APAP Reflections

by:

Joe Patti

I just got back in the office today after attending the Association of Performing Arts Presenters Conference in NYC and I wanted to share some quick impressions and highlights from the experience. I am sure I will have much more to say in coming days.

The biggest, best experience came during the awards luncheon when Lehua Simon made her speech. I hired Lehua as assistant theatre manager when I was working at Leeward Community College Theatre in Hawaii. At APAP she presented during the “Five Minutes to Shine” session. The attendees of that session voted for the best presentation to be given during the awards luncheon.

I should note that a year ago, I sent her to an entirely different conference and the exact same thing happened. She gave a short presentation and was elected to do a longer presentation in front of the whole conference.

It looks like the conference intends to post video later so I will comment a little more thoroughly at that time. However, despite the fact that there were far more storied people getting awards, the applause was most thunderous for her five minutes and she ended up coming back out to take another bow. Three speakers after her, including Patricia Cruz, Executive Director of Harlem Stage and Robert Lynch, President of Americans for the Arts, referenced Lehua’s speech.

I think it would be incredibly hard to manufacture a moment that had such impact. As far as I was concerned, it just proves some people like Lehua just have innate talent for getting people invested when they speak.

Other moments that jumped out at me:

Johann Zietsman, an arts administrator who grew up in South Africa commented that when Nelson Mandela became President of South Africa, people wanted him to defund all the orchestras and museums and devote the money to bringing drinking water to the country. Zietsman said Mandela commented that a country without arts is a country that only has water and taps. Zietsman noted that as crucial as drinking water was to the country, Mandela felt a great deal would be lost if the government didn’t also express value for the arts.

There was a plenary featuring Taylor Mac, Baratunde Thurston, and Abigail Washburn. There was a lot of laughter elicited by the three of them. One comment Taylor Mac made really grabbed me.

He mentioned how he hates audience interaction, (except when he does it, of course), because so often it is about the artist trying to get you to participate in their fun. Mac said his aim is to let the audience have an authentic experience interacting with his performance. If you feel uncomfortable as a result of something in his show, that is a valid experience. He said once he explains it to people in that context, they may still be a bit apprehensive, but they also seem to settle in and become a little more receptive to the experience.

That may sound like an easy rationalization, but I have to confess I felt more at ease with the concept as he explained the audience had permission to be uncomfortable.

As an example of what his performances can involve. He had one show focused on the 1820s. Since Braille was invented in the 1820s, he had everyone in the audience blindfolded and started them playing games like musical chairs. People ended up sitting in the lap of strangers and kissing them.

The session my colleagues and I did on presenting contemporary work by indigenous artists went pretty well. As with many of these sessions, 50 minutes wasn’t nearly enough time and we ended up continuing the conversations in the hallway. The audience was small which wasn’t surprising given the early morning timing, but there were people from the Canadian Arts Council and New England Foundation for the Arts in the audience who asked questions. So between them and those who were motivated to seek us out at 9 am, I feel like we were effective at reaching a good cross-section of people.

The most disappointing part of the conference was actually the opening keynote which featured Diane Paulus from American Repertory Theater, actor Zachary Quinto and composer Stephen Schwartz. I thought each of them was going to speak but instead the format was more like an episode of Inside the Actors Studio with most of the questions going to Schwartz asking him about when his musical Pippin was produced 40 years ago and Paulus about what it was like working with Schwartz on the recent revival of Pippin. Quinto was largely left out.

I felt like a keynote should be about setting the tone for the rest of the conference. Combined with a conference theme of “Shine” the tone seemed more about burnishing 40 year old works rather than encouraging attendees to strive toward anything new. The interviewer should have taken a cue from his laryngitis and left the three to talk about what was on their minds. Once they opened the floor for questions, things started to move in a better direction. (I wrote all of this on the conference survey by the way.)

I will admit that after the keynote was over, it did occur to me that I was potentially expressing a preference for optimistic platitudes over a discussion of the careers of noted artists.

Near the end of the session, Diane Paulus spoke about there not being a conflict between being an artist and being business minded. She described herself and others as identifying themselves as artists with an interest in marketing and artists with an interest in finances.

The observation that really grabbed my attention was that loyalty is not equal to a subscription. She had people talk about how much they loved American Repertory Theater, but when she asked what shows they had seen, they had only seen one in the last year.

That reminded me of Andrew McIntyre’s talk from three years ago where he described patrons who expressed a strong connection with an arts organization claiming to have attended the previous year when it had been two or three years.

There was a lot more that happened that can’t be summarized in a few paragraphs. I hope to write about them more in the coming weeks.

What Will Make You Stop?

by:

Joe Patti

While I am at the Arts Presenters conference this week, there is sure to be many discussions about how to attract and retain audiences for arts programming.

Back in 2007 I took umbrage with the famous “Pearls Before Breakfast experiment” where Joshua Bell played violin in a Washington DC Metro station and only earned $32.

My objection was that the whole situation was artificially manufactured to make the general public look like uncultured philistines. The fact that busking is prohibited in the Metro and the reporter had to essentially cajole the transit folks into breaking the rules was only the most obvious sign of this in my mind.

However, there was something I wondered and continue to be curious about:

Sure there have been performances in malls and outdoor areas before, but has anyone thought to study before what it is that gets people to stop? It is easy enough to perform with no specific expectation of how many will stop and another to measure the who, what, when, why and how of getting people to sincerely do so. The answers may comprise the basis for the next method of presenting performances.

In some of the discussion forums I link to in my post, there is a musician who confessed they would have been one of those who walked on by because the setting wouldn’t allow him to enjoy the experience.

So the question remains, what factors are important in getting people to stop and take the time to watch awhile? What would it take to get you to stop and watch a music/dance/spoken performance?

A Conferencing We Go

by:

Joe Patti

I am off at the Association of Performing Arts Presenters conference in NYC today. So as I am wont to do, I am reaching back to my archives for my post today.

I thought it was appropriate to share my reflections on Peter Drucker’s “Managing Oneself” since I was first introduced to the piece 7 years ago at the Emerging Leadership Institute at the APAP conference.

I still carry the article around with me to remind me of many of the points Drucker makes about how to understand what you need to function and thereby provide the same service to those with whom you work.

Stuff To Ponder: What Is The Definition of Emergency?

by:

Joe Patti

This last week I have gotten some real lessons in the importance of disaster planning.

During the quiet of the holidays I started a conversation with some colleagues about how we would handle inclement weather on performance days. Everyone keeps telling me how they try to shy away from scheduling shows in January because the weather is so bad. With that in mind, I wanted to have a plan for how we would proceed before the need arose.

Since we present a number of touring shows, we would be in a position of needing to pay artists per our contract unless the weather is so bad a state of emergency is declared. In that case, we would issue refunds to the ticket buyers.

However, if the weather is poor, but not so bad that we cancel the show, there may still be a number of people contacting us asking for refunds because they chose not to attend. My recent conversation has been about what we should do to respond to these people. Since we need to pay the performers, we probably won’t be in a position to offer refunds.

I have been discussing possible options with staff, board members and others. Our eventual solution may not make our customers happy but surveys have shown that even when the solution doesn’t please them, customers have a better impression of your company when you make the attempt to resolve their complaints rather than just refusing them outright.

In the process of the conversation, we decided we should post our policy on our website noting that we only offer refunds when the university closes and/or the sheriff declares a level 3 emergency.

And then came this week with the extreme cold.

Pretty much every school in county closed and many of the universities in the state did as well. We were open though.

Given that it was sunny and there was barely a dusting of snow on the ground, I started to launch into the stereotypical grandparent tirade and talked about how I stood out waiting for the bus in colder weather than this when I was younger. (Unfortunately, I not as tough as my grandfather. I only had to trudge uphill through the snow to the bus stop one way rather than both ways.)

Had we had a show and a different provost who decided to cancel classes, I might have been in a situation whereby our own policy dictated we issue refunds. At the same time the performing artists would stand there looking at me like I was crazy for saying the show was cancelled due to the cold and then glare at me when I said we weren’t paying them.

Not that the cold didn’t cause any difficulties. Yesterday we narrowly avert a large disaster when someone noticed a ball of ice forming on the sprinkler heads of the lobby fire suppression system. They just got the water turned off as the ice melted. There was some flooding, but nothing like what it could have been.

Every company knows that they should have a good disaster plan, how they will respond, where people should turn to for communications, etc,. Performing arts organizations need to know about the evacuation plans of the venue they perform in and think about issues like refunds.

But the events of the last week have made me realize I also need to know about the criteria being used by the decision makers I am depending on. I may assume the criteria is one thing and it won’t be. It may also change as personnel change.

As we heard about school closings Monday morning, a person I know who had attended and taught in some of those schools was amazed, noting they had never closed in the past. He opined that they might be quicker to close now due to people being more litigious.

In any case, being aware of shifting criteria can make for better planning. Had we or one of our renters had a school show this week with all the schools cancelling, that would have been quite problematic. Thinking about that, it just occurred to me that I should know what my policy about payment will be if a renter is impacted by school closings.

The person who made the decision to keep campus open this week when other campuses closed will be stepping down in June. I already started to advocate that very clear guidelines be developed for what conditions will result in the campus being closed and for the successor to be aware of the repercussions on our activities should the decision be made.

Now I also realize I need to know what constitutes a level 3 emergency in the sheriff’s eyes.