They broke down the results by small, medium, large and very large organizations as defined by budget. They looked at what software, services and features people were using at each level to serve their audiences. I will reiterate the report–the respondents were self-selected so the results should not be construed as representing the market share of each ticketing option.
I didn’t scrutinize the report much and what I was looking for was assuredly defined by my own criteria for a ticketing system. The thing I was interested to find as a low priority feature was barcode scanning. It makes sense that small organizations wouldn’t need it but even the very large organizations didn’t see it as a top feature. I wonder how many of those who have the ability to process bar codes actually use it.
I guess I am somewhat sensitive to the issue because our events are listed on a site that sells athletic tickets with the option of printing a pass a home. Occasionally someone asks us about that option. For us the cost is far too prohibitive and too few people order in advance to actually use the print at home option. Had we more seating capacity, it might make sense to scan the bar codes on the tickets to expedite the processing of all the at gate ticket buyers.
Even if you aren’t interested in reading about all this, the end of the report can be helpful if you are looking for new ticketing services. There are three pages of questions to ask and things to look for when evaluating ticket systems for your organization.
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