Who Cares About Losing & Freezing, I’m Having Fun

by:

Joe Patti

Last week Drew McManus posted about the difficulties sports teams are having filling their seats. The reasons for this problem are very similar to those faced by the arts –an approach that assumes a community owes us their attention and a focus on product, positioning and image over the customer’s experience.

Drew’s post actually helped me coalesce some thoughts I had when I was attending a football game at Notre Dame last month. At the time the team’s record was 4-7. The weather had gone from mid-60s the day before to 20s with snow the day of the game.

Despite this, the campus and the stadium were PACKED with people.

My first thought as I wandered around was that Notre Dame football had cachet that is independent of win-loss records and weather. I don’t know if this level of investment become entrenched early by movies like  Knute Rockne and Rudy or thanks to generations of Catholic priests making sly mention about the team needing their congregants’ prayers.

While these factors might be significant in generating loyalty and involvement, the school invested a lot of attention in the game attendance experience. Entering and leaving the parking lots was well organized and took a reasonable amount of time.  The line in the bookstore had AT LEAST 25 switchbacks before you got to the register but the line moved so quickly that you were rarely standing still and staff members were cheerleading and high-fiving people in line.  Entry into the stadium also went quickly.

If you got too cold you could take refuge in the athletic center next door and watch the game on large screen monitors.

The only sour note was the food service inside the stadium was abysmally organized and their money handling discipline raised grave concerns.

Well actually, the fact Notre Dame screwed up their three touchdown lead to lose the game was pretty disappointing as well.

I am going to remember the food service experience as the worst part because everything else, including the loss, was interesting and enjoyable. (As far as I am concerned, braving the frigid cold is as integral a part of the experience as tailgating.)

While my outlook is not necessarily shared by everyone, perhaps it is illustrative of the point Drew and those he cites are trying to make. You don’t have to necessarily have the highest quality, most glamorous product if you are providing an enjoyable experience in general.

How Wound Into Your Identity Is Creativity?

by:

Joe Patti

My post on Monday about employing a new definition to distinguish between amateurs and professionals garnered a couple comments and multiple loooonnnng emails (you know who you are!) in response.

At the core of these responses, including the original piece I was blogging on, were questions of how one views themselves, upon what criteria are these determinations being made and whether there is any validity for these criteria and terms in the first place.

The influence of psychological, developmental, sociological, scientific and philosophical forces were mentioned in these conversations. They are all so tightly entwined with each other I don’t know that any satisfying conclusion can be reached…or at least this week.

But this idea of how people in general perceive art as part of their identity is compelling to me. It is one of the reasons I am so interested in the effort to build public will for art and culture. The effort is all about asking people to examine to what degree creative expression comprises their identity.

I also frequently cite Jamie Bennett’s TEDx Talk observation that people are more easily able to see themselves on a continuum with sports figures than to identify themselves as an artist.

This is even a bigger issue than whether people are labeled amateurs or professionals. If people who are spending time after work and on weekends engaged in some creative activity don’t consider themselves artists for some reason, that has to be addressed before even getting to the questions about whether they are a professional or amateur.

If you played baseball or went flyfishing in high school but haven’t in 10 years, are you still a baseball player or fisher today?  If you were part of the drama club, art club, choir or band in high school but haven’t done any of those things in 10 years, are you still an artist today?

Outside of picking up your instrument, I would argue it is more likely that you effortlessly employed dramatic, singing and visual arts ability during a conversation, marketing presentation or staff meeting in that 10 year interval and have in fact exercised those skills and done so more easily than you could baseball and flyfishing.

If creative expression is this deeply ingrained into your existence, wouldn’t it be more accurate to say you are an artist before an athlete?

Of course, this gets us right back to questions of value. How how much attention and worth society places upon these skills. How much we value them in ourselves.

These questions of identity and creativity almost certainly don’t apply to readers of this blog who are likely to already have some sense of the answer. The answer to the title of this blog post is we need to tease out of others.

Are You Willing To Read One Blog Post or Two?

by:

Joe Patti

In the course of 24 hours, two different articles about how to manipulate people into doing what you want came across my Twitter feed.

Okay, it isn’t totally mind control but rather how using the right word can make people more receptive to the choices you offer them.

Seth Godin mentioned “Wheeler’s Which,” a term I had never heard before. Elmer Wheeler is the guy who coined the idea of selling the sizzle rather than the steak. His “which” involves asking a question that includes two “yes” options rather than an opportunity to answer “no.”

[…Elmer Wheeler was a sales trainer nearly a century ago. He got hired by a chain of drugstores to increase sales at the soda fountain. In those days, a meal might consist of just an ice cream soda for a nickel. But for an extra penny or two, you could add a raw egg (protein!). Obviously, if more people added an egg, profits would go up. Wheeler taught the jerks (isn’t that a great job title?) to ask anyone who ordered a soda, “One egg or two?” Sales of the egg add-on skyrocketed.]

Personally, while I find the frequent question, “would you like to add X for $Y more,” annoying, I think I would be angered or insulted at the assumption I would purchase something extra. I would counsel using this technique sparingly for that reason unless you think most of your customers are less ornery than I.

There are opportunities to use “Wheeler’s which” in ways that don’t pressure people. For example, “how many of you will be attending our free playtalk” or “will you be accompanying your child to the children’s’ activities or having coffee in the parents lounge?” Using the question in this manner can help increase attendance numbers for outreach events on your grant reports.

The other magic word came from a New York magazine link Dan Pink provided about the power of “willing.” (my emphasis)

When a request framed in more direct terms is turned down, a follow-up with a willing will often get the other person to cave:

Are you the type of person to mediate? Yes or no. What was really interesting about the mediation “willings” is that if you ask someone “Are you interested in mediation?” they might say yes or no. But if you ask them if they’re willing to mediate, that requires them saying something about the type of person that they are.

[…]

With a caveat: “‘Willing’ works best after resistance, so it shouldn’t be your opening gambit,” she said. If the first approach fails, though, the trick can be a persuasive backup strategy. Now go forth and bend the world to your will.

If someone is really opposed to something I am not sure asking if they are willing or not will overcome that resistance but I thought it interesting that the question of willingness introduced the question about what sort of person you are. Are you the type of person that is open to trying something new or exploring an alternative.

Again, I don’t feel like you can just slip “willing” into any question and have it be effective. There are plenty of sentiments you can express involving willingness that will offend and anger, but just as many that can help open them to an option. My suspicion is that used repeatedly over the course of many interactions, “willing” might gradually reduce resistance.

Does The Professional/Amateur Divide Come From Within?

by:

Joe Patti

About 10-15 years ago, the idea of Pro-Ams, emerged. Pro-Ams are essentially amateurs who pursue an avocation with such diligence it was difficult to discern them from people who employed the same skills as a vocation based on degree of knowledge and practical execution.

Since that time there has been some occasional effort to clarify the distinction. Partially, I think there has been concern that sub-par products and services by amateurs not be mistaken as representative of the ideal by those having little familiarity with those products and services.

Most of the attempts to define the distinction have fallen short. The economic definition about professionals being paid and amateurs doing it for the love was problematic even decades prior to the Pro-Am term emerging. Using years of formal training or experience practicing the skills as a measure also falls short.

In both cases, you can find notable exceptions to the rule you don’t dare include in one category or the other lest you insult or overpraise. It also doesn’t take much before elitism and condescension creeps into the process.

In looking for a link about Pro-Ams for a post I did last week, I came across a piece on Medium that offers a definition of the differences that doesn’t involve any of the aforementioned criteria. It doesn’t answer the concerns about sub-par work, but I can attest from recent experience that there are companies with long history, great amounts of experience in their craft and millions in receipts each year who are managing to provide sub-par experiences and products without amateurs serving as poor examples.

Jeff Goins’ Medium piece, The 7 Differences Between Professionals and Amateurs, depends more on internal motivation than external definitions of achievement to draw his distinction.

Even if it wasn’t already highlighted, the following would probably naturally jump out at you:

If you want to be a pro in your field, you’re going to have to break this terrible amateur habit of looking at what people have without paying attention to what they did to get it. Chasing the results without understanding the process will lead to short-lived success, if not outright failure.

I have touched on this idea before. Even though the phrase “success is 99% perspiration and 1% inspiration,” is well known to the point of cliche, everyone has this idea that success is the result of a rare element – genius, talent, lucky big break – rather than developed as a process. Yes, natural ability often factors in, but people often believe that there is an easy recipe for results rather than the requirement of effort.

Among his seven differences are the following.

1. Amateurs wait for clarity. Pros take action.
You have to know what you are before you can figure out what you want to do.
[…]
In my case, I spent too long waiting for someone to call me a writer before I was willing to act like one. Now I’ve learned that clarity comes with action. We must perform our way into professionalism. We must first call ourselves what we want to become, and then get to the work of mastery.

2. Amateurs want to arrive. Pros want to get better.
You have to become a student long before you get to be a master.
[…]
For the longest time, I just wanted to be recognized for my genius. It wasn’t until I started putting myself around teachers and around the teaching of true masters that I realized how little I knew and how much I still had to grow as a writer.

3. Amateurs practice as much as they have to. Pros never stop.
You have to practice even, maybe especially, when it hurts.

It’s not enough to show up and work every day. You have to keep challenging yourself, keep pushing yourself beyond your limits. This is how we grow.

[…]

6. Amateurs build a skill. Pros build a portfolio.

You must master more than one skill.

This doesn’t mean you have to be a jack of all trades, but you must become a master of some. For example, all the professional writers I know are good at more than one thing. One is a great publicist. Another is really smart at leadership. Another is a fantastic speaker.

For creative professionals, this doesn’t mean you have to work at your craft uninterrupted for eight hours a day — at least not for most professionals. It means you will spend your time getting your work out there through a variety of channels and mediums, or that you’ll work for part of the day and master something else with the rest of your time.

I don’t know that this is the final word on amateurs vs. professionals, but I feel it is a constructive line of thought to pursue, if only because it get away from the practice of judging the worthiness of others.

Perhaps one benefit of these criteria is that you can be a professional at some pursuit, move to amateur status as other things draw your attention (perhaps a focus on professional status in another endeavor), and return to professional status later in life when you decide to rededicate yourself to it.

In this way, one need not sigh regretfully at once having been a “professional” with no hope of returning to that status because you have fallen out of synch with the latest philosophies, techniques and knowledge. Yes, regaining technical expertise later may be a challenge, but if professionals take the long view toward knowledge acquisition, that mindset puts you halfway there and may have kept you from falling too far behind in the interim.

Thoughts? Have you come across other definitions that are better in whole or in part?