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Info You Can Use: Generating Interview Questions

July 16, 2013

by:

Joe Patti

I have only been at my new job for six weeks and already they have me on a search committee. Some may groan at the thought, but the position being hired will likely impact my area pretty significantly so I was actually relieved when I was asked to serve.

We had our first committee meeting today which was preceded by a training session on interviewing. In addition to reminding us about the usual forbidden subjects of age, race, religion, martial status, etc, the human resource director talked a little about a new approach the university was using with searches.

It is a little difficult to explain clearly here, but essentially it starts with the committee prioritizing the most important areas of the job (e.g. leadership, communication, experience, strategic vision, collegiality etc).

This would help us determine what questions should be asked at what stage of the process. If leadership and experience are top priorities and were going to make or break a candidate for us, we would ask questions that related to those areas during the phone interview phase rather than exploring collegiality.

At later stages we might have more questions touching on leadership and experience since they are high priorities, add in questions dealing with middling priorities to help us expand our impression of the candidates, but choose to only ask a few questions on low priority items or omit them altogether.

What really impressed me about this approach is that it keeps the early interview rounds focused and theoretically dictates how long latter phases of the interview process actually need to be.

Instead of saying, we should have the candidate meet with Bob because it just seems like a good idea, looking at the prioritization you may realize there isn’t any reason for an official meeting with Bob. If there is, a low prioritization might point to a 20 minute meeting or a meal alongside others rather than an hour long one on one meeting in Bob’s office.

Now, notice I say theoretically. Politics may dictate the candidates meet with Bob even in the absence of a compelling reason. That could be detrimental to the search. The HR director mentioned that searches often fail because highly qualified candidates can identify weak processes like undue focus in irrelevant areas.

There was one slide in the HR director’s presentation that I immediately knew I wanted to feature here on the blog. After the committee had finished its discussions, I ran down to the human resource office to ask her permission to share it with you.

It is a general template for the interview questions. Clicking on the image will open a new window so you can refer to it and my commentary on it without having to back arrow.

Interview Guide Template. Used with permission. © Shawnee State University — Interview Guide Template.
Used with permission. © Shawnee State University

The bullet points on the left under “Leadership” note general activities the university has identified that person possessing leadership qualities will have/need to engage in.

The italicized text in the center is how these qualities are specifically exhibited in relation to this job. (This being an example document, they are exceedingly general.) Under that are the questions that are derived from this.

The Situation/Obstacle/Action/Results at the bottom allow the committee member to make notes about how the candidate’s answer touched upon these different phases during the situation being described.

What I really like about this format is that it places the elements from which the questions emerged on the same page with the question. There are always going to be answers you never anticipated when you envisioned the qualities of the person fulfilling the job. It is easy to become confused about whether the response illustrates that they are qualified or not.

But if you gaze down and see the answer being given touches upon all the qualities that comprise the foundation of the question, you can feel more confident about their qualifications.

I am looking forward to continuing in this process. I may end up with a different impression later on, though the search chair has used it in a few searches before and speaks highly of it.

Info You Can Use, Leadership, Legal Topics, Management Philosophy, State of the Arts, Working In The Arts

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Giving, Rather Than Sacrificing

July 15, 2013

by:

Joe Patti

I was thinking last week about the growing sentiment that non-profit organizations should resist the impulse to do “more with less.” The idea being that it gives funders, boards, government entities and the public an unrealistic view of what the real costs of programs actually are and is likely to cause burnout among employees.

The quality of all programs will probably suffer in an effort to make up for the loss of funding to one, as well.

Although it would really hurt organizational pride and morale, the suggestion is to eliminate the program rather than stretching and stressing yourself even more trying to maintain it. That way, at least the consequences of low funding are unambiguous.

A cynical thought crept into my mind that some organization of younger workers unfettered by concerns of good pay and work-life balance might come along and belie your insistence that the program couldn’t be supported, by happily suffering through its execution.

But soon I got to thinking, why not let them? Not that you should welcome an under-captialized organization with unrealistic expectations, but if there was someone qualified who thought they could do a better job, maybe your organization should hand over your files to them.

I started to wonder if many non-profits had really ever thought of this. Most organizations are aware of people doing similar work in their region, whether they are viewed as competitors or providing parallel services. If you are being faced with having to eliminate a program, but are conflicted and a little guilty thinking about all those whom you serve losing something they valued, perhaps it is best to give your program materials to a group that possesses better resources or sees that program as one of their core competencies.

Once you no longer view each other as competitors, there may be room for constructive partnerships. For example, a performance venue who is seeing their K12 school show program flounder due to decreasing availability of bus money might direct their clients to a group that performs in schools, but doesn’t have their own facility.

The traveling group may benefit from the additional contact list, as well as costumes and props that the venue will no longer be using. In return, however, the traveling group may still do an occasional school show for the venue or may produce a series of weekend family matinees at the venue, allowing the venue to continue offering family programming without having to bankroll the development.

Or perhaps both groups wanted to do an after school program, but neither had all the resources they needed to pull it off. Yet as partners, they do.

By the end of my musing, I started to think that trying to do more with less and hold on all your programs might not only be harmful to your organization, it might also impede constructive partnerships.

Instead of looking around at other groups as competitors for the same pie, which granted is increasingly becoming the case, it may be more productive to evaluate what other people are doing as well, if not better than you, with an eye to possibly having to cede that to them.

Times when things are going well are probably best to consider these issues because it also allows the time to evaluate potential partnership options while free of financial panic.

Perhaps you will decide to transition things away before a critical decision ever needs to be made, when your program still remains vibrant and is a worthwhile addition to another company.

No organization should be in a mode of constantly contemplating its demise. I know many elderly start mentally ear marking who will get what when they die, if they haven’t already started actively giving things away. I don’t think that is a healthy way for a non-profit to operate.

It should know where its strengths lay, what its core functions are and what things occupy a more secondary role. Strive for excellence in everything and shine in the community, but be consistently clear about what the priorities of the organization are.

Boards and staff members are likely to have strong emotional attachments to the work that your organization is doing, and probably rightfully so. An open and ongoing conversation about what another organization is doing well can help to motivate your organization to step their game up and do a little better.

But having an open conversation about the organizational priorities as well as what other organizations are doing well may ease the decision to cede/transition a program away if the staff and board has regularly acknowledged the worthiness of another organization to do the work that is being set aside.

Art(ist) Education, Boards, Business Models, General Musings, Management Philosophy, Working In The Arts

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Being Goldilocks

July 10, 2013

by:

Joe Patti

My hair like Jesus wore it
Hallelujah I adore it
Hallelujah Mary loved her son
Why don’t my mother love me?

These lyrics from the eponymous song of the musical Hair has always struck me as a great expression of the conflict an artist faces.

On one hand, you have to dress and appear professionally enough that you gain the confidence of potential employers, donors and granters.

On the other hand, you have to possess enough of an artistic aura, either in dress or behavior, that people will believe you are an artist. Appear too conventional and you cast doubt on your artistic abilities.

Working on a university campus, I been feeling a little tug of this conflict. It wasn’t a big problem in Hawaii where even bank presidents wear aloha shirts, albeit tasteful $200 silk aloha shirts.

But now I look out across campus seeing administrators running around in dresses, suit jackets and ties (not simultaneously) and I am reminded of these cultural expectations.

Because at the same time, I am out walking down the street every day to get lunch and how I dress as the director of the performing arts center contributes to the perception of what sort of people are welcome as audience members.

Probably nothing to be done to relieve folks in the arts world of this Goldilocks requirement of avoiding extremes.

So don’t neglect to wave those golden locks!

http://youtu.be/7dyl0j3WU6Y

General Musings, Working In The Arts

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No, Humanities Don’t Suck

July 9, 2013

by:

Joe Patti

Some of you may be aware that there is a fairly active debate about the utility of humanities degrees in progress. Some governors are proposing students pursuing STEM majors pay a lower tuition than those pursuing humanities degrees.

There are studies that show while humanities majors make less than business and science majors right out of graduation, they end up making more 10-15 years down the road.

“Undergraduate professional degrees frequently lead to relatively high starting salaries and relatively flat pay scales thereafter. Humanities undergraduates may struggle more in the first few years after graduation, but in the long run they frequently find career paths with greater long-term growth potential; the skills in reading, writing, and critical thinking that we all talk about turn out to have real-world uses. Students and the general public legitimately worry about employability, but there’s no reason for us to surrender to the mistaken belief that humanities degrees are a poor investment.”

Studies like this and the Strategic National Arts Alumni Project (SNAAP) are helping to collect data to refute the idea that humanities majors are useless.

The technical director for my performing arts center and I were talking last week when the conversation turned quickly to the value of the performing arts as a major that confers real world skills.

If you are reading this blog, you are likely already aware of most of them: You learn to plan a project invested with your own personal vision; research your portion of the project; present and execute your part of the project as part of a team.

Some arts disciplines require you to cross train in both technical and performance roles. All performing arts disciplines require the practitioner to possess some degree of empathy.

These are all skills that pretty much every business desires in an employee.

Then there is the big benefit–the unambiguous deadline.

One of the things I know drives college professors crazy is when a student says they can’t finish the paper and can they hand it in on Monday. If this option is denied, the student often enlists parents and administrators on their behalf. For all the good reasons the professor may have for not allowing this exception, a Friday versus Monday deadline appears to be somewhat arbitrary.

But when the performance time comes, that is the inescapable deadline. Well, I suppose it is escapable, but the time to “hand in” your assignment comes and passes with or without you. Whether it is submitted and what the quality of the work is apparent as are the consequences, if any.

One can always fake it and one’s parents will frequently speak praises regardless of whether they are earned. There is no guarantee a student will graduate with good organizational skills.

However, performance is an area where practical skills applicable to the real world are taught because the end product is meant to be consumed in the real world.

These are all skills that clearly do matter and have real world applications. The message that the humanities don’t matter undermines the teaching of these skills.

In the process of getting someone ready to give a public performance, there are many smaller scale performances conducted in more private environments. The stakes are much lower so it is easier to be irresponsible about handling your contribution.

But each one of these times instills the abilities needed for that big public performance. For many people that culminating event may not be on stage, but pitching an idea in the boardroom of Johnson & Johnson.

Art(ist) Education, State of the Arts, Working In The Arts

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