I recently saw an article about the Portland Art Museum essentially firing all their volunteer docents by email in favor of paid students with a suggestion that the docents weren’t diverse enough. I felt a sense of deja vu and couldn’t figure out why until I saw a brief mention of the Art Institute of Chicago doing something similar.  Sure enough, I had linked to posts Drew McManus and Lee Rosenbaum had made in November 2021 about the Art Institute’s firing of docents by email in favor of paid staff due to the docents not being as diverse as the organization wanted.

Drew suggested the Art Institute had created a PR crisis by fumbling the process pretty soundly. I haven’t seen a similar uproar about Portland’s decision to do the same thing. The media landscape has certainly changed in many ways since November 2021.

While working aggressively to achieve diversity goals are absolutely laudable, as Drew pointed out the Art Institute had established qualifications for docents that pretty much only wealthy, older individuals could fulfill. It appeared they both jettisoned the structure of the docent program and the participants without any thought of a gradual integration or transition to a new model that would parlay their experienced volunteers.

“Once the news went public, there was a good bit of blow back, especially after the docent group’s spokesperson said the organization’s membership supports reaching diversity goals. What they wanted to know is why they were tossed to the curb without a replacement program ready to implement nor a plan to aggressively diversify over the period of a few years.

Given that volunteers were required to maintain eighteen months of twice-a-week training to qualify as a docent and five additional years of continual research along with a laundry list of other requirements, it’s not difficult to see why there would be concern.”

The Portland docents are being encouraged to join a new program where they can act as educators, greeters and coat-check helpers. Some of the docents had already had a sense that this was going to be the direction of things and feel a bit betrayed by how the transition was being handled.

One former docent, who declined to be named, didn’t feel blindsided like Dacklin did by changes to the council. Based on what happened to the docents in Chicago and all the equity consultants PAM brought in, she had felt the “foreboding” for a couple of years. She laughed at the idea of going back to PAM as a volunteer educator: “They burned their bridge.”

Dacklin feels similarly alienated. “I’m heartbroken,” she says, her voice brimming with emotion. “Will I go back to the museum and volunteer? I don’t know anyone that’s going to do it. But I don’t know everyone.”