Waiting For A Nice Chat

by:

Joe Patti

I came across an article about English towns that are installing  “chat benches” with signs saying, “The ‘Happy to Chat’ Bench: Sit Here If You Don’t Mind Someone Stopping To Say Hello.”

If this sounds vaguely familiar, you may recall that four years ago, I posted about a bus company in Brazil that reserved seats on buses and provided conversation prompts for people who wanted to meet someone new.

I actually used that as an inspiration for a program at my last venue to match up individuals wanting to see show who didn’t have anyone with whom to attend. ArtsMidwest picked up on it and apparently are still talking about as part of their Creating Connections program because people keep telling me they heard about the idea at one of their seminars.

Birch Coffee in NYC had a policy of not turning on the Wifi until 5 pm and providing conversation prompts at their tables. (A look at their website and social media presence couldn’t confirm if they still hold to this).  Their goal was to create a greater sense of community than was possible with people constantly looking at their screens.

The intent of the bench project in England is combat loneliness among senior citizens, though they encourage everyone to have a seat.

Burnham-On-Sea police community support officer Tracey Grobbeler told Burnham-On-Sea.com, “Simply stopping to say ‘hello’ to someone at the Chat Bench could make a huge difference to the vulnerable people in our communities and help to make life a little better for them.”

The initiative was launched to coincide with United Nations World Elder Abuse Awareness Day. According to a recent poll, more than a third of seniors reported feeling a lack of companionship at least some of the time, while 27 percent said they feel isolated some of the time or more often. While the project was conceived with the elderly population in mind, the Burnham-On-Sea police department encourages residents of all ages to use the chat benches.

Something I wonder about all these projects is whether the initial intention is fully realized. Clearly you can’t just set up a bench somewhere and expect conversations to happen organically. A framework was set up for each of these efforts. At the same time, as the saying goes, you can lead a horse to water, but you can’t make it drink. People may not behave in a way that conforms to your ideals.

Just as with my search of Birch Coffee’s web and social media presence sites (as well as some media reports) didn’t have any mention of the no-Wifi policy, I haven’t really been able to discover whether the Brazilian bus company had success getting people to strike up conversations or if the seats were monopolized by the same people who refuse to cede their seats to the elderly on public transport worldwide.

I would be interested to know if anyone has come across projects with similar intentions and had a sense of their success. My hope is that if things diverged from the original intent, the results were even better than the creators envisioned. It would be great to know how any sort of successful outcome emerged or if important insight was derived from disappointing results.

In an attempt to become regarded as more of a community asset, I am sure a lot of arts organizations would be pleased to learn about moderate successes. Everything doesn’t have to be about racking up huge numbers for grant reports.

If there was a case where an arts organization said, “well we invested a little bit of time and money for six months up front and now there is a consistent presence of 10-15 people hanging out, chatting all day in our lobby or sidewalk where no one had been before,” there is a low level, but consistent good-will benefit accruing for the organization.

This Is Not The World We Planned For

by:

Joe Patti

When the topic of strategic plans is discussed, there is often an admonishment actively reference the planning documents throughout the plan period rather than drop it on the shelf until it is time to create a new strategic plan.  The organization is supposed to be measuring itself and its success against the plan.

I recently read a piece on Medium that suggested an organization should scrap parts, if not the entire plan, and create a new one if the operating environment has changed so much that assumptions upon which the plan is based are no longer valid.

Laura Weidman Powers, writes that when she was CEO of Code2040, the organization sat down during the early part of 2016 and underwent a pretty comprehensive process to develop a strategic plan.

And then Donald Trump was elected president. Our core communities (Black and Latinx people) were and felt threatened and silenced as white supremacists were emboldened. Tech companies who had been publicly pro-diversity in the Obama years clamped up. And as the winds continued to shift, my heart sank.

We had created a beautiful, functional, coherent, inclusive, actionable strategic plan — for a world we no longer lived in.

She writes that they knew there would be a need to make some course corrections throughout the life of the strategic plan, but had no sense that things would change so quickly and radically and moot most of their strategic plan.

In hindsight, she says she would have made sure that the assumptions upon which the plan was based were specified in the plan. If those environmental factors no longer existed, it would be time to scrap the plan and start over again. She is careful to specify that constantly challenging a strategic plan can lead to organizational paralysis. At the same time, if the ground beneath your feet is no longer stable, efforts to make progress become increasingly futile.

If I were doing it again, I would have had a section up front that enumerated the 2–3 key assumptions that needed to hold true for this plan to be valid. I would have kept an eye on those and empowered anyone on the team to throw up a flag if they thought they had evidence that the assumptions were no longer holding. Outside of that, our goal would have been to execute against the strategy as written.

Delivering Social Services At Libraries

by:

Joe Patti

Hat tip to Artsjournal.com which posted an NPR story about libraries that are bringing social workers on staff. The main reason is that libraries are serving the role as a community resource beyond a source of books. Libraries are increasingly a place for classes, after school activities, meetings as well as providing daytime shelter for homeless and unfortunately, those with drug addictions.

I served on the board of a library until about a year ago and there were frequent conversations regarding concerns about used needles and blood splatters in the restrooms. There were also debates about whether to stock Narcan and what the library’s liability might be if doses were administered. Just before I left the board, we were discussing signing a letter of agreement with social service agencies to provide services at some of the library branches.

The NPR story touches on these same issues facing the social workers at the libraries they profile. One of the benefits of having a social worker in a library is that it changes the dynamics of the traditional relationship people have with social services. Instead of people going to a government run office and waiting to petition for assistance, the social worker circulates among patrons, discusses services that are available and helps them connect with those services.

“I walk around and try to talk to people who might be experiencing homelessness. We never ask them directly, but I would just come up to them and say, ‘I don’t know if you’re aware there’s a social worker and there are social services here,’ ” she says. “Because of my role as a professional, clinical social worker, I can do assessments and determine if I need to provide extra support by linking them with community services such as clinics or mental health or for them to see a doctor.”

[…]

But Esguerra says the idea of bringing social workers into libraries isn’t just meant to help librarians; it encourages people in need to take advantage of the services the library-based social workers offer.

“Coming to the library is not attached with any stigma, unlike coming to, like, you know, other traditional settings,” she explains. “So public libraries really are the best places to reach out to the population and be effective at it.”

While not every arts organization serves groups that need this type of social service support, there may be other social support activities they can make available.  In some instances, they key may be to take the same approach as the social worker in the library. Instead of saying come here to receive these services with an eye to attracting larger groups of people, just have the services available in a low key way for those that do arrive.

During the summer there are a lot of free plays and concerts offered across the country. There may be people who show up whom an experienced eye could identify as potentially having a need for everything from food and medicine to help registering for school and getting school supplies. I am sure I am thinking too narrowly in terms of the type of support arts organizations might offer.

Then there is the approach from the other direction where arts organizations are present at social service and medical facilities. One of my favorite stories the project that put pop up art stations at a health clinic in Minneapolis.

 

We Don’t Need No Stinkin’ VR Headsets

by:

Joe Patti

On Saturday, the Knight Foundation will be issuing a call “for ideas exploring how arts institutions can present immersive experiences to engage audiences” (disclosure: Knight Foundation has funded projects for my day job and supports tons of stuff in my community.)

In the announcement, Knight Foundation staffer Chris Barr writes about how virtual and augmented reality is already being used by arts organizations on an experimental basis.

From digital overlays of  museum spaces and VR interpretations of surreal landscapes, to artistic interpretations of climate change and digital recreations of fragile Cuban sculpture, artists, museums and other arts institutions are experimenting with these emerging technologies.

What they are looking for is projects in which technologists, companies and artists will partner with museums and performing arts organizations to explore some of the following ideas:

We hope to find innovative uses for this technology, new approaches for moving audiences through these experiences, and opportunities to engage new and diverse audiences.

How can these technologies help us reach new people? How do we make the experience before, during and after putting on a headset delightful? How do we service these experiences efficiently? How should these experiences be distributed and exhibited? How can this new form of storytelling be used for more inclusive stories? How can we use immersive tech to expand the reach of the arts beyond physical locations?

One thing I appreciated was that in asking how to make the experience before, during and after delightful,  they seem to understand that it is the entire experience and not just the technology that provides value.

As much as many of us, myself included, might resent the way the growing prevalence of technology/media is encroaching upon and competing with our practice, this is an opportunity to proactively be part of a conversation and effort at the genesis of the concept and application. The alternative is the current situation where you react to the emergence of a technology or trend.

Which is not to say that anything one might contribute to won’t quickly evolve and be used in a manner you hadn’t intended or conceived. How many of us knew a boxy cellphone would evolve to the point it replaced a watch, iPod, television and even voice conversations are moving to the margins.

When I saw the mention of “putting on a headset” in the passage I cited above, I chuckled because I suspect (and hope) that people will blow the concept of headset based delivery out of the water with the ideas they have.

If you are looking for some context or jumping off points for your own ideas, I have written about a number of projects associated with augmented reality in the past couple years, as well as projects in the Knight Foundation Prototype Fund

If you have an idea germinating,  guidelines will be posted on the Knight Foundation website on July 27. You can sign up for the July 30 informational webinar now.