Management vs. Leadership Debate

by:

Joe Patti

Since I have been exploring leadership in the arts recently I was interested to see that Drew McManus over at Adaptistration was writing about three executive styles- managers, leaders and builders. Today he dealt with the first two. Initially, I didn’t feel the need to post about his entry other than a “Hey, check this out,” until I started pondering it.

The thing that struck me the most was that he didn’t characterize being a leader as the ideal and suggested that, in fact, such a person could be detrimental to organizational success.

Unfortunately, a Leader’s strengths often pull double duty by serving as their weakness. An over reliance on senior staff can put the administration in jeopardy if personnel turnover is too high. And since most Leaders tend to under-perform when directly managing certain aspects of the organization they end up spending inordinate amounts of time keeping the organization running. The result is an organization that suffers from continually falling short of their goals and an executive leader suffering from a severe case of burnout.

Usually I have seen managers and leaders compared as in this article where managers are listed as “Perpetuates group conflicts” and “Doesn’t insure imagination, creativity, or ethical behavior” vs. leaders who “Works to develop harmonious interpersonal relationships” and “Uses personal power to influence the thoughts and actions of others.” (Note: Yes, article was written in 1996, but it was updated a few months ago and an update article written in 2003 did not change this view.)

This site too, suggests that one should aim to be a leader rather than a manager.

What Drew was writing made sense to me. A lot more sense than the many articles I have read throughout my life urging one to eschew managing in favor of solely cultivating leadership traits. So I started looking around for what people were saying about leadership vs. management. Not only did I find the websites linked to above, but some sites that support Drew’s like Mulhauser Consulting, Ltd. which bases their view on empirical studies.

I also came across this entry on Management Craft blog which seemed to lay out the whole leadership vs. management debate practically. (Comments are very interested too) The writer, Lisa Haneberg makes an interesting observation that:

“There is a shortage of great management in many of today’s corporations. Perhaps the management vs. leadership mindset is one reason for this. Leadership is certainly the “sexier” of the two and I wonder if some have abandoned developing excellent management skills because they want to be a leader.”

(Note: Somehow I neglected the link to the Management Craft blog entry when I first wrote this entry.)

Technology Tip-Google Word Processing

by:

Joe Patti

Came across this bit of information before but forgot to write about it.

Google has a word processing program which is reputed to be as good as MS Word in terms of its features. One benefit it has over Word though is that multiple people can work on the same document simultaneously from different places. No more having to create a read-only copy if someone else is working on a document you want to view.

This has great potential for a lot of different people. Students can work on different sections of papers together while sitting side by side or in the comfort of their own homes, perhaps chatting about each segment using an instant messaging program.

Likewise for arts organizations, different people can work on different sections of a grant proposal narrative at the same time while referencing stats and language the lead writer is using. The online storage reportedly saves as information is being typed rather than at programmed intervals. Google Docs also allows people to telecommute from home or lets a traveling supervisor check on progress, proof and edit from different time zones without worrying about whether software at their destination will be compatible.

A number of years ago I was reading an article that suggested one day our personal computers would regress back to essentially being work stations again with all our software and information processing being accessed from central host locations over the Internet. It looks like that is drawing closer to being true.

On the other hand, given that Google seems to save information on every search conducted via their service, you may want to consider just how sensitive the information you are typing into their word processors and spreadsheets might be. Since most of your financial information is available on Guidestar if you are a non-profit, having that information floating around probably isn’t too big a concern. You probably want to forgo using Google Docs to write a report to a lawyer detailing financial malfeasance though.

Humbling Email Experience

by:

Joe Patti

I was over at Arts Marketing blog last week catching up on Chad Bauman’s posts. One of his January posts contained some rules for administering bulk email lists. I looked over what he suggested and felt proud of myself for coming to many of those some conclusions on my own.

The next day I went in to work and reviewed the report for an email I had sent to my Listserv list the evening before. There was a long list of email address with the error message “Excessive Spam Content Detected” I had blatantly broken the rule about not using keywords common to spam in the subject line.

Now in my defense, I always do a test email to my work and two personal email address and the email passed those spam filters. It also passed through Yahoo and Hotmail filters so following Chad’s tip about using them as tests wouldn’t have helped. My email didn’t meet with the approval of the local Time Warner RoadRunner filter and that represents a pretty large chunk of folks.

What were the offending words you ask? One of the groups of musicians we are presenting boasted in an interview that they aimed to make people lose 20 lbs. by the end of the night through dancing. Thinking this was a good hook, my email subject line blared “Lose Weight with Band X at MyTheatre.”

In the message body I explained the boast, talked about the group a little and gave the ticket information which is probably why it got through most other filters. The timing was a little humbling given that I had been so smug about having already divined the guidelines.

Knowing the guidelines and following them are two different thing though, eh? Just goes to prove you should always approach what appears to be information with which you are overly familiar with an open mind.

Little Somethin On the Side

by:

Joe Patti

There is a story bouncing around the philanthropy blogs about some shenanigans at MOMA that the IRS is looking into. The NY Times reported that Museum Director Glenn Lowry was getting quite a bit of money on the side from two board members-$35,800 to $3.5 million a year, according to Trent Stamp’s Take blog. (And the Times article which I somehow missed on first read and writing.)

The fact this sort of thing worries me is probably as irrational as people who worry about the federal estate tax. Most non-profits (and wealthy folks) will never earn enough money in a year to warrant the attention of the IRS. My concern is that governments will start sniffing around local arts organizations that appear to be doing well (though in relation to MoMA, aren’t even in the same neighborhood) with an eye to fines or rescinding non-profit status.

The Pittsburgh Post Gazette (via Artsjournal.com) had an article today about how the city was looking to tax non-profits by getting them to commit to donating a certain amount every year to the city.

Even if it is in the name of assuring good governance, the scrutiny will further burden organizations already short on resources as they struggle to prove that their greatest wish is that they had a relationship with people with enough money make non-compliance with tax code a reality.

Worse, these type of stories erode the perception among the public at large that non-profit arts organizations can be good custodians of their trust and the thousands of small donations that make a difference in the programs the organizations offer.

There are other troubling governance concerns as Jack Siegel at Charity Governance blog points out. (my emphasis)

“It is very troubling that two directors are funding side payments to an executive director, particularly if this was not widely known by other board members. We don’t know how much the full board knew. Let’s be honest, however, the executive director has a lot influence in shaping any board’s view of the institution and why the board should approve certain actions, but not others. If a couple of board members are making side payments to the executive director without the knowledge of other board members, the executive director has an incentive to emphasize his benefactors’ agenda when interacting with the full board. In other words, the executive director risks becoming a toady. As a consequence, the full board may no longer be getting the benefit of the executive director’s best or impartial judgment.”