Shrinking The Universe

As you read or listen to the news you probably hear a lot about how MySpace.com is getting bigger and bigger and even bigger still. You may also hear about how the whole point of joining is to see how many friends you can accumulate.

It may come as a surprise to you that Six Apart, the folks who brought you the Typepad, Movable Type and LiveJournal are offering a new social network service intended to limit what you blog to a small number of people. (Though that was the intent of Myspace.com too)

It took me a few minutes to realize that Six Apart was doing the smart thing and not trying to compete with MySpace.com but rather was going after the market of people who didn’t want to be associated with MySpace’s size and controversies.

The new free service called Vox promises highly customizable privacy features which lets you set limits on specific entries, photos and videos or globally restrict everything you do.

If this is true, there are some great applications for arts organizations. It can be used for a members-only site to let subscribers know about specific specials offers coming up. Not that I would encourage any more appearances of stratified levels of elitism in the arts, you could also set different levels of access for different groups of people. One area for subscribers only, another for donors who subscriber perhaps. (Although it appears that the only categories you can use are the pre-set family and/or friend, I will bet future versions will have customizable categories if they are smart.)

Another use might be for inexpensive project management and information sharing. Directors and designers located around the world geographically could share information at initial stages of performance planning. Script revisions can be posted as they are produced. Design sketches can be shared. The light grid and stage dimensions and inventory lists can always be stored there for continual reference. A choreographer can film what he/she envisions for dance and fight scenes and post it for comments.

The more I think about it, the more convinced I am that something like what I proposed in my last entry can be viable. Whether it is something open to the whole world like Myspace, smaller like Vox or all the blogs and websites in between, people want to express themselves to others. It’s in the music collections on iPods, YouTube videos included on webpages, and lists of favorite everythings in the margins. People are curating what they like and want to show it off.

People may view a chance to do live collaborating with a noted arts group as an opportunity to have a little respectability rub off on them and may jump at the chance. Some may be a little more reticent to become involved. Just as there is a place on the web for people who want to boast about having lotsa friends, groups that tailor their interactive programs for the talented but shy can find interested audience-partners, too.

Interactivity for the Future…

As I promised yesterday, I have a couple ideas about the direction things could go in terms of interactivity in the arts. As I had said, I think the format and perhaps physical environment in which new events might happen will have to change. I can see them happening in smaller theatres, but it is difficult to have a really interactive event in a huge hall seating 2400 people.

A couple years ago I did an entry where I imagined at one time we would be able to plug in and experience a performance from the point of view of the performer. Among the many alluring benefits might be experiencing the performance opposite an attractive romantic lead whereby you saw yourself being kissed by the person.

Since then I have come to see possibilities in other areas that are more immediately achievable. With the rise in iPod ownership these days as well as the ease of processing and projecting video on computers I don’t think it is beyond the realm of possibility that in the next few years we will see performances where people are encouraged to bring music, images and video to a show in the iPod in order to contribute to it.

It might start out simple and small with people encouraged to go online to read a single scene and then either send in music/images/video that are appropriate for that scene. At the performance the audience might see or hear the submitted material underscore the action.

In time, as technology improved and performance groups refined their technique for assessing and integrating donated material into the performance, we might see events where people enter the theatre, download their offerings at the door and see/hear material being added to the show on the fly throughout the performance.

A creative team for a theatrical work may not only include the director and choreographer but a new position of technology integrator-a person who chooses among multimedia materials within the director’s umbrella vision to support a performance with new music/images/video every night.

This is the sort of practice I think would get people deeply involved if they were excited by it. People might get enthusiastic enough to go online and read the script, check out the costume sketches, etc., in advance so they could review their iPod library and then submit something along with suggestions about where it might best be included in the show.

What would really be fabulous, given copyright restrictions which would necessitate having an ASCAP/BMI license to cover music, is if people started composing their own music or shooting photos and video to contribute to a performance. The way things are going the lines of intellectual property ownership are blurring. The idea of directors and designers owning their work is probably going to morph into a communal ownership. Might be better to tap into this energy and involve the community rather than to let them appropriate it for their own ends.

Yes, it would be labor intensive as all get out at first for all sides involved until the whole process essentially got invented. You can certainly see this type of thing coming out of the smaller experimental spaces and then going mainstream. But there is so much potential for really connecting back with audiences by giving them involvement and ownership that they may become highly interested in participating even if the final product is presented in the current passive viewing state. (Though I bet that situation evolves by itself as a by product of new efforts.)

One of the most exciting things about art of any kind is that different people see it from different perspectives. The problem we have run into of late is that the general message people get is that there is only way correct way to interpret the art you see. By involving the community you can acknowledge the validity of these different visions and even recognize that someone touched upon an option you had never considered. There are some visions you may never use like the suggestion of zombies in the graveyard scene of Hamlet.

Other things you will use and little by little people will feel they have the capacity to understand and participate in the arts. Initial contributions may contain more dross than gold but as people feel more comfortable and familiar with the way design concepts are generated they will chuckle about the zombie ideas and make suggestions with real promise. (Of course, same qualification as yesterday, those who feel motivated to improve will do so.)

Yesterday as I closing my entry and was thinking about my promise to talk about this idea for interactivity, I knew I wanted to talk about how the great thing about art is that different things jump out at people as significant/appealing about the work.

Imagine my delight then when I received an email this morning that illustrated just that. Michael Clark at ShowBizRadio.net which features internet reviews for Washington D.C. area read yesterday’s entry and latched on to the paragraph about “Blogging on the internet is opening up new opportunities. It is allowing educated people who have never been hired by a newspaper to speak.”

The general topic about that entry wasn’t really about internet reviews. I didn’t even know I was going to even reference internet reviews until shortly after I realized what the question “How do you remember all those lines?” was indicative of. When I did write about internet reviews I was actually imagining the reviews I have read that said the show sucked when it was pretty clear that the cause was a friend/significant other had dragged someone to a romance/action/foreign film/symphony/ballet… that the person didn’t want to see to begin with.

Right after giving me permission to quote his email, Michael wrote that I must be talking about his website among others. He then continued to write a fairly long email that I haven’t had time to fully digest yet. Later in the day he sent me a link from The Guardian Unlimited dealing with the issue of newspaper reviewers vs. internet reviewers. (Though mostly book reviewers.)

I am not saying Butts In The Seats is a work of art. But what I thought was a minor theme to support my larger argument appeared to be an important point for someone else. In the next few days I anticipate we will be interacting a bit more. See, it is working already! Just as I said!

Only downside is that by the very nature of this interaction, I don’t anticipate that it will lead to us getting away from the screens in our homes which was the ideal of yesterday’s entry. But you gotta start somewhere.

Don’t Look Back

For awhile now I have been pondering the 20/20 hindsight elevation of past practices in the arts as a yardstick by which we should measure the current situation. I often find fault with the reasoning, as do many others, when people start using the phrasing “if only people would do X” to propose that seats would fill as a result.

Recently though people have been using the same thought processes about behavior at arts events and I am just as uneasy about it. The example of the audience being rowdy in Mozart’s day is often called to justify why people shouldn’t be glared at when they clap between orchestra movements. Andrew Taylor had entries on his Artful Manager blog a couple weeks ago citing that people used to interact and talk more during performances before the 19th century placed the audiences in a position of being performed at.

I’m not saying that people should be glared at for clapping or that audiences should be passive receivers. I think the current situation is sitting at an extreme and needs to move toward a happen medium. I just don’t agree with wistfully looking to the past for guidance.

When I think back to the times people are evoking, I wonder how much respect the performer received. As an undergrad I did a research paper on Shakespearean actors and it was a testament to an actor’s power if he could make the audience and food vendors stop and quiet down.

I wonder how many great composers and musicians went undiscovered because their efforts were drown out by chatter in a concert hall or in a salon where they were providing background music.

It seems to me a good thing that audiences started to take a respectful posture toward artists. I do agree with the observation Taylor cites about the arts ending up being placed on too much of a pedestal. A middle ground between ignoring and enshrining needs to be found.

The fact that one of the most frequently asked questions at a play Q&A is “How did you memorize all those lines?” just proves to me that audiences are too far divorced from the arts and the process. That they marvel at memorization means they lack the tools or confidence to evaluate much of anything else happening on stage. The absence of that question would herald great things to me.

The irony is that the methodology for assessing works is fairly highly developed and thanks to the internet, becoming more democratic. When I was researching for that Shakespearean actors paper the one thing I noticed and still remember to this day was that the great actors of yore could do no wrong and could cure cancer with their inspired recitations. As time progressed the actors’ performances started to develop flaws until they became downright human. (Perhaps too much so in the case of the Barrymores.)

As time has progressed, some people have developed skills at assessing performances and were able to critique and criticize. While I think most people have an innate sense of quality, most don’t know what specifically about the performance is good or bad. People have relied on reviewers to tell them what is quality further reinforcing their isolation from the arts.

Blogging on the internet is opening up new opportunities. It is allowing educated people who have never been hired by a newspaper to speak. It is providing a forum for people who have never expressed an opinion publically. Most of what this latter group produces is godawful. And unless they are motivated to improve their technique by internal or external forces, it is going to remain godawful. They are taking the first step to becoming engaged though.

Ultimately, I think trying to go back and make the arts as we know them interactive is futile. The horse has left the barn on that one. I think it might be possible to make it more interactive, but not too much more so in the current physical environments. People have become used to the spectator format for entertainment. If they are fidgeting in their seats it is because they want their experience tailored specifically for them.

On surveys for attendance at movie theaters one of the top reasons people say they aren’t going to the multiplex is that there is too much noise in the theater. Now with a big screen TV at home, they have an alternative choice to the movie theater. Chances are there is a good bit of noise at home but they can shush the kids at home.

The same is true for experiences where you expect a lot of noise. A recent article in the local paper said attendance at the university football games has been dropping steadily while subscriptions to the pay per view for the games has been rising. People have cited the fact that it is cheaper to have a bunch of people gather around their big screen at home than to buy tickets. They also talk about the comfort and convenience of cooking at home and watching in air conditioning.

I have some ideas which I will share tomorrow about how to get people interested in leaving their homes. As I mentioned before, I think the future of live performance will be found in different physical surroundings which are more conducive to interaction. I also think the performance space and discipline may be called by a different name to avoid negative connotations that terms like “theater” might present when trying to convince people to leave their big screen TV.

Offsetting the East German Judge in Interviews

If you haven’t run into this new trend in hiring, you may find this interesting as a sign of things to come. If you have ever sat on a search committee, you know that sometimes some folks divert from the rest of the group in their assessment because they didn’t like something about the way a question was answered.

Apparently, other people recognize this situation as well and have sued companies suggesting that some committee members were prejudiced against them due to their appearance, the ethnicity suggested by their name, their voice, etc,.

To stave off any accusation of subjectivity in the hiring process, companies are trying to make committees stick to strict criteria in hiring. I recently had to adhere to these new standards in a search we did.

What the Human Resource office is having us do is not only submit questions for them to review but also the answers we expect. For each question we have to suggest a five point answer, a three point answer and a one point answer. This leaves a little bit of gray area between answers for people with experience sets you didn’t anticipate that fall somewhere in between.

Now I will admit, the Human Resource folks have been pretty good in the past with weeding out irrelevant questions. For example, if you are a rental house which has broadway shows, opera, ballet, rock and country concerts come through every year, where on your scale does person who likes broadway and rock, doesn’t care for opera and ballet and likes some country acts rate? Will these answers really offset years of intensive experience? And do you really think this answer will have any bearing on how good a job someone does focusing lights?

While it is annoying to have people scrutinizing your answers now as well, I guess it does help to clarify what you value in a candidate when you rate what answers make a person more valuable to your organization than others.

What this process doesn’t allow is the awarding of extra points to people for unanticipated answers that are discovered in the course of an interview. Most of the committee might ignore the mention of a kid friendly attitude, but the education director might latch on to it as a positive sign for a newly implemented mentoring program. The candidate is therefore more valuable to the education director and might rate higher if not for the rigid guidelines of scoring.

The other danger is that this process rewards having all the right answers. I was once on a search committee where I thought the most promising candidate was spouting a little too much of the latest jargon and theories, but was pretty good for the most part. Almost everyone rated him high based on his answers, but one guy was skeptical in the face of what he admitted were strong answers.

His suspicion lead to some specific questions of references and others that revealed a person who talked a good game but wasn’t very substantial (and perhaps a little deceitful) otherwise.

In a system that placed a heavy value on scores only in an attempt to be objective, I wonder if his intuition would have been heeded. If it hadn’t our company might have ended up trying to find a way to get rid of an undesirable employee which is a lot tougher than not hiring him.

General Musings on Fart Jokes

I apologize for falling down a little on my entries last week. My writing suffered a little from the need for crisis management and the onset of a cold.

The cold still has its teeth set in me so I am going to tend toward some lighter observations rather than deeper musings. Mainly, I thought I would share a little bit of my experience this weekend because the confluence of events is a reminder of just how interesting live performance can be.

We were just entering the final weekend performing Mary Zimmerman’s The Arabian Nights (great play) when we got word that the woman who does the opening lines of the show was rear ended by a large truck and taken to the hospital.

The difficult decisionmaking process involving the director, choreographer and I discussing whom to replace her with throughout the play was made even harder by one of the actors. She took it upon herself to decide who would be the replacement, discussed this among the other actors and called the fight choreographer and asked him to come in to re-block the scene.

A cautionary tale I guess against casting people who REALLY want to be the assistant director.

The other thing that happened was that we got a review that was something of a mixed blessing. It was the best review we had gotten from this particular critic ever and was especially gratifying given that the shows reviewed in the paper the day before were awful. We had gone to great lengths to warn the public via various media that there are mature themes in the show and make it clear there the tales of Aladdin, Sinbad or Ali Baba and the 40 Thieves were not included.

Alas, the review talked about how much great fun there was for kids in the show in the story of Abu Hasan’s fart. This was echoed in the newspaper’s Saturday theatre round up. Apparently he felt this mitigated the sexual content and graphic violence that bookended the story for an hour before and hour after.

We did have people walk away from the box office with their children when we warned them and a few people who asked for refunds after thinking better of their decision while awaiting the start of the show. To date we haven’t had any complaints about the content.

My last little observation is about the fart joke. The story about Abu Hasan is that he eats a lot of chickpeas and then lets loose a great fart at his wedding. Mortified, he goes to India for 7 years and then returns thinking no one remembers him. As he passes a woman and her children, he hears each one asking when they were born. Most of the answers are mundane but to the last, the mother answers she was born the year of Abu Hasan’s great fart.

Funny, yes, but not worth note, eh? As far as I can tell from my research, the story has been a part of the 1001 Arabian Nights collection since before the European translations. What is interesting though is that it bears a striking resemblance to a supposed true story about the Earl of Oxford and Queen Elizabeth I recorded by John Aubrey in his Brief Lives:

“When the Earl made a low obeisance to the Queen, he happened to let go a fart, at which he was so ashamed that he left the country for 7 years. At his return the Queen welcomed him and said, “My lord, I had forgot the fart”

I am just interested in the origins of the story and the direction it travelled. Certainly, fart jokes are universal but these are so similar that I wonder if Aubrey made it up or was repeating an anecdote he had heard originating in the Arab world. Likewise, I wonder if the story moved with merchants to the Middle East and got incorporated into the collection of stories there.

It may seem silly to wonder about such picayune things, but it is upon these sort of musings that books and plays get written.
(Though if someone knows the true story, I wouldn’t mind having my romantic notations dissolved.)

Venture Capital and Stock Trading for Non-Profits

Slate Magazine is running a series this week on non-profit philanthropy and they are presenting some interesting ideas about how non-profits can benefit from common activities of the for-profit world.

One article talks about how Venture Philanthropists are using the venture capitalist model to help non-profits by providing support and guidance for increasing organizational capacity rather than operating funding.

The involvement of venture philanthropists seems rather recent. Venture Philanthrophy Partners, which the article identifies as a leader in the field, was founded in June 2000. They are apparently still in the process of figuring out how the whole VP-Non-Profit relationship should work.

From their website:

We originally applied a venture capital model for investing in nonprofits, and have refined this approach by blending it with time-proven lessons from foundations and nonprofits. We invest to build institutional strength, providing large amounts of scarce growth capital.

VPP is strategic, highly engaged, and works to become a trusted advisor to the nonprofits in which we invest-it’s much more than writing a check.

Some may balk at the idea of being responsible to both a VP group and a board of directors for their performance. However, unlike a board of directors, a VP group will research a non-profit’s industry and business environment extensively before proffering advice and guidance.

Another article from Slate proposed an idea for a stock market for non-profits called Dynamic Deductions. You have to read the whole article to figure out exactly how it would work. But simply, a person would buy X amount worth of shares but doesn’t take a deduction until he sells the shares. If the share value goes up, you take a bigger deduction than you would have had you donated directly. If not, you take a smaller deduction.

The big way this would differ from the stock market is that under this proposal, a non-profit would get money everytime the stock changed hands rather than the one time infusion a for-profit gets at its initial public offering. (Excluding the times they purchase and resell their stock, of course.)

This option doesn’t exist as yet because there are no laws creating or governing such transactions. I also don’t claim to be a master of finance, but the concept as laid out here seems generally sound. Large businesses would probably be interested in participating in the markets because they could potentially increase the value of their tax deduction by buying low and selling high.

The one hitch that will probably emerge for most arts organizations is that they are so small that buying their dynamic deduction shares may not be attractive to most people due to the small volume traded and thus the small appreciation in deduction value.

A solution might be that all the arts organizations in a region or city might offer shares as the Minneapolis Arts Collective, for example and then split the proceeds. Such a relationship could be beneficial for all members of the regional collective since it would behoove each member to promote and collaborate with the others as a way of driving up the share price. The region or municipality benefits by gaining the reputation of being a cultural hot spot hopefully leading to the attraction of new businesses and residents (but hopefully not leading to gentrification and skyrocketing rents.)

A couple pitfalls though that I can see immediately. First, such a relationship might also serve to create pressure among the members to program for the least common denominator in order to keep the share price high. The large Broadway touring house that has always programmed to wide appeal and gotten large donations might fret now that they are financially grouped with the small experimental theatre or art museum whose offensive show is making national headlines weakening confidence in the collective and its share price.

If dynamic deductions or something similar emerges as the way to fund arts organizations and displaces donations by individuals, corporations and foundations, there is a danger that divergent voices may never be heard. People wanting to do edgy stuff in a small space would have to self-fund if direct donations fell out of practice.

Some might say there is a danger that such a scheme would cause non-profits to act like their for-profit kin and hide bad news even more than they do so now for fear of undermining share price and overstate number of people served (vs overstating earnings). The former is a distinct possibility. The latter not as much given many arts organizations are doing so on their final grant reports now.

The other pitfall that occurred to me is that Little Arts Organization reluctantly agrees that Big Art House will get a bigger cut of the share proceeds based on the argument that their prominence in the community will be the main driver of trading in their shares. Ten years down the road, having benefitted from the infusion of cash, Little Arts Organization has grown in prestige while Big Art House has waned a little. Little Arts demands a larger cut now that their reputation is a factor in the share price too. Bitter in-fighting wracks the collective causing members to withdraw and dissolve the relationship.

On the other hand, a real large organization might feel there is nothing to be gained by joining with smaller ones in this manner. The arts collectives may initially be comprised of equals sharing as such. If one grows larger than the others and demands a larger share, it is at least easier to argue they deserve it based on merit since they all started from the same general point. (Or who knows, the market these shares trade on on may classify non-profits like the NCAA sports teams and the burgeoning org might get moved up to Class II-B trading by analysts.)

Despite these potential problems, exploring alternative options like venture philanthropic support and dynamic deductions is absolutely worth doing. The funding environment isn’t getting any better and arts organizations already operate with a slight antagonism and suspicion toward each other. It is too early to tell if these options are even the right ones. Of the two I have mentioned here, one doesn’t exist and the other is still in the refining stages.

The need to discover a way to implement a constructive shift in the support mechanism for arts organization seems imminent. The idea of venture philanthropists excites me because it shows that very smart, very experienced people want to get involved and effect change. I like the general concept of the dynamic deductions more because it promises a degree of independence and pride you don’t get when you have to annually ask people for money.

E-Newsletters–Looks Easy Enough, Right?

I have had some of those “easy for you to say” moments the last few months and I thought I would relate my experience in the interest of the “Practical Solutions…” subheading of this blog. (And in the hope that someone out there has a better, practical solution!)

Over the summer I worked on putting together a way to send out an email newsletter to interested patrons on a monthly basis. Thus far we have sent out a sneak peek at the season email and three focused on the month ahead. I have been pleased at the response we have gotten reflected by the number of people who cite that as their source of information when buying tickets and by how much earlier we are selling tickets for upcoming events.

I have encouraged people to do this sort of thing in past entries and I do so again.

But, as I noted, it was easier to say than accomplish.

To make up my newsletter, I used Microsoft Word placing a photo in one cell of a table and the text in another. Word has an option to send to a mail recipient as HTML which moves everything to my email client ready to go. With the correct settings the text flows around the pictures nicely as the window of your email is re-sized and the font size will automatically be enlarged by anyone who has sight problems and has set their email program to do so.

The problem is, it looked good when I emailed to myself at work (where I use Microsoft Entourage), but what was sent to my home address looked strange. The font size would change from line to line and strange spaces appeared. People with Yahoo email accounts got entirely blank emails.

In an attempt to remedy this problem, I have tried to use Dreamweaver web publishing software and InDesign desktop publishing software to find a solution, but they don’t export information directly in the body of an email. (At least that I have discovered.)

One option is creating a PDF of the document with Adobe Acrobat. You can place the a PDF directly in the body of an email. The problem is while it looks great, it is static. Resizing the email window cuts off the text and the text doesn’t automatically enlarge in accordance with your settings. Also, the inserted PDF doesn’t always appear well or at all in some email clients.

What I settled on this past month was sending out the newsletter as an Acrobat attachment. Using the free Acrobat Reader, people could look at it more dependably and enlarge it as they needed. The problem with this approach is that there is no impact upon opening the email because of the lack of pictures. All they see is a note saying the newsletter is attached. I am counting on people to be interested enough to open the attachment and to download Acrobat Reader if they don’t have it already.

If anyone knows of a fairly cheap, quality solution, I would love to know about it. I did explore options with the university alumni association about how they send out their monthly e-newsletter. It turns out, they send out an email with story synopses and hyperlinks to a web page with the full story with big lovely pictures on it.

For me this has the same problem as the PDF attachment. Without persuasive visuals you are totally dependent on curiosity to get people to take action to explore further.

One last element of the “easier said” kind. Constantly updating an email list with additions and subtractions is a pain in the butt and offers many opportunities for mistakes. You can go the route of creating an address group in your email client which is honestly a pain to maintain, but there are other options.

One option that I blessedly have available to me is a Listserv. I send my newsletter to one listserv address and all the people subscribed to the list receive the email. You can set it up so people can join or leave by themselves and you can add or subtract them yourself either individually or en masse.

The software is readily available and pretty easy to install if you are a semi-tech geek and have an in-house mail server. If someone else hosts your mail server, they can probably set a listserv up for you. Even though they have a web interface for altering the settings it can take a little trial and error getting things set the way you like it. (Actually, the interface is easy enough to use, it is the manual/help files and the commands you have to enter that are about 10 years behind the times.) The license for the limited or standard software runs between $450 and $9000. If you figure out how much you would spend mailing out postcards every month, you will probably find it is worth it. (I am betting running a handful of lists will cost toward the lower end of the spectrum.)

Another option is to use an email marketing service like Constant Contact (I have never used them, but someone who has suggested them as a possible solution to my e-newsletter problem.) Essentially with services like this one you open an account and enter all your email addresses on their servers. They provide tools to categorize your addresses (subscribers, experimental series, donors who subscribe, etc) and even offer templates with which to create snazzy emails. Among the features they offer (and I haven’t read them all) is the ability to see how many emails were opened and how many people clicked on the links contained in them. Pricing seems pretty reasonable–$30 a month for 500-2500 addresses with unlimited emails a month.

One last thing to be aware of if you decide to explore the e-newsletter route is the CAN-SPAM law governing commercial emailing. Essentially it says you have to accurately identify who you are, why you are sending the email and offer an opportunity to opt-out in the future. For most arts organizations, an angry response and wholesale boycott of your programs will indicate you are not in compliance with the law long before you show up on the FTC’s radar.

Can It Happen Everywhere?

As I was perusing Artsjournal.com on Tuesday, I came across a link to an OpinionJournal.com article covering the Knight Foundation’s final report on their Magic of Music Initiative.

I have read earlier installations of this initiative and did an entry on Penelope McPhee’s remarks at an initiative retreat in 2002. What got me to read the final report sooner than later was a section of the news article that said that the final report concluded:

Free events drew crowds, but attendees did not later shell out money for tickets. Nor did the bountiful numbers who attended off-site concerts later patronize the box office. Outreach programs to new audiences also failed to get people to buy tickets.

What I wanted to know was is it the free events, off-site programs and outreach programs that don’t work or is it that people weren’t interested in buying tickets to the symphony but might do so for theatre or dance.

Long story short, the report doesn’t really say because none of those surveyed were asked questions which might reveal if different attitudes toward dance and theatre might exist. I suspect, however, that it might be that people don’t like the symphony. The study reports that large numbers of people regularly listened to classical music, but “did not consider the concert hall the preferred place to listen to it. The automobile was the single most frequently used venue for classical music, followed by the home.”

Absent a similar study for theatre and dance, it is difficult to say that it is the concert hall environment and not the prospect of having to pay that is the barrier to attendance.

One thing I did see as encouraging was the finding that “…only 6 percent of those interested in classical music considered themselves very knowledgeable about it, while more than half described themselves as “not very knowledgeable.” Still, it gave them enjoyment.”

I don’t quite know how to constructively exploit this attitude yet, but I find it heartening that people aren’t reluctant to experience something they don’t completely understand. They may not feel confident or even interested in going to see a performance at a concert hall, but people are actively choosing to listen in their cars and homes despite a perceived unknowable quality.

The road to converting people to paying attendees might run through paid performances in a different setting or context preceded by marketing with a message to visit our website or come talk to our trained volunteer staff who will help make you feel competent in a low intimidation environment. And I say this in connection with all arts disciplines, not just classical music.

There is huge amount of interesting stuff in this report. I am not going to go in depth with a discussion because Drew McManus has mentioned he was going to talk about it and I daresay he will do a better job of it than I would. I am sure he will touch upon how the near impossibility of getting the musical directors involved essentially hobbled the initiative right from the start. (But if he doesn’t, now you know a little about it and should read the final report.)

In the interests of getting people to take a look at the final report, I will say that the process the Knight Foundation went through to initially solicit proposals and the mistakes they realized they made in the timing and format of their RFP is fascinating. I also have only touched upon about 1/10th of their findings and mentioned nearly nothing about the successful and interesting things some orchestras did.

Yeah, the report is about 50 pages long (with lots of large pictures) but there is much to ponder. You may not feel you have time, but commit to reading 5 pages of text a day and you will be done in a week or so.

He Who Sells My Good Name

About a month ago I was at a meeting of arts people hovering on the edge of a conversation discussing the creation of a consolidated database of arts attendees or some sort of limited sharing of lists.

My first thought wasn’t about jealously guarding my list from their greedy grasping hands. There are quite a few people with whom I wouldn’t feel threatened sharing my list.

My initial concern was that have I gone to great pains to assure my ticket buyers that we will not sell, trade, etc., their information. There is such a concern about spam, phone calls and identity theft, that audiences need a high degree of assurances about the use of their information before they provide it to you.

In fact, we often have people who have signed up on our mailing list sheet in the lobby at intermission upset that it is still out at the end of the performance. Considering there is no information that can’t be acquired from the phonebook, their fear is a little irrational. It is difficult to steal someone’s identity with their address and the added information that they attended a show at the theatre. People usually feel a little silly when I point out the reality of this.

Which is not to say that we don’t handle information with which a person could steal someone’s identity. We are very careful about getting proof of ID before handing out credit card receipts at will call. Even if people act a little irrationally about their personal information, it only goes to show how important protecting it is to your relationship with them.

But back to the mailing list issue.

When I am signing up on a website that collects information, there is often a opt in/out box where the company asks permission to share information with their partners in order to offer the widest range of options and the best customer service.

Now I don’t buy for a moment that I will benefit from whatever their partners have to offer. I wonder if a similar approach could be applied to ones patrons though– “As an arts lover we would like to offer you information on the widest range of activities in town. May we share your information with other arts organizations?” I guess as an arts person, I would have a less cynical view of that approach coming from a theatre than I do when my credit card company uses it. I don’t know how the average patron who already gets appeals from a theatre, the United Way and college alumni association around year end might see it.

I was wondering if anyone had dealt with the issue of sharing names in the last year or two. Did you ask your patrons if you could share the info or did you just do it? If you did ask, how did you go about doing it? Did people know in advance that you might share their information?

When you did share your list, did you place stipulations on its use? For example, one brochure mailing and then the list is destroyed so that the only way to capture the information is if the person buys a ticket. I once had a condo association give me a list with the provision that they send it directly to my mail house who had signed a promise to immediately destroy the disk.

If you did share the list with such restrictions, did your partner abide by the rules or did your planted address get appeals and mailing beyond what you had agreed to? (Common trick when sharing lists is to add the names and addresses of employees with a low public profile or friends/family members who have agreed to help you keep an eye on how the list is used.)

Blogging Caveats

I was attending a seminar on public relations today and the speaker addressed some issues about blogs which I realized are self-evident to me as a blogger, but might not be so clear to anyone pondering starting one.

As much as I like to talk about how useful blogs can be to arts organizations, they aren’t for everyone. As with any application of technology, you shouldn’t be trying to use blogs or podcasts or whatever because they are the hot new thing everybody is using. Employing a technology poorly with no sense of purpose is worse than employing it poorly with an objective. If you have a purpose, then you know what direction to pursue to make the technology work for you. Without a purpose, you are forever flailing.

In relation to blogs in particular-

Don’t start one if you don’t have time to regularly devote to it. The online community is voracious. If you commit to writing every day, write that often. If it is weekly, then stick to that general schedule. If you aren’t producing as promised, people will stop visiting. Since you are probably blogging for the exposure and public relations benefit a lack of regular visitors has little value. Worse, people may start filling your comments section with insults and harsh criticism if they think no one is minding the store.

Blogging is definitely time consuming unless you are the type that can produce prolifically with little effort so you definitely want to make sure you have the time. One of the important operative words there is YOU. One of the mistakes the public relations people cited is having subordinates ghost writing for the head of an organization since the boss rarely has the time. The damage that is done and the loss of faith that occurs when it is revealed that the boss isn’t the one writing is often quite great.

At the very least, the person under whose name the entries are being written should be reviewing the material before it is posted. Ideally, they should be the one hitting the post button.

My last pointer is the most difficult to advise people about due to a lack of hard and fast rules. Be careful when and how you respond to criticism. Some times you have to respond quickly to avert a real crisis in progress. Often you should only do so after some consideration and letting your temper cool or not at all. Unfortunately, fiery invective and wild accusations often appear to require addressing immediately lest the blogosphere think ill of you.

It is only later that you realize you proved the old maxim–It is better to remain silent and be thought a fool than to speak and remove all doubt. Thanks to search engine caches, it can be rather difficult to expunge the record of what you said from the internet by simply editing your entries. Blogging and emailing have joined driving as activities you shouldn’t engage in while agitated.