What’s The Expiration Date On That Arts Organization?

by:

Joe Patti

A couple weeks ago Grant Makers in the Arts posted a piece by Rebecca Novick, Please Don’t Start A Theater Company. I had been thinking about the article for some time now when I saw a similar piece by David J. McGraw, The Epoch Model: An Arts Organization with an Expiration Date. Epoch Model… was published back in 2010 in 20UNDER40: Re-inventing the Arts and Arts Education for the 21st Century.

I was going to devote part of this entry discussing the similarities between the two, until I realized Rebecca Novick’s piece also was published in 20UNDER40 back in 2010 and is not appearing for the first time this year.

What McGraw suggests in Epoch Model.. is that arts organizations should form for a seven year life span and goes on to make some interesting arguments about the benefits of doing so.

It really isn’t a new one. I have recently been reading up about Lloyds of London which has technically reconstituted itself every single year since 1774. That may not be the most apt comparison to what McGraw suggests, but Lloyds originally insured sea voyages which many times were funded by groups that came together to invest solely in a voyage or trading venture and then dissolved thereafter.

Both Novick and McGraw provide examples of groups that realized their usefulness was over and willingly dissolved and suggest that people looking to form new arts organization integrate an expiration date or expiration conditions into the very formation of the organization.

McGraw suggests the following benefit to this approach:

•A single founding vision can guide the organization from start to predetermined finish.

•Productions, exhibitions, and initiatives can be selected to follow an artistic arc rather than merely filling generic programming slots year after year.

•The company can plan its organizational growth and contraction with an eye towards its end.

•Its membership can challenge itself to fulfill its mission with greater urgency, knowing that this collaboration is a fleeting opportunity with a defined commitment from each member.

•Audiences will know that they cannot take the organization for granted and that the organization represents a specific period of time, or epoch, of the artistic life of the community.

I was intrigued by the idea that the founding vision can be maintained because the founding board is more likely to stay committed knowing the project will only span seven years with a few additional years of commitment to tie up loose ends. (Recall that it is much better to stay on the board a sinking organization than to resign.)

I was also interested in his observation that:

“The Marketing Director has the most to gain from the Epoch Model. In addition to the novelty of creating brand awareness for such a unique company, every production will have a sense of urgency, as limited supply can increase demand. In fact, the organization may see cultural tourists from outside its region as news spreads of this relatively short collaboration of rising artists. Limited runs tend to draw more publicity and can pique the curiosity of even casual art-goers.”

He talks about the boon to real estate if the property owner in a bad market knows he can find a tenant who will occupy the property until things turn around, in the process possibly adding value to the neighborhood, as artists often do.

He also notes that an arts organization dissolving in their relative prime will actually contribute more to the community than an organization which has had to close because they were no longer financially viable. The former has a fair bit of property to pass on to various community entities, the property of the latter is generally liquidated for the sake of creditors.

Based on my reading of both articles idea of a transitory organization makes sense. We are discovering that the 501 (c) (3) model doesn’t really work for everyone. A temporary formation allows groups to essentially experiment with structures that work well for the participants and make sense for the particular community. It could be for a few months to accomplish a single project or it could be for a span of years. The board and the staff may be one in the same or they may be different entities.

I hate to invoke the image of viruses, but the short life cycles of the organizations could evolve a structure that is both effective and resistant to the travails of the social and economic forces of the time. Which of course means that continual evolution is required to meet the ever swifter shifts in social and economic forces.

There a few forces working against this sort of approach and they all involve money. As both authors note, the ever renewing arts organization idea is great when you are 20something, but once you want to settle down and get some stability, you aren’t going to want your arts organization to go gentle into the good night. Or you are going to start seeking work at conventional arts organizations. This might actually be a good thing. The infusion of people who have experimented with versatile approaches may keep the conventional organizations vital.

The other issue is that funders support a pretty narrow approach to the arts. There are certain characteristics they seek and performance measures they want to evaluate. If you have a history of success mounting a site specific dance piece in a warehouse and visual arts installation in a historic hotel but are looking to fund a theater piece in shipping containers on a barge, you may not meet any number of criteria related to being an established organization.

One thing that occurred to me as I was reading both pieces is that the people forming these organizations would have to invest the time to draw up agreements and keep good records of meetings discussion how resources will be allocated, etc. The benefit of existing corporate structures is that there are established laws which dictate the rights of board members, employees and customers.

It is easy to discount the importance of such arrangements when everyone knows the organization won’t endure. In the absence of a clear structure, people may not be paid what they are owed, conflicts may arise over ownership of assets and the board members may discover they are personally liable for the outcome of a lawsuit because no insulating structure exists.

In all, some interesting ideas are expressed in the articles, including the sobering concept emerging rather frequently that our organizations don’t necessarily have a right to continue to exist.

“But too many organizations confuse the need for art with the need for their particular company to exist. Despite emergency fundraising pleas, the death of an individual organization is not the death of an art form, nor will it deprive a community for very long.”

Stuff To Ponder: Oh The Hats You Will Wear

by:

Joe Patti

The Non-Profit Quarterly had an article this week, “Why Every Nonprofit Has a New Job Title: Publisher.” It really resonated with the way I had been feeling lately. Back when I started in my arts career, I didn’t do so much writing as I do now. Sure, as the new guy I had to write press releases and brochure text, but that was on occasion and scheduled by the marketing calendar.

Now I am writing everyday. It isn’t just this blog. I am creating social media updates, composing emails  , no make that designing emails given their highly graphic nature these days, writing press releases, brochure content, web site content, uploading images to other social media sites. Some of it is produced on a schedule, but more frequently it is produced spontaneously as events unfold so that the information is timely and fresh.

There are a lot of tools which make it much easier for people to connect with what we do from wherever on earth they may be. Servicing them is a lot harder than it used to be.

There seems to be something of a confluence of discussion around this topic lately. Thomas Cott circulated a series of posts about the media arts organizations use to communicate with this week. I was particularly interested to learn email is still more valuable than social media as a marketing tool.  I reminisced a little reading Trevor O’Donnell’s recollection of the 80s as a simpler time for creating marketing materials.

Don’t believe John McWhorter’s claim in the New York Times that “in the proper sense, e-mail and texting are not writing at all.” Maybe he ain’t doing it right, because it certainly feels like I am investing as much time as required when I do it on behalf of my venue.

Even in an increasingly visual media environment, you have to be a skilled writer and do much more of it than in the past. The talent required now is bringing writing, video, images, music together to tell a compelling story. People who made movies may claim this is old hat for them, but this sort of production is no longer their sole province. Now people like you an I can participate in production in places where highly paid professionals once walked.

It is probably good for all of us to remember that last bit as we look askance at Pro-Ams encroaching on our performing and visual arts territory thinking they can produce and participate in our sphere as well as we can.

Truth is, we are probably doing the same thing in respect to graphic design, music and video making among other areas. We now have the confidence to experiment ourselves. We aren’t necessarily as good as the professionals we used to/might have had to pay for the same service, but we are satisfied we are making a good show of it.

(Apologies to Dr. Suess)

Art Ain’t Easy

by:

Joe Patti

Some members of the Student Media Art Collective (SMAC) we assembled had gotten an idea to create a mural on the construction wall by the college library. At one of the SMAC meetings, they had mentioned they were having a difficult time getting past all the administrative and bureaucratic hurdles. There was a plan to paint the mural at the end of March during the school Spring Break. When it didn’t emerge, I figured the hurdles got the best of the students.

However, I liked the idea and given that construction next to my building would cause a larger construction wall to encroach upon the courtyard in front of the theatre eliminating 1/3 of it for 18 months, I saw a pressing need to make the wall attractive. I broached the subject with the appropriate powers that be last week to lay the groundwork and smooth the road. I also spoke with a couple of the professors who were advocating for the library mural project to get their buy in. Everyone was pretty positive about the idea and the professors figured my involvement would help eliminate some of the barriers the students had faced this go round.

Happily, the students got the green light to do the library mural after all and worked throughout the past weekend to create it. The mural is fairly simple as you can see in the images below. However, it provides proof that the students can pull the project off within the parameters set by the various concerned parties. As much influence as I may or may not have, had they not done a good job it would have been that much more difficult to get a mural on the construction wall in front of my theatre.

 

I stood with to two of the visual arts professors who had been supportive of the work this morning and they were extremely pleased by so many aspects of the project. Just as I might be able to pick out various nuances in a performance, they were making observations about the execution of the piece that were not significant to me at all. (Like the way the black and white merged into each other at the bottom of the “H”.)

Amid all the gushing observations, they expressed pride in the students for pushing the project and their vision to competion despite all the obstacles. One of the group leaders wanted to give up a number of times. One professor pointed out that Christo had faced similar problems getting permission for his public art projects. Much of the professors’ pleasure probably derived from the fact that the impetus to execute the mural was generated entirely by the students rather than a class assignment. They were very happy to see students taking the initiative.

For me the mural represented an argument against those who claim there is little value for art in education. That mural required research, mathematical knowledge to execute in larger scale, politicking and advocacy, understanding the materials and media, artistic choices and team work. There was a lot of problem solving involved, which of course we all know is highly valued by employers these days.

In the middle of the project, one of the students commented that they didn’t realize how much work would be involved. The professor working with them chuckled and replied that he purposely never asked them if they realized how much work would be involved because he didn’t want to dissuade them.

This blog entry comes partially out of an email I sent out to the campus directing their attention to the decision making and problem solving required to bring the mural to fruition.  This was partially to  underscore the role of arts in the education process. I was also addressing the assumption that it was executed almost on the spur of the moment without much planning and preparation. It became apparent after speaking with a few of the people involved that concerns about a reckless execution was the basis for some of the impediments to authorization the students experienced.

Graduation is in a couple weeks and it is usually held in the library courtyard with the stage directly in front of where this wall is. This means the audience is facing the mural the whole time. I hope no one makes the decision to hide or cover it up. I think the sentiment expressed is perfect for a commencement.

 

The Customer Is Sometimes Very Wrong

by:

Joe Patti

Earlier this month, Thomas Cott’s You’ve Cott Mail had some stories about dealing with divas. While there are a few divas I have had to deal with, I actually feel like I have encountered fewer abrasive personalities in the arts over the last few years than when I was younger. It may just be that I am more confident now than I was in the early part of my career and I have enough experience dealing with such people that I either 1) identify them immediately and avoid becoming involved in the first place or 2) identify them immediately and take preemptive action to diminish opportunities for conflict.

I have actually had the occasion to pull customers aside and tell them I won’t tolerate them treating my staff in a certain manner more recently than saying the same to an artist. Of course, as I mentioned, looking over a touring artist’s contract you can often prepare for potential problems months prior to their arrival. You really don’t know if an audience member/renter will cause a problem until the moment it occurs.

Which is not to say you can’t channel your inner boy scout and be prepared.

Cott cites a blog entry by Seth Godin who mentions that it is tougher for people to get away with being a jerk because technology allows us to both learn about problematic people more effectively and identify alternatives.

While this is true for the providers of services, this is also true for the consumers. Performers can find out about bad experiences others have had at different venues and either avoid them or take steps to ensure their needs are met.

But it is also true for our customers. We often don’t talk about using this side of technology. We celebrate the fact that technology allows us to offer better customer service by recording customer preferences, noting how we disappointed them in the past so we can do better in the future and rewarding them for their record of loyalty. This is as it should be. Our focus should absolutely be on providing better service.

However, we should also value the contributions of our staff, collaborators, partners, etc, to our success and make an effort to provide a positive work environment and experience. Corporations apparently need to spend billions paying bonuses to retain the top talent, it behooves us to spend a little time making notes and taking steps to retain valued employees.

The same technology that allows you to remember your customer’s preferences so that they don’t have to reiterate them at every interaction also allows you to note that they give your staff a hard time, press them with heavy demands when renting your facility due to their lack of preparation or frequently challenge their credit card charges.

Making notes allows you to address these issues in advance of the next encounter in an effort to improve your relationship and experience–and take appropriate action if the changes don’t emerge.

Obviously, most companies aren’t going to get into discussing negative experiences with their customers over the internet the way customers will about them. (Though you may be sorely tempted!!!) However, when I wrote a few of these examples, I had particular instances in mind. The situation with people challenging their credit card statement in a serial manner has actually happened. Being on a ticketing system which shares a database of names and addresses allows us to serve our customers without repeatedly asking them to wait while we enter their personal information and it also allows us to provide warnings to colleagues about who is habitually trying to get out of paying for their tickets at venues around town.

The problem with flagging people for negative interactions is that it can be abused to take revenge for petty slights. Which is one of the reasons few companies encourage these sort of notes in customer records. Not to mention the records might be subpenaed or hacked so you don’t want to write anything you wouldn’t say in public.

But for those egregious cases where people make your staff miserable, you owe it to everyone to keep proper records. Time makes memories fade and problems don’t seem as serious later on…until the person does something to remind you why you didn’t want them back. In non-profits there is a lot of staff turnover so good notes can help smooth transitions by maintaining a portion of the organizational memory.

Good notes can help you strengthen your relationships with the majority of your customers by identifying their needs and preferences, but also prevent you from letting the minority of your customers divert time and resources more constructively spent on the bulk of your customer base.