Age And Artistic Taste–Discuss

by:

Joe Patti

Writing about the concept of music discovery, Tyler Hayes suggests that after a certain age, most people are pretty set in their music tastes and in terms of paying for recordings of music, are better served by buying and owning rather than “renting” the music from a service like Spotify.

He argues that technology currently does a poor job of creating an environment for music discovery.

The problem with Pandora is that it may replace the radio for some, or a lot of people, but there is no spark the same way when a friend says “Hey, you should check out this band, they’re great.” A computer can’t replace that, yet. There will be an app or site or service that does fix and solve discovery… But that isn’t now or even this year.

Music discovery should be a verb or an accident, through active looking or serendipitous stumbling, but it shouldn’t be paraded around only as a marketing term.

A number of thoughts that occurred to me as I read this. First was that idea that new music discovery tapers off after a certain age. There are studies that show that people often mature into an appreciation for classical music. But I wonder if the ground work for that appreciation isn’t laid when people are younger and attend live performances in general with their family and classmates.

Yeah, I know the arts for the kids discussion has been beaten to death. I am just suggesting that even though you turned out okay and appreciate art even though you had minimal exposure when you were younger, the general environment has greatly changed since then.

If you are in your 40s as I am, or older you and your parents watched many of the same television shows because that was all that was available. Even though I didn’t go to many Broadway shows in my youth, my mother would often play Fiddler on the Roof, Camelot and Godspell records. I would dance around singing the chorus of “If I Were A Rich Man” when I resented having to do chores.

Your parents had a fairly strong influence on your taste and you shared many of the same experiences. While it may have been to a lesser degree, you probably gravitated toward some of the same general arts genres your parents did as you got older. Even if you rebelled against sharing their aesthetic taste, you were still engaged by art to some degree.

I am not sure we can necessarily count on the same effect with the current generation. Lacking any exposure from any quarter, their tastes may solidify as they are and never include traditional/classical art forms as they mature.

I am open to hearing counter arguments, but if you are older than 30ish, be honest, are you as voracious a consumer of music/art as you were when you were younger or are your choices pretty much explorations along general lines you established in the past with some interesting, but not radical deviations?

Second thing I began to ponder was whether terms like audience/community engagement and discovery are largely marketing terms that are being used to add a little luster to the same general programs as before or if arts organizations have started making a more directed effort in these directions. This isn’t something I can opine upon even generally because I don’t have any really solid data. It is a good question to ask ourselves, though.

I do think that the thing arts organizations offer over any other entertainment form is the opportunity to experience the frisson of personal discovery. I love Tyler Hayes’ definition of musical discovery as “a verb or an accident, through active looking or serendipitous stumbling.”

You absolutely miss something when you try to experience it via a small screen or ear buds vs. going into a performance hall or gallery. Even if you don’t understand Dali, you have an experience standing in front of one of his wall sized works that you don’t by seeing a picture of it.

The challenge has always been trying to communicate that through media insufficient to the task without under or overselling it. The other part of the challenge is whether people will continue to value the seeking process.

Americans Need A Cultural Stipend?

by:

Joe Patti

Via Marginal Revolution, we learn Brazil’s Congress has approved a monthly Cultural Stipend for poorer workers.

“Now we are creating food for the soul; Why would the poor not be able to access culture?” the minister said.

Suplicy said the new incentive, approved by Congress and endorsed by Rousseff late last month, is expected to be introduced some time this year. “The money will be put in the hands of the worker who will decide how to spend it, by going to the movies, to the theater, to an exhibition or the museum,” she explained.

Other possible uses include purchases of books, music or DVDs.
[…]

Employers will cover 90 percent of the cost of the stipend but can then deduct the amount from their income tax. Workers will pay the remaining 10 percent, but can opt out if they choose to do so.

The first time I read about it, I thought it was a government funded program and might be hard to implement on a national level in the U.S.

However, since it is largely employer funded, the plan could actually work quite well in the U.S. since it allows the businesses to write it off their taxes much like companies and individuals can write off charitable donations in the U.S. I am not sure the government would have to create any new laws to make it possible. Though their encouragement would certainly help. The arts community could just make a big push for companies to declare their participation.

I imagine it would be great publicity for companies since they could collect testimonials from employees about the enjoyment they derived from books, music, performances and museum attendance thanks to their employers’ involvement.

Since employees have to contribute a little bit toward putting money on their culture cards, it gets potential audiences in the habit of paying to participate but doesn’t place the entire burden on them.

Granted, audiences may not end up using the money to purchase experiences at non-profit arts organizations. This won’t absolve arts organizations from the responsibility of making their offerings relevant and interesting. But along the lines of my letter to the president post, it starts to institutionalize the idea that all citizens should participate in cultural experiences.

When I did think this was a government program and was trying to devise a way to adapt it to the U.S., I thought about the dividend Alaska pays to its citizens from the oil proceeds. With that in mind, I was going to propose NY State use some of the tax money it collects from its great native resources- Broadway and Wall Street- to offer these cards to all citizens of NY. The population of the state has been dwindling so I thought it would be a great way to reward those who stayed and hopefully stimulate arts organizations in other parts of the state.

I suspect much of it would find its way back to Broadway. Though parts of Rochester NY are one of America’s Top 44 ArtPlaces so I wouldn’t count other parts of the state out.

Letter To The President On The Occasion of His Second Term

by:

Joe Patti

The President
The White House
1600 Pennsylvania Avenue
Washington, DC 20500

Dear President Obama,

Four years ago, I wrote you on the occasion of your inauguration to ask you to consider implementing tax laws that would provide more flexible framework within which arts organizations could operate. Looking back, I think many of these ideas I outlined and cited are interesting and still relevant.

However, things have changed in the national arts and culture environment in the last four years. The movement for creative placemaking, for example, has the potential of improving the national arts and cultural landscape by fostering greater connections with communities.

However, there are some distressing trends as well. Many arts organizations, especially orchestras, have effectively ceased operations. In the case of the orchestras, this has come after some contentious contract negotiations between boards of directors and musicians.

I am not advocating for the government to prop these organizations up. As much as the closing of arts organizations is regrettable, not all companies can operate in perpetuity and must close.

My concern is that while every organization is different, these orchestras seem to be following very similar paths toward dissolution. It appears that, knowing no other way to proceed, people are looking to the example of other companies and organizations in similar situations for their cues on how to approach their difficulties. Overall there haven’t been many productive results.

What I am advocating you do during your second term is provide some direction and support for leadership training to the non-profit arts sector. I believe some of these difficulties arise from the fact that non-profit boards of directors and executive leadership often don’t receive the best education about their roles and options. With the best intentions in mind, what little funding an organization receives is directed toward delivery of programming and services rather than toward education and professional development.

The Small Business Administration provides all sorts of programs and mentoring for small business owners. Given their focus, I am not sure they are best equipped for training non-profits. Nor do I think something like this a core competency of the National Endowment for the Arts, but I am sure they know organizations who can properly administer and design the studies and training necessary.

But the services the Small Business Administration offer provides a rough model for creating something similar for non-profit organizations. Non-profit organization as a whole, not just arts and culture, are important to the national health. They provide services in many niches throughout the country.

The visibility element is extremely important. Whomever is tasked with providing the training and support should receive funding and direction to publicize their available resources on a national level: Non-profits are important to the health and vibrancy of the country and educated leadership is important to the non-profits.

As you may be aware, many states are actively trying to eliminate and defund their state arts councils. While state arts councils can certainly be conduits for the information, they may not be in a position to be the primary channel of dissemination to the arts sector. There needs to be an overall national campaign.

Whatever entity is administering this program can turn around and provide feedback and guidance to the government about the challenges non-profit organizations face and what might be done to help them help the country. Presumably the directors of the National Endowments already do this for their respective areas. A report from someone concerned only with the business/legal operating environment of non-profits will provide a valuable supplement to them and hopefully prove to be less politically controversial.

Many boards of directors are generally aware of their responsibilities for their organizations, but are uncertain how to properly pursue them. The spectre of the Sarbanes-Oxley regulations being applied to non-profits looms at the periphery of their awareness, but most are at a loss of how to proactively implement good governance to be in compliance. The fact it may be applied can discourage people from considering serving on boards.

Rather than wait for some incident that prompts lawmakers to enact greater regulatory measures, it would be preferable to help non-profits become educated about how to effectively lead and administer their charges.

I hope, Mr. President that you will consider this. By stepping forward to provide leadership in this area, you will raise the profile and awareness of the value non-profits provide to our country and the importance of strong and informed leadership to their continuance.

Sincerely,

Joseph Patti

Info You Can Use: Discovering Your Ideal Customer

by:

Joe Patti

Last June I came across a useful article by Sarah Arrow about identifying your ideal customer. According to her, there is are a very narrow profiles which constitute a business’ ideal customer then the people who are secondary customers who influence your ideal customer. Her article is mostly aimed at writing different blog posts for the ideal and secondary customers, but it is just as easy to substitute “ads” or “social media updates” for blog post.

In the non-profit world there are many constituencies we serve: audiences, boards, government officials, students, parents, performers, ethnic groups, etc. In performance based arts, we talk a lot about diversifying our audiences to attract a wide range of people. There are also very limited resources available with which to communicate ourselves to these groups.

In light of all this, it can be difficult to decide who to target and so opt for trying to appeal to everyone in general. This may be largely ineffective because it engages no one specific very well.

Arrow runs through a process which can help identify an ideal customer. The example she uses are baby strollers. (my emphasis)

Imagine you sell buggies (strollers for my US readers), your marketplace is people with babies and toddlers – new mums, dads, grandparents, aunts and uncles. And the chances are you don’t just sell one type of buggy, but multiple types and styles so you can meet the needs of your customers.

That’s a big marketplace,…

When you have the ideal customer you get a better picture of how to market your buggies to that person. If your mum is a health nut, she’d love the buggy that you can jog with, Dads are often taller and buggies with adjustable handles will speak to him… but here’s the thing, a new mum tends to spend more than a second time mum, she’s the ideal customer in that big marketplace. You have to market to her first and get a relationship started with her swiftly before someone else does.

Arrow continues noting that first time grandmothers are also a lucrative market, but their concerns are much different than that of first time mothers so you need to provide a separate and different approach.

Secondary customers (in this case, the mother’s female friends) keep an eye open for the interests of the primary buyers and influence them. While they may not buy things themselves, Arrow says refer a friend offers are helpful because they still allow people to take action, even if it isn’t making a purchase.

So think about your audience. Can you whittle it down to three important categories like this? That becomes a little more manageable when it comes to producing materials, right?

And remember, they may not all require the same format. Older people read the physical newspapers more than other demographics so only one message may be needed for that medium. Other audiences may follow closely on social media so two or three different messages targeted at them may be required. Social media isn’t as cheap as people imagine, but also tend not to be as expensive as print and broadcast media.

The trouble might be identifying who the ideal customer is. First question that popped into my mind was that it is often women who provide the impetuous for ticket buying. Are they the ideal customer or the influencer? I suspect a little of both.

I think a far bigger problem for arts organizations will be an unwillingness to trim the list down. There is such a strong impulse to identify everyone as the primary customer and avoid being perceived as exclusionary. It doesn’t help that granters and foundations reward with funding those who can claim an impact on the widest possible field.

The truth is, the profile of the best people to pursue is probably much narrower. This doesn’t necessarily exclude the diversity funders seek. For some organizations, the ideal customer may be K-5th grade school teachers who in turn will bring diverse groups of students.

For other organizations, that same diversity might be more difficult to achieve. However if they have done the right job identifying and crafting a message to their ideal customers, the positive response rate should be higher than before.