The Need For More Marketing To Older Audiences

by:

Joe Patti

Last week there was an article on Salon with the click bait-y title, “Stop buying old Bob Dylan albums: “Every time somebody buys a reissue, they’re just taking money away from new musicians.” I started to get a little worked up thinking that money not spent on reissues wasn’t automatically going to be redirected to newer releases.

As you might have inferred, the argument being made was a bit more complex than that. The article was an interview with Wall Street Journal pop music critic Jim Fusilli who suggested one of the reasons why you think the music of your youth was better than the crap they are playing today is that:

I don’t think the industry knows how to market music to grown-ups. When you reach a certain plateau in life and you have family and a career, when you’re involved in your community, you measure things in a different way and your affiliation with pop culture doesn’t matter as much anymore. So music ceases to be a part of your identity. It’s just music. You’re not looking for heroes at a certain stage in life. You’re just looking to hear something that excites and stimulates you. And I don’t know that the industry knows how to talk to those people. I don’t think the industry knows how to hand a grown-up a piece of music and say, This is really good for the following reasons, and none of those reasons has anything to do with clothes or hair or who they’re dating or whatever.

[…]

Maybe this is an unfair example. I don’t know the guy, so I’m not picking on him. But Don Henley put out that album last year, and it got a lot of buzz. Why did it get a lot of buzz? Because he used to be in the Eagles. Anybody who follows Americana and traditional country can tell you that there are 50 better albums than “Cass County.” Totally accessible work, with traditional storytelling, great vocals, great arrangements, absolutely proving that the art of songwriting is still alive. But then there’s Don Henley everywhere. Maybe this is harsh, but maybe the industry thinks it should throw a bone to grown-ups. Rather than saying this is an excellent album by a new artist, they just say, Here’s the new Don Henley.

If nothing else, Fusilli’s arguments deserve some consideration and reflection to determine how valid they are.

When I was thinking about this interview over the weekend, I wondered, with all the complaints about how arts marketing and programming are so focused on the older generation, did I really want to write a post saying the music industry needed to do more to connect with the older generation?

In some respects, it makes good sense and might be beneficial for arts organizations. If you can raise interest for recent music in your current, older audience demographic, it is easier to make a case for those groups to boards of directors/programming committees. Maybe this results in programming that is attractive to the wider age demographic everyone says non-profit arts orgs should be serving.

Frequently the conversation about marketing the arts is about attracting a younger audience to works enjoyed by an older audience. Or the focus is on providing programming that the younger generation can connect with.

What I think may be the unspoken thought behind these idea is wanting to have programming that our current audience likes that also has an appeal to younger audiences. How often is the converse employed as a programming philosophy– what the younger audience likes is what we try to make appealing to older audiences?

Being realistic, it is safer economically to try to supplement your core audience with those that may have related interests than the reverse. You can also find success by deciding to focus an event entirely on a non-core audience without any attempt to involve your core audience.

But deciding you are going to start to do a little programming for a non-core audience and try to generate buy-in from your core audience? That can be risky and scary. Not to mention it might force an examination of the double standard behind expecting young people should be open to experiencing ballet but not expecting older audiences to be open to experiencing b-boying/b-girling.

How the shift in music marketing implied in the interview might be accomplished, I am not entirely sure. I feel like it could be more easily accomplished nowadays when distribution channels and gatekeeping are more decentralized than in the past. However, those same conditions also provide the opportunity for a greater focus on appealing to a specific niche to the detriment of uniting the larger community behind an artist.

Arts organizations would still need to change aspects of their marketing in order to correspond to the larger effort to attract a wider audience. My guess is different aspects of an artist would be magnified for different audiences. As Fusilli points out, grown-ups identity isn’t as tied to music as it is for young adults.

I wonder if there were any lessons for music companies to be learned from the attempts arts organizations have made to attract wider audiences. I suspect there are a lot of excellent ideas out there that have suffered from lack of both resources and ability/will to commit long term.

This Painting Best Viewed From Downward Facing Dog

by:

Joe Patti

With the news that people are increasingly valuing a degree of interactivity in their cultural experiences sitting in the back of my mind, I have been keeping my eyes open for interesting practices.

One thing that recently came to my attention was a program the Spartanburg Art Museum is creating for “art-savvy senior.”

Yeah, everyone is concentrating on attracting younger audiences, but you can’t ignore the fact the Baby Boomer generation is retiring and looking for things to do.

There is much to like about this new Classic Contemporaries program. Perhaps one of the most appealing aspects is that there really isn’t any of the usual cliche terminology in the name that implies it is for senior citizens. This may impede some of their communication efforts, but for those who feel 70 is the new 50, it may resonate more closely with their self image.

The first event connected with the Classic Contemporaries program is the museum’s Cognitive Dissonance show.

“Four main components within the Classic Contemporaries program bring education, socializing, and creative exploration together. Participants will take part in a presentation that gives some historical background to the medium of ceramics, followed by a tour of the current exhibition, Cognitive Dissonance. Lunch is served, and for those feeling encouraged to stretch their creative muscles, there is time to learn about working with ceramics in an informal studio setting.”

Their planned activities include elements things that people value in an arts and cultural experience – expanding knowledge, socialization, opportunity for hands on participation and food.

Poking around the rest of their site, I was interested to see they offered a class in making ceramic sushi serving trays, plates, soy sauce dishes and tea cups culminating in a sushi party at the last class meeting.

Apparently every other Wednesday, they hold yoga classes in their gallery amid the art works. If nothing else, Uttanasana pose will give participants a new perspective on the works around them.

I am sure there are a lot of arts organizations out there offering a lot of fun and interesting activities that I haven’t heard of. My guess is that many readers haven’t heard of them either so please feel free to share some ideas and examples.

Artists Make Great Tour Guides

by:

Joe Patti

A couple days ago, CityLab had an article about a fledgling sharing economy start up called Lokafy that pairs tourists with local residents willing to act as tour guides to the “real” areas of their city. Lokafy is so fledgling that it is only in Paris and Toronto with plans to shortly start the service in New York City.

What grabbed my attention about Lokafy was that they value people with artistic temperaments as guides.

Samra recruits “Lokafyers” through the “creative gigs” section on Craigslist. “I think it’s really great for travelers to meet the artists in a city because artists are the ones who kind of step back and interpret life and soak in what’s going on around them,” she says. She views the local guides as something between a tour leader and a friend.

Travelers can expect to see the hidden gems, says Samra. In Toronto, one Lokafyer took her guests to St. Lawrence Market by way of side streets so that they could see street art they may have overlooked.

This concept appealed to me on many levels. It provides a little flexible employment for people, especially artists. It exposes tourists to the work of local artists and helps them become invested in the city in ways they might not have on the usual tourist circuit.

It also gives creatives an opportunity to practice talking to regular people about art, allowing them to make mistakes and get feedback in a relatively low stakes environment.

As with other sharing economy services, I wondered in the back of my mind if this service would be able to scale up and still maintain its intimate connection with tourists. Just as real estate companies have come to dominate AirBnB listings in some cities, tour operators may end up taking advantage of the Lokafy’s image to the point where tourists frequently find that their local tour guide has ushered them on to a full tour bus.

It occurred to me that the value of this idea goes beyond tourism. Even if Lokafy doesn’t take off or spread to smaller cities around the U.S., a similar service sponsored out of the chamber of commerce, local arts council or convention and visitor’s bureau would be great for new residents.

Just moved to Columbus, OH; Birmingham, AL; Chattanooga, TN and want to get to know your city but don’t really know where to begin?

What if you could get a pre-screened personal guide to take you around to many interesting corners of the city, point out hidden treasures and provide historical insight into things you see everyday on the way to work, deepening your appreciation of your new home in ways the printed/web visitors’ guides can’t?

Only problem I see with this program becoming popular is that either: 1) You become good friends with the person who hired you as a tour guide. So should you be charging them to hang out tomorrow? or;

2) Your current friends think you are so awesome they want you to give tours to their friends and family for free, or;

3) Just like with your art practice, people think you shouldn’t need to be paid to have fun, ignoring the fact that you have spent time scrupulously assembling notes and plans for different neighborhoods.

If you have been reading my blog for the last year or so, I see this as an extension of the general “talking to strangers” concept I have been collecting and making attempts to implement.

Is This Organization Big Enough For The Two Of Us?

by:

Joe Patti

I don’t recall what originally brought it to my attention or caused me to read it more closely, but the Executive Director job search announcement for Forecast Public Art struck me as interesting.

Forecast is looking for a new executive director because the founding executive director is stepping down after 38 years to become the Director of Community Services. At first, I thought this might be part of a leadership succession plan where the former executive director would be around as a resource as he transitioned into retirement.

However, after reading the press release on the matter, the narrative I was making up in my head about the situation changed. Based on the statement that Forecast has “seen an increase in the demand for its public art community services,” I started to think that executive director Jack Becker decided that community services work was where his passions really lay versus the other efforts Forecast pursues.

The truth may be a combination of both or something else altogether. If anyone has any additional information, I would love to know.

Regardless of the real reasons, how arts organizations handle leadership issues is an area of interest for me so I would like to see how things turn out. It may require a fair bit of discipline on the part of many people to look (or direct others) to someone else for leadership decisions after 38 years of one person holding the executive position.

Just two months ago, I wrote a piece for ArtsHacker that dealt with conducting searches for non-profit executives. In that post I included a link to an excellent Nonprofit Executive Succession-Planning Toolkit put together by the Federal Reserve Bank of Kansas City.

While useful in every succession situation, it may be particularly applicable in the case of Forecast because it contains a self-reflection questionnaire designed for the departing executive. One of the things it asks is what the departing executive envisions their relationship with the organization to be in the future, a question which covers everything from a complete split to emeritus status to a continued daily role such as the one at Forecast.

There are also tools and advice in both the toolkit and other resources I link to in the post to help guide the board of directors through various different scenarios that sees the executive depart.