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Present Ability≠Quality Of Creative Taste

May 15, 2012

by:

Joe Patti

Brain Pickings had an animated kinetic typography video of Ira Glass’ advice about how to succeed in creative work. Essentially he says when you are starting out to produce creative work, your taste is likely excellent but your execution is probably going to suck. You need to refine your work by exercising your abilities at every opportunity.

This topic has been on my mind quite a bit recently. I had a slightly new understanding about that advice we usually give to young people about entering a career in the arts: “Don’t do it unless you can’t imagine yourself doing anything else for the rest of your life.”

When that advice was first given to me, I interpreted it to mean that if there was any other career path that appealed to me, I should pursue it instead. I recently realized it also means you should be prepared to spend the rest of your life honing your skills through exploration and repetition.

Depending on your specific discipline, in every moment of your life, some part of your consciousness needs to be observing the interaction and behavior of everything around you-living things, light, sound, smells, movement, material properties, physics, speech, text, color etc,. Then you need to choose to take what you observed and make it part of your practice.

Perhaps it is just being the child of two teachers, but I don’t understand people who don’t want to learn a little something more each day. I suspect most people of an artistic temperament similarly have an underlying curiosity that drives them to ask, observe and experiment.

The thing that is tough is having patience with your own failings for weeks, months and years. I pursued certification in secondary education when I was an undergraduate and I remember that one of the things my cohort suggested for our training program was a refresher in grammar. Once we got up in front of the class, we realized we couldn’t properly teach it having ignored it for so long as students ourselves.

A couple weeks ago I properly used “fewer” rather than “less” in a sentence and a woman who just started teaching second grade about five years ago asked me about the grammar rules. There were some implications in her tone that she viewed me with some respect but also as a grammar nerd. I chuckled inside recalling being at uncertain about grammar rules when I was fresh out of college. I decided not to tell her that even though I had about 20 years on her, I really only felt like I started to understand many of the grammar rules in the last 8 years I have been writing this blog.

Now I worry that my writing is getting a little too stilted every time I go back to revise sentences to read “with whom/which.”

I am not trying to promote the pursuit of good grammar as something everyone should do. Nor am I trying to say it will take 30 years to attain. I have always been a voracious reader and have done a lot of writing throughout my life so I have had a lot of exposure. I am not sure when better grammar started to matter to me.

And I certainly don’t follow all the rules. <—-I will start sentences with "and" and will use the singular "they." At some point I realized better grammar would improve the quality of my blog posts and give me a better understanding of grammar and started to make incremental changes in my practice.

I recognized an important point in Ira Glass’ assurances that inability to express one’s creativity has no bearing on the quality of your taste. There are plenty of people who have great taste who have no ambitions to express it as an avocation or vocation and suffer no anxiety over it. It is only when we are frustrated at our inability to express ourselves that we suddenly decide there is a direct relationship between our creativity and quality of its manifestation.

No one would claim you couldn’t have a great vision for an opera simply because you didn’t speak Italian. You just wouldn’t be able to create a good opera in Italian without help. Even after a year or so of learning Italian, your opera probably wouldn’t be too good because your understanding of Italian would only be overlaid on your English language skills, sitting awkwardly atop them.

It is only after long involvement with Italian when the language becomes organic that you can finally effectively express your great vision in Italian. That original vision didn’t suddenly get better because you learned Italian. Italian just happened to be superior to English as a mode for expressing your vision and it naturally took awhile to develop your proficiency.

I am digging Brain Pickings these days. You should visit the site. If you can’t do that, then at least take 2 minutes to watch Ira Glass’ advice

creativity, General Musings

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Be Here, With Me

May 14, 2012

by:

Joe Patti

Like many of you, my dear readers, I am of a split mind about the inclusion of social media in live performances. Overall, I think this is a good place to be. I have often written here that one should not jump on the hottest trend, but obviously one should not entirely dismiss it. A healthy mix of skepticism and self-education on the matter is valuable.

There was recently a post on the Drucker Exchange that pushed me toward the “against” column. I have talked about the benefits of tweet seats and such in other entries so I am not going to try to balance the “con” argument here.

In reference to employees using headphones and having social media chat window open at work, the Drucker Exchange piece cites former entertainment executive Anne Kreamer,

“The majority of these young workers said that they felt far more connected moment to moment with people outside their workplaces than with any co-workers,” she writes. The problem, according to Kreamer, is that they miss out on crucial exchanges, become less loyal to the company and one another, and innovate less. As studies on innovation show, physical proximity matters.

… For one thing, it’s the reason many people go to work at all. “Work is for most people the one bond outside of their own family—and often more important than the family,” Drucker observed in People and Performance. “The work place becomes their community, their social club, their escape from loneliness.”

[…]

More important, such contact influences productivity, and creating satisfying informal work arrangements among co-workers is especially important for good output. Research conducted by General Motors during the 1940s, for example found that “‘good fellowship’ or ‘good relations with fellow workers’ showed as the leading causes of job satisfaction,” Drucker recalled.

The Drucker Exchange piece echos a rhetorical corollary many arts people ask of those who feel the need to engage in social media exchanges during a live performance experience, “What is the reason you come to the performance at all?”

For many it may be that a friend or significant other encouraged them–but then they aren’t really dancing with the one that brought them, either. (Though granted, that person may also be connecting with outsiders as well.) Or maybe they are getting extra credit for a class or looking to advance their career.

The mention that employees who isolate themselves in this manner at work are less loyal to the company makes me think audience members who do the same probably aren’t developing a lot of loyalty to the arts organization. True, the act of actually writing about what they are seeing may actually forge a connection that passively watching the show wouldn’t, but there is no guarantee the person is relating their feelings about the show.

While arts organizations probably can’t have the same expectations about audiences they could during the days of high subscription rates, audience churn is a big problem. It costs a lot more to attract a new attendee than to maintain a relationship with frequent attendees. It seems ill-advised to encourage activities that don’t cultivate a connection and may even erode it.

Simply forbidding people to use mobile devices isn’t going to magically result in the scales falling from people’s eyes and have them realize how disconnected they were. The arts organization has to provide a reason to get engaged in the immediate experience as an alternative to connecting to friends who are elsewhere.

As much as we may want to believe it, the experience of the performance may be insufficient to get a person invested. For some people, texting, tweeting, etc may simply be filling the void of uncertainty about the experience with a safe activity.

The solution may not be any more complicated than encouraging front of house staff to actively ask people what brings them to the performance and find out what their expectations are. Or perhaps changing the layout of the lobby to facilitate people gathering and chatting in certain areas. Essentially replace the friends who are elsewhere with friendly faces right where they are.

This song went through my mind as I wrote this entry-
http://www.youtube.com/watch?v=LkiU4ruREgI

Audience Relations, creativity, State of the Arts

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I’m Not Dead Yet!

May 9, 2012

by:

Joe Patti

Well, it seems you can’t keep a good theatre down. In the news today, the Studio Arena Theatre in Buffalo, NY will re-open after declaring bankruptcy in 2008. This case is similar to the situation at North Shore Music Theatre and Coconut Grove Playhouse I wrote about a couple years ago in that outside entities bought up the debt and physical plant with plans to implement a different business plan and structure than the previous organizations.

Unlike the North Shore Music Theatre and Coconut Grove Playhouse, the non-profit entity which took over the Studio Arena Theatre won’t be keeping the same name. Instead of producing plays as the former organization had, the new owners have plans to present and rent the space and have contracted Shea’s Performing Arts Center to provide management services.

Unfortunately, as reported last month, there have been some rough patches with the Coconut Grove Playhouse deal. But I don’t think that detracts from the fact that people in each of these communities recognized that value that these arts organizations had for them and sought to revive them. Each perceived a void that existed when the organizations closed and enough of an unmeet need to warrant restoration.

Yes, there are a number of arts organizations that close every year never to return, but there have also been some prominent resurrections like these. The Pasadena Playhouse declared bankruptcy in 2010, emerged from it 4 months later and had a $350,000 surplus after the 2010-11 season. (I hadn’t included them as an earlier example because they never closed and dissolved as an organization.) I think it may be too early to declare the arts a dying concern quite yet.

Part of me applauds the prudence of groups like the one that is reopening the Studio Arena for heading in a new direction instead of attempting to replicate the past. Still, even though one of the complaints about the old Studio Arena was that it didn’t employ many local actors, it is a shame that Buffalo has fewer professional acting companies. Granted, the stories about the revival indicate that they looking to book shows with two week runs interspersed with university productions and one night engagements so perhaps there is an opportunity for acting companies to produce. Overall, I think the range of programming envisioned for the space will be beneficial for the community.

On a related note, I was wondering if non-profits being engaged to run the facilities of other non-profits is an emerging trend. Admittedly, it may be commonplace and I have simply been unaware of it until recently. Feel free to correct me.

One of my former employers, Appel Farm Arts and Music Center, was recently asked to take over the management of the nearby Landis Theater by that theater’s board.

I was proud of my friends at Appel Farm for having their expertise recognized. If this is an emerging trend, then I will be doubly proud of them for being on the leading edge of it.

In case I actually have to explain the title of this post:

Business Models, State of the Arts

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Recognizing Your Customers

May 8, 2012

by:

Joe Patti

There has been a post on The Drucker Exchange that has been nagging at the edge of my unconscious for a couple weeks now. Actually, it was one line from a news piece about how the Massachusetts Department of Transportation has been able to replace bridges in days rather than years.

“The highway department didn’t use to see the drivers as customers,” Frank DePaola, administrator of the highway division for the department, told the Times. “For a while there, the highway department was so focused on construction and road projects, it’s almost as if the contractors became their customers.”

There is obviously a lesson here for all businesses, including arts organizations about taking a step back and re-evaluating who your customer is. Often times it is multiple people.

Adam Thurman illustrated this in a post he made yesterday about buying a suit.

“He told me that he understood that no one really needs a suit…
[…]
He understood that people aren’t really paying for a suit, they are paying to work with a person that truly gives a damn about how they look. They are paying for the feeling they get when they look good.

It takes a certain humility to embrace that thought. It takes a humble artist to understand that it isn’t all about her or her art, it’s about the audience and the feeling they get from the experience.”

I actually took the time to follow a link in the Drucker Exchange post to one of Peter Drucker’s books, Management: Tasks, Responsibilities, Practices where he talks about the fact that there are often many customers that have to be pleased. For example, in some cases, it might be both the consumer and a government regulator, each of which have vastly different definitions of what they value.

Another example Drucker gives addresses how people’s priorities change over time–a teenage girl wants the most stylish shoes with price being a lesser concern and durability being of no concern. Her older sister (or the same girl in a few years) will have these same priorities in different proportions.

Arts organizations have seen this effect. When people reach a certain age, they tend to gravitate toward the arts more frequently than when they were younger because their priorities change. The challenge being faced now is that overall social priorities have gradually shifted over time as well so while people’s priorities still mature over time, the way they choose to express those priorities are manifesting in a different manner.

So in the context of all this, one of the challenges I constantly face in serving my customers is the perception that our theatre is hard to find and get to. Even though I recognize this is a need to be served, it really confounds me and is therefore somewhat akin to my not recognizing who my customers are.

There are standard department of transportation road signs directing people to us from 2-3 miles out. To get to the theatre from the highway, you make a right, go three lights, make left, go to the bottom of the hill, make a right, make a left and you are pretty much delivered to the campus. It is generally straight drives and right angles. There are no confusing one way streets to navigate. Everything is well lit and on major thoroughfares with regular signs. Parking is free and plentiful.

I understand that people might overlook the signs, obvious though they are. We offer directions and maps for download off our website that include reverse directions so that you can get back home. We have copies of those directions available in the lobby as well as people depart.

We have a dedicated directions line you can direct dial to, which from the feedback we have gotten, I suspect people are listening to on their cellphones as they drive.

My suspicion is that “hard to find” really means they are unfamiliar with the location because they don’t drive by the neighborhood on a regular basis. We are separated from the local retail area by an interstate and there is no reason to drive across unless you attend school or live in the neighborhood.

The other problem is that most people probably use GPS or Google Maps instead of checking our website for directions. Unfortunately, the shortest distance route actually makes you get off the highway three miles early and takes you through a zillion stop lights. At certain times of the day, that route can easily add an hour travel time due to traffic.

These aren’t things I can solve, though I am always looking for options. One thing I will try to do is communicate the sources of reliable information more frequently via various channels before people embark on a trip to the theatre.

If anyone has suggestions or stories of how you solved this sort of problem, I would love to hear about them.

Audience Relations

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