A few years back, I followed my examining the idea of Quality in Zen and the Art of Motorcycle Maintenance with a question that still percolates in my mind. I had wondered if valuing feedback over a specific grade might be a predictor of an inclination toward non-profit work.
I had based my question on the idea floated that there was a single survey question that could predict customer satisfaction.
I had wondered if there was any research career counselors used that might point even tangentially in this direction.
I also wondered if grades and test scores were de-emphasized in schools in favor of feedback, would we see a shift in the national culture of the U.S. that resulted in less political antagonism and fewer banking scandals as the importance of conspicuous evidence of “winning” diminished.
