My audience is starting to see the writing on the wall. From one of the surveys we received after a performance this weekend, it seemed a patron looked around at the low attendance and started worrying. On the survey she wrote that if we brought the group back again along with a number of other prominent companies in the field, word of mouth would fill the seats.
The thing is, attendance to shows in that performing field have been dropping recently. One of the colleagues with whom I block book dropped out of this company’s tour because she is seeing lower attendance for these events. The irony is that the attendance that my patron thought was so low is actually what I expected. By reducing the number of these events I do each year I jacked attendance up from abysmal to low. I still lost a huge amount of money, but not as much as I would have had I presented more events from this genre.
Alas, name recognition and word of mouth doesn’t seem to do it any more for this field. We had a rude awakening last year when a group headed by a charismatic and fairly famous leader which had always attracted substantial crowds drew a minuscule audience.
It had been about 4 years since last they visited and neither the quality of their work or source of the leader’s fame had diminished. In fact, just last weekend a man approached me and said they had seen the group last year and was the group we were bringing in this week nearly as good. The company set a standard by which those who follow are judged. People eagerly flocked to workshops and master classes the company conducted last year.
Their wider appeal, and I fear that of their chosen genre, has apparently waned.
What was interesting about the survey form was that this is the first time in my experience an audience member has expressed concern that low attendance might mean the absence of a favored art form from future seasons. People have feared a venue will shut down due to low attendance, but never worried about the exclusion of a genre. I’m sure people are aware that it is a consequence. Television shows are canceled all the time because of lack of interest.
I am wondering if it might be beneficial to recruit her in the future to spread the word about events. By which I mean, I wonder how large her specific social circle is. I have had modest success in using word of mouth for ethnic events, but haven’t identified as good networks for performances that don’t have a specific ethnic appeal. I wonder if concern that an area of interest would disappear from programming provides a motivation similar to that of a person wishing to promote an event representing his/her ethnicity.
This raises an interesting question. Do you tell people that you are considering cutting back or eliminating a programming area? If you do it poorly it will come across as manipulative. Especially if you make an announcement from stage that because there are only 250 people in the audience, next year Shakespeare will cease to appear on your stage. Even if you find a way not to sound manipulative, there is a temptation to use such pronouncements to cause panic and fill the seats.
On the other hand, administrators often get up in front of their audience and get articles placed in the newspaper that tell the community without their help, the performance space will close. Surely you are asking much less of people if you tell them that you know they love Shakespeare, you love performing Shakespeare but without more interest, you can’t justify doing Shakespeare. You are willing to provide posters, brochures, talking points, photos, etc to the Shakespeare supporters if they would mention it to their friends and talk about how the Bard’s work isn’t as intimidating as it might first appear.
Yes, this is exactly what social networking sites like Myspace.com make it easy to do already. Most of your audience probably isn’t on Myspace and don’t quite realize the power of a quick email referral. On the positive side, once you mobilize them they will probably make more impassioned pleas for their friends to attend than “Zomg! This show rox! See it!”
"Though while the author wishes they could buy it in Walmart..." Who is "they"? The kids? The author? Something else?…