Light Block Engine That Could

by:

Joe Patti

Some of you might be a little tired of me hailing blogs as the next big thing (and if you have been reading me long enough to have noticed the trend, it just goes to prove the point.) But I was reading a story that has some good lessons/thoughts about executing blogs as a business tool.

Business 2.0 had a story about how General Motors got in to blogging. It was very interesting to me to see that the company that used to be the biggest employer in the US (Remember “What’s good for GM is good for America?”)took a very low profile approach to starting a blog. They started with a blog on the niche subject of small block engines in October, assessed the success of that project and opened another blog (Fast Lane) on a wider scale.

“People were already talking about us all over the Internet,” Wiley explains. “This blog was an attempt to get GM more involved in the dialogue and to get people talking to us. We see this as a direct line to enthusiasts, supporters — and detractors.”

True, many arts organizations only pray that people are taking enough interest in them to talk about them anywhere, much less on the internet. Heck, I’m sure I speak for all arts organizations when I say that we wish people would be as passionate about us as they are about the style of hubcaps appropriate for a vehicle–much less the carburetor.

A couple of good decisions about the blog GM has made:

One big reason for Fast Lane’s success: GM is willing to accept and post criticism. Smart move. Nobody wants to read a sanitized blog. The site is also inclusive. In addition to Lutz, the company has opened the floor to other blogging GM executives, which helps give the behemoth brand a more human, approachable, and likable positioning.

And many view the art organizations the same way-inscrutable, closed off, mysterious, intimidating. (And unfortunately there can be some truth behind the perception.)

But the company is doing everything else right. Most important, GM hasn’t advertised the blog. Rather, it has wisely allowed the site to grow organically, gaining further street cred. “We’re really committed to avoiding corporate-speak and keeping this really transparent,” Wiley says…

Blog fans are actually an appealing consumer segment for an automaker, despite their image as a gaggle of unemployed malcontents sitting around in their pajamas. According to Forrester [Research], they are most likely to be male, with an average household income of $57,900. A quarter of all bloggers are ages 18 to 24, which makes them a good long-term investment. Perhaps most important, bloggers tend to be highly opinionated and highly influential — a real benefit for a company that peddles big-ticket items in an industry where more than half of all shoppers begin their research online…

Many bloggers, being bloggers, will no doubt view GM’s experiment with suspicion, so the company will need to maintain its street cred by not micromanaging content. It also needs to let the criticism roll — no matter what.

The whole idea of maintaining your street cred resonates with my recent entry on the difficulty a theatre was having getting bloggers to review for them. And it really underscores Elisa blog post cited in that entry.

The article goes on to say while few people regularly read blogs these days, it is an up and coming. Consumers regularly reading blogs rose from 2 percent in 2003 to 5 percent in 2004.

If you are looking for a younger audience, they are starting to get into the habit of doing their research online. They may not be ready to begin attending the arts quite yet,(and maybe they never will be) but like GM you aren’t ready with an effective blog and website to provide the content they seek either. Take advantage of the situation like GM did and hone your skills and techniques while there are few people around to notice your screw ups.

Exciting World of Boards

by:

Joe Patti

Artsjournal.com had a link to an interesting article on boards today because it deals with some misunderstanding and misconceptions about serving on a non-profit board.

The article from the Tacoma, WA News Tribune is pretty interesting just as a story about how boards of trustees have and have not been instrumental in the closing of area arts organizations.

But as I mentioned, the even bigger value is in first hand perceptions and actions of board members who came to realize the job was more involved than they expected or had been lead to believe. At the same time, the story is a testament to the dedication of board members. One board member took six month leave from her law office to work full time on reviving Seattle’s ACT Theatre.

There is also a fairly broad feeling about how much fundraising board members should do.

When TAG closed, board president Mike Jones said he’d seen fund raising as chiefly a staff job. He said it was a matter of principle – that requiring members to give or raise a fixed amount would amount to ‘buy(ing) their position on a board’ – unfairly limiting membership to the elite.

TAM’s board, like many, uses a sliding scale, said vice president Judith Nilan. Each donor is expected to raise or give a certain amount. The museum calculates these in advance, and can afford to admit only a certain number of members at lower levels so the board can meet its annual group donation of $100,000.

“Most boards have a give-or-get policy, and if they don’t, they should,” Donnelly said. “What are you there for, your good looks’ I’m serious. You bring your skills and talents to a board, but the organization needs resources.”

The old phrase is “give, get or get off,” and trustees’ best donations are connections, said Clare Dowdall, an award-winning fund-raiser who was development director at the Cleveland Playhouse, Alley Theatre in Houston and the American Lung Association in the Southwest.

Unfortunately, the most idealistic view is attributed to the person associated with a failed organization. There are plenty of fairly successful organizations with that same philosophy. Most organizations have to place practicality before idealism though.

I also like the article for the way it mentions the pitfalls of an unbalanced staff-board relationship- the uninvolved board vs. the micromanagers, the immovable fixtures vs. the constantly changing members with no institutional memory.

Probably the moral of the entire article is for boards not to be afraid to ask questions and really dig into the financial/managerial health of an organization.

I have discussed board resources in the past one of the best online resources is BoardSource.org. The value of their FAQ section isn’t so much in the questions it answers, but in the issues it gets you thinking (and asking more questions) about.

Interesting Origins

by:

Joe Patti

As I am looking over my web statistics, I have noticed amidst all the trash links, (ones that supposedly indicate that people are visiting me via links on poker, viagra and sex sites), I noticed that the blog is attracting visitors from interesting locations.

I have cited Worker Bees blog a couple times in the last few weeks of course. (Okay, this weekend, I gotta add some reciprocal links in my sidebar–especially after reading her most recent entry and links about how men never link to women’s blogs)

However, I have found that my blog is listed in a Diva Marketing entry citing my tag line of “Musings on Practical Solutions For Arts Management” as a good way to carve out my niche.

I also have my first evident reader from overseas (may be readers since people have been following the link on his blog) in Peter Jentzsch who lives in Copenhagen and included my blog in the sidebar of his dance diffusion blog. He doesn’t actually say anything about me in the blog, but he did comment on one of my blog entries.

However, I did discover by reading his blog that Artsmarketing.org has recently started a blog of their own. In fact, today’s Artsmarketing.org entry links to an NPR story that addresses the RAND “Gift of A Muse” study that has spurred the debate on Artsjournal.com

C’mon, did you really think you were gonna read an entry this week where I didn’t mention it?

Writing Elsewhere Tonight

by:

Joe Patti

I had a comment on the Artsjournal discussion I have been citing the last couple days. However, since the comment section didn’t register the links I painstakingly typed in HTML code in the entry, I am mirroring it here as it was meant to be seen.

The entry I was commenting on may be found here.

A week or so ago, Artsjournal linked to a Wired article that talked about people almost having an intrinsic need for art/beauty/meaning/purpose in their lives. I quoted the following bit in my blog:

For companies and entrepreneurs, it’s no longer enough to create a product, a service, or an experience that’s reasonably priced and adequately functional. In an age of abundance, consumers demand something more. Check out your bathroom. If you’re like a few million Americans, you’ve got a Michael Graves toilet brush or a Karim Rashid trash can that you bought at Target. Try explaining a designer garbage pail to the left side of your brain! Or consider illumination. Electric lighting was rare a century ago, but now it’s commonplace. Yet in the US, candles are a $2 billion a year business -for reasons that stretch beyond the logical need for luminosity to a prosperous country’s more inchoate desire for pleasure and transcendence.

Liberated by this prosperity but not fulfilled by it, more people are searching for meaning. From the mainstream embrace of such once-exotic practices as yoga and meditation to the rise of spirituality in the workplace to the influence of evangelism in pop culture and politics, the quest for meaning and purpose has become an integral part of everyday life.

And just recently I saw a great illustration of this as Target Stores rolled out their “Design for All” campaign. They know they can’t compete with WalMart on price, but they are plugging in to this craving people have. You can probably buy most of the same stuff at WalMart, but their message is, you will feel better about yourself if you shop here.

Now how the arts can manage to position themselves in the same manner against the convienence of cable TV, DVDs mailed to your home and all the rest, I don’t quite know.

If you think back to Maslow’s Hierarchy of Need, you know that safety issues like infant mortality will never be superceded by self-actualization activities like the arts, and it is silly to try as has been pointed out. At the same time, those needs Maslow cites are sort of hard wired into the human brain.

While I agree with Phil Kennicott that the current political/social environment may be making people who might have previously been just unfamiliar with the arts into people who are predisposed to view the topic with hate, they too have these deep seated needs. The closest they may ever come to supporting the arts is by attempting to fulfill the need by buying products at Target which in turn supports the arts. (I believe that was one of Ben Cameron’s jobs prior to joining TCG.)

I hate to engage in idealistic speculation that implies the utopian theoretical can be translated into the practical so here is what I think might be a doable suggestion which extends Joli’s thoughts-

Perhaps the entree for answering this need for potential audiences is the garage band approach rather than the massive performing arts center. Maybe organizations should be putting their money into storefront theatres and stand alone black boxes where insecurities about dress code and etiquette aren’t as big an issue because everyone is wearing jeans. (We tell people they don’t necessarily have to dress up, but then they arrive at the venue and the veteran attendees are looking snazzy which gives a contradictory message.)

Once people feel comfortable and good about themselves, then you point out that if they enjoyed this, maybe they want to try the mainstage over on 6th Street–or just keep coming back.

The alternative venue doesn’t necessarily need to be run by one organization. All the arts organizations of a community might go in and share the costs and use it as sort of an outreach facility. Theatre companies the first two weekends of the month, snippets of opera on the third, chamber music on the fourth.