Release The Theatre Ninja!

by:

Joe Patti

The Boston Globe recently had an article on theatre etiquette listing strategies for audience members to use when attending performances to avoid causing any problems and to deal with those that arise. It ends noting that a cinema in the UK has started to employ lycra clad “ninja” to sneak up on ask patrons to be quiet.

What I found most interesting was a comment on the Globe article made by “jwinboston” who related an experience attending Handel’s Messiah. A family with 4 kids were making quite a fuss in the front rows. When she spoke to the father at intermission, he reacted indignantly feeling that his kids were being attacked. She spoke to an usher and found the family wasn’t there at the end of intermission. Others in the audience thanked her for speaking up.

However, she says,

“Over the years I’ve thought about that incident and I’ve come to the conclusion that I was actually in the wrong. I went to that concert with the same expectations that I have when I attend any classical concert, however, a Christmas season performance of Messiah is not any classical concert. Different people with different expectations attend these concerts and they are the target audience, not serious classical patrons. So at this time of year if you are going to attend one of these performances you need to do it in a relaxed and tolerant frame of mind. You’re there for the event, not the performance.”

I think most people would say she originally handled the situation quite reasonably as it was and wouldn’t have found any fault with her. To have this level of self-reflection is quite commendable. (And in fact another commenter does commend her.)

This is one of those times where theatre and religion have a lot in common in that the performances/services during the respective holidays are often well attended by people who normally don’t participate at other times of the year and aren’t quite familiar with the rituals.

Performing arts groups are probably more aware of the events that will attract these more diverse audiences than their regular patrons are. Since I saw this article, I have been trying to think of a way to beg the tolerance of regular patrons in a way that doesn’t sound condescending to one of the segments. If anyone has any ideas, I would love to hear them.

(Don’t make your ideas too good though. I really want to fit my ushers with ninja costumes.)

Expectations Feed The Disease

by:

Joe Patti

Thai-Klingon cellist Jon (J’onn) Silpayamanant commented today on a post I did on economist Tyler Cowen’s discussion of Baumol’s cost disease as it relates to the arts. He quickly followed up with another comment apologizing because he assumed I was talking about piece Cowen did in 1996 rather than a more recent post on his blog where he makes much the same point.

I started to write a slightly snarky response wondering if Cowen had been more efficient writing the more recent piece because he had better technology and 16 years of thinking about it to back him up or if he was subject to cost disease because it took just as long to write four or five as it did back in 1996, inflation has made his time more expensive and he had to distill down 16 years more experience into a thoughtful entry.

At that point it occurred to me that every time people talk about cost disease related to the arts, they do it in connection with the actual performance. Other parts of creating art has actually benefited from greater efficiencies. Computers aid the design of performance elements as well the transmission and discussion of those designs allowing them to be received and acted upon much quicker than in the past. The marketing and advertising of the performances are likewise aided by technology in terms of design and dissemination. LED lights promise to cut electricity bills by an enormous amount once the ability to control and insure the quality of the light improves.

The quality of the performance itself also has much more potential of benefiting from technology in terms of the amount of research the performers, directors, choreographers, conductors, etc can do in preparation. Every aspect of the performance can be informed by concepts promulgated half the world away. In many respects, the audience is getting a much better product than they were years ago and it is made possible less expensively than in the past.

In fact, they are in a position of being far more informed about a performance they are about to see than a person with the same level of experience with the arts 10 years ago might have. Of course, the whole issue we have is whether the audience values that experience or not.

Had Cowen used this approach in support of his argument that the arts aren’t really impacted by cost disease, I might have been a little more receptive to it.

In some respects, I think that non-profit performing arts have done a great job of employing technology to keep their costs under control, (often to the detriment of the artists, orchestra musicians in particular these days), in comparison with the movie industry where technology has resulted in sky rocketing costs. They employ wide spread distribution options like movie theatres, DVDs and streaming as a substitute for economizing.

It is often said there is a lesson in that for the performing arts but just like the independent film maker, the small arts organization would have to depend on a relationship with a big company with the resources to replicate something on the scale of the Metropolitan Opera and National Theatre broadcasts.

Of course, many times audiences demand the spectacle that technology brings to the movies and some of that carries over to even the solo artists that Silpayamanant mentions. While touring solo might have been a cost cutting measure at one time, that often isn’t the case any more with the huge tours many major acts take on the road.

As an aside, I wonder at the economics of J-Pop groups like AKB48 which has 66 active members spread out across four performing teams. Even though they don’t tour, that is a lot of people to support.

But getting back to the discussion of Baumol’s cost disease, even though people cite the fact it still takes as long to perform a particular work as it did X hundred years ago, it probably really isn’t those two hours of performance that is the costliest part of the process, it is everything else that surrounds it. Because of audience expectations about their experience more preparation precedes the performance, much of which involves salaries and benefits.

As I noted above, technology has brought efficiencies and quality to many parts of the preparatory process. What is it coming down to now is balancing the expectations about the quality of the experience and the cost of delivering it with what people are willing to pay. Right now the focus seems to be on how much of the product can be trimmed back before people notice and become concerned with the drop in what they value.

While this is translating into seeing how many musicians an orchestra can cut before people figure the music is suffering, you see the same thing manifesting in other areas of your life as well. Just try to buy a half gallon of ice cream these days. You will find it is 1.75, maybe 1.5 quarts.

I don’t think that is really a sustainable practice. There should be an corresponding push to shift customer expectations too, and not toward accepting less ice cream and music for the same price, but rather expecting a slightly different sort of experience surrounding a quality performance. I am not sure exactly what it would look like. I know I would like it to be less structured and more educational than what we have now.

Fuel Your Growth Or Ignite Your Destruction?

by:

Joe Patti

Thomas Cott’s recent round up of stories raising questions about whether arts organizations should accept funding from energy companies which are poisoning the environment through oil spills and hydraulic fracking reminded me of the semi-controversial sponsorship of dance by Altria.

I haven’t been able to find it online, but some years ago there was a feeling that the relationship of tobacco giant Altria, neé Philip Morris, to dance was a little unseemly bordering on co-dependence due to the fact that dancers often resorted to smoking to curb their appetites and maintain their desired weight and figure.

They supported a great number of arts organizations, including Lincoln Center, but had a particular affinity for dance. It might have emerged as an issue in the wake of the anti-corporate sentiment of the Occupy movement last year if Altria hadn’t withdrawn their support of the NYC dance scene a few years back when they moved their headquarters to Richmond, VA.

Altria still provides support for the arts, a theatre in Richmond will be named for them in 2013, but their profile of support isn’t as visible since they have left New York.

It does raise the question about what elements should factor into a decision to accept corporate sponsorship or not. Many times corporations provide the sponsorship to bolster their image in the community. At the same time, an arts organization will be concerned about how the image of the corporation reflects on them in the community.

A theatre in Virgina or North Carolina will probably worry less about how their community will react to them being sponsored by Altria than those in NYC since tobacco has a long history in those places. But then Altria may have less incentive to provide sponsorships in those communities in order to bolster their image.

There is also the funding source to consider. Is there less of a stigma associated when Altria’s employees are directing where the funding goes?

This isn’t about Altria. You can substitute the name of an oil company for Altria and oil rich states like Alaska and Texas for tobacco growing states and the situation will be about the same.

In fact, with the stories about how big banks are mishandling money and putting the screws to people over their mortgages, accepting money from banks in some places may not endear you to the community. And since your community is in poor financial straits, banks may be the only significant source of funding enabling you to provide free and low cost services to the self same community.

Given all these factors, it may be wise for arts boards to draft policies and procedures for assessing sponsorship and donation opportunities which may arise.

If you are thinking these issues don’t really matter or don’t feel you even know where to start in developing criteria to evaluate opportunities, you may want to take a look at the blog post by Chris Garrard that Cott links to. There, Garrard addresses what he sees as the weakness of statements like: “But the arts sector needs the money…”; “But historically, the arts have always taken money from big business or sponsors… Why should things be any different now?” and “If we engage more people in the arts to learn about life and philosophy, then that has to counteract issues with where the funding came from…”

I am not necessarily saying Garrard is completely correct. His responses are highly idealistic. But these are all issues that need to be considered.

Your Mouth Says Innovative, Your Pictures Say Status Quo

by:

Joe Patti

Yesterday I alluded to one of my pet marketing peeves, the claim that a work of art reveals “what it means to be human.” The phrase has mercifully fallen out of frequent usage these days (or at least I am not being sent those press releases and brochures any more).

However, Lucy Bernholz at Philanthropy 2173 reminds us about the importance of such buzz phrases to the non-profit arts community. She cites the (tongue in cheek) grant proposal by Michael Alexander of Grand Performances. Here is a taste:

“The Innovative Art Jargon Creation Project – An Activity for the New Millennium”

Project Synopsis
Grand Performances respectfully requests a grant of $37,500 to manage a program to develop new Art Jargon which will be necessary for effective grant writing in the next century.
[…]

HISTORY OF NEED
Each passing decade since the establishment of the National Endowment for the Arts has seen a geometric growth in the number of “buzz words” used by arts grant writers in their applications. To date, there has been no formal development program to insure consistency of quality of these new phrases, nor a system for dissemination to insure that grant writers throughout the country had access to the new phrases at the same time, often giving grants writers in one geographic region or one discipline an unfair advantage over those writers not familiar with the new phrases. Certain regions and certain disciplines have been consistently underserved due to their grant writers’ inability to gain access to the new phrases in a timely manner.

…During the national economic recession of the early 1990’s grant writers hit “a brick wall” as funding decreased for the arts and the available supply of new “buzz words” diminished…A privately funded study involving independent arts grant writers, arts consultants and representatives from government funding agencies from throughout the country provided evidence that one of the major causes of the diminished funding was a scarcity of exciting and useful “buzz words” that could be used in arts grant applications.

I got some pretty good chuckles off this.

However, over on ARTSblog, Megan Pagado reflects on her experiences attending the National Arts Marketing Project Conference noting that the choices arts marketers make often perpetuate the status quo even as they express a desire to change it.

“Slowly, though, the conversation shifted from marketer-created messages to marketer-perpetuated messages. A picture of an all-white, male orchestra elicited the most memorable response: “They’re all dudes!”

Therein laid the dilemma for many of us in the room: What is our process of reviewing materials from artists? What if an artist doesn’t have a better, less stereotypical photo for a marketing team to use? And, as Amy Fox (@museumtweets) tweeted: Do artists always understand the stereotypes they perpetuate when they create?

Some marketers walked away with an action item: creating a diverse committee to review artist materials, for example.

But I think many, including myself, walked away with more questions than answers: How can I be inclusive while avoiding tokenism? When does utilizing inclusive language achieve its desired goal of making all feel welcome, and when does it simply brush issues under the rug and avoid conversations that need to be had?

I will admit I had never really thought about whether an image an artist supplied was perpetuating a stereotype. Most frequently my concern is whether the image communicates that the performance will be interesting. I just had this conversation today about an image in which a pianist appears to have dozed off at the keys.

Taken together, these two blog posts remind us to be cognizant of the impression conveyed by the words and images we employ to promote our organization and activities. Are we saying we are innovative because we are or because innovative is the trending term? Do the images we use back up that claim?

I think it can easily slip our notice that while we may be explicitly saying, “we want to include you,” the images we use may implicitly be saying “No we don’t.” Certainly the environment and attendance experience in a performance hall can communicate this as well. But I think people recognize that dress code and knowing when to clap are already sources of anxiety and have taken steps to address this. It is probably time to start paying attention to the pictures too.