aliases. I just avoided mentioning their names in the hope readers will be driven by curiosity to join and contribute to the discussion.

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Stuff You Can Use: Google Analytics

January 13, 2009

by:

Joe Patti

Analyzing Effort Effectiveness
As a logical follow up to yesterdays post about how we have been communicating with our constituencies, I wanted to mention one way we are trying to track effectiveness. I recently started using Google Analytics to get a better sense of the traffic on our website. The service is free, probably because Google is already collecting the information and all you are doing is asking them to share what they collect from the pages you mark with your unique code.

I tested it out on my blog for a couple months before applying it to my web pages at work. As I noted, you have to add a short bit of code to each web page that you want it to track. Since the blog has fewer distinct pages on it, I felt it was a better use of effort to monitor the viability there. The data is much more organized and easier to read than when using programs like Awstats. Analytics also theoretically weeds out visits from search engine spiders and other automatic processes so the numbers you see are more likely to represent real people.

Sooo Much Information
The service provides some interesting information. You can see what pages people visited, how often they visited, how they got to your page (direct address, search engine, referred by another web page), how long they stayed, from where they were visiting and what search terms brought them to your site. You can also see how often someone from an IP address returned to your page and how many new visitors you had. The default setting is to show you the visits over a month’s time but you can expand that to a longer period or focus in on just one day. If you are interested, you can even learn what sort of operating systems, monitor settings, browsers and Flash versions your visitors are using. If a lot of people are using older computers, you may want to reconsider optimizing your web pages for viewing on monitors with higher resolutions. As I see from the report, there are a couple people viewing our web pages on iPhones.

I Think They Like Us!
One of the things I have discovered using Google Analytics on our work pages is that people seem to read and act on the emails we send out. The number of visitors to our web page shot up a great deal the day we sent out our last email and remained higher for a few days after. The visits to the event we profiled also increased as you might imagine, but we also saw a bump in visits to the pages for later events. We also saw an increase in ticket sales though that is a separate system from what Google tracks for us.

Who is Watching Me?
There is an option to create your own custom reports from the information provided. Despite all the information available, there are a couple weaknesses with the data you collect. With my blog I noticed that often when I visited from my home computer, my visits wouldn’t register. However, there did appear to be visits from the nearby Air Force base in the same number and duration of my visits. My theory is that because cable modems shift traffic around to nodes with less traffic, sometimes my visits registered as my neighborhood, sometimes I was apparently on an air force base. To bolster my theory, on January 12 both my blog and work website registered two hits from the Air Force base. When checked Network Location on my blog report, there were a bunch of links from the local internet server. The Network Location report on my work site shows “DoD Network Information Center.” So I am pretty sure the Air Force isn’t monitoring my blog on a daily basis. (Or at least they are doing a better job covering their tracks.)

But I Wanna Know More!
The other aspect I find lacking is that the report maker is limited. I don’t know if this is just because it is a beta feature and they haven’t enabled cross referencing for everything or because the limits help protect the anonymity of the data. What I would love to do is cross reference hits on certain pages to neighborhoods. The neighborhood data might not be entirely accurate but there would still be some value in knowing certain shows were attracting interest from certain general areas.

There are definitely entire swaths of the county that are under served and granters are interested in having us reach. Because these are people who are least likely to order in advance, it is difficult to use ticket sales records to prove an event designed to appeal to them actually did. If I was able to show there was a lot of activity on the show specific page of our website from these areas, it would lend some veracity to our claims. I am hoping this capability emerges at some point.

Even though the vast majority of the Network Locations register as large providers like Time Warner, Comcast and Verizon, there is enough specific information to give you a hint at the type of people viewing your pages. In addition to the aforementioned members of the Air Force, there are a couple hits from various universities, the city, the state department of education, health care providers and insurance companies on the theatre website.

On the whole, Google Analytics’ data is both feast and famine. You learn a lot more than you did without it, but in some cases you have no idea how the data might be pertinent to your needs and activities or you can’t process the data as presented in a manner that is meaningful. This is probably actually comforting to many of us since this means the sites we visit can’t easily figure out a lot of stuff about us either. (Though I am sure there are some smart people out there for whom this data is more than sufficient to establish identities.)

Still, if you acknowledge and accept the limitations, it can be illuminating and fun to explore. I have certainly only scraped the surface. We probably haven’t been using and playing with Analytics long enough to discover its full potential. I would really love to learn how other organizations have made the data work for them.

Arts in an Age of Technology, Info You Can Use

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Segmenting Mass Appeal

January 12, 2009

by:

Joe Patti

More and more often these days at work are segmenting our message to audiences and I have to say, it is a pretty labor intensive undertaking.

In the last week I have:

Contacted Newspapers
Sent out press releases and images for our upcoming shows and discovered the newspaper arts editor who was there in November took the buy out package and is no longer there. The features editor who oversees the weekend arts section has stated she is taking things in a new direction. Considering that the last direction was more pop culture oriented and away from the arts, I am reluctant to learn what this new focus might be. In any case, this means shifting the language of my releases yet again to make our performances seem to resonate with this new theme without misrepresenting the shows.

It would be great if the rival papers, seeing the shift in focus figured the main daily was on to something and copied them. The problem is that the alternative weekly defines themselves as an alternative to the main daily. We get a healthy portion of our audience from the alt-weekly. Where the main daily wants to write stories on shows with the widest appeal, the alt-weekly wants to tell people why a select niche go to these shows. Their readership is pretty savvy so a lot of explanation isn’t necessary. However, I did make a note to the editor observing why people might, on the face of things, underestimate a couple events.

The main daily paper has also started to emphasize user generated content which makes me think the days of the editors that remain may be numbered, too. We already lost the editors who did stories for the neighborhood inserts a couple months earlier. For the moment, it gives me another avenue of communication with the public. Although this means essentially writing a press release that appeals directly to the general public rather than one that tries to convince an editor the performance is worth tasking someone to write a story about.

Contacted Schools
Because it is the start of a new semester, we emailed information to many of the area colleges suggesting professors add us to their syllabus as supplementary material or extra credit assignment at the very least. I email the theatre, dance and music people, of course. However, thanks to online course listings, I am able to contact history, education, religion, anthropology, literature and philosophy professors when the subject matter of a performance aligns with course topics. Some shows are more suitable than others. Although it is fairly labor intensive to cross reference course titles with the descriptions on other web pages, we get enough professors giving positive responses to make it worthwhile. At the very least, many of the professors attend even if their students don’t. Since these academics are from other campuses, this helps spread the word about our venue to a desirable demographic.

Contacted Our Email List
Every month I send out emails about the performances for that month. Because this group is so large, we know the least about how to effectively pitch to this group. Our approach can be similar to the material we use on the newspaper’s user generated content. Except these people know us and have a relationship with us and we can’t talk to them as if they are entirely anonymous entities. We also have the benefit of controlling the timing and content of what we release. This is the group I am most anxious about contacting because I don’t want our communications to come across as spam.

Back in November, Adam Thurman at The Mission Paradox touched on this subject. I am indeed the Joe who made the comment on the entry. I am concerned about find a balance between telling a compelling story about our organization and saying so much people consider it spam and don’t read it. Every month we have a few people who unsubscribe from our list. I keep a list to make sure we honor their wishes and don’t resubscribe them at some point. I rarely know why people leave our list. Why did they chose this month to leave and not last month?

Today I actually received one answer to this silent question. A woman emailed us to tell us she was leaving the list because she lived on the other side of the county and no longer drove at night. She urged us to keep up our good work offering people great performances. It is encouraging to get emails like this. I don’t have the capacity to ask people and allow people to explain why they are unsubscribing when they do so. I am looking into a technology which I believe might actually facilitate this.

Adam Thurman’s answer to the questions I had about balancing selling with creating relationships was a suggestion to add a couple interesting tidbits into the email. He noted that if an item needed more than a tidbit in length to explain it, a link to a page expounding on the item should be provided for those interested in more information.

The performance schedule for the next six weeks really lent itself to this practice. One event, the performers encourage people to bring hand held percussion instruments for audience participation. . Another event we are able to offer an opportunity to attend a master class so suggested people mark the date. We will follow up with another reminder next month.

We Also Did Everything Else
We were also working on PSAs and print and radio ads making changes appropriate for each audience as we went. You pretty much have the idea of how we were working so I won’t belabor the point with each of these.

The thing that is intimidating is that as much as we have crafted our message for each of these audiences, we could be doing more. Technology allows us to collect and process information more readily than in the past. We only have a small portion of our total audience’s email addresses and attendance histories because so many people are buying tickets at the door where it is difficult to both capture contact information and serve everyone on line in a timely manner.

Still, I have quite a bit of information with which to work. I can target all people who attended dance performances with a custom message about an upcoming dance performance. I could subdivide them and target people who attended sub-genres of dance similar to that of an upcoming event and further customize my message to make note of that similarity. I can toss in other criteria like frequency over a set period of time if I wanted.

Just as there can be a Tyranny of Choice with consumer goods, so too can the plethora of options paralyze your marketing and promotional plans in an attempt to find the perfect permutation of elements to generate the most effective appeal.

Arts in an Age of Technology, Audience Relations, Marketing/PR

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