Best Effort Yet And I Missed It

by:

Joe Patti

I didn’t know about NBC’s recent live broadcast of The Wiz until it was over, and that worries me.

It isn’t because I necessarily really wanted to see it. It’s the idea that if a company with the resources of NBC couldn’t make a person in the arts like myself aware that the show was going on, what hope do I, with my comparatively minuscule advertising budget and resources, have of reaching members of my community?

I haven’t had a television for about 5 years now and I don’t watch or rent video through Netflix or Hulu. If I did, maybe I would have seen something if NBC promoted it there.

As it was, I had no inkling NBC had even chosen to do The Wiz as their next project, much less when it would air. In all the blogs I read, all the webpages I visit, all the Twitter posts I read in the course of the day, I saw no mention of it until a bunch of people started gushing about how great it was during and after the performance. If there were banner ads on webpages I visited, I missed them.

I should mention, I did notice ads for a performance of Phantom of the Opera at some place in South Carolina. I wondered why I was getting what appeared to be retargeted ads since I am so far away geographically and never visited their webpage. There is a good chance I would have noticed something similar for The Wiz.

This challenge of reaching audiences as so many disparate channels of communication proliferate isn’t a new one. It has been the subject of discussion for a long time and many blogs and articles offer tips for using social media and other strategies to reach audiences.

While my experience (or inattention) isn’t necessarily indicative of a nation trend, as I say the fact that The Wiz broadcast went entirely under my radar caused me great concern. I guess for as engaged in the conversations of the arts field as I am, I am still joining the legions of the disengaged.

Cultural Promissory Notes

by:

Joe Patti

I was reading about a woman who put her San Francisco home up for sale at 2005 prices with the condition that the buyer sign a “cultural promissory note.”

Finally, they had to offer a 10-year “cultural promissory note”: a legally binding, decade long commitment to provide something of cultural value—theater tickets, writing lessons, organic produce from “your uncle’s farm in Salinas”—to the community or Lee herself.

San Francisco being San Francisco, the seller received bids from prospective buyers who promised to put in a decade of volunteer journalism for El Tecolote or donate 30 bottles of wine a year to a nonprofit organization. In other words, value: Buyers were promising their time, skills, assets, or donations in kind in place of cash up front.

I just love the opportunities the term “cultural promissory note” hints at.

Separate from any sort of real estate dealings, I wondered if there were any advantage to arts organizations providing an option to sign some sort of similar cultural promissory note or be a potential beneficiary of a cultural promise.

For example, in addition to requiring someone to help with administrative and maintenance work in exchange for studio space or access to resources, have people submit a proposal stating what other contribution they will make to the organization or general community.

By the way, the winning bid on the San Francisco condo included:

…a yearly free writing conference at Modern Times bookstore; a “bestseller visionary” membership to Litquake; tickets to cultural events of Lee’s choosing to the tune of $660 a year; a course at Stanford Continuing Studies, where Watrous teaches; and a donation to La Cocina, a Mission nonprofit that helps low-income women open food businesses.”

As a way to offer rewards/incentive for committing to a cultural note, perhaps people would get guaranteed orchestra section seats for back row prices, access to classes or rehearsal space, etc in return for a significant commitment to serve the interests of an arts council, cultural trust, arts district. So instead of a corporation or individual getting donor benefits at one place, they receive something for advancing the interests of multiple organizations.

I think this is probably thinking too conventionally compared to the possibilities people could come up with on their own. The people who ultimately purchased the SF condo probably put together a more varied and interesting bid than the seller might have proposed. It was also more appropriate to their abilities and general availability than anything the seller might have asked them to do.

A cooperative approach to receiving/delivering on a promissory note might be attractive to large business like a law firm that commits to working on zoning issues, property acquisition or lobbying for the creation of a cultural district. The families of their employees will have varied interests and will likely find the offerings of multiple organizations more appealing than a single entity.

The approach could also be focused on a more individual scale. For example, perhaps an incentive the Boys & Girls Club uses to hire a new director is tickets/membership donated by an arts facility. If the Boys & Girls Club is already paying to attend shows or take classes from the arts entity, those tickets/memberships may help over the long run as budgets get tighter and a decision needs to be made about what activities to cut.

Even if there isn’t an active relationship between the two organizations, that membership helps to start getting the new director invested in the community, perhaps even before they make the move and start their job.

As I say, given time and more minds, there are certainly many more intriguing possibilities that exist. The concept of “cultural promissory note” seems replete with so much potential that different places could easily create entirely different definitions of what one entails.

What would it mean to you?

Dozen-ish Views On Etiquette

by:

Joe Patti

Audiences today, they just don’t know how to behave!

You have probably seen a lot of conversation on this subject crop up whenever something egregious occurs and makes the news or social media rounds.

UK based What’s On Stage decided to tackle the subject of etiquette from all angles over the last week.  There is a full index of all the articles on their site.  It can be worth taking a look through because while they have the usual perspectives from actors, annoyed audience members and the obligatory post about how things only got staid and passive during the Victorian era, there are some voices that aren’t commonly heard.

For example, an usher writes how they and their compatriots are the public face of the theater and bear the heaviest expectation to enforce the rules but don’t receive the support necessary to carry out their charge.

What the usher has to say probably isn’t news, but is a reminder to examine whether we are providing our front line staff/volunteers with sufficient support.

A theater manager writes:

I do think audience behaviour has changed recently. People feel they know their rights more and don’t necessarily have to think about other people. It’s all about them: ‘this is ridiculous, I shouldn’t have to queue’. There is a sense of entitlement. It always seems to be: ‘I’m traumatised now, and what are you going to give me?’

People are angry when they get disrupted by phones, but it also works the other way. The person on the phone says: ‘What’s your problem? It’s my phone and I am busy.’ There’s no sense of being able to put yourself in another person’s shoes.

He/she notes that so often a balance has to be struck, especially when it comes to assessing whether dealing with a disruption will cause a bigger disruption than is already occurring.

Then there are those who like their audience rowdy and involved and a woman who was dismayed that the audience at a performance at Mamma Mia! was so polite, she couldn’t manage to get them to sing along with the performers.

If nothing else, the series is a good reminder that the question of etiquette is one encompasses an entire range of people, not just those in close proximity in a single moment.

Not As Simple As Subtracting The iPhones

by:

Joe Patti

I was really interested to read how a coffee house in NYC was using conversational prompts in an effort to get customers talking with each other. It seemed quite similar to the program a Brazilian bus company created to get people on their buses chatting with each other and inspired me to try something similar at my performing arts center.

It was only when I read the story a little closer that I realized the reason the prompts exist is part of a philosophy which also involves keeping the Wifi off until 5 pm. Turning the Wifi off helps the coffee house serve more customers because fewer people are camping out at the tables all day, but it is also about creating a communal space.

“We truly believe that coffee shops were created for people to engage with one another, and meet new people, and be community hubs,” says Birch Coffee co-founder Jeremy Lyman. “When everybody has their face in their laptop, that can’t happen. We’re trying to create a way for people to be a little more vulnerable.”

Initially I thought to write something about how every time I encounter another anecdote about personal electronic devices causing people to disengage from normal interactions, it offsets arguments about the benefits of allowing their use. Sure they may tell their friends about their experience or research upcoming shows, but is short term economic benefit worth the erosion of social interactions?

But as I re-read the quote above about coffee houses being community hubs where people engage with and meet new people, it occurred to me that this is often the same language arts and cultural organizations use when touting their benefits. This made me question, if the primary format being offered is sitting quietly in a dark room, is there a lot going on that is staving off the erosion of social interactions?

Sure, the fact people have come out and are in physical proximity with strangers rather than at home watching Netflix is fast approaching the point where it will be considered a major victory. Is it really raising the bar and setting a new standard for enabling community involvement and interaction? Subtracting iPhones doesn’t automatically increase a participant’s engagement in an event.

Granted, the primary purpose of a cultural organization is not to stimulate social interactions. Then again, nor is it the primary goal of coffee shops. If it is a value you embrace or claim to bring, it needs to part of the planning.

Recent studies have started to suggest that the term “creative expression” is viewed more favorably than “arts” so arts groups may need to offer more opportunities for interaction and creativity. This is not to say that current practices needs to be abandoned. Rather alternatives will need to be provided if group are going to claim they are a community resource and bemoan the decline of social interactions.

One example that pops to mind (or more accurately, my salivary glands) is the Bach, Bacon and Biscuit event in Chattanooga that Holly Mulcahy recently wrote about.

Think about it-

-Free samples of a new biscuit?
-With BACON!?
-Free Concerto Concert?
-With BACH-ON?

What’s not to like? f that isn’t a recipe for bringing people together and getting them to interact…